Bilingual Player Support Executive (English & Chinese)

Join our dynamic team as a Bilingual Player Support Executive, where you will play a vital role in enhancing customer satisfaction. Your responsibilities include:Delivering exceptional customer support and resolving technical issues through various channels including email, chat, social media, and other online platforms.Efficiently managing multiple simultaneous interactions via chat, email, and outbound calls while navigating interruptions from various platforms.Diagnosing and advising on technical issues related to customers' computers, mobile apps, and video game consoles.Recognizing and reporting trends in customer inquiries, providing valuable insights to team members based on thorough testing.Escalating critical issues to supervisors in a timely manner.Translating communications between Mandarin and English as needed.Documenting reports and minutes in either English or Chinese.

Join our dynamic team as a Player Support Executive, where you will provide exceptional customer support and resolve technical issues across various online platforms, including email, chat, and social media.Your role will involve managing multiple interactions simultaneously, ensuring efficient communication while addressing the needs of our players. You will identify, troubleshoot, and provide solutions for technical problems related to customers' computers, mobile apps, and gaming consoles.As a key player in our support team, you will also analyze trends in customer inquiries and relay valuable insights to your colleagues. Additionally, you will escalate urgent issues to supervisors in real time.Fluency in both Mandarin and English is essential, as you will be required to translate and write reports in both languages.

Join our dynamic team at AvePoint as a Bilingual Support Engineer, where your communication skills and passion for technology will shine! We’re looking for enthusiastic individuals who are eager to learn and excel in customer service. In this role, you will have the opportunity to work in diverse IT environments, enhancing your technical and interpersonal skills.Your Responsibilities:Serve as the primary point of contact for project-specific customer inquiries, ensuring issues are resolved effectively.Guarantee customer satisfaction through comprehensive Project Support and Maintenance.Gather information, conduct in-depth analysis, and troubleshoot technical issues.Adhere to Service Level Agreements (SLA) for response and resolution times, performing root cause analysis.Communicate clearly with both customers and the internal R&D team regarding necessary bug fixes.Oversee the status of raised issues, ensuring timely and effective resolutions.Continuously assess existing processes to improve and streamline customer support operations.

Join Our Team as a Senior Process Executive!We are looking for a dynamic and skilled Senior Process Executive fluent in both Arabic and English to become a pivotal member of our Outreach team at tsmg. This role is designed for individuals with exceptional communication, time management, and organizational skills. You will be at the forefront of our GDO Outreach Operations, focusing on researching and engaging with government and non-government organizations across various markets to gather geographic data for our cutting-edge global mapping platform using the Geo Data Upload Tool.Your expertise in business development and relationship management will be crucial as you identify and articulate mutually beneficial opportunities for our partners and project teams.

Join Our Dynamic Outreach Team as a Senior Process Executive!Are you passionate about leveraging your exceptional communication, time management, and organizational skills in a thriving environment? We invite you to become a vital part of TSMG's Outreach Operations team. In this role, you will focus on conducting in-depth research and outreach to both government and non-government organizations across various markets, aiming to gather essential geographic data for our innovative global mapping platform utilizing the Geo Data Upload Tool.Your expertise in business development and relationship management will empower you to identify and articulate mutually beneficial opportunities for both our partners and the project team, fostering collaboration and success.

Join Our Dynamic Outreach Team as a Senior Process ExecutiveAt tsmg, we are seeking a talented GDO Outreach Operations Specialist proficient in both Japanese and English. This pivotal role will engage in comprehensive research and outreach initiatives targeting governmental and non-governmental organizations across diverse markets. Your mission will be to gather and compile geographic data for our innovative global mapping platform through the Geo Data Upload Tool.Utilize your exceptional business development and relationship management skills to identify and convey mutually advantageous opportunities to our partners and project teams, ensuring a collaborative and productive working environment.

Join Side Inc., a leading global provider of video game development and services, where creativity and technology meet excellence. With over 30 years of experience through our parent company in Japan, we have established ourselves as a significant player in the gaming industry. Since our inception in 2009, we have expanded our footprint to include 15+ studios across North America, Europe, South America, and Asia, delivering top-notch services ranging from game development to player support and localization. We are actively seeking a dedicated Korean Customer Support Specialist who will provide outstanding service and resolve technical issues for our players. Key Responsibilities:Deliver exceptional customer support and troubleshoot technical issues through email, chat, social media, and other online platforms.Manage multiple concurrent interactions across various channels, including chat, email, and calls, while addressing frequent interruptions.Analyze and advise on technical issues related to customers' computers, mobile applications, and gaming consoles.Identify trends in customer inquiries and offer actionable feedback to the team based on independent testing.Escalate urgent matters to the client or supervisor as necessary.Translate communication between Korean and English efficiently.Document reports and minutes in both Korean and English.Qualifications:Fluency in English and Korean (native).Availability to work weekends and public holidays on a fixed schedule.Excellent written and verbal communication skills in both English and Korean to effectively liaise with Korean-speaking associates.Strong customer service skills with the ability to empathize and understand gamer perspectives for effective troubleshooting.Adept at analyzing information accurately and efficiently.Team-oriented and collaborative mindset.A passion for gaming is preferred, although we welcome recent graduates or candidates without prior customer service or gaming experience.Benefits:Career advancement opportunities.Casual work environment.Health and medical benefits.Regular working hours from Monday to Friday.1-year contract position.

Join NielsenIQ as a Business Intelligence Associate, where your analytical skills and fluency in Chinese will contribute to delivering insights that drive business decisions. Collaborate with cross-functional teams to analyze data trends, create reports, and support our clients in making informed decisions.

Join RWS as an AI Data Specialist focused on Chinese Simplified language processing. In this role, you'll be responsible for curating and managing datasets essential for AI training and development, ensuring quality and accuracy. If you're passionate about AI and linguistics, and thrive in a dynamic environment, we want to hear from you!

About Us:At Tarro, we are dedicated to creating innovative solutions that empower small brick-and-mortar restaurants, freeing them from the complexities of daily operations. Our suite of products establishes seamless connections between restaurants and their customers through AI-driven order management, delivery solutions, payment processing, and point-of-sale systems. We believe in combining technology with human interaction to tackle the real challenges faced by small business owners.We prioritize our customers, ensuring their success translates into our own. Despite the vast potential of the U.S. restaurant market—exceeding $1 trillion—technology solutions remain largely inaccessible for smaller establishments. We strive to bridge this gap, providing affordable tech solutions that empower small restaurant owners to compete effectively.Having achieved profitability for nearly a decade, Tarro has experienced remarkable growth, registering a 5x increase in revenue over the past four years. As of our last funding round in mid-2022, we were valued at $450 million, with significant advancements in customer acquisition, product offerings, and workforce expansion. With thousands of loyal restaurant partners and nearly 20 million customers served, Tarro has been recognized as one of Built In’s top workplaces in 2023.Join us in our mission to help independent restaurants thrive! Learn more about our culture and values here.Your Role:We are seeking a detail-oriented Client Operations Specialist who is bilingual in Mandarin and English to become a valuable member of our dynamic team in Kuala Lumpur. This full-time position is an excellent opportunity for recent graduates to cultivate essential skills in client operations.Your Responsibilities:Effectively address client concerns through diverse communication channels.Build and maintain trusting relationships with clients as a strategic advisor.Foster sustainable client relationships through proactive engagement and transparent communication.Provide timely and appropriate solutions to resolve customer issues efficiently.

Project Process OverviewWe are seeking a talented Senior Process Executive who is fluent in both Indonesian and English to join our dynamic Outreach team at tsmg. As a critical member of our GDO Outreach Operations, you will excel in communication, time management, and organizational skills.Your primary responsibility will involve conducting research and engaging with both government and non-government organizations across various markets. The goal is to gather geographic data that will be utilized in a global mapping platform via the Geo Data Upload Tool.Utilizing your business development expertise and relationship-building abilities, you will identify and propose mutually beneficial opportunities for our partners and project team, ensuring effective collaboration and data collection.

Job Title: Expatriate English Language InstructorJoin our dynamic team at Byron Recruitment as a highly qualified and experienced Expatriate English Language Instructor. In this role, you will be instrumental in planning, teaching, and assessing language lessons tailored for international students. You will maintain comprehensive student records, manage administrative responsibilities, engage in professional growth activities, and support the coaching and mentorship of Associate Instructors.Key Responsibilities:Design, deliver, and assess engaging language lessons for diverse international students.Maintain accurate student class records and reports to track progress.Execute administrative duties related to teaching and student advancement.Participate in professional development initiatives to keep abreast of the latest educational methodologies.Mentor and coach Associate Instructors to enhance the overall success of our programs.Qualifications:For candidates with a Master's or Degree in Education:Must be 22 years of age or older.2-3 years of relevant teaching experience.For candidates with a Degree in other disciplines:Must be 22 years of age or older.2-3 years of teaching experience along with one of the following:A Degree/Diploma/Certificate in Education, orA minimum of 10 years of documented teaching experience, with a confirmation letter from previous employers (experience can be cumulative), orTESL/TESOL/TEFL/CELTA certification (minimum of 150 hours or Level 5) - certification hours may be from multiple institutions.Native English speakers from the UK, USA, Canada, Australia, New Zealand, and Ireland are highly encouraged to apply.Desired Traits:Strong cultural sensitivity and enthusiasm for teaching international students.Empathy for the challenges faced by English language learners.Excellent communication and organizational skills.Commitment to ongoing professional development and a willingness to share best practices.Dedicated to delivering high-quality instruction.A proactive attitude that aligns with our brand's vision.Respect for diverse individuals.Salary and Benefits:Competitive salary starting at RM9,000 per month.Round trip airfare provided.Work visa assistance.Comprehensive health insurance.Annual performance-based bonus.Support for accommodation search and deposit assistance available.Opportunities for professional development.

Project Process OverviewJoin our dynamic Outreach team as a GDO Outreach Operations Specialist, where your exceptional communication, time management, and organizational skills will shine. In this pivotal role, you will focus on researching and engaging with government and non-government entities across diverse markets to gather geographic data for our innovative global mapping platform using the Geo Data Upload Tool.Utilize your business development expertise and relationship-building abilities to identify and convey mutually beneficial opportunities to both partners and the project team, contributing to impactful outcomes.

Join Sutherland as a Vietnamese Bilingual ERP Specialist! In this dynamic role, you will engage with diverse teams to implement and optimize ERP solutions tailored for our clients. Your expertise in both Vietnamese and English will be pivotal in ensuring seamless communication and project success.

About UsAt Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating the operational challenges they face. Our innovative multi-product ecosystem seamlessly connects these businesses with their customers through AI-driven solutions for order taking, delivery, payments, and point-of-sale software. We combine cutting-edge technology with the human touch to tackle the real-world issues that small business owners encounter.We prioritize our customers' success, believing that when they thrive, we do as well. The restaurant sector in the United States represents a staggering $1 trillion total addressable market (TAM), yet it remains significantly underserved by technology. Unlike large chains that can invest in expensive tech solutions, we are committed to providing small restaurant owners with access to the same tools at a reasonable cost.Having maintained profitability for nearly a decade, Tarro has achieved 5x revenue growth over the last four years. Following our latest fundraising round in mid-2022, we reached a valuation of $450M and have since experienced robust growth in customer acquisition, product innovation, and team expansion. We proudly serve thousands of loyal restaurants and have collectively supported nearly 20 million customers. Recognized as one of Built In's top companies to work for in 2023, we invite you to join our mission.To learn more about our culture and values, and discover how you can contribute to the success of mom-and-pop restaurants, visit us here!What We’re Looking ForWe are on the lookout for a dynamic Bilingual (Mandarin/English) Strategic Operations Lead who challenges conventional practices and is eager to evolve from a traditional operations role into a strategic leadership position. This is not merely a BPO team lead or supervisory role where tasks consist of monitoring queues.This exceptional opportunity involves approximately 50% of your time managing the floor (including floor support, quality assurance, coaching, and recruitment) while dedicating the other 50% to uncovering improvement opportunities (such as team performance monitoring, reporting, and special projects).What You’ll AccomplishLead a high-performing team: You will coach, manage, and enhance a team of 10-15 Client Operations Support (COS) specialists, ensuring they consistently meet and exceed KPIs to provide outstanding client experiences.Own and drive team performance: You will create and present regular reports on team performance metrics, identifying areas for improvement and implementing strategic initiatives.

Join our dynamic team as a Finance Executive specializing in FP&A and Management Reporting Support at fuku. This is an exciting opportunity to be part of a Bursa-listed regional group that is currently undergoing a significant finance transformation.Why You Will Love This Role:- Be at the forefront of financial innovation and gain hands-on experience in Financial Planning & Analysis (FP&A), budgeting, forecasting, and management reporting.- Collaborate closely with an experienced Finance Manager who will provide strong mentorship and guidance to help you grow in your career.- Enjoy clear career advancement paths into Senior Executive or Assistant Manager roles, empowering you to shape your professional journey.Key Responsibilities:- Assist in the preparation and analysis of monthly management reporting.- Support budgeting, forecasting, and tracking actuals against the budget.- Conduct variance analysis and develop insightful narratives for management reports.- Maintain financial data, schedules, and ensure reporting templates are up-to-date.- Help prepare dashboards, KPIs, and flash reports for management review.- Engage in ad-hoc analysis and contribute to special projects or feasibility studies.- Partner with the Financial Reporting team to ensure data integrity and accuracy.Qualifications:- A Bachelor's Degree in Accounting, Finance, or a related field.- 1-3 years of relevant finance or reporting experience.- Proficient in Excel with a strong analytical mindset.- Comfortable working with large datasets and financial numbers.Preferred Qualifications:- Experience in FP&A, management reporting, or budgeting processes.- Familiarity with multi-entity or project-based environments.- Knowledge of ERP systems is a plus.- Progress towards ACCA / CIMA qualifications is advantageous.Team Culture:- You will report directly to the Finance Manager overseeing Management Reporting & FP&A.- Collaborate closely with the Financial Reporting and Accounts Payable/Receivable teams.- Experience a fast-paced yet supportive environment with structured learning opportunities.- We emphasize upskilling and internal mobility, fostering your professional development.

TransPerfect Games is a premier provider of tailored video game services, specializing in a diverse array of solutions such as translation, functional and localization game testing, certification testing, focus group and playtesting, player support and community management, cybersecurity and penetration testing, tool development, art design, game writing, GDPR consultancy, and voice-over recording.We cater to over 1000 prestigious global game developers and publishers. We are currently seeking passionate Game Localization QA Testers who are native speakers of English & Simplified Chinese to join our dynamic team. You'll have the opportunity to support clients by addressing test issues while working on exciting game titles, ranging from indie hits to AAA projects from industry leaders!What You Will Bring:A genuine passion for gaming.A meticulous eye for detail.Exceptional proficiency in your native language, with the ability to identify errors in terminology, grammar, punctuation, and linguistic style.A willingness to learn and accept constructive feedback.The ability to deliver high-quality and timely testing, contributing to the enhancement of our clients’ games.If you are an experienced gamer with a commitment to excellence and a desire to make a difference in the gaming industry, we want to hear from you! This is your chance to turn your passion into a profession and embark on a rewarding career in the gaming sector!Important Details:This is a freelance position.This role is onsite.Immediate availability is preferred.Position Overview:As a Game Localization QA Tester, you'll be part of a dedicated game testing team responsible for identifying and correcting localization issues, making text modifications, compiling detailed bug reports, and executing regression testing. Your primary aim will be to ensure the accuracy and linguistic quality of localized content through manual testing across various gaming platforms.

Gogoprint, a premier online printing service in the Asia Pacific region, is seeking a dedicated Customer Service Executive to enhance our customer engagement and satisfaction. Join our vibrant customer service team to ensure our clients experience seamless interactions with us.This role involves:Providing timely responses to customer inquiries via email, WhatsApp, Facebook, and support tickets on a daily basis.Supporting our customers across Malaysia and Singapore.Identifying potential leads and facilitating their transfer to the sales team for high-volume or custom orders.Collaborating with various departments to address customer complaints effectively through our dedicated complaints dashboard.Analyzing recurrent issues and proposing long-term solutions to enhance our service quality.What we offer:Flexible hybrid work model (Work from Home & office).Be a part of a fast-paced e-commerce team with a global perspective.Collaborative management style.A casual yet ambitious work environment.Office conveniently located at MRT Semantan.

As a Technical Support Analyst specializing in Product Support at AvePoint, you will play a crucial role in ensuring customer satisfaction by providing top-tier technical assistance. You will troubleshoot technical issues, guide customers through solutions, and collaborate with product teams to enhance our offerings.

Please ensure that the domains "lever.co" and "hire.lever.co" are whitelisted with your email provider to guarantee you receive our communications.Disclaimer: This job description serves as a general outline for pooling purposes. Applications will be added to our candidate pool for future openings. Detailed tasks and tools will be discussed during the final interview. Please apply according to your skills and location. We value applicants who can excel in this role!Join Our Team: Bilingual General Virtual Assistant (Cantonese-English) - RemoteAt Wing, we are on an ambitious journey to transform the future of work for businesses around the globe! We aspire to be the premier destination for companies seeking to build exceptional teams and streamline operations.We are searching for a proactive General Virtual Assistant who can start immediately!Key Responsibilities:1. Efficiently organize and manage documents and files.2. Perform data entry tasks, including lead list preparation, meeting minutes transcription, payroll information compilation, and research note organization.3. Conduct product research, manage purchases, and obtain samples.4. Maintain and update information for marketing and sales campaigns using a CRM system.5. Create invoices, track payments, and manage company expenses.6. Research industry trends and best practices, preparing insightful reports for comparative analysis.7. Oversee project monitoring, manage internal communications, and organize company data.8. Coordinate team calendars to avoid scheduling conflicts and ensure client readiness for meetings.9. Arrange travel itineraries, including hotel bookings and rental cars.10. Handle incoming calls, make appointments, and conduct informational inquiries.11. Manage email correspondence, follow up on messages, organize inboxes per client preferences, and highlight important communications.12. Perform various ad hoc tasks as required.Qualifications:• Minimum of 1 year experience as a Virtual Assistant.• Exceptional communication skills via phone, email, and instant messaging.• Strong organizational and time management abilities.• Willingness to work during graveyard shifts.• Tech-savvy with familiarity in desktop sharing, cloud services, and VoIP technologies.• Proficient with word-processing software and spreadsheets (e.g., MS Office, Google Workspace).