Principal Genesys Cloud CX Developer

At TTEC Digital, we empower organizations to enhance employee satisfaction, fostering a culture where exceptional customer experiences begin with a dedicated workforce. Our mission is to cultivate an environment where employees can flourish.Position OverviewTTEC Digital is on the lookout for a seasoned and passionate Principal Developer with expertise in Genesys Cloud CX (formerly PureCloud) and other related Contact Center technologies.This role involves being a pivotal member of our Development team, engaging in all stages of the project lifecycle: Design, Build, Deploy, and Support. Your responsibilities will include developing web and Windows services, APIs, and applications that seamlessly integrate with CRM systems, databases, and third-party platforms.Key Responsibilities• Transform business and technical requirements into scalable application solutions.• Partner with Project Managers and clients to clarify and refine application requirements.• Architect and develop integrations between Genesys Cloud and backend CRM/database systems.• Develop and maintain core PureCloud handlers and integrations.• Execute unit, functional, and integration testing for quality assurance.• Deploy and implement applications in client environments.• Sustain and support existing applications, troubleshoot issues, and implement enhancements.• Monitor system errors and participate in on-call rotations.• Address TAC/Engineering escalations as necessary.• Update customer environments based on configuration changes.• Ensure timely project delivery within scope and budget.• Provide technical mentoring to CCaaS developers and QA analysts.• Engage in technical interviews and contribute to hiring recommendations.• Accurately forecast utilization and consulting revenue.• Lead ongoing technical training and skill development initiatives.• Exhibit professionalism while representing the organization to clients and vendors.Technical Skills• Extensive experience in Genesys Cloud CX (PureCloud) development.• Familiarity with Genesys Engage / Cloud / Multi-Cloud platforms.• In-depth understanding of the Contact Center domain and CCaaS architectures.• Expertise in application architecture and system integration.• Strong troubleshooting and escalation management skills.• Experience in integrating CRM systems, databases, and third-party APIs.• Knowledge of hardware/software troubleshooting.

As a Genesys Cloud Architect, you will play a pivotal role in collaborating with clients to transform their design requirements into effective application solutions. You will ensure alignment with industry standards and best practices while delivering high-quality outcomes. Your responsibilities will include: Engaging with project managers and clients to thoroughly identify and define application requirements. Guaranteeing that applications adhere to client expectations and project manager standards. Conducting comprehensive testing of applications to verify functionality, reliability, and overall performance. Overseeing the deployment and implementation of applications to client environments. Providing ongoing maintenance and support for existing applications, addressing issues, and assessing enhancement needs. Demonstrating a strong commitment to client satisfaction, resulting in further opportunities and relationships. Managing tasks effectively within budgetary constraints and timelines while maintaining open communication regarding any changes in scope or budget. Exhibiting professionalism and leadership while representing the company to clients and vendors. Developing and maintaining Core PureCloud handlers. Monitoring system performance and responding to errors, including participation in on-call rotations. Resolving outstanding issues promptly and updating clients on system configuration changes as necessary. Leading a team of CCaaS developers and quality analysts, providing essential technical mentoring. Demonstrating strong multitasking capabilities. Participating in candidate interviews and providing hiring recommendations. Accurately forecasting utilization and consulting revenue. Establishing and executing ongoing personnel training and growth plans. Possessing a solid understanding of system hardware and software to identify and remedy problems effectively. Addressing TAC and engineering escalations as directed by leadership.

At TTEC Digital, we empower our clients to cultivate an environment where employees feel appreciated and supported, as we believe that an exceptional customer experience begins with a satisfied workforce. Our vision is to create a workplace where employees are encouraged to excel.Position OverviewWe are seeking passionate Genesys Cloud consultants to enhance our Genesys Contact Center products and tailor-made Cloud solutions. This role involves overseeing, configuring, installing, and designing Genesys Cloud solutions. Implementations may include new deployments, feature enhancements, or developing new integrations and workflows. The Principal Implementation Consultant will also serve as a mentor within the project team and may act as a point of escalation for delivery personnel, providing support remotely or on-site. A key aspect of this role is to mentor team members throughout the delivery process.Key Responsibilities· Exhibit professionalism and strong leadership while representing the company to clients and vendors.· Establish best practices for the discovery and implementation of Genesys Cloud features, ensuring proper documentation is maintained for team consumption during Genesys Cloud projects.· Work collaboratively with the sales team to scope and quote professional services effectively.· Develop tools and methods to enhance team efficiency and streamline the implementation process.· Provide mentorship and guidance to team members seeking to enhance their skills and expertise in Genesys Cloud.· Serve as the Technical Lead on Genesys Cloud implementation projects, offering oversight and mentorship to ensure adherence to TTEC best practices.

Join Nagarro as an Associate Principal Engineer specializing in cloud technologies. In this vital role, you will lead innovative engineering solutions that enhance our cloud infrastructure and drive our digital transformation initiatives. Collaborate with cross-functional teams to design, develop, and deploy cloud-based applications while ensuring scalability, security, and performance.

At TTEC Digital, we empower our clients to create a workplace where employees feel appreciated and fully supported. We believe that delivering an extraordinary customer experience begins with prioritizing employee satisfaction. Our goal is to cultivate an environment where every team member can flourish.Position OverviewTTEC Digital is on the lookout for a passionate Quality Analyst to enhance our testing initiatives for Genesys Contact Center solutions and bespoke cloud applications.As a pivotal member of the Project Services team, the Quality Analyst will implement structured testing methodologies, manage defect lifecycles, and guarantee exceptional quality outcomes for client deployments during both System Integration Testing (SIT) and User Acceptance Testing (UAT) phases.Core Responsibilities• Develop and execute test scripts to pinpoint quality discrepancies across various projects. • Collaborate with project team members throughout all stages of System Integration Testing (SIT). • Conduct functional testing during SIT before transitioning to UAT. • Oversee and document defects using internal QA tools, ensuring alignment with project requirements. • Analyze and troubleshoot defects, distinguishing between genuine issues and potential enhancements. • Work in conjunction with client teams, Project Managers, Application Consultants, Solutions Architects, Developers, and QA teams to ensure prompt defect resolution. • Review defects reported by project or client teams and convert them into actionable items. • Track active defect tickets, validate fixes through retesting, and ensure ticket closure during the SIT phase. • Comprehend application functionalities and ongoing development efforts. • Assess scope, priorities, and timelines for assigned tasks. • Provide accurate testing estimates and influence project timelines effectively. • Collaborate with development and engineering teams to swiftly address complex issues. • Supply ongoing metrics regarding testing (defect tracking, completeness, cycle efficiency). • Advocate for standardized testing practices across diverse teams. • Ensure the quality and thoroughness of all testing artifacts and documentation. • Continuously enhance testing methodologies and remain abreast of industry advancements.

About CrunchyrollFounded by passionate fans, Crunchyroll is dedicated to bringing the art and culture of anime to a vibrant community. We cater to over 100 million anime and manga enthusiasts in more than 200 countries and territories, allowing them to connect with the stories and characters they love. Our offerings include online streaming, theatrical releases, games, merchandise, and events, all powered by the anime content we hold dear.Join our innovative team and help us shape the future of anime!About the Role:We are seeking a Principal Software Engineer to spearhead the development, architecture, and continuous evolution of our essential digital media supply chain systems that drive our global streaming platform.In this role, you will collaborate closely with the Principal Solutions Architect for Digital Supply Chain and various teams including Digital Supply Chain Operations, Production Technology, Business Transformation, and Engineering to define and execute the next generation of scalable, automated workflows across video, audio, subtitles, artwork, and metadata.This position is highly technical and hands-on, merging in-depth media pipeline engineering expertise with cloud-native architecture, modern software development practices, and a strong commitment to innovation and modernization within the supply chain ecosystem.What You’ll Do:Responsibilities:Design and implement scalable, automated digital media supply chain services encompassing ingestion, transformation, quality control, and deliveryArchitect cloud-native microservices and event-driven workflows to facilitate high-volume processing of video, audio, subtitles, artwork, and metadata assetsPartner with the Principal Solutions Architect to translate architectural vision into high-quality, production-ready engineering solutionsCollaborate with engineering and product leads to clarify technical requirements, set roadmap priorities, and devise implementation strategiesEnhance observability, monitoring, logging, and operational automation throughout the media pipelineDrive innovation initiatives through prototyping and explore new workflow optimizations and next-generation supply chain capabilitiesMentor engineering staff, engage in design reviews, and elevate engineering quality organization-wide

At TTEC Digital, we empower organizations by prioritizing employee satisfaction to enhance customer experiences. Our mission is to cultivate an environment where employees can flourish and contribute to exceptional service delivery.Role OverviewWe are looking for an experienced Principal Architect specializing in Azure to act as a strategic advisor for our enterprise clients. This pivotal role merges architectural design, client consulting, and project oversight, ensuring the delivery of scalable, secure, and high-performance Azure solutions. The successful candidate will engage with executive stakeholders, shape solution strategies, and ensure the effective implementation of complex transformation initiatives.Key Responsibilities Client Engagement· Collaborate with Sales and Delivery teams to define solution strategies, create technical roadmaps, and contribute to client proposals.· Build trust as a technical advisor at the executive level.· Facilitate discussions around architectural decisions, trade-offs, and design implications.· Convert intricate technical ideas into business-friendly outcomes.· Communicate solutions in a compelling, business-oriented manner to various stakeholders.· Offer constructive challenges and assert professional insights when necessary.Architecture & Project Delivery· Spearhead workshops for technical requirement gathering, solution design, and scoping for medium to large-scale projects.· Architect and set standards for complex Azure solutions.· Break down requirements into actionable tasks while providing precise effort estimates.· Proactively identify risks and collaborate with Project Managers and leadership on mitigation strategies.· Oversee technical execution and guide consultants to eliminate delivery obstacles.· Maintain a consistent history of successful project deliveries.

Join SanDisk, a global leader in flash storage solutions, as a Principal Engineer in ASIC Development Engineering. In this role, you will lead cutting-edge projects in Static Timing Analysis (STA), contributing to innovative design strategies and ensuring product excellence. Collaborate with cross-functional teams to optimize performance and reliability, pushing the boundaries of technology.

Join Our Team as a Python Developer on GCPJob OverviewWe are on the lookout for a skilled and enthusiastic Python Developer to become a vital part of our innovative team. In this pivotal position, you will be responsible for crafting, developing, and deploying scalable applications on the Google Cloud Platform. This is an exciting opportunity to engage in transformative projects that will drive our product and service innovation forward. You will also play a key role in mentoring fellow engineers and collaborating with clients to identify their needs and deliver effective solutions.Key Responsibilities:- Design, develop, and sustain robust applications utilizing Python. - Create and utilize RESTful APIs through FastAPI. - Deploy and manage applications on Google Cloud Platform (GCP).- Collaborate with cross-disciplinary teams, including product managers, designers, and other engineers. - Write clean, well-documented, and testable code. - Participate in code reviews to uphold the quality of code and adherence to best practices. - Troubleshoot and resolve issues in both development and production environments. - Create clear and effective documentation. - Stay informed about the latest industry trends and technologies. - Support junior team members in their growth.

Role overview ttecdigital seeks a Principal Consultant / Principal Architect to join the Microsoft Alliance team in Hyderabad. This senior position focuses on shaping client outcomes through expertise in Microsoft technologies, strategic project leadership, and solution design. What you will do Design solutions that support client objectives and business requirements Work closely with cross-functional teams to guide project delivery Provide thought leadership on Microsoft platforms and stay informed about industry trends Mentor junior colleagues and contribute to their technical development Who succeeds in this role Professionals with substantial experience in Microsoft technologies Consultants who thrive on collaboration and complex problem-solving Leaders who balance hands-on technical work with mentoring and strategic guidance

Role overview Experian seeks a Principal Engineer to join its Hyderabad technology team. This senior role involves guiding projects from initial concept through final delivery, shaping the system architecture, and helping junior engineers grow in their careers. Key responsibilities Lead major engineering initiatives and oversee their execution Mentor junior engineers and support their development Collaborate with other teams to ensure technology aligns with business goals Contribute to system architecture design and ongoing improvements Ensure the delivery of reliable, high-quality software products Location This position is based in Hyderabad.

Role Overview Sutherland is looking for a Senior Cloud Engineer in Hyderabad to design, build, and manage cloud infrastructure. This role works closely with teams across the company to ensure cloud environments stay scalable, secure, and cost-efficient. What You Will Do Design and implement cloud infrastructure solutions Manage and optimize cloud systems for performance and cost Collaborate with technical and business teams to support company goals Maintain a strong focus on security and scalability in all cloud operations

Role Overview CyberArk Software Ltd. is hiring a Principal Software Engineer for its R&D team in Hyderabad. This role focuses on designing and building advanced software systems that support identity security solutions. The position involves close collaboration with colleagues from different functions to deliver reliable, high-quality products. What You Will Do Design and implement new software systems for CyberArk’s product suite Work with cross-functional teams to ensure products meet customer needs Promote technical excellence and help set engineering standards Contribute to a collaborative and supportive team culture Impact This position shapes the direction of CyberArk’s software offerings and plays a key part in maintaining the company’s reputation for technical quality and innovation.

Join Sutherland as a Multi-Cloud Practice Lead at our Hyderabad location. This is an exceptional opportunity for a dynamic leader who is passionate about innovation in cloud technology. In this role, you will spearhead the development and execution of our multi-cloud strategy, working closely with cross-functional teams to deliver cutting-edge solutions that meet our clients' evolving needs.As the Multi-Cloud Practice Lead, your responsibilities will include overseeing cloud architecture design, managing cloud deployments, and ensuring the integration of services across various cloud platforms. You will also mentor and guide a team of cloud professionals, driving best practices and fostering a culture of excellence.

Join DigitalOcean as a Cloud Operations Manager and lead our dedicated team in optimizing cloud solutions for our global client base. In this role, you will oversee the operational efficiency of our cloud infrastructure, ensuring high availability and performance. You will work closely with cross-functional teams to implement best practices and drive innovation in our cloud services.As a CloudOps Manager, you will be responsible for:Managing cloud infrastructure and operations while ensuring compliance with security protocols.Leading incident response efforts and collaborating with engineering teams to address issues promptly.Developing and implementing operational metrics and KPIs to enhance service delivery.Coaching and mentoring team members to foster a high-performance culture.Driving continuous improvement initiatives to optimize cloud costs and performance.

Join our dynamic team at Nagarro as a Staff Engineer, Cloud. In this critical role, you will leverage your expertise in cloud technologies to design, develop, and implement innovative solutions that drive our projects forward. You will collaborate with cross-functional teams to ensure the highest quality of deliverables while actively contributing to our engineering culture.

ttecdigital is looking for a Principal Consultant with strong experience in Microsoft technologies. This role involves leading strategic client projects and acting as a trusted advisor on technical direction and business transformation. Main responsibilities Advise clients with expert recommendations on Microsoft solutions Lead cross-functional teams to deliver technology projects that drive business change Work closely with stakeholders to enhance operational efficiency through Microsoft platforms Location The position is based in Hyderabad.

Strategic Leadership & VisionExecutive Consulting: Serve as a trusted technical advisor to various teams, customer executives, and technical leaders, adeptly translating intricate technical roadmaps into tangible business value and comprehensive risk assessments.Enterprise Cloud Strategy: Develop a long-term, organization-wide strategy for cloud adoption, migration, and modernization, with a keen emphasis on Google Cloud Platform (GCP) services while ensuring strategic interoperability with additional cloud platforms, particularly AWS.Architecture Governance: Implement and uphold global cloud governance frameworks, architectural standards, reference models, and reusable deployment patterns, ensuring optimal security and operational efficiency across all cloud environments.DevOps & Cost Strategy: Foster advanced DevOps practices and accountability models. Lead initiatives for cloud cost optimization, negotiate significant enterprise cloud contracts, and establish technical guardrails to maximize return on investment across a multi-cloud architecture.

Accellor, with its headquarters in Silicon Valley and offices in London, Hyderabad, and Singapore, is a distinguished Microsoft Gold Partner and a premier Salesforce Partner. We leverage cutting-edge Cloud technology to enhance customer engagement and drive business effectiveness for our clients. Our expertise spans across various industries including Financial Services, Retail, High Tech, Healthcare, and more, facilitating comprehensive implementation of Salesforce.com solutions and robust third-party applications.Our Hyderabad team, which forms the backbone of our operations, delivers top-tier cloud solutions to clients across the US, UK, and APAC regions. We pride ourselves on fostering a culture of curiosity, continuous learning, and resilience. We empower our employees to explore their interests and grow, while promoting an environment of collaboration, autonomy, and accountability. Our team members are passionate and motivated, dedicated to creating exemplary solutions without losing sight of the broader vision.

At TTEC Digital, we empower our clients to cultivate an environment where employees feel appreciated and fully supported, recognizing that an exceptional customer experience begins with a satisfied workforce. Our mission is to create a workplace where employees can flourish.Position OverviewAs a Principal Consultant, you will take the lead in architecting, designing, and implementing solutions on the ServiceNow platform. You will guide a team of ServiceNow consultants, delivering cutting-edge solutions tailored to our clients’ needs. Collaboration is key, as you will work closely with onsite delivery teams, including project managers, onshore members, and at times, sales representatives and clients. Furthermore, you will spearhead the innovation and growth of our ServiceNow practice by identifying new opportunities, enhancing capabilities, and ensuring stakeholder satisfaction. Key Responsibilities1. Architect and design innovative ServiceNow platform solutions while leading a team of consultants.2. Commit to in-person engagement in Hyderabad, adhering to office presence policies.3. Assume technical delivery ownership for project work executed from India: a. Collaborate with onshore or client teams to understand work scope and detail. b. Estimate and plan project deliverables for the India team. c. Review and ensure the quality of delivered work. d. Code and test project solutions as needed. e. Participate in meetings and training sessions as required.