Technical Support Leader

OUR MISSION At Redwood, we empower our customers with seamless automation for their mission-critical business processes. ABOUT US Redwood Software stands at the forefront of comprehensive automation solutions tailored for mission-critical business operations. Our pioneering SaaS-based composable automation platform is specifically designed for ERP, enabling users to harness the transformative potential of automation. With our unmatched solutions, you can orchestrate, manage, and monitor workflows across any application, service, or server—whether in the cloud or on-premises—with confidence and control. Our global team of automation experts and customer success engineers are dedicated to delivering solutions and world-class support, giving you the freedom and time to envision and shape your future. Step back from the minutiae and appreciate the broader view with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Technical Support Leader plays a critical role in guiding a team of Level 2 and Level 3 Support Engineers, providing daily leadership and technical direction. This position blends hands-on technical involvement with operational management and personnel leadership, ensuring adherence to SLA standards and effective resolution of complex customer issues. The Technical Leader fosters confidence in technical leadership and customer escalation management while promoting team performance, cross-departmental collaboration, and ongoing improvement initiatives. Operational Excellence Supervise daily ticket queues to guarantee SLA compliance. Track long-running or stalled tickets and implement corrective measures. Manage a designated number of tickets weekly to sustain technical expertise. Resolve high-priority or complex cases to ensure workflow continuity. Advanced Technical Issue Management Independently tackle complex issues utilizing established troubleshooting methodologies. Lead the resolution of escalated or high-impact cases requiring advanced expertise.

OUR MISSION At Redwood, we enable our clients to achieve seamless automation for their essential business operations. ABOUT US Redwood Software stands at the forefront of comprehensive automation solutions tailored for mission-critical business processes. Our innovative SaaS-based composable automation platform, specifically designed for ERP systems, highlights our belief in the transformative potential of automation. Our unmatched solutions empower you to orchestrate, manage, and monitor workflows across any application, service, or server—whether in the cloud or on-premises—with absolute confidence and control. Our global team of automation specialists and customer success engineers deliver solutions and exceptional support that allow you the freedom and time to envision and shape your future. Break free from the details and gain a broader perspective with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess Over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The L1 Support Team Leader plays a pivotal role as an experienced people manager, overseeing a team of L1 Support Representatives. This position is key in ensuring operational excellence, enhancing team performance, and refining processes. You will navigate complex leadership scenarios, contribute significantly to quality, training, and continuous improvement initiatives, and serve as a critical operational anchor for the L1 organization. You will regularly address intricate staffing, performance, customer escalation, and operational challenges with minimal guidance and will influence improvements beyond your immediate team while contributing meaningfully to support-wide initiatives. Lead, coach, and develop a comprehensive team of L1 Support Representatives, including performance management. Conduct structured one-on-ones, team meetings, and ongoing coaching to enhance overall team capabilities. Manage operational KPIs (SLA, CSAT, backlog, resolution speed, etc.) and formulate action plans to sustain or elevate performance. Independently handle complex escalations, customer-critical situations, and operational incidents. Perform thorough ticket audits and deliver structured, actionable feedback. Transform complex problems into simplified solutions for the team.

As a Technical Support Specialist at Zeta Global, you will play a pivotal role in our mission to deliver exceptional customer service. Our Global Support team is dedicated to providing outstanding support for every client interaction.Role Overview:In this role, you will engage with clients through various channels including inbound calls, emails, and messages. You will be tasked with addressing client inquiries and performing basic troubleshooting on our platform issues. The ideal candidate will assess the nature of client requests, prioritize them effectively, and strive to resolve cases efficiently, all while aiming to exceed client expectations.Key Responsibilities:Deliver high-quality service and support across multiple platforms, providing expert advice in a professional manner.Prioritize and manage support cases efficiently within our ticketing system based on urgency and impact.Monitor and follow up on cases to ensure timely resolutions and client satisfaction.Understand customer needs thoroughly to address issues with empathy and professionalism.Adhere to team processes and best practices regarding case management.Stay updated on product knowledge through continuous learning of technological advancements.Communicate status updates and issues clearly and promptly to customers.Effectively escalate issues to Technical Support Engineers while maintaining documentation standards.

OUR MISSION At Redwood, we empower our customers with cutting-edge lights-out automation for their critical business processes. ABOUT US Redwood Software leads the way in full-stack automation fabric solutions tailored for mission-critical business processes. As pioneers of the first SaaS-based composable automation platform designed specifically for ERP, we harness the transformative power of automation. Our innovative solutions allow you to orchestrate, manage, and monitor your workflows seamlessly across any application, service, or server—whether in the cloud or on-premises—with unmatched confidence and control. Our global team of automation specialists and customer success engineers deliver tailored solutions and exceptional support, enabling you to envision and shape your future. With Redwood Software, step back from the minutiae and gain a broader perspective. CORE VALUES One Team. One RedwoodMake Your Own WeatherObsess over Customer SuccessWork the ProblemBe CuriousOwn the OutcomeRespect Each Other YOUR IMPACT The Support Engineer for Redwood Products is a highly skilled technical support professional adept at independently resolving a diverse array of customer issues, including intricate and non-standard automation scenarios. This position demands deep technical expertise in Workload Automation products, sound judgment, and strong collaboration skills across teams. The Support Engineer will tackle complex troubleshooting tasks, provide support to peers, and actively engage in the ongoing enhancement of support processes and documentation. Independently manage and resolve complex customer cases from start to finish. Troubleshoot cross-domain challenges involving: Advanced job scheduling and dependency chains Multi-agent and hybrid execution environments API-driven automation and integrations SAP ERP job orchestration and dependencies Analyze logs, execution traces, and system behavior to pinpoint root causes. Identify and document product defects with clear reproduction steps and supporting evidence. Confidently communicate with customers in technically detailed discussions.

Join UWorld, a premier provider of online test preparation resources for college entrance, undergraduate, graduate, and professional licensing examinations across the United States. Since our inception in 2003, we have empowered over 2 million students to excel in their high-stakes assessments.We are currently on the lookout for a dedicated Technical Support - Customer Care Specialist who will act as the primary liaison for our users. Our clientele comprises students and professionals preparing for crucial entrance and board examinations, and they seek experts who can communicate effectively and respond swiftly to their technical, billing/account, and product usability inquiries. Our specialists engage with users primarily through email and phone, focusing on achieving first contact resolution. The ideal candidate should thrive in a collaborative team environment, adapt to dynamic conditions, and possess a commitment to continuous improvement, striving for excellence in service delivery.

We are seeking a dedicated Associate Staff Engineer to join our dynamic Technical Support team at Nagarro. In this role, you will be instrumental in providing outstanding technical assistance and resolving complex issues. You will collaborate with cross-functional teams to enhance our product offerings and ensure customer satisfaction.

Zenoti delivers an innovative, all-in-one, cloud-based software platform dedicated to the beauty and wellness industry. Our comprehensive solution empowers users to efficiently manage every facet of their business through a mobile-friendly interface, featuring online appointment scheduling, point-of-sale systems, customer relationship management, employee oversight, inventory control, integrated marketing tools, and more. Zenoti is committed to helping clients optimize operational efficiency, cut costs, and enhance customer loyalty and spending. Our platform is built for reliability and scalability, harnessing enterprise-class technology for businesses of all sizes.We serve over 30,000 salons, spas, medspas, and fitness studios across 50+ countries, including renowned global brands like European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.Our recent milestones include achieving a valuation exceeding $1 billion, being recognized as a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. Additionally, we are proud to have been certified as a Great Place to Work for 2021-2022, reflecting our dedication to empowering individuals to thrive and realize their potential. Discover more about Zenoti at: zenoti.com

Role overview Zenoti is looking for a Senior Product Support Specialist based in Hyderabad, Telangana. This role focuses on helping clients get the most from Zenoti’s software solutions. The position centers on resolving complex product issues, answering questions, and ensuring a positive customer experience. What you will do Troubleshoot technical problems reported by customers Offer clear, tailored solutions to resolve client issues Guide clients in effective use of the Zenoti platform Share insights and feedback to help improve Zenoti’s products What sets this role apart This position gives direct influence on customer satisfaction and product quality. As a senior member of the support team, your technical expertise and communication skills will help shape both client experience and product development at Zenoti.

Global Support Manager Role Overview:As the Global Support Manager, you will take charge of leading our technical Tier 1 and Tier 2 support teams, steering the strategic direction of customer support initiatives, and ensuring the provision of outstanding service to our clients. This pivotal role emphasizes the operational and strategic facets of the support department, managing escalations, and nurturing robust relationships with customers to uphold the organization's esteemed reputation for superior support services.You will play a crucial role in enhancing team capabilities, streamlining support processes, and aligning support services with broader business goals to boost customer satisfaction and loyalty. Collaborating with the Global Support Leadership team, you will engage in various projects, programs, and cross-functional initiatives as assigned.Role Expectations:Lead a support team, ensuring exceptional service delivery across multiple channels while managing team performance against key service metrics.Equip support team members with the necessary tools and knowledge to provide world-class support services.Collaborate closely with Product Management and Site Reliability Engineering on onboarding new capabilities/products into support.Inspire, develop, coach, and lead team members in alignment with established goals.Manage team operations and schedule effectively.Prepare, monitor, and report on defined performance metrics.Assess team and individual performance through data analysis, case reviews, and monitoring of customer interactions.Lead by example in delivering exceptional service, mentoring the team, and fostering a culture of excellence.

Join Zenoti as a Senior Product Support Specialist and play a vital role in enhancing customer experience by resolving product issues and providing top-notch support. You will be responsible for addressing complex queries, troubleshooting product challenges, and collaborating with cross-functional teams to improve our offerings. Ideal candidates will exhibit a passion for customer service and a commitment to continuous improvement.

Join our dynamic team as an Oracle L2 Support Specialist, where you will play a crucial role in providing high-level technical support and solutions for our Oracle systems. You will be responsible for troubleshooting complex issues, optimizing system performance, and ensuring seamless integration of the Oracle applications. If you have a passion for technology and a commitment to excellence, we invite you to apply!

Join thinkahead as a Senior Support Engineer specializing in Dynamics. In this pivotal role, you will leverage your expertise to provide top-notch technical support and solutions to our clients, ensuring their systems run smoothly and efficiently. Your ability to troubleshoot complex issues and deliver exceptional customer service will be crucial in maintaining our reputation for excellence.

We are seeking a skilled and dedicated Audiovisual Support Technician to join our dynamic team at Wise in Hyderabad. In this role, you will be responsible for providing technical support for audiovisual equipment and systems, ensuring seamless operation during events and meetings. Your expertise will be crucial in setting up, troubleshooting, and maintaining various audiovisual technologies.If you are passionate about technology, thrive in a fast-paced environment, and enjoy helping others succeed, this position is perfect for you! Join us in delivering exceptional audiovisual experiences.

OUR MISSIONAt Redwood, we empower our customers with seamless automation for their critical business processes. ABOUT USRedwood Software stands at the forefront of full stack automation solutions for business processes that are mission-critical. Our innovative SaaS-based composable automation platform is specifically designed for ERP, highlighting the transformative capabilities of automation. Our exceptional solutions enable you to orchestrate, manage, and monitor workflows across any application, service, or server—whether in the cloud or on-premises—with confidence and control. Our global team of automation experts and customer success engineers deliver solutions and world-class support that allow you the freedom to imagine and shape your future. With Redwood Software, transcend the mundane and focus on broader horizons. CORE VALUESOne Team. One RedwoodMake Your Own WeatherObsess over Customer SuccessWork the ProblemBe CuriousOwn the OutcomeRespect Each Other YOUR IMPACTThe Level 1 Support Representative is an entry-level technical support role responsible for delivering exceptional technical assistance to Redwood customers. This position serves as the initial point of contact for customer inquiries, conducting preliminary troubleshooting, and resolving routine to moderately complex issues. As the face of customer support, you will ensure a superior support experience through effective communication, precise documentation, adherence to service level agreements (SLAs), and strong diagnostic capabilities. You will follow established processes and collaborate with internal teams to escalate cases as necessary. This role emphasizes the development of product knowledge and enhancement of troubleshooting skills, fostering growing autonomy in managing customer cases.Manage incoming customer tickets with a degree of autonomy, ensuring timely responses, clear communication, and accurate updates.Conduct initial troubleshooting and gather essential information to diagnose issues.Escalate cases appropriately following established timelines and guidelines when additional expertise is required.Document all interactions and findings accurately and clearly.Engage in customer calls to clarify issues or assist with basic troubleshooting.

At TTEC Digital, we empower our clients by ensuring their employees feel valued and fully supported, as we believe that an exceptional customer experience begins with a satisfied workforce. Our vision is to create an environment where employees can excel and thrive.Position OverviewThe Tier II/III Unified Communications Support Engineer acts as the main point of contact for all customer support inquiries within our Unified Communications Practice. This role is crucial for delivering advanced technical support, diagnosing, and resolving issues related to UC technologies. Responsibilities include managing system outages, performing triage across hardware, software, and network layers, and ensuring the efficient resolution of incidents ranging from minor to complex. In addition, this position involves collaboration with internal teams, vendors, and customers, as well as participation in deployment and enhancement projects involving technologies such as Microsoft Teams and Session Border Controllers.Key ResponsibilitiesServe as the primary contact for customer support requests received via voice, email, web, or live calls.Deliver first-line support for system outages, emergencies, and critical issues.Conduct triage and troubleshooting of hardware, software, and network-related problems.Evaluate customer requirements and recommend suitable configurations.Oversee and manage videoconferencing and audiovisual systems.Monitor system performance and proactively address errors and alerts.Ensure timely resolution or escalation of issues while adhering to SLA compliance.Maintain accurate and comprehensive documentation within internal ticketing systems.Collaborate with internal teams, field engineers, vendors, and partners.Support integrations and provide basic application programming as necessary.Participate in Unified Communications projects, including Teams and SBC design, deployment, and upgrades.

Location: Waverock SEZ, GachibowliJob Summary:We are seeking a dynamic Operations Team Leader to oversee a team of 15 to 20 employees. The ideal candidate will possess strong leadership skills and a background in digital marketing and related fields.Primary Responsibilities:Familiarity with the publishing domain is preferred.Proven experience as a Team Leader in ITES/SEO/Digital Marketing/Content/BPO sectors is essential.Ability to independently manage a team of 10-15 individuals.Ensure the effective execution of workflows and processes.Delegate tasks to team members while ensuring timely completion of assignments.Maintain high performance standards among staff and conduct daily performance reviews.Create and present daily reports and dashboards to management.Encourage and motivate employees to enhance productivity and resolve any issues that arise.Support team members in improving performance, particularly those in the bottom quartile.Engage with team members on an individual basis to foster a collaborative environment.Monitor team performance to ensure targets are met and standards are upheld.Understand departmental standards and help maintain consistent quality.Ensure timely completion of assigned tasks.Oversee team operations, provide guidance, and delegate work based on individual skill sets.Desired Skills and Experience:Strong understanding of team management principles.A minimum of 1+ years of experience in a similar role; a graduate degree in MBA/PGDM is required.Excellent presentation and communication skills.

Team Leader - OperationsLocation: Waverock Building, HyderabadJob Position: Full-timeJoin Blueberry Digital Labs, a vibrant and innovative digital technology company, dedicated to crafting a unique presence in the bustling realm of the internet. Our team thrives on creativity and collaboration, fostering an environment free from hierarchical barriers. At Blueberry, we believe that every team member plays a crucial role in our collective success.Job Summary:We are in search of a dynamic Team Leader to supervise a group of 15-20 employees, ensuring operational excellence and team motivation.Primary Responsibilities:Delegate tasks effectively to ensure timely completion of projects.Maintain high-performance standards among team members.Prepare daily reports and dashboards for management review.Conduct performance evaluations and provide constructive feedback.Address and resolve team-related challenges promptly.Inspire and motivate team members to enhance productivity.Support the development of underperforming team members to elevate their contribution.

Join our dynamic team at Blueberry Digital Labs as a Business Development Team Leader in Waverock SEZ, Gachibowli, Hyderabad. We are looking for an enthusiastic individual ready to take on a pivotal role in shaping our business strategies.Key Responsibilities:Develop and negotiate business development targets within a comprehensive business plan that supports our firm's growth.Coach team members towards achieving their BD targets by crafting actionable plans that maximize productivity and inspire confidence.Mentor your colleagues to enhance their performance and professional growth.Ensure accountability for meeting agreed BD results, fostering a culture of learning from experiences.Report on performance metrics to the Senior Leadership Team.Collaborate with colleagues to prioritize business development activities effectively.Equip and inspire your part-time BD/CS team to create high-quality products.Foster a supportive environment that recognizes individual contributions to team success.

About Us:Paytm is at the forefront of India's mobile payments and financial services sector. As a trailblazer in the mobile QR payments revolution, we develop cutting-edge technologies that empower small businesses with seamless payment solutions and commerce opportunities. Our mission is to uplift half a billion Indians and integrate them into the mainstream economy through innovative technology.About the Team:The EDC Retail team is integral to Paytm’s mission, providing merchants with the tools they need to grow and manage their businesses effectively using data-driven technology.About the Role:We are seeking a motivated Team Leader who will be responsible for driving the sales of EDC machines through effective channels to merchants across various locations.Expectations/Requirements:1. Foster an inspiring team environment with open communication.2. Drive sales of swiping devices in the designated area.3. Address and resolve merchant queries promptly.4. Engage and grow the merchant base effectively.5. Recruit and build a high-performing team.6. Establish clear team goals and objectives.7. Delegate tasks effectively and set deadlines.8. Oversee daily operations and ensure smooth functioning.9. Monitor team performance and provide regular reports on metrics.10. Motivate team members to achieve their best.11. Identify training needs and offer coaching.12. Address feedback and resolve conflicts among team members.13. Recognize and reward high performance.14. Encourage creativity and innovative thinking.15. Organize team-building activities to strengthen team dynamics.Key Skills for Success:1. Strong drive, initiative, and self-motivation.2. Proven experience in team leadership.3. A graduate degree is essential.4. A growth-oriented mindset.Why Join Us:Joining Paytm means being part of a mission to bring half a billion Indians into the mainstream economy. Our success is built on the collective energy of our team and our steadfast commitment to customer satisfaction, making us the largest merchant acquirer in India.

Role Objective:The primary aim of the Technical Writer is to craft, oversee, and sustain high-caliber technical documentation and multimedia materials. These resources should adeptly convey intricate information in a lucid, succinct, and user-centric way. The Technical Writer will work closely with diverse teams across the organization to guarantee that content is not only accurate but also engaging, thereby facilitating training, operations, and enhancing product comprehension.