Sales Support Specialist

Role Overview:The Sales Support Specialist plays a pivotal role in bolstering the efficiency of our Outside Sales Team, which includes Directors, Regional Managers, Channel Managers, Strategic Account Managers, and Territory Managers. This position is integral to the success of various projects and reporting initiatives that elevate the performance of the Ou…

SanMar recognizes the value each person brings to the team. The Application Support Manager shapes how support and service are delivered across the business, with a focus on collaboration and growth. Role overview This position leads a team of Application Support Analysts. Responsibilities include hiring, coaching, and mentoring, all aimed at building a supportive environment. Strong experience in application support is required, especially in e-commerce platforms, systems integration, troubleshooting, and service management. Main responsibilities Manage the Application Support team, including hiring, resource planning, coaching, and performance reviews. Oversee trouble ticket workflows, prioritize issues, and ensure timely escalation and resolution. Mentor team members to support skill development and career growth. Collaborate with senior leadership to shape the strategic direction for Application Support. Participate in IT leadership efforts, sharing best practices across teams. Track and report on key performance metrics for the Application Support team. Create and assign documentation for troubleshooting and new features to support cross-training. Work with customers and stakeholders to clarify support needs and meet objectives. Communicate proactively with customers to manage expectations and resolve escalations. Promote a collaborative, customer-focused team culture. Perform other duties as assigned and follow all company policies and standards. Location This role is based in Issaquah, WA.

Role overview Sanma Employee Openings seeks an Application Support Manager based in Issaquah, WA. This position leads a team of Application Support Analysts, focusing on e-commerce platforms and systems integration. The manager is responsible for building a collaborative workplace, overseeing troubleshooting efforts, and ensuring effective service management. Main responsibilities Direct the Application Support team, including resource planning, hiring, coaching, mentoring, and conducting performance reviews. Supervise the management of trouble tickets: assign, prioritize, escalate, and resolve issues as needed. Support team members in skill development, career growth, and overcoming challenges. Collaborate with senior leadership to help define the long-term strategy for Application Support. Contribute to continuous improvement by creating clear strategies and sharing effective practices with IT leadership and other departments. Produce and maintain reports on key support metrics for both the team and senior management. Prepare or delegate documentation, such as How-To guides for common issues and new features, to support troubleshooting and cross-training. Engage with customers and stakeholders to clarify support needs, set expectations, and ensure objectives are met. Communicate proactively with customers to prevent escalations and manage any that occur. Foster team building, encourage interdepartmental communication, and maintain a strong customer service focus. Take on additional duties as assigned. Adhere to all company policies and standards. Requirements Bachelor's degree in Computer Science, IT Management, or a related field, or equivalent experience. 7-9 years of relevant industry experience. 4-6 years in a senior or lead role managing Application Support teams. Strong understanding of key technologies and platforms.

Short Overview:The Application Support Analyst plays a crucial role in providing Tier II support within the IT Operations team. This position involves collaborating with both internal IT personnel and external customers to facilitate problem resolution and properly document issues. As a client-facing technical expert, this role demands outstanding customer service skills, enabling you to work effectively with various organizational levels and contribute significantly to the success of the IT Operations team.Key Responsibilities:• Manage and resolve support tickets, delivering Tier II assistance to internal and external clients.• Troubleshoot systems issues across all environments.• Utilize real-time monitoring tools to oversee system performance.• Proactively identify, report, track, document, and communicate errors and potential issues.• Provide both verbal and written status updates to stakeholders.• Collaborate with the project delivery team to convey customer requirements and facilitate updates to production.• Execute daily checks and processes, prioritizing customer-impacting, time-sensitive issues.• Assist in identifying and defining new features and enhancements to improve supported systems.• Review support models and processes in partnership with internal/external stakeholders, implementing necessary updates.• Offer on-call support as required.• Train team members as needed.• Perform additional duties as assigned.• Adhere to all relevant policies and standards.

At SanMar, the work you do makes a significant impact.Overview:The Application Support Analyst is an integral member of the IT Operations team, providing Tier II support and collaborating with both internal IT staff and customers to troubleshoot and resolve issues. This client-facing role demands exceptional customer service abilities and involves working closely with various organizational levels to ensure the success of IT operations.Key Responsibilities:• Oversee and resolve support tickets while delivering Tier II assistance to internal and external clients.• Provide expertise on system issues across diverse environments.• Utilize real-time monitoring tools to manage system performance.• Identify, document, and communicate errors and potential problems proactively.• Deliver oral and written status updates to stakeholders.• Collaborate with the project delivery team to align on customer requirements and implement updates in production.• Execute daily checks and processes with a focus on urgent, time-sensitive customer issues.• Assist in defining and developing new features and enhancements for our systems.• Review and refine support models and processes collaboratively with stakeholders.• Provide on-call support as necessary.• Train team members as required.• Perform other assigned duties and comply with all policies and standards.

Join our dynamic team at Crossmark as a Retail Merchandising Specialist! In this role, you will be responsible for enhancing the retail experience by effectively merchandising products for our clients. You'll work closely with store management to ensure displays are attractive and products are well-stocked.If you have a passion for retail and a keen eye for detail, this is the perfect opportunity for you!

Join our dynamic team at Crossmark as a Retail Inventory Specialist! In this role, you will play a crucial part in ensuring our inventory management is efficient and accurate. You will be responsible for counting stock, monitoring inventory levels, and helping to keep our store organized and well-stocked. Your attention to detail and commitment to excellence will help us provide the best shopping experience for our customers.

Join our dynamic team at Sonsoft Inc. as a Manhattan Warehouse Management System Specialist. In this pivotal role, you will leverage your expertise to optimize our warehouse operations and ensure seamless inventory management. You will collaborate with cross-functional teams to implement best practices and drive efficiency within our supply chain processes.

Join Crossmark as a Part-Time Retail Inventory Specialist, where you will play a crucial role in managing inventory for a variety of retail settings. This role involves conducting inventory counts, ensuring product availability, and maintaining accurate stock levels. If you are detail-oriented and enjoy working in a dynamic retail environment, we want to hear from you!

We are seeking a dynamic and enthusiastic Event Specialist to join our team on a part-time basis. As an Event Specialist, you will play a pivotal role in engaging with customers, promoting products, and creating memorable experiences at various events. This is an excellent opportunity for individuals who thrive in a fast-paced environment and enjoy working with the public.If you are passionate about events and customer engagement, we want to hear from you!

Join Crossmark, Inc. as a Part-Time Retail Inventory Specialist and play a crucial role in managing inventory levels and ensuring merchandise availability. This position offers flexible hours that fit your schedule, allowing you to maintain a work-life balance while contributing to an essential aspect of retail operations.Your responsibilities will include conducting inventory audits, tracking stock levels, and assisting with the organization of inventory storage. If you are detail-oriented, have strong analytical skills, and enjoy working in a retail environment, this role is perfect for you.

Join our dynamic team as a Part-Time Retail Inventory Specialist at Crossmark, where your organizational skills will shine! In this role, you will be responsible for managing inventory levels, ensuring product availability, and contributing to the overall efficiency of our retail operations. Your keen attention to detail and strong analytical skills will help optimize stock levels and enhance the customer shopping experience.

Join our dynamic team as a Part-Time Retail Inventory Specialist where you will play a crucial role in managing inventory and ensuring the smooth operation of retail processes. Your attention to detail and organizational skills will help maintain accurate stock levels and contribute to an exceptional shopping experience for our customers.

What’s the Overview? The Program Manager for Sales Operations is pivotal in steering the Sales organization toward effective planning, launching, and scaling of key initiatives. This role collaborates closely with various stakeholders to develop and implement programs aimed at enhancing operational efficiency, increasing the utilization of sales tools and processes, and ensuring the Sales team achieves its objectives. The Program Manager will convert complex business requirements into straightforward, actionable strategies and oversee initiatives from initial discovery through to successful execution and rollout. Key Responsibilities: Drive long-term program strategy and deliver outcomes while anticipating risks and proactively addressing challenges. Lead cross-functional programs from conception through execution, managing scope, timelines, budget, quality, and risk. Collaborate closely with Sales, Sales Operations, and other teams to align program strategies, goals, and priorities. Create and maintain detailed program and project plans, including roadmaps, milestones, and dependencies. Facilitate working sessions and program meetings to ensure clarity, accountability, and progress. Translate intricate business needs into actionable plans, comprehensive documentation, and effective communication strategies. Analyze current workflows to identify inefficiencies and opportunities for improvement. Establish and document program structures, standards, and best practices to maintain consistency across initiatives. Manage multiple initiatives simultaneously while maintaining a focus on quality and results. Optimize resource allocation across projects to enhance efficiency and effectiveness. Provide clear and reliable status updates and insights to support informed decision-making. Measure success through operational improvements such as efficiency gains, tool adoption, and Sales organization readiness. Perform additional duties as assigned and comply with all policies and standards.

Overview: Join the SanMar Sales Operations team as a Video Production Intern! This exciting opportunity allows you to gain hands-on experience in the retail and e-Commerce sectors over a temporary program lasting 8-12 weeks, based on your availability and department needs. We provide comprehensive training and mentorship to help you thrive.Key Responsibilities:• Assist in video productions, including on-camera interviews with team members and product filming.• Collaborate in meetings with the video production team, training department, and other teams.• Explore and implement new tools and processes to enhance efficiency.• Contribute to behind-the-scenes projects such as metadata tagging, file backup, and footage logging.• Carry out various administrative tasks as assigned.• Shadow team members and offer support where needed.• Engage in professional development activities with your intern cohort, including workshops and leadership meetings.• Prepare reports, correspondence, and other documentation as necessary.• Perform data entry, manage databases, and maintain files as required.• Support special projects and complete additional tasks as directed.• Adhere to company policies and standards.

As a Retail Sales Associate at gopuff, you will play a pivotal role in delivering exceptional customer service while managing various responsibilities, including handling cash transactions, merchandising on the sales floor, restocking inventory, receiving shipments, and fulfilling e-commerce orders. Join us to enhance the shopping experience for our valued customers!

At SanMar, your contributions have a meaningful impact.Overview:The Sales Operations Intern in Video Production will temporarily assist the Sales Operations team over a duration of 8-12 weeks, depending on the intern's schedule and departmental needs. This role provides comprehensive training, mentorship, and a unique opportunity to delve into the retail and e-commerce sectors, gaining invaluable professional experience.Key Responsibilities:• Support video productions, including on-camera interviews and product filming featuring company staff.• Engage in meetings with the video production team, training team, and other departments.• Research and test new efficiency tools and processes.• Assist with behind-the-scenes projects such as metadata tagging, file backups, and footage logging.• Perform a variety of administrative tasks as assigned across departments.• Shadow various team members and provide assistance as needed.• Participate in intern cohort activities including professional development workshops, warehouse tours, and leadership meetings.• May draft correspondence, reports, and other written materials.• May conduct data entry, manage databases, and maintain files.• Support special projects as necessary.• Perform additional duties as assigned.• Adhere to all company policies and standards.

As a Retail Sales Associate/Sales Consultant at Office Depot, you'll play a pivotal role in delivering outstanding customer service. Your ability to establish lasting relationships and serve as a trusted advisor will set you apart as you utilize advanced selling techniques and comprehensive product knowledge, including effective cross-selling of our diverse range of products and services. Your enthusiasm for our brand and your expertise in areas such as technology and furniture will empower you to engage customers proactively. Additionally, a foundational understanding of copy and print services will complement your skill set, ensuring you meet and exceed customer needs effectively.

FusionTek, a prominent Managed Service Provider founded in 2007, is headquartered in the dynamic Seattle area with additional offices in Washington, DC, and Tampa, FL. Our innovative team is dedicated to providing exceptional IT infrastructure management services tailored for small to mid-sized businesses.As we expand our offerings, we are on the lookout for a talented Systems Analyst (L2) who aligns with our core values:Teamwork: Achieving goals through collaboration.Growth Mindset: Committed to ongoing improvement for both our team and our clients.Integrity: Operating transparently with a focus on client needs.Ownership: Taking responsibility and ensuring commitments are met.This position is designated as Hybrid. You will primarily work remotely, but in-office attendance is required at least two days a week, along with occasional onsite visits to client locations in Seattle and surrounding areas. Willingness to travel onsite is essential.As a Systems Analyst, you will demonstrate strong expertise in desktop operating systems, possess a solid understanding of server operating systems and networking, and be driven to deliver outstanding experiences for our clients. Effective communication skills are critical as you will be translating complex technology concepts for end users with varying technical backgrounds.Key Responsibilities:Manage escalated support tickets, addressing break/fix issues, application installations, and user-level settings configuration.Engage in server administration, networking, and security tasks, such as:Establishing new Hyper-V hostsTroubleshooting and deploying SonicWall firewallsOverseeing Datto networking switches and access pointsProviding support for modern technologies utilized in client environmentsDeliver onsite support for networking and server deployments, mentoring Level One technicians as needed.Utilize the ticketing system to document, track, and escalate tickets, ensuring accurate and timely updates.Maintain and refresh the documentation platform to keep all procedures and client information current.Collaborate with the technical team to provide exceptional service to clients, both remotely and onsite, ensuring a professional and positive support experience.

Join our dynamic team at Sonsoft, Inc. as a Manhattan WMoS Specialist. In this pivotal role, you will leverage your expertise in warehouse management systems to enhance operational efficiency and drive productivity. You will work collaboratively with cross-functional teams to implement and optimize our Manhattan WMoS solutions, ensuring seamless integration and user satisfaction.