Guest Experience Agent (Bilingual: English and German)

Role overview numagroupgmbh is seeking a Guest Experience Agent based in Lisbon. The position centers on guest support, with a focus on maintaining high service standards. Because guests come from many backgrounds, fluency in both English and German is essential. What you will do Communicate with guests in English and German, responding to questions and hand…

Role Overview Ergomed is looking for a Medical Information Associate in Lisbon with strong German and English skills. This position supports medical information services by handling inquiries from healthcare professionals and patients about medical products and services. What You Will Do Respond to questions from healthcare professionals and patients, providing clear and accurate information about medical products and services Research medical topics to ensure responses are up to date and reliable Maintain compliance with relevant regulatory standards in all communications Requirements Fluency in both German and English Ability to research and communicate medical information clearly Attention to detail and commitment to regulatory compliance

Join our team as a German Service Desk Agent, where you'll serve as the primary contact for technical and customer support inquiries from our German-speaking clientele. We are looking for a dynamic individual who excels in communication, possesses strong analytical skills, and thrives in a fast-paced work environment.Key Responsibilities:Proactively manage incoming client interactions and escalations with empathy, prioritizing their needs and delivering tailored solutions.Enhance the Stakeholder Experience by collaborating with various Helpdesks, product partners, and Quality Engineering teams.Organize regular client calls to discuss product refills and upgrades.Timely processing of both client-generated and internal service request tickets.Provide administrative support to ensure client information is accurate within our database.Deliver high-quality services to esteemed clients such as Air Liquid, Goldman Sachs, eBay, Fiat, NHS Hospitals (UK), and Cambridge Universities.Handle supply-related requests via phone, portals, email, or chat.Validate client requests for consumables such as toners and printer parts, ensuring efficient service delivery.This role is not technical in nature.

Are you enthusiastic about customer support and technology? Join a leading BPO company in Lisbon, recognized as one of the best employers in Portugal by the Great Place to Work Institute and Exame Magazine. Our client is a global leader and a top-tier company in the industry.Your role as a Customer Support Agent involves providing exceptional service to customers while collaborating with prestigious global brands.Your Responsibilities:Respond to inbound calls and customer inquiries with professionalism and empathy.Assist customers by answering questions and resolving issues promptly.Maintain accurate records of customer interactions and feedback in the customer service database.Troubleshoot customer concerns using open-ended questions, support documents, and training resources.Offer solutions to common problems and frequently asked questions.

Join our esteemed client, a global frontrunner in customer experience (CX), renowned for partnering with prestigious international brands. Their innovative solutions, cutting-edge technology, and specialized expertise are crafted to meet diverse business needs, ensuring seamless customer interactions across various markets.As a Customer Experience Analyst, you will play a pivotal role in evaluating customer interactions, scrutinizing performance data, and upholding exemplary service standards. This position merges analytical acumen with robust communication skills, making it perfect for individuals who thrive on both numerical analysis and fostering team development.Key Responsibilities Assess and analyze customer interactions to uncover strengths and pinpoint opportunities for enhancement. Interpret data and deliver actionable insights to elevate performance. Collaborate with supervisors, managers, and training teams to implement quality improvements. Craft monitoring plans and ensure thorough follow-up. Engage in calibration sessions to unify quality assessment standards. Offer constructive feedback that nurtures the continuous growth of agents and teams. Ensure adherence to internal protocols and client specifications.

Become a vital part of our esteemed client, an influential global social media platform that fosters connections among millions of users worldwide. Our commitment lies in delivering an outstanding user experience while ensuring a safe, supportive, and engaging community environment. We are on the lookout for an enthusiastic and skilled German Support Agent to enrich our customer support team, catering specifically to our German-speaking audience.Key Responsibilities:Customer Support:Deliver prompt and precise responses to customer inquiries through various channels, including social media, email, and chat, in German.Address customer complaints, technical challenges, and feedback with professionalism and empathy.Diagnose and resolve issues related to account access, content moderation, and platform functionalities.Content Moderation:Oversee user-generated content to ensure adherence to platform policies and community guidelines.Identify and mitigate inappropriate content, spam, and violations of platform regulations.Work alongside the moderation team to cultivate and implement best practices for content assessment.Community Engagement:Foster user engagement to create a positive and supportive community atmosphere.Encourage user participation and offer guidance on effectively utilizing platform features.Assist in organizing community events, campaigns, and initiatives to enhance user experience.Feedback and Reporting:Gather and document user feedback, feature requests, and bug reports.Collaborate closely with product and development teams to communicate user concerns and propose enhancements.Create regular reports on recurring issues and trends to elevate overall service quality.

Atlean World is a pioneering HR SaaS consultancy dedicated to fostering multicultural work environments. We excel in navigating multilingual markets, ensuring that the recruitment journey for candidates is seamless and enjoyable.Your Next Career Opportunity Awaits! If you are fluent in Catalan and have a passion for assisting others, this is the perfect role for you! Your unique language skill will be highly valued in our vibrant team. About Our ClientWe are recruiting for a top-tier provider of payment solutions and business technology. Envision a platform that enables restaurants to manage bookings, retail stores to sell online, and salons to organize appointments—all from one integrated system. This is the innovative business operating system that supports thousands of companies around the globe. ResponsibilitiesIn your role as a Customer Support Agent, you will serve as a friendly, problem-solving ally for our business clients, helping them maximize their experience with our platform.Assist B2B clients in Catalan and English via phone, email, and chatDiagnose issues and provide tailored solutions to clientsVerify account information while adhering to compliance protocolsEnsure every interaction is delivered with empathy, professionalism, and excellence Why This Role Is UniqueYour fluency in Catalan is a rare asset that will truly make a differenceBecome part of a diverse, international team where your contributions are valuedEnjoy opportunities for continuous learning and career advancementWork in an inclusive, people-first culture where you can be your authentic self

Are you enthusiastic about customer support and technology? Join one of the leading BPO companies in Lisbon! Our client stands out as a global leader and one of the largest employers in Portugal. Recognized multiple times as an excellent workplace by the Great Place to Work Institute and Exame Magazine, this company is celebrated for its outstanding customer service.As a Customer Support Agent, you will play a crucial role in delivering top-notch service to customers while partnering with prestigious global brands.Your Responsibilities: Handle incoming calls and customer inquiries professionally; Provide timely and empathetic resolutions to customer service issues; Maintain accurate records of customer inquiries and feedback within the database; Utilize troubleshooting techniques using open-ended questions and support documentation; Offer solutions to common problems or frequently asked questions.

Are you passionate about the tourism and hospitality sector? Join one of the leading BPO companies in Lisbon! Our client is a globally recognized leader and one of the largest employers in Portugal. In recent years, they have been celebrated as an outstanding employer, receiving multiple accolades from the Great Place to Work Institute and being named one of the best employers in Portugal by Exame Magazine.As a Customer Support and Relocation Agent, you will engage directly with travel agencies, hotels, and various other channels to assist customers and businesses worldwide.Your Responsibilities:Handle new and existing reservations (service and sales).Professionally manage changes to flights, hotel bookings, car rentals, and other customer inquiries.Provide service in multiple partner hotels within the Expedia network.Assist customers in selecting and booking hotels.Create tailored offers based on customer preferences and needs.

Are you enthusiastic about delivering outstanding customer service and possess excellent administrative skills? Join our dynamic team in Lisbon as an English-Speaking Customer Support Agent. You will benefit from a competitive salary, attractive perks, and a vibrant work atmosphere that fosters creativity and collaboration.

Are you eager to elevate your career while being inspired? As a Bilingual Customer Support Agent, you will leverage your expertise to assist our esteemed clients in various financial domains. Your role will be pivotal in ensuring adherence to client standards while advocating for and contributing to the ongoing enhancement of services for all users.We provide extensive training, access to cutting-edge technologies, and continuous support to ensure your success. There are genuine opportunities for career advancement and personal development. We offer a variety of FREE Learning and Leadership Development programs tailored to help you embark on the career path you've always envisioned. Exciting news! We are currently offering a €1,000 signing bonus! Don’t hesitate—apply now!

Do you have a passion for customer support and technology? Are you eager to be part of one of the foremost BPO companies in Lisbon? Our client, a global leader and one of the largest employers in Portugal, has received accolades for being an outstanding workplace. Recognized multiple times by the Great Place to Work Institute and twice by Exame Magazine as one of the best companies to work for in Portugal, this organization offers a dynamic and supportive environment.Your role as a Customer Support Agent involves delivering exceptional service to clients while working with prestigious international brands.Your Responsibilities:Handle inbound calls and address customer inquiries;Provide timely and empathetic support to resolve customer issues;Accurately record consumer inquiries and feedback in the customer service database;Utilize open questions and support documents to troubleshoot effectively;Offer solutions to common issues and frequently asked questions.

Join our dynamic team in Portugal as we seek enthusiastic multilingual professionals fluent in English and French to provide exceptional support to our users contacting our service desk.We are looking for individuals who are passionate about technology and innovation, possess a customer-centric mindset, and have the ability to handle multiple tasks effectively while demonstrating excellent organizational, communication, and interpersonal skills.Role Purpose:As a French Technical Support Agent, you will serve as the primary point of contact for users, managing both routine and complex incidents, problems, and requests, while delivering first-line support for various incidents.Key Responsibilities: Assist in resolving standard technical queries related to specific products such as Microsoft software, operating systems, basic networking, and PCs under supervision. Gain a thorough understanding of the customer’s environment and service delivery needs to provide a top-notch service experience. Document all actions taken to resolve routine customer inquiries, adhering to established procedures and systems. Demonstrate ownership by actively listening to customer issues, asking pertinent questions, and resolving known problems within required timelines. Escalate issues beyond your scope to ensure timely resolution. Monitor performance through statistical reporting and analysis to ensure service levels and customer expectations are consistently met. Actively participate in team efforts and be regarded as a supportive and efficient team member. Take charge of your personal development and maintain a structured development plan. Requirements: Fluency in both French and English. Familiarity with various software applications, with a minimum requirement of proficiency in Windows and MS Office. Interpersonal skills essential for a customer service center, including excellent communication skills, flexibility in work hours, a strong customer orientation, teamwork, a sense of urgency, and a positive attitude. Benefits: Attractive salary package along with performance bonuses. Work-life balance with full-time scheduling options and 25 days of annual leave. Comprehensive private health insurance. Opportunities for international career advancement in a vibrant and enthusiastic setting. Access to training and a clear internal career progression plan upon joining. Various discounts available through our partner network.

Join a leading global company revolutionizing the customer experience (CX) landscape. With a workforce of 170,000 professionals worldwide, we pride ourselves on delivering exceptional experiences for over 750 premier brands, particularly in the digital realm. Our cutting-edge CX solutions, advanced technology, and industry expertise are tailored to meet the operational requirements of our clients and ensure seamless customer interactions during critical moments.Key Responsibilities:Conduct comprehensive audits through meticulous data analysis.Daily monitoring of Customer Service Representatives (CSRs) performance via call evaluation, including listening and reviewing.Engage in discussions with client supervisors and team leaders to review monitoring outcomes.Report any script issues or inquiries to the relevant departments.Support clients in tracking specific programs as required.Communicate changes in programs and relay CSR actions to supervisors for performance assessments.Develop and implement a monthly call monitoring plan while tracking progress.Compile pertinent data for the Monthly Quality Report.Provide constructive feedback to the training department regarding emerging issues for new agent training.Participate in calibration sessions to align scoring skills and call interpretation with fellow Quality Assurance Representatives (QARs).Ensure compliance with all organizational and client security policies.Requirements:At least 12 months of experience as a Quality Analyst, Quality Specialist, or Quality Assurance Auditor.Proficient data analysis capabilities.Exceptional attention to detail.Strong verbal and written communication skills.Excellent organizational and time management abilities.Ability to collaborate with diverse teams.Capable of making unbiased and consistent judgments.Skilled in problem-solving and providing actionable suggestions.Adept at influencing behaviors.Effective project management skills.Commitment to following organizational policies and procedures.Preferred: Relevant college degree or equivalent experience.Languages: Proficiency in German is mandatory; advanced English proficiency is also required.Must be available to work full-time from the Sete Rios site for the first two months.Willingness to adopt a hybrid work model based on the Sete Rios site thereafter.Availability to work Monday to Friday from 9 AM to 6 PM is mandatory.Benefits:Hybrid working model after two months onsite.Location: Sete Rios site in Lisbon.Monthly performance bonuses.Relocation package for eligible candidates.

Are you enthusiastic about customer support and modern technology? Join one of Lisbon's leading BPO providers! Our esteemed client is a global leader and one of Portugal's largest companies, consistently recognized for its exceptional workplace culture and customer service, honored multiple times as the best employer in Portugal by the Great Place to Work Institute and twice by Exame Magazine.Your primary responsibility as a customer support agent is to deliver top-notch service to clients while collaborating with esteemed international brands.Your Responsibilities: Handle incoming calls and respond to customer inquiries. Provide timely support and solutions to customer service issues with empathy and professionalism. Maintain precise records of customer inquiries and feedback in the service database. Troubleshoot issues using open-ended questions, support documents, and system training. Offer recommendations for common issues or frequently asked questions.

Join our dynamic team at Inetum2 as a Bilingual Java Developer! We are looking for a passionate developer fluent in both English and French to enhance our innovative projects. You will work closely with cross-functional teams to design and implement robust Java applications, ensuring they meet the highest standards of quality and performance.

Join Cross Border Talents as an English Customer Support Agent in Lisbon, Portugal!If you have a passion for customer support and technology, this is your chance to be part of a leading BPO company in Lisbon. Our client is a global powerhouse and one of the largest employers in Portugal, renowned for its exceptional workplace culture and outstanding customer service. Recognized multiple times as one of the best companies to work for by the Great Place to Work Institute and Exame Magazine, this is an opportunity you won't want to miss.Your primary responsibility as a Customer Support Agent will be to provide top-notch service to customers, assisting them with their inquiries and resolving issues in a timely and empathetic manner while representing prestigious global brands.Your Responsibilities: Handle inbound calls and respond to customer inquiries. Provide guidance and support to customers, resolving service issues efficiently. Maintain accurate records of customer questions, feedback, and inquiries in our database. Utilize troubleshooting techniques including open-ended questions and support documents. Offer solutions to common issues and frequently asked questions.

Join Cross Border Talents as an English Customer Support Agent in Beautiful Lisbon, Portugal!Are you enthusiastic about customer service and technology? Do you want to be part of one of Lisbon's leading BPO companies? Our client stands as a global leader and one of the largest firms in Portugal. In recent years, they have earned accolades as an exceptional employer and a top-tier customer service provider, recognized multiple times as one of the best places to work in Portugal by the Great Place to Work Institute and Exame Magazine.As a Customer Support Agent, your primary goal will be to deliver outstanding service to customers, collaborating with prestigious international brands.Your Responsibilities:Respond to inbound calls and customer inquiries promptly.Provide assistance and guidance to customers while addressing service issues with empathy and efficiency.Maintain accurate records of customer inquiries, feedback, and questions in our database.Utilize open-ended questions, support documents, and training to troubleshoot effectively.Offer solutions and recommendations for common issues and frequently asked questions.

Join Cross Border Talents as a German Customer Support Agent for a Leading Online Video Platform in Lisbon!Are you enthusiastic about customer support and technology? Do you aspire to work with one of the premier BPO firms located in Lisbon? Our client is a global frontrunner and among the largest companies in Portugal.In your role as a Customer Support Agent, you will play a pivotal part in delivering top-notch service to customers, collaborating with prestigious global brands.

Join Cross Border Talents as a German Client Support Agent for an exciting travel project based in Lisbon, Portugal. As part of our rapidly expanding multilingual client support team, you'll work closely with internal teams at a leading online multinational company.Your role will involve guiding Client-Brands in optimizing their marketing campaigns, providing technical assistance, and troubleshooting various issues to ensure a seamless customer experience.Key Responsibilities:Assist customers with booking hotels, holiday packages, and other travel-related services.Provide knowledgeable support for both pre-travel and post-travel inquiries.Address customer questions regarding payments, changes, and cancellations.