Customer Support Team Lead

As a Customer Support Team Lead at Wise, you will play a pivotal role in enhancing customer satisfaction and leading a dedicated team. Your primary responsibilities will include overseeing daily operations, ensuring exceptional service delivery, and mentoring team members to achieve their best. You will utilize your problem-solving skills to address customer…

OUR MISSION At Redwood, we enable our clients to achieve seamless automation for their essential business operations. ABOUT US Redwood Software stands at the forefront of comprehensive automation solutions tailored for mission-critical business processes. Our innovative SaaS-based composable automation platform, specifically designed for ERP systems, highlights our belief in the transformative potential of automation. Our unmatched solutions empower you to orchestrate, manage, and monitor workflows across any application, service, or server—whether in the cloud or on-premises—with absolute confidence and control. Our global team of automation specialists and customer success engineers deliver solutions and exceptional support that allow you the freedom and time to envision and shape your future. Break free from the details and gain a broader perspective with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess Over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The L1 Support Team Leader plays a pivotal role as an experienced people manager, overseeing a team of L1 Support Representatives. This position is key in ensuring operational excellence, enhancing team performance, and refining processes. You will navigate complex leadership scenarios, contribute significantly to quality, training, and continuous improvement initiatives, and serve as a critical operational anchor for the L1 organization. You will regularly address intricate staffing, performance, customer escalation, and operational challenges with minimal guidance and will influence improvements beyond your immediate team while contributing meaningfully to support-wide initiatives. Lead, coach, and develop a comprehensive team of L1 Support Representatives, including performance management. Conduct structured one-on-ones, team meetings, and ongoing coaching to enhance overall team capabilities. Manage operational KPIs (SLA, CSAT, backlog, resolution speed, etc.) and formulate action plans to sustain or elevate performance. Independently handle complex escalations, customer-critical situations, and operational incidents. Perform thorough ticket audits and deliver structured, actionable feedback. Transform complex problems into simplified solutions for the team.

Join Freshprints as a Collections Team Lead and play a pivotal role in managing our collections process. As a leader, you will oversee a dedicated team, ensuring effective collection strategies and maintaining high customer satisfaction. Your expertise will help drive the success of our collections efforts, fostering a positive team environment.

Position Overview:Shyftlabs is seeking a dynamic and experienced Team Lead with a strong background in Siebel technologies. This pivotal role involves leading production enhancements and troubleshooting complex applications. The ideal candidate will possess hands-on expertise and excel in collaborating with multiple stakeholders and teams on both design and development processes.Founded in early 2020, Shyftlabs is a rapidly growing data product company that partners with Fortune 500 organizations. We specialize in delivering innovative digital solutions that drive business growth across various industries by focusing on value creation through innovation.Job Responsibilities:Demonstrated hands-on experience with Siebel technologies, including configuration, EAI, EIM, scripting, workflows, UNIX shell scripting, and Oracle RDBMS.Knowledge and experience in developing and troubleshooting SOAP and REST APIs.Lead the resolution of production application issues and oversee system enhancement development from analysis through implementation.Prioritize, schedule, assign, and manage workloads for Siebel-related support and development activities.Collaborate with offshore team members, cross-team application teams, and onshore leads to address production issues and develop new product features and enhancements.Facilitate the removal of roadblocks and bottlenecks for offshore team members, ensuring timely completion of tasks.Handle incident analysis and ensure accountability for SLA Management.Engage in problem management and present root cause analyses to the enterprise operations core team.Coordinate with product support vendors for incident and problem resolution, as well as innovative out-of-the-box solutions.Work with application managed service vendors on application infrastructure issues, testing, and deployments.Provide regular status updates on team activities, including task accomplishments and incident/ticket statuses.

Join Wise as a Card Dispute Team Lead, where you'll spearhead a dynamic team responsible for managing and resolving card-related disputes. Your leadership will ensure the team delivers exceptional service while adhering to compliance standards and operational efficiency.In this role, you will mentor team members, analyze dispute trends, and collaborate with cross-functional teams to enhance processes. If you are passionate about leading teams to success and improving customer experiences, we want to hear from you!

A Fantastic Opportunity Awaits!Join Blueberry Digital Labs as a Business Analyst Team Lead and be part of a vibrant and innovative digital technology company located in Waverock SEZ, Hyderabad. We pride ourselves on our dynamic work culture that fosters creativity and collaboration among all team members.We are on the lookout for a talented individual who can lead our keyword optimization efforts while managing a dedicated team. In this role, you will conduct keyword research, oversee keyword approval processes, and ensure relevance in subheadings.As a key player in our organization, you will engage directly with our content and quality control teams while analyzing keyword performance metrics to refine our strategies.

Join Wise as a FinCrime Operations Team Lead focusing on AML Investigations. In this pivotal role, you will lead a team of skilled professionals in conducting anti-money laundering investigations, ensuring compliance with regulatory requirements. Your leadership will foster a culture of excellence, where your team will utilize advanced analytical techniques to detect and prevent financial crime.

Role Overview Wise is hiring a Customer Support Specialist for the Hyderabad office. This role serves as the first point of contact for customers, helping them use Wise services and find solutions to their questions. What You Will Do Respond to customer inquiries across multiple channels Guide customers through Wise's products and services Resolve issues efficiently to ensure a positive experience Apply analytical thinking and a customer-first mindset to every interaction What Matters Here Clear, prompt communication Attention to detail when handling customer requests Commitment to building customer satisfaction and loyalty

Join Our Dynamic Team as a Team Lead Business Analyst!Location: Waverock SEZ, HyderabadCompany Overview:At Blueberry Digital Labs, we are an innovative and vibrant digital technology firm committed to making our mark in the online landscape. With a diverse portfolio of successful websites, we prioritize creativity and collaboration in a fun work environment without hierarchical constraints. Join us and become a partner in our success!Your Role:Lead and mentor a team of analysts with 1-3 years of experience in a similar role.Conduct thorough keyword research and provide strategic recommendations for various projects.Oversee and approve keyword strategies developed by your team.Evaluate the relevance and importance of subheadings.Perform page-level optimization to enhance website performance.Monitor, analyze, and report keyword performance metrics.Collaborate with content and quality control teams to ensure excellence.Manage the entire keyword collection process with precision.Demonstrate technical expertise and thought leadership in your field.Develop and strategize new product offerings.

About Us: Paytm is at the forefront of India's mobile payments and financial services sector, revolutionizing the way transactions are made across the nation. As a pioneer of mobile QR payments, we empower small businesses with innovative technologies that facilitate seamless payment solutions. Our mission is to integrate half a billion Indians into the mainstream economy by leveraging technology.About the Team: The Dairy vertical team focuses on digital payment solutions for dairy outlets and their surrounding ecosystem, playing a crucial role in the sales and operations of this category.About the Role: As a Sales Team Lead, you will be responsible for promoting our products and services, representing our brand, and managing customer relationships from initial contact through to final purchase. Expectations/Requirements 1. Must possess a smartphone, bike, and helmet.2. A strong desire for growth and success.3. Solid understanding of market dynamics.4. Prior experience in a channel sales role with management of a 5-member sales team.5. Familiarity with distribution concepts, expansion strategies, and performance metrics.6. Proven track record in driving team incentives effectively. Skills for Success 1. Over 3 years of experience in Channel & Distribution sales.2. Demonstrated team management experience.3. Proficiency in Excel and relevant sales data tools. EducationA graduate degree is required; post-graduate qualifications are preferred. Why Join Us?1. Engage in a collaborative, output-driven environment that fosters cohesion through technology.2. Enhance average revenue per user by identifying cross-sell opportunities.3. Receive comprehensive feedback from peers regarding your contributions to team goals.4. Build respect through performance, not demands. Compensation: At Paytm, we are committed to your success and wealth creation. With over 500 million registered users and 21 million merchants, we are uniquely positioned to democratize credit for deserving consumers and merchants. Join us in shaping India's largest digital lending narrative!

Join our dynamic team at tsmg as a Junior Team Lead focused on the Asian market. This role is designed for an enthusiastic individual eager to contribute to data collection projects. You will be responsible for managing field teams, ensuring that project timelines are adhered to, and utilizing your understanding of local market dynamics to enhance participant recruitment and ensure data integrity. This position is a fantastic opportunity for early-career professionals to cultivate leadership abilities while making significant contributions to vital research and operational initiatives.

We are seeking an exceptional Team Lead with a strong background in business analysis and e-commerce technology. The ideal candidate will possess a proven track record of defining business requirements and successfully executing technical projects. You will collaborate closely with peers, operations managers, senior leaders, and business teams across the US, CN, and EU to identify Seller support needs and finalize program scopes.Key Responsibilities:Collaborate with Sales and Business teams to understand Seller support requirements.Oversee daily metrics generation and conduct in-depth analysis of issues.Engage regularly with key stakeholders and Sellers to ensure adherence to service standards.Design and implement program changes to improve processes.Develop innovative solutions to address challenges faced by the team.Work alongside technology teams to create automated solutions.Drive efficiency improvements and elevate service standards.In this role, you will:Take ownership of reporting metrics for the Listing program.Utilize SQL skills to analyze data, identify issues, and propose effective solutions.Advise the team on emerging trends and optimal solutions.Collaborate with tech teams to lead automation initiatives.Actively participate in the hiring process to build a capable team.Monitor real-time service levels and ensure schedule adherence.Serve as the primary point of contact for escalated issues.

Join UWorld, a premier provider of online test preparation resources for college entrance, undergraduate, graduate, and professional licensing examinations across the United States. Since our inception in 2003, we have empowered over 2 million students to excel in their high-stakes assessments.We are currently on the lookout for a dedicated Technical Support - Customer Care Specialist who will act as the primary liaison for our users. Our clientele comprises students and professionals preparing for crucial entrance and board examinations, and they seek experts who can communicate effectively and respond swiftly to their technical, billing/account, and product usability inquiries. Our specialists engage with users primarily through email and phone, focusing on achieving first contact resolution. The ideal candidate should thrive in a collaborative team environment, adapt to dynamic conditions, and possess a commitment to continuous improvement, striving for excellence in service delivery.

Join our dynamic team at Global Healthcare Exchange, Inc. as a Customer Support Analyst II, where you will play a crucial role in enhancing client satisfaction and ensuring seamless operations. You will be the first line of support for our customers, helping them navigate our platform and resolve their inquiries with expertise.In this position, you will leverage your analytical skills to identify trends, provide timely solutions, and contribute to the overall improvement of our support processes. Your ability to communicate effectively and empathize with clients will be key to your success in this role.

OUR MISSION At Redwood, we empower our customers through advanced automation solutions designed for their mission-critical business processes. ABOUT US Redwood Software stands at the forefront of full-stack automation, providing innovative solutions for essential business processes. Our cutting-edge SaaS-based composable automation platform, specifically tailored for ERP systems, showcases our belief in the transformative potential of automation. We enable you to seamlessly orchestrate, manage, and monitor your workflows across various applications, services, and servers, whether in the cloud or on-premises, with confidence and precision. Our global team of automation experts and customer success engineers is dedicated to delivering unmatched solutions and support, giving you the freedom to envision and shape your future. With Redwood Software, you can elevate your focus from minutiae to the bigger picture. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess Over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Support Trainee is an entry-level role within our Customer Support organization. In this position, you will engage in a comprehensive training program aimed at building a solid foundation in Redwood’s products, support processes, and essential technical concepts necessary for success in a customer-facing technical position. This role is designed for you to learn, practice, and gradually apply your troubleshooting and ticket-handling skills under the guidance of experienced supervisors, with the ultimate aim of transitioning to a Level 1 Support Representative as opportunities arise. Complete all modules of the Support Trainee Program, encompassing Redwood product knowledge, support workflows, and troubleshooting methodologies. Develop a fundamental understanding of relevant technologies, including databases, operating systems, networking, APIs, and security basics. Pass all required knowledge checks, tests, or practical assessments successfully. Participate in training sessions, shadow experienced team members, and review actual support cases. Observe senior agents and Team Leads to learn ticket management, customer communication, and troubleshooting techniques. Further responsibilities will be communicated upon joining.

General Summary: The Supervisor of Customer Support at Global Healthcare Exchange, Inc. plays a pivotal role in ensuring exceptional service delivery to both internal and external customers. This leadership position, based in our Hyderabad office, is focused on overseeing customer satisfaction and fostering the professional growth of team members. We seek an enthusiastic and detail-oriented individual who excels in a fast-paced, dynamic environment. You will manage the GHX Customer Support services and other related offerings, reporting directly to the Manager of Operations Support. Key Responsibilities: Provide comprehensive support through various channels including phone, email, and in-person interactions for escalations and product-related inquiries. Monitor quality metrics and implement corrective actions to ensure customer satisfaction levels meet or exceed expectations. Proactively drive projects and process improvements aimed at enhancing scalability, quality, and customer satisfaction. Offer clear, actionable guidance to analysts for their daily responsibilities and project initiatives. Effectively manage time across projects and meetings to meet deadlines. Mentor team members and develop training materials to refine processes. Support the career development of direct reports by enhancing their leadership skills. Continuously improve team performance through coaching and educational initiatives. Oversee customer activity and account health to encourage the adoption of GHX’s best practices. Utilize critical thinking to resolve technical issues and collaborate across departments as necessary. Coordinate the launch schedules of assigned products and communicate staffing needs to management. Assist in identifying and developing new system enhancements to improve departmental offerings. Identify and execute performance action plans to boost customer engagement independently.

Join our dynamic team at Finite HR Consulting as a Senior Software Engineer (iOS) or Team Lead. We are looking for an innovative and passionate professional to lead our iOS development projects. In this role, you will be responsible for designing and implementing high-quality mobile applications while mentoring junior developers.Key responsibilities include collaborating with cross-functional teams, ensuring the performance and quality of applications, and staying updated with the latest industry trends.

About Us:Paytm is India’s foremost mobile payments and financial services platform, pioneering mobile QR payments. We empower millions of merchants and consumers to transact digitally, striving to integrate half a billion Indians into the mainstream economy through innovative technology.About the Team:The EDC & Soundbox team provides essential business tools for merchants to thrive and manage their operations effortlessly with data-driven technology.About the Role:We are in search of a proactive Team Leader to spearhead EDC device sales in the Oil & Gas sector. This role entails managing a dynamic team of field executives, enhancing distribution efforts, and driving consistent growth in merchant onboarding and transaction volumes.Key Responsibilities:1. Lead and oversee a field sales team comprising 5 or more members.2. Drive sales and deployment of EDC machines in the oil & gas sector (e.g., petrol pumps, distributors).3. Cultivate and maintain robust relationships with channel partners.4. Ensure target fulfillment through effective team coordination and ground execution.5. Monitor daily productivity, acquisition quality, and incentive earnings.6. Train, guide, and inspire the team to enhance performance and scalability.7. Analyze market trends and competitor activities to stay ahead.8. Manage regular reporting and MIS via Excel and sales tools.Requirements:1. Ownership of a smartphone, bike, and helmet is essential.2. A minimum of 3 years of experience in channel sales & distribution.3. Proven track record in leading field sales teams.4. Strong understanding of merchant onboarding, incentives, and field sales operations.5. Experience in POS/EDC device sales is preferred.6. Familiarity with metrics-based sales tracking and incentive planning.Education:Graduate degree is mandatory; Post-Graduation is preferred.Why Join Us?1. Be part of India’s largest digital transformation initiative.2. Opportunity to impact over 21 million merchants.3. A collaborative and goal-driven work environment.4. Attractive growth opportunities and incentive structures.5. A culture of respect with comprehensive feedback across teams.Compensation:At Paytm, we value talent and reward accordingly. We believe in creating long-term wealth for our employees, enabling the next big digital lending revolution with our extensive reach and data intelligence.

Paytm Payments is a leader in mobile payments and financial services in India, with a mission to help small businesses thrive through accessible technology. The company’s tools enable millions to participate more actively in the country’s economy. The QR & Soundbox team builds and manages products that simplify merchant operations. These solutions, like QR and Soundbox devices, help businesses handle payments and gain useful data for growth. Role overview The Team Lead - Offline Merchants (QR) will oversee sales activities for Paytm’s merchant products and services in Hyderabad. This position requires representing the Paytm brand in the field and maintaining strong relationships with local merchants. What you will do Lead sales initiatives focused on QR and Soundbox solutions for offline merchants Act as the main point of contact for merchants throughout the sales process, from initial outreach to closing deals Support merchants by understanding their needs and helping them adopt Paytm’s products Promote Paytm’s brand and ensure a positive experience for every merchant engaged Location This position is based in Hyderabad, Telangana.

About Us:Paytm is a frontrunner in India's mobile payments and financial services sector, leading the mobile QR payments revolution. Our innovative technologies empower small businesses to enhance their payment and commerce capabilities. Our mission is to integrate half a billion Indians into the mainstream economy using cutting-edge technology.About the Team:The QR and Soundbox team is dedicated to providing merchants with the tools they need to simplify and optimize their business operations through data-driven technology.About the Role:We are seeking a dynamic Sales Team Lead to drive the sales of QR & Soundbox products across various merchant locations. This role will focus on expanding our market presence and enhancing product visibility.Key Responsibilities:1. Expand distribution and increase market share within the designated operational area.2. Ensure accountability for extensive deployment and sales of QR & Soundbox products.3. Identify, recruit, and lead a sales team to effectively drive business in the marketplace.4. Provide coaching and mentoring to team members, fostering a culture of continuous learning.5. Strategically plan market size, coverage, and geographic reach for Field Sales Executives (FSE).6. Develop effective communication strategies to align team expectations with delivery outcomes.7. Monitor quality standards as advised by management.8. Conduct audits to validate acquisitions and sales made by the team.9. Ensure team members are actively selling and utilizing products in the field.10. Possess excellent networking skills and be willing to travel extensively within the assigned area.Qualifications for Success:1. A strong drive, initiative, and self-motivation.2. Proven experience in leading and managing a sales team.3. A graduate degree is required.4. A growth mindset, ready to embrace new challenges.Why Join Us:At Paytm, we are committed to our vision of integrating half a billion Indians into the mainstream economy. Our success is driven by our team's collective energy and unwavering focus on our customers. Join us and be a part of the largest merchant acquirer in India.Qualifications:Bachelor's or Postgraduate Degree required.