Level 1 Support Representative

OUR MISSIONAt Redwood, we empower our customers with seamless automation for their critical business processes. ABOUT USRedwood Software stands at the forefront of full stack automation solutions for business processes that are mission-critical. Our innovative SaaS-based composable automation platform is specifically designed for ERP, highlighting the transformative capabilities of automation. Our exceptional solutions enable you to orchestrate, manage, and monitor workflows across any application, service, or server—whether in the cloud or on-premises—with confidence and control. Our global team of automation experts and customer success engineers deliver solutions and world-class support that allow you the freedom to imagine and shape your future. With Redwood Software, transcend the mundane and focus on broader horizons. CORE VALUESOne Team. One RedwoodMake Your Own WeatherObsess over Customer SuccessWork the ProblemBe CuriousOwn the OutcomeRespect Each Other YOUR IMPACTThe Level 1 Support Representative is an entry-level technical support role responsible for delivering exceptional technical assistance to Redwood customers. This position serves as the initial point of contact for customer inquiries, conducting preliminary troubleshooting, and resolving routine to moderately complex issues. As the face of customer support, you will ensure a superior support experience through effective communication, precise documentation, adherence to service level agreements (SLAs), and strong diagnostic capabilities. You will follow established processes and collaborate with internal teams to escalate cases as necessary. This role emphasizes the development of product knowledge and enhancement of troubleshooting skills, fostering growing autonomy in managing customer cases.Manage incoming customer tickets with a degree of autonomy, ensuring timely responses, clear communication, and accurate updates.Conduct initial troubleshooting and gather essential information to diagnose issues.Escalate cases appropriately following established timelines and guidelines when additional expertise is required.Document all interactions and findings accurately and clearly.Engage in customer calls to clarify issues or assist with basic troubleshooting.

Join Weekday-1 as the Director of GCC Sales, where you will lead sales strategies and initiatives for our Global Capability Centers (GCC). This pivotal role requires a visionary leader who can effectively drive growth and foster relationships with key stakeholders across various sectors. You will be responsible for developing and executing sales plans that align with our organizational goals while mentoring and guiding a dynamic sales team.

Role Overview weekday-1 is looking for a Product Manager / Owner in Hyderabad. This role guides the direction of products from early ideas through launch and ongoing improvement. The position shapes product vision, sets strategy, and builds the roadmap. What You Will Do Define and communicate the product vision and strategy Develop and maintain the product roadmap Work closely with cross-functional teams to deliver strong user experiences Drive product development through all stages, from initial concept to launch and beyond Use insights and feedback to inform decisions and refine the product Location This position is based in Hyderabad, Telangana, India.

Role Overview Weekday-1 is hiring a Product Manager / Owner in Hyderabad, Telangana. This position supports one of Weekday's clients and focuses on leading product development for key initiatives such as StratPilot and Grow Beyond Borders. What You Will Do Shape product vision and define roadmaps for critical projects Work closely with customers worldwide, Western partners, and internal teams across sales, marketing, and engineering Drive execution of product strategies from ideation through delivery Balance brainstorming, customer presentations, and agile sprint planning Stay current with trends in AI and technology that impact product development Who We’re Looking For Experience building and scaling products in a startup environment Comfort moving between big-picture thinking and hands-on execution Strong product intuition backed by practical delivery skills Ability to collaborate with global stakeholders and cross-functional teams Compensation Salary range: ₹100,000 - ₹2,000,000 (INR 1-20 LPA)

Weekday-1 is hiring a Senior Data Engineer for a client in Hyderabad, Telangana. This position offers a salary range of Rs 2,000,000 to Rs 3,000,000 (INR 20–30 LPA). This role focuses on designing and building large-scale data systems. The ideal candidate brings at least 4 years of experience in data engineering and a strong interest in developing solutions that support data-driven decisions. What you will do Build and maintain data pipelines and architectures for large datasets. Work with teams across the business to support and improve data-driven processes. Apply advanced analytics to uncover insights from complex data sources. Requirements Minimum 4 years of experience in data engineering roles. Experience designing and implementing scalable data systems. Compensation Salary: Rs 2,000,000 – Rs 3,000,000 per year (INR 20–30 LPA)

Join our culinary team as an Assistant Chef / Commi 1, where you will leverage your expertise in a la carte cooking, meat temperatures, and presentation techniques to deliver dishes that meet our high standards and menu specifications.Utilize your culinary skills to prepare and present dishes consistently, ensuring each item meets our quality standards.Efficiently prepare all orders as they come in from the service team, ensuring prompt cooking and delivery.Maintain peak quality of food as it leaves the kitchen.Prepare essential components for meal service, including sauces, soups, and various daily menu items.Employ standard food preparation techniques for consistent results.Familiarize yourself with our menus, recipes, and presentation styles.Store food properly, ensuring all items are labeled and rotated according to SOP, maintaining appropriate temperatures for perishables.Assist in preparing food for other kitchen departments and prepare items for the next shift as directed by the Supervisor.Keep your work area, including all countertops and equipment, clean and sanitary, in compliance with health regulations.Take charge of team responsibilities in the absence of the Supervisor, delegating tasks and ensuring quality performance.Arrive on time and in uniform for your scheduled shifts, adhering to company policies.Comply with all safety and security protocols, reporting any incidents to management and completing required training.Perform other duties as assigned.

As a Level 1 Analyst specializing in Onboarding KYX at Tide, you will play a crucial role in ensuring the seamless integration of new clients into our platform. Your analytical skills will be put to the test as you assess onboarding processes, identify improvements, and enhance user experiences.

Join Weekday-1 as a Business Operational Analyst and play a crucial role in optimizing our business processes. You will analyze data, identify inefficiencies, and recommend solutions to enhance operational performance. Your insights will directly impact our strategic decisions and drive our success.

As a dedicated Parent Relations Manager at weekday-1, you will play a crucial role in fostering meaningful connections between our institution and the parents of our students. This position requires a compassionate and proactive individual who can address the needs of parents, facilitate communication, and enhance the overall experience for families. You will be responsible for organizing events, managing feedback, and ensuring that parents feel valued and heard within our community.

We are seeking a dynamic and results-oriented Product & Customer Success Analyst to join our team at weekday-1 in Hyderabad. This role is pivotal in understanding customer needs, analyzing product performance, and ensuring our clients achieve success with our offerings. You will work closely with cross-functional teams to enhance product features and improve customer satisfaction.

As a Strategic Program Manager at weekday-1, you will play a pivotal role in leading and coordinating strategic initiatives that drive organizational success. You will collaborate with cross-functional teams, optimize processes, and ensure the execution of key projects aligns with our company’s vision and goals. This position requires a strategic mindset, exceptional leadership skills, and a passion for delivering results.

Role Overview weekday-1 is hiring a Business Analyst & Project Manager in Hyderabad, Telangana, India. This role blends hands-on data analysis with project coordination. The work supports core business operations and shapes how projects move from planning to completion. What You Will Do Gather and analyze business data to inform decisions Manage project timelines and track progress Coordinate across teams to keep projects on schedule Support the achievement of company goals through effective project delivery Impact Results in this role influence daily operations and contribute to strategic objectives at weekday-1.

Join our dynamic team as a Cloud Support Engineer - Database, where you will play a vital role in ensuring our customers have a seamless experience with our cloud-based database services. As a Cloud Support Engineer, you will leverage your technical expertise to troubleshoot and resolve issues, provide guidance on best practices, and enhance our customers' understanding of our cloud solutions.

We are seeking a highly organized and proactive Executive Assistant to support our Co-Founder & CEO. This role is crucial in ensuring smooth operations and enhancing the productivity of our leadership team. The ideal candidate will possess exceptional communication skills, the ability to manage multiple tasks efficiently, and a keen attention to detail.In this position, you will be responsible for managing the CEO's calendar, coordinating meetings, and handling correspondence. Your role will also include preparing reports, organizing travel arrangements, and assisting in various projects as needed.

OUR MISSION At Redwood, we empower our customers through advanced automation solutions designed for their mission-critical business processes. ABOUT US Redwood Software stands at the forefront of full-stack automation, providing innovative solutions for essential business processes. Our cutting-edge SaaS-based composable automation platform, specifically tailored for ERP systems, showcases our belief in the transformative potential of automation. We enable you to seamlessly orchestrate, manage, and monitor your workflows across various applications, services, and servers, whether in the cloud or on-premises, with confidence and precision. Our global team of automation experts and customer success engineers is dedicated to delivering unmatched solutions and support, giving you the freedom to envision and shape your future. With Redwood Software, you can elevate your focus from minutiae to the bigger picture. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess Over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Support Trainee is an entry-level role within our Customer Support organization. In this position, you will engage in a comprehensive training program aimed at building a solid foundation in Redwood’s products, support processes, and essential technical concepts necessary for success in a customer-facing technical position. This role is designed for you to learn, practice, and gradually apply your troubleshooting and ticket-handling skills under the guidance of experienced supervisors, with the ultimate aim of transitioning to a Level 1 Support Representative as opportunities arise. Complete all modules of the Support Trainee Program, encompassing Redwood product knowledge, support workflows, and troubleshooting methodologies. Develop a fundamental understanding of relevant technologies, including databases, operating systems, networking, APIs, and security basics. Pass all required knowledge checks, tests, or practical assessments successfully. Participate in training sessions, shadow experienced team members, and review actual support cases. Observe senior agents and Team Leads to learn ticket management, customer communication, and troubleshooting techniques. Further responsibilities will be communicated upon joining.

Join our dynamic team at weekday-1 as a Strategic Program Manager. In this pivotal role, you will spearhead strategic initiatives and oversee program execution to align with our business objectives. You will collaborate with cross-functional teams to develop and implement innovative solutions that drive operational efficiency and enhance our market position.

Join our innovative team at weekday-1 as an iOS Developer. In this role, you will be responsible for designing and building advanced applications for the iOS platform, ensuring high performance and responsiveness. You will collaborate with cross-functional teams to define, design, and ship new features, as well as maintain code quality and organization.

Weekday-1 is seeking a Technical Pre-Sales Consultant based in Hyderabad, Telangana. This role centers on supporting technical sales efforts for web application solutions, working closely with clients and internal teams to ensure product capabilities are clearly demonstrated and tailored to client requirements. Role overview The Technical Pre-Sales Consultant will collaborate with sales, product, and engineering teams to support the sales process. The position involves hands-on work with web application technologies and direct interaction with clients to deliver strong technical presentations and proof-of-concept solutions. What you will do Technical Product Engagement: Work with DOM structures, UI elements, and selectors in web applications. Support testing and refinement of detection logic, and collaborate with product and engineering teams to improve system performance. Demo Content Development: Build and maintain demo environments, create reusable demo assets, and develop custom demo scenarios to showcase product features. POC & Evaluation Support: Assist with deploying solutions for proof-of-concept and evaluation phases, ensuring technical readiness and acting as a liaison between stakeholders. Demo Execution: Participate in live product demonstrations, adapting demo flows to address specific client needs. Collaboration This position involves frequent teamwork with sales, product, and engineering colleagues. The consultant will play a key role in translating technical details into clear demonstrations and solutions for prospective clients.

Role overview weekday-1 is hiring an IB Early Years Coordinator for its Hyderabad, Telangana campus. This leadership role guides the Early Years Programme for children ages 3 to 6, shaping how the school approaches early childhood education. The coordinator ensures the curriculum and teaching practices meet international standards and supports a school culture grounded in strong educational values. Building partnerships with parents and the broader community is also a key part of this position. Main responsibilities Direct the Early Years Programme, ensuring alignment with IB philosophy and established educational practices. Promote high teaching quality and support student growth in early years classrooms. Encourage a positive school culture consistent with the institution’s mission and goals. Oversee curriculum planning, implementation, and continuous improvement for early childhood education. Collaborate with senior leadership on resource planning, budgeting, and facilities management. Ensure compliance with IB requirements as well as national and local standards. Build strong relationships with parents, community partners, and educational organizations. Assess teaching effectiveness and monitor student progress to ensure program success. Mentor and support teaching staff, fostering instructional quality and professional development. Lead ongoing improvement initiatives to enrich the learning experience for young children.

Join Wise as an Engineering Lead and play a pivotal role in guiding our engineering teams to deliver top-tier solutions. You will be responsible for overseeing the development process, ensuring high standards of quality, and mentoring junior engineers. Your leadership will help foster an innovative environment where creativity and collaboration thrive.