Remote Customer Service Executive - Mandarin Speaker

Join our dynamic team at ajobthing1 as a Customer Service Executive specializing in Mandarin communication. This role allows you to work remotely while providing exceptional support to our clients. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

Role Overview:Join our dedicated Customer Service team at Zeal Group, where we strive to enhance our clients' experiences with our products and services. As a Customer Service Associate, you will play a crucial role in identifying and addressing any issues that may arise, ensuring a seamless journey for our customers. Our goal is to continuously improve and exceed customer expectations, making every interaction a positive one.Key Responsibilities:Respond to customer inquiries via online chats, emails, and phone calls promptly and accurately.Meet performance metrics while being a supportive team player, willing to go the extra mile for your colleagues.Adhere to standard operating procedures and manuals in daily tasks.Identify and escalate any gaps or shortcomings in existing processes to the team leader.Document and communicate common customer inquiries and issues on a daily basis.Stay updated with training and changes to processes, systems, and campaigns to excel in daily responsibilities.Monitor customer concerns that may indicate larger underlying problems that require escalation.Manage customer expectations by escalating complex inquiries to the Team Leader for mutually beneficial solutions.Participate in daily huddles to discuss key focuses, updates, successes, and learning points.Ensure a positive customer experience in every interaction with clients.Embody Zeal Group's core values in all dealings with clients and internal stakeholders.Qualifications:Possess a Diploma or Degree in a relevant field.Have 2 to 3 years of experience in customer service or contact centers.Experience in the FX/Finance industry is a distinct advantage.Able to perform multiple tasks efficiently, quick to learn, and equipped with strong problem-solving skills and customer relations acumen.Fluent in Mandarin and English, both verbal and written.Willingness to work shifts as required.Benefits:Life InsuranceMedical Coverage

Join cxmdirect as a Back Office Executive!As a vital member of our team, you will be responsible for evaluating business processes, anticipating needs, and identifying areas for enhancement while implementing effective solutions. Your role includes coordinating with the risk department on leverage change requests and escalating trading issues as necessary.Additionally, you will maintain regular communication with team leads and sales to fulfill specific internal brokerage requests and restructure network frameworks. Liaising with technology providers to resolve complex disputes and cross-checking with payment service providers on funding issues will be crucial in this position.You will also manage internal ticketing systems to address feedback or issues within the department, perform financial checks on transactions, and collect relevant technical information regarding any complaints. A key responsibility will be performing KYC validations and overseeing the client lifecycle from onboarding to exit, ensuring adherence to established policies and procedures.Your contributions will be essential in driving continuous improvements to enhance the efficiency and effectiveness of our fraud operations.

Role Overview Radius Limited is looking for a Sales Advisor fluent in Mandarin to join the team in Kuala Lumpur. This role centers on building strong relationships with clients from a range of backgrounds and delivering attentive, personalized service. What You Will Do Engage with customers in Mandarin and other languages as needed Listen to client needs and recommend suitable solutions Support customers throughout the sales process with clear, helpful communication What We’re Looking For Fluency in Mandarin Strong interest in sales and customer service Ability to connect with people from diverse backgrounds If you enjoy working with people and thrive in a lively setting, Radius Limited would like to hear from you.

Avomind is hiring a Mandarin-speaking Customer Service Representative for its client support team in Kuala Lumpur. This position reports to the Team Lead or Senior Customer Service and centers on assisting Mandarin-speaking clients. Key responsibilities Handle customer inquiries through phone, email, and live chat channels Provide clear and accurate information about financial products and services Resolve client issues promptly Collaborate with team members to ensure a positive customer experience Location This role is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Role overview NielsenIQ is looking for a Panel Customer Service Associate to join the team in KL Eco City. The role centers on supporting a wide range of customers, with a particular need for strong Mandarin language skills. Recent graduates are encouraged to apply. What you will do Respond to customer inquiries, providing clear and helpful information Communicate with panelists in Mandarin as well as other required languages Support efforts to maintain a high level of customer satisfaction What you will gain Hands-on experience in customer service Opportunities to learn about data analytics while working with a supportive team

Efficiently process daily operational requests from customers, ensuring timely and accurate responses.Take ownership of daily operational tasks, collaborating with stakeholders to execute necessary actions.Maintain strong follow-through on customer inquiries, effectively managing their expectations.Meet key performance metrics while contributing positively as a team player, demonstrating a willingness to assist colleagues.Adhere strictly to standard operating procedures (SOPs) and manuals in daily operations.Proactively escalate any identified gaps or shortcomings in processes to the team leader.Excel in daily responsibilities by staying informed on ongoing training and updates regarding process, systems, and campaigns.Be attentive to issues that may need escalation and could signify larger problems.Manage customer expectations by escalating complex requests to the Team Leader to find mutually beneficial solutions.Engage in daily huddles to share key highlights, updates, successes, and learning points from previous days.Ensure a positive customer experience in every interaction with clients.Embrace and integrate ZFX's core values into daily tasks while serving clients and collaborating with internal stakeholders.

Key Responsibilities:Ensure the efficient functioning of our MT4 and MT5 trading platforms by managing risk strategies and delivering technical assistance.Engage in the design and enhancement of innovative trading systems, tools, and products.Analyze current market trends, address trading inquiries, and offer informed solutions.Conduct thorough risk assessments to evaluate the company's exposure to market fluctuations.Oversee trading operations and configurations within the MT4 Administrator and associated systems.Provide training to trading and dealing teams on utilizing the MT4 Administrator and relevant systems effectively.Continuously enhance your expertise in FX and CFD products and trade execution methodologies.

NielsenIQ is looking for a Data Operation Analyst fluent in Mandarin to join the team in Kuala Lumpur (KL Eco City Bangsar). This position centers on analyzing data sets and maintaining high standards of data accuracy. The analyst will play a key part in supporting client business strategies by delivering clear, actionable insights. Main responsibilities Analyze and interpret data sets to identify trends and patterns Ensure the accuracy and reliability of data used in reports and projects Collaborate with multiple departments to improve data operations Contribute to the success of projects by providing insights and recommendations Requirements Fluency in Mandarin Strong attention to detail Ability to work closely with cross-functional teams This role focuses on supporting both internal teams and clients through careful data analysis and effective communication across departments.

CrossBorderTalents is looking for a Mandarin-Speaking Customer Success Specialist based in Kuala Lumpur. This role focuses on supporting users of a leading online shopping platform, handling both inbound phone calls and emails. The main goal is to deliver clear, accurate, and helpful assistance, ensuring each customer receives the support they need. Main responsibilities Guide customers step-by-step when placing online orders Respond to questions and requests through phone and email channels Safeguard customer financial details during payment transactions Resolve concerns to build and maintain customer loyalty Collaborate with team members to enhance overall service quality Take part in ongoing training to expand skillsets Meet or exceed performance targets set by the company What matters in this role Professionalism and a strong sense of responsibility are essential. The position requires a customer-first mindset, attention to quality, and a commitment to upholding the brand's reputation. Every interaction shapes the customer experience and reflects the values of the client.

Join our innovative team at Fuku as a Java Developer where you will leverage your extensive experience in Java to create robust applications. We are seeking a dynamic individual with over 5 years of Java development expertise, showcasing strong skills in object-oriented programming. Your familiarity with contemporary frameworks, particularly SpringMVC and SpringBoot, will be crucial for API development.Bring your experience with Spring Data JPA, Hibernate, and PostgreSQL databases to our collaborative environment. Proficiency in tools such as Gradle, Git, and Jira will enhance our agile development processes. Additionally, knowledge of SpringCloud for microservices development will be an asset.If you have experience with Lenovo system development, that will be considered a significant advantage. Proficiency in the Chinese language is preferred, making this role a perfect fit for Mandarin speakers.This position is ideal for an experienced Java developer eager to contribute to both API and microservices projects within a forward-thinking company.

Join Our Team as a Billing & Collection Specialist! About Us:At Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating their operational challenges. Our innovative multi-product ecosystem integrates AI-driven order processing, delivery solutions, payment technologies, and point-of-sale software to create seamless connections between restaurants and their customers. By combining advanced technology with human insight, we tackle the real-world issues faced by small business owners.Our customer-first approach drives our success, as we believe that when our clients thrive, so do we. With the restaurant industry in the U.S. representing over a $1 trillion total addressable market, we aim to provide affordable technological solutions that were once exclusive to larger chains. Having achieved consistent profitability for nearly a decade, Tarro has experienced a remarkable 5x revenue growth over the past three years. As of our last fundraising round in mid-2022, we were valued at $450 million and have since expanded significantly in customer acquisition, product innovation, and team growth. Thousands of devoted restaurants trust Tarro to support their journeys, serving nearly 20 million customers along the way. We are proud to be recognized as one of Built In’s top companies to work for in 2024.To explore our culture, values, and how you can help small restaurants succeed, please visit us here!Your Role:We are looking for a native Mandarin speaker who possesses strong attention to detail, excellent organizational skills, and a client-focused mindset. If you are a quick learner ready to challenge the norm in pursuit of enhanced quality, efficiency, and accuracy, we invite you to become a part of our dynamic team. In the role of Billing and Collection Specialist, you will be crucial in ensuring a smooth invoicing and payments process for our clients. Your proactive engagement with clients and internal stakeholders will ensure prompt and precise processing of incoming payments. Collaborating closely with our accounting and other client-facing teams, you will help maintain financial records, resolve payment discrepancies, and deliver an exceptional client experience.

Project Process OverviewJoin our dynamic Outreach team as a GDO Outreach Operations Specialist, where your exceptional communication, time management, and organizational skills will shine. In this pivotal role, you will focus on researching and engaging with government and non-government entities across diverse markets to gather geographic data for our innovative global mapping platform using the Geo Data Upload Tool.Utilize your business development expertise and relationship-building abilities to identify and convey mutually beneficial opportunities to both partners and the project team, contributing to impactful outcomes.

Role OverviewWe are excited to welcome a Senior Payment Operations Specialist who is fluent in Mandarin to enhance our payment operations' stability and efficiency.Your primary responsibilities will include executing daily deposit and withdrawal transactions while performing in-depth analyses of payment costs and payment service provider (PSP) performance.This role transcends traditional operations, requiring a data-savvy individual who can pinpoint issues through analytical insights and champion continuous improvement initiatives.Furthermore, this position serves as a pathway to future management roles within the domains of Payment Cost, Payment Experience, Payment Risk, or Payment Product. Key Responsibilities:1. Payment Operations ManagementOversee and execute daily client deposit and withdrawal operations, ensuring precision, punctuality, and adherence to internal standards.Manage payment exceptions, transaction failures, and escalated cases by collaborating closely with PSPs, Customer Support, and Finance teams.Participate in a shift-based duty roster (24/7 coverage) to maintain uninterrupted payment operations.2. Payment Cost & PSP Performance EvaluationMonitor and analyze payment-related costs, such as transaction fees, channel costs, foreign exchange losses, and irregular charges.Evaluate key PSP performance metrics, including:Success rates for deposits and withdrawalsBreakdown of failure reasonsWithdrawal processing time (Service Level Agreement)Cost and fee frameworksRisk indicators and exceptionsDeliver data-driven insights and recommendations to bolster payment optimization and strategic decision-making.3. Data Management & ReportingUtilize Excel extensively for data cleaning, reconciliation, analysis, and reporting, requiring advanced formulas and pivot tables.Create and maintain dashboards and reports using Power BI, Metabase, or other BI/data analysis tools.Generate regular reports on payment operations and analysis for management and relevant stakeholders.4. Process Optimization & Cross-functional CollaborationSupport the enhancement of payment processes, rules, and Standard Operating Procedures (SOPs) to improve efficiency, transparency, and control.Collaborate with Payment, Finance, Customer Support, IT, and Product teams on payment-related initiatives and enhancements.5. Management Pipeline GrowthThis role is integral to the payment management talent pipeline.Depending on performance and business requirements, the candidate will gradually assume broader analytical and ownership responsibilities.Potential career paths may lead to roles in Payment Cost, Payment Experience, Payment Risk, or Payment Product management.

Cross Border Talents is seeking a Mandarin Speaking Support Agent for its Kuala Lumpur office. This position acts as the first point of contact for Mandarin-speaking customers, focusing on clear communication and helpful support to create a positive customer experience. Key Responsibilities Respond to customer inquiries in Mandarin in a timely and clear manner Assist with questions, issues, or specific requests from customers Work to resolve concerns and support ongoing customer satisfaction Requirements Fluency in Mandarin Interest in customer service work Comfortable in a busy work environment Enjoys helping others and finding solutions to problems This role is located in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Join Gogoprint as a Customer Service Executive and elevate your career in the thriving online printing industry!At Gogoprint, we pride ourselves on being a leader in the online printing sector across the Asia Pacific region. In this vital role, you will be instrumental in providing exceptional service to our clients in Malaysia and Singapore, ensuring that every interaction is seamless and positive.Your Responsibilities:Promptly and professionally address customer inquiries through various communication channels.Understand customer needs deeply and provide solutions that exceed their expectations.Assist in generating potential sales by efficiently transferring leads to the sales team.Work collaboratively across departments to resolve customer complaints and escalate issues as necessary.Maintain comprehensive records of customer interactions to facilitate clear communication and effective problem resolution.Utilize customer feedback to collaborate with your team leader on continuous improvement of service delivery.What We Are Looking For:Fluency in Mandarin is essential for effective communication with our Mandarin-speaking clients.Strong command of English, ensuring clarity and understanding in all interactions.A customer-centric mindset, with a commitment to delivering outstanding service while following established processes.Excellent problem-solving and organizational skills to manage a variety of customer inquiries.A bachelor’s degree in any discipline.Self-motivated and capable of working independently with minimal supervision.What We Offer:A hybrid work model that combines the convenience of remote work with designated office days in our strategically located office near MRT Semantan.A dynamic and supportive workplace culture that fosters collaboration and creativity.Opportunities to be part of a forward-thinking team dedicated to shaping the future of the online printing industry.If you are eager to contribute to a meaningful role where your efforts can make a significant impact, apply now to become a part of our team at Gogoprint!

Join Zeal Group as a Customer Service Associate (Arabic Speaker) in Kuala Lumpur, Malaysia, and engage with our esteemed clients in Dubai.About Zeal GroupFounded in 2017, Zeal Group is a distinguished FinTech organization that has rapidly expanded to a vibrant team of over 700 professionals worldwide. With our headquarters in London, UK, and a center of excellence for customer service in Kuala Lumpur, we pride ourselves on our commitment to innovation, growth, and collaboration. Our diverse global presence spans across Europe, Asia, North & South Africa, the Middle East, and South America, with a dedicated technology hub in Cyprus.Role OverviewAs part of our dedicated Customer Service team, you will be instrumental in enhancing our clients' experience with our products and services. Your role will involve identifying and addressing any gaps in our service delivery, ensuring a seamless customer journey. Our objective is to continuously exceed customer expectations while striving for improvement in every interaction.Your Responsibilities:Conduct tele-sales and manage outbound calling initiatives.Respond promptly and accurately to all customer inquiries across multiple channels including online chats, emails, and phone calls.Contribute to team objectives by adhering to key performance metrics and supporting colleagues.Follow standard operating procedures diligently while performing daily tasks.Assist in identifying and escalating any operational gaps to the team leader.Monitor and report common customer inquiries to enhance service quality.Stay informed about training updates and changes to processes, systems, and campaigns.Address issues requiring escalation, potentially indicating larger systemic challenges.Manage customer expectations by collaborating with the Team Leader to find mutually beneficial solutions.Participate in daily huddles to discuss focus areas, updates, and learn from previous experiences.Ensure a positive customer experience in every client interaction.Embrace and embody the core values of ZFX in daily operations and client interactions.Candidate Profile:Minimum educational qualification of a Diploma or Degree.2 to 3 years of relevant experience in customer service or contact center environments.Fluency in Arabic is mandatory.Strong communication and interpersonal skills.

Gogoprint, a premier online printing service in the Asia Pacific region, is seeking a dedicated Customer Service Executive to enhance our customer engagement and satisfaction. Join our vibrant customer service team to ensure our clients experience seamless interactions with us.This role involves:Providing timely responses to customer inquiries via email, WhatsApp, Facebook, and support tickets on a daily basis.Supporting our customers across Malaysia and Singapore.Identifying potential leads and facilitating their transfer to the sales team for high-volume or custom orders.Collaborating with various departments to address customer complaints effectively through our dedicated complaints dashboard.Analyzing recurrent issues and proposing long-term solutions to enhance our service quality.What we offer:Flexible hybrid work model (Work from Home & office).Be a part of a fast-paced e-commerce team with a global perspective.Collaborative management style.A casual yet ambitious work environment.Office conveniently located at MRT Semantan.

Join Experian as a Customer Service Executive in the bustling city of Kuala Lumpur. In this pivotal role, you will engage with customers, addressing their inquiries and providing exceptional service to enhance their experience. Your efforts will contribute significantly to our mission of delivering top-notch solutions and support to our valued clients.

Experian is looking for a Customer Service Executive to join the team in Kuala Lumpur. This position centers on supporting clients by handling their questions and resolving concerns, aiming to create a positive experience with every interaction. Role overview The Customer Service Executive responds to customer inquiries, works to resolve issues efficiently, and helps maintain high satisfaction levels. The role involves regular communication with clients and collaboration with team members to deliver reliable service. What you will do Address customer questions and requests promptly Resolve issues to ensure client satisfaction Work closely with colleagues to provide consistent support Requirements Strong communication skills Commitment to delivering quality customer service Ability to work well within a team