Customer Success Operations Manager

Join Vasion as a Customer Success Operations Manager, where you will be integral in driving our mission to facilitate digital transformation through our innovative and affordable SaaS solutions. At Vasion, we pride ourselves on our flexible work environment that supports over 400 employees globally, including our headquarters in St. George, Utah, and offices…

Founded in 2012, EasyPost is a Y Combinator-backed unicorn on a mission to simplify shipping for businesses of all sizes—from startups operating out of garages to Fortune 500 companies. In today's global economy, shipping serves as a critical backbone, yet integrating the technological demands of modern businesses with the traditional complexities of the shipping industry remains a challenge. EasyPost addresses this with its pioneering developer-friendly REST API, continually pushing the boundaries to streamline shipping processes for everyone. Our team is expanding rapidly, making this an ideal moment to join us. Help shape the shipping infrastructure of the future with a group of builders, problem-solvers, and innovators who believe in finding better solutions. We value elegant architecture, swift decision-making, and impactful improvements that facilitate millions of deliveries daily. We're agile, we're proactive, and we don't wait for permission to innovate in an industry that needs it. If you aspire to work on systems that truly move the world—literally—this is your opportunity.Position Summary: The Customer Success Manager III is tasked with cultivating and maintaining robust relationships with customers to ensure their overall success and satisfaction. This role involves collaborating with customers to understand their goals, objectives, and challenges, offering tailored support and guidance. Essential Duties and Responsibilities:The primary functions encompass, but are not limited to:• Developing and sustaining long-term relationships with customers, acting as their main point of contact to ensure they derive maximum value from the EasyPost suite of products.• Managing the contract renewal process for customers within your designated portfolio.• Identifying customer needs and growth strategies to enhance their use of EasyPost’s service stack.• Escalating issues to internal stakeholders when necessary to secure appropriate support for resolving customer challenges.• Conducting regular check-ins (weekly, monthly, quarterly) to evaluate account health and identify both successes and potential concerns.• Proactively mitigating churn risk through decisive actions.• Keeping customer data updated in the company-supported CRM, including contact information, account health, and significant events.

Join Avetta as a Client Success Manager, where you will play a crucial role in ensuring our clients achieve their goals and maximize the value of our services. You will lead a dedicated team focused on providing exceptional support and fostering strong relationships with clients. This position is ideal for individuals who thrive in a dynamic environment and are passionate about client satisfaction.

Founded in 2003 by innovative college students, Entrata has established itself as a global leader in revolutionizing online rent payment systems. With a commitment to excellence, our award-winning solutions, including rent payments, insurance, leasing, maintenance, marketing, and communication tools, have transformed property management for owners, managers, and residents alike.With a diverse team of over 2,200 professionals across offices in Utah, Texas, India, Israel, and the Netherlands, Entrata successfully combines the creativity of a startup with the reliability of an established company. Our transparent communication and executive town halls foster a culture of collaboration and innovation. At Entrata, we are not just providing a product; we are enhancing living experiences and striving to create a better world.Are you passionate about driving customer success? If so, we invite you to join our Customer Success team as a Customer Success Manager, where you will play a crucial role in ensuring our customers thrive with the Entrata platform!In this dynamic position, you will build and maintain robust relationships with clients, collaborate with various departments to address customer needs, and ensure client retention. Your ability to manage multiple projects effectively and see them through to completion will be vital to your success.*For Utah residents, this position offers a hybrid work model, requiring in-office attendance three days per week.

Customer Success ManagerRole Overview:Facilitate Onboarding & Activation: Lead new customers through the implementation and setup stages to ensure a swift transition from sales and a rapid time-to-value.Enhance Customer Adoption & Retention: Cultivate strong relationships with key stakeholders, monitor account health, and proactively resolve issues to minimize churn and maximize engagement.Act as a Strategic Partner: Assist customers in leveraging Piston to lower fuel expenses, mitigate fraud, and analyze driver behavior. Provide tailored training and support to align with their business objectives.Spot Growth Opportunities: Identify potential for upselling and cross-selling while collaborating with sales to foster organic account growth.Champion Customer Advocacy: Gather and relay customer feedback to Product and Engineering teams to influence roadmap decisions and enhance the platform.Drive Process Improvement: Contribute to the development of scalable customer success playbooks as the company expands. You'll be involved in hands-on execution while helping to shape future strategies.Lead an International Remote Team: Manage a diverse team across different regions to ensure effective customer success.

Role Overview NetDocuments is hiring a Customer Success Manager focused on Small and Medium Enterprises in Lehi, Utah. This role centers on building and maintaining strong partnerships with clients, helping them reach their business goals using NetDocuments' document management platform. What You Will Do Develop and nurture relationships with SME clients Guide customers through onboarding and training on the platform Provide ongoing support to ensure clients get the most value from NetDocuments' solutions Help clients align the platform with their business objectives

Are you passionate about data and committed to driving partner success? Join Pattern as a Customer Success Manager and help elevate one of the fastest-growing companies in the US! We are looking for an energetic individual who thrives in a data-driven environment and possesses a unique blend of analytical and interpersonal skills.At Pattern, we specialize in accelerating brands on global ecommerce marketplaces through our cutting-edge proprietary technology and AI. With access to over 46 trillion data points, we utilize sophisticated machine learning models to optimize all aspects of ecommerce growth for our clients, including advertising, content management, logistics, pricing, and customer service. Thousands of global brands rely on our ecommerce acceleration platform to achieve profitable revenue growth across 60+ international marketplaces, including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. For more information, visit pattern.com or contact us at press@pattern.com.Recognized as one of North America's fastest-growing tech companies by Deloitte and as one of the best-led companies by Inc., we prioritize employee experience within our business model, earning accolades as one of Newsweek’s Global Most Loved Workplaces®.As a Customer Success Manager, you will play a pivotal role in driving client success and platform adoption. You will serve as a strategic thought leader in advertising, leveraging ongoing product developments to support client objectives while collaborating with team members to manage effective account plans focused on direct response marketing.This is a full-time position based in Lehi, UT, offering a flexible hybrid work schedule.

Join Slant as a Customer Success Manager and be part of our mission to empower financial advisors with AI-driven solutions. Our platform aims to help 20 million Americans retire with the guidance of skilled financial advisors. Slant is revolutionizing the CRM landscape for financial services, delivering exceptional value to our clients with cutting-edge technology and superior customer support.At Slant, we prioritize building meaningful relationships. Whether it's with our clients or our team members, we believe in the power of connection. As a Customer Success Manager, you will play a crucial role in ensuring our customers derive maximum value from our platform, guiding them from onboarding through their ongoing journey with us.Your responsibilities will include onboarding new clients, ensuring their satisfaction and engagement with our CRM, and being a proactive advocate for their needs. This position is critical in maintaining strong relationships between our financial advisors and the Slant platform.

Avetta is looking for a Supplier Success Professional to support B2B suppliers from the Lehi, Utah office. This position serves as the first point of contact for suppliers, helping them use the Avetta platform and addressing their questions or concerns. Role overview This role centers on guiding suppliers through the platform, answering inquiries, and making sure each interaction is smooth and productive. Building trust and maintaining strong supplier relationships is a key part of the job. What you will do Respond to supplier questions as their main contact Assist suppliers in navigating the Avetta platform Work to ensure suppliers have a positive experience Foster lasting relationships and trust with each supplier Location This position is based in Lehi, Utah, United States.

Join our dynamic team at Pattern as a Creator Success Manager. In this pivotal role, you will empower creators to achieve their goals, providing strategic guidance and support. Your expertise in the creator economy will help foster relationships, ensuring our creators thrive in their endeavors. You will work closely with cross-functional teams to enhance the creator experience and drive success.

Join Slant, an innovative AI Native CRM designed specifically for financial advisors. Our vision is to empower 20 million Americans to secure a prosperous retirement through exceptional financial guidance. As we tackle the shortage of financial advisors in the U.S., we recognize the crucial role that AI-driven solutions play in transforming how advisors connect with their clients.Since our launch in August 2025, Slant has experienced remarkable growth, with over 100 firms migrating to our CRM. We are committed to excellence and strive to create outstanding solutions that truly meet our customers' needs.At Slant, we believe that customer service is paramount. Our Customer Operations Specialists serve as the frontline support for our users, ensuring that each inquiry is met with prompt and effective assistance. Whether it’s guiding clients through data import processes or helping them register for our weekly webinars, we prioritize delivering excellent service.We are seeking passionate Customer Operations Specialists to support our financial advisors in maximizing their use of Slant. Your responsibilities will include:Responding to and guiding customers through their support requests.Collaborating with the Customer Success team on various imports and customer-related tasks.Acting as an advocate for our customers while filtering requests that require escalation to our engineering team.Communicating effectively with both customers and engineers, adapting your language to suit each audience.Gaining expertise in Registered Investment Advisors (RIAs), Required Minimum Distributions (RMDs), compliance, and annual reviews.Working closely with sales and customer success to align on customer expectations and objectives.

Avetta is looking for a Bilingual Supplier Success Professional to join the B2B customer support team in Lehi, Utah. This position centers on supporting suppliers in both Spanish and English, helping them navigate account management and resolve questions. Role overview This role focuses on providing clear, helpful assistance to suppliers. The goal is to ensure suppliers have a positive experience and can use Avetta’s solutions effectively. Regular tasks include answering inquiries, guiding users through account processes, and sharing information about available services. Key responsibilities Respond to supplier questions in Spanish and English Assist with managing supplier accounts Promote Avetta’s solutions to improve the supplier experience Requirements Fluency in both Spanish and English Strong communication skills Experience supporting B2B customers is helpful

About the Role Avetta is hiring a Billing Operations and Systems Manager to strengthen billing processes and guide system oversight. This position is based in Dallas, TX; Houston, TX; or Lehi, UT. What You Will Do Lead a team focused on improving billing operations and system workflows Oversee billing cycles to ensure accuracy and efficiency Identify and implement strategies that streamline processes Deliver insights to support operational growth and success Location Dallas, Texas, United States Houston, Texas, United States Lehi, Utah, United States

As a Mid-Market Customer Onboarding Project Manager, you will take charge of the complete lifecycle of software and phone system implementation for our mid-market and enterprise clients at Weave. Your expertise will ensure a seamless transition from the sales phase to active operational use by overseeing system installations, coordinating technical resources, and guiding clients through every step of the onboarding process. Serving as both a project manager and a trusted advisor, you will collaborate with IT teams, administrators, and stakeholders to customize solutions that address intricate business challenges, minimizing downtime and expediting the time-to-value for our clients.In addition to overseeing deployment, you will play a pivotal role in positioning customers for long-term success. By aligning implementation strategies with client objectives, promoting best practices, and facilitating smooth adoption, you will empower mid-market and enterprise clients to maximize their investment returns and lay the groundwork for sustainable growth using our platform.This position is hybrid: in-office Monday through Wednesday, with optional work-from-home Thursdays and Fridays.Reports to: Onboarding Manager

As a Customer Implementation Specialist at Weave, you will play a pivotal role in guiding our customers through the successful onboarding of the Weave platform. You will be responsible for nurturing relationships with clients, ensuring a seamless implementation experience that sets the stage for their long-term success. With a diverse portfolio of customers at various stages of the implementation journey, your ability to manage priorities and balance both planned and unexpected tasks will be crucial. Your dedication to providing a stellar customer experience is essential in making their transition to Weave smooth and efficient.

At Commure, we are dedicated to revolutionizing the healthcare landscape. Our mission is to simplify healthcare delivery, creating an unparalleled experience for both providers and patients. Our expansive suite of AI-driven solutions includes ambient AI for clinical documentation, provider copilots, autonomous coding, and robust revenue cycle management systems, all designed to empower healthcare professionals to focus on what truly matters: delivering exceptional patient care.With healthcare being a $4.5 trillion industry, where over $500 billion is spent annually on administration, Commure is leading the charge for transformation. We support over 500,000 clinicians across numerous care sites nationwide, processing more than $10 billion through our systems and facilitating over 100 million patient interactions. As we prepare for exciting new product launches and expand into additional care segments, our vision is to evolve from an innovative startup to the benchmark for excellence in the healthcare industry.Recently recognized in Fortune’s Future 50 list for 2025, we are backed by top-tier investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, and Greenoaks Capital. With over 300% year-over-year growth over the last two years, we are just getting started. Join us in harnessing the power of AI to reshape the future of healthcare.

Pattern is a technology company that supports brands in global ecommerce. The platform covers advertising, content management, logistics, fulfillment, pricing, forecasting, and customer service. Pattern works with data from over 66 trillion points and supports brands on more than 60 marketplaces, such as Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. More information is available at pattern.com or by emailing press@pattern.com. The company has received recognition from Deloitte as one of North America's fastest-growing tech companies. Inc. has named Pattern among the best-led companies, and Newsweek has included it in its Global Most Loved Workplaces® list. Role overview The Operations Finance Manager supports Pattern’s financial growth by partnering with teams across the organization. This role works closely with colleagues at all levels and reports directly to the Director of Operations Finance. The position is full-time, based in Lehi, Utah, and follows a hybrid work schedule.

NetDocuments follows a transparent hiring process. Every step involves direct communication, whether by phone, video, or in-person meetings. For questions about the process or to verify communications, contact hrgroup@netdocuments.com. NetDocuments offers a cloud-based content management and productivity platform tailored for legal professionals. The company values collaboration, innovation, and building meaningful connections to drive shared success. Workplace Culture Team members at NetDocuments find space for career growth in a diverse and inclusive setting. Employees are encouraged to share creative ideas and contribute to innovation, with support from a collaborative team and leadership focused on common goals.

Role overview Weave seeks a Director of Payment Operations to guide the payment processing team at its Lehi, UT headquarters. This leadership position manages all aspects of payment operations, with a focus on reliable processing, meeting regulatory standards, and delivering positive customer experiences. Key responsibilities Direct daily payment operations and monitor team performance Ensure compliance with industry regulations and internal company policies Find and implement ways to improve processes for better efficiency Collaborate with teams across the company to strengthen payment solutions Uphold high customer satisfaction throughout all payment activities Requirements Background in leading payment operations or a similar function Strategic thinking and strong problem-solving abilities Proven experience driving operational improvements and efficiency Dedication to compliance and maintaining quality in payment processes

Leland connects people with coaching, curated content, and courses to help them reach their educational and career goals. Since launching in 2021, the company has supported tens of thousands of learners, raised $19 million from top investors, and become a leader in educational and career coaching. Role overview The Strategy and Operations Manager, Courses, will drive the planning and execution of Leland’s cohort-based boot camps. These programs cover topics like job recruitment, admissions, test prep, and AI upskilling. The role is based at Leland HQ in Lehi, UT. What you will do Staff and coordinate cohort-based boot camps from start to finish Work closely with coaches on the Leland platform Partner with internal teams to deliver smooth, high-quality learning experiences Support participants as they pursue their academic and professional goals What we are looking for Strong attention to detail Comfort with AI tools and trends Customer-focused mindset Experience thriving in a startup setting Proactive approach to problem solving and execution If developing and delivering standout learning experiences excites you, and you bring an AI-native perspective, Leland welcomes your application.