About the job
Brussels | Fast-Growing SME | Indigo Group
As urban landscapes evolve, the shift towards sustainable mobility, coupled with increasing urban density, presents significant challenges:
- How can we free up public space for pedestrians and cyclists while accommodating motorists?
- How can we support the electrification of vehicles through suitable infrastructure?
- Where can we park bicycles, scooters, and other soft mobility modes at journey's end?
At BePark, we tackle these challenges with a clear ambition: to enhance the mobility experience for current and future generations. Are you eager to make a real impact at the heart of customer experience?
We are looking for a Customer Service Representative to join our B2C Support team in a growth-focused environment.
You will become part of an ambitious and agile SME while benefiting from the stability and strength of a large international group: Indigo Group.
You will be a key contact point for our users, assisting them daily by providing concrete solutions and directly contributing to the quality of the customer experience at BePark. The primary goal of this role is to ensure our clients' satisfaction by ensuring they receive clear answers to their inquiries and effective solutions to their problems promptly.
Key Responsibilities:
As a Customer Service Representative, your main tasks will include:
- Handling calls and emails from potential customers and active users
- Understanding the needs of potential B2C customers and providing the most suitable parking solutions for their issues.
- Tracking sales opportunities until the purchase is finalized.
- Responding to requests from existing customers in a timely and accurate manner
- Collecting customer feedback and sharing it internally regularly.
