Technical Service Operations Lead

Join Xsolla as the Technical Service Operations Lead in Kuala Lumpur and take charge of our service operations. In this dynamic role, you will be responsible for overseeing technical operations and ensuring that our services meet the highest standards of quality and efficiency. Collaborate with cross-functional teams to develop innovative solutions that enhance service delivery and improve customer satisfaction.

SAP Technical LeadWhy You Should Join Us- Be part of a reputable and publicly listed Malaysian Oil and Gas corporation.- Enjoy a permanent position within a well-established SAP ecosystem that has robust internal capabilities and longstanding partnerships.- Benefit from the unwavering support and financial backing of senior management committed to optimizing and implementing SAP best practices across the organization.Your Role- Direct the SAP technical environment, ensuring system stability, security, and high performance across SAP S/4HANA and integrated cloud solutions.- Supervise ABAP development, SAP Basis administration, and manage SAP Security & Authorizations.- Collaborate intensively with business stakeholders and external partners to maintain scalable, secure, and business-aligned SAP platforms.- Design, code, and execute unit tests, systems, integration, and acceptance tests alongside testing tools.- Oversee external vendors, assess technical designs and deliverables, and serve as a point of escalation for complex technical and production challenges.- Propel continuous improvement, automation, and the adoption of SAP best practices.Qualifications- At least 8 years of experience in SAP S/4HANA technical roles (ABAP, Basis, Security, or a combination thereof).- Demonstrated experience in leading or mentoring SAP technical teams.- Familiarity with SAP cloud solutions is essential.- Comprehensive understanding of SAP integrations, APIs, and middleware concepts.- Experience in supporting audits, compliance, and Segregation of Duties (SoD) controls.About Us- We are a leading Malaysian EPCC / Oil & Gas firm with a proud 40-year legacy.- Our operations leverage SAP across various modules globally.- We have successfully executed upstream, downstream, midstream, and renewable energy projects.- Our global footprint spans 8 countries with a dedicated workforce of 2,500 employees.Application Process- To apply, simply click the “apply” button. Feel free to submit your LinkedIn profile if your CV is outdated—just send whatever you have.- Our recruiter is eager to provide more information prior to application.- Every applicant or inquiry will receive a response.Important Note- We are unable to provide employment passes, work visas, or relocation assistance.- Only candidates with existing work rights in Malaysia will be considered.

About UsAt Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating the operational challenges they face. Our innovative multi-product ecosystem seamlessly connects these businesses with their customers through AI-driven solutions for order taking, delivery, payments, and point-of-sale software. We combine cutting-edge technology with the human touch to tackle the real-world issues that small business owners encounter.We prioritize our customers' success, believing that when they thrive, we do as well. The restaurant sector in the United States represents a staggering $1 trillion total addressable market (TAM), yet it remains significantly underserved by technology. Unlike large chains that can invest in expensive tech solutions, we are committed to providing small restaurant owners with access to the same tools at a reasonable cost.Having maintained profitability for nearly a decade, Tarro has achieved 5x revenue growth over the last four years. Following our latest fundraising round in mid-2022, we reached a valuation of $450M and have since experienced robust growth in customer acquisition, product innovation, and team expansion. We proudly serve thousands of loyal restaurants and have collectively supported nearly 20 million customers. Recognized as one of Built In's top companies to work for in 2023, we invite you to join our mission.To learn more about our culture and values, and discover how you can contribute to the success of mom-and-pop restaurants, visit us here!What We’re Looking ForWe are on the lookout for a dynamic Bilingual (Mandarin/English) Strategic Operations Lead who challenges conventional practices and is eager to evolve from a traditional operations role into a strategic leadership position. This is not merely a BPO team lead or supervisory role where tasks consist of monitoring queues.This exceptional opportunity involves approximately 50% of your time managing the floor (including floor support, quality assurance, coaching, and recruitment) while dedicating the other 50% to uncovering improvement opportunities (such as team performance monitoring, reporting, and special projects).What You’ll AccomplishLead a high-performing team: You will coach, manage, and enhance a team of 10-15 Client Operations Support (COS) specialists, ensuring they consistently meet and exceed KPIs to provide outstanding client experiences.Own and drive team performance: You will create and present regular reports on team performance metrics, identifying areas for improvement and implementing strategic initiatives.

Join our dynamic Technology and Platform Services department at EcoVadis, where we design and secure the foundational platform that drives our innovative offerings. We are committed to scalability and continuous improvement through collaboration and cutting-edge solutions.We are actively looking for a passionate Technical Lead to become an integral part of our web applications team.In this pivotal role, you will lead the architecture, design, and implementation of web-based solutions, engaging in hands-on development while defining robust architectures for new projects. You will also conduct code reviews and mentor junior and mid-level developers.Collaboration is key; you will work closely with geographically dispersed, cross-functional teams to integrate, test, and timely deliver complex software solutions. Self-direction and effective communication with remote team members and Product Management are essential for success in this position.Key Responsibilities:Oversee the architectural qualities (availability, resilience, scalability) of all solutions delivered. Cultivate technical excellence within the engineering team through craftsmanship.Engage in an agile environment to design, develop, test, implement, and support technical solutions utilizing a full-stack development approach.Inspire growth in team members through coaching, motivation, and leading by example.Collaborate with the Team Leader and Product Owner to understand desired application functionalities.Share insights on current technology trends and solutions to enhance technology expertise.Identify and assess technical risks throughout the Software Development Life Cycle (SDLC) and develop mitigation strategies.Determine optimal technology applications to fulfill our customers' needs.

As a Technical Service Executive at Sika AG, you will play a pivotal role in providing top-notch technical support and service to our clients in the construction and manufacturing sectors. Your responsibilities will include assisting customers with product selection, troubleshooting, and ensuring the optimal application of our innovative solutions.Join our dynamic team to engage with clients, deliver exceptional service, and contribute to our reputation as a leader in the industry.

Join WNS Global Services as a Team Lead / Manager in Operations, overseeing a dynamic team focused on Workforce Management, Training, and Quality Assurance. This role offers a unique opportunity to lead initiatives that drive operational excellence and enhance service delivery across our organization.As a pivotal member of our management team, you will be responsible for developing strategic operational plans, managing team performance, and ensuring compliance with quality standards. You will collaborate with cross-functional teams to foster a culture of continuous improvement and drive employee engagement.

As the Business Operations Manager for Data Center Services, you will play a pivotal role in leading technical and operational initiatives that shape the delivery of end-to-end managed services for data centers. Serving as the Subject Matter Expert (SME), you will connect commercial strategies with operational execution, driving new business acquisition through your expertise in technical pre-sales leadership. You will oversee the daily service delivery for customer environments and spearhead the implementation of data center service offerings.Your responsibilities include ensuring that our services are scalable, financially viable, and aligned with customer expectations, while also ensuring compliance with industry standards.Key Responsibilities:1. Business Acquisition & Pre-Sales LeadershipAct as the technical authority during sales pursuits for data center operators, colocation providers, and enterprise facilities.Collaborate with Sales to develop compelling service propositions and managed services models.Lead technical discovery workshops, site assessments, and operational maturity reviews for potential customers.Define service scope, operational models, staffing structures, and tooling requirements.Draft Statements of Work (SOW), service catalogs, and pricing inputs.Present service capabilities, operational frameworks, and transformation roadmaps to customer stakeholders.Evaluate risks, dependencies, and transition strategies for new contracts.2. Data Center Operations LeadershipProvide executive oversight of both on-site and remote data center operations teams.Ensure service delivery meets contractual SLAs, KPIs, and regulatory obligations.Govern operational processes including:Facilities operations (power, cooling, space)Remote hands and smart hands servicesIncident, problem, and change managementVendor and subcontractor coordinationCapacity planning and asset lifecycle managementAct as the escalation point for major incidents and service-impacting events.Drive continuous service improvement initiatives and operational maturity programs.Build and mentor high-performing technical teams, defining training and certification pathways.Ensure compliance with industry standards such as Uptime Institute, ISO 27001/22301, SOC, and local regulatory requirements.3. Service Implementation & Transition LeadershipLead the onboarding and mobilization of new data center service contracts.Design and execute transition plans from incumbent providers or in-house teams.Establish governance structures, reporting cadence, and operational dashboards.Implement operational processes, runbooks, and tooling platforms (e.g., DCIM, ITSM).Validate operational readiness through service acceptance testing and drills.Manage the go-live process for new services.

ShopBack Group is a shopping, rewards, and payments platform serving over 60 million users in 13 Asia-Pacific countries. Since 2014, the company has generated more than US$5.5 billion in annual sales for over 20,000 partners. Shoppers have earned over US$800 million in Cashback through the platform. ShopBack is planning to expand into North America by 2025, continuing its focus on making shopping and payments more rewarding for both members and merchants. Role overview The Lead, Payment & Fraud Operations is based in Kuala Lumpur and plays a central role in protecting ShopBack and its users from fraud and online affiliate abuse. As the company expands its services and explores new products, this position is responsible for identifying suspicious activity, monitoring risk trends, and developing strategies to reduce exposure. Key responsibilities Identify and investigate suspicious activities related to payments and affiliate transactions Monitor fraud trends and analyze data to spot emerging risks Develop and implement strategies to minimize fraud and abuse Investigate irregularities and work to resolve root causes Requirements Strong curiosity and attention to detail Sense of responsibility when handling investigations and risk mitigation Experience in payment or fraud operations is preferred

Join PRISM+ Malaysia as a Supply Chain Lead and be at the forefront of optimizing our supply chain operations. We are a rapidly growing electronics company looking for a driven individual with a knack for process improvement and team leadership. You will work closely with the Country Director of Malaysia, playing a crucial role in enhancing our supply chain infrastructure and fostering a high-performing team.Your mission includes refining our supply chain processes, implementing key performance indicators (KPIs), and ensuring optimal inventory management. As a vital member of the PRISM+ team, you will oversee day-to-day operations, manage stakeholder relations, and drive continuous improvements to meet our ambitious growth targets.Develop and implement inventory management and customs clearance strategies, ensuring effective performance tracking through KPIs.Facilitate SIRIM Certification applications and manage stakeholder interactions.Guarantee 100% accuracy in stock movement execution within our 3PL warehouse, adhering to service level agreements (SLAs).Optimize inbound and outbound processes at the 3PL warehouse for enhanced speed and efficiency.Collaborate with customs brokers to ensure timely customs clearance without incurring additional charges.Coordinate with freight forwarders to obtain accurate shipment arrival estimates and maintain adequate warehouse space through proactive planning.Support the execution of organizational strategies and operational plans.Lead initiatives for continuous automation improvements while ensuring compliance with relevant regulations.Collaborate with internal departments and external partners to deliver exceptional service to our customers and stakeholders.Train and develop team members to address service gaps and create contingency plans.Effectively communicate with key stakeholders to drive positive outcomes.

Join QCP, Asia's premier digital asset partner, dedicated to empowering our clients with seamless integration of digital assets into their financial portfolios.We provide an extensive suite of solutions, ranging from spot on/off ramping and fixed income strategies to vanilla options and custom exotic products.Our mission is to be the most trusted partner in the digital asset markets, delivering innovative solutions that establish digital assets as essential components of every investment portfolio, balance sheet, and treasury.Since our inception in 2017, we have recognized the transformative potential of digital assets in reshaping financial markets and the broader landscape. We are at the forefront of change, successfully navigating through three market cycles while bridging the gap between institutional and cryptocurrency ecosystems.We prioritize building trustworthy partnerships, with a strong commitment to client success and care in everything we do.

Gogoprint aims to make quality printing and design accessible for small and medium businesses across Southeast Asia. With operations in Thailand, Malaysia, and Singapore, the company serves thousands of customers each month through a broad partner network. Technology and smart algorithms drive their online ordering and production processes, focusing on efficiency and affordability. Role overview The Supply Chain Team Lead, based in Kuala Lumpur, will oversee a team of five supply chain executives and warehouse operators. This position combines direct team leadership with hands-on operational management, supporting Gogoprint’s growth throughout the region. Main responsibilities Team Leadership and Operations: Supervise and mentor a team of five, including supply chain and warehouse staff Foster a culture of performance, accountability, and continuous improvement Production and Supplier Coordination: Oversee daily supplier operations to ensure efficient order processing and timely deliveries Serve as the main point of contact between internal teams and suppliers for artwork checks and production approvals Order Fulfillment and Customer Experience: Track order status and address delays or production issues proactively What Gogoprint offers Work in a technology-driven business expanding across Southeast Asia Opportunities to gain experience in regional markets Ownership of supply chain processes with the ability to shape improvements Visible impact on business outcomes Gogoprint looks for motivated team players who want to contribute to a growing international company.

Join Our Dynamic Team!At Bolt, our operations are powered by our exceptional people! We are in search of a dedicated and analytical Operations Specialist who possesses outstanding leadership and interpersonal skills. This role is critical in enhancing our ride-hailing services within Kuala Lumpur, Malaysia, and driving our mission to create cities designed for people, not cars.About BoltWith over 200 million customers across more than 50 countries, Bolt stands as one of the fastest-growing tech companies in Europe and Africa. Our success is attributed to our incredible team and their commitment to fostering an inclusive environment where everyone feels welcome, irrespective of race, color, religion, gender identity, sexual orientation, national origin, age, or disability.Join us in our pursuit to transform urban mobility!

Join our dynamic Technical Support team as a Technical Support Specialist at Extreme Reach, where your expertise will ensure the seamless processing of digital media files in accordance with our clients' specifications and service level agreements (SLAs).As a passionate advocate for our customers, you will:Prioritize customer needs in all requests and communications.Navigate complex product configurations and provide support through various channels, including email, phone, chat, forums, and social media.Identify, troubleshoot, and manage system issues, escalating to higher levels as necessary.Maintain open communication with stakeholders and team members to ensure all parties are informed.Update and manage our Knowledge Base to enhance service quality.Oversee the escalation process for Level 1 issues.Mentor Level 1 Technical Support Specialists, enhancing their understanding of complex issues.Track and manage tasks in alignment with SLAs.Operational Efficiency:Maintain a low error rate by ensuring that materials are ready for ingestion within SLAs.Document client issues accurately and respond to clients within established timelines.Ensure timely and accurate quoting that adheres to our rate card and discount policies.Work efficiently by adhering to established workflows and procedures.Conduct thorough testing of end-to-end TV and Broadcast products, providing detailed feedback to IT and Business Solutions.Monitor and track TVC distribution to meet client deadlines and Adstream SLAs.Manage client orders with the goal of transitioning them to direct system usage at the appropriate time.Ensure all resends and additional fees are accounted for.Test files for all new clients prior to their first order to ensure adherence to processes.Collaborate with the Traffic team to prioritize Ingest tasks to meet SLAs and customer requirements.Perform tasks including FTP and nVerge administration, transcoding, quality control, digital file review and ingestion, and other relevant post-production activities.

About AvePoint AvePoint is the world's foremost authority in data security, governance, and resilience. We transcend traditional solutions to provide a strong data foundation, allowing organizations to collaborate confidently. Over 25,000 global customers trust the AvePoint Confidence Platform to prepare, secure, and optimize their essential data across platforms like Microsoft, Google, Salesforce, and more. Our extensive global partner network includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, making our solutions available in over 100 cloud marketplaces. For more information, visit www.avepoint.com. Role Overview Are you passionate about customer satisfaction and possess the skills to troubleshoot in a technical environment? We are seeking a dedicated individual who can quickly master the art of delivering outstanding solutions that address our customers' most pressing challenges.

Join our dynamic team at WNS Global Services as an Associate/Senior Associate in Operations. In this role, you will be pivotal in enhancing operational efficiency and driving process improvements. You will work closely with cross-functional teams to facilitate the smooth execution of various operational tasks, ensuring that we meet and exceed our clients' expectations. This is an excellent opportunity for professionals seeking to grow their careers in a fast-paced environment.

Role overview Wise seeks a Senior Lead in Financial Crime Operations with a focus on Fraud Management, based in Kuala Lumpur. This position shapes fraud prevention strategies and ensures operations meet regulatory expectations. The Senior Lead manages a team dedicated to identifying and stopping fraudulent activity, while encouraging risk awareness throughout the organization. What you will do Oversee and improve fraud prevention methods to safeguard both customers and the business Lead, mentor, and support a team focused on detecting and responding to fraud Advance initiatives that boost Wise’s ability to prevent, spot, and address fraud risks Foster a culture of risk awareness across various departments Work with other teams to create and apply solutions using data analytics Ensure all fraud management activities comply with regulatory requirements Requirements Background in leading teams within fraud management or financial crime operations Solid understanding of regulatory compliance in financial services Experience applying data analytics to inform decisions Strategic approach and dedication to customer protection Ability to collaborate across functions and deliver results

Join PRISM+ as a full-time Customer Delivery Lead in Malaysia, where you will play a pivotal role in enhancing the customer experience. As a rapidly growing electronics company, we are in search of an individual with a proven track record in developing and leading a high-performing Customer Service and Order Scheduling team that delights our customers and positions PRISM+ as a leader in customer orientation.We are looking for a passionate and skilled professional who will elevate customer satisfaction by anticipating needs and cultivating a positive team culture. The Customer Delivery Lead will report directly to the Head of Customer Experience.Key Responsibilities:Manage delivery schedules while considering customer preferences, available slots, and logistical factors.Ensure internal systems and databases are updated with precise order and scheduling data.Evaluate customer order and delivery trends to inform future operational strategies.Address customer inquiries regarding order scheduling, tracking, and delivery promptly and courteously via various channels.Assist customers in tracking their orders and provide timely updates on delivery or installation timelines.Maintain a consistently polite, helpful, and professional demeanor.Identify recurring issues, gather feedback, and escalate concerns with actionable suggestions for improvement.Prioritize and efficiently manage customer escalations or complaints to ensure satisfactory resolutions.Oversee daily operations within the Customer Service & Order Scheduling department.Mentor and develop new talent within the Customer Service and Order Scheduler teams, fostering a robust customer-centric culture.Define the customer service strategy and implement optimal operating models to meet business goals.Create effective Customer Service & Order Scheduling policies and guidelines.Facilitate excellent internal communication with the Customer Service and Logistics Teams to promote a customer-focused approach.Drive customer satisfaction initiatives and collaborate with the Customer Service and Logistics Teams to achieve ambitious targets set by management.Regularly assess service metrics and provide insightful data analysis.

Join Experian as an Operations Executive, where you will play a crucial role in streamlining our operational processes and enhancing client satisfaction. You will be responsible for analyzing data, optimizing workflows, and supporting the team in achieving operational excellence.

Billing & Collections Lead (Mandarin Speaking)About TarroAt Tarro, we are dedicated to revolutionizing the way small brick-and-mortar restaurants operate. Our innovative products reduce operational burdens, allowing owners to connect seamlessly with their customers through our comprehensive ecosystem, which includes AI-driven order management, payment processing solutions, and point-of-sale software. By merging technology with human touch, we tackle real-world challenges that small business owners face.Our customer-first approach drives our success. With the US restaurant industry valued at over $1 trillion yet lacking in technological advancements for smaller establishments, we strive to offer affordable solutions comparable to those available to larger chains.As a profitable and largely self-funded startup, Tarro is on a path of remarkable growth. Valued at $450M during our last funding round in mid-2022, we have experienced significant advancements in customer acquisition, product innovation, and team expansion. Thousands of restaurants trust us to enhance their success, impacting nearly 20 million customers. We proudly earned recognition as one of Built In’s top companies to work for in 2023.To explore our culture, values, and how you can contribute to empowering local restaurants, please visit us here.Position OverviewWe are in search of a dynamic and Bilingual (Mandarin/English) Billing & Collections Lead who possesses exceptional communication skills and the ability to simplify complex concepts for an optimal client billing experience and timely collection of accounts receivable. In this pivotal role, you will address billing disputes, promote preferred payment methods, and continuously seek ways to enhance the billing experience for both Tarro and our clients. Your blend of operational excellence and client-focused mindset will be instrumental in fostering Tarro’s financial stability and customer satisfaction.

About ThoughtFull:At ThoughtFull, we are dedicated to revolutionizing mental health support for both personal and professional development, available anytime and anywhere. As a Temasek-backed company, we offer comprehensive mental healthcare services to corporate clients across Asia and beyond. Pioneering in Asia, we were the first to deliver clinically validated text-based coaching and establish partnerships with insurers to enhance accessibility for individuals and businesses. Join us on our mission and become an integral part of our dynamic team!Position Overview:We are on the lookout for our inaugural HR Operations Manager to facilitate the growth of our teams in Malaysia, Hong Kong, and Singapore. The ideal candidate will demonstrate exceptional attention to detail, organizational prowess, and the capability to juggle multiple projects in a fast-paced environment. This role calls for a meticulous professional who understands the intricacies of scaling a business effectively. A positive mindset, strong ownership, and exceptional communication skills are crucial. At ThoughtFull, we prioritize employee relationships and aim to deliver an unparalleled experience from onboarding to alumni status.Key Responsibilities:Act as the primary support for the CEO and employees, serving as the subject matter expert on HR policies and benefits.Oversee the entire employment lifecycle, from pre-boarding to offboarding, including managing HR systems and maintaining employee records and reports.Provide consulting support to employees at all levels on HR policies and ensure compliance with labor regulations across all operating countries.As the site lead for Kuala Lumpur, cultivate a positive and engaging work environment for our team.Take ownership of the implementation of new HR programs as needed.Collaborate with Operations, Finance, and other departments to integrate HR solutions and execute relevant projects and initiatives.