IT Applications Support Specialist

Role overview Fuku needs an IT Applications Support Specialist based in Kuala Lumpur. The focus is on keeping business software reliable and effective. Daily work involves technical support, troubleshooting, and cross-team collaboration to improve application performance. What you will do Deliver technical support for company software applications Diagnose and resolve issues affecting application stability Work with colleagues from various departments to improve features and overall application performance Location This position is located in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Join our dynamic global team as an Application Support Duty Engineer at Zeal Group, where you will play a pivotal role in delivering exceptional support for ZEAL products. Your expertise will be critical in ensuring seamless assistance across various departments including Customer Service, Product, Engineering, and IT.Key Responsibilities:Develop comprehensive knowledge of ZEAL products and their functionalities, collaborating with cross-functional teams to enhance understanding.Manage end-to-end incident and problem resolution processes.Address inquiries through Jira support queues and provide Teams assistance for critical issues.Work both independently and collaboratively to resolve user-reported issues in close consultation with engineering teams.Ensure system availability and performance meet SLAs, assist with server-level upgrades, and participate in disaster recovery exercises.Contribute insights, document knowledge, and analyze trends in user-reported issues to improve global team effectiveness.

This Senior Associate, IT Application Support Analyst role centers on supporting Flexcube and related applications for Mufg Investor Services in Kuala Lumpur. The position calls for hands-on problem-solving and collaboration with both internal teams and clients. Main responsibilities Maintain and support Flexcube systems, focusing on stable and reliable operation. Troubleshoot application issues, respond to user concerns, and work to minimize downtime. Partner with internal groups and clients to resolve problems and improve the overall user experience. Assist with ongoing enhancements to ensure the stability of critical IT systems. Requirements Proven experience supporting Flexcube applications. Ability to manage and enhance core IT applications. Comfortable working with both technical teams and end users to solve issues.

Join Side Inc., a leading global provider of video game development and services, where creativity and technology meet excellence. With over 30 years of experience through our parent company in Japan, we have established ourselves as a significant player in the gaming industry. Since our inception in 2009, we have expanded our footprint to include 15+ studios across North America, Europe, South America, and Asia, delivering top-notch services ranging from game development to player support and localization. We are actively seeking a dedicated Korean Customer Support Specialist who will provide outstanding service and resolve technical issues for our players. Key Responsibilities:Deliver exceptional customer support and troubleshoot technical issues through email, chat, social media, and other online platforms.Manage multiple concurrent interactions across various channels, including chat, email, and calls, while addressing frequent interruptions.Analyze and advise on technical issues related to customers' computers, mobile applications, and gaming consoles.Identify trends in customer inquiries and offer actionable feedback to the team based on independent testing.Escalate urgent matters to the client or supervisor as necessary.Translate communication between Korean and English efficiently.Document reports and minutes in both Korean and English.Qualifications:Fluency in English and Korean (native).Availability to work weekends and public holidays on a fixed schedule.Excellent written and verbal communication skills in both English and Korean to effectively liaise with Korean-speaking associates.Strong customer service skills with the ability to empathize and understand gamer perspectives for effective troubleshooting.Adept at analyzing information accurately and efficiently.Team-oriented and collaborative mindset.A passion for gaming is preferred, although we welcome recent graduates or candidates without prior customer service or gaming experience.Benefits:Career advancement opportunities.Casual work environment.Health and medical benefits.Regular working hours from Monday to Friday.1-year contract position.

Join Swapcard as a Product Support Specialist, where you will be the frontline in assisting our customers with their inquiries and product usage. Your role will involve troubleshooting issues, providing guidance on product features, and ensuring a seamless user experience. This is an exciting opportunity to be part of a dynamic team dedicated to enhancing our platform's usability.

Seek Limited is looking for a Senior Frontline Support Specialist based in Kuala Lumpur. This role centers on supporting clients and making sure their needs are handled with care and efficiency. Main responsibilities Respond to customer inquiries and address issues quickly Resolve client concerns with a strong focus on satisfaction Collaborate with other departments to ensure consistent, reliable service Team culture The support team values working together and is committed to helping clients achieve their goals. In this position, your efforts will directly influence the customer experience and contribute to positive business results.

At Moomoo, we are revolutionizing the brokerage experience, empowering investors with a robust platform that enhances their financial journey. Our cutting-edge features integrate advanced trading data, real-time global financial news, and a vibrant trading community, enabling users to make informed decisions confidently.Join our innovative team as a Brokerage Services Support Specialist, where your enthusiasm for finance and technology can flourish. You'll play a vital role in assisting our diverse clientele in navigating their trading journeys.Provide exceptional support for both local and international clients, utilizing English, Malay, and Chinese as communication mediums.Address customer inquiries through various channels, including phone, email, and live chat, ensuring a seamless experience.Guide clients through trading account processes including registration, onboarding, and verification.Offer consultations regarding our trading platform, tools, and features, while troubleshooting any technical or operational challenges.Efficiently resolve client concerns, escalating complex issues to the appropriate teams as necessary.Maintain accurate records of customer feedback and suggestions for continuous improvement.Contribute to the enhancement of customer service processes, knowledge bases, and training materials.Engage in additional tasks as assigned by management.

Join our team as an Applications Engineer Intern and embark on a journey to enhance your technical skills while supporting critical business applications across the organization. Gain valuable hands-on experience with systems such as Power BI, Business Central, LS Retail, E-Commerce, and other essential platforms. This role allows you to understand how enterprise applications are effectively managed within a dynamic business environment.Collaborating closely with the Applications and Operations team, you will assist with daily operations, engage in project activities, and participate in testing initiatives, while contributing to documentation and process enhancements.Your key responsibilities will include:Providing Level 2 support through the service desk to resolve technical issues.Assisting in the maintenance and improvement of business applications and reporting solutions.Managing daily backend maintenance and job monitoring tasks.Facilitating User Acceptance Testing (UAT) and preparing test documentation.Supporting application setup for end-users and ensuring a smooth handover process.Creating and updating technical documentation, process guides, and training materials.

Are you ready to embark on an exciting journey in the tech world? Join us at Insider One, where we redefine marketing and customer engagement through innovative solutions!About Insider OneInsider One is the leading platform that consolidates the essential tools for marketing and customer engagement teams, empowering them to unleash their full potential and achieve greatness.From humble beginnings with just six desks, we envisioned creating a unified platform to make cutting-edge technologies and emerging channels accessible to marketers globally. Today, we proudly boast a diverse team of over 1,500 professionals from more than 50 nationalities across 30 offices worldwide.With AI at the core of our operations and an integrated Customer Data Platform (CDP), Insider One seamlessly combines data, personalization, and journey orchestration across a wide array of supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we celebrated a significant milestone with our $500M Series E funding led by General Atlantic, backed by esteemed investors like Sequoia Capital and QIA. Trusted by over 2,000 customers, from high-growth startups to Fortune 500 giants such as Samsung, Nike, and L’Oreal, we continue to set the standard in our industry.Honored as one of the few woman-founded and led B2B SaaS unicorns, Insider One is recognized for its exceptional capabilities. Our commitment to excellence has earned us the title of #1 leader in the marketing and customer engagement space. Don't just take our word for it—see for yourself. Join us as we continue to outperform and lead in this dynamic field!

Join our dynamic Technical Support team as a Technical Support Specialist at Extreme Reach, where your expertise will ensure the seamless processing of digital media files in accordance with our clients' specifications and service level agreements (SLAs).As a passionate advocate for our customers, you will:Prioritize customer needs in all requests and communications.Navigate complex product configurations and provide support through various channels, including email, phone, chat, forums, and social media.Identify, troubleshoot, and manage system issues, escalating to higher levels as necessary.Maintain open communication with stakeholders and team members to ensure all parties are informed.Update and manage our Knowledge Base to enhance service quality.Oversee the escalation process for Level 1 issues.Mentor Level 1 Technical Support Specialists, enhancing their understanding of complex issues.Track and manage tasks in alignment with SLAs.Operational Efficiency:Maintain a low error rate by ensuring that materials are ready for ingestion within SLAs.Document client issues accurately and respond to clients within established timelines.Ensure timely and accurate quoting that adheres to our rate card and discount policies.Work efficiently by adhering to established workflows and procedures.Conduct thorough testing of end-to-end TV and Broadcast products, providing detailed feedback to IT and Business Solutions.Monitor and track TVC distribution to meet client deadlines and Adstream SLAs.Manage client orders with the goal of transitioning them to direct system usage at the appropriate time.Ensure all resends and additional fees are accounted for.Test files for all new clients prior to their first order to ensure adherence to processes.Collaborate with the Traffic team to prioritize Ingest tasks to meet SLAs and customer requirements.Perform tasks including FTP and nVerge administration, transcoding, quality control, digital file review and ingestion, and other relevant post-production activities.

What does this role entail?At insiderone, we pride ourselves on being a customer-centric organization dedicated to providing exceptional software support. As a Software Support Specialist, you will play a crucial role in ensuring our clients receive the highest level of service. Our team, known for its diverse backgrounds and expertise, continually strives to exceed expectations. We value action over words, and our commitment to delivering outstanding customer experiences is at the heart of what we do. Join us and be a part of a dynamic team that values collaboration and innovation.

Join Accion Labs as a Production Support Specialist, where you will play a pivotal role in ensuring the seamless operation of our production environment. You will be responsible for troubleshooting issues, providing timely support, and collaborating with cross-functional teams to maintain optimal performance of our systems.

Join our team as a Technical Support Specialist and be a part of our mission to empower marketing and customer engagement teams with cutting-edge technology.About UsAt Insider One, we pride ourselves on being the leading platform that consolidates marketing and customer engagement tools all in one place, helping our clients reach their full potential and achieve remarkable success.Our journey started with a small team and a big dream: to create an innovative platform that provides access to industry-leading technologies and emerging marketing channels for professionals around the globe. Today, we are proud to have over 1,500 talented individuals from more than 50 nationalities working across 30+ offices worldwide. With AI at the core of our operations and a fully integrated Customer Data Platform (CDP), Insider One seamlessly connects data, personalization, and journey orchestration across a broad range of supported channels including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we celebrated a significant milestone by securing a remarkable $500M Series E funding round led by General Atlantic, with esteemed investors such as Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. We are honored to support over 2,000 clients, ranging from dynamic startups to renowned Fortune 500 companies, including industry giants like Samsung, Nike, L’Oreal, and many others.Insider One is proud to be recognized as one of the few woman-founded and women-led B2B SaaS unicorns in the global market. We have been acknowledged for our exceptional capabilities in marketing and customer engagement, consistently outperforming our competitors. Don't just take our word for it — see for yourself.

Key Responsibilities:Collaborate with various departments regarding all facets of client trading.Configure settings in MT4 Administrator and associated systems.Generate diverse trade reports and conduct data analysis.Facilitate daily client account assessments.Oversee pricing connectivity.Monitor client trade flow and execution processes.Support dealing activities in the financial market to enhance the company's profitability.Engage with the system development team to assist in system improvements and deployments, particularly for new trading products.Willing to work shifts, weekends, and holidays on a rotational basis as per business requirements.

We are seeking a dedicated and detail-oriented Administrative Support Specialist to join our team at Turner Townsend. In this role, you will be integral in providing comprehensive administrative support to various business operations. Your responsibilities will include managing schedules, coordinating meetings, and ensuring the smooth day-to-day operations of our office.

Join Accion Labs as an Application Software Engineer and be part of a dynamic team dedicated to delivering innovative software solutions. In this role, you will work closely with cross-functional teams to design, develop, and implement high-quality software applications that meet the needs of our clients.

About Appspace Appspace helps organizations improve work experiences worldwide. The company supports flexible work arrangements so employees can perform at their best. Appspace values well-being, encourages strong connections, and invests in professional development. Role Overview: Senior Web Application Penetration Tester This position leads internal penetration testing and works closely with application developers to find and address security vulnerabilities, especially those highlighted in the OWASP Top 10. The role also partners with cross-functional teams to strengthen secure Software Development Life Cycle (SDLC) practices. What You Will Do Perform penetration testing on web applications, cloud setups, and mobile apps using black-box testing tools, dynamic and static analysis (DAST & SAST), and a range of penetration test techniques. Apply black box, gray box, and white box testing methods. Red teaming skills are important for this role. Understand application architectures and business goals. Help establish secure coding standards by staying current with security trends and sharing knowledge with the team. Use both manual and automated approaches to test platforms such as network equipment, servers, web applications, APIs, wireless, mobile, and databases. Run vulnerability assessments for issues like injection flaws, privilege escalation, fuzzing, buffer overflows, and more. Show a strong record of finding web application security issues defined by OWASP, including input validation, broken access controls, session management, cross-site scripting, SQL injection, and server misconfigurations. Programming skills in Python, Perl, Java, or Shell Scripting are a plus. Work with tools such as web proxies, port scanners, vulnerability scanners, and exploit frameworks (for example, Burp, Nessus, Nmap, Metasploit). Advise development teams on effective ways to resolve security vulnerabilities. Location Kuala Lumpur, Malaysia

Join Rapsodo as a proactive and meticulous Customer Support Specialist, dedicated to assisting our clients in Japan and other international markets from our Kuala Lumpur office. In this role, you will serve as the initial point of contact for athletes, coaches, and everyday users, taking full ownership of their issues from start to finish, ensuring a consistent and high-quality Rapsodo experience across various regions.This position is not merely transactional, nor is it set within a rigid structure. As we rapidly expand our international presence, you will have the unique opportunity to actively participate in developing and refining our systems, processes, and customer experience from the ground up.We seek a highly self-motivated individual who is adaptable and finds energy in building and innovating. Comfort in navigating ambiguity, taking initiative, and providing structure in a fast-paced environment is essential.You will be required to communicate effectively in both English and Japanese, troubleshoot various issues, and take complete responsibility for resolving customer concerns.

Key Responsibilities:Deliver exceptional customer support and resolve technical issues through various online channels, including email, chat, and social media.Manage multiple simultaneous interactions, including chats, emails, and outbound calls, while adapting to fluctuating communication patterns.Diagnose and advise on technical problems related to customers' computers, mobile applications, and gaming consoles.Analyze recurring customer issues and provide actionable insights to team members based on independent research.Escalate critical issues promptly to clients or supervisors.Translate communications between Japanese, English, and Chinese as needed.Document meeting minutes and reports in Japanese and/or English.Participate in Japanese client meetings when required.

Join Our Innovative Team!Are you ready to kickstart your career in technology? As an Application Maintenance Engineer Intern specializing in Java, you'll have the opportunity to work with a leading tech firm known for its innovative solutions. Your role will involve assisting in the maintenance and support of Java-based applications, troubleshooting issues, and collaborating with cross-functional teams to implement enhancements that improve user experience.Your Responsibilities:- Support the maintenance and operation of Java applications.- Diagnose and resolve application performance issues.- Collaborate with diverse teams to identify opportunities for improvement.- Document technical solutions and communicate them effectively with stakeholders.- Participate in meetings to provide updates on application performance.- Assist the development team in testing and deploying new features.Your Qualifications:- Currently enrolled in a degree program in Computer Science, Information Technology, or a related field.- Previous internship experience of at least 1 year is preferred.- Fundamental understanding of Java programming and application development.- Strong analytical skills and attention to detail.- Excellent verbal and written communication abilities.- Ability to work collaboratively in a team setting.- A strong desire to learn and adapt to new technologies.