Infrastructure Support Engineer

Fuku seeks an Infrastructure Support Engineer to help keep IT systems running smoothly in Kuala Lumpur. This role centers on maintaining and improving the company's infrastructure, with a strong focus on reliability and efficiency. Key responsibilities Monitor IT systems to support uptime and high availability Troubleshoot and resolve infrastructure issues as they occur Collaborate with teams across departments to deliver technical solutions Identify opportunities to enhance system performance and reliability Location This is an on-site position based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Role overview The Infrastructure Operations Support Specialist at Encora in Kuala Lumpur plays a central part in managing technology lifecycles across the organization. The position focuses on keeping systems current and reliable, while supporting leadership with accurate data and clear reporting. What you will do Monitor and manage technology obsolescence to ensure all systems remain functional and up-to-date. Validate, reconcile, and correct Configuration Management Database (CMDB) records related to technology obsolescence, maintaining data accuracy and reliability. Extract and combine data from multiple sources, using Power BI to analyze information and prepare reports for leadership. Collaborate with application teams and other stakeholders to identify and address gaps in technology obsolescence throughout the enterprise. Communicate and negotiate with stakeholders to keep progress on track for milestones outlined in the obsolescence roadmap. Collaboration and communication This role requires regular interaction with both technical teams and business stakeholders. Building strong working relationships and ensuring clear, timely updates are key to meeting organizational goals for technology lifecycle management.

Join our innovative team at Xsolla as an AI Infrastructure Engineer. In this role, you will be responsible for developing and maintaining robust AI infrastructure that supports our cutting-edge gaming technology. Your expertise will help enhance our AI capabilities and drive improvements in our products and services.

Encora is seeking an Infrastructure Services Engineer in Kuala Lumpur to help design, operate, secure, and maintain the company’s core shared infrastructure services. This role covers DNS, DHCP, NTP, Active Directory, internal PKI/Certificate Authority, and SMTP. The goal: keep these services highly available, resilient, secure, and compliant across cloud, compute, network, storage, and security platforms. What you will do Administer and maintain DNS, DHCP, NTP, internal CA/PKI, Active Directory, and SMTP systems. Monitor service availability, capacity, and performance to meet SLAs. Troubleshoot incidents, service requests, and escalations, applying strong problem-solving skills. Design and implement upgrades, patches, and enhancements for core services. Develop automation using PowerShell or Python to improve efficiency and reduce errors. Integrate infrastructure services with cloud and hybrid environments, as well as security tools. Ensure all services align with security policies, hardening guidelines, audit requirements, and regulatory standards. Manage certificate lifecycles and maintain secure configurations. Collaborate with Compute, Network, Storage, Backup, and Security teams to improve design and resilience. Support infrastructure projects that rely on core shared services. Prepare documentation, including architecture diagrams, standard operating procedures, and operational runbooks. Identify risks and contribute to risk management practices. Stay current on compliance trends, emerging threats, and new technologies. Key focus areas Ensuring high availability and security of shared infrastructure services Automation and integration across cloud and hybrid platforms Compliance with internal and external standards Cross-team collaboration for ongoing improvements

Overview We are on the lookout for enthusiastic and personable individuals who possess outstanding communication skills, a strong desire to learn and adopt new technologies, and a proven history of delivering exceptional customer service. Join us to explore diverse and dynamic IT environments that will accelerate your IT and communication skills development. What Will You Be Doing? As a Support Engineer, you will deliver Level 1 and Level 2 support to our valued clients, acting as the primary point of contact to identify, troubleshoot, and resolve reported issues. You will collaborate closely with the R&D Team by conducting initial investigations, such as reproducing reported issues, and effectively communicating your findings to the support software engineers and quality assurance engineers to aid in bug resolution. Your Responsibilities Will Include: Acting as a representative for project-specific customer inquiries and issues, taking ownership to ensure they are resolved. Ensuring customer satisfaction through project support and maintenance. Gathering information and conducting in-depth analysis, diagnosis, and troubleshooting. Committing to SLAs for response and resolution, troubleshooting, and performing root cause analysis of technical issues. Communicating effectively with customers and the internal R&D team regarding necessary bug fixes. Managing the status of reported issues and ensuring timely resolution. Continuously evaluating existing processes to streamline and enhance customer support activities.

Join proxymity as an IT Support Engineer and play a pivotal role in ensuring seamless technology operations within our organization. You will be responsible for troubleshooting complex technical issues, providing support to end-users, and maintaining IT infrastructure. This is an excellent opportunity for individuals passionate about technology and eager to grow within a dynamic team.

Join Adventus as a Desktop Support Engineer, where you'll play a vital role in ensuring optimal performance of our IT systems. In this dynamic position, you will be responsible for troubleshooting hardware and software issues, assisting users with technical problems, and maintaining network components. Your expertise will be essential in providing first-line support to enhance user experience and productivity.

AvePoint seeks a Support Engineer with a focus on SharePoint to join its Kuala Lumpur team. This position involves providing technical support and real-world solutions for clients who rely on SharePoint in their daily operations. Key responsibilities Troubleshoot SharePoint-related issues and respond to client inquiries Work to enhance user experience and resolve technical problems Support the stable and reliable operation of client SharePoint environments Location The role is based in Kuala Lumpur, Malaysia.

Join our dynamic team at AvePoint as a Bilingual Support Engineer, where your communication skills and passion for technology will shine! We’re looking for enthusiastic individuals who are eager to learn and excel in customer service. In this role, you will have the opportunity to work in diverse IT environments, enhancing your technical and interpersonal skills.Your Responsibilities:Serve as the primary point of contact for project-specific customer inquiries, ensuring issues are resolved effectively.Guarantee customer satisfaction through comprehensive Project Support and Maintenance.Gather information, conduct in-depth analysis, and troubleshoot technical issues.Adhere to Service Level Agreements (SLA) for response and resolution times, performing root cause analysis.Communicate clearly with both customers and the internal R&D team regarding necessary bug fixes.Oversee the status of raised issues, ensuring timely and effective resolutions.Continuously assess existing processes to improve and streamline customer support operations.

Join our dynamic team as a Senior Planning Engineer specializing in Rail and Civil Infrastructure projects based in Kuala Lumpur. This position offers a stable work environment with a well-established Malaysian contractor that has been a leader in the construction and infrastructure sector for over 30 years. Our projects cover a robust pipeline in property, rail, and energy sectors, supported by a PETRONAS SWEC Licence and a stellar reputation among project management consultants and government agencies. We leverage cutting-edge technologies such as Building Information Modeling (BIM) and Primavera P6 to ensure our projects are delivered on schedule, within scope, and on budget. Key Responsibilities:- Utilize Primavera P6 for effective programme development, updates, and progress monitoring.- Analyze project timelines to identify delays and assist with Extension of Time (EOT) assessments.- Proactively identify risks and contribute to the formulation and execution of mitigation strategies.Requirements:- A minimum of 8 years’ experience in project planning for rail, infrastructure, or large-scale civil works.- Recent experience must be with a main contractor.- Ability to transition into a planning manager role within 6 months.- Experience collaborating with government bodies, rail operators, or major infrastructure contractors.

Blue Wireless is a prominent global provider of innovative Wireless Network Solutions tailored for enterprises. With extensive coverage across more than 80 countries, we are revolutionizing how LTE/5G and Starlink technologies are utilized to connect branches, remote locations, and vessels through advanced wireless solutions. Our headquarters are located in Singapore, with operational branches in Australia, Malaysia, the Netherlands, the UK, and the United States. At Blue Wireless, we simplify project rollouts, ensuring a seamless and predictable process. However, our true strength lies in our people: their creativity, proactive mindset, and commitment to exceeding customer expectations drive our growth. We are continuously seeking dynamic individuals to join us on this exciting journey. The Role: Delivering in-life support for Blue Wireless services is essential to enhancing the customer experience and the overall success of our organization. As our global customer base expands, we are looking to strengthen our Global Customer Support (GSC) team in Malaysia with additional Network Support Engineers, who will collaborate closely with our Global Head of Customer Support. Your Responsibilities: Offer technical expertise in installations, troubleshooting, deployment, and configuration of routers and wireless network equipment. Develop and maintain comprehensive documentation for implemented networks. Manage technical testing and provide global support through various messaging platforms based on client locations. Act as the first point of contact for our global enterprise customers via calls, emails, and support tickets. Take ownership of incident resolution for network support issues, adhering to our SLA from start to finish. Troubleshoot network connectivity issues and effectively communicate solutions to our enterprise customers via email. Provide on-demand technical assistance remotely and participate in troubleshooting conference calls as needed. Collaborate with fellow network support engineers across different time zones to resolve network malfunctions.

Role Overview AvePoint is hiring a Support Engineer based in Kuala Lumpur. This position suits individuals who enjoy working with technology, communicate clearly, and have a strong record of helping customers. The role offers exposure to a range of IT environments and the chance to expand technical and interpersonal skills quickly. Main Responsibilities Deliver Level 1 and Level 2 support as the first point of contact for clients, handling reported issues from start to finish. Work with the R&D team to replicate customer issues, document findings, and support software engineers and QA in resolving bugs. Represent project-specific questions and concerns, taking responsibility for seeing them through to resolution. Maintain customer satisfaction throughout project support and maintenance phases. Collect information, analyze problems, and perform thorough troubleshooting and diagnosis. Meet SLA targets for response and resolution times, and conduct root cause analysis for technical problems. Communicate clearly with customers and internal teams about required bug fixes and progress updates. Track the status of reported issues and ensure solutions are delivered efficiently. Review and improve existing support processes to strengthen customer service. Location This role is based in Kuala Lumpur, Malaysia.

Join our dynamic global team as an Application Support Duty Engineer at Zeal Group, where you will play a pivotal role in delivering exceptional support for ZEAL products. Your expertise will be critical in ensuring seamless assistance across various departments including Customer Service, Product, Engineering, and IT.Key Responsibilities:Develop comprehensive knowledge of ZEAL products and their functionalities, collaborating with cross-functional teams to enhance understanding.Manage end-to-end incident and problem resolution processes.Address inquiries through Jira support queues and provide Teams assistance for critical issues.Work both independently and collaboratively to resolve user-reported issues in close consultation with engineering teams.Ensure system availability and performance meet SLAs, assist with server-level upgrades, and participate in disaster recovery exercises.Contribute insights, document knowledge, and analyze trends in user-reported issues to improve global team effectiveness.

Join our dynamic team at Accion Labs as a Level 1 Desktop Support Engineer. In this role, you will be the first point of contact for technical support, addressing hardware and software issues, and ensuring seamless operations for end-users. Your expertise will be crucial in maintaining system functionality, resolving inquiries, and providing exceptional customer service.

We are seeking a dynamic and experienced Director of Plant & Machinery for Rail and Infrastructure to oversee our operations based at our Kuala Lumpur Workshop. This pivotal role demands a commitment to excellence and a strategic mindset to manage a diverse range of machinery and vehicles essential for our rail and infrastructure projects.Location & Working Hours:- Based at KL Workshop- 6 days a weekWhy Join Us?- Enjoy job security with a reputable Malaysian main contractor with a 30-year legacy in construction and infrastructure projects.- Work on a robust pipeline of projects in property, rail, and energy sectors (PETRONAS SWEC Licence).- Be part of a company recognized for its excellent relationships with Project Management Consultants (PMCs) and government agencies.- Engage in long-term rail contracts with KTMB, involving a variety of tasks including wagon modifications, maintenance, and double track rehabilitation.Key Responsibilities:- Provide strategic and operational leadership for all plant, machinery, vehicles, and workshop functions that support rail and infrastructure initiatives.- Ensure asset availability, regulatory compliance, cost efficiency, and safety across depots and project sites.- Lead preventive maintenance, asset management, and workshop operations to optimize performance.

InvestorFlow seeks a Senior Product Support Engineer based in Kuala Lumpur. This position centers on assisting clients who use the company's financial products, with a focus on resolving issues and helping users work through complex features. The goal is to create a smooth experience for customers and address their technical needs. Role overview This role involves direct interaction with clients, troubleshooting both technical and product-related questions. The Senior Product Support Engineer helps customers understand advanced functionalities and works to maintain strong client satisfaction. What you will do Troubleshoot technical and product-related issues for clients Guide customers through advanced product features Work to maintain high levels of customer satisfaction Requirements Experience supporting financial software or similar products Strong problem-solving skills Clear communication and a customer-focused approach

The IT Asset Management Support Engineer at Encora in Kuala Lumpur plays a central role in tracking and maintaining the organization’s technology assets. This position focuses on the entire lifecycle of IT equipment, making sure all assets follow company policies for obsolescence and refresh cycles. What you will do Monitor and report on the current status of IT assets across the organization. Conduct annual reviews to identify technology that is reaching or has reached obsolescence. Ensure timely updates and replacements for outdated assets. Gather and organize budget approval data related to asset refresh projects. Coordinate schedules for technology refreshes, working to keep projects on track. Maintain a detailed tracker of obsolete IT assets, with regular monthly follow-ups. Work closely with Asset Custodians to ensure memos for asset approval are submitted before End of Life (EOL) deadlines. Role overview This role requires strong organizational skills and attention to detail. Success depends on keeping asset records accurate, following up consistently, and collaborating with colleagues to ensure technology remains up to date and compliant with company policy.

Join us as a Planning Manager specializing in Rail and Civil Infrastructure at our Kuala Lumpur office. This role requires a commitment of 6 days a week and offers a unique opportunity to work on high-profile projects that shape the future of Malaysia's infrastructure.Why You Should Apply - Enjoy job security with a reputable Malaysian main contractor that has over 30 years of experience in delivering exceptional construction and infrastructure projects. - Be part of a robust portfolio of property, rail, and energy initiatives, recognized for excellence among Project Management Consultants (PMCs) and governmental bodies. - Participate in meticulously planned projects leveraging innovative Building Information Modeling (BIM) and Primavera P6, ensuring timely, within-scope, and budget-compliant project deliveries.What You Will Do - Utilize Primavera P6 for program development, updates, and tracking project progress. - Analyze project timelines to identify delays and assist in Extension of Time (EOT) assessments. - Proactively identify risks and support the formulation of effective mitigation strategies.What You Will Need - A minimum of 8 years of project planning experience in rail, infrastructure, or extensive civil works. - Recent experience must be with a main contractor. - Proven track record of working with government bodies, rail operators, or large-scale infrastructure contractors.About the Company & Project - We are a leading Malaysian main contractor, not a government-linked company (GLC). - Currently hiring for a significant rail project that encompasses track works, civil structures, signaling, electrification, and depot construction. - You will report to the Head of Planning, who has extensive experience with MRT Lines 1 and 2.How to Apply - Click the “apply” button to submit your application. Don’t worry if your CV is outdated or if you wish to provide your LinkedIn profile instead—just send what you have. - The recruiter is open to sharing more information before you apply. - All applicants will receive a response.Note - We are unable to provide employment passes, work visas, or relocation assistance. - Only applicants with existing work rights in Malaysia will be considered.

Join Fuku as our IT Infrastructure & Services Manager, where you will play a crucial role in overseeing and enhancing our IT infrastructure and services. This position demands a strategic thinker with a solid technical background who can manage and optimize services to support our business objectives effectively.

Join AvePoint and Secure the Future of Data Management!AvePoint is a global pioneer in data management and governance, serving over 21,000 clients worldwide. Our mission is to transform digital workplaces across platforms like Microsoft, Google, Salesforce, and more. With a robust channel partner program featuring over 3,500 managed service providers, our solutions are accessible in over 100 cloud marketplaces. Explore more at www.avepoint.com.At AvePoint, we prioritize our people. Our culture, fueled by agility, passion, and collaboration, empowers you to shape your career and make a significant impact. Unleash your potential with us!Position OverviewWe are looking for enthusiastic individuals with stellar communication skills, a desire to learn, and a proven track record in exceptional customer service. Engage in a variety of challenging IT environments to rapidly enhance your IT and communication skills.Your RoleAs a Cloud Infrastructure Engineer, you will be proficient in either AWS or Azure. Your responsibilities will include onsite implementation of various AWS/Azure services based on system infrastructure designs, troubleshooting infrastructure issues, and collaborating with vendors and customers to resolve them.Key ResponsibilitiesDesigning system infrastructure architecture utilizing AWS/Azure native services.Implementing infrastructure solutions within cloud environments using AWS/Azure.Monitoring and tracking the provisioning status of each AWS/Azure service.Troubleshooting and resolving infrastructure issues during both implementation and maintenance phases.Are You the Right Fit?We seek individuals who embody agility, passion, and teamwork; those who can contribute innovative ideas and are eager to learn and grow. Leverage your skills to benefit our customers, partners, and team.QualificationsMinimum of 2+ years experience with Amazon Web Services (AWS) or Microsoft Azure and their associated components.Excellent problem-solving skills and the ability to work collaboratively.Strong communication skills with an emphasis on customer service.