About the job
Position Overview:
As a Customer Service Representative at ABC Imaging, you will serve as the vital link between our clients and the production teams, ensuring that all printing requirements are executed with the utmost professionalism, attention to detail, and efficiency.
Core Responsibilities:
- Act as the primary liaison between clients and production teams, ensuring clear communication of job specifications.
- Manage incoming inquiries, quotes, and orders through phone, email, and in-person interactions.
- Offer expert guidance on printing options, file specifications, and project timelines.
- Oversee the progress of jobs, provide timely status updates, and address any issues that arise promptly.
- Collaborate with various internal departments to meet deadlines and exceed client expectations.
- Maintain accurate and detailed client records within the order management system.
- Troubleshoot customer concerns professionally and with a sense of urgency.
