Tier 2 Platinum Support Representative

About DialpadDialpad is an innovative AI-driven customer communications platform that is revolutionizing the way businesses engage with their customers. Over 50,000 organizations worldwide, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, trust Dialpad to enhance their customer relationships through real-time, AI-powered insights. Discover more at dialpad.com.About Your RoleAs a valued member of the Platinum Support team, you possess exceptional problem-solving skills and thrive in a dynamic environment. You will be the go-to person for troubleshooting and resolving technical issues faced by our customers and partners. Your role is vital in assisting partners who support our product with their end users. If you enjoy helping others navigate complex challenges and can effectively communicate next steps and resolutions, you may be the perfect fit for this position. A minimum of three years of experience in a call center setting, preferably in a SIP/Telco environment, is required. Additionally, familiarity with LAN/WAN, Cloud technologies, and VoIP will be advantageous.

About DialpadDialpad is at the forefront of transforming customer communications through our cutting-edge AI-powered platform. With over 50,000 companies, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, relying on us, we are dedicated to enhancing customer interactions with real-time, AI-driven insights. Discover more at dialpad.com.The Dialpad ExperienceAs a part of Dialpad, you will be joining a dynamic team that champions our mission of empowering customers and their teams for unparalleled success. We believe every conversation is crucial, and our platform elevates each interaction through real-time insights and automation.We are committed to constant evolution, encouraging every team member to harness industry-leading AI to enhance both our platform and personal growth. We are looking for individuals who not only meet our high standards but exceed them. Our ambitious goals require a team that operates at peak performance, and we value traits such as: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Technical Support Engineer at Dialpad, you will be pivotal in maintaining our cloud-based communications platform and ensuring a seamless customer experience. Collaborating closely with Engineering, Product, and Sales, you will take ownership of complex technical issues and drive them to resolution. This role is perfect for someone who thrives in a fast-paced environment, excels in problem-solving, and is passionate about delivering outstanding customer service.

D2L is an innovative cloud technology company revolutionizing the education landscape and shaping the Future of Work. We are in the midst of the most significant transformation in teaching and learning history, and D2L is at the forefront of this critical evolution.Our advanced models of education foster personalized, student-centric experiences that enhance retention, engagement, satisfaction, and outcomes for learners across schools, campuses, and companies.At D2L, we are redefining global learning through our next-generation learning environment and solutions, designed to engage and inspire learners. Our platform is uniquely user-friendly, adaptable, and intelligent—no other company offers a solution as comprehensive and innovative as D2L.For 25 years, D2L has been dedicated to transforming the way the world learns, helping to unlock human potential on a global scale.Every application we receive is carefully reviewed by a member of our Talent Acquisition team—yes, a real person reviews your resume! While we utilize AI tools internally to streamline tasks like meeting notes and summaries, these tools do not influence hiring decisions or candidate evaluations.ABOUT THIS ROLE:We are seeking a skilled Product Support Analyst who specializes in application troubleshooting. You will analyze problem reports, identify their causes, and recommend solutions or effective workarounds as necessary.As a key escalation point for client Subject Matter Experts, you will serve as the primary contact for client technical teams. By leveraging technical investigation, troubleshooting skills, and collaboration with various teams at D2L, you will ensure a world-class support experience for D2L Administrators.

At House of Friendship, we are driven by our mission to create a positive impact within our community. Each day, we strive to make a meaningful difference, embracing the opportunity to serve and support those in need. Our commitment to continuous learning and growth fuels our passion, as we firmly believe that everyone has the right to belong and thrive. We embody values of Compassion, Inclusion, Justice, Dignity, and Hope, all while fostering a fun and engaging workplace culture.The Homelessness and Addiction Recovery Treatment (HART) Hub is an innovative program designed to meet the pressing health and social challenges faced by our community. The HART Hub offers essential services for individuals experiencing homelessness and addiction, including tailored addiction treatment and housing support. As a Housing Support Worker, you will play a crucial role in helping participants achieve their personal health and housing goals.

Join our dedicated team at Spectrum Healthcare as a Home Support Worker (HSW), where you will make a significant impact in the lives of individuals needing assistance in the comfort of their own homes. As an HSW, you will provide compassionate care, support daily living activities, and promote independence and well-being among our clients.

At House of Friendship, we are driven by a profound commitment to improving our community. Every day, we rise with the purpose of making a meaningful impact, serving those in need, and challenging the status quo. Our team thrives on continuous learning and growth, fueled by our passion for compassion, inclusion, justice, dignity, and hope. We believe that everyone deserves to belong and flourish, all while having fun in the process!This overnight position in Supportive Housing is pivotal in providing affordable, permanent housing for individuals on low incomes who may have faced homelessness. As a Wellness Worker, you will engage with residents, conduct regular property checks, and ensure a safe and supportive environment.Position Details:This is a permanent, full-time role (37.5 hours per week) with a salary, including paid sick time, personal days, vacation, group health benefits, and a defined contribution pension plan. The schedule is Sunday to Thursday, from 11:00 PM to 7:00 AM. A successful Police Records Check (Vulnerable Sector) is required prior to employment.Key Responsibilities:Connect with individuals within the program to provide support.Establish and maintain helping relationships with residents.Conduct regular building checks to ensure safety.Monitor property to prevent loitering.Perform various administrative tasks.Participate in the Needle Syringe Program.Qualifications:Preferably prior experience in a social service environment.Strong interpersonal communication skills.Knowledge of addiction and recovery issues.Ability to work independently with minimal supervision.Training in health and social services is highly valued.Commitment to teamwork and collaboration.Passion for supporting individuals facing mental health and addiction challenges.Education:Post-secondary education in a related field is required.

AbbVie Inc. is seeking a Migraine Primary Care Representative based in Kitchener. This role centers on supporting healthcare professionals by providing timely information about migraine treatments and care options for patients. Key Responsibilities Connect with healthcare providers to deliver the latest updates on migraine therapies. Partner with team members to promote education and awareness about managing migraines. Assist providers by ensuring they have access to essential resources for patient care. Collaboration and Impact This position works within a group dedicated to improving migraine care. The work directly contributes to educating providers and supporting better outcomes for individuals affected by migraines.

House of Friendship’s Rapid Access Addiction Medicine (RAAM) Clinic in Kitchener, ON offers low-barrier support for people seeking help with substance use. The clinic connects participants with addiction medicine providers, counselors, and peer workers in a welcoming, walk-in setting. The Peer Support Worker is a key part of this team, drawing on lived experience with substance use and recovery to build trust and provide support to others starting or continuing their own journeys. This is a permanent, full-time position (37.5 hours per week) with a Monday through Friday schedule. The role includes a competitive salary, paid sick time, personal days, vacation, group health benefits, and a defined contribution pension plan. Employment is conditional on a successful Police Records Check (Vulnerable Sector). What you will do Welcome participants, build rapport, and maintain a judgement-free space while upholding professional boundaries. Offer frontline support for de-escalation and conflict resolution, especially for those facing mental health and addiction challenges. Share personal experiences with addiction and recovery in group settings to foster connection. Manage a caseload of 6-10 participants, providing individualized and system-navigation support. Help participants access additional programs and community resources. Model self-care and self-awareness for others. Use a person-centered approach to share information about available resources. Handle confidential information in compliance with the Personal Health Information Protection Act (PHIPA). Facilitate urinary drug screening as needed. Requirements Lived experience with substance use and recovery, with readiness to share this journey in support of others. Ability to maintain confidentiality and comply with PHIPA. Successful Police Records Check (Vulnerable Sector) before starting employment.

D2L is a leading cloud-based company revolutionizing the field of education and shaping the Future of Work. Amidst the largest transformation in educational models in history, D2L stands at the forefront of this pivotal change.Our innovative teaching and learning frameworks facilitate a personalized, student-centric experience that enhances retention, engagement, satisfaction, and outcomes for learners of all ages across schools, campuses, and organizations.By offering next-generation learning environments and solutions, D2L is redefining how the world learns, providing customers with a platform that is intuitive, adaptable, and intelligent. No other company offers a solution as comprehensive and pioneering as D2L.For 25 years, our singular mission has remained unchanged: to transform how the world learns, thereby enhancing human potential on a global scale.ABOUT THIS ROLE:We are on the lookout for a Bilingual Product Support Analyst who excels in application troubleshooting. This professional will analyze problem reports to identify the source of issues, their causes, and propose effective solutions or workarounds when necessary.Serving as an escalation point for client Subject Matter Experts, the Product Support Analyst is the main contact for client technical teams. Through thorough technical investigations and collaborative efforts with various teams at D2L, the PSAs provide a world-class support experience for D2L Administrators.

Be part of a transformative financial journey for all Canadians!At Neo, we are dedicated to creating a brighter financial future for all Canadians. Working at a rapidly growing tech startup is not for everyone; it requires resilience and adaptability in a fast-paced and high-pressure environment. However, the rewards are substantial. Founded in 2019, Neo has quickly become one of the most dynamic fintech companies in Canada, recognized for its innovative approach.Ranked #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 — an unprecedented three-time winner!Named #1 Fastest Growing Company in Canada for 2024 by Globe & MailAward-winning mobile applications and credit card solutionsA vibrant team of over 500 talented individualsServing more than 1 million customersPartnered with over 10,000 retail establishmentsYour Role:We are in search of enthusiastic Sales Representatives eager to embody the Neo brand and contribute to our mission. In this role, you will engage in various activation events at malls, college campuses, local businesses, and major retail partners. You will play a crucial role in attracting new customers by signing them up for the Neo Credit Card, Neo Money Account, and other Neo offerings.As a representative of Neo, you will receive a guaranteed hourly wage along with unlimited commission opportunities for every product you help customers open, plus bonuses for surpassing targets, paid semi-monthly. You can monitor your performance in real-time as soon as a customer opens a Neo Account through your link!What We Offer:Instant Commission: Receive payment directly through your Neo app at the point of sale.Career Growth: We are not your typical sales team. There are full-time opportunities available with benefits for those who consistently meet or exceed our targets.What We Seek:Passion for sharing financial solutions and engaging with customers.

Neo Financial is a Canadian fintech company founded in 2019. The team has grown to over 500 professionals, serving more than 1 million customers across the country. Neo partners with over 10,000 retailers and has developed top-rated mobile apps and credit card products. The company has earned recognition as the #1 fastest growing company in Canada for 2024 by the Globe & Mail, and has held the top spot on Deloitte’s Technology Fast 50 list for three consecutive years. Role overview This Sales Representative position focuses on growing Neo’s customer base in the Tri-City region, based in Kitchener, ON. Representatives attend activation events at locations such as malls, campuses, local businesses, and with major retail partners. The core responsibility is to introduce prospective customers to Neo products, including the Neo Credit Card and Neo Money Account, and guide them through the sign-up process. Sales Representatives serve as the face of Neo at these events, ensuring a positive first impression and helping new customers get started. Real-time performance tracking is available through alerts when a customer opens an account using the representative’s referral link. Compensation Guaranteed hourly wage Uncapped commissions for each successful product sign-up Bonuses for exceeding targets Commissions and bonuses are paid semi-monthly What’s in it for you Instant commission: Payment for each sale is delivered instantly into the Neo App. Career advancement: Full-time roles with benefits are available for those who consistently meet or exceed targets.

Join our dynamic team at sdimktg as a Field Sales Representative in Kitchener! We are looking for enthusiastic individuals who are eager to start their careers in sales. This role offers an exciting opportunity to interact with clients, promote our products, and drive sales growth. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we want to hear from you!

At House of Friendship, we are committed to creating impactful change in our community. Each day, we rise with the purpose of serving others, driven by our passion for continuous learning and growth. We challenge the status quo because we believe everyone deserves to belong and thrive. Our core values—Compassion, Inclusion, Justice, Dignity, and Hope—are at the heart of everything we do, and we believe that having fun is an essential part of the journey!The Rapid Access Addiction Medicine (RAAM) Clinic serves as a welcoming walk-in clinic for individuals seeking support related to substance use. We provide low-barrier access to addiction medicine professionals, counselors, and peer workers. As a Peer Worker, you will be the first point of contact for individuals at the RAAM Clinic, utilizing your personal lived experiences with addiction and recovery to support others facing similar challenges.** This is a permanent, part-time role offering paid personal days and vacation pay. Your schedule will be every other weekend, Saturday and Sunday, from 10:00 AM to 3:00 PM. There may be opportunities to take on additional shifts during the week as needed. A successful Police Records Check (Vulnerable Sector) is a prerequisite for employment. **Key Responsibilities:Welcome participants warmly, build rapport, and foster a comfortable, judgment-free environment while maintaining professional boundaries.Utilize frontline de-escalation techniques and conflict resolution skills to assist individuals facing mental health and addiction challenges.Share your personal journey of addiction and recovery openly in a communal setting as a source of inspiration and support.Manage a caseload of 6-10 participants, offering individual support and navigating systems to help them access further programs.Serve as a role model for self-care and self-awareness.Adopt a person-centered approach to provide participants with relevant information about community resources.Handle confidential information responsibly, adhering to the Personal Health Information Protection Act (PHIPA).Facilitate urinary drug screening processes.Collaborate within an interdisciplinary team to support participant needs and advocate on their behalf.Engage actively in other programs, Addiction Services, and the broader community.

Farm Boy Inc. is seeking a Customer Service Representative for its Kitchener location. This position centers on supporting shoppers, answering questions, and resolving concerns to ensure a positive experience in the store. Each interaction is an opportunity to strengthen customer trust and loyalty. Key responsibilities Respond to customer inquiries in person, over the phone, or online Assist shoppers in locating products and provide information about store offerings Address concerns or problems promptly and courteously Foster a welcoming store environment through attentive service What we look for Enjoys helping others and finding solutions to problems Communicates clearly and listens attentively Comfortable engaging with the public Remains effective and friendly during busy periods

Farm Boy Inc. seeks a Customer Service Representative for its Kitchener location. This role plays a key part in shaping each customer's experience by offering a friendly greeting, answering questions, and helping to resolve concerns as they come up. A positive attitude and clear communication are important in this position. Key responsibilities Assist customers with questions in person and over the phone Respond to and resolve customer concerns quickly Foster a welcoming and helpful environment throughout the store Uphold Farm Boy’s standards for customer care at all times Requirements Strong communication skills Positive, helpful attitude

Join Our Team as a Remote Customer Service Representative!Are you looking for a flexible work-from-home opportunity? We are seeking enthusiastic individuals from across the country to participate in surveys and contribute to exciting online projects. Apply today!In this role, you will enjoy the freedom to set your own schedule while engaging in tasks such as data entry, responding to emails, reviewing products, and participating in polls. This position not only offers you the chance to earn extra income but also allows you to impact market trends and influence the development of new products. Occasionally, you might even get exclusive access to products before they hit the market!- Earn by participating in surveys- Multiple payment options available including PayPal and direct deposit.- Part-Time HoursAPPLY NOW: https://5o6x7a.ttrk.io/5de570e3dad44600015ccacdWho We’re Looking For:If you are self-driven, comfortable working independently from your home, and have a passion for customer service, data entry, and product reviews, we want you on our team!Our ideal candidates come from various backgrounds including data entry, telemarketing, customer service, sales, administration, and more. Your diverse experiences will be valued as you contribute to our mission.APPLY NOW: https://5o6x7a.ttrk.io/5de570e3dad44600015ccacd

D2L is a forward-thinking cloud company dedicated to revolutionizing education and shaping the Future of Work. We are at the forefront of a monumental transformation in teaching and learning, driving change that has never been seen before.Our innovative approaches to education foster personalized, student-centric experiences, enhancing retention, engagement, satisfaction, and overall outcomes for learners across all ages—whether in schools, universities, or corporate settings.D2L is redefining how the world learns by offering next-generation learning environments and solutions that captivate and motivate learners. Our platform stands out as the most comprehensive and innovative in the market, making learning not only effective but also enjoyable.Having pursued a singular mission for over 25 years, we remain committed to transforming global learning experiences and, in turn, enhancing human potential worldwide.Every application we receive is personally reviewed by a member of our Talent Acquisition team—yes, a real person evaluates your resume! While we leverage AI tools to enhance tasks like meeting notes and administrative functions, these tools do not influence resume rankings or hiring decisions.If you are passionate about eLearning and eager to kickstart your career in Sales, you’ve found the perfect opportunity! We are consistently searching for motivated individuals to join us as Business Development Representatives at D2L!Please note: This is a hybrid position, with three days of work at our Kitchener office each week.JOB SUMMARY:The Business Development Representative plays a crucial role in promoting D2L's products and services, building strong customer relationships, and generating qualified leads for our Sales teams. As an integral part of our sales force, the ideal candidate will possess a thorough understanding of our solutions, competitors, and an enthusiastic interest in the eLearning sector. Our primary focus is on the education and corporate markets.We seek an energetic, professional individual with outstanding communication skills and a natural talent for relationship building. The successful candidate will develop expertise in accurately identifying and qualifying leads, effectively managing a sales pipeline, and meeting quarterly revenue goals.This position offers a rewarding career path along with opportunities for advancement within D2L.

House of Friendship serves the Kitchener community by supporting people facing homelessness and addiction. The organization centers its work on values such as Compassion, Inclusion, Justice, Dignity, and Hope, aiming to create a welcoming space for all. Staff are encouraged to keep learning and growing while making a meaningful impact in the lives of others. Role overview The Addiction Treatment Worker is part of the Addiction Services team within the HART Transitional Housing program. The HART (Homelessness and Addiction Recovery Treatment) Hub is a new initiative that combines addiction treatment, housing support, and coordinated care for individuals with complex needs in the community. What you will do Supervise the residence and ensure program guidelines are followed Build and maintain supportive, professional relationships with program participants Facilitate psychoeducational and recreational group sessions Assist participants in accessing external providers, including arranging medical interventions as needed Assess complex situations and make decisions independently or as part of a team, including crisis intervention and safety planning Handle administrative and household responsibilities Maintain confidentiality according to the Personal Health Information Protection Act (PHIPA) Complete documentation and data entry to meet agency and legislative standards Support medication processes, including communication with pharmacies and doctors, and help participants access medications Schedule and conduct random urine drug screens Work closely with a multidisciplinary team Position details Permanently full-time, 37.5 hours per week Salaried role with group health benefits, paid sick time, personal days, vacation, and a defined contribution pension plan Typical schedule: Wednesday, Thursday, Friday from 1:00 PM to 11:00 PM, and Saturday from 1:30 PM to 11:00 PM Employment requires a successful Police Records Check (Vulnerable Sector)

At House of Friendship, we are dedicated to making a positive impact in our community. Our mission drives us to serve and walk alongside those in need, fueling our passion for ongoing learning and growth. We reject the status quo and believe that every individual deserves to belong and thrive. Our core values of Compassion, Inclusion, Justice, Dignity, and Hope guide our actions, and we ensure to have fun while doing important work!The Homelessness and Addiction Recovery Treatment (HART) Hub is an innovative program designed to tackle urgent health and social challenges within our community. This hub will provide essential support to individuals facing homelessness and addiction through services that encompass addiction treatment, housing assistance, and collaborative care. As an Addiction Treatment Worker, you will play a vital role in supporting program participants by working closely with our team to organize and facilitate program activities, including group sessions.** This is a permanent, full-time (37.5 hours/week) position offering a competitive salary and benefits package, including paid sick time, personal days, vacation time, group health benefits, and a defined contribution pension plan.Schedule: Wednesday to Friday from 1:00 PM to 11:00 PM and Saturday from 1:30 PM to 11:00 PM.Successful completion of a Police Records Check (Vulnerable Sector) is required for employment. **Key Responsibilities:Oversee the residence to ensure adherence to program guidelines (for certain programs).Develop and maintain supportive relationships with program participants while respecting professional boundaries.Lead psychoeducational and recreational groups.Assist program participants in accessing external services, including necessary medical interventions.Evaluate complex situations and make informed decisions independently and collaboratively, including crisis intervention and risk assessment.Perform administrative and household responsibilities.Uphold confidentiality in compliance with the Personal Health Information Protection Act (PHIPA).Complete required documentation and data entry according to agency and legislative standards.Facilitate medication management processes, including liaising with pharmacies and physicians, and ensuring access to medications (for certain programs).Conduct random urine screening for drug testing.Collaborate as part of a team by participating in team meetings, regular supervision sessions, and training.Engage in additional program activities as required.

Join Spectrum Healthcare as a Companion, where you will play a vital role in enhancing the quality of life for our clients. As a Companion, you will provide personalized support, companionship, and care to individuals in need. Your compassionate nature and dedication to helping others will make a significant impact in their daily lives.