Client Success Lead

About ThoughtFull:ThoughtFull is a digital mental health company backed by Temasek, dedicated to delivering comprehensive mental healthcare solutions accessible to everyone through insurers and employee benefits. With our innovative app, ThoughtFullChat (TFC), we empower individuals to take charge of their mental wellbeing, providing resources ranging from self-guided learning to personalized coaching with mental health professionals via text, video, or in-person sessions. We believe that healthier employees contribute to more engaging and productive workplaces.Our mission is to prioritize mental health for all, every day. This ambitious vision drives us, and with a team willing to Dream Audaciously, Do ThoughtFully, we are confident in making this aspiration a reality. If you are passionate about making a significant impact and striving for excellence in your work, we invite you to join our team!Role Overview: Client Success LeadYour Primary Responsibilities:Team Leadership: As the lead, you will be responsible for driving team performance and reaching established targets. Balance direct project involvement with guiding, empowering, and delegating responsibilities to your team members.High-Performance Team Building: Create and manage a high-performing team that consistently delivers exceptional service and care to our clients.Process Optimization: Develop and refine process flows to enhance operational efficiency and scalability.Product Knowledge: Quickly learn and demonstrate in-depth product knowledge to better serve our clients. Actively contribute to product improvement initiatives.Client Engagement Programs: Design and implement activation and engagement plans in collaboration with internal teams to boost client education and engagement, ensuring a measurable impact tailored to client needs.Data-Driven Decision Making: Analyze micro-level data and insights to inform strategies that foster client growth and retention.

Lighthouse develops an AI-driven platform designed for the hospitality sector, with a focus on commercial strategy. By connecting a vast hotel data network, the platform provides real-time insights to help hotels make informed decisions and increase revenue. The company has secured $370 million in Series C funding and reports annual recurring revenue exceeding $100 million. With a team of over 850 professionals across 35 countries, Lighthouse supports tens of thousands of hotels in 185 countries, including all major global chains and many independent properties. The platform enables hoteliers to respond quickly and consistently outperform competitors. Our values Pursuit of Excellence: Innovation and a deep investment in customer success drive the team. Curiosity and attention to detail shape the work. Meaningful Impact: The team recognizes the importance of their work and its role in advancing Lighthouse. Empowering Each Other: Collaboration and mutual growth are central. Individual strengths and shared goals are valued. Lighthouse fosters a collaborative and supportive community, committed to making a difference for both customers and colleagues. Location The Client Success Manager position is based in Greater Kuala Lumpur.

About ThoughtFull:ThoughtFull is dedicated to making mental health accessible for both personal and professional growth, supporting individuals through every stage of life, anytime and anywhere.As a Temasek-backed organization, ThoughtFull stands at the forefront of mental healthcare innovation in Asia, providing comprehensive mental health services for corporate clients across the region and beyond. We take pride in being the first in Asia to introduce clinically validated text-based coaching and to collaborate with insurers, enhancing accessibility for individuals and businesses alike. Join our mission and be part of an exceptional team!Role Overview: Client Success ManagerYour Responsibilities:Foster strong relationships with key client stakeholders, managing the complete client lifecycle from onboarding and launch to ongoing engagement initiatives. Drive business growth through account renewals and increase annual recurring revenue while mitigating churn risks.Enhance client satisfaction and trust by promoting adoption, retention, and engagement. Analyze client data proactively to provide insightful recommendations and identify upselling and cross-selling opportunities.Exhibit a deep understanding of ThoughtFull’s products, services, and engagement strategies.Design and implement activation programs and communication plans at scale, collaborating with internal teams to drive education, boost engagement, and create measurable impacts tailored to client needs.

For over 50 years, Mintel has been at the forefront of providing insightful research and intelligence solutions tailored for consumer-centric businesses. Our blend of world-class syndicated tools and customized insights equips our clients with the understanding necessary to navigate the markets that matter most and to fuel their next groundbreaking idea.Recognized as the world's premier market intelligence agency, Mintel offers a unique lens on consumer behaviors, market trends, innovative products, and competitive landscapes, offering invaluable perspectives on both global and local economies. Since 1972, our predictive analytics and expert guidance have empowered clients to make informed business decisions swiftly. Our mission is to facilitate growth for businesses and individuals alike.We are seeking a dedicated Client Success Executive to deliver both reactive and proactive support to Mintel's diverse global client portfolio across various sectors. This role involves addressing data analysis requests from clients and assisting colleagues with a range of client-related administrative tasks. As part of a dynamic team, you will provide exceptional support to our worldwide client base while collaborating with the Commercial team to meet their needs. This position offers a unique opportunity to work closely with our Commercial teams and global clients, ensuring you gain invaluable experience in an international setting.Primarily, this position will focus on supporting our APAC clients, while also catering to our global clientele.

About Us:At Tarro, we are dedicated to crafting innovative solutions that empower small brick-and-mortar restaurants by alleviating the operational challenges they face. Our multi-product ecosystem seamlessly connects restaurants with their customers through AI-driven order-taking, delivery solutions, payment processing, and point-of-sale software. By blending technology (bits) and human touch (atoms), we tackle real-world issues that small business owners encounter.Our commitment to prioritizing customer satisfaction drives our success. With the U.S. restaurant sector representing over a $1 trillion total addressable market, we recognize the technology gap faced by small restaurants compared to larger chains. We strive to level the playing field by offering affordable access to cutting-edge technologies.Having been profitable for nearly a decade with a remarkable 5x revenue growth in the last four years, our most recent valuation was at $450M. We have experienced significant growth in customer acquisition, product innovation, and team expansion. Our loyal client base of thousands of restaurants has allowed us to serve nearly 20 million customers. We are proud to be recognized as one of Built In’s top companies to work for in 2024.To explore our culture and values further, and to understand how you can contribute to the success of mom & pop restaurants, please visit our website!

As a Client Success Specialist, you will play a pivotal role in ensuring our clients receive exceptional service and support. Your fluency in Hindi will enable you to connect with our diverse client base effectively. You will be responsible for onboarding new clients, addressing their inquiries, and providing solutions to enhance their experience with our services.

About Us:At Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating the operational challenges they face in running their businesses. Our innovative multi-product ecosystem integrates AI-driven order-taking, delivery solutions, payment processing, and point-of-sale software, creating seamless connections between restaurants and their customers. We combine cutting-edge technology with human touch to tackle real-world challenges faced by small business owners.Our unwavering commitment is to prioritize our customers, working backward from their needs. When our clients thrive, we thrive. With over $1 trillion in total addressable market (TAM) in the U.S. restaurant industry, we recognize the technology gap that small restaurants face compared to larger chains. We are passionate about providing affordable access to the same advanced technologies that big players use.Tarro has enjoyed nearly a decade of profitability and achieved 5x revenue growth over the past four years. As of our most recent funding round in mid-2022, we were valued at $450M and have experienced significant growth in customer acquisition, product innovation, and team expansion. We are proud to have served nearly 20 million customers and to be recognized as one of Built In’s top companies to work for in 2024.To discover more about our culture, values, and how you can help mom-and-pop restaurants thrive, please visit us!What We’re Looking For:As an Onboarding Success Manager, you will play a pivotal role in integrating new restaurant clients into the Tarro platform. You will collaborate closely with clients to understand their operational preferences and translate them into our system configurations. This crucial setup work determines our capacity to effectively support restaurants, as it hinges on accurately reflecting their real-world operations within our platform.Every restaurant has unique requirements, and our system offers considerable flexibility. However, this flexibility is only beneficial if utilized correctly. Your onboarding process will involve gathering extensive data, making informed decisions on representation, and leveraging features that clients may not even be aware of. Often, you will assist clients in identifying their true needs rather than merely executing instructions.This role carries significant responsibility; one error can lead to agent errors, client dissatisfaction, and increased churn rates. Additionally, speed is essential, as restaurants expect rapid deployment and functionality.

Join our dynamic team at Lifted, where we prioritize customer satisfaction and technical excellence. As a Technical Customer Success Analyst, you will play a crucial role in ensuring our clients achieve their goals using our innovative solutions. Your expertise will help clients navigate challenges, optimize their experience, and leverage our tools effectively.

As a Senior Customer Success Engineer at Veeam Software, you will play a pivotal role in ensuring our customers achieve maximum value from our solutions. You will leverage your technical expertise and problem-solving skills to deliver exceptional support and guidance, driving customer satisfaction and retention. This position involves collaborating closely with cross-functional teams to address customer needs and enhance their experience with our products.

Are you enthusiastic about luxury items, providing exceptional customer service, and the art of narrative? Do you excel at forging connections with discerning clientele while guiding them to discover timeless luxury pieces? If this resonates with you, we invite you to become a part of our team at LuxLexicon, the ultimate destination for pre-owned luxury.As a Luxury Client Advisor, you will represent our store, showcasing the elegance and professionalism that defines our brand. Your mission is to cultivate enduring relationships with clients, deliver personalized service, and share your insights on luxury fashion, accessories, and trends.Key Responsibilities:Deliver outstanding client service to create unforgettable shopping experiences.Establish and nurture a loyal clientele through proactive engagement and relationship building.Stay informed about the latest luxury trends and educate clients on product offerings.Ensure the store's presentation meets luxury standards, providing an inviting atmosphere.Collaborate with team members to meet store objectives and uphold the brand’s ethos.

At Veeam, the leading global provider of data resilience solutions, we empower businesses to manage their data seamlessly, anytime and anywhere. With our comprehensive services in data backup, recovery, portability, security, and intelligence, we safeguard over 550,000 customers around the globe who rely on us to keep their operations running smoothly. Join our dynamic team as we innovate and grow together, creating significant impacts for some of the largest brands in the world. The future of data resilience is bright - step forward with us, fearlessly.About the RoleWe are looking for a collaborative and articulate individual who possesses strong organizational skills and a solid technical foundation in Veeam products. This role is perfect for someone driven by ensuring customer success and achieving outstanding outcomes. You will work alongside Customer Success Engineers (CSEs) and Account Executives (AEs) to enhance customer experiences related to our security products and applications within the Veeam Data Platform (VDP). Your responsibilities will include conducting readiness checks, data modeling, and engaging in risk discussions with CISO/CIO stakeholders, while also monitoring telemetry and assessing maturity against the Veeam Data Resilience Maturity Model (DRMM) to optimize our posture and uncover expansion opportunities.What You’ll DoEngage with customers on topics related to security products, architectures, and risks within the Veeam Data Platform (VDP).Conduct readiness assessments and lead data modeling efforts to validate solution designs and expedite decision-making.Monitor attack surfaces and vulnerabilities (including DRMM scoring), track telemetry or recurring inspection signals, report trends, and perform potential health checks.Validate designs to mitigate risks and accelerate time to value.Identify and communicate expansion opportunities; review consumption trends and organize checkpoint reviews (with or without AE coordination).Collaborate with CISO/CIO stakeholders on risk, status, and opportunity discussions; synthesize inputs from account health and CSE-led Quarterly Business Reviews (QBRs).Support AEs in security- and AI-driven expansion initiatives, influencing roadmap priorities alongside CSE counterparts.Operate as a pooled resource covering Enterprise and Commercial-Named accounts (generally $100K+ ARR), typically at a 1 Security Success Engineer to 6–8 CSE coverage ratio.Note: This role does not primarily own Onboarding motions nor is directly responsible for Renewals.

The RoleAs a pivotal member of SEEK, reporting directly to the Head of Customer Success, the Customer Success Team Manager is crucial to our mission of empowering customers to thrive. You will take charge of daily team leadership and performance management, becoming the primary force behind behavioral transformation, strategic execution, and sustainable growth within your team.Located in our Kuala Lumpur office, you will collaborate closely with both local and regional teams to achieve our business goals. Effective stakeholder management is essential for success in this role.Your role will connect frontline operations with leadership, ensuring your team identifies client recruitment challenges and provides customized engagement solutions that fulfill business requirements. Your success will be evaluated based on your ability to cultivate a high-performing team that exemplifies SEEK's culture while achieving critical operational metrics.As a people manager, you will be responsible for enhancing team performance to meet key business objectives. Additionally, you will manage customer relationships, escalations, and interactions across all customer segments at SEEK.Key Responsibilities include:Team Leadership: Inspire, coach, and develop a high-performing team to achieve business outcomes, including recruitment, goal setting, and performance management.Operational Execution: Oversee and assess daily team activities to ensure alignment with departmental OKRs.Performance Tracking: Leverage data and trends to provide coaching on customer engagement strategies, ensuring compliance with business goals.Client Engagement: Collaborate with clients to identify strategic sourcing needs and address escalations or complex conversations effectively.Internal Collaboration: Foster strong relationships with Sales Managers and teams to promote a unified approach and enhance the value delivery of SEEK products.Subject Matter Expertise: Maintain in-depth knowledge of SEEK’s product offerings to mentor team members and act as a technical resource for clients.Strategic Communication: Communicate effectively to influence senior stakeholders internally and externally, ensuring timely project delivery and additional work streams.

Role Overview Seek Limited is looking for a Customer Success Manager based in Kuala Lumpur. This role centers on building and maintaining strong client relationships, with a focus on helping customers get the most from our products and services. The position involves regular engagement with clients to understand their needs and support their ongoing success. What You Will Do Develop and nurture relationships with clients to support their goals. Work closely with customers to ensure they gain full value from our offerings. Spot opportunities for clients to grow and improve their use of Seek Limited’s products. Serve as a trusted advisor, providing guidance and support as needed. Collaborate with internal teams to address client feedback and drive positive outcomes.

Join WPP Media as a Client Manager and be part of a dynamic team dedicated to transforming media experiences! About WPP Media: WPP is at the forefront of creative transformation, harnessing the power of creativity to foster better futures for our employees, the planet, our clients, and communities. Learn more at wpp.com. WPP Media serves as WPP’s global media collective. In a world saturated with media, we combine the best platforms, talent, and partnerships to unlock limitless growth opportunities. For further details, visit wppmedia.com. We pride ourselves on our culture and the talent within our team, which enables us to deliver outstanding experiences for our clients and each other. In this position, embracing WPP and WPP Media’s core values is essential: Be Extraordinary by Leading Collectively to Inspire Transformational Creativity. Create an Open Environment by Balancing People and Client Experiences through Trust. Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. About the WPP Media Clients Team: The WPP Media Clients Team is a specialized unit within WPP Media Malaysia providing services to our growth-oriented clients who emphasize performance, agility, and rapid response. Our team consists of media specialists who handle the entire campaign lifecycle, including client engagement, strategic planning, and campaign management. Reporting Structure: This position reports directly to the Client Lead. Role Overview: We are seeking a highly motivated Client Manager/Senior Manager to become part of the WPP Media Clients Team in Malaysia. As a Manager, candidates should possess 2-3 years of experience in the media industry, while Senior Manager candidates should have 5-7 years of relevant experience in a similar media role. Prior experience in team management or fostering team development is a plus. As the primary contact for a portfolio of clients, you will oversee their advertising needs from inception to execution, ensuring successful outcomes.

Veeam Software, recognized as the global leader in data resilience, empowers businesses with the ability to manage their data seamlessly, anytime and anywhere. Our comprehensive suite of services encompasses data backup, recovery, portability, security, and intelligence. With a global customer base of over 550,000, we are dedicated to supporting the operational continuity of major brands worldwide. Join us in our mission to innovate and excel in the future of data resilience.About the RoleThe Manager of Renewals and Customer Success plays a pivotal role in building, guiding, and managing a team of Renewals Sales Representatives and/or Associate Managers within a designated regional segment. This position involves overseeing customer retention efforts, identifying upsell opportunities, and consistently achieving renewal targets. As a technology-oriented sales leader, you will provide strategic direction and technical vision while driving Veeam's revenue through meticulous account and resource planning. The ideal candidate will be organized, collaborative, and adept at managing multiple renewal campaigns, ensuring that the value of Veeam solutions is effectively communicated to customers and partners.What You’ll DoLead and develop a team of 4-10 Renewals Sales Representatives and/or Associate Managers, fostering a culture of performance through coaching, management, and career development.Enhance team performance by providing targeted coaching and support.Cultivate a positive team atmosphere that aligns with Veeam's Core Values.Oversee team performance against sales forecasts and quotas, ensuring operational plans are executed effectively.Drive company revenue growth by consistently achieving individual and team sales targets.Monitor the daily activities of Renewals Sales Representatives, including sales performance and usage of Veeam's CRM (Salesforce.com).Analyze metrics related to renewal rates, prepaid maintenance, and upsell/cross-sell initiatives.Collaborate with field sales teams on territory labor division and execution strategies.Contribute to the growth of maintenance revenue through strategic initiatives.

Join Insider One as a Customer Success Manager and play a pivotal role in enhancing customer experiences across our innovative platform.About Insider OneInsider One is the leading platform for marketing and customer engagement, designed to empower teams to achieve their maximum potential and become unstoppable. With a team of over 1,500 professionals from more than 50 nationalities across 30 offices, we leverage cutting-edge AI technology and an integrated Customer Data Platform (CDP) to offer a seamless blend of data, personalization, and journey orchestration across a diverse array of channels, including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we secured a significant $500M Series E funding led by General Atlantic, backed by esteemed investors like Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. Our client portfolio includes over 2,000 high-growth startups and Fortune 500 companies such as Samsung, Nike, L’Oreal, and many more.Proudly recognized as one of the few woman-founded, women-led B2B SaaS unicorns globally, Insider One is lauded by customers and analysts alike for our leadership in marketing and customer engagement solutions.

CrossBorderTalents is looking for a Mandarin-Speaking Customer Success Specialist based in Kuala Lumpur. This role focuses on supporting users of a leading online shopping platform, handling both inbound phone calls and emails. The main goal is to deliver clear, accurate, and helpful assistance, ensuring each customer receives the support they need. Main responsibilities Guide customers step-by-step when placing online orders Respond to questions and requests through phone and email channels Safeguard customer financial details during payment transactions Resolve concerns to build and maintain customer loyalty Collaborate with team members to enhance overall service quality Take part in ongoing training to expand skillsets Meet or exceed performance targets set by the company What matters in this role Professionalism and a strong sense of responsibility are essential. The position requires a customer-first mindset, attention to quality, and a commitment to upholding the brand's reputation. Every interaction shapes the customer experience and reflects the values of the client.

Join Tarro as a Client Technology ManagerAt Tarro, we create innovative solutions designed to alleviate the operational challenges faced by small brick-and-mortar restaurants. Our mission is to empower these businesses by offering a seamless connection to their customers through a diverse ecosystem of products, including AI-driven order management, delivery solutions, payment processing, and point-of-sale software. We blend cutting-edge technology with the human touch to address the real-world challenges that small business owners encounter.We are deeply committed to our customers' success, believing that when they thrive, so do we. Despite the U.S. restaurant industry being a $1 trillion market, it remains largely underserved by technology. While larger chains can invest in costly solutions, we aim to provide affordable access to the same technology for small restaurant owners.Having achieved profitability for nearly a decade, we have experienced an impressive 5x revenue growth over the past four years. Following our latest fundraising round in mid-2022, which valued us at $450M, we have seen significant advancements in customer acquisition, product development, and team expansion. Thousands of dedicated restaurants trust Tarro to help them succeed, collectively serving nearly 20 million customers. We are honored to be recognized as one of Built In’s top companies to work for in 2023.To explore our culture, values, and how you can contribute to the success of local restaurants, visit us here!What We’re SeekingWe are in search of a Client Technology Manager to lead and expand our Client Tech team. This role balances hands-on operations with strategic oversight, with approximately equal emphasis on both aspects.The Client Tech team is responsible for onboarding and providing technical support to restaurants utilizing our platform. You will manage a team of 10 to 15 individuals, overseeing every aspect of the team: from personnel management and process optimization to quality assurance and functional evolution.As we launch new products (including POS and Payment Terminals), venture into new restaurant verticals, and grow our client base, we seek a proactive leader who is eager to build rather than merely maintain operations.Your ResponsibilitiesOversee daily operations. Handle escalations, conduct quality audits, perform one-on-one meetings, manage hiring, and oversee performance evaluations. When challenges arise, you will be actively involved in problem-solving.Develop team capabilities. Mentor your team members and facilitate their professional growth to enhance team performance.Drive strategic initiatives. Collaborate with cross-functional teams to align client technology objectives with company goals.

Proxymity connects investors and publicly listed companies, aiming to make communication clearer and more efficient. The platform supports transparency and compliance, adapting to evolving regulations with scalable technology. With a focus on simplifying proxy voting and asset servicing, Proxymity is expanding globally and supported by major financial institutions. Role overview The Client Service Associate, based in Kuala Lumpur, will be part of a team that delivers attentive service to a growing client base. This position supports Proxymity’s ongoing growth and offers room for development as the company expands. Main responsibilities Act as the main contact for clients, managing inquiries and issues within agreed service levels. Develop and maintain strong relationships with clients and stakeholders to build trust. Respond to and resolve client requests in a timely manner. Analyze problems to identify root causes and recurring trends, suggesting possible improvements. Handle current and upcoming workloads efficiently, always keeping a client-focused approach. Collaborate with global operations, client service hubs, and internal teams. Review and question existing processes, proposing enhancements where possible. Contribute to projects and operational testing that support change and improvement initiatives. Follow Standard Operating Procedures, reviewing them regularly to ensure accuracy and integrity. Look for opportunities to improve personal skills and performance. Align work with team goals and help train new colleagues as needed. Location This position is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

About WPP MediaWPP Media stands as a reliable growth partner for the world's foremost brands. Our team comprises exceptional talent harnessed through trusted data and intelligence, alongside world-class partnerships, all unified by our innovative marketing platform, WPP Open. We empower clients to navigate change, seize opportunities, and achieve transformational growth.As WPP’s AI-driven media operating unit, WPP Media integrates media, data, and partnerships to offer creative personalization at scale. Through our connection with WPP Open and powered by Open Intelligence, clients gain clear insights into the effectiveness of their media investments.For further details, visit wppmedia.com.