Customer Success Manager - Small and Medium Enterprises

Role Overview NetDocuments is hiring a Customer Success Manager focused on Small and Medium Enterprises in Lehi, Utah. This role centers on building and maintaining strong partnerships with clients, helping them reach their business goals using NetDocuments' document management platform. What You Will Do Develop and nurture relationships with SME clients Gui…

Founded in 2012, EasyPost is a Y Combinator-backed unicorn on a mission to simplify shipping for businesses of all sizes—from startups operating out of garages to Fortune 500 companies. In today's global economy, shipping serves as a critical backbone, yet integrating the technological demands of modern businesses with the traditional complexities of the shipping industry remains a challenge. EasyPost addresses this with its pioneering developer-friendly REST API, continually pushing the boundaries to streamline shipping processes for everyone. Our team is expanding rapidly, making this an ideal moment to join us. Help shape the shipping infrastructure of the future with a group of builders, problem-solvers, and innovators who believe in finding better solutions. We value elegant architecture, swift decision-making, and impactful improvements that facilitate millions of deliveries daily. We're agile, we're proactive, and we don't wait for permission to innovate in an industry that needs it. If you aspire to work on systems that truly move the world—literally—this is your opportunity.Position Summary: The Customer Success Manager III is tasked with cultivating and maintaining robust relationships with customers to ensure their overall success and satisfaction. This role involves collaborating with customers to understand their goals, objectives, and challenges, offering tailored support and guidance. Essential Duties and Responsibilities:The primary functions encompass, but are not limited to:• Developing and sustaining long-term relationships with customers, acting as their main point of contact to ensure they derive maximum value from the EasyPost suite of products.• Managing the contract renewal process for customers within your designated portfolio.• Identifying customer needs and growth strategies to enhance their use of EasyPost’s service stack.• Escalating issues to internal stakeholders when necessary to secure appropriate support for resolving customer challenges.• Conducting regular check-ins (weekly, monthly, quarterly) to evaluate account health and identify both successes and potential concerns.• Proactively mitigating churn risk through decisive actions.• Keeping customer data updated in the company-supported CRM, including contact information, account health, and significant events.

Join Vasion as a Customer Success Operations Manager, where you will be integral in driving our mission to facilitate digital transformation through our innovative and affordable SaaS solutions. At Vasion, we pride ourselves on our flexible work environment that supports over 400 employees globally, including our headquarters in St. George, Utah, and offices in the UK, Germany, and Lehi, Utah.Role OverviewAs the operational backbone of our Customer Success (CS) organization, you will play a crucial role as an individual contributor within the CS team. You will manage the systems, data, and processes that empower our Customer Success Managers to provide exceptional customer experiences at scale. You will collaborate across various departments including Product Management, Marketing, Sales, Channel, Business Operations, and Enablement to ensure our CS operations are efficient, measurable, and repeatable.Key ResponsibilitiesCS Tooling & Tech StackOversee the administration, configuration, and optimization of our Customer Success platform.Assess, implement, and integrate new tools that enhance team productivity and customer visibility.Act as the internal subject-matter expert for CS technology, offering training and support to the broader team.Collaborate with Business Operations to guarantee seamless data flow across CRM and CS tech stack.Data, Reporting & AnalyticsWork with the Business Intelligence team to create and maintain dashboards and reports that highlight key CS metrics such as NRR, health scores, and engagement trends.Convert data into actionable insights for CS leadership to guide strategy and resource allocation.Establish a robust data governance framework to ensure accuracy and reliability in CS reporting.Conduct ad hoc analyses to understand churn drivers, expansion patterns, and customer behaviors.Collaborate with the GTM Compensation team on plan design and implementation.Customer Onboarding & Playbook DesignDesign, document, and refine scalable onboarding programs and customer journey playbooks.Work with CS Managers to identify gaps in the customer experience and develop operational solutions.Create and maintain a comprehensive CS playbook library that addresses key customer interactions including onboarding, QBRs, escalations, expansions, and renewals.Partner with Enablement or L&D to ensure playbooks are effectively adopted and executed by the team.Provide internal enablement and best practices.Renewals & Churn ForecastingDevelop and maintain a renewals forecasting model to provide leadership with visibility into upcoming renewals and associated risks.Create early-warning systems utilizing health score data, usage signals, and engagement trends to identify at-risk accounts.Support the overall customer success strategy through data-driven insights.

At NetDocuments, we are dedicated to delivering an outstanding candidate experience. We will never request you to engage in recruitment activities without proper phone calls, video interviews, or in-person meetings. If you receive any suspicious communications, please reach out to hrgroup@netdocuments.co for verification. NetDocuments stands as the world’s leading cloud-based content management and productivity platform, empowering legal professionals to excel in their work. We believe in achieving success together through dedicated teamwork, exploring innovative ideas, and recognizing the significance of every interaction.We offer a rewarding environment that promotes career growth in a diverse and inclusive setting, where employees are encouraged to share their creative ideas and innovations, supported by collaborative peers and leadership committed to achieving our shared goals.

Join Avetta as a Client Success Manager, where you will play a crucial role in ensuring our clients achieve their goals and maximize the value of our services. You will lead a dedicated team focused on providing exceptional support and fostering strong relationships with clients. This position is ideal for individuals who thrive in a dynamic environment and are passionate about client satisfaction.

Founded in 2003 by innovative college students, Entrata has established itself as a global leader in revolutionizing online rent payment systems. With a commitment to excellence, our award-winning solutions, including rent payments, insurance, leasing, maintenance, marketing, and communication tools, have transformed property management for owners, managers, and residents alike.With a diverse team of over 2,200 professionals across offices in Utah, Texas, India, Israel, and the Netherlands, Entrata successfully combines the creativity of a startup with the reliability of an established company. Our transparent communication and executive town halls foster a culture of collaboration and innovation. At Entrata, we are not just providing a product; we are enhancing living experiences and striving to create a better world.Are you passionate about driving customer success? If so, we invite you to join our Customer Success team as a Customer Success Manager, where you will play a crucial role in ensuring our customers thrive with the Entrata platform!In this dynamic position, you will build and maintain robust relationships with clients, collaborate with various departments to address customer needs, and ensure client retention. Your ability to manage multiple projects effectively and see them through to completion will be vital to your success.*For Utah residents, this position offers a hybrid work model, requiring in-office attendance three days per week.

Customer Success ManagerRole Overview:Facilitate Onboarding & Activation: Lead new customers through the implementation and setup stages to ensure a swift transition from sales and a rapid time-to-value.Enhance Customer Adoption & Retention: Cultivate strong relationships with key stakeholders, monitor account health, and proactively resolve issues to minimize churn and maximize engagement.Act as a Strategic Partner: Assist customers in leveraging Piston to lower fuel expenses, mitigate fraud, and analyze driver behavior. Provide tailored training and support to align with their business objectives.Spot Growth Opportunities: Identify potential for upselling and cross-selling while collaborating with sales to foster organic account growth.Champion Customer Advocacy: Gather and relay customer feedback to Product and Engineering teams to influence roadmap decisions and enhance the platform.Drive Process Improvement: Contribute to the development of scalable customer success playbooks as the company expands. You'll be involved in hands-on execution while helping to shape future strategies.Lead an International Remote Team: Manage a diverse team across different regions to ensure effective customer success.

Are you passionate about data and committed to driving partner success? Join Pattern as a Customer Success Manager and help elevate one of the fastest-growing companies in the US! We are looking for an energetic individual who thrives in a data-driven environment and possesses a unique blend of analytical and interpersonal skills.At Pattern, we specialize in accelerating brands on global ecommerce marketplaces through our cutting-edge proprietary technology and AI. With access to over 46 trillion data points, we utilize sophisticated machine learning models to optimize all aspects of ecommerce growth for our clients, including advertising, content management, logistics, pricing, and customer service. Thousands of global brands rely on our ecommerce acceleration platform to achieve profitable revenue growth across 60+ international marketplaces, including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. For more information, visit pattern.com or contact us at press@pattern.com.Recognized as one of North America's fastest-growing tech companies by Deloitte and as one of the best-led companies by Inc., we prioritize employee experience within our business model, earning accolades as one of Newsweek’s Global Most Loved Workplaces®.As a Customer Success Manager, you will play a pivotal role in driving client success and platform adoption. You will serve as a strategic thought leader in advertising, leveraging ongoing product developments to support client objectives while collaborating with team members to manage effective account plans focused on direct response marketing.This is a full-time position based in Lehi, UT, offering a flexible hybrid work schedule.

Join Slant as a Customer Success Manager and be part of our mission to empower financial advisors with AI-driven solutions. Our platform aims to help 20 million Americans retire with the guidance of skilled financial advisors. Slant is revolutionizing the CRM landscape for financial services, delivering exceptional value to our clients with cutting-edge technology and superior customer support.At Slant, we prioritize building meaningful relationships. Whether it's with our clients or our team members, we believe in the power of connection. As a Customer Success Manager, you will play a crucial role in ensuring our customers derive maximum value from our platform, guiding them from onboarding through their ongoing journey with us.Your responsibilities will include onboarding new clients, ensuring their satisfaction and engagement with our CRM, and being a proactive advocate for their needs. This position is critical in maintaining strong relationships between our financial advisors and the Slant platform.

About the Role EasyPost is looking for a Customer Success Intern in Lehi, Utah. This position supports the team by working directly with customers, helping resolve issues, and sharing insights to improve our services. What You Will Do Communicate with customers to understand their needs and answer questions Assist with troubleshooting and resolving customer concerns Gather and share feedback with the team to help refine EasyPost’s offerings Location This internship is based in Lehi, Utah.

Avetta is looking for a Supplier Success Professional to support B2B suppliers from the Lehi, Utah office. This position serves as the first point of contact for suppliers, helping them use the Avetta platform and addressing their questions or concerns. Role overview This role centers on guiding suppliers through the platform, answering inquiries, and making sure each interaction is smooth and productive. Building trust and maintaining strong supplier relationships is a key part of the job. What you will do Respond to supplier questions as their main contact Assist suppliers in navigating the Avetta platform Work to ensure suppliers have a positive experience Foster lasting relationships and trust with each supplier Location This position is based in Lehi, Utah, United States.

Join our dynamic team at Pattern as a Creator Success Manager. In this pivotal role, you will empower creators to achieve their goals, providing strategic guidance and support. Your expertise in the creator economy will help foster relationships, ensuring our creators thrive in their endeavors. You will work closely with cross-functional teams to enhance the creator experience and drive success.

Avetta is looking for a Bilingual Supplier Success Professional to join the B2B customer support team in Lehi, Utah. This position centers on supporting suppliers in both Spanish and English, helping them navigate account management and resolve questions. Role overview This role focuses on providing clear, helpful assistance to suppliers. The goal is to ensure suppliers have a positive experience and can use Avetta’s solutions effectively. Regular tasks include answering inquiries, guiding users through account processes, and sharing information about available services. Key responsibilities Respond to supplier questions in Spanish and English Assist with managing supplier accounts Promote Avetta’s solutions to improve the supplier experience Requirements Fluency in both Spanish and English Strong communication skills Experience supporting B2B customers is helpful

As a Mid-Market Customer Onboarding Project Manager, you will take charge of the complete lifecycle of software and phone system implementation for our mid-market and enterprise clients at Weave. Your expertise will ensure a seamless transition from the sales phase to active operational use by overseeing system installations, coordinating technical resources, and guiding clients through every step of the onboarding process. Serving as both a project manager and a trusted advisor, you will collaborate with IT teams, administrators, and stakeholders to customize solutions that address intricate business challenges, minimizing downtime and expediting the time-to-value for our clients.In addition to overseeing deployment, you will play a pivotal role in positioning customers for long-term success. By aligning implementation strategies with client objectives, promoting best practices, and facilitating smooth adoption, you will empower mid-market and enterprise clients to maximize their investment returns and lay the groundwork for sustainable growth using our platform.This position is hybrid: in-office Monday through Wednesday, with optional work-from-home Thursdays and Fridays.Reports to: Onboarding Manager

As a Customer Implementation Specialist at Weave, you will play a pivotal role in guiding our customers through the successful onboarding of the Weave platform. You will be responsible for nurturing relationships with clients, ensuring a seamless implementation experience that sets the stage for their long-term success. With a diverse portfolio of customers at various stages of the implementation journey, your ability to manage priorities and balance both planned and unexpected tasks will be crucial. Your dedication to providing a stellar customer experience is essential in making their transition to Weave smooth and efficient.

Join Vasion as an Enterprise Account Executive, where you will play a crucial role in driving our growth and expanding our market presence. In this dynamic position, you will be responsible for building and nurturing relationships with key enterprise clients, presenting innovative solutions, and closing high-value deals. Your ability to understand customer needs and deliver exceptional service will be paramount to your success.As part of our team, you will collaborate with cross-functional groups to develop tailored strategies that meet client objectives and enhance customer satisfaction.

Are you passionate about leveraging data to drive partner success? Do you thrive in an environment where innovation meets action? Join us at Pattern, where your unique blend of determination and expertise can help propel one of the fastest-growing companies in the US to new heights.At Pattern, we empower brands to excel on global ecommerce marketplaces using our cutting-edge technology and artificial intelligence. Our platform analyzes over 46 trillion data points and employs advanced machine learning models to optimize every aspect of ecommerce growth, from advertising and content management to logistics, pricing, and customer service. Trusted by hundreds of global brands, our solutions drive profitable revenue across 60+ ecommerce platforms, including major players like Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. Discover more at pattern.com or reach out via email at press@pattern.com.Recognized by Deloitte as one of North America's fastest-growing tech companies and commended by Inc. for outstanding leadership, Pattern places a strong emphasis on employee experience, earning accolades as one of Newsweek’s Global Most Loved Workplaces®.As an Enterprise Account Executive - ROIH at Pattern, you will play a crucial role in achieving individual revenue targets through closing deals with ideal customers. Your contributions will directly impact the company's growth while you act as a thought leader in the advertising industry, utilizing ongoing advancements in our products and technology to meet specific client objectives.This full-time position is based in Lehi, UT, and offers a flexible hybrid work schedule.

Role Overview Vasion is seeking an Enterprise Healthcare Account Executive based in Lehi, Utah. This role focuses on expanding our presence with large healthcare organizations, our most significant market segment. Vasion delivers a SaaS platform that helps clients manage digital content and automate business processes, supporting compliance, scalability, and accountability. Our team includes over 400 employees worldwide, with offices in St. George, Utah, the UK, and Germany. What You Will Do Develop and carry out a focused sales strategy for the Enterprise Healthcare sector, acting as the main point of contact for customer questions and support. Identify and build new client relationships, engaging with IT, Networking, IA teams, and Chief Technology Officers. Manage and grow existing accounts by maintaining strong connections with key decision-makers. Understand each client’s goals, challenges, and requirements to recommend solutions that fit their needs. Meet and exceed sales targets, driving consistent revenue growth. Present Vasion’s platform to prospective clients and provide consultative support to encourage adoption. Work closely with implementation and support teams to ensure smooth onboarding and effective use of the platform. Keep accurate, up-to-date records of sales activities and client interactions in the CRM system. Stay informed about industry trends to serve as a knowledgeable advisor to clients. Deliver reliable sales forecasts and communicate progress weekly, monthly, and quarterly. About Vasion Vasion is a growing SaaS provider dedicated to digital transformation. Our flexible work environment supports employees around the globe, with a focus on innovation and practical solutions for businesses.

NetDocuments follows a transparent hiring process. Every step involves direct communication, whether by phone, video, or in-person meetings. For questions about the process or to verify communications, contact hrgroup@netdocuments.com. NetDocuments offers a cloud-based content management and productivity platform tailored for legal professionals. The company values collaboration, innovation, and building meaningful connections to drive shared success. Workplace Culture Team members at NetDocuments find space for career growth in a diverse and inclusive setting. Employees are encouraged to share creative ideas and contribute to innovation, with support from a collaborative team and leadership focused on common goals.

Join the Team at Route Shopping online can become complicated after hitting that “order” button. Juggling multiple carrier tracking links, handling lost or damaged packages, and resolving customer support issues can feel overwhelming. That’s why we developed Route — to streamline the post-purchase experience for consumers and the brands they love. Route is on a mission to revolutionize global commerce. Through our extensive network of millions of Route App users and thousands of merchants, we simplify tracking, insuring, and discovering favorite products all in one place, creating happy, repeat customers for the best direct-to-consumer brands. Since our inception in 2018, we have been dedicated to building innovative products that empower our customers while nurturing a people-first, values-driven culture. We are looking for passionate individuals across the eCommerce landscape to join us on this exciting journey. Explore Life at Route - Discover what makes Route a great place to work! The Sales Team The Route Sales team is responsible for discovering, onboarding, and nurturing partnerships with innovative global brands that seek to enhance customer relationships from checkout to delivery and beyond. With thousands of merchants already in the Route network, we are just getting started! Whether you’re new to sales or a seasoned expert, you’ll find endless opportunities to innovate and grow your career with us. The Opportunity We are seeking experienced Enterprise Account Executives with a “build-your-own-business” mindset to play a crucial role in our sales strategy and growth initiatives. As we progress towards 2026, this team will focus on advancing our products and eCommerce solutions into the upper market. Our Enterprise Account Executives identify and seize opportunities with merchants that align with Route’s diverse solutions. Daily responsibilities include maintaining relationships, networking, cold outreach, deal cycle management, and cross-departmental collaboration with prospects and customers across various industries. Your Responsibilities Collaborate with leadership teams to achieve quarterly targets Continuously engage with clients to drive business growth Utilize strategic approaches for outreach and relationship building