Engineering Manager, Technical Support - Asia Pacific (including China)

About AirwallexAirwallex stands as the premier unified payments and financial platform designed for global enterprises. Our innovative amalgamation of proprietary infrastructure and sophisticated software equips over 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions to oversee business accounts, payments, spend management, treasury, and embedded finance seamlessly on a global scale.Founded in vibrant Melbourne, our dynamic team of over 2,000 talented professionals innovates across 26 global offices. Valued at US$8 billion and supported by prestigious investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of revolutionizing the future of global payments and financial services. If you are prepared to embark on the most ambitious journey of your career, we invite you to join us.

Join New Era Technology, where our People First philosophy drives everything we do. With a diverse global team of over 3,000 professionals, we are dedicated to fostering a workplace where every individual feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information through scalable end-to-end technology solutions.At New Era, you will be part of a collaborative culture that emphasizes your personal and professional development. Work alongside industry-certified experts, benefit from continuous training, and enjoy competitive perks. Guided by our core principles of prioritizing people, embracing ongoing learning, and thriving through collaboration and inclusivity, we empower our team to deliver exceptional customer service.If you're ready to make a meaningful impact in a nurturing, growth-oriented environment, New Era is the perfect place for you. Apply today and help us shape the future of work—together!We are excited to announce an opening for the Life Asia Technical Architect role.Employment Type: Permanent (with Client)Work Location: Kuala LumpurMode of Work: On-site (Work from Office)Role Overview:We are seeking a proactive technical leader with extensive LifeAsia expertise to spearhead the delivery of Life Insurance platforms across Asia. This position necessitates active engagement in configuration, development, integration, and ownership of delivery.Key Responsibilities:Lead the delivery of LifeAsia-based insurance platforms (PAS, POS, workflows).Conduct hands-on configuration, development, and integrations.Drive solution design and system architecture.Facilitate cloud migration (AWS/Azure/GCP) and adoption of microservices.Implement DevOps & CI/CD pipelines.Collaborate with business, regional teams, and vendors.Provide technical guidance to teams while remaining hands-on.Key Requirements:12+ years of IT experience in Life Insurance.Strong hands-on LifeAsia experience (mandatory).

Xcellink is on the lookout for an energetic and accomplished leader to spearhead the growth of our business operations across the Southeast Asia region. The ideal candidate will possess a robust background in enhancing Data Center Operations, Software Development, and Workforce Augmentation services. This pivotal role will focus on crafting and executing innovative business development strategies, steering sales initiatives, and broadening our customer base. The successful candidate will forge strategic alliances, elevate our market presence, and cultivate strong customer relationships. Key responsibilities include:Business Development & Strategy: Formulate and implement comprehensive strategies aimed at meeting growth objectives.Identify and seize new business opportunities, including partnerships and joint ventures.Conduct thorough market research to discern trends, opportunities, and the competitive landscape.Sales & Revenue Growth:Drive sales initiatives to reach revenue targets while expanding our offerings.Design and implement sales plans to penetrate markets and acquire new customers.Monitor sales performance and provide actionable insights for improvement.Customer Acquisition & Relationship Management:Develop strategies for acquiring and retaining high-value clients.Establish and maintain strong connections with key clients, addressing their needs with tailored solutions.Ensure client satisfaction through consistent follow-ups and prompt issue resolution.Market Presence & Networking:Enhance brand visibility through targeted marketing and active participation in industry events.Develop brand positioning strategies to differentiate Xcellink from competitors.Expand our network of industry contacts to unearth new business prospects.Collaboration with Delivery Teams:Work closely with delivery teams to ensure service alignment with market needs.Guide performance management and foster team development to drive growth.

About ThoughtFull:At ThoughtFull, we are dedicated to transforming the landscape of mental health, providing accessible support for both personal and professional development throughout every stage of life. Our organization, backed by Temasek, stands at the forefront of mental health innovation across Asia and beyond. As pioneers in offering clinically validated text-based coaching and establishing partnerships with insurers, we are committed to making mental healthcare accessible to individuals and organizations alike. Be a part of our passionate team and contribute to our mission!The Role:We are seeking a dynamic Business Development Manager who will be instrumental in driving strategic growth initiatives in Malaysia and the broader Southeast Asian market. In this pivotal role, you will take charge of identifying, cultivating, and securing high-value enterprise and partnership opportunities. You will manage your sales pipeline from prospecting through to closure, while working collaboratively across departments to refine our go-to-market strategies. Your contributions will be critical in enhancing our market presence and expanding into new territories, all while developing a scalable and sustainable sales engine.Key Responsibilities:Lead and expand the Enterprise sales and partnership pipeline (including insurance, broker, and TPA), ensuring robust lead generation to achieve quarterly and annual KPIs.Oversee the complete sales process, including lead generation, qualification, negotiation, and final contracting.Create strategic business development plans tailored for enterprise HR, Benefits, and Wellness sectors across key markets.Empower partner sales teams by providing resources, conducting training, and collaborating with the Revenue team to advance opportunities.Continuously refine our target persona as we enter new markets.Work cross-functionally with Marketing, Client Success, Product, Operations, and Clinical teams to optimize our sales strategy and processes.Utilize CRM tools (such as HubSpot or Pipedrive) to maintain pipeline integrity, generate insights, and forecast performance.

Overview We are on the lookout for enthusiastic and personable individuals who possess outstanding communication skills, a strong desire to learn and adopt new technologies, and a proven history of delivering exceptional customer service. Join us to explore diverse and dynamic IT environments that will accelerate your IT and communication skills development. What Will You Be Doing? As a Support Engineer, you will deliver Level 1 and Level 2 support to our valued clients, acting as the primary point of contact to identify, troubleshoot, and resolve reported issues. You will collaborate closely with the R&D Team by conducting initial investigations, such as reproducing reported issues, and effectively communicating your findings to the support software engineers and quality assurance engineers to aid in bug resolution. Your Responsibilities Will Include: Acting as a representative for project-specific customer inquiries and issues, taking ownership to ensure they are resolved. Ensuring customer satisfaction through project support and maintenance. Gathering information and conducting in-depth analysis, diagnosis, and troubleshooting. Committing to SLAs for response and resolution, troubleshooting, and performing root cause analysis of technical issues. Communicating effectively with customers and the internal R&D team regarding necessary bug fixes. Managing the status of reported issues and ensuring timely resolution. Continuously evaluating existing processes to streamline and enhance customer support activities.

Join proxymity as an IT Support Engineer and play a pivotal role in ensuring seamless technology operations within our organization. You will be responsible for troubleshooting complex technical issues, providing support to end-users, and maintaining IT infrastructure. This is an excellent opportunity for individuals passionate about technology and eager to grow within a dynamic team.

As a Technical Support Analyst specializing in Product Support at AvePoint, you will play a crucial role in ensuring customer satisfaction by providing top-tier technical assistance. You will troubleshoot technical issues, guide customers through solutions, and collaborate with product teams to enhance our offerings.

Join Sutherland as a Team Manager for our Technical Support division, where you will lead a dynamic team committed to delivering top-notch customer service. In this pivotal role, you will leverage your expertise in technical support and leadership to ensure the success of your team while providing exceptional service to our clients.

Join our dynamic team at AvePoint as a Bilingual Support Engineer, where your communication skills and passion for technology will shine! We’re looking for enthusiastic individuals who are eager to learn and excel in customer service. In this role, you will have the opportunity to work in diverse IT environments, enhancing your technical and interpersonal skills.Your Responsibilities:Serve as the primary point of contact for project-specific customer inquiries, ensuring issues are resolved effectively.Guarantee customer satisfaction through comprehensive Project Support and Maintenance.Gather information, conduct in-depth analysis, and troubleshoot technical issues.Adhere to Service Level Agreements (SLA) for response and resolution times, performing root cause analysis.Communicate clearly with both customers and the internal R&D team regarding necessary bug fixes.Oversee the status of raised issues, ensuring timely and effective resolutions.Continuously assess existing processes to improve and streamline customer support operations.

AvePoint seeks a Support Engineer with a focus on SharePoint to join its Kuala Lumpur team. This position involves providing technical support and real-world solutions for clients who rely on SharePoint in their daily operations. Key responsibilities Troubleshoot SharePoint-related issues and respond to client inquiries Work to enhance user experience and resolve technical problems Support the stable and reliable operation of client SharePoint environments Location The role is based in Kuala Lumpur, Malaysia.

Blue Wireless is a prominent global provider of innovative Wireless Network Solutions tailored for enterprises. With extensive coverage across more than 80 countries, we are revolutionizing how LTE/5G and Starlink technologies are utilized to connect branches, remote locations, and vessels through advanced wireless solutions. Our headquarters are located in Singapore, with operational branches in Australia, Malaysia, the Netherlands, the UK, and the United States. At Blue Wireless, we simplify project rollouts, ensuring a seamless and predictable process. However, our true strength lies in our people: their creativity, proactive mindset, and commitment to exceeding customer expectations drive our growth. We are continuously seeking dynamic individuals to join us on this exciting journey. The Role: Delivering in-life support for Blue Wireless services is essential to enhancing the customer experience and the overall success of our organization. As our global customer base expands, we are looking to strengthen our Global Customer Support (GSC) team in Malaysia with additional Network Support Engineers, who will collaborate closely with our Global Head of Customer Support. Your Responsibilities: Offer technical expertise in installations, troubleshooting, deployment, and configuration of routers and wireless network equipment. Develop and maintain comprehensive documentation for implemented networks. Manage technical testing and provide global support through various messaging platforms based on client locations. Act as the first point of contact for our global enterprise customers via calls, emails, and support tickets. Take ownership of incident resolution for network support issues, adhering to our SLA from start to finish. Troubleshoot network connectivity issues and effectively communicate solutions to our enterprise customers via email. Provide on-demand technical assistance remotely and participate in troubleshooting conference calls as needed. Collaborate with fellow network support engineers across different time zones to resolve network malfunctions.

Join our dynamic global team as an Application Support Duty Engineer at Zeal Group, where you will play a pivotal role in delivering exceptional support for ZEAL products. Your expertise will be critical in ensuring seamless assistance across various departments including Customer Service, Product, Engineering, and IT.Key Responsibilities:Develop comprehensive knowledge of ZEAL products and their functionalities, collaborating with cross-functional teams to enhance understanding.Manage end-to-end incident and problem resolution processes.Address inquiries through Jira support queues and provide Teams assistance for critical issues.Work both independently and collaboratively to resolve user-reported issues in close consultation with engineering teams.Ensure system availability and performance meet SLAs, assist with server-level upgrades, and participate in disaster recovery exercises.Contribute insights, document knowledge, and analyze trends in user-reported issues to improve global team effectiveness.

The IT Asset Management Support Engineer at Encora in Kuala Lumpur plays a central role in tracking and maintaining the organization’s technology assets. This position focuses on the entire lifecycle of IT equipment, making sure all assets follow company policies for obsolescence and refresh cycles. What you will do Monitor and report on the current status of IT assets across the organization. Conduct annual reviews to identify technology that is reaching or has reached obsolescence. Ensure timely updates and replacements for outdated assets. Gather and organize budget approval data related to asset refresh projects. Coordinate schedules for technology refreshes, working to keep projects on track. Maintain a detailed tracker of obsolete IT assets, with regular monthly follow-ups. Work closely with Asset Custodians to ensure memos for asset approval are submitted before End of Life (EOL) deadlines. Role overview This role requires strong organizational skills and attention to detail. Success depends on keeping asset records accurate, following up consistently, and collaborating with colleagues to ensure technology remains up to date and compliant with company policy.

Join Santen as a Regional Commercial Execution Executive in Asia, where you will play a pivotal role in driving our commercial strategies across the region. This dynamic position offers the opportunity to collaborate with cross-functional teams to enhance our market presence and achieve strategic objectives.

Key ResponsibilitiesEfficiently prepare, evaluate, and format tender documentation to ensure adherence to client specifications and company standards.Collaborate with departments such as Sales, Bid & Design, Customer Operations, Finance, Contract Management, and Sustainability Analysis to collect necessary pricing, technical details, and documentation.Create and finalize deliverables including: Pre-Tender Qualifications, RFIs, RFPs, EOIs, Executive Summaries, Commercial Schedules, Technical Proposals, Compliance Forms, Contract Reviews, and responses to post-tender inquiries.Manage and update tender trackers, submission timelines, document repositories, and internal databases ensuring accuracy and ease of access.Conduct thorough compliance checks while identifying potential risks or gaps in submissions; escalate any concerns as necessary.Facilitate e-bidding processes, guaranteeing timely uploads and precise submission formatting.Monitor tender portals and proactively inform relevant teams about forthcoming opportunities.Compile summary reports, progress updates, and key milestone trackers for management review.Work alongside teams to implement process improvements that enhance the quality and efficiency of tender submissions.Stay updated on industry trends, competitor activities, and market developments relevant to tender execution.Exhibit a strong sense of urgency to meet submission deadlines.

Role Overviewzealgroup is seeking a dynamic and analytical Payment Owner for the Greater China region. This pivotal role involves selecting, evaluating, and optimizing Payment Service Providers (PSPs) to enhance payment processing in the GC market.The ideal candidate will be data-driven and possess strong judgment skills. You will assess current and potential PSPs based on their payment performance, making informed decisions to meet the evolving payment needs of the Greater China region.We are looking for someone with a strong sense of ownership and decision-making capabilities, distinguishing this role from traditional Payment Operations positions focused solely on execution.ResponsibilitiesSelect and evaluate suitable Payment Service Providers (PSPs) for the GC region using data-driven insights and operational performance metrics.Perform comprehensive analysis of existing PSPs, focusing on:Success rates for deposits and withdrawalsAnalysis of reasons for transaction failuresWithdrawal processing timesFee structures and costsRisk indicators and exceptionsIdentify the payment needs specific to the GC region by analyzing business scale, client behavior, and regional characteristics, and propose actionable optimization strategies.Collaborate with PSPs, Payment Operations, Finance, and Customer Support teams to enhance and adapt payment channels continuously.Establish standards for evaluating PSPs, defining key metrics, and creating governance frameworks to improve payment system transparency and control.Address payment-related issues, exceptions, and optimization initiatives specific to the GC region.RequirementsBachelor’s degree or higher, preferably in Mathematics, Statistics, Data Science, Business Analytics, Engineering, Computer Science, Financial Engineering, or Information Systems.2-3 years of relevant experience in payments, fintech, or related fields, with practical experience in PSP management, payment operations, or payment channel analysis.Exceptional data analysis and logical reasoning skills, with the ability to derive conclusions from data rather than solely relying on experience.High sensitivity to key payment metrics, including success rates, costs, and risks.A strong ownership mindset, responsible for regional payment outcomes beyond just executing assigned tasks.Fluent in spoken and written Chinese, with the ability to communicate professionally in English.Experience with FX / CFD / trading platforms is advantageous but not mandatory.

About AvePoint AvePoint is the world's foremost authority in data security, governance, and resilience. We transcend traditional solutions to provide a strong data foundation, allowing organizations to collaborate confidently. Over 25,000 global customers trust the AvePoint Confidence Platform to prepare, secure, and optimize their essential data across platforms like Microsoft, Google, Salesforce, and more. Our extensive global partner network includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, making our solutions available in over 100 cloud marketplaces. For more information, visit www.avepoint.com. Role Overview Are you passionate about customer satisfaction and possess the skills to troubleshoot in a technical environment? We are seeking a dedicated individual who can quickly master the art of delivering outstanding solutions that address our customers' most pressing challenges.

Are you ready to embark on an exciting journey in the tech world? Join us at Insider One, where we redefine marketing and customer engagement through innovative solutions!About Insider OneInsider One is the leading platform that consolidates the essential tools for marketing and customer engagement teams, empowering them to unleash their full potential and achieve greatness.From humble beginnings with just six desks, we envisioned creating a unified platform to make cutting-edge technologies and emerging channels accessible to marketers globally. Today, we proudly boast a diverse team of over 1,500 professionals from more than 50 nationalities across 30 offices worldwide.With AI at the core of our operations and an integrated Customer Data Platform (CDP), Insider One seamlessly combines data, personalization, and journey orchestration across a wide array of supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we celebrated a significant milestone with our $500M Series E funding led by General Atlantic, backed by esteemed investors like Sequoia Capital and QIA. Trusted by over 2,000 customers, from high-growth startups to Fortune 500 giants such as Samsung, Nike, and L’Oreal, we continue to set the standard in our industry.Honored as one of the few woman-founded and led B2B SaaS unicorns, Insider One is recognized for its exceptional capabilities. Our commitment to excellence has earned us the title of #1 leader in the marketing and customer engagement space. Don't just take our word for it—see for yourself. Join us as we continue to outperform and lead in this dynamic field!

Join our dynamic Technical Support team as a Technical Support Specialist at Extreme Reach, where your expertise will ensure the seamless processing of digital media files in accordance with our clients' specifications and service level agreements (SLAs).As a passionate advocate for our customers, you will:Prioritize customer needs in all requests and communications.Navigate complex product configurations and provide support through various channels, including email, phone, chat, forums, and social media.Identify, troubleshoot, and manage system issues, escalating to higher levels as necessary.Maintain open communication with stakeholders and team members to ensure all parties are informed.Update and manage our Knowledge Base to enhance service quality.Oversee the escalation process for Level 1 issues.Mentor Level 1 Technical Support Specialists, enhancing their understanding of complex issues.Track and manage tasks in alignment with SLAs.Operational Efficiency:Maintain a low error rate by ensuring that materials are ready for ingestion within SLAs.Document client issues accurately and respond to clients within established timelines.Ensure timely and accurate quoting that adheres to our rate card and discount policies.Work efficiently by adhering to established workflows and procedures.Conduct thorough testing of end-to-end TV and Broadcast products, providing detailed feedback to IT and Business Solutions.Monitor and track TVC distribution to meet client deadlines and Adstream SLAs.Manage client orders with the goal of transitioning them to direct system usage at the appropriate time.Ensure all resends and additional fees are accounted for.Test files for all new clients prior to their first order to ensure adherence to processes.Collaborate with the Traffic team to prioritize Ingest tasks to meet SLAs and customer requirements.Perform tasks including FTP and nVerge administration, transcoding, quality control, digital file review and ingestion, and other relevant post-production activities.

Join Ramboll as an HR Business Partner for Southeast Asia, where you will play a pivotal role in enhancing employee engagement and promoting equality, diversity, and inclusion (EDI) initiatives across our teams in the region. You will collaborate closely with various stakeholders to drive a culture of engagement, ensuring that our employees feel valued and empowered.