Technical Analyst Engineer

Role OverviewAs a Technical Analyst Engineer at Zealgroup, you will play a pivotal role within the Client Experience department, directly reporting to the AI Lead. Your primary responsibility will be to integrate technical infrastructure with business intelligence, by developing and maintaining the department's automation stack utilizing Zendesk and Python. Additionally, your expertise in AI and LLMs will be essential in enhancing our support capabilities. You will act as the data anchor for the team by conducting in-depth financial reconciliations and creating automated dashboards that support data-driven decision-making.Key ResponsibilitiesAutomation & AI IntegrationZendesk & SaaS Optimization: Design and sustain Zendesk triggers, automations, and intricate workflows.Python-Led Automation: Create and implement Python scripts to streamline repetitive tasks.AI Feature Deployment: Configure and optimize advanced AI functionalities within our SaaS platform, focusing on knowledge base training and basic RAG (Retrieval-Augmented Generation) logic.Data Tools & ReportingAdvanced Data Analysis: Proficiently utilize tools for thorough data cleaning, financial reconciliation, and advanced analysis (expertise in formulas and Power Query is required).BI Dashboarding: Develop and oversee automated reporting systems to monitor KPIs and operational health.Management Reporting: Generate regular analysis and operational reports, translating raw data into actionable insights for Finance and Management.Process Improvement & CollaborationWorkflow Refinement: Assist in optimizing processes, rules, and standard operating procedures to enhance efficiency, transparency, and internal controls.Cross-functional Alignment: Collaborate closely with Payments, Finance, IT, and Product teams to implement system improvements and manage security-related tasks.

Join our dynamic team at Lifted, where we prioritize customer satisfaction and technical excellence. As a Technical Customer Success Analyst, you will play a crucial role in ensuring our clients achieve their goals using our innovative solutions. Your expertise will help clients navigate challenges, optimize their experience, and leverage our tools effectively.

As a Technical Support Analyst specializing in Product Support at AvePoint, you will play a crucial role in ensuring customer satisfaction by providing top-tier technical assistance. You will troubleshoot technical issues, guide customers through solutions, and collaborate with product teams to enhance our offerings.

About AvePoint AvePoint is the world's foremost authority in data security, governance, and resilience. We transcend traditional solutions to provide a strong data foundation, allowing organizations to collaborate confidently. Over 25,000 global customers trust the AvePoint Confidence Platform to prepare, secure, and optimize their essential data across platforms like Microsoft, Google, Salesforce, and more. Our extensive global partner network includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, making our solutions available in over 100 cloud marketplaces. For more information, visit www.avepoint.com. Role Overview Are you passionate about customer satisfaction and possess the skills to troubleshoot in a technical environment? We are seeking a dedicated individual who can quickly master the art of delivering outstanding solutions that address our customers' most pressing challenges.

Join our dynamic Technology and Platform Services department at EcoVadis, where we design and secure the foundational platform that drives our innovative offerings. We are committed to scalability and continuous improvement through collaboration and cutting-edge solutions.We are actively looking for a passionate Technical Lead to become an integral part of our web applications team.In this pivotal role, you will lead the architecture, design, and implementation of web-based solutions, engaging in hands-on development while defining robust architectures for new projects. You will also conduct code reviews and mentor junior and mid-level developers.Collaboration is key; you will work closely with geographically dispersed, cross-functional teams to integrate, test, and timely deliver complex software solutions. Self-direction and effective communication with remote team members and Product Management are essential for success in this position.Key Responsibilities:Oversee the architectural qualities (availability, resilience, scalability) of all solutions delivered. Cultivate technical excellence within the engineering team through craftsmanship.Engage in an agile environment to design, develop, test, implement, and support technical solutions utilizing a full-stack development approach.Inspire growth in team members through coaching, motivation, and leading by example.Collaborate with the Team Leader and Product Owner to understand desired application functionalities.Share insights on current technology trends and solutions to enhance technology expertise.Identify and assess technical risks throughout the Software Development Life Cycle (SDLC) and develop mitigation strategies.Determine optimal technology applications to fulfill our customers' needs.

About AirwallexAirwallex stands as the premier unified payments and financial platform designed for global enterprises. Our innovative amalgamation of proprietary infrastructure and sophisticated software equips over 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions to oversee business accounts, payments, spend management, treasury, and embedded finance seamlessly on a global scale.Founded in vibrant Melbourne, our dynamic team of over 2,000 talented professionals innovates across 26 global offices. Valued at US$8 billion and supported by prestigious investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of revolutionizing the future of global payments and financial services. If you are prepared to embark on the most ambitious journey of your career, we invite you to join us.

Join Accion Labs as a Functional Analyst in Kuala Lumpur, where you will leverage your analytical skills to drive project success and ensure client satisfaction. As a valued member of our team, you will collaborate with stakeholders to gather requirements, analyze processes, and translate needs into functional specifications.

Job PurposeThe IT Business Analyst Executive plays a crucial role in gathering and analyzing data to identify inefficiencies in operations, ultimately enhancing the organization’s supply chain functions.Key ResponsibilitiesOffer actionable insights for enhancing application operations, particularly within ERP systems, to align with existing and emerging business needs.Diagnose and resolve issues, address inquiries, and provide guidance to ensure user requirements are met promptly, facilitating seamless operation of JDE, MTech applications, BI Cognos, and other systems.Collaborate with management and personnel across functional units to pinpoint and document business objectives, operational protocols, challenges, and information requirements.Serve as a bridge between end-users and the technical team during the analysis, design, configuration, testing, and maintenance of systems to optimize operational efficiency.Evaluate the viability of current processes and systems, establish requirements for new systems, and propose enhancements to existing systems, ensuring user needs are met.Identify potential improvements in business processes through information systems and assist in drafting proposals for new system developments and operational modifications.Engage in user acceptance testing and assess new system functionalities.Contribute to the evaluation of new and ongoing programs and special projects to determine feasibility and resolve issues related to SOPs, technical aspects, and analysis. Aid users in formulating policies and procedures to boost efficiency, cost management, and enhance customer service.

Role overview fuku seeks a Sales Engineer based in Kuala Lumpur. This position blends technical expertise with direct client interaction. The Sales Engineer works closely with the sales team, identifying client needs and recommending solutions that align with those requirements. The role involves translating technical concepts into clear, practical information for both customers and colleagues. What you will do Collaborate with sales colleagues to understand client requirements Present technical solutions that address customer challenges Support the sales process by answering technical questions and clarifying product capabilities Contribute to client satisfaction by ensuring solutions meet expectations Requirements Strong technical background Clear and effective communication skills Ability to explain complex concepts to various audiences Experience working in a team-oriented setting This role is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Join the Airwallex TeamAt Airwallex, we are revolutionizing the global finance landscape with our cutting-edge, unified payments and financial platform tailored for businesses worldwide. Our proprietary infrastructure and software empower over 200,000 businesses, including renowned names like Brex, Rippling, Navan, Qantas, and SHEIN, to seamlessly manage their business accounts, payments, spend management, and treasury functions on a global scale.Founded in Melbourne, our diverse team of over 2,000 innovative professionals spans 26 offices globally. With a valuation of US$8 billion and backing from industry leaders such as T. Rowe Price, Visa, Mastercard, and Sequoia, we are at the forefront of creating the future of global financial solutions. If you’re eager to engage in ambitious, impactful work, we invite you to join us!What We Look ForWe seek driven builders who possess a founder-like mentality and desire to create substantial impact. You should bring robust expertise and a sharp analytical mindset, motivated by our mission and operating principles. You are quick to act with sound judgment, curious, and make data-driven decisions that balance speed and thoroughness.Collaboration is key; you should excel at transforming innovative ideas into tangible products, ensuring tasks are executed thoroughly from start to finish. Utilize AI effectively to enhance productivity and expedite problem-solving. Here, you will address complex, high-stakes challenges alongside exceptional colleagues while advancing your career in the evolving realm of global banking. If this resonates with you, let’s innovate together!About Our Operations TeamThe Operations team at Airwallex is the backbone of every product and customer interaction. We design, execute, and continually refine the processes that drive our global payments, accounts, cards, and financial operations. Join a collaborative, high-performing group that works closely with Product, Engineering, Finance, and Risk teams to ensure the safe and efficient flow of funds worldwide. Our meticulous, data-driven approach is fueled by a passion for creating scalable operations that empower our clients to thrive.Your RoleAs an Analyst in Reconciliation Operations, you will be integral to ensuring that each incoming and outgoing payment is processed accurately, reconciled, and documented across our banking partners and ledgers.

Delivery Hero is hiring a Procurement Operations Analyst in Kuala Lumpur. This position centers on improving procurement processes and supporting efficient supply chain management. Role overview The Procurement Operations Analyst will analyze procurement data to identify trends and opportunities for improvement. The role involves working closely with teams from different departments to streamline workflows and support cost-saving initiatives without sacrificing quality. What you will do Review and interpret procurement data to guide decision-making Identify ways to optimize supply chain operations Collaborate with cross-functional teams to improve processes Support efforts to achieve operational efficiency and cost savings Requirements Experience or strong interest in procurement or supply chain management Analytical skills with attention to detail Ability to work effectively with colleagues from different functions

Role overview Seek Limited is hiring a Senior Business Analyst based in Kuala Lumpur. This position plays a key part in guiding business transformation projects for the company. The Senior Business Analyst investigates complex business challenges and develops actionable recommendations. Collaboration is central to this role: expect to work closely with teams from various departments to improve processes and support the company’s strategic goals. What you will do Analyze and break down complex business issues Develop practical solutions and recommendations Partner with teams across the organization to drive operational improvements Support the delivery of strategic business outcomes Location This role is based in Kuala Lumpur.

Join Our Team as a Senior SAP AnalystWhy You Should Apply:- Be part of a reputable and publicly listed Malaysian Oil and Gas company.- Secure a permanent position within a well-established SAP environment, supported by robust internal capabilities and long-term integration partners.- Benefit from strong backing, support, and budget approval from senior management to enhance and implement SAP best practices and modules throughout the organization.- Get involved in a multi-phase SAP project set to advance into its second phase by 2026.- Enjoy clear career progression opportunities to advance to an SAP Technical Lead role within one year.Your Responsibilities:- Manage and optimize the SAP technical landscape, ensuring stability, security, and performance across SAP S/4HANA and integrated cloud solutions.- Supervise ABAP development, SAP Basis administration, and SAP Security & Authorizations.- Work closely with business stakeholders and external vendors to ensure SAP platforms are scalable, secure, and aligned with business objectives.- Develop, code, and execute unit tests, systems, integration, acceptance tests, and testing tools.- Oversee external vendors, evaluate technical designs and deliverables, and serve as an escalation point for complex technical and production challenges.- Lead initiatives for continuous improvement, automation, and the adoption of SAP best practices.What You Will Need:- At least 8 years of experience in SAP S/4HANA technical roles (ABAP, Basis, Security, or a combination thereof).- Proven track record in leading or mentoring SAP technical teams.- Experience with SAP cloud solutions.- Strong understanding of SAP integrations, APIs, and middleware concepts.- Experience in supporting audits, compliance, and Segregation of Duties (SoD) controls.About Our Company:- fuku is a well-respected Malaysian Engineering, Procurement, Construction, and Commissioning (EPCC) company within the Oil & Gas sector, boasting a rich 40-year history.- We leverage multiple SAP modules across our global operations.- Our successful project delivery spans upstream, downstream, midstream, and renewable energy initiatives.- We are proud to maintain a global footprint across 8 countries, employing a dedicated workforce of 2,500 individuals.How to Apply:- Click the “apply” button. Don’t fret if your CV is outdated or if you prefer to share your LinkedIn profile—just send what you have.- Our recruiter is eager to provide you with more information beforehand.- Rest assured, every applicant or inquiry will receive a response.Note:- We cannot provide employment passes, work visas, or relocation assistance.- Only candidates with the right to work in Malaysia will be considered.

Join our dynamic team at fuku as a Senior Product Analyst, where you will play a pivotal role in transforming customer insights into strategic product enhancements. This position is dedicated to unraveling user interactions, identifying drop-off points, and discovering the key factors that drive retention and revenue growth. Collaborate closely with Product, Data, Engineering, and Business teams to ensure our initiatives have a meaningful impact, going beyond simple requests.Location & Compensation- Location: KLCC (Hybrid)- Compensation: RM 8,000-14,000 Basic + BenefitsWhy You Should Join Us- Be part of a forward-thinking digital transformation team with no legacy systems to manage.- Experience a modern engineering culture that embraces innovative AI tools.- Enjoy job security within a respected international financial services company, regulated by Bank Negara Malaysia.- Shape product strategies based on in-depth customer behavior analysis, improving user engagement, and identifying retention and revenue drivers.- Convert uncertainty into actionable recommendations and witness the direct results of your analysis by uncovering hidden trends.Your Responsibilities- Collaborate with Product, Data, and Business teams to focus on impactful development initiatives, shifting the perspective from “what happened” to “why it happened and what to do next.”- Define and monitor key product metrics to discover growth opportunities, such as activation, engagement, retention, and monetization.- Translate analytical insights into clear recommendations for prioritizing the product roadmap and making informed decisions.- Ensure product features align with user needs, optimizing product strategies and enhancing user experiences.

Overview We are on the lookout for enthusiastic and personable individuals who possess outstanding communication skills, a strong desire to learn and adopt new technologies, and a proven history of delivering exceptional customer service. Join us to explore diverse and dynamic IT environments that will accelerate your IT and communication skills development. What Will You Be Doing? As a Support Engineer, you will deliver Level 1 and Level 2 support to our valued clients, acting as the primary point of contact to identify, troubleshoot, and resolve reported issues. You will collaborate closely with the R&D Team by conducting initial investigations, such as reproducing reported issues, and effectively communicating your findings to the support software engineers and quality assurance engineers to aid in bug resolution. Your Responsibilities Will Include: Acting as a representative for project-specific customer inquiries and issues, taking ownership to ensure they are resolved. Ensuring customer satisfaction through project support and maintenance. Gathering information and conducting in-depth analysis, diagnosis, and troubleshooting. Committing to SLAs for response and resolution, troubleshooting, and performing root cause analysis of technical issues. Communicating effectively with customers and the internal R&D team regarding necessary bug fixes. Managing the status of reported issues and ensuring timely resolution. Continuously evaluating existing processes to streamline and enhance customer support activities.

Our VisionAt Rotate, we aspire to be the leading provider of commercial decision-making tools in the air cargo sector. By integrating state-of-the-art software with extensive industry knowledge and strategic consulting capabilities, we empower global organizations to transform data into actionable insights, enabling quicker and smarter decision-making.Your RoleAs a Data Analyst, you will collaborate with airlines worldwide to develop data-driven solutions. Data is the cornerstone of our business, and your role is crucial in unlocking the potential of market and client data. You will create business logic and ensure that our products provide valuable insights tailored to our clients' needs. Your responsibilities will include:Designing, implementing, and managing data pipelines to efficiently ingest large volumes of data from diverse sources.Developing and maintaining scalable data models that power our web applications and analytical tools.Processing and organizing both structured and unstructured data, ensuring its quality, reliability, and accessibility.Making data accessible and executing pipelines and scale sets for data science purposes.Translating business inquiries into data logic to create client-centric products.Analyzing trends, conducting ad-hoc analyses, and generating insights that inform client decisions.Contributing to internal data standards, documentation, and best practices for analytics and engineering.

Please be advised that we will never ask for payment or bank account information throughout the recruitment process. As our teams expand, we encourage you to be vigilant against fraudulent job postings or recruitment activities that might misuse our company name and information. Please safeguard your personal information during any recruitment interactions. While Monks may reach out to potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).Join the expanding Finance team at Monks as a Junior Collections Analyst. We seek a motivated individual who can effectively prioritize their tasks in alignment with the team's goals. The successful candidate will be responsible for daily, weekly, and monthly activities including AR aging review, collections outreach, cash application, credit management, and reporting on customer collection activities.Your responsibilities will include:Accurate cash application and ad hoc reconciliationCollaborating with Billing and Account Management teams to address disputes, discrepancies, collection efforts, and mitigation of credit risksPromptly responding to client inquiriesProactively managing collections through client outreach and educationMonitoring AR activities daily for non-payments, delayed payments, and other irregularitiesIdentifying and escalating significant collections issues promptlyDriving key Credit & Collections responsibilities and initiatives

Join Xsolla as the Technical Service Operations Lead in Kuala Lumpur and take charge of our service operations. In this dynamic role, you will be responsible for overseeing technical operations and ensuring that our services meet the highest standards of quality and efficiency. Collaborate with cross-functional teams to develop innovative solutions that enhance service delivery and improve customer satisfaction.

*Join Our Team as a Full Stack Analytics & Data Engineer*Location: KL Bangsar South (Hybrid) Salary: RM 8,000 - 12,000---*Reasons to Apply*- Unlock the value of unstructured data to drive impactful business strategies.- Engage in ongoing analysis, measurement, and refinement—not simply data input/output.- Deliver actionable insights to corporate and enterprise clients, transcending conventional reporting.- Future-proof your career by mastering the role of a full stack data engineer and analyst, embracing the entire data lifecycle.---*Key Responsibilities*- Integrate data engineering and analytics functions.- Design, develop, and implement data pipelines for processing substantial data volumes.- Create scalable data models that bolster the core platform.- Identify and analyze trends, conducting ad-hoc analyses to provide insights that enhance client decision-making.---*Qualifications Required*- Proficient in SQL and Python for data transformation, cleaning, and preparation.- Strong analytical mindset, with a passion for working with numbers and translating data into actionable insights.- Capable of defining and resolving ambiguous, open-ended business challenges through exploratory and analytical methodologies.---*About Us*- We specialize in providing niche, data-driven business insight tools tailored for the cargo, logistics, aviation, and shipping sectors.- Our mission is to empower clients to make informed commercial choices concerning routes, maintenance, demand planning, operations, and forecasting.- Collaborate with a diverse range of global customers from our engineering hub in Malaysia, with our headquarters located in Europe.---*Application Process*- To apply, simply click the “apply” button. You can submit your CV or share your LinkedIn profile as you prefer.- Our recruiter, Graham, is available to answer any questions you may have before applying.- Rest assured, every applicant or inquiry will receive a response.

About AirwallexAirwallex stands as the premier unified payments and financial platform tailored for global enterprises. Our innovative blend of proprietary technology and software empowers over 200,000 businesses worldwide, including industry leaders such as Brex, Rippling, Navan, Qantas, SHEIN, and many others, providing fully integrated solutions for managing business accounts, payments, spend management, treasury services, and embedded finance on a global scale.Founded in Melbourne, our diverse team of over 2,000 talented professionals spans across 26 global offices. With a valuation of $8 billion and backing from top-tier investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of shaping the future of global payments and financial services. If you’re eager to engage in transformative work that challenges the status quo, we invite you to join our dynamic team.