Lead Product Quality Management (m/w/x)

Role Overview autodoc3 is hiring a Lead Product Quality Management professional in Lisbon. This role shapes and oversees quality management efforts, making sure products consistently meet high standards for quality and performance. Key Responsibilities Lead quality management activities for the product portfolio Work closely with supply chain management and other teams to put effective practices in place Promote and drive ongoing improvements in quality processes Location Based in Lisbon.

As a Quality Assurance Lead at Cross Border Talents, you will play a pivotal role in ensuring the quality and integrity of our projects. Your responsibilities will include:Comprehensively understanding project objectives and phase-wise requirements.Engaging in requirements gathering, analysis, and definition.Developing a robust test planning strategy, encompassing:Regression strategies and non-functional testing.Functional testing following integrations and customizations.Staging through lab/test, pre-production, and production.Test automation across integrations and various phases.Creating and maintaining user guides for integrations.Drafting and managing test plans for different project phases and integrations.Assigning and overseeing testing tasks for team members.Ensuring high-quality and timely deliverables.Collaborating with project managers and team leads to provide optimal solutions.Revising test plans and user guides as necessary for various integrations.Working closely with product designers and developers to uphold quality at every stage.Cooperating with engineering and risk assessment teams to manage defects and bugs.

Join Cross Border Talents as a Team Lead in Lisbon, Portugal, working with one of the world’s leading quality assurance companies. This role is pivotal in overseeing localization and software testing projects in collaboration with a major technology provider.Your RoleAs a Team Lead, your responsibilities will include: Utilizing your linguistic and technical expertise to mentor your team and report directly to the Site Lead; Managing all team initiatives and projects, overseeing a team of 5-15 skilled professionals while providing continuous mentorship; Acting as a knowledge resource and technical mentor, managing team communications including reports and updates to stakeholders, as well as handling ad-hoc project management tasks.

Role Overview Sixt SE is hiring a Product Owner for Service Resolution & Quality to join the Customer Service Transformation team in Lisbon. This role centers on improving customer experiences and refining service processes for a global mobility provider. Main Responsibilities Shape the product vision and develop the roadmap to support customer service objectives. Work closely with teams across the business to deliver product initiatives as planned. Review customer feedback and service performance data to guide product improvements. Lead stakeholder discussions and manage the product backlog, setting priorities as needed.

Join inetum2 as a Product Manager and lead the development and execution of innovative products that meet customer needs and drive business growth. As a key member of our team, you will collaborate closely with cross-functional teams, including engineering, marketing, and sales, to define product vision, strategy, and roadmap.In this role, you will analyze market trends, gather customer feedback, and prioritize features to ensure successful product launches and enhancements. Your leadership will be crucial in guiding teams through the product lifecycle and achieving strategic objectives.

About the Role Ergomed is hiring a Senior Quality Assurance Manager in Lisbon. This position leads the Quality Assurance team, focusing on maintaining high standards across processes and products. The role oversees quality control activities and ensures all operations comply with industry regulations. What You Will Do Lead and mentor the Quality Assurance team Oversee quality control measures for products and processes Monitor and enforce compliance with relevant industry regulations

Join Sixt, a global leader in mobility services, as an Executive Lead Management Specialist in our Lisbon office. In this dynamic role, you will spearhead lead generation initiatives, utilizing innovative strategies to enhance our B2B sales pipeline. Collaborate with cross-functional teams to ensure alignment and drive growth across our offerings.

Join Accor Hotels as a Housekeeping Manager in beautiful Lisbon! In this pivotal role, you will lead our housekeeping team to ensure the highest standards of cleanliness and guest satisfaction. Your leadership will create a welcoming environment that enhances the overall guest experience.

About Easyship: Easyship is a pioneering multi-carrier shipping software platform, designed to simplify global eCommerce and make it accessible to all. Since our inception in 2014, we have dedicated ourselves to demystifying logistics by eliminating the complexities and hidden costs associated with international shipping. With a trust base of over 100,000 brands, our platform serves as a comprehensive 'mission control' for global commerce, providing access to over 550 courier services across more than 200 destinations. As an award-winning global team recognized by Forbes 30 Under 30 and TechInAsia’s Best Startup, we operate from multiple offices including London, New York, and Hong Kong. Our rapid growth is fueled by our commitment to transparency and our passion for developing the infrastructure that supports modern commerce. If you are eager to tackle complex challenges at scale, we invite you to join our dynamic team. Position Overview: We are seeking an experienced API Product Manager to take charge of our developer platform and drive its growth. This position is more than just overseeing shipping endpoints; it involves defining the vision for Easyship’s API ecosystem, enhancing adoption through a superior developer experience, and promoting an API-first mindset across our organization. We are looking for a candidate who excels in technical details, adopts a systems-thinking approach, and measures success based on real usage metrics, rapid integrations, and partner impact. Key Responsibilities: Lead and manage the product roadmap for Easyship's API and developer platform, prioritizing tasks from discovery through to release and iterations. Establish the strategic vision for Easyship's platform and API ecosystem, ensuring alignment with corporate objectives and market trends. Utilize ROI assessment methods and usage analytics to prioritize enhancements, new endpoints, and developer tools. Oversee the development and release of API features and improvements to the developer experience, tracking success metrics such as adoption rates, integration speeds, and developer satisfaction. Collaborate with engineering, design, marketing, partnerships, and solutions engineering teams to deliver a top-notch developer experience. Gain deep insights into the needs of our integration partners, translating those insights into product enhancements that drive partner acquisition and retention. Promote an API-first culture throughout the organization, ensuring consistency across internal and external products. Analyze the competitive landscape to maintain Easyship's position as a leader in logistics.

Join Our Innovative Team at Air AppsAt Air Apps, we think big and move fast. Founded by a family with a vision, our mission is to revolutionize personal and entrepreneurial planning through our cutting-edge AI-powered Personal & Entrepreneurial Resource Planner (PRP). Since our inception in Lisbon, Portugal in 2018, we’ve garnered over 100 million downloads globally, proving our self-funded model works.We are driven by a long-term vision that compels us to continuously challenge the status quo. Our commitment to developing AI-driven solutions that genuinely enhance lives means you’ll play a crucial role in shaping products that empower users worldwide.Join us as we embark on a journey to transform resource management and make a positive impact on lives everywhere.Your RoleAs our AI Product Manager, you will spearhead the development of AI-powered applications that elevate user experiences. Collaborating closely with engineers, designers, and data scientists, you will oversee the product development lifecycle for AI features, ensuring they meet user requirements and align with our business goals.This posting is a preliminary step in enhancing our talent pool as we prepare to launch the official job listing. We will reach out to you as soon as the official posting is live.Key ResponsibilitiesCraft and lead the AI product roadmap, ensuring it aligns with business objectives and user expectations.Collaborate with cross-functional teams, including engineering, design, and marketing, to bring AI-powered features to life.Conduct market research and analyze user feedback to discover AI integration opportunities.Partner with data scientists and machine learning engineers to enhance AI models for optimal accuracy, performance, and user impact.Establish key performance indicators (KPIs) to track success and iterate based on data-driven insights.Remain current with AI trends, emerging technologies, and best practices to keep our products competitive.Ensure the ethical use of AI and compliance with data privacy laws.

Join inetum2 as a Junior Product Manager specializing in Infrastructure & Cloud services. In this role, you will work closely with our product team to develop and enhance cloud-based services that meet the evolving needs of our clients. Your contributions will help shape the future of our product offerings and drive innovation within the company. As a key member of the team, you will assist in defining product requirements, conducting market research, and ensuring the successful launch of new features. If you're passionate about technology and eager to grow your career in product management, we want to hear from you!

Join Us in Revolutionizing the Sleep Industry!Welcome to Emma – The Sleep Company. Launched in 2015, we have rapidly ascended to become the world’s leading direct-to-consumer sleep brand, operating in over 35 countries with more than 25 retail locations throughout Europe. Endorsed by prominent consumer organizations across EMEA, APAC, and the Americas, we are dedicated to crafting exceptional sleep comfort products that inspire our customers to wake up to their best selves every day. At Emma, we foster a vibrant community of intelligent, motivated individuals, all embraced by a strong culture of collaboration, teamwork, and knowledge sharing. We think innovatively, embrace ownership, and are empowered to make a significant impact. Through hands-on experiences, mentorship, and ongoing learning, we propel our personal and professional growth. With team members from over 60 nationalities and offices across various regions, our diverse perspectives enhance our workplace culture. Are you ready to shape the future of sleep with us? Let’s make it a reality!About the Role The Global Performance & Value Manager is tasked with ensuring that Emma maximizes the commercial potential of its product portfolio by integrating product performance metrics, pricing strategies, and competitive insights into actionable intelligence.This newly established role aims to bridge a critical gap identified in our category diagnostics: the need for a structured pricing framework, a robust performance intelligence function, and an organized competitive monitoring system. Currently, our pricing decisions lack oversight, performance tracking is superficial, and competitive intelligence is disjointed. This role is designed to address those challenges.You will establish the analytical foundation for Category Management by supplying the data, frameworks, and strategic insights necessary for informed portfolio decisions, ensuring that our pricing logic is consistent across markets, channels, and the entire product lifecycle.

About the Role Sixt SE is looking for an AI Quality Assurance Engineer to join the team in Lisbon. This position focuses on making sure AI systems work reliably and meet high standards for quality and performance. What You Will Do Test and validate AI systems to confirm they function as intended Work alongside data scientists and software engineers to design and improve testing methods Identify issues and help maintain the reliability of technology solutions Apply attention to detail to ensure AI products meet quality expectations Collaboration This role sits within the IT department and involves close cooperation with technical teams, including data scientists and software engineers.

Join a leading global company revolutionizing the customer experience (CX) landscape. With a workforce of 170,000 professionals worldwide, we pride ourselves on delivering exceptional experiences for over 750 premier brands, particularly in the digital realm. Our cutting-edge CX solutions, advanced technology, and industry expertise are tailored to meet the operational requirements of our clients and ensure seamless customer interactions during critical moments.Key Responsibilities:Conduct comprehensive audits through meticulous data analysis.Daily monitoring of Customer Service Representatives (CSRs) performance via call evaluation, including listening and reviewing.Engage in discussions with client supervisors and team leaders to review monitoring outcomes.Report any script issues or inquiries to the relevant departments.Support clients in tracking specific programs as required.Communicate changes in programs and relay CSR actions to supervisors for performance assessments.Develop and implement a monthly call monitoring plan while tracking progress.Compile pertinent data for the Monthly Quality Report.Provide constructive feedback to the training department regarding emerging issues for new agent training.Participate in calibration sessions to align scoring skills and call interpretation with fellow Quality Assurance Representatives (QARs).Ensure compliance with all organizational and client security policies.Requirements:At least 12 months of experience as a Quality Analyst, Quality Specialist, or Quality Assurance Auditor.Proficient data analysis capabilities.Exceptional attention to detail.Strong verbal and written communication skills.Excellent organizational and time management abilities.Ability to collaborate with diverse teams.Capable of making unbiased and consistent judgments.Skilled in problem-solving and providing actionable suggestions.Adept at influencing behaviors.Effective project management skills.Commitment to following organizational policies and procedures.Preferred: Relevant college degree or equivalent experience.Languages: Proficiency in German is mandatory; advanced English proficiency is also required.Must be available to work full-time from the Sete Rios site for the first two months.Willingness to adopt a hybrid work model based on the Sete Rios site thereafter.Availability to work Monday to Friday from 9 AM to 6 PM is mandatory.Benefits:Hybrid working model after two months onsite.Location: Sete Rios site in Lisbon.Monthly performance bonuses.Relocation package for eligible candidates.

Are you ready to revolutionize the sleep industry?At Emma – The Sleep Company, founded in 2015, we have established ourselves as the leading direct-to-consumer sleep brand, operating in over 35 countries with more than 25 stores across Europe. Endorsed by top consumer associations in EMEA, APAC, and the Americas, we create exceptional sleep comfort products that enable our customers to wake up rejuvenated every day. We cultivate a vibrant community of intelligent and motivated individuals, united by a collaborative culture that emphasizes teamwork and knowledge sharing. At Emma, we think big, take initiative, and are empowered to make a significant impact. Through hands-on experience, mentorship, and continuous learning, we pursue our own growth and development. With team members hailing from over 60 nationalities and offices in various regions, our diverse perspectives enhance our workplace culture. Are you ready to shape the future of sleep with us? Let’s make it happen!We are on the lookout for an experienced Group Product Manager / Head of Product to take charge of our ERP product group. You will spearhead the product vision and lead a team responsible for the systems that underpin Emma’s core business processes, including Procure to Pay, Order to Cash, and Record to Report. Built on Microsoft Dynamics 365, these systems are essential to how Emma manages planning, purchasing, sales, fulfillment, and accounting globally.This leadership position involves managing 1-2 Product Managers and Functional Managers, setting the strategic direction across all three ERP domains, and serving as the primary liaison between technology and the business functions that rely on these systems daily.Note: This is a remote position open to candidates based in Portugal or Germany.

Role Overview autodoc3 is hiring a Product Manager focused on Electrics and Thermo for the Category Management team in Lisbon. This position shapes product strategy and works to strengthen the company's offerings in these categories. What You Will Do Develop and implement strategies to improve Electrics and Thermo product lines Work closely with the team to identify opportunities for innovation and growth Contribute to efforts that expand market share within the category

We are seeking skilled language professionals to join our team in enhancing customer service content in Portuguese (Portugal). This ongoing project focuses on reviewing and fine-tuning machine-translated materials to ensure they are accurate, sound natural, and comply with project guidelines.Key ResponsibilitiesPerform second-pass quality reviews to guarantee linguistic precision and consistency across various content batches.Assess and validate severity ratings to ensure adherence to established quality benchmarks.Spot recurring machine translation (MT) quality challenges, such as common error patterns, tone discrepancies, and terminology misalignments.Deliver detailed qualitative feedback that plays a crucial role in quality reporting and ongoing improvement initiatives.Project OverviewLanguage: Portuguese (Portugal)Content Type: Customer service content (general)Project Duration: OngoingPlease note that this position involves intermittent work, with tasks assigned as needed throughout the year based on client requirements. Work volume and timing may vary.Hourly Rate: $21.26

Join Renesa Electronics as a Project Manager in our Creative & Production division. In this role, you will lead a team of creative professionals, oversee project timelines, and ensure the delivery of high-quality productions that align with client expectations. Your expertise in project management will be crucial in navigating the complexities of production schedules and resource allocation.

Join us as a Lead Product Experience Designer, where you will be at the forefront of revolutionizing user experiences for a prominent banking project. We are looking for a seasoned professional with an impressive portfolio who excels in crafting intuitive and engaging user interfaces for front-end applications.Key Responsibilities:Lead the design and execution of user journeys and UI screens.Collaborate with cross-functional teams to produce high-quality design solutions.Ensure design consistency and adherence to established standards and guidelines.Conduct user research and usability testing to guide informed design decisions.

Join our client, a premier global leader in the Customer Experience (CX) sector, known for delivering unparalleled service to over 750 top-tier brands worldwide. With a diverse team of 170,000 associates, we utilize cutting-edge CX solutions and technology to enhance operational efficiency and create memorable experiences for customers during critical interactions.Key Responsibilities: Conduct in-depth audits through data analysis to ensure quality standards. Daily monitoring of Customer Service Representatives (CSRs) performance through call evaluation and assessment. Engage in collaborative meetings with client supervisors and project leaders to review monitoring outcomes. Identify and report any script discrepancies or inquiries to appropriate departments. Assist clients with the oversight of specific monitoring programs as required. Maintain open communication with supervisors regarding program updates and CSR performance evaluations. Develop and implement a monthly call monitoring plan while tracking progress and achievements. Contribute vital insights for the Monthly Quality Report. Provide constructive feedback to the training department on issues arising from monitoring to enhance new agent training. Participate in calibration sessions to ensure consistency in scoring and call interpretation among Quality Assurance Reviewers (QARs). Uphold compliance by thoroughly understanding and adhering to all company and client security policies. Qualifications: At least 12 months of experience as a Quality Analyst, Quality Specialist, or Quality Assurance Auditor. Proficient in data analysis with a strong attention to detail. Excellent verbal and written communication skills. Strong organizational and time management capabilities. Able to collaborate effectively with diverse teams. Demonstrated ability to make fair judgments and decisions. Proficient problem-solving skills and ability to offer constructive suggestions. Ability to influence behaviors positively. Effective project management skills. Commitment to adhering to all organizational policies and procedures. Preferred: Bachelor's degree or equivalent experience. Languages: Fluent in Dutch (mandatory) and advanced English (mandatory). Availability to work 100% from Sete Rios site for the initial 2 months (mandatory). Ability to transition to a Hybrid work model based on Sete Rios site after the initial period (mandatory). Willingness to work Monday to Friday from 9:00 AM to 6:00 PM (mandatory). Benefits: Starting date: May 26th. Transition to a hybrid working model after 2 months of on-site work. Location: Sete Rios site in Lisbon. Monthly performance bonuses. Relocation assistance provided.