Azure Application Administrator

Role Overview Sanma Employee Openings is hiring an Azure Application Administrator in Issaquah, WA. This position focuses on the day-to-day operation, monitoring, and administration of Azure-based applications and infrastructure. The role centers on keeping cloud systems reliable and available, responding to incidents, and working closely with other technica…

Location: Issaquah, WA Role Overview The Azure Application Administrator at SanMar manages, monitors, and supports applications and infrastructure running on Azure. This role keeps systems reliable and accessible, handles deployments, responds to alerts and incidents, and works closely with other teams. The administrator helps maintain stable production environments and looks for ways to improve operational processes and platform efficiency. Main Responsibilities Maintain Azure-hosted applications and infrastructure throughout development, testing, and production environments. Support and guide application and infrastructure deployments, ensuring readiness and compliance with protocols. Monitor system health and performance, proactively troubleshoot, and resolve issues as they arise. Respond quickly to system alerts and incidents, investigating and resolving them efficiently. Develop and maintain dashboards and configure alerts to improve monitoring and proactive incident management. Manage support tickets using the Fresh Service portal, prioritizing and resolving them in a timely manner. Create, remove, enable, disable, and scale Azure components as needed to maintain performance, availability, and reliability. Evaluate Azure platform updates and changes, assess their impact, and provide operational guidance when necessary. Collaborate with development, network, security, and infrastructure teams to ensure smooth integration in production. Help optimize Azure resource usage and control costs through monitoring and operational best practices. Keep documentation up to date and support onboarding and training for consistent support coverage. Take on other duties as assigned. Follow all company policies and standards.

SanMar recognizes the value each person brings to the team. The Application Support Manager shapes how support and service are delivered across the business, with a focus on collaboration and growth. Role overview This position leads a team of Application Support Analysts. Responsibilities include hiring, coaching, and mentoring, all aimed at building a supportive environment. Strong experience in application support is required, especially in e-commerce platforms, systems integration, troubleshooting, and service management. Main responsibilities Manage the Application Support team, including hiring, resource planning, coaching, and performance reviews. Oversee trouble ticket workflows, prioritize issues, and ensure timely escalation and resolution. Mentor team members to support skill development and career growth. Collaborate with senior leadership to shape the strategic direction for Application Support. Participate in IT leadership efforts, sharing best practices across teams. Track and report on key performance metrics for the Application Support team. Create and assign documentation for troubleshooting and new features to support cross-training. Work with customers and stakeholders to clarify support needs and meet objectives. Communicate proactively with customers to manage expectations and resolve escalations. Promote a collaborative, customer-focused team culture. Perform other duties as assigned and follow all company policies and standards. Location This role is based in Issaquah, WA.

Role overview Sanma Employee Openings seeks an Application Support Manager based in Issaquah, WA. This position leads a team of Application Support Analysts, focusing on e-commerce platforms and systems integration. The manager is responsible for building a collaborative workplace, overseeing troubleshooting efforts, and ensuring effective service management. Main responsibilities Direct the Application Support team, including resource planning, hiring, coaching, mentoring, and conducting performance reviews. Supervise the management of trouble tickets: assign, prioritize, escalate, and resolve issues as needed. Support team members in skill development, career growth, and overcoming challenges. Collaborate with senior leadership to help define the long-term strategy for Application Support. Contribute to continuous improvement by creating clear strategies and sharing effective practices with IT leadership and other departments. Produce and maintain reports on key support metrics for both the team and senior management. Prepare or delegate documentation, such as How-To guides for common issues and new features, to support troubleshooting and cross-training. Engage with customers and stakeholders to clarify support needs, set expectations, and ensure objectives are met. Communicate proactively with customers to prevent escalations and manage any that occur. Foster team building, encourage interdepartmental communication, and maintain a strong customer service focus. Take on additional duties as assigned. Adhere to all company policies and standards. Requirements Bachelor's degree in Computer Science, IT Management, or a related field, or equivalent experience. 7-9 years of relevant industry experience. 4-6 years in a senior or lead role managing Application Support teams. Strong understanding of key technologies and platforms.

Short Overview:The Application Support Analyst plays a crucial role in providing Tier II support within the IT Operations team. This position involves collaborating with both internal IT personnel and external customers to facilitate problem resolution and properly document issues. As a client-facing technical expert, this role demands outstanding customer service skills, enabling you to work effectively with various organizational levels and contribute significantly to the success of the IT Operations team.Key Responsibilities:• Manage and resolve support tickets, delivering Tier II assistance to internal and external clients.• Troubleshoot systems issues across all environments.• Utilize real-time monitoring tools to oversee system performance.• Proactively identify, report, track, document, and communicate errors and potential issues.• Provide both verbal and written status updates to stakeholders.• Collaborate with the project delivery team to convey customer requirements and facilitate updates to production.• Execute daily checks and processes, prioritizing customer-impacting, time-sensitive issues.• Assist in identifying and defining new features and enhancements to improve supported systems.• Review support models and processes in partnership with internal/external stakeholders, implementing necessary updates.• Offer on-call support as required.• Train team members as needed.• Perform additional duties as assigned.• Adhere to all relevant policies and standards.

At SanMar, the work you do makes a significant impact.Overview:The Application Support Analyst is an integral member of the IT Operations team, providing Tier II support and collaborating with both internal IT staff and customers to troubleshoot and resolve issues. This client-facing role demands exceptional customer service abilities and involves working closely with various organizational levels to ensure the success of IT operations.Key Responsibilities:• Oversee and resolve support tickets while delivering Tier II assistance to internal and external clients.• Provide expertise on system issues across diverse environments.• Utilize real-time monitoring tools to manage system performance.• Identify, document, and communicate errors and potential problems proactively.• Deliver oral and written status updates to stakeholders.• Collaborate with the project delivery team to align on customer requirements and implement updates in production.• Execute daily checks and processes with a focus on urgent, time-sensitive customer issues.• Assist in defining and developing new features and enhancements for our systems.• Review and refine support models and processes collaboratively with stakeholders.• Provide on-call support as necessary.• Train team members as required.• Perform other assigned duties and comply with all policies and standards.