Client Servicing Executive

ABOUT US:PolicyStreet Group is an innovative insurtech leader, delivering comprehensive digital insurance solutions to both businesses and consumers throughout Asia and Australia. We operate through diverse entities across key markets, excelling in insurance distribution, embedded insurance, and reinsurance services.Partnering with over 40 global insurance a…

About WPP MediaWPP Media stands as a reliable growth partner for the world's foremost brands. Our team comprises exceptional talent harnessed through trusted data and intelligence, alongside world-class partnerships, all unified by our innovative marketing platform, WPP Open. We empower clients to navigate change, seize opportunities, and achieve transformational growth.As WPP’s AI-driven media operating unit, WPP Media integrates media, data, and partnerships to offer creative personalization at scale. Through our connection with WPP Open and powered by Open Intelligence, clients gain clear insights into the effectiveness of their media investments.For further details, visit wppmedia.com.

AdAsia Holdings is seeking a Japanese Speaking Client Account Executive to join the team in Kuala Lumpur. This position centers on managing and growing relationships with Japanese clients, supporting business development, and ensuring a high level of client satisfaction. Role overview This role acts as the main point of contact for Japanese clients, handling daily account operations and collaborating with internal teams to deliver tailored solutions. Strong communication skills in both spoken and written Japanese are required, along with the ability to organize and prioritize tasks effectively. What you will do Act as the primary liaison for Japanese clients, providing support and building lasting relationships. Identify client needs and work with internal teams to deliver solutions that fit their requirements. Oversee daily account operations, ensuring timely service and resolving issues as they arise. Keep clients updated on project progress, new offerings, and relevant market trends. Promote business growth with current clients and help achieve revenue targets. Develop a strong understanding of each client’s business and the competitive landscape. Support the Japanese Sales Team in managing the sales pipeline. Prepare proposals, presentations, and contracts in Japanese. Follow up on leads and close deals efficiently. Requirements Fluency in Japanese, both spoken and written. Strong interpersonal and organizational skills.

Proxymity connects investors and publicly listed companies, aiming to make communication clearer and more efficient. The platform supports transparency and compliance, adapting to evolving regulations with scalable technology. With a focus on simplifying proxy voting and asset servicing, Proxymity is expanding globally and supported by major financial institutions. Role overview The Client Service Associate, based in Kuala Lumpur, will be part of a team that delivers attentive service to a growing client base. This position supports Proxymity’s ongoing growth and offers room for development as the company expands. Main responsibilities Act as the main contact for clients, managing inquiries and issues within agreed service levels. Develop and maintain strong relationships with clients and stakeholders to build trust. Respond to and resolve client requests in a timely manner. Analyze problems to identify root causes and recurring trends, suggesting possible improvements. Handle current and upcoming workloads efficiently, always keeping a client-focused approach. Collaborate with global operations, client service hubs, and internal teams. Review and question existing processes, proposing enhancements where possible. Contribute to projects and operational testing that support change and improvement initiatives. Follow Standard Operating Procedures, reviewing them regularly to ensure accuracy and integrity. Look for opportunities to improve personal skills and performance. Align work with team goals and help train new colleagues as needed. Location This position is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Role Overview The Associate, Client Services at WPP Media supports client relationships and daily account management in Kuala Lumpur, Malaysia. This role helps deliver strong customer experiences by staying responsive to client requests and working closely with colleagues to provide solutions that fit client goals. Key Responsibilities Manage assigned client accounts and maintain regular communication Respond to client inquiries and resolve issues promptly Coordinate with internal teams to deliver solutions tailored to each client

As a Senior Client Executive at Precious Communications, you will assume a pivotal leadership role overseeing your accounts. This position entails managing daily communications programs while actively contributing to strategic initiatives and achieving outstanding results across earned media, social platforms, and digital channels. You will take on more responsibilities by leading work-in-progress (WIP) meetings, providing expert advice to clients, managing budgets, and mentoring junior team members, all while staying attuned to industry trends and media behaviors.This role is a significant advancement from the Client Executive position, transitioning you from execution to leadership.Your Responsibilities:Account & Project ManagementTake complete ownership of daily account operations and communications, ensuring all efforts align with agreed scopes, timelines, and KPIs.Lead WIP meetings confidently—setting agendas, guiding discussions, and managing follow-ups effectively.Prepare all client deliverables—including meeting notes, trackers, activity reports, and evaluation summaries—with a keen eye for accuracy, clarity, and timeliness.Oversee the implementation and coordination of campaigns across multiple touchpoints.Manage relationships with third-party vendors (e.g., designers, production teams, event partners), ensuring proper briefing, coordination, and quality control.Assist in campaign budgeting and costing—help the account lead track project spending and manage scope effectively.Identify operational risks, resourcing gaps, or timeline challenges early, and take the initiative to resolve them promptly.Collaborate closely with junior team members, providing guidance when necessary while remaining hands-on in execution and problem-solving.2. Media & Influencer RelationsLead media pitching efforts—crafting story angles, writing and personalizing pitches, and driving follow-ups until results are secured.Build and maintain meaningful relationships with media and influencers within relevant client sectors.Provide clients with strategic recommendations on media engagement, tone, or positioning, especially in low-RSVP or crisis contexts.Stay updated on evolving media trends and flag opportunities accordingly.

Join our dynamic team as a proactive and organized Executive/Senior Executive in Account Management, specializing in Advertising. We are seeking an individual with a robust background in digital media agencies, ideally from planning or client servicing domains. In this role, you will assist in driving business development, overseeing campaign execution, fostering client communication, and tracking performance metrics to deliver impactful digital solutions.Key ResponsibilitiesClient Support & CommunicationManage daily communications with clients and agency partners.Collect client requirements and convert them into concise internal briefs.Establish trust with clients by providing timely updates and professional assistance.Campaign Execution & CoordinationCollaborate with internal teams (Ad Ops, Creative, Influencer Marketing, Publisher Growth) to ensure seamless campaign execution.Track campaign timelines and asset delivery to exceed client expectations.Reporting & Performance TrackingAssist in preparing post-campaign reports with relevant performance metrics and insights.Identify optimization opportunities or upselling potential based on campaign results.Internal CollaborationWork with the Business Development team to create pitch decks and proposals.Engage in brainstorming sessions, contributing insights from your previous agency experience.

Join Gogoprint as a Customer Service Executive and elevate your career in the thriving online printing industry!At Gogoprint, we pride ourselves on being a leader in the online printing sector across the Asia Pacific region. In this vital role, you will be instrumental in providing exceptional service to our clients in Malaysia and Singapore, ensuring that every interaction is seamless and positive.Your Responsibilities:Promptly and professionally address customer inquiries through various communication channels.Understand customer needs deeply and provide solutions that exceed their expectations.Assist in generating potential sales by efficiently transferring leads to the sales team.Work collaboratively across departments to resolve customer complaints and escalate issues as necessary.Maintain comprehensive records of customer interactions to facilitate clear communication and effective problem resolution.Utilize customer feedback to collaborate with your team leader on continuous improvement of service delivery.What We Are Looking For:Fluency in Mandarin is essential for effective communication with our Mandarin-speaking clients.Strong command of English, ensuring clarity and understanding in all interactions.A customer-centric mindset, with a commitment to delivering outstanding service while following established processes.Excellent problem-solving and organizational skills to manage a variety of customer inquiries.A bachelor’s degree in any discipline.Self-motivated and capable of working independently with minimal supervision.What We Offer:A hybrid work model that combines the convenience of remote work with designated office days in our strategically located office near MRT Semantan.A dynamic and supportive workplace culture that fosters collaboration and creativity.Opportunities to be part of a forward-thinking team dedicated to shaping the future of the online printing industry.If you are eager to contribute to a meaningful role where your efforts can make a significant impact, apply now to become a part of our team at Gogoprint!

Join Precious Communications as a Public Relations & Client Services Intern, where you will embark on an enriching journey to gain hands-on experience that paves the way towards a future Client Executive position. In this role, you will assist in the daily management of client accounts, ensuring that all PR activities align with our esteemed communication standards. We are seeking enthusiastic candidates who can commit to a minimum of 6 months.Key Responsibilities:Oversee daily account management, including participation in WIP meetings, adhering to the established communication strategy and scope of work.Develop a strong understanding of clients’ businesses, their respective industries, key contacts, and internal communication mechanisms.Coordinate with and brief third-party vendors such as designers, photographers, event planners, and other service providers.Support media training initiatives for clients to enhance their communication skills.Proactively inform management about any potential client or budget challenges that may arise.Conduct media monitoring and compile relevant media clippings for reporting purposes.Draft and edit press releases, ensuring high-quality written communication.Assist with research related to client business and industry trends, as well as media training preparation.Help plan events by coordinating logistics and managing budget-related research.Contribute to the development of various content types, including press releases, FAQs, media briefing materials, presentation decks, and social media content.Engage in other ad-hoc marketing and PR initiatives as required.

For over 50 years, Mintel has been at the forefront of providing insightful research and intelligence solutions tailored for consumer-centric businesses. Our blend of world-class syndicated tools and customized insights equips our clients with the understanding necessary to navigate the markets that matter most and to fuel their next groundbreaking idea.Recognized as the world's premier market intelligence agency, Mintel offers a unique lens on consumer behaviors, market trends, innovative products, and competitive landscapes, offering invaluable perspectives on both global and local economies. Since 1972, our predictive analytics and expert guidance have empowered clients to make informed business decisions swiftly. Our mission is to facilitate growth for businesses and individuals alike.We are seeking a dedicated Client Success Executive to deliver both reactive and proactive support to Mintel's diverse global client portfolio across various sectors. This role involves addressing data analysis requests from clients and assisting colleagues with a range of client-related administrative tasks. As part of a dynamic team, you will provide exceptional support to our worldwide client base while collaborating with the Commercial team to meet their needs. This position offers a unique opportunity to work closely with our Commercial teams and global clients, ensuring you gain invaluable experience in an international setting.Primarily, this position will focus on supporting our APAC clients, while also catering to our global clientele.

As a Technical Service Executive at Sika AG, you will play a pivotal role in providing top-notch technical support and service to our clients in the construction and manufacturing sectors. Your responsibilities will include assisting customers with product selection, troubleshooting, and ensuring the optimal application of our innovative solutions.Join our dynamic team to engage with clients, deliver exceptional service, and contribute to our reputation as a leader in the industry.

Gogoprint, a premier online printing service in the Asia Pacific region, is seeking a dedicated Customer Service Executive to enhance our customer engagement and satisfaction. Join our vibrant customer service team to ensure our clients experience seamless interactions with us.This role involves:Providing timely responses to customer inquiries via email, WhatsApp, Facebook, and support tickets on a daily basis.Supporting our customers across Malaysia and Singapore.Identifying potential leads and facilitating their transfer to the sales team for high-volume or custom orders.Collaborating with various departments to address customer complaints effectively through our dedicated complaints dashboard.Analyzing recurrent issues and proposing long-term solutions to enhance our service quality.What we offer:Flexible hybrid work model (Work from Home & office).Be a part of a fast-paced e-commerce team with a global perspective.Collaborative management style.A casual yet ambitious work environment.Office conveniently located at MRT Semantan.

Join Experian as a Customer Service Executive in the bustling city of Kuala Lumpur. In this pivotal role, you will engage with customers, addressing their inquiries and providing exceptional service to enhance their experience. Your efforts will contribute significantly to our mission of delivering top-notch solutions and support to our valued clients.

Join QCP, Asia's premier digital asset partner, dedicated to empowering our clients with seamless integration of digital assets into their financial portfolios.We provide an extensive suite of solutions, ranging from spot on/off ramping and fixed income strategies to vanilla options and custom exotic products.Our mission is to be the most trusted partner in the digital asset markets, delivering innovative solutions that establish digital assets as essential components of every investment portfolio, balance sheet, and treasury.Since our inception in 2017, we have recognized the transformative potential of digital assets in reshaping financial markets and the broader landscape. We are at the forefront of change, successfully navigating through three market cycles while bridging the gap between institutional and cryptocurrency ecosystems.We prioritize building trustworthy partnerships, with a strong commitment to client success and care in everything we do.

Are you enthusiastic about luxury items, providing exceptional customer service, and the art of narrative? Do you excel at forging connections with discerning clientele while guiding them to discover timeless luxury pieces? If this resonates with you, we invite you to become a part of our team at LuxLexicon, the ultimate destination for pre-owned luxury.As a Luxury Client Advisor, you will represent our store, showcasing the elegance and professionalism that defines our brand. Your mission is to cultivate enduring relationships with clients, deliver personalized service, and share your insights on luxury fashion, accessories, and trends.Key Responsibilities:Deliver outstanding client service to create unforgettable shopping experiences.Establish and nurture a loyal clientele through proactive engagement and relationship building.Stay informed about the latest luxury trends and educate clients on product offerings.Ensure the store's presentation meets luxury standards, providing an inviting atmosphere.Collaborate with team members to meet store objectives and uphold the brand’s ethos.

About ThoughtFull:ThoughtFull is a digital mental health company backed by Temasek, dedicated to delivering comprehensive mental healthcare solutions accessible to everyone through insurers and employee benefits. With our innovative app, ThoughtFullChat (TFC), we empower individuals to take charge of their mental wellbeing, providing resources ranging from self-guided learning to personalized coaching with mental health professionals via text, video, or in-person sessions. We believe that healthier employees contribute to more engaging and productive workplaces.Our mission is to prioritize mental health for all, every day. This ambitious vision drives us, and with a team willing to Dream Audaciously, Do ThoughtFully, we are confident in making this aspiration a reality. If you are passionate about making a significant impact and striving for excellence in your work, we invite you to join our team!Role Overview: Client Success LeadYour Primary Responsibilities:Team Leadership: As the lead, you will be responsible for driving team performance and reaching established targets. Balance direct project involvement with guiding, empowering, and delegating responsibilities to your team members.High-Performance Team Building: Create and manage a high-performing team that consistently delivers exceptional service and care to our clients.Process Optimization: Develop and refine process flows to enhance operational efficiency and scalability.Product Knowledge: Quickly learn and demonstrate in-depth product knowledge to better serve our clients. Actively contribute to product improvement initiatives.Client Engagement Programs: Design and implement activation and engagement plans in collaboration with internal teams to boost client education and engagement, ensuring a measurable impact tailored to client needs.Data-Driven Decision Making: Analyze micro-level data and insights to inform strategies that foster client growth and retention.

Join Tarro as a Client Technology ManagerAt Tarro, we create innovative solutions designed to alleviate the operational challenges faced by small brick-and-mortar restaurants. Our mission is to empower these businesses by offering a seamless connection to their customers through a diverse ecosystem of products, including AI-driven order management, delivery solutions, payment processing, and point-of-sale software. We blend cutting-edge technology with the human touch to address the real-world challenges that small business owners encounter.We are deeply committed to our customers' success, believing that when they thrive, so do we. Despite the U.S. restaurant industry being a $1 trillion market, it remains largely underserved by technology. While larger chains can invest in costly solutions, we aim to provide affordable access to the same technology for small restaurant owners.Having achieved profitability for nearly a decade, we have experienced an impressive 5x revenue growth over the past four years. Following our latest fundraising round in mid-2022, which valued us at $450M, we have seen significant advancements in customer acquisition, product development, and team expansion. Thousands of dedicated restaurants trust Tarro to help them succeed, collectively serving nearly 20 million customers. We are honored to be recognized as one of Built In’s top companies to work for in 2023.To explore our culture, values, and how you can contribute to the success of local restaurants, visit us here!What We’re SeekingWe are in search of a Client Technology Manager to lead and expand our Client Tech team. This role balances hands-on operations with strategic oversight, with approximately equal emphasis on both aspects.The Client Tech team is responsible for onboarding and providing technical support to restaurants utilizing our platform. You will manage a team of 10 to 15 individuals, overseeing every aspect of the team: from personnel management and process optimization to quality assurance and functional evolution.As we launch new products (including POS and Payment Terminals), venture into new restaurant verticals, and grow our client base, we seek a proactive leader who is eager to build rather than merely maintain operations.Your ResponsibilitiesOversee daily operations. Handle escalations, conduct quality audits, perform one-on-one meetings, manage hiring, and oversee performance evaluations. When challenges arise, you will be actively involved in problem-solving.Develop team capabilities. Mentor your team members and facilitate their professional growth to enhance team performance.Drive strategic initiatives. Collaborate with cross-functional teams to align client technology objectives with company goals.

Lighthouse develops an AI-driven platform designed for the hospitality sector, with a focus on commercial strategy. By connecting a vast hotel data network, the platform provides real-time insights to help hotels make informed decisions and increase revenue. The company has secured $370 million in Series C funding and reports annual recurring revenue exceeding $100 million. With a team of over 850 professionals across 35 countries, Lighthouse supports tens of thousands of hotels in 185 countries, including all major global chains and many independent properties. The platform enables hoteliers to respond quickly and consistently outperform competitors. Our values Pursuit of Excellence: Innovation and a deep investment in customer success drive the team. Curiosity and attention to detail shape the work. Meaningful Impact: The team recognizes the importance of their work and its role in advancing Lighthouse. Empowering Each Other: Collaboration and mutual growth are central. Individual strengths and shared goals are valued. Lighthouse fosters a collaborative and supportive community, committed to making a difference for both customers and colleagues. Location The Client Success Manager position is based in Greater Kuala Lumpur.

As a Client Success Specialist, you will play a pivotal role in ensuring our clients receive exceptional service and support. Your fluency in Hindi will enable you to connect with our diverse client base effectively. You will be responsible for onboarding new clients, addressing their inquiries, and providing solutions to enhance their experience with our services.

As the Risk Control Director at fuku, you will lead the development of our client risk management framework from its inception, ensuring robust protection against various forms of trading irregularities and fraud. Based in vibrant Kuala Lumpur, you will have the opportunity to architect a comprehensive risk strategy, build a high-performing team, and drive meaningful outcomes across client onboarding, trading operations, and financial transactions.Your primary responsibilities will include:- Designing and implementing an end-to-end client risk management framework that spans onboarding, trading, funding, and withdrawal processes.- Developing mechanisms for detecting abnormal trading activities, including latency arbitrage, bonus abuse, wash trading, and multi-account fraud.- Managing risks associated with introducing brokers (IBs) and agent channels through rigorous onboarding standards and ongoing monitoring.- Collaborating with finance and AML teams to establish stringent risk controls over deposit and withdrawal fund flows.- Building an effective risk rules engine and data monitoring model, transitioning from manual processes to systematic solutions.- Leading the client risk team, focusing on hiring, structuring, SOPs, escalation processes, and reporting to senior leadership.Key Candidate Profile:We are looking for a strategic leader who brings:- More than 5 years of experience in financial services risk management, with a minimum of 3 years focusing on client risk within retail FX, CFD, or derivatives platforms.- Hands-on experience with MT4/MT5 in a risk management capacity.- A proven history of identifying and mitigating abusive trading behaviors and managing IB channel risks.- Experience in building or significantly enhancing risk rules engines or monitoring systems.- Fluency in Mandarin is essential, given our platform’s operations and client base in Chinese-speaking markets.- Experience in team management at a managerial or director level.If you have a deep understanding of client risk management within Forex or CFD platforms and possess a strategic mindset, we encourage you to apply for this pivotal role.