Ecommerce Phone Customer Support Specialist

Pattern, headquartered in Lehi, Utah, supports brands in growing their ecommerce presence across more than 60 global marketplaces. The company applies advanced technology and machine learning to improve advertising, content management, logistics, fulfillment, pricing, forecasting, and customer service. Pattern's platform is trusted by leading sites such as Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. Recognitions include honors from Deloitte, Inc., and Newsweek for growth, leadership, and workplace culture. Role overview The Ecommerce Phone Customer Support Specialist plays a key part in helping customers with questions and order issues by phone and chat. This position works closely with both local and overseas team members to deliver consistent support for a catalog of over 50,000 products across major online marketplaces. The role is based at Pattern's Lehi headquarters and follows a hybrid work schedule, Monday through Friday, 8:00 AM to 4:00 PM. What you will do Assist customers by phone and chat with inquiries or problems related to ecommerce products and orders Collaborate with team members at headquarters and internationally to ensure reliable support Use systems such as Amazon, Zendesk, and Shopify to resolve customer needs Support a broad range of products listed on multiple online marketplaces Position details Full-time, hybrid role based in Lehi, Utah Regular hours: Monday to Friday, 8:00 AM to 4:00 PM Chance to develop expertise in ecommerce and marketplace operations Work alongside a team recognized for innovation and employee experience

Are you passionate about data, committed to partner success, and eager to make an impact? If you thrive in a dynamic environment and possess a blend of analytical skills and enthusiasm, we invite you to join Pattern! We are looking for individuals who are ready to leverage their expertise to propel one of the fastest-growing companies in the U.S. to new heights.At Pattern, we specialize in accelerating brands on global ecommerce platforms by harnessing proprietary technology and advanced AI. With access to over 46 trillion data points, our sophisticated machine learning and AI models optimize and automate various aspects of ecommerce growth for global brands, including advertising, content management, logistics, fulfillment, pricing, forecasting, and customer service. Numerous global brands rely on Pattern’s ecommerce acceleration platform daily to drive profitable revenue across 60+ global marketplaces, including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. For more information, visit pattern.com or contact us at press@pattern.com.Recognized as one of the fastest-growing tech companies in North America by Deloitte and one of the best-led companies by Inc., Pattern places employee experience at the forefront of our business model. We are proud to be listed as one of Newsweek’s Global Most Loved Workplaces®.We are currently seeking an Ecommerce Compliance Specialist to conduct audits on listings across platforms such as Amazon, Walmart, and TikTok Shop, address compliance violations, and minimize revenue loss. This role requires effective communication with the brand management team, thorough research of regulatory requirements, and the implementation of proactive strategies to ensure the health and compliance of all e-commerce accounts. This is a full-time position with a hybrid work schedule based in Lehi, Utah.

Do you have a passion for harnessing data to drive partner success and make impactful changes? If you thrive on hustle combined with analytical prowess, we invite you to join Pattern! Utilize your skills to propel one of the fastest-growing companies in the US to new heights.At Pattern, we accelerate brands on a global scale through our innovative ecommerce platform powered by proprietary technology and AI. With access to over 46 trillion data points, our advanced machine learning models optimize every facet of ecommerce growth for global brands. This includes advertising, content management, logistics, pricing strategies, and customer service. Hundreds of brands rely on Pattern’s ecommerce acceleration solutions to enhance their revenue across more than 60 global marketplaces, including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To discover more, visit pattern.com or reach out at press@pattern.com.Recognized as one of North America's fastest-growing tech companies by Deloitte and celebrated as one of the best-led companies by Inc., Pattern prioritizes the employee experience at the core of our business model. We are proud to be listed as one of Newsweek’s Global Most Loved Workplaces®.The Senior Ecommerce Manager will oversee all dimensions of go-to-market strategies for our brand partners. If you're adept at nurturing partner relationships, crafting and executing strategic business plans, leading a team of ecommerce experts, and optimizing operational efficiencies, we want to hear from you! This role spans various platforms including Amazon, Walmart.com, eBay, and more. This is a full-time position with a hybrid work schedule (60% in-office) based in Lehi, Utah.

Become a Key Player in Our Team!At DSI Systems, we boast over 40 years of expertise in sales enablement and tailored business solutions, delivering unparalleled value that drives success for our clients and partners. We are seeking enthusiastic individuals who are eager to leave their mark in the realms of sales and customer service. Our dynamic and fulfilling work environment presents you with the chance to grow alongside us while making a meaningful impact.Position SummaryThe Retail Support Specialist (RSS) provides essential, hands-on support to AT&T customers within bustling national retail settings. In this position, you will interact directly with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced, high-volume situations. Achieving success in this role requires exceptional communication skills, emotional resilience, a comfort level with technology, and the ability to maintain composure, accuracy, and professionalism in a dynamic retail atmosphere. Primary Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers at national retail locations.Address inquiries regarding billing, account modifications, plan changes, device assistance, and service issues.Troubleshoot wireless devices, network problems, and feature functionalities.Effectively operate in high-traffic retail environments, ensuring focus, professionalism, and service excellence during peak times and escalated situations. Retail Partner AssistanceServe as the AT&T subject-matter expert for retail staff and third-party labor partners.Act as the primary AT&T representative for these partners, leading in-store support for retail escalations.Proactively collaborate with store leadership to address customer concerns, fortifying partnership alignment, and ensuring an exceptional customer experience.Work Environment & Schedule ExpectationsThis position is performed in a retail setting and requires standing, walking, and engaging on the sales floor for up to 8 hours daily.Flexible schedule availability, including evenings, weekends, and holidays, is essential based on business needs.Comfort in fast-paced, customer-facing environments with frequent interaction and problem-solving demands is required.Operational ExcellenceManage multiple systems simultaneously while engaging with customers in real time.Thoroughly and accurately document all interactions.Comply with company policies, compliance mandates, and privacy standards.Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.Execute and maintain approved planograms for mobile devices and signage.Maintain inventory and manage stock levels effectively.

Are you passionate about leveraging data to drive partner success and innovate in the ecommerce space? If you're ready to bring your drive and analytical mindset to one of the fastest-growing companies in the US, Pattern is the place for you! We are seeking a dynamic Senior Ecommerce Manager to help elevate our brand's presence in the competitive apparel market.At Pattern, we empower brands in the global ecommerce landscape by utilizing cutting-edge technology and AI. With access to over 46 trillion data points, our advanced machine learning models optimize every aspect of ecommerce growth including advertising, content management, logistics, pricing strategies, and customer service. Many renowned global brands rely on our comprehensive ecommerce acceleration platform to enhance their revenue across more than 60 global marketplaces such as Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To discover more about us, please visit pattern.com or contact us at press@pattern.com.Recognized by Deloitte as one of the fastest-growing tech firms in North America and lauded by Inc. as one of the best-led companies, we prioritize the employee experience and have been acknowledged as one of Newsweek’s Global Most Loved Workplaces®.

Avetta is looking for a Bilingual Supplier Readiness Specialist (French/English) to support B2B clients from the Lehi, Utah office. This role centers on helping suppliers navigate the onboarding process and ensuring they are prepared to meet Avetta’s standards. What you will do Guide suppliers through onboarding, offering clear instructions and timely assistance in both French and English. Respond to supplier inquiries, providing accurate information and practical solutions. Help suppliers understand and meet platform requirements, supporting a smooth transition onto Avetta’s system. Who thrives here Individuals who communicate fluently in French and English. People with strong customer service skills who enjoy building relationships and solving problems. Those who take pride in delivering reliable, thoughtful support to business clients.

Join our dynamic team at Pattern Inc. as a Senior Technical Support Specialist, where you'll play a crucial role in ensuring customer satisfaction through effective technical solutions. In this position, you'll leverage your expertise to resolve complex issues, provide exceptional service, and contribute to our mission of delivering top-notch support to our clients.

Are you passionate about data, committed to partner success, and ready to make a significant impact? If you possess a blend of ambition and analytical thinking, we invite you to join Pattern! We are on the lookout for a dynamic individual to help propel one of the fastest-growing companies in the United States to even greater heights.At Pattern, we empower brands to thrive on global ecommerce marketplaces by leveraging our cutting-edge technology and artificial intelligence. With access to over 46 trillion data points and advanced machine learning models, we optimize and automate every facet of ecommerce growth for international brands, encompassing advertising, content management, logistics, pricing strategies, forecasting, and customer service. Numerous global brands rely on Pattern’s ecommerce acceleration platform daily to achieve profitable revenue growth across more than 60 international marketplaces, including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To find out more, visit pattern.com or contact us at press@pattern.com.Recognized as one of North America's fastest-growing tech firms by Deloitte and lauded as a top company by Inc., Pattern places employee experience at the core of our business model. We are proud to be featured among Newsweek’s Global Most Loved Workplaces®.As a Senior Ecommerce Manager, you will take charge of all aspects of our brand partners' go-to-market strategies. If you excel in cultivating partner relationships, crafting and executing strategic business plans, leading a team of ecommerce professionals, and enhancing operational efficiencies, we encourage you to apply! This role spans various selling platforms, including Amazon, Walmart.com, eBay, and more. This is a full-time position with a hybrid schedule (60% in-office each week) based in Lehi, Utah.

As a Customer Implementation Specialist at Weave, you will play a pivotal role in guiding our customers through the successful onboarding of the Weave platform. You will be responsible for nurturing relationships with clients, ensuring a seamless implementation experience that sets the stage for their long-term success. With a diverse portfolio of customers at various stages of the implementation journey, your ability to manage priorities and balance both planned and unexpected tasks will be crucial. Your dedication to providing a stellar customer experience is essential in making their transition to Weave smooth and efficient.

About SmithRx SmithRx is a venture-backed health technology company working to improve the Pharmacy Benefit Management (PBM) industry. Since 2016, the team has built a drug acquisition platform that combines technology, cost-saving tools, and customer service to support hundreds of thousands of members nationwide. Collaboration and a mission-driven approach shape the culture at SmithRx. The company is committed to transforming healthcare in the U.S. and operates by a clear set of values: Do the right thing, even when it’s difficult. See challenges as opportunities. Build connections and support colleagues. Role Overview The Multichannel Member Support Specialist provides customer service to SmithRx members through phone, chat, and email. This role requires managing several member interactions at once and ensuring members receive accurate and helpful support with their pharmacy benefits. Locations Lehi, UT Plano, TX

Join Slant, an innovative AI Native CRM designed specifically for financial advisors. Our vision is to empower 20 million Americans to secure a prosperous retirement through exceptional financial guidance. As we tackle the shortage of financial advisors in the U.S., we recognize the crucial role that AI-driven solutions play in transforming how advisors connect with their clients.Since our launch in August 2025, Slant has experienced remarkable growth, with over 100 firms migrating to our CRM. We are committed to excellence and strive to create outstanding solutions that truly meet our customers' needs.At Slant, we believe that customer service is paramount. Our Customer Operations Specialists serve as the frontline support for our users, ensuring that each inquiry is met with prompt and effective assistance. Whether it’s guiding clients through data import processes or helping them register for our weekly webinars, we prioritize delivering excellent service.We are seeking passionate Customer Operations Specialists to support our financial advisors in maximizing their use of Slant. Your responsibilities will include:Responding to and guiding customers through their support requests.Collaborating with the Customer Success team on various imports and customer-related tasks.Acting as an advocate for our customers while filtering requests that require escalation to our engineering team.Communicating effectively with both customers and engineers, adapting your language to suit each audience.Gaining expertise in Registered Investment Advisors (RIAs), Required Minimum Distributions (RMDs), compliance, and annual reviews.Working closely with sales and customer success to align on customer expectations and objectives.

Are you passionate about data-driven strategies, partner success, and innovation? If you possess a blend of determination and analytical skills, we invite you to join Pattern! Help propel one of the fastest-growing companies in the US to new heights.At Pattern, we empower brands in the global ecommerce landscape through our cutting-edge technology and AI solutions. Utilizing an extensive dataset of over 46 trillion data points, along with advanced machine learning models, we enhance and automate all facets of ecommerce growth for international brands. This includes advertising, content management, logistics, pricing, forecasting, and customer service. Every day, hundreds of prominent brands rely on Pattern’s ecommerce acceleration platform to boost their revenue across more than 60 global marketplaces, including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To discover more, visit pattern.com or reach out via email at press@pattern.com.Recognized by Deloitte as one of North America’s fastest-growing tech companies and honored as a top company by Inc, we prioritize employee experience at the core of our business strategy, earning accolades as one of Newsweek’s Global Most Loved Workplaces®.As a Senior Ecommerce Sales Engineer, you'll serve as the ecommerce specialist bridging lead generation and deal closure. Your role will involve strategically identifying potential clients who can become valuable Pattern partners by evaluating their marketplace performance, understanding market expansion opportunities through detailed research, and delivering precise commercial forecasts to gauge growth potential. Collaborating with our global Sales team, you will engage with colleagues across various regions, including EMEA, APAC, and the Middle East.This full-time position is located in Lehi, UT, and offers a flexible hybrid work schedule.

NetDocuments follows a transparent hiring process. Every step involves direct communication, whether by phone, video, or in-person meetings. For questions about the process or to verify communications, contact hrgroup@netdocuments.com. NetDocuments offers a cloud-based content management and productivity platform tailored for legal professionals. The company values collaboration, innovation, and building meaningful connections to drive shared success. Workplace Culture Team members at NetDocuments find space for career growth in a diverse and inclusive setting. Employees are encouraged to share creative ideas and contribute to innovation, with support from a collaborative team and leadership focused on common goals.

Avetta is looking for a Bilingual Supplier Success Professional to join the B2B customer support team in Lehi, Utah. This position centers on supporting suppliers in both Spanish and English, helping them navigate account management and resolve questions. Role overview This role focuses on providing clear, helpful assistance to suppliers. The goal is to ensure suppliers have a positive experience and can use Avetta’s solutions effectively. Regular tasks include answering inquiries, guiding users through account processes, and sharing information about available services. Key responsibilities Respond to supplier questions in Spanish and English Assist with managing supplier accounts Promote Avetta’s solutions to improve the supplier experience Requirements Fluency in both Spanish and English Strong communication skills Experience supporting B2B customers is helpful

Avetta seeks a Supplier Readiness Professional to support B2B customers from the Lehi, Utah office. This role centers on helping suppliers meet industry standards and maintain strong service quality. Role overview In this position, the focus is on guiding suppliers through readiness processes and ensuring they are equipped to deliver at the required level. The work involves regular interaction with suppliers, addressing their questions, and supporting them as they align with industry expectations. What you will do Provide B2B customer support to suppliers Help suppliers understand and meet industry standards Maintain high-quality relationships with supplier contacts Requirements Strong communication skills Experience in customer support or supplier management Proactive approach to problem-solving

Avetta is looking for a Supplier Success Professional to support B2B suppliers from the Lehi, Utah office. This position serves as the first point of contact for suppliers, helping them use the Avetta platform and addressing their questions or concerns. Role overview This role centers on guiding suppliers through the platform, answering inquiries, and making sure each interaction is smooth and productive. Building trust and maintaining strong supplier relationships is a key part of the job. What you will do Respond to supplier questions as their main contact Assist suppliers in navigating the Avetta platform Work to ensure suppliers have a positive experience Foster lasting relationships and trust with each supplier Location This position is based in Lehi, Utah, United States.

SmithRx is a health-tech company focused on improving the Pharmacy Benefit Management (PBM) industry. Since 2016, the team has built a drug acquisition platform that aims to lower costs and deliver strong service to clients across the United States. The company values integrity, enthusiasm for challenges, and supporting colleagues, all within a collaborative and mission-driven culture. Role overview The Bilingual Member Support Specialist (Spanish) joins the Member Support Team to help members navigate their pharmacy benefits. This position is based in Lehi, UT or Plano, TX. Fluency in Spanish and experience in a contact center environment are essential. What you will do Handle inbound and outbound calls with members, healthcare providers, and pharmacies in both English and Spanish. Follow up on member questions, resolve issues, document each interaction, and route complex inquiries to the right department. Offer clear educational support to members about their pharmacy benefits. Work toward resolving member concerns on the first call whenever possible. Requirements Fluency in both Spanish and English. Customer service experience in a contact center setting.

Are you passionate about data and committed to driving partner success? Join Pattern as a Customer Success Manager and help elevate one of the fastest-growing companies in the US! We are looking for an energetic individual who thrives in a data-driven environment and possesses a unique blend of analytical and interpersonal skills.At Pattern, we specialize in accelerating brands on global ecommerce marketplaces through our cutting-edge proprietary technology and AI. With access to over 46 trillion data points, we utilize sophisticated machine learning models to optimize all aspects of ecommerce growth for our clients, including advertising, content management, logistics, pricing, and customer service. Thousands of global brands rely on our ecommerce acceleration platform to achieve profitable revenue growth across 60+ international marketplaces, including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. For more information, visit pattern.com or contact us at press@pattern.com.Recognized as one of North America's fastest-growing tech companies by Deloitte and as one of the best-led companies by Inc., we prioritize employee experience within our business model, earning accolades as one of Newsweek’s Global Most Loved Workplaces®.As a Customer Success Manager, you will play a pivotal role in driving client success and platform adoption. You will serve as a strategic thought leader in advertising, leveraging ongoing product developments to support client objectives while collaborating with team members to manage effective account plans focused on direct response marketing.This is a full-time position based in Lehi, UT, offering a flexible hybrid work schedule.

Avetta seeks a Team Captain for Customer Support based in Calgary, Alberta or Lehi, Utah. This leadership role focuses on guiding a team to deliver reliable service while fostering a collaborative and supportive workplace. Key Responsibilities Lead and mentor a group of customer support professionals, providing day-to-day direction and encouragement. Promote a positive team culture, ensuring open communication and mutual respect. Oversee customer interactions to help ensure accurate and timely assistance. Apply legal knowledge to resolve customer inquiries and support the team in handling complex issues. Preferred Qualifications Background in customer support leadership, with experience managing or coaching teams. Strong legal knowledge or education, used to inform customer support decisions. This position shapes the customer experience and helps maintain a positive, effective team environment.

Join the Domino's team as a Customer Service Representative and become the face of our brand! In this role, you will engage with customers, addressing their inquiries and ensuring a delightful experience with every interaction. Your friendly demeanor and dedication to service will play a crucial part in delivering high-quality customer experiences.