Principal Implementation Consultant - Genesys Cloud

At TTEC Digital, we empower our clients to cultivate an environment where employees feel appreciated and supported, as we believe that an exceptional customer experience begins with a satisfied workforce. Our vision is to create a workplace where employees are encouraged to excel.Position OverviewWe are seeking passionate Genesys Cloud consultants to enhance…

As a Genesys Cloud Architect, you will play a pivotal role in collaborating with clients to transform their design requirements into effective application solutions. You will ensure alignment with industry standards and best practices while delivering high-quality outcomes. Your responsibilities will include: Engaging with project managers and clients to thoroughly identify and define application requirements. Guaranteeing that applications adhere to client expectations and project manager standards. Conducting comprehensive testing of applications to verify functionality, reliability, and overall performance. Overseeing the deployment and implementation of applications to client environments. Providing ongoing maintenance and support for existing applications, addressing issues, and assessing enhancement needs. Demonstrating a strong commitment to client satisfaction, resulting in further opportunities and relationships. Managing tasks effectively within budgetary constraints and timelines while maintaining open communication regarding any changes in scope or budget. Exhibiting professionalism and leadership while representing the company to clients and vendors. Developing and maintaining Core PureCloud handlers. Monitoring system performance and responding to errors, including participation in on-call rotations. Resolving outstanding issues promptly and updating clients on system configuration changes as necessary. Leading a team of CCaaS developers and quality analysts, providing essential technical mentoring. Demonstrating strong multitasking capabilities. Participating in candidate interviews and providing hiring recommendations. Accurately forecasting utilization and consulting revenue. Establishing and executing ongoing personnel training and growth plans. Possessing a solid understanding of system hardware and software to identify and remedy problems effectively. Addressing TAC and engineering escalations as directed by leadership.

At TTEC Digital, we empower organizations to enhance employee satisfaction, fostering a culture where exceptional customer experiences begin with a dedicated workforce. Our mission is to cultivate an environment where employees can flourish.Position OverviewTTEC Digital is on the lookout for a seasoned and passionate Principal Developer with expertise in Genesys Cloud CX (formerly PureCloud) and other related Contact Center technologies.This role involves being a pivotal member of our Development team, engaging in all stages of the project lifecycle: Design, Build, Deploy, and Support. Your responsibilities will include developing web and Windows services, APIs, and applications that seamlessly integrate with CRM systems, databases, and third-party platforms.Key Responsibilities• Transform business and technical requirements into scalable application solutions.• Partner with Project Managers and clients to clarify and refine application requirements.• Architect and develop integrations between Genesys Cloud and backend CRM/database systems.• Develop and maintain core PureCloud handlers and integrations.• Execute unit, functional, and integration testing for quality assurance.• Deploy and implement applications in client environments.• Sustain and support existing applications, troubleshoot issues, and implement enhancements.• Monitor system errors and participate in on-call rotations.• Address TAC/Engineering escalations as necessary.• Update customer environments based on configuration changes.• Ensure timely project delivery within scope and budget.• Provide technical mentoring to CCaaS developers and QA analysts.• Engage in technical interviews and contribute to hiring recommendations.• Accurately forecast utilization and consulting revenue.• Lead ongoing technical training and skill development initiatives.• Exhibit professionalism while representing the organization to clients and vendors.Technical Skills• Extensive experience in Genesys Cloud CX (PureCloud) development.• Familiarity with Genesys Engage / Cloud / Multi-Cloud platforms.• In-depth understanding of the Contact Center domain and CCaaS architectures.• Expertise in application architecture and system integration.• Strong troubleshooting and escalation management skills.• Experience in integrating CRM systems, databases, and third-party APIs.• Knowledge of hardware/software troubleshooting.

Join Nagarro as an Associate Principal Engineer specializing in cloud technologies. In this vital role, you will lead innovative engineering solutions that enhance our cloud infrastructure and drive our digital transformation initiatives. Collaborate with cross-functional teams to design, develop, and deploy cloud-based applications while ensuring scalability, security, and performance.

ttecdigital is looking for a Principal Consultant with strong experience in Microsoft technologies. This role involves leading strategic client projects and acting as a trusted advisor on technical direction and business transformation. Main responsibilities Advise clients with expert recommendations on Microsoft solutions Lead cross-functional teams to deliver technology projects that drive business change Work closely with stakeholders to enhance operational efficiency through Microsoft platforms Location The position is based in Hyderabad.

Role overview ttecdigital seeks a Principal Consultant / Principal Architect to join the Microsoft Alliance team in Hyderabad. This senior position focuses on shaping client outcomes through expertise in Microsoft technologies, strategic project leadership, and solution design. What you will do Design solutions that support client objectives and business requirements Work closely with cross-functional teams to guide project delivery Provide thought leadership on Microsoft platforms and stay informed about industry trends Mentor junior colleagues and contribute to their technical development Who succeeds in this role Professionals with substantial experience in Microsoft technologies Consultants who thrive on collaboration and complex problem-solving Leaders who balance hands-on technical work with mentoring and strategic guidance

At TTEC Digital, we empower our clients to cultivate an environment where employees feel appreciated and fully supported, recognizing that an exceptional customer experience begins with a satisfied workforce. Our mission is to create a workplace where employees can flourish.Position OverviewAs a Principal Consultant, you will take the lead in architecting, designing, and implementing solutions on the ServiceNow platform. You will guide a team of ServiceNow consultants, delivering cutting-edge solutions tailored to our clients’ needs. Collaboration is key, as you will work closely with onsite delivery teams, including project managers, onshore members, and at times, sales representatives and clients. Furthermore, you will spearhead the innovation and growth of our ServiceNow practice by identifying new opportunities, enhancing capabilities, and ensuring stakeholder satisfaction. Key Responsibilities1. Architect and design innovative ServiceNow platform solutions while leading a team of consultants.2. Commit to in-person engagement in Hyderabad, adhering to office presence policies.3. Assume technical delivery ownership for project work executed from India: a. Collaborate with onshore or client teams to understand work scope and detail. b. Estimate and plan project deliverables for the India team. c. Review and ensure the quality of delivered work. d. Code and test project solutions as needed. e. Participate in meetings and training sessions as required.

Join our dynamic team at Nagarro as an Associate Principal Consultant in Support Pre-sales. In this pivotal role, you will leverage your expertise to engage with clients and demonstrate the value of our innovative solutions. You will collaborate closely with sales teams to develop tailored strategies that meet client needs, ensuring a seamless and effective sales process.

At TTEC Digital, we empower our clients to create a workplace where employees feel appreciated and fully supported. We believe that delivering an extraordinary customer experience begins with prioritizing employee satisfaction. Our goal is to cultivate an environment where every team member can flourish.Position OverviewTTEC Digital is on the lookout for a passionate Quality Analyst to enhance our testing initiatives for Genesys Contact Center solutions and bespoke cloud applications.As a pivotal member of the Project Services team, the Quality Analyst will implement structured testing methodologies, manage defect lifecycles, and guarantee exceptional quality outcomes for client deployments during both System Integration Testing (SIT) and User Acceptance Testing (UAT) phases.Core Responsibilities• Develop and execute test scripts to pinpoint quality discrepancies across various projects. • Collaborate with project team members throughout all stages of System Integration Testing (SIT). • Conduct functional testing during SIT before transitioning to UAT. • Oversee and document defects using internal QA tools, ensuring alignment with project requirements. • Analyze and troubleshoot defects, distinguishing between genuine issues and potential enhancements. • Work in conjunction with client teams, Project Managers, Application Consultants, Solutions Architects, Developers, and QA teams to ensure prompt defect resolution. • Review defects reported by project or client teams and convert them into actionable items. • Track active defect tickets, validate fixes through retesting, and ensure ticket closure during the SIT phase. • Comprehend application functionalities and ongoing development efforts. • Assess scope, priorities, and timelines for assigned tasks. • Provide accurate testing estimates and influence project timelines effectively. • Collaborate with development and engineering teams to swiftly address complex issues. • Supply ongoing metrics regarding testing (defect tracking, completeness, cycle efficiency). • Advocate for standardized testing practices across diverse teams. • Ensure the quality and thoroughness of all testing artifacts and documentation. • Continuously enhance testing methodologies and remain abreast of industry advancements.

Role Overview neuraflash is hiring a Salesforce Consultant focused on Revenue Cloud. This remote position is open to candidates based in Delhi/NCR, Hyderabad, Bangalore, Pune, or Jaipur. What You Will Do Analyze business requirements for clients using Salesforce Revenue Cloud Design and plan Salesforce implementations tailored to customer needs Guide customers through the adoption and use of Revenue Cloud features Work Environment Collaborate with a skilled team on client projects. This role offers exposure to new challenges and supports professional growth while delivering strong results for clients.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as an SAP BASIS Implementation Specialist. In this role, you will be pivotal in implementing and managing SAP BASIS solutions, ensuring optimal performance and reliability of SAP environments. Your expertise will contribute to the successful execution of projects and enhance client satisfaction.

At Beghou Consulting, we leverage over 30 years of expertise in assisting life sciences organizations in optimizing their commercialization strategies through insightful analytics and cutting-edge technology. Our services encompass the development of go-to-market strategies, establishment of robust data analytics infrastructures, and the utilization of artificial intelligence to enhance customer insights and engagement, enabling life sciences companies to maximize their performance across portfolios. Our proprietary and third-party technology solutions empower organizations to forecast performance, design territories, manage customer data, and efficiently organize and report on medical and commercial data, among other capabilities. With our headquarters in Evanston, Illinois, we proudly operate through 10 global offices.Our mission is to unite analytical expertise with innovative technology to guide life sciences companies through the complexities of healthcare and enhance patient outcomes.Beghou Consulting India Pvt. Ltd. is on the lookout for talented Senior Cloud Engineers, adept in both AWS and Azure, to enhance our expanding Technology team. We seek technically proficient and adaptable professionals capable of implementing secure, automated, and economical cloud infrastructures that support mission-critical applications in the life sciences sector. You will collaborate closely with global teams to deliver solutions that adhere to our stringent standards of reliability, performance, and compliance.

At TTEC Digital, we empower organizations by prioritizing employee satisfaction to enhance customer experiences. Our mission is to cultivate an environment where employees can flourish and contribute to exceptional service delivery.Role OverviewWe are looking for an experienced Principal Architect specializing in Azure to act as a strategic advisor for our enterprise clients. This pivotal role merges architectural design, client consulting, and project oversight, ensuring the delivery of scalable, secure, and high-performance Azure solutions. The successful candidate will engage with executive stakeholders, shape solution strategies, and ensure the effective implementation of complex transformation initiatives.Key Responsibilities Client Engagement· Collaborate with Sales and Delivery teams to define solution strategies, create technical roadmaps, and contribute to client proposals.· Build trust as a technical advisor at the executive level.· Facilitate discussions around architectural decisions, trade-offs, and design implications.· Convert intricate technical ideas into business-friendly outcomes.· Communicate solutions in a compelling, business-oriented manner to various stakeholders.· Offer constructive challenges and assert professional insights when necessary.Architecture & Project Delivery· Spearhead workshops for technical requirement gathering, solution design, and scoping for medium to large-scale projects.· Architect and set standards for complex Azure solutions.· Break down requirements into actionable tasks while providing precise effort estimates.· Proactively identify risks and collaborate with Project Managers and leadership on mitigation strategies.· Oversee technical execution and guide consultants to eliminate delivery obstacles.· Maintain a consistent history of successful project deliveries.

About CrunchyrollFounded by passionate fans, Crunchyroll is dedicated to bringing the art and culture of anime to a vibrant community. We cater to over 100 million anime and manga enthusiasts in more than 200 countries and territories, allowing them to connect with the stories and characters they love. Our offerings include online streaming, theatrical releases, games, merchandise, and events, all powered by the anime content we hold dear.Join our innovative team and help us shape the future of anime!About the Role:We are seeking a Principal Software Engineer to spearhead the development, architecture, and continuous evolution of our essential digital media supply chain systems that drive our global streaming platform.In this role, you will collaborate closely with the Principal Solutions Architect for Digital Supply Chain and various teams including Digital Supply Chain Operations, Production Technology, Business Transformation, and Engineering to define and execute the next generation of scalable, automated workflows across video, audio, subtitles, artwork, and metadata.This position is highly technical and hands-on, merging in-depth media pipeline engineering expertise with cloud-native architecture, modern software development practices, and a strong commitment to innovation and modernization within the supply chain ecosystem.What You’ll Do:Responsibilities:Design and implement scalable, automated digital media supply chain services encompassing ingestion, transformation, quality control, and deliveryArchitect cloud-native microservices and event-driven workflows to facilitate high-volume processing of video, audio, subtitles, artwork, and metadata assetsPartner with the Principal Solutions Architect to translate architectural vision into high-quality, production-ready engineering solutionsCollaborate with engineering and product leads to clarify technical requirements, set roadmap priorities, and devise implementation strategiesEnhance observability, monitoring, logging, and operational automation throughout the media pipelineDrive innovation initiatives through prototyping and explore new workflow optimizations and next-generation supply chain capabilitiesMentor engineering staff, engage in design reviews, and elevate engineering quality organization-wide

Role overview The Senior Azure Consultant at ttecdigital will work from Hyderabad, focusing on designing and implementing Azure cloud strategies for clients. The position centers on integrating Azure solutions with existing client systems and providing ongoing support to help optimize operations and boost performance. What you will do Create and execute Azure strategies that align with individual client needs Integrate Azure services with clients' current systems to ensure compatibility and efficiency Support and maintain Azure environments to enhance overall system performance Work closely with teams across different functions to deliver solutions tailored to specific business challenges Location This role is located in Hyderabad.

Join Our Innovative Team At Hitachi Digital Services, we envision a world filled with potential and strive to create impactful digital solutions that transform urban spaces and conserve natural resources. Our focus is on empowering individuals and communities, fostering innovation, and harnessing technology to drive sustainable change. We value diverse experiences and perspectives, understanding that they enrich our collaborative environment. Your unique contributions can help us navigate the complexities of today's challenges and achieve great things together. About the Team As pioneers in cloud technology and integrated solutions, our team is dedicated to enhancing our clients' digital core. We work collaboratively to facilitate secure data management and provide actionable insights that drive business growth. Your Role Possess HCM certification or substantial knowledge in HCM fundamentals. Expertise in configuring, migrating, debugging, and testing Workday HCM capabilities. Familiarity with HCM localization settings and their implications. Conduct impact analyses for requested changes effectively. Strong communication skills for seamless collaboration with data and integration teams. Minimum of 5 years of functional experience with Workday and at least 7 years in HR technology. Good understanding of the interaction between Workday HR modules and Core HR. Proficient in requirements gathering, fit-gap analysis, design, and test case creation within Workday. Excellent writing skills for generating clear and concise documentation.

ttecdigital is seeking a Senior AWS Consultant based in Hyderabad. This position centers on designing and building cloud solutions using AWS technologies. The role involves working closely with teams from different disciplines to improve cloud infrastructure and boost overall system efficiency. Role overview The Senior AWS Consultant will contribute technical leadership and hands-on skills to deliver advanced cloud architectures. Using AWS services, this role helps shape digital strategies for clients and ensures solutions align with their business goals. What you will do Design and implement cloud solutions on the AWS platform Collaborate with cross-functional teams to optimize architecture Enhance performance and reliability of cloud systems Guide clients in adopting AWS for digital transformation Requirements Extensive experience with AWS services and cloud architecture Strong ability to work with diverse technical teams Proven track record in delivering cloud-based solutions

Join Mattel, Inc. as a Software Engineer specializing in ERP Implementation. In this role, you will collaborate with cross-functional teams to design and implement enterprise resource planning solutions that enhance our operational efficiency and drive growth. Your contributions will directly impact our global presence and the effectiveness of our business processes.

Join IQEQ as an Accountant II in our Client Implementation team, where you will play a crucial role in delivering exceptional financial services to our clients. You will be responsible for managing financial transactions, preparing reports, and ensuring compliance with regulatory requirements. This position offers an excellent opportunity for growth in a dynamic environment.

Role overview Experian seeks a Principal Engineer to join its Hyderabad technology team. This senior role involves guiding projects from initial concept through final delivery, shaping the system architecture, and helping junior engineers grow in their careers. Key responsibilities Lead major engineering initiatives and oversee their execution Mentor junior engineers and support their development Collaborate with other teams to ensure technology aligns with business goals Contribute to system architecture design and ongoing improvements Ensure the delivery of reliable, high-quality software products Location This position is based in Hyderabad.