Customer Support Operations Team Lead

Bolt is seeking a Customer Support Operations Team Lead to join the Lisbon office. This shift-based position plays a key part in guiding the in-house support team and working closely with outsourced partners to keep service running smoothly. Role overview This team lead position focuses on maintaining operational stability during live shifts. The role involv…

Are you ready to lead, innovate, and transform the sleep industry?Welcome to Emma – The Sleep Company. Established in 2015, we've rapidly grown to become the largest direct-to-consumer sleep brand globally, with a presence in over 35 countries and more than 25 retail locations across Europe. Our products, praised by top consumer organizations across EMEA, APAC, and the Americas, are designed to provide unparalleled sleep comfort, empowering our customers to wake up rejuvenated every day. At Emma, we foster a community of intelligent and motivated individuals, bound together by a robust culture of collaboration, teamwork, and knowledge sharing. We embrace ambitious thinking, take ownership, and are encouraged to make a significant impact. Through hands-on experiences, mentorship, and continuous learning, we propel our personal and collective growth. With team members hailing from over 60 nationalities and offices in multiple regions, our diverse perspectives enhance our workplace culture. Are you ready to help us redefine the future of sleep? Let's make it happen!We are seeking a people-centric leader to head our IT Operations team. You will lead a diverse group of approximately 10 IT professionals, ranging from Interns to Senior staff across various countries, guiding their career development while actively influencing Emma's global IT strategy.

About Us1GLOBAL is a cutting-edge global mobile communications provider that delivers unparalleled connectivity solutions to both enterprises and consumers. Our robust telecom platform is powered by our proprietary global mobile core network, advanced in-house developed eSIM technology, and an extensive portfolio of telecom licenses. Operating as a fully regulated telecommunications provider across 40 countries, we ensure compliance and quality in every service we offer.We proudly serve many of the world's top banks, enterprises, and digital-first businesses, including neo-banks, leading fast-moving consumer goods companies, travel industry leaders, and payment service providers. Currently, 1GLOBAL connects over 70 million people and devices globally, empowering our clients to innovate and scale confidently within the mobile ecosystem.1GLOBAL is a rapidly growing and profitable company, with projected full-year revenues exceeding US$200 million by 2025 and profits of over US$25 million. Our strong cash flows enable continuous investment in infrastructure, platform innovation, and global expansion. Recent years have marked a transformative phase in our journey, with significant enterprise and mass-consumer client acquisitions propelling us forward as a global mobile connectivity leader, designed to assist consumer brands in successfully offering telecommunications services.Founded in 2022 by seasoned technology entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL has quickly established itself as a European technology pioneer shaping the future of global telecommunications. Headquartered in the Netherlands, with world-class R&D centers in Lisbon, Berlin, and São Paulo, our dedicated team of nearly 500 experts across 15 countries is united by a single vision: to redefine global mobile connectivity through technological innovation, scalability, and operational excellence.About the TeamWe are in search of a detail-oriented and proactive team leader who excels at solving service challenges and is devoted to continuous improvement. In this pivotal role, you will enhance our technical infrastructure by fostering collaboration between teams and addressing process and technical gaps. Your main objectives will include ensuring operational stability, managing team workloads, and driving ongoing enhancements across our platforms.This position requires close collaboration with Engineering and Product teams to maintain alignment with product roadmaps and technical advancements, ensuring that the team is well-informed and prepared for upcoming developments.

Role Overview Veeva Systems Inc. is looking for a Team Lead - Data Operations to join the Lisbon, Portugal office. This role guides a team focused on improving data processes that support Veeva’s solutions. The Team Lead manages daily data operations, maintains high standards of accuracy, and encourages teamwork across the group.

At Veeva Systems, we are dedicated to revolutionizing the life sciences industry by providing cloud-based solutions that accelerate the delivery of therapies to patients. As one of the most rapidly expanding SaaS companies globally, we achieved over $2 billion in revenue last year and continue to explore significant growth opportunities.Our core values, which include Doing the Right Thing, Prioritizing Customer Success, Fostering Employee Success, and Emphasizing Speed, guide every aspect of our operations. In 2021, we proudly became a public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we support flexible working arrangements, allowing you to thrive in the environment that suits you best, whether at home or in the office.Join our team and be part of the effort to transform the life sciences industry, making a meaningful impact on our customers, employees, and communities.Your RoleAs the Team Lead for our Data Operations division, you will oversee a remote team of over 50 freelancers engaged in rule-based web research. Your responsibilities will include designing business processes, implementing process enhancements, and driving technological advancements.You will manage these business processes and facilitate their execution by eliminating obstacles for your team members, all while focusing on improving efficiency and minimizing defects. In your role as a first-line manager and servant leader, you will deliver operational metrics and results while keeping your team motivated and engaged.To excel in this position, you should possess a strong motivation to lead, a positive attitude, and a results-driven mindset. You must be analytical, organized, and possess excellent communication skills to effectively interact with managers, analysts, and researchers.The ideal candidate will have a keen interest in people management, a process-oriented approach, and a remarkable work ethic.

At Veeva Systems, we are dedicated to transforming the life sciences industry through innovative cloud solutions that accelerate the delivery of therapies to patients. As one of the fastest-growing SaaS companies globally, we achieved over $2 billion in revenue last year, with exciting prospects for future growth.Our core values of Doing the Right Thing, Customer Success, Employee Success, and Speed guide our operations. In 2021, we made headlines by becoming a public benefit corporation (PBC), which commits us to balancing the needs of our customers, employees, society, and investors.We embrace a Work Anywhere policy, allowing you the flexibility to work from home or in the office, fostering an environment where you can excel.Join us in revolutionizing the life sciences sector and making a positive difference for our clients, workforce, and communities.The RoleAs a Team Lead in our Data Operations division, you will oversee a remote team of over 50 freelancers engaged in rule-based web research. Your responsibilities will include designing and enhancing business processes as well as technological improvements.You will plan and monitor these processes, eliminating obstacles for your team to ensure smooth execution. Your primary objective will be to enhance process efficiency and minimize errors. In your capacity as a first-line manager and servant leader, you will be accountable for operational metrics and outcomes while keeping your team motivated and engaged.To succeed in this position, you must be highly driven with a proactive “can do” attitude. You should be results-oriented, analytical, organized, and possess strong interpersonal skills to facilitate effective communication with managers, analysts, and researchers.The ideal candidate will have a keen interest in people management, a process-driven mindset, and a strong work ethic.

Veeva Systems is a visionary leader in the industry cloud space, dedicated to accelerating the delivery of therapies from life sciences companies to patients. Having achieved remarkable growth as one of the fastest-growing SaaS companies, we exceeded $3 billion in revenue last fiscal year, with abundant opportunities for future expansion. Our core values drive us: Do the Right Thing, Customer Success, Employee Success, and Speed. As a trailblazer in our field, we proudly became a public benefit corporation (PBC) in 2021, committed to balancing the interests of our customers, employees, society, and investors. As a Work Anywhere company, we promote flexible working arrangements, allowing you to perform at your best in your preferred environment, whether at home or in the office. Join us as we transform the life sciences industry, enhancing the lives of our customers, employees, and communities.The RoleVeeva Link aims to create interconnected data applications that enhance research and improve patient outcomes. As a Senior Team Lead for one of our Data Operations teams, you will oversee a remote team of over 50 freelancers executing large-scale data generation pipelines. In this role, you will design and refine business processes while advocating for technology enhancements.Your responsibilities will include planning and managing these processes and removing obstacles for your team members. Your primary focus will be on enhancing process efficiency and minimizing defects. As a first-line manager and servant leader, you will deliver operational metrics linked to your processes and outcomes, all while maintaining high team engagement.To excel in this role, you should be highly motivated with a proactive attitude. You are results-driven, analytical, organized, and possess excellent interpersonal skills. Your communication with leadership, analysts, engineers, and researchers will be pivotal.The ideal candidate will have a passion for people management, a process-oriented mindset, and a strong work ethic. Whether you work from home or in our offices, you will thrive in an autonomous and international atmosphere. We take pride in our robust remote working culture where individuals are empowered to excel.

ABOUT US Indie Campers is the premier marketplace for campervan rentals, dedicated to making road trips accessible to all. Our cutting-edge digital platform and customer-first philosophy have allowed us to create an exceptional booking experience, offering high-quality road trips at competitive prices. With more than one million nights booked through our platform, we have welcomed over 300,000 travelers from 169 countries. Our offerings include a diverse range of road trip options: short-term RV rentals, long-term campervan subscriptions, and the chance to purchase one of our vehicles for sale. Driven by a strong technological foundation, we face exciting yet challenging opportunities that require top-tier talent and enthusiasm. As we expand our team, we invite passionate individuals to join us on this remarkable journey. THE ROLE As the Regional Operations Support Lead for Central Europe, you will be an integral part of our regional team, focusing on implementing regional processes and managing several local depots along with their teams. Your primary responsibility will be to ensure that operational support procedures are executed to the highest standards, benefiting both our customers and local operations. You will play a crucial role in ensuring that our global support team adheres to the established processes, providing exceptional assistance to our local operations and customers. By leading daily service recovery initiatives and identifying process improvements, you will directly influence customer satisfaction and continually enhance our clients' experiences. Reporting to the Regional Operations Director of Central Europe, you will be essential in executing our operations and representing the voice of the customer within the regional team, striving for excellence to meet and exceed customer expectations through coordinated actions with colleagues. WHAT WILL YOU WORK ON? Oversee daily local operations execution, analyzing customer satisfaction data to identify improvement opportunities; Implement daily service recovery protocols, proactively engaging with customer journeys that have deviated from service SLAs and adjusting experiences accordingly; Coordinate corrective actions with the regional team to enhance operational performance.

Veeva Systems is a purpose-driven leader in the industry cloud space, enabling life sciences organizations to expedite the delivery of therapies to patients. As one of the most rapidly expanding SaaS companies globally, we achieved over $2 billion in revenue last fiscal year, with significant growth opportunities on the horizon.At Veeva, our core values guide us: Do the Right Thing, Customer Success, Employee Success, and Speed. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we foster a flexible work environment allowing you to thrive in either a home or office setting.Join us in transforming the life sciences industry, dedicated to positively impacting our customers, employees, and communities.The RoleVeeva Link aims to create interconnected data applications that enhance research and patient outcomes. As the Team Lead for one of our Data Operations teams, you will oversee a remote team of over 50 freelancers engaged in rule-based web research. You will be responsible for designing business processes and driving improvements in both processes and technology. Your role includes planning and managing these business processes while supporting their execution by eliminating obstacles for your team members. Your primary focus will be on enhancing process efficiency and minimizing defects. As a first-line manager and servant leader, you will deliver operational metrics tied to your processes and results while keeping your team motivated and engaged.To excel in this position, you must be highly motivated with a proactive attitude. You should be results-driven, analytical, organized, and possess strong interpersonal skills. Effective communication with managers, analysts, and researchers is key.The ideal candidate is passionate about people management, has a process-oriented mindset, and demonstrates a solid work ethic.

About Us At Riskified, we empower businesses to fuel their ecommerce growth by mitigating risks. Our platform is trusted by some of the largest global brands and publicly traded companies, offering guaranteed protection against chargebacks and combating fraud and policy abuse at scale, all while enhancing customer retention. With a dedicated team of ecommerce risk analysts, data scientists, and researchers, our AI-driven fraud and risk intelligence platform analyzes individual interactions to deliver real-time decisions and robust identity-based insights. We proudly partner with leading companies across various industries, including Acer, Gucci, Lorna Jane, and GoPro. We thrive in a collaborative environment, working alongside talented individuals to build products that truly matter. Our mission-driven approach provides us with a sense of purpose and a lasting impact, which is why we choose to be part of Riskified every day. About the Role We are seeking a Web Development Team Lead to oversee and enhance our global, multilingual marketing website built on WordPress. This position straddles the realms of marketing, branding, and technology, with accountability for the website's performance, scalability, and reliability across diverse regions and languages.In this hands-on leadership role, you will guide a small web development team, contribute directly to code, and set the technical vision for building, shipping, testing, and scaling our marketing web platform. You will collaborate closely with Marketing, Design, and external partners to deliver an exceptional digital experience while fostering the technical growth of the team. What You'll Be Doing Technical Ownership & Delivery Take full ownership of the global marketing website, focusing on architecture, performance, security, scalability, and reliability. Design, develop, and maintain WordPress sites using Bedrock and Sage with Laravel-based architecture principles. Build and manage custom Gutenberg blocks and reusable components. Lead technical planning and execution for new features, integrations, and growth experiments. Optimize site performance, SEO, accessibility, and Core Web Vitals metrics. Ensure high availability through monitoring, maintenance, and incident response. Team Leadership & Growth Lead and mentor a web development team with a focus on continuous improvement and technical excellence.

ABOUT USAt Indie Campers, we pride ourselves on being the premier platform for campervan rentals, transforming road trips into accessible and unforgettable adventures. Our mission is rooted in innovation, exceptional product offerings, and a steadfast commitment to customer satisfaction. With a focus on seamless booking and high-quality travel experiences at competitive prices, Indie Campers has established itself as the preferred choice for travelers worldwide.Having facilitated over one million nights of rentals and welcoming more than 300,000 travelers from 169 nations, we provide a diverse and ever-growing selection of road trip options, from short-term RV rentals to long-term campervan subscriptions, and even vehicle purchases.We set ambitious goals and uphold high standards in every endeavor, embracing challenges that inspire us to innovate and excel. We are looking to expand our team with talented individuals who share our passion for creating outstanding travel experiences, possess a strong sense of ownership, and are committed to operational excellence. THE ROLEWe seek a skilled and results-driven Regional Operations Lead (ROL) to oversee and support a team of Operations Analysts within a designated region. The ROL will be pivotal in executing regional operational strategies, ensuring consistent process implementation, and driving performance aligned with customer satisfaction, ancillary availability, and operational efficiency objectives.Reporting directly to the Regional Director and functionally to the Operations Strategy Director, the ROL acts as the operational backbone of the region. This role demands a collaborative leader who can effectively transform strategy into action while coordinating and overseeing regional processes and partnerships to support local depots. WHAT WILL YOU WORK ON?Regional Execution & Operational SupportManage daily operational processes across the region, ensuring seamless coordination with local depots and Operations Analysts.Guarantee compliance with SOPs, particularly regarding health & safety, facilities, stock management, and service delivery.Monitor and enhance performance on key KPIs, especially focusing on customer satisfaction, ancillary availability, and operational efficiency.Conduct regular field visits to evaluate operations, identify bottlenecks, and implement necessary corrective measures.Function as the right-hand support for the Regional Director and act as their substitute in their absence.

About Riskified Riskified helps businesses grow their ecommerce operations by reducing risk. Our platform supports major global brands and public companies, protecting them from chargebacks and fraud while building customer loyalty. Clients include Acer, Gucci, Lorna Jane, GoPro, and many others. Our team brings together ecommerce risk analysts, data scientists, and researchers who use an AI-driven platform to evaluate transactions in real time, drawing on advanced identity verification to deliver actionable decisions. We value collaboration and innovation. People at Riskified work together to create products that make a real difference, and every team member has the chance to contribute to our broader mission. Role Overview Note: This position will be recruited, hired, and employed by a third-party agency. The Data Science department plays a central role at Riskified, building algorithms and scalable analytical solutions. The team applies advanced techniques such as classification models, natural language processing (NLP), anomaly detection, graph theory, and deep learning to extract value from data. As the Data Science Team Lead in Lisbon, you will guide a team of data scientists and remain hands-on with complex technical projects. The role covers recruiting, mentoring, and supporting team members, while ensuring the delivery of effective machine learning solutions for fraud detection and risk assessment. What You Will Do Technical Leadership Set technical direction for complex data science projects that use large-scale tabular data. Lead key projects and contribute production-quality code. Define and maintain best practices for model development, evaluation, and deployment. Conduct code reviews to ensure quality, maintainability, and adherence to standards. Help team members navigate challenging technical problems. Team Leadership and Management Recruit, onboard, mentor, and manage data scientists. Foster a collaborative environment that encourages experimentation and knowledge sharing.

Join Cross Border Talents as a Team Lead in Lisbon, Portugal, working with one of the world’s leading quality assurance companies. This role is pivotal in overseeing localization and software testing projects in collaboration with a major technology provider.Your RoleAs a Team Lead, your responsibilities will include: Utilizing your linguistic and technical expertise to mentor your team and report directly to the Site Lead; Managing all team initiatives and projects, overseeing a team of 5-15 skilled professionals while providing continuous mentorship; Acting as a knowledge resource and technical mentor, managing team communications including reports and updates to stakeholders, as well as handling ad-hoc project management tasks.

Join sosafe as the Team Lead Engineer for our innovative Messaging Platform. In this pivotal role, you will lead a talented team of engineers, driving the development and enhancement of cutting-edge messaging solutions. Your expertise will shape the direction of our platform, ensuring exceptional user experiences and seamless communication.As a leader, you will inspire and mentor team members, fostering a collaborative environment that encourages creativity and technical excellence. You will have the opportunity to work on complex challenges, implement best practices, and utilize the latest technologies to optimize performance and scalability.

Are you a German speaker eager to provide outstanding customer service? Join our vibrant international team at Speakitjobs, where we deliver exceptional support to users of a top-tier technology company. In this role, you will facilitate seamless customer interactions, addressing inquiries with efficiency and professionalism.Key Responsibilities Assist customers with their online orders, deliveries, payments, and returns. Handle sensitive information in compliance with company policies. Collaborate with internal teams, carriers, and financial institutions to resolve issues. Proactively identify and escalate complex issues when necessary.Contribute to maintaining high customer satisfaction across all communication channels.

Are you enthusiastic about delivering exceptional customer support while engaging with cutting-edge technology? Join one of Lisbon's premier BPO companies!Our client is a global leader in professional services, dedicated to revolutionizing business operations and technology models to thrive in the digital age.As a vital member of our multicultural team in Lisbon, you will provide exemplary multi-channel support to users of our online streaming service.Key Responsibilities: Respond to customer inquiries through various channels including phone, email, and chat. Deliver both general and technical support to enhance the user experience. Diagnose, document, and categorize customer issues, including potential bugs. Make informed decisions to resolve inquiries in alignment with established policies and procedures. Escalate complex issues as per defined protocols.

Are you enthusiastic about providing exceptional customer support? Join one of the premier BPO companies in Lisbon! Our client is a global powerhouse and one of the largest employers in Portugal.Your primary responsibility as a Customer Support Agent will be to assist customers with top-notch service while collaborating with prestigious international brands.Your Responsibilities as a Customer Support Agent: Manage inbound calls and address customer inquiries; Provide timely and empathetic responses to customer service issues, guiding them effectively; Maintain precise records of customer inquiries, feedback, and interactions in the database; Utilize troubleshooting techniques with open questions, support documents, and system training; Offer solutions to common problems and respond to frequently asked questions.

Are you enthusiastic about customer support and cutting-edge technology? Would you like to be part of a premier BPO company in Lisbon? Our client stands as a global leader and one of the largest companies in Portugal.Your primary responsibility as a customer support advisor will be to enhance their operations by delivering exceptional service to customers, while collaborating with prestigious international brands.Your Responsibilities as a Customer Advisor: Respond to customer inquiries across various digital platforms; Handle queries via email, live chat, phone, and social media, providing timely and empathetic support while resolving customer service issues; Ensure accurate logging of consumer inquiries, feedback, and questions in the customer service database; Utilize open-ended questions and support documents to troubleshoot and assist customers; Offer solutions to common issues or frequently asked questions.

Join Cross Border Talents as an English Customer Support Agent in Lisbon, Portugal!Are you enthusiastic about customer support and technology? Do you want to be part of one of Lisbon's premier BPO firms? Our client, a global powerhouse and one of the largest employers in Portugal, has been celebrated for its outstanding workplace culture and exemplary customer service, recognized multiple times by the Great Place to Work Institute and Exame Magazine.Your key responsibility as a Customer Support Agent will be to provide exceptional service, supporting renowned global brands while ensuring customer satisfaction.Your Responsibilities:Respond to inbound calls and address customer inquiries;Provide guidance and resolve customer service issues with empathy and efficiency;Maintain accurate records of customer interactions and feedback in our database;Utilize troubleshooting techniques and support documents to assist customers;Offer insightful recommendations for common issues and frequently asked questions.

Are you enthusiastic about customer support and technology? Would you like to be part of one of Lisbon's premier BPO companies? Our client stands as a global leader and is among the largest employers in Portugal.Your primary responsibility as a Customer Support Agent will be to enhance customer satisfaction by delivering top-notch service while collaborating with prominent international brands.Your Responsibilities as a Customer Support Agent:Handle inbound calls and respond to customer inquiries.Provide timely and empathetic resolutions to customer service issues through phone support.Accurately log consumer inquiries, feedback, and questions into the customer services database.Troubleshoot issues using open-ended questions, support documentation, and system training.Offer solutions for common issues and frequently asked questions.