Bilingual Support Engineer (English & Mandarin)

Join our dynamic team at AvePoint as a Bilingual Support Engineer, where your communication skills and passion for technology will shine! We’re looking for enthusiastic individuals who are eager to learn and excel in customer service. In this role, you will have the opportunity to work in diverse IT environments, enhancing your technical and interpersonal skills.Your Responsibilities:Serve as the primary point of contact for project-specific customer inquiries, ensuring issues are resolved effectively.Guarantee customer satisfaction through comprehensive Project Support and Maintenance.Gather information, conduct in-depth analysis, and troubleshoot technical issues.Adhere to Service Level Agreements (SLA) for response and resolution times, performing root cause analysis.Communicate clearly with both customers and the internal R&D team regarding necessary bug fixes.Oversee the status of raised issues, ensuring timely and effective resolutions.Continuously assess existing processes to improve and streamline customer support operations.

Key Responsibilities:Deliver exceptional customer support and resolve technical issues through various online channels, including email, chat, and social media.Manage multiple simultaneous interactions, including chats, emails, and outbound calls, while adapting to fluctuating communication patterns.Diagnose and advise on technical problems related to customers' computers, mobile applications, and gaming consoles.Analyze recurring customer issues and provide actionable insights to team members based on independent research.Escalate critical issues promptly to clients or supervisors.Translate communications between Japanese, English, and Chinese as needed.Document meeting minutes and reports in Japanese and/or English.Participate in Japanese client meetings when required.

Join our dynamic team as a Bilingual Player Support Executive, where you will play a vital role in enhancing customer satisfaction. Your responsibilities include:Delivering exceptional customer support and resolving technical issues through various channels including email, chat, social media, and other online platforms.Efficiently managing multiple simultaneous interactions via chat, email, and outbound calls while navigating interruptions from various platforms.Diagnosing and advising on technical issues related to customers' computers, mobile apps, and video game consoles.Recognizing and reporting trends in customer inquiries, providing valuable insights to team members based on thorough testing.Escalating critical issues to supervisors in a timely manner.Translating communications between Mandarin and English as needed.Documenting reports and minutes in either English or Chinese.

AR Accounting & Systems Lead (MY – Mandarin Speaking)About UsAt Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating the operational challenges they face. Our innovative products create seamless connections between these businesses and their customers through a comprehensive ecosystem that includes AI-driven order taking, delivery solutions, payment processing, and point-of-sale software. We merge technology with human insight to address the real-world challenges of small business owners.Our customer-first approach drives us to build solutions that facilitate their success; when they thrive, so do we. The U.S. restaurant sector, valued at over $1 trillion, remains significantly underserved by technology. While large chains can invest in costly tech solutions, we believe small restaurant owners deserve access to similar innovations at a reasonable cost.Tarro stands out as a profitable, self-sustaining start-up on a trajectory of high growth. Following our last fundraising round in mid-2022, we reached a valuation of $450M and have since experienced significant gains in customer acquisition, product innovation, and team expansion. Thousands of loyal restaurants have chosen Tarro as their partner, together serving nearly 20 million customers. We are proud to be recognized as one of Built In's top companies to work for in 2023.To discover more about our culture, values, and how you can contribute to the success of small restaurants, please visit us here!The PositionWe are looking for a Bilingual (Mandarin/English) AR Accounting & Systems Lead with the ability to navigate complex processes and tools to enhance our billing and collection systems. Your expertise will be essential in managing client invoicing databases, ensuring precise and timely billing, and spearheading initiatives to streamline and automate the entire invoice-to-cash process, enhancing the overall client billing and payment experience. Your operational excellence combined with a client-focused approach will directly influence Tarro's financial health and customer satisfaction.

Role Overview Cross Border Talents is hiring a Mandarin Speaking Support Agent in Kuala Lumpur. This role serves as the first point of contact for Mandarin-speaking customers, handling questions and providing support to ensure a positive experience. What You Will Do Respond to customer inquiries in Mandarin, both promptly and clearly Assist customers with questions, issues, or requests Work to resolve concerns and maintain customer satisfaction Who We’re Looking For Fluent in Mandarin Interested in customer service Comfortable working in a busy setting Enjoys helping others and solving problems This position is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Key Responsibilities:Collaborate with various departments regarding all facets of client trading.Configure settings in MT4 Administrator and associated systems.Generate diverse trade reports and conduct data analysis.Facilitate daily client account assessments.Oversee pricing connectivity.Monitor client trade flow and execution processes.Support dealing activities in the financial market to enhance the company's profitability.Engage with the system development team to assist in system improvements and deployments, particularly for new trading products.Willing to work shifts, weekends, and holidays on a rotational basis as per business requirements.

Project Process OverviewJoin our dynamic Outreach team as a GDO Outreach Operations Specialist, where your exceptional communication, time management, and organizational skills will shine. In this pivotal role, you will focus on researching and engaging with government and non-government entities across diverse markets to gather geographic data for our innovative global mapping platform using the Geo Data Upload Tool.Utilize your business development expertise and relationship-building abilities to identify and convey mutually beneficial opportunities to both partners and the project team, contributing to impactful outcomes.

CrossBorderTalents is looking for a Mandarin-Speaking Customer Success Specialist based in Kuala Lumpur. This role focuses on supporting users of a leading online shopping platform, handling both inbound phone calls and emails. The main goal is to deliver clear, accurate, and helpful assistance, ensuring each customer receives the support they need. Main responsibilities Guide customers step-by-step when placing online orders Respond to questions and requests through phone and email channels Safeguard customer financial details during payment transactions Resolve concerns to build and maintain customer loyalty Collaborate with team members to enhance overall service quality Take part in ongoing training to expand skillsets Meet or exceed performance targets set by the company What matters in this role Professionalism and a strong sense of responsibility are essential. The position requires a customer-first mindset, attention to quality, and a commitment to upholding the brand's reputation. Every interaction shapes the customer experience and reflects the values of the client.

About Us:At Tarro, we create innovative solutions that empower small brick-and-mortar restaurants, alleviating them from the operational challenges of managing their businesses. Our multi-product ecosystem integrates AI-driven order processing, delivery facilitation, payment solutions, and point-of-sale systems, fostering seamless connections between restaurants and their customers. We leverage technology alongside human expertise to tackle real-world challenges faced by small business owners.Our customer-centric approach drives everything we do. When our clients flourish, so do we. The U.S. restaurant sector represents a staggering $1 trillion total addressable market (TAM), yet it remains largely underserved by technological advancements. While major chains can invest in costly technology that gives them a competitive edge, we believe that small restaurant owners should also have access to these innovations at an affordable rate.Having been profitable for nearly ten years and experiencing 5x revenue growth in the last four years, we were valued at $450 million during our last fundraising round in mid-2022. We have since witnessed considerable growth in customer acquisition, product development, and team expansion. Thousands of dedicated restaurants have partnered with Tarro for their success, collectively serving nearly 20 million customers. We are proud to be recognized as one of Built In’s top companies to work for in 2023.To explore more about our culture, values, and how you can contribute to helping local restaurants thrive, please visit us here! Helping Independent Restaurants Thrive.

Role Overview:Join our dedicated Customer Service team at Zeal Group, where we strive to enhance our clients' experiences with our products and services. As a Customer Service Associate, you will play a crucial role in identifying and addressing any issues that may arise, ensuring a seamless journey for our customers. Our goal is to continuously improve and exceed customer expectations, making every interaction a positive one.Key Responsibilities:Respond to customer inquiries via online chats, emails, and phone calls promptly and accurately.Meet performance metrics while being a supportive team player, willing to go the extra mile for your colleagues.Adhere to standard operating procedures and manuals in daily tasks.Identify and escalate any gaps or shortcomings in existing processes to the team leader.Document and communicate common customer inquiries and issues on a daily basis.Stay updated with training and changes to processes, systems, and campaigns to excel in daily responsibilities.Monitor customer concerns that may indicate larger underlying problems that require escalation.Manage customer expectations by escalating complex inquiries to the Team Leader for mutually beneficial solutions.Participate in daily huddles to discuss key focuses, updates, successes, and learning points.Ensure a positive customer experience in every interaction with clients.Embody Zeal Group's core values in all dealings with clients and internal stakeholders.Qualifications:Possess a Diploma or Degree in a relevant field.Have 2 to 3 years of experience in customer service or contact centers.Experience in the FX/Finance industry is a distinct advantage.Able to perform multiple tasks efficiently, quick to learn, and equipped with strong problem-solving skills and customer relations acumen.Fluent in Mandarin and English, both verbal and written.Willingness to work shifts as required.Benefits:Life InsuranceMedical Coverage

Role Overview Radius Limited is looking for a Sales Advisor fluent in Mandarin to join the team in Kuala Lumpur. This role centers on building strong relationships with clients from a range of backgrounds and delivering attentive, personalized service. What You Will Do Engage with customers in Mandarin and other languages as needed Listen to client needs and recommend suitable solutions Support customers throughout the sales process with clear, helpful communication What We’re Looking For Fluency in Mandarin Strong interest in sales and customer service Ability to connect with people from diverse backgrounds If you enjoy working with people and thrive in a lively setting, Radius Limited would like to hear from you.

Join Our Team as a Senior Process Executive!We are looking for a dynamic and skilled Senior Process Executive fluent in both Arabic and English to become a pivotal member of our Outreach team at tsmg. This role is designed for individuals with exceptional communication, time management, and organizational skills. You will be at the forefront of our GDO Outreach Operations, focusing on researching and engaging with government and non-government organizations across various markets to gather geographic data for our cutting-edge global mapping platform using the Geo Data Upload Tool.Your expertise in business development and relationship management will be crucial as you identify and articulate mutually beneficial opportunities for our partners and project teams.

Join Our Dynamic Outreach Team as a Senior Process ExecutiveAt tsmg, we are seeking a talented GDO Outreach Operations Specialist proficient in both Japanese and English. This pivotal role will engage in comprehensive research and outreach initiatives targeting governmental and non-governmental organizations across diverse markets. Your mission will be to gather and compile geographic data for our innovative global mapping platform through the Geo Data Upload Tool.Utilize your exceptional business development and relationship management skills to identify and convey mutually advantageous opportunities to our partners and project teams, ensuring a collaborative and productive working environment.

Join our innovative team at Fuku as a Java Developer where you will leverage your extensive experience in Java to create robust applications. We are seeking a dynamic individual with over 5 years of Java development expertise, showcasing strong skills in object-oriented programming. Your familiarity with contemporary frameworks, particularly SpringMVC and SpringBoot, will be crucial for API development.Bring your experience with Spring Data JPA, Hibernate, and PostgreSQL databases to our collaborative environment. Proficiency in tools such as Gradle, Git, and Jira will enhance our agile development processes. Additionally, knowledge of SpringCloud for microservices development will be an asset.If you have experience with Lenovo system development, that will be considered a significant advantage. Proficiency in the Chinese language is preferred, making this role a perfect fit for Mandarin speakers.This position is ideal for an experienced Java developer eager to contribute to both API and microservices projects within a forward-thinking company.

Join Sutherland as an ERP Specialist fluent in Mandarin or Cantonese in Kuala Lumpur, Malaysia. In this pivotal role, you will leverage your expertise in Enterprise Resource Planning systems to optimize our operations and enhance client satisfaction. Your fluency in Mandarin/Cantonese will enable you to communicate effectively with diverse stakeholders, ensuring seamless project execution and support.

Join Our Dynamic Outreach Team as a Senior Process Executive!Are you passionate about leveraging your exceptional communication, time management, and organizational skills in a thriving environment? We invite you to become a vital part of TSMG's Outreach Operations team. In this role, you will focus on conducting in-depth research and outreach to both government and non-government organizations across various markets, aiming to gather essential geographic data for our innovative global mapping platform utilizing the Geo Data Upload Tool.Your expertise in business development and relationship management will empower you to identify and articulate mutually beneficial opportunities for both our partners and the project team, fostering collaboration and success.

Billing & Collections Lead (Mandarin Speaking)About TarroAt Tarro, we are dedicated to revolutionizing the way small brick-and-mortar restaurants operate. Our innovative products reduce operational burdens, allowing owners to connect seamlessly with their customers through our comprehensive ecosystem, which includes AI-driven order management, payment processing solutions, and point-of-sale software. By merging technology with human touch, we tackle real-world challenges that small business owners face.Our customer-first approach drives our success. With the US restaurant industry valued at over $1 trillion yet lacking in technological advancements for smaller establishments, we strive to offer affordable solutions comparable to those available to larger chains.As a profitable and largely self-funded startup, Tarro is on a path of remarkable growth. Valued at $450M during our last funding round in mid-2022, we have experienced significant advancements in customer acquisition, product innovation, and team expansion. Thousands of restaurants trust us to enhance their success, impacting nearly 20 million customers. We proudly earned recognition as one of Built In’s top companies to work for in 2023.To explore our culture, values, and how you can contribute to empowering local restaurants, please visit us here.Position OverviewWe are in search of a dynamic and Bilingual (Mandarin/English) Billing & Collections Lead who possesses exceptional communication skills and the ability to simplify complex concepts for an optimal client billing experience and timely collection of accounts receivable. In this pivotal role, you will address billing disputes, promote preferred payment methods, and continuously seek ways to enhance the billing experience for both Tarro and our clients. Your blend of operational excellence and client-focused mindset will be instrumental in fostering Tarro’s financial stability and customer satisfaction.

Avomind is hiring a Mandarin-speaking Customer Service Representative for its client support team in Kuala Lumpur. This position reports to the Team Lead or Senior Customer Service and centers on assisting Mandarin-speaking clients. Key responsibilities Handle customer inquiries through phone, email, and live chat channels Provide clear and accurate information about financial products and services Resolve client issues promptly Collaborate with team members to ensure a positive customer experience Location This role is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Join our dynamic team at ajobthing1 as a Customer Service Executive specializing in Mandarin communication. This role allows you to work remotely while providing exceptional support to our clients. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

Join Our Team as a Billing & Collection Specialist! About Us:At Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating their operational challenges. Our innovative multi-product ecosystem integrates AI-driven order processing, delivery solutions, payment technologies, and point-of-sale software to create seamless connections between restaurants and their customers. By combining advanced technology with human insight, we tackle the real-world issues faced by small business owners.Our customer-first approach drives our success, as we believe that when our clients thrive, so do we. With the restaurant industry in the U.S. representing over a $1 trillion total addressable market, we aim to provide affordable technological solutions that were once exclusive to larger chains. Having achieved consistent profitability for nearly a decade, Tarro has experienced a remarkable 5x revenue growth over the past three years. As of our last fundraising round in mid-2022, we were valued at $450 million and have since expanded significantly in customer acquisition, product innovation, and team growth. Thousands of devoted restaurants trust Tarro to support their journeys, serving nearly 20 million customers along the way. We are proud to be recognized as one of Built In’s top companies to work for in 2024.To explore our culture, values, and how you can help small restaurants succeed, please visit us here!Your Role:We are looking for a native Mandarin speaker who possesses strong attention to detail, excellent organizational skills, and a client-focused mindset. If you are a quick learner ready to challenge the norm in pursuit of enhanced quality, efficiency, and accuracy, we invite you to become a part of our dynamic team. In the role of Billing and Collection Specialist, you will be crucial in ensuring a smooth invoicing and payments process for our clients. Your proactive engagement with clients and internal stakeholders will ensure prompt and precise processing of incoming payments. Collaborating closely with our accounting and other client-facing teams, you will help maintain financial records, resolve payment discrepancies, and deliver an exceptional client experience.