Product & Customer Success Analyst

We are seeking a dynamic and results-oriented Product & Customer Success Analyst to join our team at weekday-1 in Hyderabad. This role is pivotal in understanding customer needs, analyzing product performance, and ensuring our clients achieve success with our offerings. You will work closely with cross-functional teams to enhance product features and improve…

Join Zeta Global as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes through our innovative solutions. You will work closely with clients, understanding their needs and providing tailored support to enhance their experience. If you are passionate about customer success and have a knack for building strong relationships, we want to hear from you!

Join Cyara, the global frontrunner in AI-driven customer experience assurance, as we strive to eliminate poor customer experiences. Our unified platform excels in continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, empowering top-tier brands to enhance over 350 million customer journeys annually. In an era where enterprises are rapidly implementing intelligent AI systems capable of real-time autonomous decision-making, Cyara delivers the assurance layer that transforms pilots into production-ready deployments. Our approach involves testing AI agents with other AI agents to identify what traditional scripts may overlook. From comprehensive journey visibility to AI governance, validation of trust, and compliance, Cyara guarantees that every interaction is seamless and every AI engagement effectively addresses customer issues while delighting them. We enable businesses to provide secure, seamless, and high-quality customer experiences at scale.

Cyara stands at the forefront of AI-driven customer experience assurance, dedicated to eliminating poor customer interactions. As the sole integrated platform for ongoing testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara equips numerous leading global brands to enhance over 350 million customer journeys annually. With organizations swiftly implementing adaptive AI systems that learn and make autonomous decisions in real-time, Cyara delivers the critical assurance layer that transitions pilot projects into fully operational deployments—validating AI agents using AI agents to identify what traditional scripts may overlook. From comprehensive journey visibility to AI governance, trust validation, and compliance, Cyara guarantees that each interaction functions seamlessly, resolving customer issues while providing an exceptional experience. We empower businesses to deliver secure, seamless, and high-quality customer experiences on a large scale. Interested in learning more? Explore our website: www.cyara.com

Join Wise as a Lead Product Analyst in Operations, where you will play a pivotal role in enhancing our operational efficiency through data-driven insights. In this mid-senior level position, you will lead analytical initiatives, collaborate with cross-functional teams, and leverage your expertise to inform strategic decisions. Your analytical acumen will directly contribute to improving our products and services, ensuring we meet the needs of our customers.

About Zeta Zeta builds cloud-native banking platforms for financial issuers. The company focuses on scalability and compliance, helping banks modernize their technology and deliver secure digital banking experiences. Currently, Zeta supports more than 25 million cards in 7 countries. The team includes over 1,700 professionals, known as Zetanauts, working across India, the US, EMEA, and Asia. Backed by investors such as SoftBank Vision Fund and Mastercard, Zeta reached a $2 billion valuation in 2025. For more about the company, visit https://www.zeta.tech/in/. What Zeta Builds Tachyon: a cloud-native banking stack built for large-scale systems Role: Senior Associate - Customer Success (Hyderabad) This role supports Zeta’s mission to address real customer challenges, modernize legacy systems, and strengthen core banking fundamentals. The Senior Associate - Customer Success position is based in Hyderabad.

NetBrain Technologies, Inc. is known for its no-code network automation platform, helping IT operations teams manage and scale complex hybrid multi-cloud networks. The Hyderabad-based team supports over 2,500 large organizations worldwide, automating key processes such as diagnostic troubleshooting, outage prevention, and protected change management. Role overview The Customer Success Network Engineer (also called Digital Customer Success Manager) works at the intersection of networking expertise and customer engagement. This hybrid role focuses on helping clients achieve their goals with NetBrain's automation platform. Success in this position requires strong technical skills, a knack for building relationships, and the ability to guide customers through onboarding and ongoing use of the product. What you will do Advocate for NetBrain use cases with assigned customer accounts. Help customers realize the value of automation by demonstrating effective use cases. Work with Services, Support, and R&D teams to encourage adoption of automation solutions. Develop and execute customer success strategies tailored to each client. Leverage digital tools and resources, such as webinars and reusable content, to boost customer engagement. Use Customer Success platforms (like Gainsight) to scale outreach. Deliver low-touch and tech-touch engagement through digital platforms. Provide training and coaching to ensure smooth onboarding and continued platform usage. Partner with Sales to identify opportunities for expanding customer accounts. Requirements 4–6 years of experience in networking, customer success, or post-sales roles, with at least 2 years in customer-facing positions (such as Support Engineer, Post-Sale Engineer, Technical Project Manager, or Delivery Manager). Background in a NOC or complex enterprise network environment (including ISP, Cloud provider, MSP, or Systems Integrator settings). Strong grasp of network protocols and troubleshooting methods. Excellent communication and interpersonal skills. Ability to collaborate effectively within a team. Skilled in using customer success and relationship management tools.

Role overview As a Product Analyst at Cred in Hyderabad, the focus is on supporting product development by turning data and research into practical insights. This position plays a key part in shaping product direction and improving the customer experience. Collaboration with several teams is central to the role, ensuring that Cred’s products continue to meet user needs and stay relevant in the market. What you will do Analyze market trends and user data to identify actionable insights for the product team Study competitors to help inform product strategy and positioning Work with cross-functional teams to align new features with what customers want Support decisions that improve product performance and strengthen market fit Collaboration This role involves frequent interaction with product, engineering, and business teams. The goal is to keep Cred’s offerings competitive and valuable for users by sharing findings and aligning efforts across departments.

As the Customer Success Engineering Manager at Sonatype, you will lead a dynamic team dedicated to enhancing the customer experience through technical expertise and strategic guidance. Your role will involve overseeing the implementation of our products, ensuring customer satisfaction, and driving continuous improvement initiatives. You will collaborate with various departments to align customer needs with product development, fostering a culture of innovation and excellence. Join us in empowering our customers to achieve their software development goals efficiently.

Role Overview Invoice Cloud is looking for a Customer Success Manager specializing in Onboarding & Settlement for the Hyderabad, India office. This role centers on helping clients get started smoothly and supporting them as they manage their accounts. What You Will Do Guide customers through the onboarding process, from initial setup to full adoption. Support clients during their transition, aiming for a smooth and positive start with Invoice Cloud. Assist with settlement processes, helping clients understand and manage their accounts. Share strategic insights to improve both onboarding and settlement experiences.

Join Sonatype, the leader in software supply chain security, where we provide comprehensive solutions for managing the security of software development. Our end-to-end software supply chain security offerings include proactive protection against malicious open source components, enterprise-grade SBOM management, and the premier platform for open source dependency management. We empower organizations to develop secure, high-quality, and innovative software at scale.As pioneers of Nexus Repository and custodians of Maven Central, the largest repository of Java open-source software, we possess unmatched expertise in open source technology. Our mission is to foster innovation by building faster, safer software, utilizing AI and data intelligence to reduce risks, enhance efficiencies, and propel powerful software development.Over 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, trust Sonatype to optimize their software supply chains.At Sonatype, we are proud to partner with customers focused on enhancing the quality, security, and speed of their software development lifecycle. Our Customer Success team is driven by outcomes, technical credibility, and growth.As an Associate Customer Success Manager, you will engage with a diverse portfolio of customers through a structured engagement model, leveraging lifecycle strategies and data signals to prioritize outreach effectively. Your primary objectives will include accelerating time-to-value, enhancing adoption and measurable outcomes, boosting renewal confidence, and identifying growth opportunities in collaboration with the broader account team.This role emphasizes proactive, outcomes-focused guidance rather than reactive support. You will be expected to maintain disciplined execution and consistent leadership, knowing when to involve deeper subject matter expertise.A key expectation for this position is the reflexive use of GenAI tools. You will employ these tools as thought partners to elevate the quality, clarity, and strategic rigor of your analyses, planning, and communication, while validating outputs with sound judgment.

Join the innovative team at DigitalOcean, where you can make a significant impact in your career. Work alongside a vibrant community of talented professionals dedicated to creating the simplest scalable cloud solutions. If you embrace a growth mindset and thrive in a fast-paced environment, you’ll find a home here. We believe in winning together—learning, having fun, and making a real difference for the dreamers and builders around the globe.We are seeking a Customer Success Engineer II - Database who is enthusiastic about cloud infrastructure and database technologies, dedicated to providing outstanding customer experiences through high-touch, personalized support for our strategic accounts.In this role, you will be part of a dynamic team focused on empowering customers to successfully operate their workloads on our platform. You will closely collaborate with customers to troubleshoot issues, optimize database performance, and guide them on best practices for managed databases and cloud infrastructure.As a Customer Success Engineer II, you will develop a profound technical understanding of database systems and DigitalOcean products, enabling you to tackle increasingly complex customer scenarios. You will work cross-functionally with Product and Engineering teams to ensure exceptional customer outcomes. This position reports to the Manager of Customer Success Engineering.

Join twocircles as a Product Enablement Analyst, where you will play a crucial role in enhancing the performance and success of our products. You will collaborate with cross-functional teams to develop and implement strategies that empower our users and drive product adoption.Your responsibilities will include analyzing product data, creating training materials, and providing support to ensure our clients are fully equipped to utilize our offerings effectively. If you are passionate about product success and thrive in a dynamic environment, we want to hear from you!

Are you passionate about cloud technology and customer success? Join DigitalOcean as a Senior Customer Success Engineer I specializing in Kubernetes! In this role, you will work closely with our customers to ensure they achieve success with our cloud solutions, particularly Kubernetes. You will provide technical guidance, troubleshoot issues, and build strong relationships with our clients to help them maximize their use of our services.

AST SpaceMobile is pioneering the creation of the world's first and only global cellular broadband network in space, designed to seamlessly connect with standard, unmodified mobile devices. Our innovative solutions leverage an extensive portfolio of intellectual property and patents, catering to both commercial and government sectors. Our dedicated engineers and space scientists aim to bridge the connectivity gaps experienced by over five billion mobile subscribers, ultimately bringing broadband access to the billions still without connectivity.Position OverviewThe Partner Success Center (PSC) Agent plays a vital role in our customer-facing operations, overseeing incident intake, coordinating service monitoring, managing communications, and tracking service lifecycles across satellite-to-mobile services. As a key member of the Service Assurance organization, the PSC Agent serves as the primary liaison between customers and technical operations, ensuring clear communication and efficient incident resolution.This role is crucial during the launch phases, early-life support, and steady-state operations, promoting customer trust, ensuring adherence to service level agreements (SLAs), and maintaining comprehensive incident documentation for audits.The PSC Agent establishes the foundational customer support capacity within Service Assurance and is designed to expand in response to increasing service demands. This role significantly contributes to enhancing customer trust, improving incident management efficiency, and ensuring consistent service assurance across global satellite-to-mobile operations.

Join our dynamic team at Global Healthcare Exchange, Inc. as a Customer Support Analyst II, where you will play a crucial role in enhancing client satisfaction and ensuring seamless operations. You will be the first line of support for our customers, helping them navigate our platform and resolve their inquiries with expertise.In this position, you will leverage your analytical skills to identify trends, provide timely solutions, and contribute to the overall improvement of our support processes. Your ability to communicate effectively and empathize with clients will be key to your success in this role.

Role overview Global Healthcare Exchange, Inc. is looking for a Customer Experience Business Analyst based in Hyderabad, Telangana. The position centers on examining client feedback and applying data-driven insights to enhance customer satisfaction and refine service offerings. Key responsibilities Review and interpret customer feedback to spot patterns and highlight opportunities for improvement. Translate data into actionable insights that support decisions about the customer experience. Collaborate with teams throughout the company to ensure solutions align with client needs and expectations. Prepare and deliver strategic recommendations rooted in your analysis. Collaboration This role involves frequent interaction with cross-functional teams, working together to advance initiatives aimed at improving the customer experience.

At Beghou Consulting, we leverage over 30 years of expertise to assist life sciences companies in enhancing their commercialization strategies through insightful analytics and cutting-edge technology. Our comprehensive services range from developing effective go-to-market strategies to building robust data analytics infrastructures. We utilize artificial intelligence to enhance customer insights and engagement, thereby maximizing our clients' performance across their portfolios. With our headquarters in Evanston, Illinois, and 10 global offices, we deploy both proprietary and third-party technology solutions to help clients forecast performance, manage customer data, and organize essential medical and commercial data.Our mission is to unite analytical talent with innovative technology to navigate the complexities of healthcare and improve patient outcomes.The Senior Quality Analyst in Product Development is pivotal in guaranteeing the delivery of high-quality, secure, and reliable products. Collaborating closely with product managers, developers, and cross-functional teams, you will define quality standards, establish robust testing strategies, and validate product functionality across intricate, integrated modules. Your responsibilities will include designing and executing extensive functional, integration, and security tests while spearheading automation initiatives that enhance our CI/CD pipeline.This role demands a strong combination of hands-on testing expertise, a solid grasp of modern testing frameworks, and the capability to identify potential risks early in the development lifecycle. You will adopt a security-first approach, applying OWASP principles and API security best practices to ensure trustworthy product experiences. As a senior team member, you will also contribute to process improvements, mentor colleagues, and influence product quality through proactive collaboration and data-driven insights.

Role Overview Momentum Financial Services Group is looking for a Senior Data Analyst focused on Card Products. This remote position, based in Hyderabad, works within the Analytics team and reports to the Senior Manager of Analytics. The role centers on collaborating with business units to extract insights from data, supporting the growth and improvement of card products. Expect frequent interaction with product management, marketing, and external partners. Presenting clear, actionable findings and supporting business decisions are key parts of this job. What You Will Do Analyze varied datasets to deliver insights that support business needs. Spot and address inefficiencies in current data processes and reporting, always seeking improvements. Create and maintain reports and dashboards tailored to business objectives. Manage large datasets from multiple sources to produce detailed business metric reports. Communicate strategic recommendations based on thorough data analysis to senior management. Expand your knowledge of different business areas and how they use data. Lead regular discussions with stakeholders, offering insights beyond their initial requests and suggesting new data solutions. Deliver reliable and accurate data solutions independently, with minimal supervision. Education Bachelor’s degree or higher in a quantitative field such as Decision Science, Data Science, Mathematics, Statistics, Computer Science, Operations Research, Engineering, Finance, or Economics. Experience and Skills At least 3 years of experience in data reporting, analysis, and strategic development within financial services. Proficiency in SQL, R, Python, or similar analytics and data mining tools. Experience working with large datasets to create reports and provide actionable insights. Location This is a remote position based in Hyderabad.

Job Summary Join our Strategic Growth team as a Business Insights Analyst in Hyderabad, India (aligned with US Eastern hours). This pivotal role will provide data-driven insights, executive-level reporting, and performance analytics to enhance Product Operations and cross-functional collaboration, ultimately improving customer experiences and delivering measurable value. The primary focus will be on reporting and analytics (notably using Sigma), KPI development, and tracking operational performance. You will work closely with the Senior Manager of Strategic Growth to facilitate data-informed decision-making, identify risks and opportunities, and convert analytics into actionable strategies. Key ResponsibilitiesReporting & Analytics Data Management: Collect, cleanse, and validate data from ERP, CRM, and operational systems to ensure accuracy and reliability. Executive Reporting: Create and uphold dashboards and reports in Sigma, Salesforce, Kibana, and Excel to monitor business performance, spotlight risks, and support decision-making. Insights & Trends: Utilize descriptive and inferential statistical analysis to uncover performance drivers, customer trends, and areas for improvement. KPI Development: Define and track key operational and customer value metrics to assess progress against strategic goals. Customer Value Enablement Support Voice of the Customer: Convert operational data into insights that illustrate customer impact and assist in strategic prioritization. Cross-Functional Alignment: Deliver analytics and reporting that promote accountability and alignment across Customer Care and Managed Services.