Technical Support Specialist - Level 1 & 2

Join our dynamic Technical Support team as a Technical Support Specialist at Extreme Reach, where your expertise will ensure the seamless processing of digital media files in accordance with our clients' specifications and service level agreements (SLAs).As a passionate advocate for our customers, you will:Prioritize customer needs in all requests and commun…

Are you ready to embark on an exciting journey in the tech world? Join us at Insider One, where we redefine marketing and customer engagement through innovative solutions!About Insider OneInsider One is the leading platform that consolidates the essential tools for marketing and customer engagement teams, empowering them to unleash their full potential and achieve greatness.From humble beginnings with just six desks, we envisioned creating a unified platform to make cutting-edge technologies and emerging channels accessible to marketers globally. Today, we proudly boast a diverse team of over 1,500 professionals from more than 50 nationalities across 30 offices worldwide.With AI at the core of our operations and an integrated Customer Data Platform (CDP), Insider One seamlessly combines data, personalization, and journey orchestration across a wide array of supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we celebrated a significant milestone with our $500M Series E funding led by General Atlantic, backed by esteemed investors like Sequoia Capital and QIA. Trusted by over 2,000 customers, from high-growth startups to Fortune 500 giants such as Samsung, Nike, and L’Oreal, we continue to set the standard in our industry.Honored as one of the few woman-founded and led B2B SaaS unicorns, Insider One is recognized for its exceptional capabilities. Our commitment to excellence has earned us the title of #1 leader in the marketing and customer engagement space. Don't just take our word for it—see for yourself. Join us as we continue to outperform and lead in this dynamic field!

Encora is looking for a Level 2 Applications Support Specialist based in Kuala Lumpur. This position focuses on maintaining reliable IT support services across multiple platforms and environments. Role overview This specialist handles incidents, manages ongoing problems, and supports change management processes. The work involves analyzing issues to identify root causes and applying solutions that keep systems running smoothly. Technical environment The role spans a range of IT operating systems, including Mainframe, Windows, Unix, and Linux. Familiarity with IT monitoring tools and automation processes is important for streamlining support tasks and improving system performance. Requirements Experience with ITIL framework and software development life cycle (SDLC) practices Strong analytical skills for root cause analysis Background in supporting Mainframe, Windows, Unix, and Linux environments Knowledge of IT monitoring and automation tools

Join our team as a Technical Support Specialist and be a part of our mission to empower marketing and customer engagement teams with cutting-edge technology.About UsAt Insider One, we pride ourselves on being the leading platform that consolidates marketing and customer engagement tools all in one place, helping our clients reach their full potential and achieve remarkable success.Our journey started with a small team and a big dream: to create an innovative platform that provides access to industry-leading technologies and emerging marketing channels for professionals around the globe. Today, we are proud to have over 1,500 talented individuals from more than 50 nationalities working across 30+ offices worldwide. With AI at the core of our operations and a fully integrated Customer Data Platform (CDP), Insider One seamlessly connects data, personalization, and journey orchestration across a broad range of supported channels including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we celebrated a significant milestone by securing a remarkable $500M Series E funding round led by General Atlantic, with esteemed investors such as Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. We are honored to support over 2,000 clients, ranging from dynamic startups to renowned Fortune 500 companies, including industry giants like Samsung, Nike, L’Oreal, and many others.Insider One is proud to be recognized as one of the few woman-founded and women-led B2B SaaS unicorns in the global market. We have been acknowledged for our exceptional capabilities in marketing and customer engagement, consistently outperforming our competitors. Don't just take our word for it — see for yourself.

Join our dynamic team at Accion Labs as a Level 1 Desktop Support Engineer. In this role, you will be the first point of contact for technical support, addressing hardware and software issues, and ensuring seamless operations for end-users. Your expertise will be crucial in maintaining system functionality, resolving inquiries, and providing exceptional customer service.

Join Side Inc., a leading global provider of video game development and services, where creativity and technology meet excellence. With over 30 years of experience through our parent company in Japan, we have established ourselves as a significant player in the gaming industry. Since our inception in 2009, we have expanded our footprint to include 15+ studios across North America, Europe, South America, and Asia, delivering top-notch services ranging from game development to player support and localization. We are actively seeking a dedicated Korean Customer Support Specialist who will provide outstanding service and resolve technical issues for our players. Key Responsibilities:Deliver exceptional customer support and troubleshoot technical issues through email, chat, social media, and other online platforms.Manage multiple concurrent interactions across various channels, including chat, email, and calls, while addressing frequent interruptions.Analyze and advise on technical issues related to customers' computers, mobile applications, and gaming consoles.Identify trends in customer inquiries and offer actionable feedback to the team based on independent testing.Escalate urgent matters to the client or supervisor as necessary.Translate communication between Korean and English efficiently.Document reports and minutes in both Korean and English.Qualifications:Fluency in English and Korean (native).Availability to work weekends and public holidays on a fixed schedule.Excellent written and verbal communication skills in both English and Korean to effectively liaise with Korean-speaking associates.Strong customer service skills with the ability to empathize and understand gamer perspectives for effective troubleshooting.Adept at analyzing information accurately and efficiently.Team-oriented and collaborative mindset.A passion for gaming is preferred, although we welcome recent graduates or candidates without prior customer service or gaming experience.Benefits:Career advancement opportunities.Casual work environment.Health and medical benefits.Regular working hours from Monday to Friday.1-year contract position.

As a Technical Support Analyst specializing in Product Support at AvePoint, you will play a crucial role in ensuring customer satisfaction by providing top-tier technical assistance. You will troubleshoot technical issues, guide customers through solutions, and collaborate with product teams to enhance our offerings.

Join Swapcard as a Product Support Specialist, where you will be the frontline in assisting our customers with their inquiries and product usage. Your role will involve troubleshooting issues, providing guidance on product features, and ensuring a seamless user experience. This is an exciting opportunity to be part of a dynamic team dedicated to enhancing our platform's usability.

Role overview Fuku needs an IT Applications Support Specialist based in Kuala Lumpur. The focus is on keeping business software reliable and effective. Daily work involves technical support, troubleshooting, and cross-team collaboration to improve application performance. What you will do Deliver technical support for company software applications Diagnose and resolve issues affecting application stability Work with colleagues from various departments to improve features and overall application performance Location This position is located in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

About AvePoint AvePoint is the world's foremost authority in data security, governance, and resilience. We transcend traditional solutions to provide a strong data foundation, allowing organizations to collaborate confidently. Over 25,000 global customers trust the AvePoint Confidence Platform to prepare, secure, and optimize their essential data across platforms like Microsoft, Google, Salesforce, and more. Our extensive global partner network includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, making our solutions available in over 100 cloud marketplaces. For more information, visit www.avepoint.com. Role Overview Are you passionate about customer satisfaction and possess the skills to troubleshoot in a technical environment? We are seeking a dedicated individual who can quickly master the art of delivering outstanding solutions that address our customers' most pressing challenges.

Seek Limited is looking for a Senior Frontline Support Specialist based in Kuala Lumpur. This role centers on supporting clients and making sure their needs are handled with care and efficiency. Main responsibilities Respond to customer inquiries and address issues quickly Resolve client concerns with a strong focus on satisfaction Collaborate with other departments to ensure consistent, reliable service Team culture The support team values working together and is committed to helping clients achieve their goals. In this position, your efforts will directly influence the customer experience and contribute to positive business results.

Join Sutherland as a Team Manager for our Technical Support division, where you will lead a dynamic team committed to delivering top-notch customer service. In this pivotal role, you will leverage your expertise in technical support and leadership to ensure the success of your team while providing exceptional service to our clients.

Overview We are on the lookout for enthusiastic and personable individuals who possess outstanding communication skills, a strong desire to learn and adopt new technologies, and a proven history of delivering exceptional customer service. Join us to explore diverse and dynamic IT environments that will accelerate your IT and communication skills development. What Will You Be Doing? As a Support Engineer, you will deliver Level 1 and Level 2 support to our valued clients, acting as the primary point of contact to identify, troubleshoot, and resolve reported issues. You will collaborate closely with the R&D Team by conducting initial investigations, such as reproducing reported issues, and effectively communicating your findings to the support software engineers and quality assurance engineers to aid in bug resolution. Your Responsibilities Will Include: Acting as a representative for project-specific customer inquiries and issues, taking ownership to ensure they are resolved. Ensuring customer satisfaction through project support and maintenance. Gathering information and conducting in-depth analysis, diagnosis, and troubleshooting. Committing to SLAs for response and resolution, troubleshooting, and performing root cause analysis of technical issues. Communicating effectively with customers and the internal R&D team regarding necessary bug fixes. Managing the status of reported issues and ensuring timely resolution. Continuously evaluating existing processes to streamline and enhance customer support activities.

At Moomoo, we are revolutionizing the brokerage experience, empowering investors with a robust platform that enhances their financial journey. Our cutting-edge features integrate advanced trading data, real-time global financial news, and a vibrant trading community, enabling users to make informed decisions confidently.Join our innovative team as a Brokerage Services Support Specialist, where your enthusiasm for finance and technology can flourish. You'll play a vital role in assisting our diverse clientele in navigating their trading journeys.Provide exceptional support for both local and international clients, utilizing English, Malay, and Chinese as communication mediums.Address customer inquiries through various channels, including phone, email, and live chat, ensuring a seamless experience.Guide clients through trading account processes including registration, onboarding, and verification.Offer consultations regarding our trading platform, tools, and features, while troubleshooting any technical or operational challenges.Efficiently resolve client concerns, escalating complex issues to the appropriate teams as necessary.Maintain accurate records of customer feedback and suggestions for continuous improvement.Contribute to the enhancement of customer service processes, knowledge bases, and training materials.Engage in additional tasks as assigned by management.

About AirwallexAirwallex stands as the premier unified payments and financial platform designed for global enterprises. Our innovative amalgamation of proprietary infrastructure and sophisticated software equips over 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions to oversee business accounts, payments, spend management, treasury, and embedded finance seamlessly on a global scale.Founded in vibrant Melbourne, our dynamic team of over 2,000 talented professionals innovates across 26 global offices. Valued at US$8 billion and supported by prestigious investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of revolutionizing the future of global payments and financial services. If you are prepared to embark on the most ambitious journey of your career, we invite you to join us.

Join proxymity as an IT Support Engineer and play a pivotal role in ensuring seamless technology operations within our organization. You will be responsible for troubleshooting complex technical issues, providing support to end-users, and maintaining IT infrastructure. This is an excellent opportunity for individuals passionate about technology and eager to grow within a dynamic team.

The IT Support Technician II plays a pivotal role in delivering advanced technical assistance for Level 1–2 issues encountered by employees. This position ensures prompt resolution of technical queries while adhering to departmental service level agreements. The ideal candidate will possess exceptional troubleshooting capabilities, strong communication skills, and the ability to work autonomously while effectively collaborating with global teams.Key ResponsibilitiesMethodically diagnose and resolve technical issues, providing regular status updates to users.Provide end-user support for hardware, software, and networking, considering business constraints and impacts.Act as a liaison between internal clients and IT teams to escalate and resolve complex issues.Clearly communicate technical concepts to non-technical users, both verbally and in writing.Maintain accurate records in IT systems, including hardware inventory, patch management, ticketing, and documentation.Contribute to global initiatives aimed at standardizing and automating account setup, laptop deployment, and compliance with policies.Support and maintain audio/visual equipment in office spaces and meeting rooms.Exhibit flexibility to work extended hours when necessary to meet critical deadlines.Perform additional duties as required within the role's scope.Core CompetenciesMentor junior team members by sharing expertise and guiding them through departmental processes.Identify opportunities for process improvement and proactively propose solutions.Work effectively with minimal supervision, prioritizing tasks based on business needs.

Join our dynamic team at AvePoint as a Bilingual Support Engineer, where your communication skills and passion for technology will shine! We’re looking for enthusiastic individuals who are eager to learn and excel in customer service. In this role, you will have the opportunity to work in diverse IT environments, enhancing your technical and interpersonal skills.Your Responsibilities:Serve as the primary point of contact for project-specific customer inquiries, ensuring issues are resolved effectively.Guarantee customer satisfaction through comprehensive Project Support and Maintenance.Gather information, conduct in-depth analysis, and troubleshoot technical issues.Adhere to Service Level Agreements (SLA) for response and resolution times, performing root cause analysis.Communicate clearly with both customers and the internal R&D team regarding necessary bug fixes.Oversee the status of raised issues, ensuring timely and effective resolutions.Continuously assess existing processes to improve and streamline customer support operations.

What does this role entail?At insiderone, we pride ourselves on being a customer-centric organization dedicated to providing exceptional software support. As a Software Support Specialist, you will play a crucial role in ensuring our clients receive the highest level of service. Our team, known for its diverse backgrounds and expertise, continually strives to exceed expectations. We value action over words, and our commitment to delivering outstanding customer experiences is at the heart of what we do. Join us and be a part of a dynamic team that values collaboration and innovation.

Join our dynamic team as a Player Support Executive, where you will provide exceptional customer support and resolve technical issues across various online platforms, including email, chat, and social media.Your role will involve managing multiple interactions simultaneously, ensuring efficient communication while addressing the needs of our players. You will identify, troubleshoot, and provide solutions for technical problems related to customers' computers, mobile apps, and gaming consoles.As a key player in our support team, you will also analyze trends in customer inquiries and relay valuable insights to your colleagues. Additionally, you will escalate urgent issues to supervisors in real time.Fluency in both Mandarin and English is essential, as you will be required to translate and write reports in both languages.