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Experience Level
Manager
About the job
Invoice Cloud is looking for a Customer Success Manager specializing in Onboarding & Settlement for the Hyderabad, India office. This role centers on helping clients get started smoothly and supporting them as they manage their accounts.
What You Will Do
Guide customers through the onboarding process, from initial setup to full adoption.
Support clients during their transition, aiming for a smooth and positive start with Invoice Cloud.
Assist with settlement processes, helping clients understand and manage their accounts.
Share strategic insights to improve both onboarding and settlement experiences.
Role Overview Invoice Cloud is looking for a Customer Success Manager specializing in Onboarding & Settlement for the Hyderabad, India office. This role centers on helping clients get started smoothly and supporting them as they manage their accounts. What You Will Do Guide customers through the onboarding process, from initial setup to full adoption. Suppor…
Join Zeta Global as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes through our innovative solutions. You will work closely with clients, understanding their needs and providing tailored support to enhance their experience. If you are passionate about customer success and have a knack for building strong relationships, we want to hear from you!
Join Cyara, the global frontrunner in AI-driven customer experience assurance, as we strive to eliminate poor customer experiences. Our unified platform excels in continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, empowering top-tier brands to enhance over 350 million customer journeys annually. In an era where enterprises are rapidly implementing intelligent AI systems capable of real-time autonomous decision-making, Cyara delivers the assurance layer that transforms pilots into production-ready deployments. Our approach involves testing AI agents with other AI agents to identify what traditional scripts may overlook. From comprehensive journey visibility to AI governance, validation of trust, and compliance, Cyara guarantees that every interaction is seamless and every AI engagement effectively addresses customer issues while delighting them. We enable businesses to provide secure, seamless, and high-quality customer experiences at scale.
Cyara stands at the forefront of AI-driven customer experience assurance, dedicated to eliminating poor customer interactions. As the sole integrated platform for ongoing testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara equips numerous leading global brands to enhance over 350 million customer journeys annually. With organizations swiftly implementing adaptive AI systems that learn and make autonomous decisions in real-time, Cyara delivers the critical assurance layer that transitions pilot projects into fully operational deployments—validating AI agents using AI agents to identify what traditional scripts may overlook. From comprehensive journey visibility to AI governance, trust validation, and compliance, Cyara guarantees that each interaction functions seamlessly, resolving customer issues while providing an exceptional experience. We empower businesses to deliver secure, seamless, and high-quality customer experiences on a large scale. Interested in learning more? Explore our website: www.cyara.com
As the Customer Success Engineering Manager at Sonatype, you will lead a dynamic team dedicated to enhancing the customer experience through technical expertise and strategic guidance. Your role will involve overseeing the implementation of our products, ensuring customer satisfaction, and driving continuous improvement initiatives. You will collaborate with various departments to align customer needs with product development, fostering a culture of innovation and excellence. Join us in empowering our customers to achieve their software development goals efficiently.
Join Sonatype, the leader in software supply chain security, where we provide comprehensive solutions for managing the security of software development. Our end-to-end software supply chain security offerings include proactive protection against malicious open source components, enterprise-grade SBOM management, and the premier platform for open source dependency management. We empower organizations to develop secure, high-quality, and innovative software at scale.As pioneers of Nexus Repository and custodians of Maven Central, the largest repository of Java open-source software, we possess unmatched expertise in open source technology. Our mission is to foster innovation by building faster, safer software, utilizing AI and data intelligence to reduce risks, enhance efficiencies, and propel powerful software development.Over 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, trust Sonatype to optimize their software supply chains.At Sonatype, we are proud to partner with customers focused on enhancing the quality, security, and speed of their software development lifecycle. Our Customer Success team is driven by outcomes, technical credibility, and growth.As an Associate Customer Success Manager, you will engage with a diverse portfolio of customers through a structured engagement model, leveraging lifecycle strategies and data signals to prioritize outreach effectively. Your primary objectives will include accelerating time-to-value, enhancing adoption and measurable outcomes, boosting renewal confidence, and identifying growth opportunities in collaboration with the broader account team.This role emphasizes proactive, outcomes-focused guidance rather than reactive support. You will be expected to maintain disciplined execution and consistent leadership, knowing when to involve deeper subject matter expertise.A key expectation for this position is the reflexive use of GenAI tools. You will employ these tools as thought partners to elevate the quality, clarity, and strategic rigor of your analyses, planning, and communication, while validating outputs with sound judgment.
We are seeking a dynamic and results-oriented Product & Customer Success Analyst to join our team at weekday-1 in Hyderabad. This role is pivotal in understanding customer needs, analyzing product performance, and ensuring our clients achieve success with our offerings. You will work closely with cross-functional teams to enhance product features and improve customer satisfaction.
About Zeta Zeta builds cloud-native banking platforms for financial issuers. The company focuses on scalability and compliance, helping banks modernize their technology and deliver secure digital banking experiences. Currently, Zeta supports more than 25 million cards in 7 countries. The team includes over 1,700 professionals, known as Zetanauts, working across India, the US, EMEA, and Asia. Backed by investors such as SoftBank Vision Fund and Mastercard, Zeta reached a $2 billion valuation in 2025. For more about the company, visit https://www.zeta.tech/in/. What Zeta Builds Tachyon: a cloud-native banking stack built for large-scale systems Role: Senior Associate - Customer Success (Hyderabad) This role supports Zeta’s mission to address real customer challenges, modernize legacy systems, and strengthen core banking fundamentals. The Senior Associate - Customer Success position is based in Hyderabad.
NetBrain Technologies, Inc. is known for its no-code network automation platform, helping IT operations teams manage and scale complex hybrid multi-cloud networks. The Hyderabad-based team supports over 2,500 large organizations worldwide, automating key processes such as diagnostic troubleshooting, outage prevention, and protected change management. Role overview The Customer Success Network Engineer (also called Digital Customer Success Manager) works at the intersection of networking expertise and customer engagement. This hybrid role focuses on helping clients achieve their goals with NetBrain's automation platform. Success in this position requires strong technical skills, a knack for building relationships, and the ability to guide customers through onboarding and ongoing use of the product. What you will do Advocate for NetBrain use cases with assigned customer accounts. Help customers realize the value of automation by demonstrating effective use cases. Work with Services, Support, and R&D teams to encourage adoption of automation solutions. Develop and execute customer success strategies tailored to each client. Leverage digital tools and resources, such as webinars and reusable content, to boost customer engagement. Use Customer Success platforms (like Gainsight) to scale outreach. Deliver low-touch and tech-touch engagement through digital platforms. Provide training and coaching to ensure smooth onboarding and continued platform usage. Partner with Sales to identify opportunities for expanding customer accounts. Requirements 4–6 years of experience in networking, customer success, or post-sales roles, with at least 2 years in customer-facing positions (such as Support Engineer, Post-Sale Engineer, Technical Project Manager, or Delivery Manager). Background in a NOC or complex enterprise network environment (including ISP, Cloud provider, MSP, or Systems Integrator settings). Strong grasp of network protocols and troubleshooting methods. Excellent communication and interpersonal skills. Ability to collaborate effectively within a team. Skilled in using customer success and relationship management tools.
Join the innovative team at DigitalOcean, where you can make a significant impact in your career. Work alongside a vibrant community of talented professionals dedicated to creating the simplest scalable cloud solutions. If you embrace a growth mindset and thrive in a fast-paced environment, you’ll find a home here. We believe in winning together—learning, having fun, and making a real difference for the dreamers and builders around the globe.We are seeking a Customer Success Engineer II - Database who is enthusiastic about cloud infrastructure and database technologies, dedicated to providing outstanding customer experiences through high-touch, personalized support for our strategic accounts.In this role, you will be part of a dynamic team focused on empowering customers to successfully operate their workloads on our platform. You will closely collaborate with customers to troubleshoot issues, optimize database performance, and guide them on best practices for managed databases and cloud infrastructure.As a Customer Success Engineer II, you will develop a profound technical understanding of database systems and DigitalOcean products, enabling you to tackle increasingly complex customer scenarios. You will work cross-functionally with Product and Engineering teams to ensure exceptional customer outcomes. This position reports to the Manager of Customer Success Engineering.
Are you passionate about cloud technology and customer success? Join DigitalOcean as a Senior Customer Success Engineer I specializing in Kubernetes! In this role, you will work closely with our customers to ensure they achieve success with our cloud solutions, particularly Kubernetes. You will provide technical guidance, troubleshoot issues, and build strong relationships with our clients to help them maximize their use of our services.
AST SpaceMobile is pioneering the creation of the world's first and only global cellular broadband network in space, designed to seamlessly connect with standard, unmodified mobile devices. Our innovative solutions leverage an extensive portfolio of intellectual property and patents, catering to both commercial and government sectors. Our dedicated engineers and space scientists aim to bridge the connectivity gaps experienced by over five billion mobile subscribers, ultimately bringing broadband access to the billions still without connectivity.Position OverviewThe Partner Success Center (PSC) Agent plays a vital role in our customer-facing operations, overseeing incident intake, coordinating service monitoring, managing communications, and tracking service lifecycles across satellite-to-mobile services. As a key member of the Service Assurance organization, the PSC Agent serves as the primary liaison between customers and technical operations, ensuring clear communication and efficient incident resolution.This role is crucial during the launch phases, early-life support, and steady-state operations, promoting customer trust, ensuring adherence to service level agreements (SLAs), and maintaining comprehensive incident documentation for audits.The PSC Agent establishes the foundational customer support capacity within Service Assurance and is designed to expand in response to increasing service demands. This role significantly contributes to enhancing customer trust, improving incident management efficiency, and ensuring consistent service assurance across global satellite-to-mobile operations.
As a Level 1 Analyst specializing in Onboarding KYX at Tide, you will play a crucial role in ensuring the seamless integration of new clients into our platform. Your analytical skills will be put to the test as you assess onboarding processes, identify improvements, and enhance user experiences.
About HighspotHighspot is a pioneering software product development firm and a leading global authority in the sales enablement sector. Our innovative Software-as-a-Service (SaaS) platform is powered by advanced AI and GenAI technologies, transforming the way millions of professionals operate globally. Highspot’s AI-driven solutions facilitate enterprise transformation, empowering sales teams with intelligent content management, comprehensive training, contextual guidance, customer engagement strategies, meeting intelligence, and actionable analytics. Our platform, designed with modern aesthetics, is rated as the #1 sales enablement tool on G2 Crowd, catering to the unique needs of sales and marketing executives.With our headquarters in Seattle, Highspot has successfully expanded its presence across America, Canada, the UK, Germany, Australia, and now India, reinforcing our commitment to the Asia Pacific markets.About the RoleAs the Renewals Manager for our SMB and Commercial clientele, you will be instrumental in enhancing customer retention and fostering satisfaction with Highspot’s solutions. You will oversee the entire renewal process for our diverse customer base, collaborating effectively with Sales, Customer Success, Revenue Operations, and Finance teams to ensure smooth renewal experiences and identify opportunities for increasing customer value.
UWorld stands as a premier provider in online test preparation for college entrance and professional licensing exams across the United States. Since our inception in 2003, over 2 million students have relied on us for their high-stakes examination preparations.We are on the lookout for a dynamic and driven leader who is dedicated to fostering a high-performing team and providing an exceptional, personalized experience for our clients. This pivotal role involves not only managing the daily operations of the department but also strategically planning for future enhancements. If you are an action-oriented leader with a commitment to excellence in service delivery and a proven history of adopting best practices and driving process improvements, we invite you to consider this exciting opportunity to join our expanding e-learning organization and build a fulfilling career.Key Responsibilities:Operational Excellence: Oversee daily operations ensuring effective resolution of customer inquiries through calls, emails, and tickets.Coordinate team schedules and monitor performance, ensuring ongoing training and development.Enhance the quality of service provided to our customers.Establish best-in-class processes for user onboarding and handle business inquiries efficiently.Facilitate communication between sales, technology, accounting, and marketing teams to enhance customer service.Create and maintain a knowledge base to ensure a consistent customer experience.Research and implement innovative technologies to elevate customer experience and improve operational efficiencies.Measuring Service Quality:Utilize data and trends to identify KPIs for monitoring success and driving continuous improvement.Conduct audits and manage team productivity, providing coaching and performance improvement plans as necessary.Team Development:Recruit, coach, and inspire a top-tier team capable of adapting in a fast-paced and evolving environment.Identify and nurture key talent, creating pathways for career growth within the organization.
Zenoti is a leading provider of an all-in-one, cloud-based software solution tailored specifically for the beauty and wellness sector. Our platform empowers businesses to effectively manage every aspect of their operations through a comprehensive mobile solution, including online appointment scheduling, point of sale (POS), customer relationship management (CRM), employee management, inventory oversight, integrated marketing programs, and much more. Zenoti is designed to streamline processes, cut costs, and enhance customer retention and expenditure. Built for reliability and scalability, our platform leverages enterprise-level technology suitable for businesses of all sizes.Currently, Zenoti serves over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries. Our clientele features an impressive array of global brands, including European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.We have achieved remarkable milestones, such as exceeding a $1 billion valuation, being recognized as a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. Additionally, we are honored to be certified as a Great Place to Work for 2021-2022, affirming our commitment to empowering individuals to feel good and discover their potential. For more information about Zenoti, visit: https://www.zenoti.com
About the Role DigitalOcean is growing its presence in Hyderabad, India, and looking for a Talent Success Business Partner to join the People team. This is a 6-month contract role covering maternity leave, with the possibility of moving into a full-time position. The role reports to the PBP Director. This position focuses on delivering a range of HR functions. Key responsibilities include supporting employee relations, managing performance processes, and driving employee engagement. The Talent Success Business Partner will coach managers on people topics and help roll out people initiatives across the organization. Success in this role requires both strong execution of HR processes and a strategic mindset when navigating complex people issues. Work Location This is a hybrid role based in Hyderabad. In-person attendance at the Hyderabad office is required at least three days each week. What You Will Do Support and advise managers on employee relations and HR matters Guide performance management processes Promote employee engagement and help implement people programs Assist with the execution of HR initiatives and policies Balance hands-on HR operations with a strategic approach to people challenges About DigitalOcean DigitalOcean brings together a community focused on building user-friendly, scalable cloud solutions. The company values teamwork, learning, and making a meaningful impact for creators and visionaries worldwide.
Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Customer Relationship Management (CRM) Specialist. In this role, you will leverage your expertise to enhance customer engagement and streamline CRM processes. If you are passionate about utilizing technology to improve customer experiences, we want to hear from you!
Join Highspot as a Customer Renewals Specialist, where you will be essential in enhancing customer retention and satisfaction with our innovative solutions. Collaborate with Customer Success Managers and cross-functional teams in Sales, Revenue Operations, and Finance to streamline the renewal process, ensuring a seamless experience for our valued customers while identifying opportunities for increased value and engagement.
As a Customer Support Team Lead at Wise, you will play a pivotal role in enhancing customer satisfaction and leading a dedicated team. Your primary responsibilities will include overseeing daily operations, ensuring exceptional service delivery, and mentoring team members to achieve their best. You will utilize your problem-solving skills to address customer inquiries effectively and contribute to the continuous improvement of support processes.
Role Overview Invoice Cloud is looking for a Customer Success Manager specializing in Onboarding & Settlement for the Hyderabad, India office. This role centers on helping clients get started smoothly and supporting them as they manage their accounts. What You Will Do Guide customers through the onboarding process, from initial setup to full adoption. Suppor…
Join Zeta Global as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes through our innovative solutions. You will work closely with clients, understanding their needs and providing tailored support to enhance their experience. If you are passionate about customer success and have a knack for building strong relationships, we want to hear from you!
Join Cyara, the global frontrunner in AI-driven customer experience assurance, as we strive to eliminate poor customer experiences. Our unified platform excels in continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, empowering top-tier brands to enhance over 350 million customer journeys annually. In an era where enterprises are rapidly implementing intelligent AI systems capable of real-time autonomous decision-making, Cyara delivers the assurance layer that transforms pilots into production-ready deployments. Our approach involves testing AI agents with other AI agents to identify what traditional scripts may overlook. From comprehensive journey visibility to AI governance, validation of trust, and compliance, Cyara guarantees that every interaction is seamless and every AI engagement effectively addresses customer issues while delighting them. We enable businesses to provide secure, seamless, and high-quality customer experiences at scale.
Cyara stands at the forefront of AI-driven customer experience assurance, dedicated to eliminating poor customer interactions. As the sole integrated platform for ongoing testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara equips numerous leading global brands to enhance over 350 million customer journeys annually. With organizations swiftly implementing adaptive AI systems that learn and make autonomous decisions in real-time, Cyara delivers the critical assurance layer that transitions pilot projects into fully operational deployments—validating AI agents using AI agents to identify what traditional scripts may overlook. From comprehensive journey visibility to AI governance, trust validation, and compliance, Cyara guarantees that each interaction functions seamlessly, resolving customer issues while providing an exceptional experience. We empower businesses to deliver secure, seamless, and high-quality customer experiences on a large scale. Interested in learning more? Explore our website: www.cyara.com
As the Customer Success Engineering Manager at Sonatype, you will lead a dynamic team dedicated to enhancing the customer experience through technical expertise and strategic guidance. Your role will involve overseeing the implementation of our products, ensuring customer satisfaction, and driving continuous improvement initiatives. You will collaborate with various departments to align customer needs with product development, fostering a culture of innovation and excellence. Join us in empowering our customers to achieve their software development goals efficiently.
Join Sonatype, the leader in software supply chain security, where we provide comprehensive solutions for managing the security of software development. Our end-to-end software supply chain security offerings include proactive protection against malicious open source components, enterprise-grade SBOM management, and the premier platform for open source dependency management. We empower organizations to develop secure, high-quality, and innovative software at scale.As pioneers of Nexus Repository and custodians of Maven Central, the largest repository of Java open-source software, we possess unmatched expertise in open source technology. Our mission is to foster innovation by building faster, safer software, utilizing AI and data intelligence to reduce risks, enhance efficiencies, and propel powerful software development.Over 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, trust Sonatype to optimize their software supply chains.At Sonatype, we are proud to partner with customers focused on enhancing the quality, security, and speed of their software development lifecycle. Our Customer Success team is driven by outcomes, technical credibility, and growth.As an Associate Customer Success Manager, you will engage with a diverse portfolio of customers through a structured engagement model, leveraging lifecycle strategies and data signals to prioritize outreach effectively. Your primary objectives will include accelerating time-to-value, enhancing adoption and measurable outcomes, boosting renewal confidence, and identifying growth opportunities in collaboration with the broader account team.This role emphasizes proactive, outcomes-focused guidance rather than reactive support. You will be expected to maintain disciplined execution and consistent leadership, knowing when to involve deeper subject matter expertise.A key expectation for this position is the reflexive use of GenAI tools. You will employ these tools as thought partners to elevate the quality, clarity, and strategic rigor of your analyses, planning, and communication, while validating outputs with sound judgment.
We are seeking a dynamic and results-oriented Product & Customer Success Analyst to join our team at weekday-1 in Hyderabad. This role is pivotal in understanding customer needs, analyzing product performance, and ensuring our clients achieve success with our offerings. You will work closely with cross-functional teams to enhance product features and improve customer satisfaction.
About Zeta Zeta builds cloud-native banking platforms for financial issuers. The company focuses on scalability and compliance, helping banks modernize their technology and deliver secure digital banking experiences. Currently, Zeta supports more than 25 million cards in 7 countries. The team includes over 1,700 professionals, known as Zetanauts, working across India, the US, EMEA, and Asia. Backed by investors such as SoftBank Vision Fund and Mastercard, Zeta reached a $2 billion valuation in 2025. For more about the company, visit https://www.zeta.tech/in/. What Zeta Builds Tachyon: a cloud-native banking stack built for large-scale systems Role: Senior Associate - Customer Success (Hyderabad) This role supports Zeta’s mission to address real customer challenges, modernize legacy systems, and strengthen core banking fundamentals. The Senior Associate - Customer Success position is based in Hyderabad.
NetBrain Technologies, Inc. is known for its no-code network automation platform, helping IT operations teams manage and scale complex hybrid multi-cloud networks. The Hyderabad-based team supports over 2,500 large organizations worldwide, automating key processes such as diagnostic troubleshooting, outage prevention, and protected change management. Role overview The Customer Success Network Engineer (also called Digital Customer Success Manager) works at the intersection of networking expertise and customer engagement. This hybrid role focuses on helping clients achieve their goals with NetBrain's automation platform. Success in this position requires strong technical skills, a knack for building relationships, and the ability to guide customers through onboarding and ongoing use of the product. What you will do Advocate for NetBrain use cases with assigned customer accounts. Help customers realize the value of automation by demonstrating effective use cases. Work with Services, Support, and R&D teams to encourage adoption of automation solutions. Develop and execute customer success strategies tailored to each client. Leverage digital tools and resources, such as webinars and reusable content, to boost customer engagement. Use Customer Success platforms (like Gainsight) to scale outreach. Deliver low-touch and tech-touch engagement through digital platforms. Provide training and coaching to ensure smooth onboarding and continued platform usage. Partner with Sales to identify opportunities for expanding customer accounts. Requirements 4–6 years of experience in networking, customer success, or post-sales roles, with at least 2 years in customer-facing positions (such as Support Engineer, Post-Sale Engineer, Technical Project Manager, or Delivery Manager). Background in a NOC or complex enterprise network environment (including ISP, Cloud provider, MSP, or Systems Integrator settings). Strong grasp of network protocols and troubleshooting methods. Excellent communication and interpersonal skills. Ability to collaborate effectively within a team. Skilled in using customer success and relationship management tools.
Join the innovative team at DigitalOcean, where you can make a significant impact in your career. Work alongside a vibrant community of talented professionals dedicated to creating the simplest scalable cloud solutions. If you embrace a growth mindset and thrive in a fast-paced environment, you’ll find a home here. We believe in winning together—learning, having fun, and making a real difference for the dreamers and builders around the globe.We are seeking a Customer Success Engineer II - Database who is enthusiastic about cloud infrastructure and database technologies, dedicated to providing outstanding customer experiences through high-touch, personalized support for our strategic accounts.In this role, you will be part of a dynamic team focused on empowering customers to successfully operate their workloads on our platform. You will closely collaborate with customers to troubleshoot issues, optimize database performance, and guide them on best practices for managed databases and cloud infrastructure.As a Customer Success Engineer II, you will develop a profound technical understanding of database systems and DigitalOcean products, enabling you to tackle increasingly complex customer scenarios. You will work cross-functionally with Product and Engineering teams to ensure exceptional customer outcomes. This position reports to the Manager of Customer Success Engineering.
Are you passionate about cloud technology and customer success? Join DigitalOcean as a Senior Customer Success Engineer I specializing in Kubernetes! In this role, you will work closely with our customers to ensure they achieve success with our cloud solutions, particularly Kubernetes. You will provide technical guidance, troubleshoot issues, and build strong relationships with our clients to help them maximize their use of our services.
AST SpaceMobile is pioneering the creation of the world's first and only global cellular broadband network in space, designed to seamlessly connect with standard, unmodified mobile devices. Our innovative solutions leverage an extensive portfolio of intellectual property and patents, catering to both commercial and government sectors. Our dedicated engineers and space scientists aim to bridge the connectivity gaps experienced by over five billion mobile subscribers, ultimately bringing broadband access to the billions still without connectivity.Position OverviewThe Partner Success Center (PSC) Agent plays a vital role in our customer-facing operations, overseeing incident intake, coordinating service monitoring, managing communications, and tracking service lifecycles across satellite-to-mobile services. As a key member of the Service Assurance organization, the PSC Agent serves as the primary liaison between customers and technical operations, ensuring clear communication and efficient incident resolution.This role is crucial during the launch phases, early-life support, and steady-state operations, promoting customer trust, ensuring adherence to service level agreements (SLAs), and maintaining comprehensive incident documentation for audits.The PSC Agent establishes the foundational customer support capacity within Service Assurance and is designed to expand in response to increasing service demands. This role significantly contributes to enhancing customer trust, improving incident management efficiency, and ensuring consistent service assurance across global satellite-to-mobile operations.
As a Level 1 Analyst specializing in Onboarding KYX at Tide, you will play a crucial role in ensuring the seamless integration of new clients into our platform. Your analytical skills will be put to the test as you assess onboarding processes, identify improvements, and enhance user experiences.
About HighspotHighspot is a pioneering software product development firm and a leading global authority in the sales enablement sector. Our innovative Software-as-a-Service (SaaS) platform is powered by advanced AI and GenAI technologies, transforming the way millions of professionals operate globally. Highspot’s AI-driven solutions facilitate enterprise transformation, empowering sales teams with intelligent content management, comprehensive training, contextual guidance, customer engagement strategies, meeting intelligence, and actionable analytics. Our platform, designed with modern aesthetics, is rated as the #1 sales enablement tool on G2 Crowd, catering to the unique needs of sales and marketing executives.With our headquarters in Seattle, Highspot has successfully expanded its presence across America, Canada, the UK, Germany, Australia, and now India, reinforcing our commitment to the Asia Pacific markets.About the RoleAs the Renewals Manager for our SMB and Commercial clientele, you will be instrumental in enhancing customer retention and fostering satisfaction with Highspot’s solutions. You will oversee the entire renewal process for our diverse customer base, collaborating effectively with Sales, Customer Success, Revenue Operations, and Finance teams to ensure smooth renewal experiences and identify opportunities for increasing customer value.
UWorld stands as a premier provider in online test preparation for college entrance and professional licensing exams across the United States. Since our inception in 2003, over 2 million students have relied on us for their high-stakes examination preparations.We are on the lookout for a dynamic and driven leader who is dedicated to fostering a high-performing team and providing an exceptional, personalized experience for our clients. This pivotal role involves not only managing the daily operations of the department but also strategically planning for future enhancements. If you are an action-oriented leader with a commitment to excellence in service delivery and a proven history of adopting best practices and driving process improvements, we invite you to consider this exciting opportunity to join our expanding e-learning organization and build a fulfilling career.Key Responsibilities:Operational Excellence: Oversee daily operations ensuring effective resolution of customer inquiries through calls, emails, and tickets.Coordinate team schedules and monitor performance, ensuring ongoing training and development.Enhance the quality of service provided to our customers.Establish best-in-class processes for user onboarding and handle business inquiries efficiently.Facilitate communication between sales, technology, accounting, and marketing teams to enhance customer service.Create and maintain a knowledge base to ensure a consistent customer experience.Research and implement innovative technologies to elevate customer experience and improve operational efficiencies.Measuring Service Quality:Utilize data and trends to identify KPIs for monitoring success and driving continuous improvement.Conduct audits and manage team productivity, providing coaching and performance improvement plans as necessary.Team Development:Recruit, coach, and inspire a top-tier team capable of adapting in a fast-paced and evolving environment.Identify and nurture key talent, creating pathways for career growth within the organization.
Zenoti is a leading provider of an all-in-one, cloud-based software solution tailored specifically for the beauty and wellness sector. Our platform empowers businesses to effectively manage every aspect of their operations through a comprehensive mobile solution, including online appointment scheduling, point of sale (POS), customer relationship management (CRM), employee management, inventory oversight, integrated marketing programs, and much more. Zenoti is designed to streamline processes, cut costs, and enhance customer retention and expenditure. Built for reliability and scalability, our platform leverages enterprise-level technology suitable for businesses of all sizes.Currently, Zenoti serves over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries. Our clientele features an impressive array of global brands, including European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.We have achieved remarkable milestones, such as exceeding a $1 billion valuation, being recognized as a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. Additionally, we are honored to be certified as a Great Place to Work for 2021-2022, affirming our commitment to empowering individuals to feel good and discover their potential. For more information about Zenoti, visit: https://www.zenoti.com
About the Role DigitalOcean is growing its presence in Hyderabad, India, and looking for a Talent Success Business Partner to join the People team. This is a 6-month contract role covering maternity leave, with the possibility of moving into a full-time position. The role reports to the PBP Director. This position focuses on delivering a range of HR functions. Key responsibilities include supporting employee relations, managing performance processes, and driving employee engagement. The Talent Success Business Partner will coach managers on people topics and help roll out people initiatives across the organization. Success in this role requires both strong execution of HR processes and a strategic mindset when navigating complex people issues. Work Location This is a hybrid role based in Hyderabad. In-person attendance at the Hyderabad office is required at least three days each week. What You Will Do Support and advise managers on employee relations and HR matters Guide performance management processes Promote employee engagement and help implement people programs Assist with the execution of HR initiatives and policies Balance hands-on HR operations with a strategic approach to people challenges About DigitalOcean DigitalOcean brings together a community focused on building user-friendly, scalable cloud solutions. The company values teamwork, learning, and making a meaningful impact for creators and visionaries worldwide.
Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Customer Relationship Management (CRM) Specialist. In this role, you will leverage your expertise to enhance customer engagement and streamline CRM processes. If you are passionate about utilizing technology to improve customer experiences, we want to hear from you!
Join Highspot as a Customer Renewals Specialist, where you will be essential in enhancing customer retention and satisfaction with our innovative solutions. Collaborate with Customer Success Managers and cross-functional teams in Sales, Revenue Operations, and Finance to streamline the renewal process, ensuring a seamless experience for our valued customers while identifying opportunities for increased value and engagement.
As a Customer Support Team Lead at Wise, you will play a pivotal role in enhancing customer satisfaction and leading a dedicated team. Your primary responsibilities will include overseeing daily operations, ensuring exceptional service delivery, and mentoring team members to achieve their best. You will utilize your problem-solving skills to address customer inquiries effectively and contribute to the continuous improvement of support processes.
