About the job
Your Role
- Ensure top-notch quality in our live production by rigorously testing and monitoring both newly launched and existing gaming products in line with company standards.
- Conduct internal testing cycles prior to product launches and compile all necessary documentation.
- Generate detailed reports and summaries that assist in strategic decision-making throughout the organization.
- Detect and report any issues or potential risks in production, collaborating with relevant teams to ensure timely resolutions.
- Examine player complaints and significant incidents, investigate recurring problems, and keep management informed as necessary.
- Notify IT Support and Shift Managers of any unusual activity or abnormalities detected on production tables.
- Collaborate closely with various departments and teams throughout your shift.
- Propose enhancements to improve the overall User Interface (UI) and User Experience (UX).
- Participate in the revision of company policies and procedures as required within your role.
