Customer Support Trainee

OUR MISSION At Redwood, we empower our customers through advanced automation solutions designed for their mission-critical business processes. ABOUT US Redwood Software stands at the forefront of full-stack automation, providing innovative solutions for essential business processes. Our cutting-edge SaaS-based composable automation platform, specifically tai…

Role Overview Wise is hiring a Customer Support Specialist for the Hyderabad office. This role serves as the first point of contact for customers, helping them use Wise services and find solutions to their questions. What You Will Do Respond to customer inquiries across multiple channels Guide customers through Wise's products and services Resolve issues efficiently to ensure a positive experience Apply analytical thinking and a customer-first mindset to every interaction What Matters Here Clear, prompt communication Attention to detail when handling customer requests Commitment to building customer satisfaction and loyalty

Join UWorld, a premier provider of online test preparation resources for college entrance, undergraduate, graduate, and professional licensing examinations across the United States. Since our inception in 2003, we have empowered over 2 million students to excel in their high-stakes assessments.We are currently on the lookout for a dedicated Technical Support - Customer Care Specialist who will act as the primary liaison for our users. Our clientele comprises students and professionals preparing for crucial entrance and board examinations, and they seek experts who can communicate effectively and respond swiftly to their technical, billing/account, and product usability inquiries. Our specialists engage with users primarily through email and phone, focusing on achieving first contact resolution. The ideal candidate should thrive in a collaborative team environment, adapt to dynamic conditions, and possess a commitment to continuous improvement, striving for excellence in service delivery.

Join our dynamic team at Global Healthcare Exchange, Inc. as a Customer Support Analyst II, where you will play a crucial role in enhancing client satisfaction and ensuring seamless operations. You will be the first line of support for our customers, helping them navigate our platform and resolve their inquiries with expertise.In this position, you will leverage your analytical skills to identify trends, provide timely solutions, and contribute to the overall improvement of our support processes. Your ability to communicate effectively and empathize with clients will be key to your success in this role.

General Summary: The Supervisor of Customer Support at Global Healthcare Exchange, Inc. plays a pivotal role in ensuring exceptional service delivery to both internal and external customers. This leadership position, based in our Hyderabad office, is focused on overseeing customer satisfaction and fostering the professional growth of team members. We seek an enthusiastic and detail-oriented individual who excels in a fast-paced, dynamic environment. You will manage the GHX Customer Support services and other related offerings, reporting directly to the Manager of Operations Support. Key Responsibilities: Provide comprehensive support through various channels including phone, email, and in-person interactions for escalations and product-related inquiries. Monitor quality metrics and implement corrective actions to ensure customer satisfaction levels meet or exceed expectations. Proactively drive projects and process improvements aimed at enhancing scalability, quality, and customer satisfaction. Offer clear, actionable guidance to analysts for their daily responsibilities and project initiatives. Effectively manage time across projects and meetings to meet deadlines. Mentor team members and develop training materials to refine processes. Support the career development of direct reports by enhancing their leadership skills. Continuously improve team performance through coaching and educational initiatives. Oversee customer activity and account health to encourage the adoption of GHX’s best practices. Utilize critical thinking to resolve technical issues and collaborate across departments as necessary. Coordinate the launch schedules of assigned products and communicate staffing needs to management. Assist in identifying and developing new system enhancements to improve departmental offerings. Identify and execute performance action plans to boost customer engagement independently.

As a Customer Support Team Lead at Wise, you will play a pivotal role in enhancing customer satisfaction and leading a dedicated team. Your primary responsibilities will include overseeing daily operations, ensuring exceptional service delivery, and mentoring team members to achieve their best. You will utilize your problem-solving skills to address customer inquiries effectively and contribute to the continuous improvement of support processes.

As a Customer Support Agent II at Coinbase, you will play a crucial role in delivering exceptional support to our customers. Your primary responsibility will be to assist users with inquiries, troubleshoot issues, and provide clear guidance to enhance their experience with our platform. This position requires strong communication skills, a passion for customer service, and a proactive approach to problem-solving.

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.About JumpCloud®JumpCloud® is an innovative AI-driven IT management platform that empowers organizations to secure their modern workforce. By seamlessly integrating identity, device, and access management, we provide intelligent, secure IT solutions that scale from human users to autonomous AI agents. Our mission is to help companies worldwide simplify their IT processes and convert AI risks into optimized advantages, ensuring that the right individuals and agents have secure access to the necessary resources at all times. JumpCloud: Your Partner for Intelligent, Secure IT.About The RoleIn the role of Customer Support Engineer - Tier 2, you will deliver exceptional technical support to JumpCloud’s diverse clientele. We are seeking a proactive and technically adept individual who is passionate about surpassing customer expectations through various support channels. This position involves addressing high-priority and mission-critical customer issues in a dynamic environment.Your responsibilities will include mentoring and training Tier 1 Engineers, utilizing your extensive technical expertise to resolve customer inquiries, and collaborating closely with Support and Engineering teams to ensure prompt resolution of defects.

Experian seeks a Customer Support Specialist II to join the Non-Voice Process team in Hyderabad. This position centers on assisting customers through written communication channels, such as chat and email, rather than phone calls. The main objective is to resolve customer inquiries efficiently and ensure each interaction leaves a positive impression. Key responsibilities Respond to customer questions and requests via chat, email, or other non-voice platforms Provide clear and accurate information to help customers address their concerns Maintain a professional and supportive tone throughout every exchange Aim for customer satisfaction with each interaction Location This role is based in Hyderabad.

Join our dynamic team at Weblee Technologies as a Trainee Site Engineer! This is an exciting opportunity for individuals looking to kickstart their careers in engineering and construction. As a Trainee Site Engineer, you will be involved in various site activities, assisting senior engineers, and gaining hands-on experience in project management and execution.

Join our team as a Customer Support Analyst I and play a crucial role in delivering exceptional service to our clients in the healthcare sector. You will be responsible for managing customer inquiries, resolving issues, and providing timely support to ensure client satisfaction. This position offers an excellent opportunity to develop your skills in a dynamic and collaborative environment.

ABOUT TIDEAt Tide, we empower small and medium enterprises (SMEs) to save both time and money in managing their businesses. We offer not only business accounts and essential banking services but also a robust suite of interconnected administrative solutions ranging from invoicing to accounting.Tide is revolutionizing the small business banking landscape with over 1.8 million members worldwide, including the UK, India, Germany, and France.Leveraging advanced technology, our solutions are meticulously crafted with SMEs in mind. With swift onboarding, minimal fees, and innovative features, we focus on making data-driven decisions to fulfill our mission: helping SMEs reclaim their time and resources so they can focus on their passions.Tide Facts:Available to SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, and expanding rapidlyRaised over $300 million in fundingMore than 2,500 diverse Tideans globallyOffices in Central London and member support and technology centers in Sofia, Bulgaria, with additional technology centers in Serbia, Romania, Lithuania, and Hyderabad, as well as offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.Who We Are:At Tide, our mission is to save businesses time and money. As the leading provider of business accounts for UK SMEs and one of the fastest-growing FinTech companies in the UK, our member-driven financial platform is reshaping the business banking sector. We not only provide business accounts and banking services but also a comprehensive range of highly integrated administrative tools for businesses.We are looking for passionate individuals to join us on our exciting scaling journey and to contribute to something remarkable. Our ideal candidate will drive innovation and help build a top-tier platform that supports our members. You should feel comfortable in ambiguous environments and adeptly navigate the evolving FinTech landscape. Imagine influencing the way millions of Tide members discover and interact with business banking platforms on a global scale.What We Are Looking For:As a Customer Support Specialist (Paid Plans) at Tide, your primary responsibility will be to deliver exceptional service to our members with paid accounts. You will manage, maintain, and cultivate these relationships with the aim of generating revenue for Tide while adding value for our SMEs. We aspire to be the most beloved business banking app for SMEs.

Join Weblee Technologies as a Trainee Site Engineer and kickstart your career in the engineering field. In this role, you will gain hands-on experience in site management, project planning, and engineering practices. You will work closely with senior engineers to learn the intricacies of site operations while contributing to exciting projects in the construction industry.

Job Title: Management Trainee – Costing Department Location: Somajiguda, Hyderabad Job Type: Full-time Company Overview: Patil Rail Infrastructure Pvt Ltd is at the forefront of Railway Track Engineering, excelling in the production of Concrete Sleepers, Rail Fittings for standard, elevated, and underground Metro Rail networks, including Switches & Crossings (Thick Web Technology) and Ballastless Track systems designed for High-Speed Lines. Our extensive operations span across key regions such as West Bengal, Orissa, Chhattisgarh, Maharashtra, Andhra Pradesh, Telangana, Tamil Nadu, Karnataka, and metro initiatives in Delhi and Chennai, establishing a significant footprint in both East and South India. About the Role: We are in search of a dynamic and enthusiastic Management Trainee to join our Costing Department. The chosen candidate will work under the mentorship of our newly appointed Costing Manager, engaging in essential financial and costing operations vital to our organization's success. Key Responsibilities: Assist in the preparation of cost analysis and budgeting reports. Support the Costing Manager in daily operational tasks and financial reporting. Engage in audits, reviews, and cost optimization projects. Conduct research and analysis to enhance costing models. Collaborate with various departments to gather and assess data. Requirements: MBA/Business Management degree (graduating in 2023/2024). Strong analytical and numerical aptitude. Proficiency in MS Excel and financial modeling. Willingness to learn and contribute to team objectives. Outstanding communication and teamwork skills. Best Regards, Daram Parasuram Manager - Talent Acquisition & HR Operations /CHQ /PRIL Patil Rail Infrastructure Pvt. Ltd.

Global Support Manager Role Overview:As the Global Support Manager, you will take charge of leading our technical Tier 1 and Tier 2 support teams, steering the strategic direction of customer support initiatives, and ensuring the provision of outstanding service to our clients. This pivotal role emphasizes the operational and strategic facets of the support department, managing escalations, and nurturing robust relationships with customers to uphold the organization's esteemed reputation for superior support services.You will play a crucial role in enhancing team capabilities, streamlining support processes, and aligning support services with broader business goals to boost customer satisfaction and loyalty. Collaborating with the Global Support Leadership team, you will engage in various projects, programs, and cross-functional initiatives as assigned.Role Expectations:Lead a support team, ensuring exceptional service delivery across multiple channels while managing team performance against key service metrics.Equip support team members with the necessary tools and knowledge to provide world-class support services.Collaborate closely with Product Management and Site Reliability Engineering on onboarding new capabilities/products into support.Inspire, develop, coach, and lead team members in alignment with established goals.Manage team operations and schedule effectively.Prepare, monitor, and report on defined performance metrics.Assess team and individual performance through data analysis, case reviews, and monitoring of customer interactions.Lead by example in delivering exceptional service, mentoring the team, and fostering a culture of excellence.

Role overview Zenoti is looking for a Senior Product Support Specialist based in Hyderabad, Telangana. This role focuses on helping clients get the most from Zenoti’s software solutions. The position centers on resolving complex product issues, answering questions, and ensuring a positive customer experience. What you will do Troubleshoot technical problems reported by customers Offer clear, tailored solutions to resolve client issues Guide clients in effective use of the Zenoti platform Share insights and feedback to help improve Zenoti’s products What sets this role apart This position gives direct influence on customer satisfaction and product quality. As a senior member of the support team, your technical expertise and communication skills will help shape both client experience and product development at Zenoti.

Enviricorporation is hiring a Trainee Analyst for the Accounts Payable team in Hyderabad. This is an evening shift, entry-level role focused on supporting finance and accounting operations. Role overview This position centers on learning how to process vendor invoices accurately and in line with company policies. As a Trainee Analyst, expect to gain hands-on experience in core accounts payable tasks and compliance procedures. What you will do Assist with managing and processing vendor invoices Support the team in ensuring accuracy and compliance Develop foundational skills in finance and accounting Requirements Interest in finance or accounting Willingness to work the evening shift in Hyderabad Strong attention to detail

As a Technical Support Specialist at Zeta Global, you will play a pivotal role in our mission to deliver exceptional customer service. Our Global Support team is dedicated to providing outstanding support for every client interaction.Role Overview:In this role, you will engage with clients through various channels including inbound calls, emails, and messages. You will be tasked with addressing client inquiries and performing basic troubleshooting on our platform issues. The ideal candidate will assess the nature of client requests, prioritize them effectively, and strive to resolve cases efficiently, all while aiming to exceed client expectations.Key Responsibilities:Deliver high-quality service and support across multiple platforms, providing expert advice in a professional manner.Prioritize and manage support cases efficiently within our ticketing system based on urgency and impact.Monitor and follow up on cases to ensure timely resolutions and client satisfaction.Understand customer needs thoroughly to address issues with empathy and professionalism.Adhere to team processes and best practices regarding case management.Stay updated on product knowledge through continuous learning of technological advancements.Communicate status updates and issues clearly and promptly to customers.Effectively escalate issues to Technical Support Engineers while maintaining documentation standards.

InvoiceCloud is a fintech company recognized for its commitment to responsible innovation and improving digital payment experiences. The company has received multiple industry awards, including honors from USA TODAY, the Boston Globe, SaaS Awards, Stevie, and the Business Intelligence Group. Its work centers on reducing digital exclusion and advancing AI-driven solutions for essential services. Role overview The Payer Support Manager leads payer support operations at InvoiceCloud's Hyderabad office. This role manages teams that assist payers through phone and ticket channels, ensuring high-quality customer experiences while meeting service, quality, and productivity standards. What you will do Oversee daily operations for payer support, including both phone and ticket-based assistance Lead, coach, and develop support staff, including frontline leaders and specialists Handle escalations and coordinate workforce activities Identify and drive process improvements within support operations Work closely with teams in Operations, Product, Engineering, Training, and Quality Use data to inform decisions and maintain operational excellence Ensure team performance aligns with overall business objectives Requirements Proven experience building and mentoring high-performing teams Ability to lead in a support environment where priorities can shift Comfort analyzing data to guide operational decisions Strong communication and collaboration skills across departments Background in support operations, preferably in a fast-moving environment Location This position is based in Hyderabad, India.

About InvoiceCloud:InvoiceCloud is an innovative leader in the fintech sector, recognized with 20 prestigious awards in 2025, including accolades from USA TODAY and Boston Globe for Top Workplaces, as well as multiple wins at the SaaS Awards for Best Solution in Finance and FinTech. Our national customer service excellence has also been acknowledged by Stevie and the Business Intelligence Group. Our mission is centered around reducing digital exclusion and simplifying essential service payments, all while showcasing leadership in AI maturity and responsible innovation. Join us in our award-winning, purpose-driven environment where top talent flourishes. For more information, visit InvoiceCloud.com.Job Summary:As a Payer Support Specialist, you will play a crucial role in addressing support needs from end users/payers for our clients (billers). This position leverages your enthusiasm for tech-driven business solutions to deliver an exceptional experience for our customers. We are looking for entry-level, customer-oriented individuals who are eager to grow alongside our organization. This role provides an opportunity to delve into the Bill Presentment and Payment (EBPP) domain within the SaaS industry. Recent graduates are highly encouraged to apply.Responsibilities:Handle inbound calls and respond to inquiries from payers.Maintain a comprehensive understanding of the InvoiceCloud platform to effectively address issues and provide solutions to payers via phone or email.Be knowledgeable about all InvoiceCloud products to document or escalate issues to billers as necessary.Utilize the PSN’s Agent Connect Portal to facilitate payments.Document or escalate issues to the Manager when required.Work Arrangement & Shift DetailsWork From Office (WFO): This role is stationed at our Hyderabad office.Shift Timing: US Eastern Time business hours, which translates to evening to night hours in IST.Candidates must be comfortable with regular night shifts.Transportation: InvoiceCloud offers two-way transportation for employees working night shifts.