Senior Manager of Customer Support

NetDocuments follows a transparent hiring process. Every step involves direct communication, whether by phone, video, or in-person meetings. For questions about the process or to verify communications, contact hrgroup@netdocuments.com. NetDocuments offers a cloud-based content management and productivity platform tailored for legal professionals. The company values collaboration, innovation, and building meaningful connections to drive shared success. Workplace Culture Team members at NetDocuments find space for career growth in a diverse and inclusive setting. Employees are encouraged to share creative ideas and contribute to innovation, with support from a collaborative team and leadership focused on common goals.

Pattern, headquartered in Lehi, Utah, supports brands in growing their ecommerce presence across more than 60 global marketplaces. The company applies advanced technology and machine learning to improve advertising, content management, logistics, fulfillment, pricing, forecasting, and customer service. Pattern's platform is trusted by leading sites such as Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. Recognitions include honors from Deloitte, Inc., and Newsweek for growth, leadership, and workplace culture. Role overview The Ecommerce Phone Customer Support Specialist plays a key part in helping customers with questions and order issues by phone and chat. This position works closely with both local and overseas team members to deliver consistent support for a catalog of over 50,000 products across major online marketplaces. The role is based at Pattern's Lehi headquarters and follows a hybrid work schedule, Monday through Friday, 8:00 AM to 4:00 PM. What you will do Assist customers by phone and chat with inquiries or problems related to ecommerce products and orders Collaborate with team members at headquarters and internationally to ensure reliable support Use systems such as Amazon, Zendesk, and Shopify to resolve customer needs Support a broad range of products listed on multiple online marketplaces Position details Full-time, hybrid role based in Lehi, Utah Regular hours: Monday to Friday, 8:00 AM to 4:00 PM Chance to develop expertise in ecommerce and marketplace operations Work alongside a team recognized for innovation and employee experience

Join our dynamic team at Pattern Inc. as a Senior Technical Support Specialist, where you'll play a crucial role in ensuring customer satisfaction through effective technical solutions. In this position, you'll leverage your expertise to resolve complex issues, provide exceptional service, and contribute to our mission of delivering top-notch support to our clients.

Avetta is looking for a Bilingual Supplier Success Professional to join the B2B customer support team in Lehi, Utah. This position centers on supporting suppliers in both Spanish and English, helping them navigate account management and resolve questions. Role overview This role focuses on providing clear, helpful assistance to suppliers. The goal is to ensure suppliers have a positive experience and can use Avetta’s solutions effectively. Regular tasks include answering inquiries, guiding users through account processes, and sharing information about available services. Key responsibilities Respond to supplier questions in Spanish and English Assist with managing supplier accounts Promote Avetta’s solutions to improve the supplier experience Requirements Fluency in both Spanish and English Strong communication skills Experience supporting B2B customers is helpful

Avetta seeks a Supplier Readiness Professional to support B2B customers from the Lehi, Utah office. This role centers on helping suppliers meet industry standards and maintain strong service quality. Role overview In this position, the focus is on guiding suppliers through readiness processes and ensuring they are equipped to deliver at the required level. The work involves regular interaction with suppliers, addressing their questions, and supporting them as they align with industry expectations. What you will do Provide B2B customer support to suppliers Help suppliers understand and meet industry standards Maintain high-quality relationships with supplier contacts Requirements Strong communication skills Experience in customer support or supplier management Proactive approach to problem-solving

Avetta is looking for a Supplier Success Professional to support B2B suppliers from the Lehi, Utah office. This position serves as the first point of contact for suppliers, helping them use the Avetta platform and addressing their questions or concerns. Role overview This role centers on guiding suppliers through the platform, answering inquiries, and making sure each interaction is smooth and productive. Building trust and maintaining strong supplier relationships is a key part of the job. What you will do Respond to supplier questions as their main contact Assist suppliers in navigating the Avetta platform Work to ensure suppliers have a positive experience Foster lasting relationships and trust with each supplier Location This position is based in Lehi, Utah, United States.

Avetta seeks a Team Captain for Customer Support based in Calgary, Alberta or Lehi, Utah. This leadership role focuses on guiding a team to deliver reliable service while fostering a collaborative and supportive workplace. Key Responsibilities Lead and mentor a group of customer support professionals, providing day-to-day direction and encouragement. Promote a positive team culture, ensuring open communication and mutual respect. Oversee customer interactions to help ensure accurate and timely assistance. Apply legal knowledge to resolve customer inquiries and support the team in handling complex issues. Preferred Qualifications Background in customer support leadership, with experience managing or coaching teams. Strong legal knowledge or education, used to inform customer support decisions. This position shapes the customer experience and helps maintain a positive, effective team environment.

Avetta is looking for a Bilingual Supplier Readiness Specialist (French/English) to support B2B clients from the Lehi, Utah office. This role centers on helping suppliers navigate the onboarding process and ensuring they are prepared to meet Avetta’s standards. What you will do Guide suppliers through onboarding, offering clear instructions and timely assistance in both French and English. Respond to supplier inquiries, providing accurate information and practical solutions. Help suppliers understand and meet platform requirements, supporting a smooth transition onto Avetta’s system. Who thrives here Individuals who communicate fluently in French and English. People with strong customer service skills who enjoy building relationships and solving problems. Those who take pride in delivering reliable, thoughtful support to business clients.

Become a Key Player in Our Team!At DSI Systems, we boast over 40 years of expertise in sales enablement and tailored business solutions, delivering unparalleled value that drives success for our clients and partners. We are seeking enthusiastic individuals who are eager to leave their mark in the realms of sales and customer service. Our dynamic and fulfilling work environment presents you with the chance to grow alongside us while making a meaningful impact.Position SummaryThe Retail Support Specialist (RSS) provides essential, hands-on support to AT&T customers within bustling national retail settings. In this position, you will interact directly with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced, high-volume situations. Achieving success in this role requires exceptional communication skills, emotional resilience, a comfort level with technology, and the ability to maintain composure, accuracy, and professionalism in a dynamic retail atmosphere. Primary Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers at national retail locations.Address inquiries regarding billing, account modifications, plan changes, device assistance, and service issues.Troubleshoot wireless devices, network problems, and feature functionalities.Effectively operate in high-traffic retail environments, ensuring focus, professionalism, and service excellence during peak times and escalated situations. Retail Partner AssistanceServe as the AT&T subject-matter expert for retail staff and third-party labor partners.Act as the primary AT&T representative for these partners, leading in-store support for retail escalations.Proactively collaborate with store leadership to address customer concerns, fortifying partnership alignment, and ensuring an exceptional customer experience.Work Environment & Schedule ExpectationsThis position is performed in a retail setting and requires standing, walking, and engaging on the sales floor for up to 8 hours daily.Flexible schedule availability, including evenings, weekends, and holidays, is essential based on business needs.Comfort in fast-paced, customer-facing environments with frequent interaction and problem-solving demands is required.Operational ExcellenceManage multiple systems simultaneously while engaging with customers in real time.Thoroughly and accurately document all interactions.Comply with company policies, compliance mandates, and privacy standards.Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.Execute and maintain approved planograms for mobile devices and signage.Maintain inventory and manage stock levels effectively.

Join Slant, an innovative AI Native CRM designed specifically for financial advisors. Our vision is to empower 20 million Americans to secure a prosperous retirement through exceptional financial guidance. As we tackle the shortage of financial advisors in the U.S., we recognize the crucial role that AI-driven solutions play in transforming how advisors connect with their clients.Since our launch in August 2025, Slant has experienced remarkable growth, with over 100 firms migrating to our CRM. We are committed to excellence and strive to create outstanding solutions that truly meet our customers' needs.At Slant, we believe that customer service is paramount. Our Customer Operations Specialists serve as the frontline support for our users, ensuring that each inquiry is met with prompt and effective assistance. Whether it’s guiding clients through data import processes or helping them register for our weekly webinars, we prioritize delivering excellent service.We are seeking passionate Customer Operations Specialists to support our financial advisors in maximizing their use of Slant. Your responsibilities will include:Responding to and guiding customers through their support requests.Collaborating with the Customer Success team on various imports and customer-related tasks.Acting as an advocate for our customers while filtering requests that require escalation to our engineering team.Communicating effectively with both customers and engineers, adapting your language to suit each audience.Gaining expertise in Registered Investment Advisors (RIAs), Required Minimum Distributions (RMDs), compliance, and annual reviews.Working closely with sales and customer success to align on customer expectations and objectives.

Join Weave, a leading communication platform designed specifically for service-based businesses, as a Mid-Market Customer Success Manager. In this pivotal role, you will be responsible for nurturing strong relationships with our mid-market clients, ensuring they derive maximum value from our innovative solutions. You will serve as a trusted advisor, guiding customers through onboarding, product feature utilization, and ongoing support to foster loyalty and drive product adoption.

Join Vasion as a Customer Success Operations Manager, where you will be integral in driving our mission to facilitate digital transformation through our innovative and affordable SaaS solutions. At Vasion, we pride ourselves on our flexible work environment that supports over 400 employees globally, including our headquarters in St. George, Utah, and offices in the UK, Germany, and Lehi, Utah.Role OverviewAs the operational backbone of our Customer Success (CS) organization, you will play a crucial role as an individual contributor within the CS team. You will manage the systems, data, and processes that empower our Customer Success Managers to provide exceptional customer experiences at scale. You will collaborate across various departments including Product Management, Marketing, Sales, Channel, Business Operations, and Enablement to ensure our CS operations are efficient, measurable, and repeatable.Key ResponsibilitiesCS Tooling & Tech StackOversee the administration, configuration, and optimization of our Customer Success platform.Assess, implement, and integrate new tools that enhance team productivity and customer visibility.Act as the internal subject-matter expert for CS technology, offering training and support to the broader team.Collaborate with Business Operations to guarantee seamless data flow across CRM and CS tech stack.Data, Reporting & AnalyticsWork with the Business Intelligence team to create and maintain dashboards and reports that highlight key CS metrics such as NRR, health scores, and engagement trends.Convert data into actionable insights for CS leadership to guide strategy and resource allocation.Establish a robust data governance framework to ensure accuracy and reliability in CS reporting.Conduct ad hoc analyses to understand churn drivers, expansion patterns, and customer behaviors.Collaborate with the GTM Compensation team on plan design and implementation.Customer Onboarding & Playbook DesignDesign, document, and refine scalable onboarding programs and customer journey playbooks.Work with CS Managers to identify gaps in the customer experience and develop operational solutions.Create and maintain a comprehensive CS playbook library that addresses key customer interactions including onboarding, QBRs, escalations, expansions, and renewals.Partner with Enablement or L&D to ensure playbooks are effectively adopted and executed by the team.Provide internal enablement and best practices.Renewals & Churn ForecastingDevelop and maintain a renewals forecasting model to provide leadership with visibility into upcoming renewals and associated risks.Create early-warning systems utilizing health score data, usage signals, and engagement trends to identify at-risk accounts.Support the overall customer success strategy through data-driven insights.

Join the Domino's team as a Customer Service Representative and become the face of our brand! In this role, you will engage with customers, addressing their inquiries and ensuring a delightful experience with every interaction. Your friendly demeanor and dedication to service will play a crucial part in delivering high-quality customer experiences.

Join our dynamic team at Domino's Pizza as a Customer Service Representative! In this role, you will provide exceptional service to our customers, ensuring their experience is as delightful as our pizzas. Your responsibilities will include taking orders, answering customer inquiries, and assisting with any issues that may arise. We value teamwork, enthusiasm, and a commitment to quality service.

Founded in 2003 by innovative college students, Entrata has established itself as a global leader in revolutionizing online rent payment systems. With a commitment to excellence, our award-winning solutions, including rent payments, insurance, leasing, maintenance, marketing, and communication tools, have transformed property management for owners, managers, and residents alike.With a diverse team of over 2,200 professionals across offices in Utah, Texas, India, Israel, and the Netherlands, Entrata successfully combines the creativity of a startup with the reliability of an established company. Our transparent communication and executive town halls foster a culture of collaboration and innovation. At Entrata, we are not just providing a product; we are enhancing living experiences and striving to create a better world.Are you passionate about driving customer success? If so, we invite you to join our Customer Success team as a Customer Success Manager, where you will play a crucial role in ensuring our customers thrive with the Entrata platform!In this dynamic position, you will build and maintain robust relationships with clients, collaborate with various departments to address customer needs, and ensure client retention. Your ability to manage multiple projects effectively and see them through to completion will be vital to your success.*For Utah residents, this position offers a hybrid work model, requiring in-office attendance three days per week.

Join Entrata as a Licensed Insurance Customer Service Representative III, where you will play a vital role in providing exceptional service to our clients. You will be responsible for addressing customer inquiries, resolving issues, and ensuring that our clients receive the best possible support regarding their insurance needs.

Role Overview NetDocuments is hiring a Customer Success Manager focused on Small and Medium Enterprises in Lehi, Utah. This role centers on building and maintaining strong partnerships with clients, helping them reach their business goals using NetDocuments' document management platform. What You Will Do Develop and nurture relationships with SME clients Guide customers through onboarding and training on the platform Provide ongoing support to ensure clients get the most value from NetDocuments' solutions Help clients align the platform with their business objectives

About SmithRx SmithRx is a venture-backed health technology company working to improve the Pharmacy Benefit Management (PBM) industry. Since 2016, the team has built a drug acquisition platform that combines technology, cost-saving tools, and customer service to support hundreds of thousands of members nationwide. Collaboration and a mission-driven approach shape the culture at SmithRx. The company is committed to transforming healthcare in the U.S. and operates by a clear set of values: Do the right thing, even when it’s difficult. See challenges as opportunities. Build connections and support colleagues. Role Overview The Multichannel Member Support Specialist provides customer service to SmithRx members through phone, chat, and email. This role requires managing several member interactions at once and ensuring members receive accurate and helpful support with their pharmacy benefits. Locations Lehi, UT Plano, TX

SmithRx is a health-tech company focused on improving the Pharmacy Benefit Management (PBM) industry. Since 2016, the team has built a drug acquisition platform that aims to lower costs and deliver strong service to clients across the United States. The company values integrity, enthusiasm for challenges, and supporting colleagues, all within a collaborative and mission-driven culture. Role overview The Bilingual Member Support Specialist (Spanish) joins the Member Support Team to help members navigate their pharmacy benefits. This position is based in Lehi, UT or Plano, TX. Fluency in Spanish and experience in a contact center environment are essential. What you will do Handle inbound and outbound calls with members, healthcare providers, and pharmacies in both English and Spanish. Follow up on member questions, resolve issues, document each interaction, and route complex inquiries to the right department. Offer clear educational support to members about their pharmacy benefits. Work toward resolving member concerns on the first call whenever possible. Requirements Fluency in both Spanish and English. Customer service experience in a contact center setting.

NetDocuments is the cloud-based content management and productivity platform built for legal professionals. Our teams focus on collaboration and innovation, with a culture that values every interaction. Career growth is a priority here. Employees find opportunities to advance and contribute in an inclusive, diverse workplace where new ideas are welcome and achievements are shared. Recruitment Process and Communication NetDocuments communicates with candidates only by phone, video, or in-person meetings. Any email messages will come from the @netdocuments.com domain. For questions or to verify communications, contact hrgroup@netdocuments.co.