Payer Support Specialist

About InvoiceCloud:InvoiceCloud is an innovative leader in the fintech sector, recognized with 20 prestigious awards in 2025, including accolades from USA TODAY and Boston Globe for Top Workplaces, as well as multiple wins at the SaaS Awards for Best Solution in Finance and FinTech. Our national customer service excellence has also been acknowledged by Stevie and the Business Intelligence Group. Our mission is centered around reducing digital exclusion and simplifying essential service payments, all while showcasing leadership in AI maturity and responsible innovation. Join us in our award-winning, purpose-driven environment where top talent flourishes. For more information, visit InvoiceCloud.com.Job Summary:As a Payer Support Specialist, you will play a crucial role in addressing support needs from end users/payers for our clients (billers). This position leverages your enthusiasm for tech-driven business solutions to deliver an exceptional experience for our customers. We are looking for entry-level, customer-oriented individuals who are eager to grow alongside our organization. This role provides an opportunity to delve into the Bill Presentment and Payment (EBPP) domain within the SaaS industry. Recent graduates are highly encouraged to apply.Responsibilities:Handle inbound calls and respond to inquiries from payers.Maintain a comprehensive understanding of the InvoiceCloud platform to effectively address issues and provide solutions to payers via phone or email.Be knowledgeable about all InvoiceCloud products to document or escalate issues to billers as necessary.Utilize the PSN’s Agent Connect Portal to facilitate payments.Document or escalate issues to the Manager when required.Work Arrangement & Shift DetailsWork From Office (WFO): This role is stationed at our Hyderabad office.Shift Timing: US Eastern Time business hours, which translates to evening to night hours in IST.Candidates must be comfortable with regular night shifts.Transportation: InvoiceCloud offers two-way transportation for employees working night shifts.

InvoiceCloud is a fintech company recognized for its commitment to responsible innovation and improving digital payment experiences. The company has received multiple industry awards, including honors from USA TODAY, the Boston Globe, SaaS Awards, Stevie, and the Business Intelligence Group. Its work centers on reducing digital exclusion and advancing AI-driven solutions for essential services. Role overview The Payer Support Manager leads payer support operations at InvoiceCloud's Hyderabad office. This role manages teams that assist payers through phone and ticket channels, ensuring high-quality customer experiences while meeting service, quality, and productivity standards. What you will do Oversee daily operations for payer support, including both phone and ticket-based assistance Lead, coach, and develop support staff, including frontline leaders and specialists Handle escalations and coordinate workforce activities Identify and drive process improvements within support operations Work closely with teams in Operations, Product, Engineering, Training, and Quality Use data to inform decisions and maintain operational excellence Ensure team performance aligns with overall business objectives Requirements Proven experience building and mentoring high-performing teams Ability to lead in a support environment where priorities can shift Comfort analyzing data to guide operational decisions Strong communication and collaboration skills across departments Background in support operations, preferably in a fast-moving environment Location This position is based in Hyderabad, India.

Role Overview Wise is hiring a Customer Support Specialist for the Hyderabad office. This role serves as the first point of contact for customers, helping them use Wise services and find solutions to their questions. What You Will Do Respond to customer inquiries across multiple channels Guide customers through Wise's products and services Resolve issues efficiently to ensure a positive experience Apply analytical thinking and a customer-first mindset to every interaction What Matters Here Clear, prompt communication Attention to detail when handling customer requests Commitment to building customer satisfaction and loyalty

As a Technical Support Specialist at Zeta Global, you will play a pivotal role in our mission to deliver exceptional customer service. Our Global Support team is dedicated to providing outstanding support for every client interaction.Role Overview:In this role, you will engage with clients through various channels including inbound calls, emails, and messages. You will be tasked with addressing client inquiries and performing basic troubleshooting on our platform issues. The ideal candidate will assess the nature of client requests, prioritize them effectively, and strive to resolve cases efficiently, all while aiming to exceed client expectations.Key Responsibilities:Deliver high-quality service and support across multiple platforms, providing expert advice in a professional manner.Prioritize and manage support cases efficiently within our ticketing system based on urgency and impact.Monitor and follow up on cases to ensure timely resolutions and client satisfaction.Understand customer needs thoroughly to address issues with empathy and professionalism.Adhere to team processes and best practices regarding case management.Stay updated on product knowledge through continuous learning of technological advancements.Communicate status updates and issues clearly and promptly to customers.Effectively escalate issues to Technical Support Engineers while maintaining documentation standards.

Role overview Zenoti is looking for a Senior Product Support Specialist based in Hyderabad, Telangana. This role focuses on helping clients get the most from Zenoti’s software solutions. The position centers on resolving complex product issues, answering questions, and ensuring a positive customer experience. What you will do Troubleshoot technical problems reported by customers Offer clear, tailored solutions to resolve client issues Guide clients in effective use of the Zenoti platform Share insights and feedback to help improve Zenoti’s products What sets this role apart This position gives direct influence on customer satisfaction and product quality. As a senior member of the support team, your technical expertise and communication skills will help shape both client experience and product development at Zenoti.

Join Zenoti as a Senior Product Support Specialist and play a vital role in enhancing customer experience by resolving product issues and providing top-notch support. You will be responsible for addressing complex queries, troubleshooting product challenges, and collaborating with cross-functional teams to improve our offerings. Ideal candidates will exhibit a passion for customer service and a commitment to continuous improvement.

Join our dynamic team as an Oracle L2 Support Specialist, where you will play a crucial role in providing high-level technical support and solutions for our Oracle systems. You will be responsible for troubleshooting complex issues, optimizing system performance, and ensuring seamless integration of the Oracle applications. If you have a passion for technology and a commitment to excellence, we invite you to apply!

Role overview The Senior Product Support Specialist role at Zenoti centers on assisting customers in Hyderabad with complex technical challenges related to Zenoti’s software. This position emphasizes troubleshooting and problem-solving to ensure customers can use the platform effectively. Daily work involves guiding users through issues and helping them achieve the best possible outcomes with the product. What you will do Diagnose and resolve advanced technical issues for Zenoti customers Provide clear, step-by-step solutions in response to support requests Work to ensure a smooth and positive experience for users Support customer satisfaction and encourage long-term loyalty

About Zenoti Zenoti provides a cloud-based software platform built for the beauty and wellness industry. The system helps businesses manage daily operations from a mobile device, covering online appointment bookings, point-of-sale, CRM, staff management, inventory, and marketing tools. Clients use Zenoti to streamline workflows, cut costs, and build customer loyalty. More than 30,000 salons, spas, medspas, and fitness studios in over 50 countries rely on Zenoti. Well-known brands such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY trust the platform to run their businesses. Zenoti has reached a unicorn valuation of over $1 billion, was named a Next Tech Titan by GeekWire, and received an $80 million investment from TPG. Deloitte’s 2020 Technology Fast 500™ ranked Zenoti as the 316th fastest-growing company in North America. Zenoti is also Great Place to Work Certified™ for 2021-2022. Learn more at zenoti.com.

About Zenoti Zenoti provides a cloud-based software platform built for the beauty and wellness industry. The system covers online appointment booking, POS, CRM, employee and inventory management, and integrated marketing. Businesses use Zenoti to streamline daily operations, control costs, and build customer loyalty. More than 30,000 clients in over 50 countries trust Zenoti, including brands such as European Wax Center, Hand & Stone, and CorePower Yoga. The company recently surpassed a $1 billion valuation, earned recognition as a Next Tech Titan by GeekWire, and secured an $80 million investment from TPG. Zenoti is also certified as a Great Place to Work for 2021-2022. Learn more at zenoti.com. Location Hyderabad, Telangana, India

Join UWorld, a premier provider of online test preparation resources for college entrance, undergraduate, graduate, and professional licensing examinations across the United States. Since our inception in 2003, we have empowered over 2 million students to excel in their high-stakes assessments.We are currently on the lookout for a dedicated Technical Support - Customer Care Specialist who will act as the primary liaison for our users. Our clientele comprises students and professionals preparing for crucial entrance and board examinations, and they seek experts who can communicate effectively and respond swiftly to their technical, billing/account, and product usability inquiries. Our specialists engage with users primarily through email and phone, focusing on achieving first contact resolution. The ideal candidate should thrive in a collaborative team environment, adapt to dynamic conditions, and possess a commitment to continuous improvement, striving for excellence in service delivery.

About Zenoti Zenoti delivers cloud-based software designed for the beauty and wellness sector. The platform helps businesses manage daily operations through a mobile solution that covers online appointment booking, point of sale, CRM, staff management, inventory, and marketing tools. With Zenoti, clients can streamline processes, cut costs, and improve customer loyalty and revenue. The technology supports reliability and scalability for organizations of any size. More than 30,000 salons, spas, medspas, and fitness studios in over 50 countries use Zenoti. Customers include brands such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY. Zenoti has reached a valuation over $1 billion, earning unicorn status. Recent milestones include being named a Next Tech Titan by GeekWire, receiving an $80 million investment from TPG, and ranking 316th on Deloitte’s 2020 Technology Fast 500™ for North America. Zenoti is also Great Place to Work Certified™ for 2021-2022. Learn more at zenoti.com.

Join Cyara, the global frontrunner in AI-driven customer experience assurance, dedicated to eliminating poor customer experiences. As the sole unified platform facilitating continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers numerous top-tier brands worldwide to enhance over 350 million customer journeys annually. With businesses swiftly integrating adaptive AI systems that learn and make autonomous real-time decisions, Cyara offers the vital assurance that transitions pilots into production-ready rollouts—testing AI agents with AI agents to uncover what scripts may miss. From comprehensive journey visibility to AI governance, trust validation, and compliance, Cyara ensures that every interaction is seamless and every AI engagement effectively addresses customer needs while providing an enjoyable experience. Our mission is to help organizations deliver secure, frictionless, and high-quality customer experiences at scale. Interested in learning more? Visit: www.cyara.com

ABOUT TIDEAt Tide, we empower small and medium enterprises (SMEs) by streamlining their business operations. We provide not just business accounts and banking services, but also a robust suite of administrative solutions, including invoicing and accounting tools.With over 1.8 million members across the UK, India, Germany, and France, Tide is revolutionizing the small business banking landscape.Utilizing cutting-edge technology, our solutions are tailored for SMEs, ensuring quick onboarding, low fees, and innovative features. Our mission is to help SMEs save time and money so they can return to their passions.Tide facts:Available for SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growthMore than $300 million raised in fundingOver 2,500 employees globally - champions of diversity!Offices located in Central London, with a member support and technology center in Sofia, Bulgaria, and technology hubs in Serbia, Romania, Lithuania, and Hyderabad, along with offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE TEAMAs an AML & PA Investigations Analyst, you will be at the forefront of our efforts against financial crime. Within our Ongoing Monitoring team, you will be instrumental in identifying and preventing issues related to AML, fraud, tax evasion, and other financial crimes.ABOUT THE ROLEWe are seeking a motivated AML & PA Specialist with a solid grasp of Anti Money Laundering and Financial Crime prevention strategies. You will play a crucial role in ensuring Tide's compliance with all financial crime prevention measures.As an AML & PA Specialist Support, you will serve as a subject matter expert in AML, Anti-Bribery/Corruption, and tax evasion investigations, focusing on risk-based decision-making. You should be adept at detecting and investigating financial crime typologies such as money muling, smurfing, fraud scams, human trafficking, terrorist financing, tax evasion, and bribery and corruption.You will collaborate with a high-performing AML & PA team and report to a Manager, potentially engaging in broader Financial Crime projects across various teams, including KYC.

Join our team as a Service Specialist where you will play a crucial role in providing exceptional customer service and technical support. You will be responsible for handling customer inquiries, troubleshooting issues, and ensuring the highest level of satisfaction. This is an exciting opportunity to develop your skills and advance your career in a dynamic environment.

ABOUT TIDEAt Tide, we empower small and medium enterprises (SMEs) to save both time and money in managing their businesses. We offer not only business accounts and essential banking services but also a robust suite of interconnected administrative solutions ranging from invoicing to accounting.Tide is revolutionizing the small business banking landscape with over 1.8 million members worldwide, including the UK, India, Germany, and France.Leveraging advanced technology, our solutions are meticulously crafted with SMEs in mind. With swift onboarding, minimal fees, and innovative features, we focus on making data-driven decisions to fulfill our mission: helping SMEs reclaim their time and resources so they can focus on their passions.Tide Facts:Available to SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, and expanding rapidlyRaised over $300 million in fundingMore than 2,500 diverse Tideans globallyOffices in Central London and member support and technology centers in Sofia, Bulgaria, with additional technology centers in Serbia, Romania, Lithuania, and Hyderabad, as well as offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.Who We Are:At Tide, our mission is to save businesses time and money. As the leading provider of business accounts for UK SMEs and one of the fastest-growing FinTech companies in the UK, our member-driven financial platform is reshaping the business banking sector. We not only provide business accounts and banking services but also a comprehensive range of highly integrated administrative tools for businesses.We are looking for passionate individuals to join us on our exciting scaling journey and to contribute to something remarkable. Our ideal candidate will drive innovation and help build a top-tier platform that supports our members. You should feel comfortable in ambiguous environments and adeptly navigate the evolving FinTech landscape. Imagine influencing the way millions of Tide members discover and interact with business banking platforms on a global scale.What We Are Looking For:As a Customer Support Specialist (Paid Plans) at Tide, your primary responsibility will be to deliver exceptional service to our members with paid accounts. You will manage, maintain, and cultivate these relationships with the aim of generating revenue for Tide while adding value for our SMEs. We aspire to be the most beloved business banking app for SMEs.

Opportunity Overview: Join our dynamic IT team at CohereHealth as an Information Systems Specialist II, where you will play a crucial role in maintaining and supporting the infrastructure and services within our corporate environment. You will be responsible for managing and documenting information across various systems, software, and applications used throughout the organization. Additionally, you will handle internal support requests, ensuring timely responses or escalations to Systems Administrators when necessary. Key Responsibilities: Deliver exceptional service to staff by adhering to established standards, procedures, and guidelines. Handle service requests with a strong customer service focus. Monitor, address, and escalate service issues promptly. Follow best practices for ticketing procedures. Enhance existing documentation and create new documentation for systems and services. Participate in training to stay updated on current and emerging technologies. Assist with inventory management and asset tracking. Support Systems Administrators in daily activities and projects. Collaborate with Project Managers to provide technical expertise and assistance. Facilitate the onboarding process for new employees. Work collaboratively across departments to resolve IT issues and enhance system functionality. Partner with the IT team in migrating from Microsoft to Google Suite. Communicate complex technical solutions effectively to all levels of management. Streamline and document workflows for user onboarding and offboarding procedures.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as an Oracle PL/SQL Production Support Specialist. In this role, you will be responsible for maintaining and supporting our production databases, ensuring optimal performance and availability. You will collaborate with cross-functional teams to troubleshoot issues, implement enhancements, and optimize SQL queries.

Experian seeks a Customer Support Specialist II to join the Non-Voice Process team in Hyderabad. This position centers on assisting customers through written communication channels, such as chat and email, rather than phone calls. The main objective is to resolve customer inquiries efficiently and ensure each interaction leaves a positive impression. Key responsibilities Respond to customer questions and requests via chat, email, or other non-voice platforms Provide clear and accurate information to help customers address their concerns Maintain a professional and supportive tone throughout every exchange Aim for customer satisfaction with each interaction Location This role is based in Hyderabad.

Global Support Manager Role Overview:As the Global Support Manager, you will take charge of leading our technical Tier 1 and Tier 2 support teams, steering the strategic direction of customer support initiatives, and ensuring the provision of outstanding service to our clients. This pivotal role emphasizes the operational and strategic facets of the support department, managing escalations, and nurturing robust relationships with customers to uphold the organization's esteemed reputation for superior support services.You will play a crucial role in enhancing team capabilities, streamlining support processes, and aligning support services with broader business goals to boost customer satisfaction and loyalty. Collaborating with the Global Support Leadership team, you will engage in various projects, programs, and cross-functional initiatives as assigned.Role Expectations:Lead a support team, ensuring exceptional service delivery across multiple channels while managing team performance against key service metrics.Equip support team members with the necessary tools and knowledge to provide world-class support services.Collaborate closely with Product Management and Site Reliability Engineering on onboarding new capabilities/products into support.Inspire, develop, coach, and lead team members in alignment with established goals.Manage team operations and schedule effectively.Prepare, monitor, and report on defined performance metrics.Assess team and individual performance through data analysis, case reviews, and monitoring of customer interactions.Lead by example in delivering exceptional service, mentoring the team, and fostering a culture of excellence.