Customer Service Representative - Front Desk

Key Responsibilities:Front Desk Operations· Provide exceptional front desk reception services, ensuring visitors and customers are greeted professionally and directed to the appropriate department based on their inquiries.Telephone Management· Operate the PABX telephone system, managing incoming calls with efficiency and courtesy, while addressing customer i…

Avomind is hiring a Mandarin-speaking Customer Service Representative for its client support team in Kuala Lumpur. This position reports to the Team Lead or Senior Customer Service and centers on assisting Mandarin-speaking clients. Key responsibilities Handle customer inquiries through phone, email, and live chat channels Provide clear and accurate information about financial products and services Resolve client issues promptly Collaborate with team members to ensure a positive customer experience Location This role is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Experian is looking for a Customer Service Executive to join the team in Kuala Lumpur. This position centers on supporting clients by handling their questions and resolving concerns, aiming to create a positive experience with every interaction. Role overview The Customer Service Executive responds to customer inquiries, works to resolve issues efficiently, and helps maintain high satisfaction levels. The role involves regular communication with clients and collaboration with team members to deliver reliable service. What you will do Address customer questions and requests promptly Resolve issues to ensure client satisfaction Work closely with colleagues to provide consistent support Requirements Strong communication skills Commitment to delivering quality customer service Ability to work well within a team

Join Gogoprint as a Customer Service Executive and elevate your career in the thriving online printing industry!At Gogoprint, we pride ourselves on being a leader in the online printing sector across the Asia Pacific region. In this vital role, you will be instrumental in providing exceptional service to our clients in Malaysia and Singapore, ensuring that every interaction is seamless and positive.Your Responsibilities:Promptly and professionally address customer inquiries through various communication channels.Understand customer needs deeply and provide solutions that exceed their expectations.Assist in generating potential sales by efficiently transferring leads to the sales team.Work collaboratively across departments to resolve customer complaints and escalate issues as necessary.Maintain comprehensive records of customer interactions to facilitate clear communication and effective problem resolution.Utilize customer feedback to collaborate with your team leader on continuous improvement of service delivery.What We Are Looking For:Fluency in Mandarin is essential for effective communication with our Mandarin-speaking clients.Strong command of English, ensuring clarity and understanding in all interactions.A customer-centric mindset, with a commitment to delivering outstanding service while following established processes.Excellent problem-solving and organizational skills to manage a variety of customer inquiries.A bachelor’s degree in any discipline.Self-motivated and capable of working independently with minimal supervision.What We Offer:A hybrid work model that combines the convenience of remote work with designated office days in our strategically located office near MRT Semantan.A dynamic and supportive workplace culture that fosters collaboration and creativity.Opportunities to be part of a forward-thinking team dedicated to shaping the future of the online printing industry.If you are eager to contribute to a meaningful role where your efforts can make a significant impact, apply now to become a part of our team at Gogoprint!

Provide exceptional and tailored service across all aspects of Guest Service Operations.Assist hotel guests with efficiency, courtesy, and professionalism at all times.Execute various Guest Service responsibilities including:Concierge ServicesCashier DutiesTelephone Operations

Role Overview NielsenIQ is hiring an Associate Director, Deal Desk in Kuala Lumpur. This role leads efforts to refine deal processes and strengthen cross-functional collaboration. The Associate Director guides a team focused on evaluating and negotiating complex deals, always keeping business goals in sight. Key Responsibilities Oversee and optimize deal desk operations to support strategic company initiatives. Lead a team responsible for reviewing and negotiating multifaceted deals. Work closely with other departments to ensure deals align with business objectives. Provide analytical insights to support sales teams during deal structuring and negotiation.

We are seeking a passionate and skilled Front End Product Manager to join our dynamic team at Accion Labs in Kuala Lumpur. As a pivotal member of our product development team, you will be responsible for overseeing the design and implementation of engaging user interfaces that enhance our digital products. You will work closely with cross-functional teams to ensure that our products are not only functional but also user-friendly and visually appealing.

Join our dynamic team at fuku, a premier leader in the supply chain industry, where we prioritize customer satisfaction and innovation.As a Customer Service Officer, your role will involve:- Professionally addressing customer inquiries and complaints through phone, email, and chat in a timely manner.- Delivering precise information about our products and services.- Efficiently resolving customer issues to maintain high customer satisfaction levels.- Keeping detailed records of customer interactions and transactions.- Collaborating with various departments to tackle complex customer issues.- Identifying and escalating priority concerns to the appropriate channels.- Following up with customers to ensure resolution of their issues.- Contributing to team goals by completing related tasks as required.- Staying informed on product knowledge and industry trends to provide knowledgeable assistance.If you are passionate about customer service and eager to grow in a rewarding environment, we want to hear from you!

About Cygnify Cygnify is a telecommunications company based in Kuala Lumpur, Malaysia. The team is growing to support new digital projects and platforms. Multiple roles are open for front-end web developers who want to work on large-scale systems with modern technologies. Role Overview The VueJS Front-End Web Developer will help build and maintain responsive web applications. Collaboration is central to this role, with regular interaction alongside designers and back-end developers. Cygnify values new ideas and practical solutions that improve the digital experience for users. Main Responsibilities Design, implement, and maintain web applications using Vue.js Work with designers and back-end developers to create user-friendly interfaces Apply best practices for performance, accessibility, and code maintainability Contribute to technical discussions and feature design Write clean, efficient, and well-documented code Keep up with current trends in front-end development Help set up and maintain deployment pipelines for smoother releases Location This position is based in Kuala Lumpur, Malaysia.

Join Experian as a Customer Service Executive, where you will play a vital role in providing top-notch support to our valued customers. Your responsibilities will include addressing inquiries, resolving issues, and ensuring a seamless customer experience. We are looking for enthusiastic individuals who thrive in a fast-paced environment and are committed to delivering exceptional service.

Join our dynamic team at Sutherland as a Customer Service Consultant! In this role, you will be responsible for providing exceptional customer support, resolving inquiries, and ensuring customer satisfaction. Your ability to communicate effectively and empathize with customers will be key to your success.

Gogoprint, a premier online printing service in the Asia Pacific region, is seeking a dedicated Customer Service Executive to enhance our customer engagement and satisfaction. Join our vibrant customer service team to ensure our clients experience seamless interactions with us.This role involves:Providing timely responses to customer inquiries via email, WhatsApp, Facebook, and support tickets on a daily basis.Supporting our customers across Malaysia and Singapore.Identifying potential leads and facilitating their transfer to the sales team for high-volume or custom orders.Collaborating with various departments to address customer complaints effectively through our dedicated complaints dashboard.Analyzing recurrent issues and proposing long-term solutions to enhance our service quality.What we offer:Flexible hybrid work model (Work from Home & office).Be a part of a fast-paced e-commerce team with a global perspective.Collaborative management style.A casual yet ambitious work environment.Office conveniently located at MRT Semantan.

Join our esteemed client, a prominent player in the supply chain industry, as a Customer Service Officer specializing in Sea Freight. In this dynamic role, you will be the primary contact for customers, addressing inquiries related to sea freight bookings and shipment updates. Your responsibilities will include coordinating and managing sea freight shipments while ensuring timely and precise documentation such as bills of lading, invoices, and customs paperwork.You will actively monitor shipment progress and communicate proactively with customers regarding any delays, issues, or schedule changes. Collaborating with shipping lines, freight forwarders, and other stakeholders, you will ensure smooth operations and effectively resolve logistical challenges. Your commitment to delivering exceptional customer service will involve addressing concerns, resolving complaints, and providing tailored solutions to meet diverse customer needs.Additionally, you will maintain accurate records of customer interactions and service requests in our CRM system. Working closely with internal teams, including sales, operations, and finance, you will contribute to seamless service delivery and high customer satisfaction. Staying updated on industry trends and best practices related to sea freight and logistics is essential. You will also assist in preparing reports and performance metrics to evaluate service quality and identify improvement opportunities.

Join Experian as a Customer Service Executive in the bustling city of Kuala Lumpur. In this pivotal role, you will engage with customers, addressing their inquiries and providing exceptional service to enhance their experience. Your efforts will contribute significantly to our mission of delivering top-notch solutions and support to our valued clients.

About AgodaAgoda is a global leader in travel, connecting people to incredible experiences since 2005. Founded by two passionate entrepreneurs, we strive to simplify travel for everyone, making it accessible and enjoyable.As part of Booking Holdings [NASDAQ: BKNG], we proudly represent a diverse team of over 7,000 individuals from 90 countries, collaborating in offices worldwide. Our mission is to link people with unforgettable destinations and exceptional experiences, offering unbeatable deals on millions of hotels, flights, and holiday properties across the globe.At Agoda, every day brings new challenges and opportunities. Our culture is driven by data and technology, fostering curiosity and innovation. Join us in shaping the future of travel for the world!The Opportunity: We are seeking a dynamic leader to oversee Agoda's Customer Satisfaction & Incidents, Rocket Travel by Agoda (CSI RTA) team, which serves as our ultimate tier of customer support and a vital defense line for the company. This role demands a commercially astute leader capable of balancing exceptional customer service, operational excellence, and the strategic needs of high-value partnerships. The ideal candidate will be an influential leader with proven experience managing in-house teams and establishing expectations across BPO vendor relationships. You will tackle complex partner-driven escalations, leveraging insights from these situations to drive systemic enhancements and enhance partner trust. Acting as the key operational link among CSI, Operational and CX teams, BPO partners, and Commercial teams will be crucial to your success.

About AgodaAt Agoda, we connect the globe through travel. Founded in 2005 by two lifelong friends and entrepreneurs passionate about exploration, Agoda was established to simplify the travel experience for everyone.As part of Booking Holdings [NASDAQ: BKNG], our diverse team of over 7,000 employees from 90 countries collaborates across global offices. Daily, we link travelers to destinations and experiences through exceptional deals on millions of hotels, holiday properties, flights, and activities worldwide.At Agoda, no day is typical. Our culture thrives on data and technology, driving our curiosity and innovation. If you're eager to embark on an extraordinary journey and contribute to reshaping travel, we invite you to join us.Join Our Team:The Customer Support Team at Agoda recognizes that travel is a dynamic landscape. We offer in-person, real-time assistance 24/7 in 38 languages. Our commitment extends beyond answering calls and emails; our specialists actively strive to enhance customer experiences. By collaborating with other teams and experimenting with solutions, we continuously develop innovative products that deliver meaningful results and propel Agoda's business success. Our Customer Support Team plays a crucial role in reinforcing Agoda's core strengths and maintaining a clear vision for efficient and satisfying customer support.Are you a proactive leader skilled in driving success within a multicultural environment?This position entails overseeing the customer service teams dedicated to English-speaking customers, providing support through voice, email, chat, and back-office functions. The Regional Manager will offer vision, leadership, and guidance to team leaders and associates in key operational areas, focusing on performance and goals.

Join our dynamic team at ajobthing1 as a Customer Service Executive specializing in Mandarin communication. This role allows you to work remotely while providing exceptional support to our clients. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

Role Overview:Join our dedicated Customer Service team at Zeal Group, where we strive to enhance our clients' experiences with our products and services. As a Customer Service Associate, you will play a crucial role in identifying and addressing any issues that may arise, ensuring a seamless journey for our customers. Our goal is to continuously improve and exceed customer expectations, making every interaction a positive one.Key Responsibilities:Respond to customer inquiries via online chats, emails, and phone calls promptly and accurately.Meet performance metrics while being a supportive team player, willing to go the extra mile for your colleagues.Adhere to standard operating procedures and manuals in daily tasks.Identify and escalate any gaps or shortcomings in existing processes to the team leader.Document and communicate common customer inquiries and issues on a daily basis.Stay updated with training and changes to processes, systems, and campaigns to excel in daily responsibilities.Monitor customer concerns that may indicate larger underlying problems that require escalation.Manage customer expectations by escalating complex inquiries to the Team Leader for mutually beneficial solutions.Participate in daily huddles to discuss key focuses, updates, successes, and learning points.Ensure a positive customer experience in every interaction with clients.Embody Zeal Group's core values in all dealings with clients and internal stakeholders.Qualifications:Possess a Diploma or Degree in a relevant field.Have 2 to 3 years of experience in customer service or contact centers.Experience in the FX/Finance industry is a distinct advantage.Able to perform multiple tasks efficiently, quick to learn, and equipped with strong problem-solving skills and customer relations acumen.Fluent in Mandarin and English, both verbal and written.Willingness to work shifts as required.Benefits:Life InsuranceMedical Coverage

Manage inquiries from both local and international clients, utilizing English, Malay, and Chinese as the primary languages. Deliver exceptional support through various channels such as phone, email, and live chat, addressing customer inquiries and needs effectively. Guide customers through the registration, onboarding, and verification processes for their trading accounts. Provide expert consultation on the trading platform, tools, and features, resolving any technical or operational challenges. Address customer concerns and questions promptly and professionally, escalating complex issues when necessary. Ensure accurate recording, filing, and organization of customer feedback and suggestions. Contribute to the enhancement of customer service processes, knowledge bases, and training materials. Perform additional duties as assigned on an ad-hoc basis.

Join our dynamic team as a Lead in Customer Experience at Sutherland, where your expertise will drive exceptional service delivery and enhance customer satisfaction. In this pivotal role, you will be responsible for leading a team of professionals, cultivating a culture of excellence, and implementing innovative strategies to optimize the customer journey.