Senior Process Executive (Bilingual: Arabic & English)

Join Our Team as a Senior Process Executive!We are looking for a dynamic and skilled Senior Process Executive fluent in both Arabic and English to become a pivotal member of our Outreach team at tsmg. This role is designed for individuals with exceptional communication, time management, and organizational skills. You will be at the forefront of our GDO Outre…

Join Our Dynamic Outreach Team as a Senior Process Executive!Are you passionate about leveraging your exceptional communication, time management, and organizational skills in a thriving environment? We invite you to become a vital part of TSMG's Outreach Operations team. In this role, you will focus on conducting in-depth research and outreach to both government and non-government organizations across various markets, aiming to gather essential geographic data for our innovative global mapping platform utilizing the Geo Data Upload Tool.Your expertise in business development and relationship management will empower you to identify and articulate mutually beneficial opportunities for both our partners and the project team, fostering collaboration and success.

Join Our Dynamic Outreach Team as a Senior Process ExecutiveAt tsmg, we are seeking a talented GDO Outreach Operations Specialist proficient in both Japanese and English. This pivotal role will engage in comprehensive research and outreach initiatives targeting governmental and non-governmental organizations across diverse markets. Your mission will be to gather and compile geographic data for our innovative global mapping platform through the Geo Data Upload Tool.Utilize your exceptional business development and relationship management skills to identify and convey mutually advantageous opportunities to our partners and project teams, ensuring a collaborative and productive working environment.

Project Process OverviewWe are seeking a talented Senior Process Executive who is fluent in both Indonesian and English to join our dynamic Outreach team at tsmg. As a critical member of our GDO Outreach Operations, you will excel in communication, time management, and organizational skills.Your primary responsibility will involve conducting research and engaging with both government and non-government organizations across various markets. The goal is to gather geographic data that will be utilized in a global mapping platform via the Geo Data Upload Tool.Utilizing your business development expertise and relationship-building abilities, you will identify and propose mutually beneficial opportunities for our partners and project team, ensuring effective collaboration and data collection.

Project Process OverviewJoin our dynamic Outreach team as a GDO Outreach Operations Specialist, where your exceptional communication, time management, and organizational skills will shine. In this pivotal role, you will focus on researching and engaging with government and non-government entities across diverse markets to gather geographic data for our innovative global mapping platform using the Geo Data Upload Tool.Utilize your business development expertise and relationship-building abilities to identify and convey mutually beneficial opportunities to both partners and the project team, contributing to impactful outcomes.

Join our dynamic team as a Bilingual Player Support Executive, where you will play a vital role in enhancing customer satisfaction. Your responsibilities include:Delivering exceptional customer support and resolving technical issues through various channels including email, chat, social media, and other online platforms.Efficiently managing multiple simultaneous interactions via chat, email, and outbound calls while navigating interruptions from various platforms.Diagnosing and advising on technical issues related to customers' computers, mobile apps, and video game consoles.Recognizing and reporting trends in customer inquiries, providing valuable insights to team members based on thorough testing.Escalating critical issues to supervisors in a timely manner.Translating communications between Mandarin and English as needed.Documenting reports and minutes in either English or Chinese.

About the RoleWe invite you to join our dynamic Outreach team as a Senior Process Executive. In this pivotal role, you will leverage your exceptional communication, time management, and organizational skills to conduct comprehensive research and outreach to both government and non-government entities across various markets. Your efforts will contribute significantly to the collation of geographic data for our global mapping platform via the Geo Data Upload Tool.As a key player in business development, you will utilize your relationship-building expertise to identify and articulate mutually beneficial opportunities for collaboration between partners and our project team.

Join our dynamic team at AvePoint as a Bilingual Support Engineer, where your communication skills and passion for technology will shine! We’re looking for enthusiastic individuals who are eager to learn and excel in customer service. In this role, you will have the opportunity to work in diverse IT environments, enhancing your technical and interpersonal skills.Your Responsibilities:Serve as the primary point of contact for project-specific customer inquiries, ensuring issues are resolved effectively.Guarantee customer satisfaction through comprehensive Project Support and Maintenance.Gather information, conduct in-depth analysis, and troubleshoot technical issues.Adhere to Service Level Agreements (SLA) for response and resolution times, performing root cause analysis.Communicate clearly with both customers and the internal R&D team regarding necessary bug fixes.Oversee the status of raised issues, ensuring timely and effective resolutions.Continuously assess existing processes to improve and streamline customer support operations.

Join Zeal Group as a Customer Service Associate (Arabic Speaker) in Kuala Lumpur, Malaysia, and engage with our esteemed clients in Dubai.About Zeal GroupFounded in 2017, Zeal Group is a distinguished FinTech organization that has rapidly expanded to a vibrant team of over 700 professionals worldwide. With our headquarters in London, UK, and a center of excellence for customer service in Kuala Lumpur, we pride ourselves on our commitment to innovation, growth, and collaboration. Our diverse global presence spans across Europe, Asia, North & South Africa, the Middle East, and South America, with a dedicated technology hub in Cyprus.Role OverviewAs part of our dedicated Customer Service team, you will be instrumental in enhancing our clients' experience with our products and services. Your role will involve identifying and addressing any gaps in our service delivery, ensuring a seamless customer journey. Our objective is to continuously exceed customer expectations while striving for improvement in every interaction.Your Responsibilities:Conduct tele-sales and manage outbound calling initiatives.Respond promptly and accurately to all customer inquiries across multiple channels including online chats, emails, and phone calls.Contribute to team objectives by adhering to key performance metrics and supporting colleagues.Follow standard operating procedures diligently while performing daily tasks.Assist in identifying and escalating any operational gaps to the team leader.Monitor and report common customer inquiries to enhance service quality.Stay informed about training updates and changes to processes, systems, and campaigns.Address issues requiring escalation, potentially indicating larger systemic challenges.Manage customer expectations by collaborating with the Team Leader to find mutually beneficial solutions.Participate in daily huddles to discuss focus areas, updates, and learn from previous experiences.Ensure a positive customer experience in every client interaction.Embrace and embody the core values of ZFX in daily operations and client interactions.Candidate Profile:Minimum educational qualification of a Diploma or Degree.2 to 3 years of relevant experience in customer service or contact center environments.Fluency in Arabic is mandatory.Strong communication and interpersonal skills.

About WPP MediaWPP is a leader in creative transformation, harnessing creativity to foster better futures for our people, planet, clients, and communities. Discover more at wpp.com.WPP Media serves as WPP's global media collective. In a landscape where media permeates every aspect of life, we unite exceptional platforms, talent, and partnerships to create boundless growth opportunities. Learn more at wppmedia.com.At WPP Media, we cherish our culture and our people, which empower us to deliver remarkable experiences for our clients and one another. In this role, it is vital to embody WPP and WPP Media's core values:Be Extraordinary by Leading Collectively to Inspire Transformational Creativity.Create an Open environment by Balancing People and Client Experiences through Cultivating Trust.Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Join NielsenIQ as a Senior Executive in our Qualitative team, where you will play a pivotal role in driving insights and strategic direction for our clients. Your expertise in qualitative research methodologies will allow you to uncover deep consumer insights that inform business decisions.In this role, you will collaborate with cross-functional teams, leveraging your analytical skills and creativity to develop innovative solutions that meet client needs. You will be a key player in project management, ensuring timely delivery of insights while maintaining high-quality standards.

Join Delivery Hero as a Senior Telesales Executive and play a pivotal role in driving our sales initiatives. We are looking for a dynamic professional who excels in a fast-paced environment and is passionate about delivering exceptional customer service. In this role, you will lead our telesales operations, refining strategies that enhance customer engagement and boost sales performance.

Role overview NielsenIQ is hiring a Senior Executive, Analytics Sales in Kuala Lumpur. This role combines analytical expertise with sales acumen to support business growth. The Senior Executive works closely with teams across the company to deliver insights that help clients make better decisions. What you will do Work with cross-functional teams to provide clients with actionable, data-based insights Understand client needs and recommend solutions that fit their business goals Support sales efforts by applying analytical skills to identify opportunities and address challenges What helps you succeed Strong analytical background Experience in sales, preferably in analytics or related fields Ability to listen to clients and tailor solutions to their requirements Comfort working with teams from different functions

About WPP MediaWPP Media stands at the forefront of AI-driven media strategies, uniting creativity with data and partnerships to deliver personalized experiences on a grand scale. Our pioneering platform, WPP Open, empowers clients to gain insights into their media investments, driving transformative growth.As the trusted growth partner for top global brands, WPP Media leverages unparalleled talent and intelligence to help clients navigate an ever-evolving landscape. We are committed to fostering a culture that celebrates innovation and collaboration, enabling us to provide exceptional experiences for our clients and each other.For more information, visit wppmedia.com.

Funding Societies | Modalku stands as the leading digital finance platform for SMEs in Southeast Asia, operating with licenses in Singapore, Indonesia, Thailand, Malaysia, and Vietnam. We are proudly supported by prominent investors including Sequoia India (Peak XV), Softbank Vision Fund, Khazanah, and SMBC Bank. Our mission is to empower small and medium-sized enterprises (SMEs) with business financing sourced from both individual and institutional investors, along with providing innovative payment solutions.At Funding Societies | Modalku, we embody our core values, GETFS:Grow Relentlessly: We aspire to reach our best, most authentic selves.Enable Teamwork, Disable Politics: Through unity, we foster mutual success.Test Measure Act: We embrace curiosity and innovation as we reinvent ourselves.Focus on Impact: We prioritize actionable results and meaningful impact.Serve with Obsession: Our customer-centric approach nurtures long-term, win-win relationships.We are in search of a customer-focused individual who possesses a strong commitment to continuous improvement to join our agile and dynamic Customer Experience (CX) team, primarily supporting our investment products.In this role, you will engage leads through every stage of the conversion funnel, guiding them to become potential investors while ensuring a seamless and impactful customer journey. You will thrive in this fast-paced, growth-oriented startup environment.Your Responsibilities:Assist the CX Lead in developing, documenting, and continuously improving Standard Operating Procedures (SOPs) to ensure operational consistency and compliance with regulations.Oversee end-to-end Customer Experience operations, including KYC processing, customer and investor communications, and service execution, in close collaboration with the operations team.Support crowdfunding and investor-related CX activities, enhancing investor communications and operational workflows.Manage and enhance customer-facing knowledge resources, such as article centers for partners, SMEs, and investors, to boost engagement and self-service adoption.Respond to customer and investor inquiries swiftly and professionally across various platforms, including digital channels and social media.Facilitate investor onboarding, conversion, and engagement initiatives to improve customer satisfaction, retention, and growth.Take charge of customer experience metrics like NPS, CSAT, and feedback programs, turning insights into actionable enhancements.Collaborate with internal and external stakeholders to execute CX initiatives effectively.

LUXASIA stands as the premier omnichannel brand-builder in the beauty industry across the Asia Pacific region. Since its inception in 1986, LUXASIA has facilitated the successful entry and growth of over 100 prestigious beauty brands, including renowned names such as Albion, Aveda, Bvlgari, Calvin Klein, and SK-II. Our strategic partnerships with industry giants like LVMH Group and Shiseido enhance our capabilities in luxury retail, e-commerce, consumer marketing, and supply chain management. With a vibrant workforce of 2700 across 15 markets, we are committed to driving innovation and excellence in beauty. Why Join Our Team?At LUXASIA, we recognize and celebrate the unique beauty in every individual. We invest in your development by enhancing your skills and unlocking your potential. With a diverse portfolio of luxury brands, your contributions will impact millions of consumers. Enjoy the entrepreneurial spirit of running your own business with the support and guidance of our inclusive team. Embrace change, take risks, and achieve remarkable results together as #OneTeam. The journey, though challenging, promises to be rewarding. Embark on an exciting career path with LUXASIA, where professional growth is at the forefront. Isn’t that a beautiful opportunity?

Accion Labs is seeking a dynamic and experienced Senior Executive in Internal Audit to join our team in Kuala Lumpur. In this role, you will play a critical part in enhancing our audit processes, ensuring compliance, and providing insightful recommendations to improve the effectiveness and efficiency of our operations.As a Senior Executive, you will lead the audit team in planning and executing audits, identifying risks, and developing strategies to mitigate those risks. Your expertise will be instrumental in fostering a culture of continuous improvement and accountability within the organization.

Senior HR Executive – Join Our Team at fuku!Responsibilities:Recruitment & Talent Management- Craft and execute strategies for onboarding and retaining top talent. - Provide mentorship and support to junior HR staff throughout the recruitment process.Employee Relations & Engagement- Address and resolve complex employee relations issues, including grievances and disciplinary actions. - Design and implement innovative employee engagement programs and initiatives. - Offer guidance to managers on HR policies, performance management, and conflict resolution.Payroll & Leave Administration- Oversee comprehensive payroll processing, including attendance tracking, overtime calculations, and statutory contributions (EPF, SOCSO, EIS). - Manage employee leave records while ensuring accurate tracking of leave entitlements and utilization. - Verify and process monthly staff claims.HR Documentation & Compliance- Maintain and refine employee records, including personal files, contracts, and amendments. - Draft HR-related correspondence, such as offer letters, confirmations, and disciplinary warnings.HR Strategy & Policy Development- Contribute to HR projects aimed at enhancing performance management systems and implementing HRIS. - Analyze and prepare HR analytics and reports for management review.

Funding Societies | Modalku stands as the foremost digital finance platform for SMEs in Southeast Asia, operating in Singapore, Indonesia, Thailand, Malaysia, and Vietnam. Supported by leading investors like Sequoia India (Peak XV), Softbank Vision Fund, Khazanah, and SMBC Bank, we specialize in providing business financing solutions to small and medium-sized enterprises (SMEs) through individual and institutional investors, alongside payment solutions for both SMEs and consumers.At Funding Societies | Modalku, we embody our core values encapsulated in GETFS: Grow Relentlessly: Commit to realizing our best and most authentic selves. Enable Teamwork, Disable Politics: By fostering collaboration, we support each other's success. Test Measure Act: Embrace curiosity and innovation through experimentation. Focus on Impact: Drive meaningful outcomes through decisive action. Serve with Obsession: Cultivate long-term, win-win relationships through a customer-centric approach. Key Responsibilities: Formulate and execute strategic sales plans and objectives. Lead and mentor a team of business development managers. Recruit, train, and develop talent to foster a successful team environment, providing continuous coaching and mentorship. Establish strong client relationships, identify business opportunities, negotiate and finalize deals, while maintaining an up-to-date understanding of market dynamics. Enhance and expand the existing sales network. Monitor and analyze market trends and competitive landscapes, proactively managing customer relationships. Identify new opportunities driven by the latest industry trends to boost company revenue. Collaborate with internal teams to address operational and risk management issues. Prepare and present weekly and monthly sales reports. Accountable for revenue targets, sales strategy development, and the career advancement of others, coordinating with other managers on long-term sales planning. Exemplify commitment to the company's values and culture in daily interactions and responsibilities. Undertake any ad-hoc assignments or projects as needed.

Role OverviewThe Senior Executive – Airline Partnerships plays a pivotal role in managing and executing airline collaborations to ensure the successful implementation of commercial agreements, dependable capacity access, and optimal partner performance. This position emphasizes effective coordination, contract management, performance oversight, and cross-departmental collaboration.Key ResponsibilitiesAir Partner CoordinationFacilitate daily interactions with airline partners regarding commercial and operational issues.Serve as the main point of contact for standard partner inquiries, escalations, and follow-ups.Coordinate confirmations of capacity, adjustments to schedules, and operational alignment with partners.Assist in the preparation, evaluation, and management of airline partner agreements, including interline, SPA, block space, and capacity contracts.Performance Monitoring & AnalysisTrack partner performance in relation to contractual obligations (capacity, rates, SLAs, utilization).Detect deviations, risks, or non-compliance issues and escalate them with supporting documentation.Create regular performance reports, dashboards, and summaries for management review.Stakeholder Engagement & Cross-Functional SupportCollaborate closely with Pricing, Sales, Revenue Management, Operations, Finance, and Legal teams to ensure the effective execution of partner agreements.Support alignment between partner terms, pricing strategies, and operational execution.Assist in onboarding new partners and managing contract modifications.Contribute to process enhancements, standardization, and system improvements related to airline partner management.Market & Commercial InsightsAssist in monitoring market trends and competitor activities concerning partner capacity and collaboration.Help prepare commercial analyses, presentations, and business cases for management consideration.Provide administrative and analytical assistance for partner meetings and evaluations.RequirementsQualifications & ExperienceBachelor’s degree in Business, Aviation Management, Supply Chain, or a related field.2-4 years of experience in airline, air cargo, commercial partnerships, or contract management roles.Prior exposure to airline partnerships or commercial operations is a plus.Skills & CompetenciesExceptional coordination and communication abilities.Strong attention to detail and documentation practices.Basic analytical skills and commercial acumen.Ability to juggle multiple tasks and meet deadlines.Proficient in MS Excel and PowerPoint; experience with airline systems is advantageous.Personal AttributesProactive, dependable, and eager to learn.