Program Director

Role overview The Program Director at ServiceNow in Issy Les Moulineaux leads the Customer Outcomes department. This role manages major programs and ensures that strategic initiatives are aligned with business objectives. Close collaboration with teams across the company is central to supporting customer satisfaction and meeting organizational goals. What you will do Oversee the execution of programs within the Customer Outcomes department Guide strategic initiatives from initial planning through to delivery Work with cross-functional teams to enhance customer satisfaction Contribute to achieving key business objectives

Role Overview ServiceNow is hiring a Director of Business Strategy for the EMEA region, based in Issy Les Moulineaux. This senior leader will shape and guide strategic initiatives that support growth across Europe, the Middle East, and Africa. What You Will Do Lead regional business strategy projects, working closely with teams from sales, operations, and other functions. Collaborate with stakeholders to refine sales approaches and improve how teams work together. Use data analysis and market research to inform decisions and set direction for the region. Align regional strategies with ServiceNow’s broader company goals. What We’re Looking For Experience leading strategic initiatives in a complex, cross-functional environment. Strong background in data-driven decision making and market analysis. Ability to influence and guide teams toward shared objectives. This is a key leadership role with broad impact on ServiceNow’s business in EMEA.

Join ServiceNow as a Global Account Director specializing in the automotive industry, where you will drive strategic initiatives and foster key client relationships. In this pivotal role, you will lead a dedicated team, develop innovative solutions, and ensure the highest level of customer satisfaction.