Senior Manager of Sales

Join ASM, where innovation and collaboration thrive.For over 55 years, ASM has been a pioneer in technology, leading advancements in the semiconductor sector. With a diverse workforce of over 4,500 employees spanning 70 nationalities, our cutting-edge semiconductor solutions are integral to emerging technologies such as 5G, cloud computing, AI, and autonomou…

Join ASM and embark on a journey where innovative technology meets a collaborative workplace.With over 55 years of leading advancements in technology, ASM has positioned itself at the forefront of innovation. Our diverse team of over 4,500 professionals from 70 nationalities is driving breakthroughs in areas like 5G, cloud computing, artificial intelligence, and autonomous driving. We are not just a tech company; we are committed to diversity, inclusion, and sustainability while making a positive impact on the world. Our development programs empower you to grow, innovate, and realize your potential.Your MissionAs a Senior Field Service Engineer (FSE) at ASM, you will play a pivotal role in our customer operations. This position offers you hands-on experience with cutting-edge semiconductor technology and allows you to ensure that our equipment performs optimally, contributing significantly to our clients’ success. Join our dynamic team and enhance your technical skills in a fast-paced, innovative environment.ResponsibilitiesInstall and configure ASM semiconductor equipment at customer locations.Troubleshoot and resolve technical challenges.Perform preventive maintenance and basic performance checks on tools.Engage in structured training on ASM system operations and customer support.Document service activities and provide updates to internal teams.Adhere to cleanroom protocols and safety regulations.

Join ASM and experience a dynamic career where innovative technology meets a collaborative culture.With over 55 years of leadership in the semiconductor industry, ASM is at the forefront of technological advancements, driving progress in areas such as 5G, cloud computing, artificial intelligence, and autonomous vehicles. Our diverse workforce, comprised of over 4,500 employees from 70 different nationalities, is committed to making a positive impact through diversity, inclusion, and sustainability. Our development programs are designed to nurture your growth, enabling you to push the boundaries of innovation and unlock your potential.About the RoleAs a Senior Field Process Engineer, you will take on the role of a technical leader, focusing on advanced process optimization and integration for our semiconductor manufacturing clients. Your expertise will play a crucial role in enhancing customer satisfaction and product performance while also guiding the internal technology development. This position is essential for strengthening ASM's strategic relationships with key accounts and mentoring emerging engineering talent.Your ResponsibilitiesDevelop and implement advanced thin-film deposition process solutions.Lead complex customer projects, ensuring timely delivery and high levels of satisfaction.Manage external field escalations and quality investigations, documenting and sharing lessons learned.Analyze intricate data sets to formulate actionable plans for successful outcomes.Oversee scorecards for managed applications, identifying gaps and executing closure plans.Independently handle process and hardware development, device integration, continuous improvement, and troubleshooting to meet product specifications.Comprehend customer integration strategies across various applications and pinpoint new business opportunities for ASM.Collaborate with senior engineers and clients to align technology roadmaps, process flows, and strategic inflection points.Proactively address technical challenges and develop solutions to enhance ASM's market positioning.Work alongside clients to define process and integration requirements.Prepare and present technical documentation, reports, and presentations to customer leadership and internal teams.Mentor and guide junior engineers.

Join ASM: Where Innovation Meets Collaboration.For over 55 years, ASM has been a leader in technological advancements, consistently pushing the envelope of what's possible in the semiconductor industry. With a diverse workforce of more than 4,500 professionals from 70 different nationalities, our cutting-edge semiconductor technologies are integral to key trends such as 5G, cloud computing, AI, and autonomous driving. We pride ourselves not only on our technological prowess but also on our commitment to diversity, inclusion, and sustainability, ensuring we make a positive impact on the world. Our development programs are designed to foster your growth, shape your future, and drive innovation.Role OverviewAs a Senior Field Process Engineer, you will take on a pivotal role as a technical leader, focusing on advanced process optimization and integration for ASM’s semiconductor manufacturing clients. Your expertise will be instrumental in enhancing customer satisfaction, product performance, and driving internal technology advancements. This position is crucial for forging strategic relationships with key accounts and nurturing the next generation of engineering talent.Key ResponsibilitiesLead the development and deployment of state-of-the-art thin-film deposition process solutions.Serve as the technical lead for complex customer projects, ensuring timely delivery and exceptional satisfaction.Manage external field escalations and quality investigations, documenting and sharing lessons learned.Analyze intricate data sets to formulate actionable plans that guarantee successful outcomes.Maintain performance scorecards for managed applications, identify gaps, and execute closure plans.Independently oversee process and hardware development, device integration, continuous improvement, and troubleshooting to meet product specifications.Comprehend customer integration strategies across various applications and pinpoint new business opportunities for ASM.Collaborate with senior engineers and clients to synchronize technology roadmaps, process flows, and critical strategic points.Proactively address technical challenges and devise solutions to bolster ASM’s competitive standing.Engage with clients to outline process and integration requirements.Create and deliver technical documentation, reports, and presentations to customer leadership and internal teams.Mentor and guide junior engineers to enhance their skills and knowledge.