Tier 2 Customer Support Engineer - Remote in India

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.About JumpCloud®JumpCloud® is an innovative AI-driven IT management platform that empowers organizations to secure their modern workforce. By seamlessly integrating identity, device, and access management, we provide intelligent, secure IT solutions that scale from human use…

At TTEC Digital, we empower our clients by ensuring their employees feel valued and fully supported, as we believe that an exceptional customer experience begins with a satisfied workforce. Our vision is to create an environment where employees can excel and thrive.Position OverviewThe Tier II/III Unified Communications Support Engineer acts as the main point of contact for all customer support inquiries within our Unified Communications Practice. This role is crucial for delivering advanced technical support, diagnosing, and resolving issues related to UC technologies. Responsibilities include managing system outages, performing triage across hardware, software, and network layers, and ensuring the efficient resolution of incidents ranging from minor to complex. In addition, this position involves collaboration with internal teams, vendors, and customers, as well as participation in deployment and enhancement projects involving technologies such as Microsoft Teams and Session Border Controllers.Key ResponsibilitiesServe as the primary contact for customer support requests received via voice, email, web, or live calls.Deliver first-line support for system outages, emergencies, and critical issues.Conduct triage and troubleshooting of hardware, software, and network-related problems.Evaluate customer requirements and recommend suitable configurations.Oversee and manage videoconferencing and audiovisual systems.Monitor system performance and proactively address errors and alerts.Ensure timely resolution or escalation of issues while adhering to SLA compliance.Maintain accurate and comprehensive documentation within internal ticketing systems.Collaborate with internal teams, field engineers, vendors, and partners.Support integrations and provide basic application programming as necessary.Participate in Unified Communications projects, including Teams and SBC design, deployment, and upgrades.

Ensono is looking for an Observability Engineer in Hyderabad, India. This role centers on building and improving monitoring and observability systems that support the performance and reliability of our technology stack. Role overview As an Observability Engineer, you will design, implement, and maintain observability solutions. Collaboration with cross-functional teams is a key part of the job, ensuring that monitoring tools and processes meet the needs of diverse stakeholders. What you will do Work with teams across the company to develop observability strategies Create and maintain monitoring solutions for system health and performance Support ongoing improvements to observability practices Location This position is based in Hyderabad, India.

Role overview Truveta is hiring a Senior IT Engineer in Hyderabad. This position centers on designing and implementing IT systems that make data more accessible and help advance the company’s healthcare technology projects. What you will do Design and build IT systems that align with Truveta’s healthcare technology objectives Collaborate with the engineering team to strengthen data access and system reliability Apply technical expertise to projects focused on improving healthcare outcomes Location This role is based in Hyderabad, India.

Join our dynamic team as a Senior iOS Developer, where you will spearhead the development of innovative native iOS applications utilizing vVents' cutting-edge live video technology. Our mission is to create engaging consumer-facing applications that enhance virtual experiences for users. The ideal candidate will possess an in-depth understanding of the iOS platform, including the integration of video feed players with camera hardware and optimizing HEVC workflows. Collaboration is key; therefore, excellent communication skills and a dedication to solving problems collaboratively while delivering high-quality products are essential. In this pivotal role, you will influence and guide the technical direction of our mobile engineering initiatives.

Role Overview Wise is hiring a Customer Support Specialist for the Hyderabad office. This role serves as the first point of contact for customers, helping them use Wise services and find solutions to their questions. What You Will Do Respond to customer inquiries across multiple channels Guide customers through Wise's products and services Resolve issues efficiently to ensure a positive experience Apply analytical thinking and a customer-first mindset to every interaction What Matters Here Clear, prompt communication Attention to detail when handling customer requests Commitment to building customer satisfaction and loyalty

Role overview DNB seeks a Data Engineer I in Hyderabad, India. This entry-level position provides practical experience in data engineering. Work alongside experienced team members to design, build, and maintain data pipelines and frameworks that help drive decisions throughout the company. What you will do Work with senior data engineers on key projects Support the design and implementation of scalable data pipelines Help maintain and improve existing data frameworks Contribute to solutions that enable data-driven decision-making Growth and development This role provides opportunities to develop technical skills and learn from a collaborative team. DNB supports professional growth as you begin your data engineering career.

Join UWorld, a premier provider of online test preparation resources for college entrance, undergraduate, graduate, and professional licensing examinations across the United States. Since our inception in 2003, we have empowered over 2 million students to excel in their high-stakes assessments.We are currently on the lookout for a dedicated Technical Support - Customer Care Specialist who will act as the primary liaison for our users. Our clientele comprises students and professionals preparing for crucial entrance and board examinations, and they seek experts who can communicate effectively and respond swiftly to their technical, billing/account, and product usability inquiries. Our specialists engage with users primarily through email and phone, focusing on achieving first contact resolution. The ideal candidate should thrive in a collaborative team environment, adapt to dynamic conditions, and possess a commitment to continuous improvement, striving for excellence in service delivery.

Join our dynamic team at Global Healthcare Exchange, Inc. as a Customer Support Analyst II, where you will play a crucial role in enhancing client satisfaction and ensuring seamless operations. You will be the first line of support for our customers, helping them navigate our platform and resolve their inquiries with expertise.In this position, you will leverage your analytical skills to identify trends, provide timely solutions, and contribute to the overall improvement of our support processes. Your ability to communicate effectively and empathize with clients will be key to your success in this role.

OUR MISSION At Redwood, we empower our customers through advanced automation solutions designed for their mission-critical business processes. ABOUT US Redwood Software stands at the forefront of full-stack automation, providing innovative solutions for essential business processes. Our cutting-edge SaaS-based composable automation platform, specifically tailored for ERP systems, showcases our belief in the transformative potential of automation. We enable you to seamlessly orchestrate, manage, and monitor your workflows across various applications, services, and servers, whether in the cloud or on-premises, with confidence and precision. Our global team of automation experts and customer success engineers is dedicated to delivering unmatched solutions and support, giving you the freedom to envision and shape your future. With Redwood Software, you can elevate your focus from minutiae to the bigger picture. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess Over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Support Trainee is an entry-level role within our Customer Support organization. In this position, you will engage in a comprehensive training program aimed at building a solid foundation in Redwood’s products, support processes, and essential technical concepts necessary for success in a customer-facing technical position. This role is designed for you to learn, practice, and gradually apply your troubleshooting and ticket-handling skills under the guidance of experienced supervisors, with the ultimate aim of transitioning to a Level 1 Support Representative as opportunities arise. Complete all modules of the Support Trainee Program, encompassing Redwood product knowledge, support workflows, and troubleshooting methodologies. Develop a fundamental understanding of relevant technologies, including databases, operating systems, networking, APIs, and security basics. Pass all required knowledge checks, tests, or practical assessments successfully. Participate in training sessions, shadow experienced team members, and review actual support cases. Observe senior agents and Team Leads to learn ticket management, customer communication, and troubleshooting techniques. Further responsibilities will be communicated upon joining.

Join our innovative team as a Senior Software Engineer (AI-Native) where you will play a pivotal role in developing cutting-edge solutions that leverage artificial intelligence. This fully remote position enables you to collaborate with talented professionals across the globe, driving technology forward in a flexible work environment.Your primary responsibilities will include designing, implementing, and optimizing AI-driven software applications, ensuring high performance and responsiveness. You will work with cross-functional teams to define, design, and ship new features while maintaining code quality and unit testing.

General Summary: The Supervisor of Customer Support at Global Healthcare Exchange, Inc. plays a pivotal role in ensuring exceptional service delivery to both internal and external customers. This leadership position, based in our Hyderabad office, is focused on overseeing customer satisfaction and fostering the professional growth of team members. We seek an enthusiastic and detail-oriented individual who excels in a fast-paced, dynamic environment. You will manage the GHX Customer Support services and other related offerings, reporting directly to the Manager of Operations Support. Key Responsibilities: Provide comprehensive support through various channels including phone, email, and in-person interactions for escalations and product-related inquiries. Monitor quality metrics and implement corrective actions to ensure customer satisfaction levels meet or exceed expectations. Proactively drive projects and process improvements aimed at enhancing scalability, quality, and customer satisfaction. Offer clear, actionable guidance to analysts for their daily responsibilities and project initiatives. Effectively manage time across projects and meetings to meet deadlines. Mentor team members and develop training materials to refine processes. Support the career development of direct reports by enhancing their leadership skills. Continuously improve team performance through coaching and educational initiatives. Oversee customer activity and account health to encourage the adoption of GHX’s best practices. Utilize critical thinking to resolve technical issues and collaborate across departments as necessary. Coordinate the launch schedules of assigned products and communicate staffing needs to management. Assist in identifying and developing new system enhancements to improve departmental offerings. Identify and execute performance action plans to boost customer engagement independently.

As a Customer Support Team Lead at Wise, you will play a pivotal role in enhancing customer satisfaction and leading a dedicated team. Your primary responsibilities will include overseeing daily operations, ensuring exceptional service delivery, and mentoring team members to achieve their best. You will utilize your problem-solving skills to address customer inquiries effectively and contribute to the continuous improvement of support processes.

As a Customer Support Agent II at Coinbase, you will play a crucial role in delivering exceptional support to our customers. Your primary responsibility will be to assist users with inquiries, troubleshoot issues, and provide clear guidance to enhance their experience with our platform. This position requires strong communication skills, a passion for customer service, and a proactive approach to problem-solving.

Join our dynamic culinary team as an Assistant Chef / Commi 2, where your expertise in a la carte cooking, meat temperatures, and food presentation will play a crucial role in delivering exceptional dining experiences. You will be responsible for preparing all orders submitted by the service staff, ensuring timely and precise cooking in accordance with our menu specifications.Utilize your culinary knowledge to create dishes that meet our high standards and specifications.Prepare and cook all orders promptly while maintaining the quality and taste of each dish.Ensure that all food leaves the kitchen in optimal condition.Assist in meal preparation by making sauces, soups, and setting up other items related to the daily menu.Utilize standard food preparation techniques for prepping food products.Become familiar with our menus, recipes, and presentation techniques.Ensure proper storage of food items, labeling containers, and adhering to safety and storage protocols.Prepare food items for other kitchen departments as needed and assist with food preparation for subsequent shifts.Maintain cleanliness and hygiene in your work area, including counters, utensils, and equipment, in line with health regulations.In the absence of the Supervisor, take responsibility for assigned employees, delegate tasks, and ensure proper performance.Report to work on time and dressed according to company policy.Adhere to all company policies regarding safety and security, reporting any incidents or unsafe conditions to management.Perform other related duties as assigned.

Momentum Financial Services Group stands as a premier provider of comprehensive financial services across North America. With over four decades of experience, our unwavering commitment to delivering tailored financial solutions has met the diverse needs of both consumers and business owners. Supported by an extensive retail network of over 400 locations and innovative digital and mobile platforms, we empower our customers with access to cash and related products, enabling them to achieve their financial aspirations. Our dedicated team prioritizes customer satisfaction in every aspect of our operations. Annually, we serve 2 million individuals through a wide array of innovative financial products, including loans, check cashing, money transfers, and prepaid cards. Through our continually evolving service suite, we equip our customers with the tools necessary to manage their finances effectively and enhance their lives. No matter where our customers are on their financial journey, Money Mart Financial Services is here to provide support. GENERAL FUNCTION The Helpdesk Agent plays a pivotal role in the day-to-day operations of our helpdesk, reporting directly to the Helpdesk Manager(s). As part of a diverse team, you will ensure that all customer inquiries and issues are addressed promptly and professionally, adhering to the established policies and procedures of the company. This role necessitates meticulous attention to detail and encompasses call and chat handling, issue resolution, and the achievement of performance metrics aligned with defined KPIs and SLAs. Additionally, you will assist in developing knowledge-based solutions and collaborate with both internal and external business partners on IT system challenges. DUTIES/RESPONSIBILITIES Deliver exceptional support levels to customers. Establish protocols to ensure accurate and consistent resolution of customer inquiries. Take ownership of high-priority incidents and manage escalations effectively. Provide clear answers and directions regarding products and services. Coordinate with all areas of IT support to fulfill service level agreements. Manage call and chat queues to prioritize incoming issues based on business urgency. Collaborate with various departments to resolve customer issues efficiently. Escalate critical problems to Application Support and Development teams as necessary. Document all reported issues and actions taken within the ITSM system. Maintain records of customer interactions, complaints, and resolutions for future reference. Regularly update Helpdesk Managers on progress and developments. Work collaboratively with IT teams and cross-functional partners to ensure seamless service delivery.

Experian seeks a Customer Support Specialist II to join the Non-Voice Process team in Hyderabad. This position centers on assisting customers through written communication channels, such as chat and email, rather than phone calls. The main objective is to resolve customer inquiries efficiently and ensure each interaction leaves a positive impression. Key responsibilities Respond to customer questions and requests via chat, email, or other non-voice platforms Provide clear and accurate information to help customers address their concerns Maintain a professional and supportive tone throughout every exchange Aim for customer satisfaction with each interaction Location This role is based in Hyderabad.

OUR MISSION At Redwood, we empower our customers with cutting-edge lights-out automation for their critical business processes. ABOUT US Redwood Software leads the way in full-stack automation fabric solutions tailored for mission-critical business processes. As pioneers of the first SaaS-based composable automation platform designed specifically for ERP, we harness the transformative power of automation. Our innovative solutions allow you to orchestrate, manage, and monitor your workflows seamlessly across any application, service, or server—whether in the cloud or on-premises—with unmatched confidence and control. Our global team of automation specialists and customer success engineers deliver tailored solutions and exceptional support, enabling you to envision and shape your future. With Redwood Software, step back from the minutiae and gain a broader perspective. CORE VALUES One Team. One RedwoodMake Your Own WeatherObsess over Customer SuccessWork the ProblemBe CuriousOwn the OutcomeRespect Each Other YOUR IMPACT The Support Engineer for Redwood Products is a highly skilled technical support professional adept at independently resolving a diverse array of customer issues, including intricate and non-standard automation scenarios. This position demands deep technical expertise in Workload Automation products, sound judgment, and strong collaboration skills across teams. The Support Engineer will tackle complex troubleshooting tasks, provide support to peers, and actively engage in the ongoing enhancement of support processes and documentation. Independently manage and resolve complex customer cases from start to finish. Troubleshoot cross-domain challenges involving: Advanced job scheduling and dependency chains Multi-agent and hybrid execution environments API-driven automation and integrations SAP ERP job orchestration and dependencies Analyze logs, execution traces, and system behavior to pinpoint root causes. Identify and document product defects with clear reproduction steps and supporting evidence. Confidently communicate with customers in technically detailed discussions.

Join our dynamic team at Global Healthcare Exchange, Inc. as an Application Support Engineer II, where you will play a crucial role in delivering top-notch support and solutions for our innovative healthcare technology applications. Your expertise will help enhance user experiences and ensure the smooth operation of our systems.

Join Squircle IT Consulting Services Pvt Ltd as an Infrastructure Support Engineer. We are looking for a skilled professional who will be responsible for maintaining and improving our IT infrastructure. You will be involved in troubleshooting issues, implementing solutions, and ensuring the smooth operation of our systems.