Technical Support Specialist at Insider One | Kuala Lumpur

Join our team as a Technical Support Specialist and be a part of our mission to empower marketing and customer engagement teams with cutting-edge technology.About UsAt Insider One, we pride ourselves on being the leading platform that consolidates marketing and customer engagement tools all in one place, helping our clients reach their full potential and achieve remarkable success.Our journey started with a small team and a big dream: to create an innovative platform that provides access to industry-leading technologies and emerging marketing channels for professionals around the globe. Today, we are proud to have over 1,500 talented individuals from more than 50 nationalities working across 30+ offices worldwide. With AI at the core of our operations and a fully integrated Customer Data Platform (CDP), Insider One seamlessly connects data, personalization, and journey orchestration across a broad range of supported channels including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we celebrated a significant milestone by securing a remarkable $500M Series E funding round led by General Atlantic, with esteemed investors such as Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. We are honored to support over 2,000 clients, ranging from dynamic startups to renowned Fortune 500 companies, including industry giants like Samsung, Nike, L’Oreal, and many others.Insider One is proud to be recognized as one of the few woman-founded and women-led B2B SaaS unicorns in the global market. We have been acknowledged for our exceptional capabilities in marketing and customer engagement, consistently outperforming our competitors. Don't just take our word for it — see for yourself.

About Insider One Insider One brings together marketing and customer engagement tools in a single integrated platform. Our mission is to help clients reach their goals and achieve strong results. Since our founding, the company has grown from a small group to a team of over 1,500 professionals representing more than 50 nationalities. We operate in more than 30 offices worldwide. Our platform uses AI to connect data, personalize experiences, and coordinate outreach across channels like WhatsApp, SMS, email, and web. Insider One recently raised $500 million in Series E funding, led by General Atlantic with support from Sequoia Capital, QIA, and others. Today, we support over 2,000 clients, including Fortune 500 brands such as Samsung, Nike, and Nestlé. We are proud to be one of the few woman-founded and women-led B2B SaaS unicorns in the world, recognized for both customer service and product capabilities. Role Overview: Account Executive Based in Kuala Lumpur, the Account Executive will help drive client engagement and support marketing strategies. This role is central to building strong relationships and ensuring clients get the most from our platform.

About AvePoint AvePoint is the world's foremost authority in data security, governance, and resilience. We transcend traditional solutions to provide a strong data foundation, allowing organizations to collaborate confidently. Over 25,000 global customers trust the AvePoint Confidence Platform to prepare, secure, and optimize their essential data across platforms like Microsoft, Google, Salesforce, and more. Our extensive global partner network includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, making our solutions available in over 100 cloud marketplaces. For more information, visit www.avepoint.com. Role Overview Are you passionate about customer satisfaction and possess the skills to troubleshoot in a technical environment? We are seeking a dedicated individual who can quickly master the art of delivering outstanding solutions that address our customers' most pressing challenges.

What does this role entail?At insiderone, we pride ourselves on being a customer-centric organization dedicated to providing exceptional software support. As a Software Support Specialist, you will play a crucial role in ensuring our clients receive the highest level of service. Our team, known for its diverse backgrounds and expertise, continually strives to exceed expectations. We value action over words, and our commitment to delivering outstanding customer experiences is at the heart of what we do. Join us and be a part of a dynamic team that values collaboration and innovation.

Company Overview: cbs APAC is a premier international consultancy based in Heidelberg, Germany, renowned for delivering exceptional consulting and technology solutions to large industrial enterprises utilizing SAP. For more insights about our organization, please visit our website at cbs APACPosition OverviewWe are on the hunt for a dynamic, detail-oriented Inside Sales Executive to join our APAC Digital Sales team. In this pivotal role, you will be instrumental in accelerating pipeline growth, qualifying leads, and bolstering sales campaigns for SAP transformation initiatives throughout the region. This position demands exceptional communication skills, a tenacious attitude, and meticulous attention to data accuracy to enhance our regional market strategies.Key ResponsibilitiesForge and sustain strong customer relationships while identifying their business needs to create a robust sales pipeline.Develop and execute a structured call plan targeting both current and prospective customers across the APAC region.Independently manage inbound and outbound communications via calls, emails, and platforms like Teams and LinkedIn, systematically qualifying prospects from designated databases to meet sales targets.Independently qualify, follow up on, and monitor sales leads with minimal oversight.Maintain and optimize the Salesforce CRM database, ensuring data integrity, eliminating duplicates, and logging all customer interactions.Deliver weekly Inside Sales progress reports to the reporting manager, showcasing pipeline status and campaign effectiveness.Exhibit proven sales success by setting a target of at least three qualified appointments per week or contributing to quantifiable revenue growth.Thrive in a desk-based, non-customer-facing role while effectively driving digital engagement and lead conversions.Partner with marketing and sales teams to enhance campaign quality and improve conversion rates.

Join Rapsodo as a proactive and meticulous Customer Support Specialist, dedicated to assisting our clients in Japan and other international markets from our Kuala Lumpur office. In this role, you will serve as the initial point of contact for athletes, coaches, and everyday users, taking full ownership of their issues from start to finish, ensuring a consistent and high-quality Rapsodo experience across various regions.This position is not merely transactional, nor is it set within a rigid structure. As we rapidly expand our international presence, you will have the unique opportunity to actively participate in developing and refining our systems, processes, and customer experience from the ground up.We seek a highly self-motivated individual who is adaptable and finds energy in building and innovating. Comfort in navigating ambiguity, taking initiative, and providing structure in a fast-paced environment is essential.You will be required to communicate effectively in both English and Japanese, troubleshoot various issues, and take complete responsibility for resolving customer concerns.

Join our dynamic team at Insider One, where we empower marketing and customer engagement professionals worldwide to achieve their ultimate potential through our innovative platform.About Insider OneWe are proud to be recognized as the leading platform that consolidates everything marketing teams need into a single, powerful solution, ensuring they become truly unstoppable.Founded with a vision and a small team, Insider One has grown into a global powerhouse with over 1,500 talented professionals representing more than 50 nationalities across 30 offices. Our cutting-edge platform, driven by AI and an integrated Customer Data Platform (CDP), seamlessly connects data, personalization, and journey orchestration across numerous channels including WhatsApp, SMS, Email, Web, App, and Site Search.Having recently completed a substantial funding round of $500 million in Series E funding led by General Atlantic, we are supported by distinguished investors like Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. We proudly serve over 2,000 clients, ranging from emerging startups to Fortune 500 giants such as Samsung, Nike, L’Oreal, and many more.Insider One stands out as one of the few woman-founded, women-led B2B SaaS unicorns globally. Our commitment to excellence is recognized by analysts, and we consistently lead in the capabilities required by marketing and customer engagement teams. Explore our achievements and see the results for yourself on our website.

Role Overview Policystreet is looking for an SEO Specialist based in Kuala Lumpur. This role focuses on strengthening our online visibility and increasing organic traffic to our platform. What You Will Do Develop and execute SEO strategies tailored to our business goals Research keywords to identify growth opportunities Optimize website content to improve search engine rankings Work closely with content creators and developers to apply SEO best practices Monitor industry trends to keep our approach up to date Team Collaboration This position is part of the marketing team. The SEO Specialist will coordinate with colleagues across content and development to support broader marketing objectives and ensure SEO standards are met throughout our digital presence.

At Insider One, we are excited to welcome a passionate Global Inside Sales Intern to our vibrant team in Kuala Lumpur, Malaysia. This is an incredible opportunity for individuals eager to dive into the world of sales, marketing, and customer engagement.About Insider OneInsider One stands as the leading platform that consolidates everything marketing and customer engagement teams require to unlock their maximum potential and become unstoppable. Founded with a vision to revolutionize the industry, we empower marketers worldwide with cutting-edge technologies and innovative channels.Today, our diverse team of over 1,500 professionals from more than 50 nationalities spans across 30+ offices globally. With AI integrated at our core, we provide a unique Customer Data Platform (CDP) that harmonizes data, personalization, and journey orchestration across an extensive array of channels including WhatsApp, SMS, Email, and more.Recently, we achieved a significant milestone by securing a $500M Series E funding round, led by General Atlantic, and supported by prominent investors such as Sequoia Capital and QIA. Trusted by over 2,000 customers, including Fortune 500 giants like Samsung and Nike, we continue to set the standard in the B2B SaaS landscape.Join us at Insider One, where your contributions will directly impact our customers' success and drive our continued growth!

Job SummaryThe Contract Specialist is pivotal in protecting the company's interests through meticulous management of contractual agreements, minimizing liability risk, and ensuring clarity in commercial, technical, and execution aspects.Key ResponsibilitiesDraft and prepare Solar PV & BESS EPC Head of Terms and Contracts, including the development of technical schedules.Serve as a liaison between various departments (e.g., Development, EPCM, AM, Legal) to incorporate their insights into contract formulations.Ensure strict adherence to contractual obligations outlined in the PPA and other pertinent documents, including EPC contracts, permits, and grid requirements.Oversee contract reviews, amendments, and variations management.Administer existing contracts and assess deliverables.Lead negotiations concerning commercial, technical, and contractual terms in EPC and O&M agreements.Verify that any technical concessions made during negotiations align with company policies and standards.Assist relevant departments during due diligence phases regarding technical-contractual matters.Act as an interface among development, EPC, LTAs/TAs, financiers, and asset owners to resolve technical-contractual inquiries during due diligence.

Join our dynamic Technical Support team as a Technical Support Specialist at Extreme Reach, where your expertise will ensure the seamless processing of digital media files in accordance with our clients' specifications and service level agreements (SLAs).As a passionate advocate for our customers, you will:Prioritize customer needs in all requests and communications.Navigate complex product configurations and provide support through various channels, including email, phone, chat, forums, and social media.Identify, troubleshoot, and manage system issues, escalating to higher levels as necessary.Maintain open communication with stakeholders and team members to ensure all parties are informed.Update and manage our Knowledge Base to enhance service quality.Oversee the escalation process for Level 1 issues.Mentor Level 1 Technical Support Specialists, enhancing their understanding of complex issues.Track and manage tasks in alignment with SLAs.Operational Efficiency:Maintain a low error rate by ensuring that materials are ready for ingestion within SLAs.Document client issues accurately and respond to clients within established timelines.Ensure timely and accurate quoting that adheres to our rate card and discount policies.Work efficiently by adhering to established workflows and procedures.Conduct thorough testing of end-to-end TV and Broadcast products, providing detailed feedback to IT and Business Solutions.Monitor and track TVC distribution to meet client deadlines and Adstream SLAs.Manage client orders with the goal of transitioning them to direct system usage at the appropriate time.Ensure all resends and additional fees are accounted for.Test files for all new clients prior to their first order to ensure adherence to processes.Collaborate with the Traffic team to prioritize Ingest tasks to meet SLAs and customer requirements.Perform tasks including FTP and nVerge administration, transcoding, quality control, digital file review and ingestion, and other relevant post-production activities.

About Us:At Tarro, we are dedicated to creating innovative solutions that empower small brick-and-mortar restaurants. Our mission is to alleviate the operational challenges these businesses face, fostering a seamless connection between them and their customers through our comprehensive suite of products. From AI-powered order taking to efficient payment solutions and advanced point-of-sale software, we leverage technology to solve real-world issues for small business owners.Our customer-centric approach drives us to continuously improve and adapt our offerings. With the U.S. restaurant industry representing a staggering $1 trillion total addressable market, we are committed to ensuring that small restaurant owners have access to the same cutting-edge technology as larger chains, all at an affordable cost.Tarro has enjoyed nearly a decade of profitability, achieving 5x revenue growth in just four years. Following our last funding round in mid-2022, we were valued at $450 million, and we continue to see significant growth in customer acquisition, product innovation, and team expansion. Thousands of loyal restaurant partners trust Tarro to enhance their success, collectively serving nearly 20 million customers. We are proud to have been recognized as one of Built In’s top companies to work for in 2024.Discover more about our culture and values, and learn how you can contribute to the success of small restaurants by visiting our website!What We’re Looking For:As we expand our operations, Tarro is on the lookout for a skilled Product Implementation Specialist to join our dynamic team. This pivotal role focuses on managing our menu operations, guaranteeing that our restaurant partners’ menus are accurate, comprehensive, and primed for smooth order-taking experiences for both customers and voice platform agents.The Product Implementation team plays a crucial role in ensuring menu quality, precision, and usability across our range of products. As a Bilingual Specialist, you will be responsible for maintaining menu content that is consistently accurate, empathetic to customer needs, and optimized for our technology, while effectively supporting both English- and Mandarin-speaking stakeholders.

Join Fresha as a Business Development Specialist in Kuala Lumpur and make an impact on our innovative platform. You will be at the forefront of expanding our market presence, building partnerships, and driving growth initiatives. Your expertise in business development will help us connect with potential clients and enhance our service offerings.

We are seeking a dynamic CRM Marketing Specialist to join our innovative team at Roland Berger in Kuala Lumpur. In this role, you will utilize your expertise in customer relationship management to drive marketing strategies that enhance customer engagement and retention. You will work closely with cross-functional teams to analyze customer data, develop targeted campaigns, and implement CRM initiatives that support our business objectives.

Join Experian as a Customer Service Executive, where you will play a vital role in providing top-notch support to our valued customers. Your responsibilities will include addressing inquiries, resolving issues, and ensuring a seamless customer experience. We are looking for enthusiastic individuals who thrive in a fast-paced environment and are committed to delivering exceptional service.

Join Our Mission at TarroAt Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating the operational complexities they face. Our innovative multi-product ecosystem seamlessly connects restaurants with their customers, featuring AI-driven order management, delivery solutions, payment processing, and advanced point-of-sale software. We combine cutting-edge technology with human touch to tackle real-world challenges that small business owners encounter.Our commitment to prioritizing customer success drives our own achievements. The U.S. restaurant industry represents a massive $1 trillion total addressable market (TAM), yet technology has largely overlooked small establishments. While larger chains can invest in expensive tech solutions, we believe that small restaurant owners deserve equally effective tools at affordable prices.Having been profitable for nearly a decade, Tarro has experienced a remarkable 5x growth in revenue over the past four years. As of our latest funding round in mid-2022, we were valued at $450M and have continued to expand our customer base, enhance our product offerings, and grow our team. We proudly support thousands of restaurants and have assisted nearly 20 million customers in their dining experiences. Tarro was recently recognized as one of Built In's top companies to work for in 2023.To explore our vibrant culture and values, and discover how you can contribute to helping local restaurants thrive, please visit us here!Your Role as an Expansion LeadWe are seeking an enthusiastic and dynamic Expansion Lead to join our team, focusing on supporting small Chinese-American and Pizza restaurants across the U.S. In this role, you will engage with restaurant owners in person, fostering relationships and demonstrating how Tarro's solutions can streamline their operations, cut costs, and enhance business growth.This position is ideal for individuals who are bilingual in Mandarin and English and are eager to advance their careers at the intersection of technology, small business, and practical problem-solving. If you are articulate, self-motivated, and enjoy face-to-face interactions, this is your opportunity to represent a rapidly growing startup and make a tangible difference in the lives of small business owners.

Join RWS as an AI Data Specialist focused on Chinese Simplified language processing. In this role, you'll be responsible for curating and managing datasets essential for AI training and development, ensuring quality and accuracy. If you're passionate about AI and linguistics, and thrive in a dynamic environment, we want to hear from you!

Are you ready to embark on an exciting journey in the tech world? Join us at Insider One, where we redefine marketing and customer engagement through innovative solutions!About Insider OneInsider One is the leading platform that consolidates the essential tools for marketing and customer engagement teams, empowering them to unleash their full potential and achieve greatness.From humble beginnings with just six desks, we envisioned creating a unified platform to make cutting-edge technologies and emerging channels accessible to marketers globally. Today, we proudly boast a diverse team of over 1,500 professionals from more than 50 nationalities across 30 offices worldwide.With AI at the core of our operations and an integrated Customer Data Platform (CDP), Insider One seamlessly combines data, personalization, and journey orchestration across a wide array of supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we celebrated a significant milestone with our $500M Series E funding led by General Atlantic, backed by esteemed investors like Sequoia Capital and QIA. Trusted by over 2,000 customers, from high-growth startups to Fortune 500 giants such as Samsung, Nike, and L’Oreal, we continue to set the standard in our industry.Honored as one of the few woman-founded and led B2B SaaS unicorns, Insider One is recognized for its exceptional capabilities. Our commitment to excellence has earned us the title of #1 leader in the marketing and customer engagement space. Don't just take our word for it—see for yourself. Join us as we continue to outperform and lead in this dynamic field!

About Us:At Tarro, we create innovative solutions that empower small brick-and-mortar restaurants, alleviating them from the operational challenges of managing their businesses. Our multi-product ecosystem integrates AI-driven order processing, delivery facilitation, payment solutions, and point-of-sale systems, fostering seamless connections between restaurants and their customers. We leverage technology alongside human expertise to tackle real-world challenges faced by small business owners.Our customer-centric approach drives everything we do. When our clients flourish, so do we. The U.S. restaurant sector represents a staggering $1 trillion total addressable market (TAM), yet it remains largely underserved by technological advancements. While major chains can invest in costly technology that gives them a competitive edge, we believe that small restaurant owners should also have access to these innovations at an affordable rate.Having been profitable for nearly ten years and experiencing 5x revenue growth in the last four years, we were valued at $450 million during our last fundraising round in mid-2022. We have since witnessed considerable growth in customer acquisition, product development, and team expansion. Thousands of dedicated restaurants have partnered with Tarro for their success, collectively serving nearly 20 million customers. We are proud to be recognized as one of Built In’s top companies to work for in 2023.To explore more about our culture, values, and how you can contribute to helping local restaurants thrive, please visit us here! Helping Independent Restaurants Thrive.

Gogoprint, a premier online printing service in the Asia Pacific region, is seeking a dedicated Customer Service Executive to enhance our customer engagement and satisfaction. Join our vibrant customer service team to ensure our clients experience seamless interactions with us.This role involves:Providing timely responses to customer inquiries via email, WhatsApp, Facebook, and support tickets on a daily basis.Supporting our customers across Malaysia and Singapore.Identifying potential leads and facilitating their transfer to the sales team for high-volume or custom orders.Collaborating with various departments to address customer complaints effectively through our dedicated complaints dashboard.Analyzing recurrent issues and proposing long-term solutions to enhance our service quality.What we offer:Flexible hybrid work model (Work from Home & office).Be a part of a fast-paced e-commerce team with a global perspective.Collaborative management style.A casual yet ambitious work environment.Office conveniently located at MRT Semantan.