Partner Training Specialist

OpenEye, based in Liberty Lake, Washington, develops cloud video platforms for security, business intelligence, and loss prevention. With more than two decades of experience, the company designs video management systems used in schools, hospitals, banks, and retail stores worldwide. OpenEye works through a network of certified service providers and is part o…

Position Overview As a Customer Experience Manager at OpenEye, you will be instrumental in enhancing our customers' journey with our innovative products and services. We are looking for a strategic thinker who is passionate about customer success to lead the development of onboarding, training, and self-service resources, including an extensive knowledge base. Your goal will be to facilitate a seamless and enjoyable experience for our customers at every touchpoint. In this role, you will collaborate closely with teams across Product Management, Product Marketing, Sales, and Technical Support to advocate for the customer’s voice throughout the organization, while managing a dedicated team. This role reports directly to the VP of Product and Marketing. Key Responsibilities Customer Onboarding & Training Design and implement engaging customer onboarding and enablement programs, which includes developing materials, facilitating live/virtual training sessions, and creating self-paced learning resources that enhance product adoption and satisfaction. Identify knowledge gaps among customers and curate educational content and best practices to ensure effective product utilization. Knowledge Base & Self-Service Management Lead the creation, curation, and ongoing enhancement of the customer knowledge base, including help articles, FAQs, how-to guides, and video tutorials. Ensure all resources are current, accessible, and reflective of customer inquiries and product updates. Customer Journey Optimization Utilize available tools to analyze customer experience, identifying friction points and opportunities for improvement. Gather, analyze, and present customer feedback and sentiment data to inform actionable insights and enhancements. Cross-Functional Collaboration Work with Product Marketing and Product Management on feature launches, ensuring that customer-facing documentation, training, and onboarding materials evolve alongside product developments. Partner with Technical Support to identify trends in customer issues and proactively update resources and training to alleviate recurring challenges. Team Leadership & Operations Manage and mentor a high-performing team, fostering a customer-centric culture. Monitor key performance indicators such as NPS, CSAT, knowledge base utilization, training participation, and onboarding success metrics. Act as a strong advocate for the customer within the organization, ensuring their perspectives are prioritized in decision-making.

Product Marketing Specialist Join OpenEye, a premier provider of innovative cloud-managed video solutions, as we expand our product team in Liberty Lake, WA. We are eager to welcome a motivated Product Marketing Specialist to our dynamic team. About Us: At OpenEye, we specialize in delivering advanced video security, business intelligence, and loss prevention solutions. With over 20 years of experience, we are dedicated to creating user-friendly, comprehensive video management systems supported by our renowned Heroic Customer Service®. Our products are deployed globally, safeguarding institutions such as schools, hospitals, banks, and retail establishments. OpenEye operates under the umbrella of Alarm.com. Discover more at www.openeye.net. Position Overview: We are seeking a talented and inquisitive Product Marketing Specialist to strategize, develop, and implement launch initiatives that align with OpenEye’s product goals. This role involves driving projects to fruition while analyzing user needs, market trends, and competitive insights. You will collaborate closely with product management, sales, and channel marketing to identify opportunities, create resources, and generate marketing assets for successful product launches. This is a full-time, in-office position. Key Responsibilities: Create compelling product positioning content, marketing messaging, and sales enablement tools to ensure the effective launch of new products and features. Develop go-to-market strategies for key products and features, leveraging data insights and competitive assessments. Clearly communicate how OpenEye technology differentiates itself and the solutions we provide to our customers, both internally and externally.

About Us: OpenEye is a leader in cloud-based video solutions, dedicated to providing cutting-edge security, business intelligence, and loss prevention services. With over 20 years of experience, we pride ourselves on delivering a user-friendly and comprehensive video management system backed by our commitment to Heroic Customer Service®. Our innovative on-site and cloud products serve a diverse range of clients, including schools, hospitals, banks, and retail establishments worldwide. OpenEye operates globally through a trusted network of certified service providers. OpenEye is a proud subsidiary of Alarm.com. Discover more about us at www.openeye.net. Position Overview: We are on the lookout for a talented and dynamic Product Marketing Specialist to enhance our product team in Liberty Lake, WA. This role is perfect for a motivated individual who will develop and execute strategic launch plans to support OpenEye’s product initiatives. The Product Marketing Specialist will ensure that projects are completed efficiently while keeping an eye on user requirements, market trends, and competitive dynamics. This position requires a creative team player who will collaborate closely with product management, sales, and channel marketing teams to identify opportunities, create resources, and deliver effective marketing assets essential for the successful launch of new products and features.

Accounting Specialist - Billing and CollectionsAbout UsOpenEye is a leading provider of cloud video solutions, specializing in video security, business intelligence, and loss prevention. With over two decades of experience, we are dedicated to delivering a user-friendly, comprehensive video management system, supported by our Heroic Customer Service®. Our innovative products, both on-site and cloud-based, safeguard various facilities worldwide, including schools, hospitals, banks, and retail stores. As a subsidiary of Alarm.com, we leverage a trusted network of certified service providers to ensure our solutions are globally accessible. Discover more at www.openeye.net.Position OverviewWe are seeking a full-time Accounting Specialist to manage our Accounts Payable and Accounts Receivable processes, along with other general accounting responsibilities. In this role, you will engage directly with customers, process payments, send statements, and efficiently resolve any arising issues. You will also enter bills, secure payment authorizations from various departments, and prepare payment runs.Key ResponsibilitiesManage all aspects of accounts payable, including preparing A/P checks, generating A/P reports, maintaining files, routing invoices for approvals, and verifying vouchers for payment.Oversee accounts receivable tasks, including posting customer payments, issuing statements, addressing customer inquiries, investigating billing discrepancies, monitoring customer aging balances, and setting up new accounts.Provide support to the finance and sales teams on special projects as required.Organize and manage email communications, ensuring prompt responses to customers and vendors.Perform other related duties as assigned.

Join Alarm.com as an Accounting Specialist specializing in billing and collections. In this pivotal role, you will ensure timely and accurate processing of customer invoices while managing collections efficiently. Your keen attention to detail and strong communication skills will help maintain positive client relationships and resolve any billing discrepancies.

Join our dynamic team at Alarm.com as a Software Quality Assurance Specialist, where you will play a crucial role in ensuring the delivery of high-quality software products. You will collaborate with cross-functional teams to develop test plans, execute tests, and identify defects in our innovative security and automation solutions. Your keen eye for detail and commitment to quality will help us maintain our reputation as a leader in the smart home technology industry.

About Us At OpenEye, we provide advanced cloud video solutions designed to enhance security and operational efficiency for businesses and organizations around the globe. Utilizing our OpenEye Web Services (OWS) platform, we merge cloud-managed video with AI-powered analytics to turn insights into actionable strategies, fostering safer and smarter environments for our clients. Our innovative offerings are delivered through a network of certified service providers, ensuring reliability and excellence. As a subsidiary of Alarm.com, OpenEye promotes a culture of creativity and fun, where innovation is celebrated. Discover more about us at www.openeye.net.

Role Overview Shields Health Solutions is hiring an Oncology Clinical Pharmacy Specialist in Liberty Lake, WA. This position focuses on supporting patient care by advancing oncology pharmacy services. The role involves working directly with healthcare teams to improve medication therapy and support positive outcomes for patients facing cancer diagnoses.