About the job
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Job Summary
We are on the lookout for a dedicated Finance Systems Analyst to enhance the management and optimization of our NetSuite ERP and other financial systems. This position is perfect for a detail-oriented professional who excels in managing support tickets, providing user assistance, and overseeing system administration, all while ensuring effective issue resolution. You will act as a liaison among users, system administrators, technical teams, and external consultants to facilitate seamless tracking and resolution of system-related inquiries.
This role primarily focuses on the APAC region, though you may also address global queries within local time zones.
Key Responsibilities
- Serve as the primary contact for finance system inquiries, ensuring prompt and effective resolution of issues.
- Oversee and monitor the ticketing system, ensuring timely follow-ups and necessary escalations.
- Administer daily operations of NetSuite ERP and other financial technology platforms.
- Troubleshoot basic issues (e.g., login problems, data entry inaccuracies) and escalate complex cases as required.
- Collaborate closely with finance teams, technical teams, and external consultants to coordinate resolutions.
- Ensure that all tickets are logged, tracked, and resolved in a systematic manner.
- Assist in identifying and implementing finance process enhancements to optimize system workflows.
- Support system upgrades, conduct testing of new releases, and document any changes.
- Guide users in creating and maintaining saved searches, dashboards, and reports in NetSuite.
- Ensure data accuracy and consistency in reporting across finance systems.
- Help create documentation of best practices and training materials for finance system users.

