Mandarin-Speaking Customer Service Representative

Avomind is hiring a Mandarin-speaking Customer Service Representative for its client support team in Kuala Lumpur. This position reports to the Team Lead or Senior Customer Service and centers on assisting Mandarin-speaking clients. Key responsibilities Handle customer inquiries through phone, email, and live chat channels Provide clear and accurate information about financial products and services Resolve client issues promptly Collaborate with team members to ensure a positive customer experience Location This role is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

CrossBorderTalents is looking for a Mandarin-Speaking Customer Success Specialist based in Kuala Lumpur. This role focuses on supporting users of a leading online shopping platform, handling both inbound phone calls and emails. The main goal is to deliver clear, accurate, and helpful assistance, ensuring each customer receives the support they need. Main responsibilities Guide customers step-by-step when placing online orders Respond to questions and requests through phone and email channels Safeguard customer financial details during payment transactions Resolve concerns to build and maintain customer loyalty Collaborate with team members to enhance overall service quality Take part in ongoing training to expand skillsets Meet or exceed performance targets set by the company What matters in this role Professionalism and a strong sense of responsibility are essential. The position requires a customer-first mindset, attention to quality, and a commitment to upholding the brand's reputation. Every interaction shapes the customer experience and reflects the values of the client.

Billing & Collections Lead (Mandarin Speaking)About TarroAt Tarro, we are dedicated to revolutionizing the way small brick-and-mortar restaurants operate. Our innovative products reduce operational burdens, allowing owners to connect seamlessly with their customers through our comprehensive ecosystem, which includes AI-driven order management, payment processing solutions, and point-of-sale software. By merging technology with human touch, we tackle real-world challenges that small business owners face.Our customer-first approach drives our success. With the US restaurant industry valued at over $1 trillion yet lacking in technological advancements for smaller establishments, we strive to offer affordable solutions comparable to those available to larger chains.As a profitable and largely self-funded startup, Tarro is on a path of remarkable growth. Valued at $450M during our last funding round in mid-2022, we have experienced significant advancements in customer acquisition, product innovation, and team expansion. Thousands of restaurants trust us to enhance their success, impacting nearly 20 million customers. We proudly earned recognition as one of Built In’s top companies to work for in 2023.To explore our culture, values, and how you can contribute to empowering local restaurants, please visit us here.Position OverviewWe are in search of a dynamic and Bilingual (Mandarin/English) Billing & Collections Lead who possesses exceptional communication skills and the ability to simplify complex concepts for an optimal client billing experience and timely collection of accounts receivable. In this pivotal role, you will address billing disputes, promote preferred payment methods, and continuously seek ways to enhance the billing experience for both Tarro and our clients. Your blend of operational excellence and client-focused mindset will be instrumental in fostering Tarro’s financial stability and customer satisfaction.

Cross Border Talents is seeking a Mandarin Speaking Support Agent for its Kuala Lumpur office. This position acts as the first point of contact for Mandarin-speaking customers, focusing on clear communication and helpful support to create a positive customer experience. Key Responsibilities Respond to customer inquiries in Mandarin in a timely and clear manner Assist with questions, issues, or specific requests from customers Work to resolve concerns and support ongoing customer satisfaction Requirements Fluency in Mandarin Interest in customer service work Comfortable in a busy work environment Enjoys helping others and finding solutions to problems This role is located in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Join our dynamic team at ajobthing1 as a Customer Service Executive specializing in Mandarin communication. This role allows you to work remotely while providing exceptional support to our clients. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

About the Company:- A leading diversified real estate management firm dedicated to innovative solutions in real estate.- Manages a prominent 23-storey mixed-use commercial building situated in the vibrant heart of Kuala Lumpur.- Engaged in specialized real estate developments, hospitality, and leisure investments to enhance community living.About the Job:The Group General Manager (Group GM) will:- Provide exceptional strategic leadership and commercial direction across the Group’s vast business portfolio, which includes retail chains, shopping mall operations, property investments, and petrol stations.- Prioritize business development initiatives to catalyze sales growth, improve profitability, and streamline operational performance across all sectors of the business.Key Responsibilities:- Deliver strategic leadership and comprehensive management of the group’s diverse businesses and investments.- Propel business growth, profitability, and sustainable value creation within the real estate, hospitality, and leisure sectors.- Supervise financial performance, manage cash flow, and allocate capital effectively across all business units.- Design, implement, and evaluate business strategies, budgets, and performance plans to achieve organizational goals.- Identify and pursue new investment opportunities, partnerships, and joint ventures for portfolio expansion.- Cultivate robust relationships with investors, business partners, government entities, and key stakeholders.- Ensure adherence to strong corporate governance, compliance with legal standards, and alignment with company policies.- Oversee the operations of key assets, including commercial properties, boutique developments, and hospitality facilities.- Mentor and develop high-performing management teams, fostering a culture of accountability and operational excellence.- Analyze market trends, industry changes, and competitor actions to maintain a competitive edge.- Advocate for digital transformation and innovative practices to enhance operational efficiency and customer satisfaction.- Represent the company at external events, industry gatherings, and professional organizations.Key Requirements:- Bachelor’s degree in Business, Finance, Real Estate, or a related discipline (Master’s degree preferred).- Minimum of 10 years of experience in a Senior Management role, demonstrating success in Business Development and P&L Management within the retail or shopping mall sectors.- Strong business acumen and operational familiarity with Commercial Facilities including Mixed-use Developments, Retail, and Shopping Malls.- Proficiency in both English and Mandarin, with excellent verbal and written communication skills.- Exceptional financial acumen, along with strategic thinking and decision-making capabilities.- Outstanding leadership skills, with a proven ability to manage stakeholders effectively.- Strong analytical abilities complemented by excellent negotiation and interpersonal skills.

Key Responsibilities:Collaborate with various departments regarding all facets of client trading.Configure settings in MT4 Administrator and associated systems.Generate diverse trade reports and conduct data analysis.Facilitate daily client account assessments.Oversee pricing connectivity.Monitor client trade flow and execution processes.Support dealing activities in the financial market to enhance the company's profitability.Engage with the system development team to assist in system improvements and deployments, particularly for new trading products.Willing to work shifts, weekends, and holidays on a rotational basis as per business requirements.

Role Overview NielsenIQ is seeking a Senior Data Scientist in Kuala Lumpur. This role focuses on data analysis and machine learning to support decision-making across the business. Mandarin language skills are required to work effectively with a range of datasets and stakeholders. What You Will Do Analyze large datasets to uncover insights and trends that inform business strategies. Develop and apply machine learning models to improve analytics capabilities. Collaborate with teams from different functions to create data-driven solutions. Use Mandarin proficiency to communicate findings and work with stakeholders and data sources. Requirements Experience in data analysis and machine learning. Fluency in Mandarin. Ability to work with cross-functional teams. Based in Kuala Lumpur.

Role Overview:Join our dedicated Customer Service team at Zeal Group, where we strive to enhance our clients' experiences with our products and services. As a Customer Service Associate, you will play a crucial role in identifying and addressing any issues that may arise, ensuring a seamless journey for our customers. Our goal is to continuously improve and exceed customer expectations, making every interaction a positive one.Key Responsibilities:Respond to customer inquiries via online chats, emails, and phone calls promptly and accurately.Meet performance metrics while being a supportive team player, willing to go the extra mile for your colleagues.Adhere to standard operating procedures and manuals in daily tasks.Identify and escalate any gaps or shortcomings in existing processes to the team leader.Document and communicate common customer inquiries and issues on a daily basis.Stay updated with training and changes to processes, systems, and campaigns to excel in daily responsibilities.Monitor customer concerns that may indicate larger underlying problems that require escalation.Manage customer expectations by escalating complex inquiries to the Team Leader for mutually beneficial solutions.Participate in daily huddles to discuss key focuses, updates, successes, and learning points.Ensure a positive customer experience in every interaction with clients.Embody Zeal Group's core values in all dealings with clients and internal stakeholders.Qualifications:Possess a Diploma or Degree in a relevant field.Have 2 to 3 years of experience in customer service or contact centers.Experience in the FX/Finance industry is a distinct advantage.Able to perform multiple tasks efficiently, quick to learn, and equipped with strong problem-solving skills and customer relations acumen.Fluent in Mandarin and English, both verbal and written.Willingness to work shifts as required.Benefits:Life InsuranceMedical Coverage

Role overview NielsenIQ is looking for a Panel Customer Service Associate to join the team in KL Eco City. The role centers on supporting a wide range of customers, with a particular need for strong Mandarin language skills. Recent graduates are encouraged to apply. What you will do Respond to customer inquiries, providing clear and helpful information Communicate with panelists in Mandarin as well as other required languages Support efforts to maintain a high level of customer satisfaction What you will gain Hands-on experience in customer service Opportunities to learn about data analytics while working with a supportive team

Role Overview Radius Limited is looking for a Sales Advisor fluent in Mandarin to join the team in Kuala Lumpur. This role centers on building strong relationships with clients from a range of backgrounds and delivering attentive, personalized service. What You Will Do Engage with customers in Mandarin and other languages as needed Listen to client needs and recommend suitable solutions Support customers throughout the sales process with clear, helpful communication What We’re Looking For Fluency in Mandarin Strong interest in sales and customer service Ability to connect with people from diverse backgrounds If you enjoy working with people and thrive in a lively setting, Radius Limited would like to hear from you.

Join Our Team as a Billing & Collection Specialist! About Us:At Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating their operational challenges. Our innovative multi-product ecosystem integrates AI-driven order processing, delivery solutions, payment technologies, and point-of-sale software to create seamless connections between restaurants and their customers. By combining advanced technology with human insight, we tackle the real-world issues faced by small business owners.Our customer-first approach drives our success, as we believe that when our clients thrive, so do we. With the restaurant industry in the U.S. representing over a $1 trillion total addressable market, we aim to provide affordable technological solutions that were once exclusive to larger chains. Having achieved consistent profitability for nearly a decade, Tarro has experienced a remarkable 5x revenue growth over the past three years. As of our last fundraising round in mid-2022, we were valued at $450 million and have since expanded significantly in customer acquisition, product innovation, and team growth. Thousands of devoted restaurants trust Tarro to support their journeys, serving nearly 20 million customers along the way. We are proud to be recognized as one of Built In’s top companies to work for in 2024.To explore our culture, values, and how you can help small restaurants succeed, please visit us here!Your Role:We are looking for a native Mandarin speaker who possesses strong attention to detail, excellent organizational skills, and a client-focused mindset. If you are a quick learner ready to challenge the norm in pursuit of enhanced quality, efficiency, and accuracy, we invite you to become a part of our dynamic team. In the role of Billing and Collection Specialist, you will be crucial in ensuring a smooth invoicing and payments process for our clients. Your proactive engagement with clients and internal stakeholders will ensure prompt and precise processing of incoming payments. Collaborating closely with our accounting and other client-facing teams, you will help maintain financial records, resolve payment discrepancies, and deliver an exceptional client experience.

Role OverviewWe are excited to welcome a Senior Payment Operations Specialist who is fluent in Mandarin to enhance our payment operations' stability and efficiency.Your primary responsibilities will include executing daily deposit and withdrawal transactions while performing in-depth analyses of payment costs and payment service provider (PSP) performance.This role transcends traditional operations, requiring a data-savvy individual who can pinpoint issues through analytical insights and champion continuous improvement initiatives.Furthermore, this position serves as a pathway to future management roles within the domains of Payment Cost, Payment Experience, Payment Risk, or Payment Product. Key Responsibilities:1. Payment Operations ManagementOversee and execute daily client deposit and withdrawal operations, ensuring precision, punctuality, and adherence to internal standards.Manage payment exceptions, transaction failures, and escalated cases by collaborating closely with PSPs, Customer Support, and Finance teams.Participate in a shift-based duty roster (24/7 coverage) to maintain uninterrupted payment operations.2. Payment Cost & PSP Performance EvaluationMonitor and analyze payment-related costs, such as transaction fees, channel costs, foreign exchange losses, and irregular charges.Evaluate key PSP performance metrics, including:Success rates for deposits and withdrawalsBreakdown of failure reasonsWithdrawal processing time (Service Level Agreement)Cost and fee frameworksRisk indicators and exceptionsDeliver data-driven insights and recommendations to bolster payment optimization and strategic decision-making.3. Data Management & ReportingUtilize Excel extensively for data cleaning, reconciliation, analysis, and reporting, requiring advanced formulas and pivot tables.Create and maintain dashboards and reports using Power BI, Metabase, or other BI/data analysis tools.Generate regular reports on payment operations and analysis for management and relevant stakeholders.4. Process Optimization & Cross-functional CollaborationSupport the enhancement of payment processes, rules, and Standard Operating Procedures (SOPs) to improve efficiency, transparency, and control.Collaborate with Payment, Finance, Customer Support, IT, and Product teams on payment-related initiatives and enhancements.5. Management Pipeline GrowthThis role is integral to the payment management talent pipeline.Depending on performance and business requirements, the candidate will gradually assume broader analytical and ownership responsibilities.Potential career paths may lead to roles in Payment Cost, Payment Experience, Payment Risk, or Payment Product management.

About the PositionJoin NIQ, the world’s premier research organization, where innovation meets data science. Our Data Scientist Business Leaders are a diverse group of creative thinkers hailing from various fields such as statistics, research methodology, mathematics, psychology, business, engineering, physics, and demography. They are tasked with driving innovation, formulating new product ideas, and delivering intricate analyses to unearth valuable consumer insights.Key ResponsibilitiesLead data science initiatives to address client inquiries and offer insightful recommendations for complex challenges.Assist both internal and external clients in grasping data science frameworks and methodologies.Collaborate with senior leaders to engage with clients, understanding their business needs and proposing innovative solutions.Develop new solution use cases, prototypes, and proof of concepts by analyzing diverse datasets using Python.Gain comprehensive knowledge of Nielsen products and services to propose new solutions for client challenges.Work closely with other units within the Data Science team.Automate and enhance existing processes through innovative solutions.Explore large and varied datasets and apply cutting-edge technologies to create unique solutions.

AR Accounting & Systems Lead (MY – Mandarin Speaking)About UsAt Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating the operational challenges they face. Our innovative products create seamless connections between these businesses and their customers through a comprehensive ecosystem that includes AI-driven order taking, delivery solutions, payment processing, and point-of-sale software. We merge technology with human insight to address the real-world challenges of small business owners.Our customer-first approach drives us to build solutions that facilitate their success; when they thrive, so do we. The U.S. restaurant sector, valued at over $1 trillion, remains significantly underserved by technology. While large chains can invest in costly tech solutions, we believe small restaurant owners deserve access to similar innovations at a reasonable cost.Tarro stands out as a profitable, self-sustaining start-up on a trajectory of high growth. Following our last fundraising round in mid-2022, we reached a valuation of $450M and have since experienced significant gains in customer acquisition, product innovation, and team expansion. Thousands of loyal restaurants have chosen Tarro as their partner, together serving nearly 20 million customers. We are proud to be recognized as one of Built In's top companies to work for in 2023.To discover more about our culture, values, and how you can contribute to the success of small restaurants, please visit us here!The PositionWe are looking for a Bilingual (Mandarin/English) AR Accounting & Systems Lead with the ability to navigate complex processes and tools to enhance our billing and collection systems. Your expertise will be essential in managing client invoicing databases, ensuring precise and timely billing, and spearheading initiatives to streamline and automate the entire invoice-to-cash process, enhancing the overall client billing and payment experience. Your operational excellence combined with a client-focused approach will directly influence Tarro's financial health and customer satisfaction.

Efficiently process daily operational requests from customers, ensuring timely and accurate responses.Take ownership of daily operational tasks, collaborating with stakeholders to execute necessary actions.Maintain strong follow-through on customer inquiries, effectively managing their expectations.Meet key performance metrics while contributing positively as a team player, demonstrating a willingness to assist colleagues.Adhere strictly to standard operating procedures (SOPs) and manuals in daily operations.Proactively escalate any identified gaps or shortcomings in processes to the team leader.Excel in daily responsibilities by staying informed on ongoing training and updates regarding process, systems, and campaigns.Be attentive to issues that may need escalation and could signify larger problems.Manage customer expectations by escalating complex requests to the Team Leader to find mutually beneficial solutions.Engage in daily huddles to share key highlights, updates, successes, and learning points from previous days.Ensure a positive customer experience in every interaction with clients.Embrace and integrate ZFX's core values into daily tasks while serving clients and collaborating with internal stakeholders.

Join our innovative team at Fuku as a Java Developer where you will leverage your extensive experience in Java to create robust applications. We are seeking a dynamic individual with over 5 years of Java development expertise, showcasing strong skills in object-oriented programming. Your familiarity with contemporary frameworks, particularly SpringMVC and SpringBoot, will be crucial for API development.Bring your experience with Spring Data JPA, Hibernate, and PostgreSQL databases to our collaborative environment. Proficiency in tools such as Gradle, Git, and Jira will enhance our agile development processes. Additionally, knowledge of SpringCloud for microservices development will be an asset.If you have experience with Lenovo system development, that will be considered a significant advantage. Proficiency in the Chinese language is preferred, making this role a perfect fit for Mandarin speakers.This position is ideal for an experienced Java developer eager to contribute to both API and microservices projects within a forward-thinking company.

Join Sutherland as an ERP Specialist fluent in Mandarin or Cantonese in Kuala Lumpur, Malaysia. In this pivotal role, you will leverage your expertise in Enterprise Resource Planning systems to optimize our operations and enhance client satisfaction. Your fluency in Mandarin/Cantonese will enable you to communicate effectively with diverse stakeholders, ensuring seamless project execution and support.

Join our dynamic team at Assent as a Customer and Supplier Support Associate. In this role, you will play a crucial part in ensuring seamless communication and support for our Korean-speaking clients and partners. Your expertise will help facilitate efficient interactions, resolve inquiries, and enhance customer satisfaction.

Cross Border Talents is seeking a Japanese-speaking Customer Success Specialist based in Kuala Lumpur, Malaysia. This position focuses on supporting users of the client’s online shopping platform, with an emphasis on clear communication in Japanese and a commitment to delivering a positive customer experience. Key responsibilities Respond to customer inquiries and address concerns through inbound phone calls and emails. Guide customers step by step through the online ordering process. Process payments carefully and maintain the security of customer data. Proactively resolve customer issues to build trust and encourage loyalty. Collaborate with team members to enhance overall service quality. What matters in this role Serve as the first point of contact, representing the client’s brand to customers. Consistently aim for high standards in every customer interaction. Maintain a professional, positive, and empathetic attitude at all times. Who will succeed Open to feedback and willing to learn. Dedicated to improving the customer support experience.