Backend Engineer for Enterprise AI Solutions

At Scale AI, we’re not just creating AI tools—we’re leading the charge into the next frontier of enterprise AI. As organizations strive to leverage the capabilities of Generative AI, Scale stands at the forefront, offering innovative solutions that revolutionize workflows, automate intricate processes, and enhance efficiency for some of the largest enterprises in the world. Our Scale Generative AI Platform (SGP) provides essential services and APIs that empower businesses to effortlessly integrate AI into their operations at a production scale. We are on the lookout for a talented Backend Engineer to play a pivotal role in bringing large-scale GenAI systems into production. In this capacity, you will be responsible for constructing the core infrastructure that drives AI products for major enterprises—designing scalable APIs, distributed data systems, and resilient deployment pipelines that ensure production-grade reliability and performance. This is a unique opportunity to be at the epicenter of the GenAI revolution, tackling challenging backend and infrastructure obstacles that enable AI to function effectively at enterprise scale. If you are enthusiastic about influencing the deployment and scaling of AI systems in real-world scenarios, we would love to hear from you. At Scale, we don't just keep up with AI advancements—we drive them. With profound expertise in data, infrastructure, and model deployment, we are distinctly positioned to tackle the most challenging issues in AI adoption. Join us in shaping the future of enterprise AI, where your contributions will have a direct impact on how businesses operate, innovate, and thrive in the Generative AI era.

Scale AI is at the forefront of AI application development, playing a crucial role in shaping innovative solutions for our growing clientele. Join us and be a part of ensuring that some of the world's leading companies become enthusiastic and long-term users of Scale.As an Enterprise Solutions Engineer, you will collaborate closely with Account Executives, Product Managers, and Machine Learning Engineers to guide prospective clients through the pre-sales process, showcasing tailored demonstrations and pilot projects to achieve the coveted 'technical win.' Your role will involve defining customer technical needs and crafting actionable Statements of Work (SOW). You will engage with the delivery teams to facilitate the initial implementation stages, driven by a relentless curiosity about customer challenges. Leveraging your deep understanding of Scale's products and Generative AI, you will design solutions that effectively meet customer demands. Your relationship-building prowess, project management skills, and technical expertise will be critical in this role.

Ironclad stands at the forefront of the AI contracting revolution, transforming agreements into valuable assets. With our platform, contracts are expedited, insights are revealed in real-time, and operations are streamlined—all while maintaining your control. Ironclad seamlessly integrates the entire contract process, offering leaders the visibility they require to stay ahead. Esteemed organizations such as OpenAI, the World Health Organization, and the Associated Press trust Ironclad to boost their operational efficiency.Recognized industry-wide, Ironclad is a leader in the Forrester Wave and the Gartner Magic Quadrant for Contract Lifecycle Management, and has earned accolades as a Fortune Great Place to Work and one of Fast Company’s Most Innovative Workplaces. Furthermore, our commitment to innovation has placed us in Forbes’ AI 50 and Business Insider’s Companies to Bet Your Career On. Our growth is supported by top investors like Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more details, visit www.ironcladapp.com or connect with us on LinkedIn.This role is hybrid, requiring attendance at our London office at least twice a week on Tuesdays and Thursdays for collaboration purposes. Additional in-office days may occur for team or company events.Candidates must possess the unrestricted right to work in the United Kingdom.Solutions Engineering at IroncladAs a Solutions Engineer (SE) at Ironclad, you will serve as a pre-sales technical expert within our Sales Team. Collaborating closely with prospects as well as our Sales, Implementation, and Product teams, you will play a pivotal role in the technical evaluation and sales process.Ironclad SEs are innovative, value-centric technology enthusiasts who thrive on interaction. They enhance sales through effective communication, focusing on customer use cases, technological infrastructure, and solution architecture. With an in-depth understanding of our platform, SEs enable prospects to see how Ironclad can meet their needs.Moreover, SEs contribute to the continuous improvement of our platform by capturing complex technical requirements from the market and translating them into actionable insights for our Product team.

Our MissionAt Omnea, we are transforming the operational landscape for enterprise businesses, starting with the most challenging aspect: procurement. The traditional procurement process can be cumbersome, often involving 50+ emails and coordination among Finance, Legal, Security, and IT departments just to approve a single purchase.Having secured $75M from Khosla Ventures, Insight Partners, and Accel, our aim is to streamline this process. Our innovative AI-driven platform connects every stakeholder, step, and system, enabling rapid, secure, and efficient procurement. We offer a comprehensive solution that allows users to request purchases, automate approvals and renewals, assess supplier risks in real-time, and gain complete visibility into spending.This represents a $7B+ untapped market, and our growth trajectory demonstrates the significant opportunity ahead: we have increased our Annual Recurring Revenue (ARR) tenfold to double-digit millions within just 18 months and have earned the trust of global enterprises such as Spotify, MongoDB, Monzo, and Albertsons. We are proud to be recognized as the 4th fastest growing startup in Europe.Our team has a successful track record, having previously scaled Tessian (a leading cybersecurity technology firm, backed by Sequoia, Balderton, and Accel, which was acquired post-Series C). Our members include former founders and operators who have successfully grown unicorns, launched top-tier products, and operated at the highest levels in the industry. You will collaborate with leaders such as Ben, Abs, Sabrina, and Rebe.What We're Looking ForWe are in search of a technically adept and customer-focused Enterprise Solutions Engineer to join our dynamic team. This role is perfect for someone enthusiastic about taking ownership in a pre-sales capacity, acting as the primary technical advisor to prospective clients.You will be instrumental in developing customer solutions, ensuring our platform aligns with their unique requirements, and facilitating a seamless transition to our Customer team. Your contributions will directly influence deal success, from conducting technical discovery sessions to crafting tailored demos and Proofs of Concept (PoCs), as well as troubleshooting and addressing technical inquiries. This collaborative position demands a blend of technical and finance/procurement expertise, along with a strong customer-oriented approach.

At Elliptic, we are pioneering the development of AI-driven tools that empower compliance teams to swiftly and confidently investigate cryptocurrency transactions. Our Automation Forge team is at the forefront of this innovation, crafting backend systems and AI integrations that support Elliptic's copilot, enabling investigators to track fund flows, identify trends, and manage risk in real-time.We are seeking a dedicated Backend Software Engineer to join our team and contribute to the design and implementation of APIs, workflows, and services that facilitate these capabilities.Your Impact:As a Software Engineer within the Automation Forge team, you will play a key role in designing and delivering robust, scalable services that underpin Elliptic’s copilot and other AI-enhanced functionalities.Collaborating with product managers, frontend engineers, and your technical lead, you will transform complex blockchain data into intuitive, user-centric solutions that assist compliance teams in tracing fund flows, revealing intricate patterns, and responding to risks with agility and assurance.By working collaboratively across various disciplines, you will contribute to the development of impactful features while consistently enhancing the quality, reliability, and usability of our platform. Your efforts will be instrumental in advancing Elliptic’s mission to create safer, more transparent, and efficient cryptocurrency markets.Your Responsibilities:Design, develop, and maintain backend services and event-driven systems utilizing TypeScript and Node.js.Build APIs and workflows that seamlessly integrate AI and LLM frameworks to enhance Elliptic's copilot and other intelligent features.Optimize and query data models across both relational and NoSQL databases.Work alongside cross-functional teams to bring features from concept to production.Participate in technical design reviews, planning sessions, and code reviews to continually enhance system quality.Contribute to infrastructure and observability practices within the team, ensuring shared responsibility for the performance of services in production.Your Qualifications:3–6 years of backend engineering experience specifically with TypeScript / Node.js.Strong API design expertise — you have developed and maintained production APIs and understand how to interface with external systems.Proficiency in data modeling — comfortable designing, optimizing, and querying data across various databases.Excellent collaboration skills — able to work effectively with diverse teams and communicate technical concepts clearly.

Application Deadline: We are actively interviewing candidates and aim to fill this role promptly upon finding the ideal match. JOIN OUR TEAMBecome a vital part of our innovative AGI safety product team, where your contributions will transform intricate AI research into actionable tools that mitigate AI risks. As a Backend Engineer, you will collaborate closely with our CEO (who also serves as Head of Product), product engineers, and members of the Evals team to develop products that ensure AI agent safety at scale. Our current focus is on creating tools that monitor AI coding agents for potential safety and security failures.In this small, dynamic team, you will have a significant opportunity to shape both the technology and the team culture while quickly taking on responsibilities. This role is perfect for you if you are passionate about building solutions that enhance the safety of AI agents and thrive in a fast-paced environment, enjoying close collaboration with researchers.KEY RESPONSIBILITIESInfrastructure & Architecture- Design and implement scalable backend systems capable of real-time processing and analysis of substantial AI agent logs.- Build and maintain efficient data processing pipelines to extract, transform, and store agent trajectory data.- Architect database schemas and data models optimized for high-throughput writes and complex analytical queries.- Ensure system reliability by implementing robust error handling, retry logic, and graceful degradation strategies.- Monitor system performance and optimize bottlenecks to guarantee sub-second latency for critical monitoring operations.API Development- Develop secure, well-documented RESTful APIs that facilitate customer integration of our monitoring products into their workflows.- Implement authentication, authorization, and rate limiting measures to protect customer data and ensure efficient resource usage.- Build webhook systems and real-time notification services to alert customers about critical safety events.- Design user-friendly API interfaces that cater to developers while remaining adaptable to various customer needs.

For over two decades, Smartsheet has been at the forefront of empowering individuals and teams to accomplish anything they set their minds to. Through our innovative work management solutions, we enable teams to automate mundane tasks, extract valuable insights, and scale operations more intelligently. Above all, we are dedicated to creating an environment that fosters big thinking, decisive action, and the pursuit of meaningful work. When challenges meet purpose, and passion transforms into progress, that is the magic we experience every day.We are in search of an Enterprise Solutions Engineer who will play a pivotal role in providing technical expertise throughout the inside sales process. As a trusted advisor, you will guide clients in the successful deployment and adoption of Smartsheet solutions.This prominent position is part of our Enterprise Sales team and will report directly to the Manager of Enterprise Solutions Engineering.Your Responsibilities:Become a recognized Smartsheet expert, developing comprehensive knowledge in workflow definition and solution design.Collaborate closely with Account Executives to deliver dynamic technical demonstrations of the Smartsheet SaaS platform, integrations, and add-ons.Work in tandem with fellow Solutions Engineers to craft inventive solutions tailored to customer requirements utilizing Smartsheet.Identify, construct, and present Smartsheet solutions that effectively address specific customer challenges.Foster strong relationships with sales teams to ensure successful sales engagements, which may include providing daily product and technical support to cross-functional partners.Assist in preparing technical responses to inquiries from prospects, FAQs, and knowledge base entries; help establish best practices for widespread usage across large enterprises.Engage with Product teams to align offerings with customer needs.Occasionally support marketing events by traveling onsite to represent Smartsheet, showcase the platform, and connect with customers or prospects.Perform other duties as assigned.

About AlphaSense:AlphaSense is a leading market intelligence platform that empowers the world's top companies to make informed decisions by eliminating uncertainty. Leveraging advanced AI technology, we provide reliable insights from a vast array of public and private content, including equity research, company filings, event transcripts, expert calls, news articles, trade journals, and proprietary research. In 2024, AlphaSense successfully acquired Tegus, furthering our commitment to enhancing decision-making for professionals through AI-enhanced market intelligence. This merger enables us to expand our content offerings and accelerate growth, benefiting our over 6,000 enterprise customers, including many from the S&P 500. Founded in 2011 and headquartered in New York City, we proudly employ more than 2,000 individuals across various global offices, including locations in the U.K., Finland, India, Singapore, Canada, and Ireland. Join our dynamic team!About the Role:We are seeking a skilled Sales Engineer to join our Application Specialist team. In this role, you will collaborate with our sales team to provide pre-sales support, conduct information security reviews, and manage large-scale technical implementations. Your expertise will be vital in determining product-market fit, facilitating organizational training, and successfully onboarding our initial Enterprise Intelligence clients.The expanding adoption of our Enterprise Intelligence offering is projected to drive significant growth for AlphaSense in 2025 and beyond, necessitating the addition of entrepreneurial-minded professionals to help us reach new market segments and maximize the product's potential.As a member of the Application Specialist team, you will be at the crossroads of customer engagement, sales enablement, product development, and engineering. Your responsibilities will include guiding clients through intricate business challenges, tailoring AlphaSense’s AI-driven insights to align with their objectives, and providing valuable feedback to shape our product roadmap. This position demands a high level of technical acumen, innovative problem-solving abilities, and exceptional client interaction skills.

Who We AreLightning AI is the innovative force behind PyTorch Lightning, established in 2019. We provide a comprehensive platform designed to streamline the development, training, and deployment of AI systems, effectively bridging the gap between research and production.Our merger with Voltage Park, a neocloud and AI Factory, empowers us to combine developer-centric software solutions with economical, large-scale computing capabilities. We equip teams with essential tools for experimentation, training, and production inference, ensuring built-in security, observability, and control.We cater to solo researchers, startups, and large enterprises alike, operating globally with offices in cities such as New York City, San Francisco, Seattle, and London. Our efforts are supported by notable investors including Coatue, Index Ventures, Bain Capital Ventures, and Firstminute.What We’re Looking ForWe are seeking a skilled Backend Engineer to develop and enhance the Lightning AI platform across various components, from the frontend and CLI to API, billing, security, and integrations. You will take full ownership of key features, driving development from concept to production while collaborating with a talented team of engineers, product managers, and designers. This role offers the chance to create groundbreaking technology that will revolutionize the machine-learning ecosystem!This hybrid position is based in our London office with a requirement of 2 in-office days per week. The salary range for this role is $120,000 - $250,000.

About usOwkin is a pioneering AI company dedicated to unraveling the complexities of biology. Our goal is to develop the first Biology Super Intelligence (BASI) by integrating advanced biological large language models, diverse patient data, and intelligent software. Central to our innovation is Owkin K, an AI copilot, and our specially fine-tuned LLM, Owkin Zero, which researchers, clinicians, and drug developers utilize to gain deeper insights into biology, validate scientific hypotheses, and accelerate the delivery of improved diagnostics and therapies.Please submit your CV in EnglishAbout the role:As a Senior AI Backend Engineer at Owkin, you will be instrumental in developing our leading Agentic AI product for biomedical researchers by merging robust engineering practices with state-of-the-art AI technologies. You will engage with a real-time system that integrates LLMs, tool-calling, and interactive UI elements, ensuring our users can interact seamlessly with intricate, domain-specific data.This position demands a balance of traditional engineering principles and innovative methodologies as you integrate LLMs and AI into our technology stack. If you are passionate about building and enhancing a dynamic product, this opportunity is tailor-made for you.Your expertise and experience will be vital in steering our multidisciplinary team towards strategic choices and empowering your colleagues.In particular, you will:Collaborate within a multidisciplinary team of product managers, designers, software engineers, machine learning experts, and biomedical scientists.Design, build, and maintain scalable, reliable AI systems.Drive technical decisions and provide context-aware solutions for AI systems in biological research.Leverage and pioneer evaluation methodologies to ensure continuous product enhancement.Experiment with cutting-edge industry solutions, including orchestration patterns, fine-tuning, specialized monitoring, feedback loops, and more.Lead core stack component development with a focus on sustainability, scalability, security, reliability, and performance.Foster team growth by sharing your expertise and mentoring colleagues through code reviews, technical discussions, and knowledge sharing.About you...

Join V7 LabsAt V7 Labs, we're revolutionizing the AI landscape by creating platforms that empower individuals to achieve peak performance with unmatched efficiency. Our goal is to convert human expertise into reliable AI, streamlining complex processes to be quicker, smarter, and more precise. We are experiencing rapid growth, supported by top investors and AI visionaries, including the creators behind Transformers and Gemini.Your RoleAs a Product Engineer, you will contribute to V7 Go, a platform designed to equip legal, finance, insurance, and accounting sectors with a customizable no-code AI agent toolkit. This tool focuses on harnessing multi-modal data to produce verifiable outputs while ensuring transparency in AI logic for accuracy and compliance.V7 Go integrates the latest models, including GPT-5, Claude 4.1, and Gemini 2.5, ensuring optimal accuracy and performance. Check out the V7 Go keynote for more insights into our innovative solutions.Team Dynamics and ImpactYou will report directly to Chris, our Engineering Manager, and collaborate within the Go Engineering team.Working alongside a dedicated team of up to 7 professionals, you will take on significant responsibilities encompassing coding, testing, planning, and analysis.You will have the autonomy to establish your own objectives, strategies, and metrics, emphasizing impactful outcomes rather than mere task completion.We value proactive engineers who take ownership of their work, demonstrating initiative in problem-solving and collaboration.Your Day-to-Day ResponsibilitiesFacilitating the application of foundational models to scale multi-modal data.Enhancing our platform to effectively manage complex multi-tenant usage patterns.Developing a comprehensive suite of APIs to support both our internal systems and customer-facing products.Delivering production-ready updates multiple times daily, collaborating closely with Product and Design teams to address customer needs.Candidate ProfileExperience in functional programming is essential. Familiarity with Elixir is advantageous, but languages such as Scala, GoLang, Node.js, Haskell, Clojure, and F# are also welcomed.Strong problem-solving skills and a proactive attitude towards challenges.

Role Overview:Join our dynamic Sales team at Flagright, where we empower financial institutions across the globe to unlock the full potential of our innovative AI solutions. We are seeking a driven Enterprise Account Executive in London, focused on accelerating the adoption of Flagright’s AI Agents throughout Europe. This is a pivotal role with complete ownership of the enterprise sales cycle, where you will engage with fintechs, banks, and financial institutions to secure complex deals while developing deep expertise in our products and the industry.In this role, you will manage the sales process from initial discovery to successful closure, proactively build a robust pipeline, and thrive in a fast-paced, autonomous environment. Expect to travel frequently and represent Flagright at conferences and events across Europe.Who Thrives at Flagright:Resilient individuals who have overcome challengesResourceful problem-solvers who utilize available toolsAssertive professionals with strong convictionsQuick learners with a thirst for knowledgeTeam players who value straightforward communication and meaningful workWho May Struggle Here:Those who require extensive guidanceIndividuals who view high expectations as unreasonablePeople prioritizing work-life balance over ambitionIndividuals who cannot cope with ambiguity or rejectionThose who prefer a consistent routine over adapting to changeKey Responsibilities:Revenue Ownership:Lead the complete enterprise sales cycle, from discovery to closureNegotiate complex, multi-stakeholder deals with financial institutions and fintechsMaintain a disciplined, high-quality pipeline focused on revenue achievementDrive account growth through expansions and upsellsPipeline & Market Development:Develop pipeline through proactive market engagement and lead generationRepresent Flagright at industry events and customer meetings across Europe

About UsPostman stands as the premier API platform globally, empowering over 45 million developers and 500,000 organizations, including 98% of the Fortune 500. We are dedicated to fostering an API-first world, enhancing the API lifecycle and facilitating collaboration to help users craft superior APIs efficiently.Headquartered in San Francisco, Postman boasts offices across Boston, New York, Austin, Tokyo, London, and Bangalore, its founding city. As a privately held company, we are supported by prominent investors, including Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Discover more at postman.com or connect with us on X via @getpostman.P.S: We encourage you to explore The "API-First World" graphic novel for deeper insight into our vision here at Postman.The RoleAs the leading API platform, Postman assists organizations across diverse sectors in collaboratively designing, building, testing, documenting, sharing, and managing their APIs. We are on an upward trajectory and are seeking a seasoned Enterprise Solutions Engineer to cater to our expanding enterprise clientele in the UKI (UK + Ireland) region.In this role, you will closely collaborate with the Sales, Product, and Customer Success teams to provide technical acumen throughout the sales process. You will act as a trusted advisor to our customers, elucidating how Postman’s platform can optimize their API lifecycle, enhance collaboration, and foster innovation. Your contributions will be pivotal in shaping customers’ API strategies, promoting product adoption, and ensuring technical success.If you have a passion for APIs, software development, and tackling intricate customer challenges, we are eager to welcome you to our team!

Join V7 Labs as an AI Solutions Engineer, where you will play a crucial role in harnessing the power of artificial intelligence to develop innovative solutions that drive efficiency and enhance performance across various sectors. This exciting opportunity is perfect for tech-savvy individuals eager to work in a dynamic environment where creativity and technical expertise intersect.

Join Anaplan, a team of innovators dedicated to enhancing business decision-making with our cutting-edge AI-driven scenario planning and analysis platform, empowering our clients to stay ahead of the competition.At Anaplan, our commitment to customer success and our vibrant Winning Culture unites us across teams and regions.Our clientele includes some of the most prestigious names in the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global companies that trust our top-tier platform.Our Winning Culture fuels our innovative teams. We embrace diverse thoughts and ideas, encourage leadership at every level, strive for ambitious goals, and love to celebrate our successes—both big and small.Rooted in the principles of being strategy-led, values-based, and disciplined in execution, you will find inspiration, connection, growth, and rewards with us. Bring your unique self and let’s shape the future together!Senior Solution Consultant – Enterprise AccountsAt Anaplan, we believe that transformative business changes are driven by individuals who are deeply curious and bold enough to question existing norms. We are seeking an experienced technical strategist and innovator who is passionate about solving complex business challenges with enterprise AI solutions. This role transcends mere software demonstration; it is about architecting a revolutionary future for how leading global companies strategize, decide, and act.Job DescriptionAs a Senior Solution Consultant, you will be a key member of our presales team, engaging with some of our largest enterprise clients. You will oversee the technical sales process, collaborating directly with customers as well as with sales, domain experts, business value consultants, product managers, customer success teams, and partners. A strong grasp of Financial Planning & Analysis (FP&A) or Financial Transformation will set you apart in this role.

Join Our Team as a Senior Product Engineer (AI)At Plain, we're revolutionizing customer support for the next generation of B2B enterprises. Our goal is to create the fastest and most powerful platform that enables businesses to transition from reactive support methods to building genuine relationships with their customers.Renowned companies like Cursor, Raycast, and Granola rely on Plain to centralize customer interactions, enhance team collaboration, and elevate workflows through advanced AI technology.The landscape of B2B customer support is evolving dramatically, with AI paving the way for innovative customer engagement strategies. Support has shifted from being a disconnected, slow process to a cohesive, company-wide initiative that spans channels like Slack, Discord, and beyond. The traditional methods just can't keep up anymore.This position is hybrid, requiring 3 days a week in our London office.Your RolePlain is in an extraordinary position, already powering support solutions for high-growth businesses with our incredibly fast and scalable platform. AI has been integral to our offering from day one, and now we’re committed to deepening its impact across all facets of modern customer support.We are on the lookout for a Senior Product Engineer with a passion for customer success to elevate our AI initiatives. In this role, you will develop the infrastructure necessary for rapid, secure, and confident delivery of AI features, taking ownership of challenges from inception to execution and playing a pivotal role in crafting a category-defining product.In this role, you will:Take full ownership of AI functionalities, including agents, assistants, insights, and beyond—from concept through to production.Design and implement backend services that support AI integrations and data pipelines.Create robust APIs and abstractions for internal AI applications.Enhance system scalability through caching, optimization, and processing patterns.Contribute to the evolution of our AI infrastructure, including architecture, evaluation, and iteration pipelines.Tackle complex challenges surrounding AI accuracy, reliability, and quality using rigorous quantitative methods.Represent our work externally through writing, speaking engagements, and connections with the broader AI community.This Role is Ideal for You If You...Are an experienced backend engineer with a proven track record of shipping AI products in the era of OpenAI and Anthropic, particularly in text and data-intensive AI applications.Possess a deep understanding of AI technologies and their applications in real-world customer support scenarios.

About Our TeamJoin our innovative AI Platform team at realtimeboardglobal, where we are at the forefront of Miro’s AI-powered product vision. We are dedicated to developing the internal platform, tools, and APIs that empower Miro’s product teams to integrate and scale AI applications seamlessly. Our mission is to create a robust and adaptable technical foundation for AI innovation, enabling our teams to work efficiently, innovate responsibly, and deliver exceptional AI features to our users.Your RoleAs a Senior Backend Engineer within our AI Platform team, you will play a pivotal role in constructing and enhancing the core infrastructure that powers AI across Miro. You will establish the technical groundwork for how we develop, deploy, and manage AI/ML capabilities, serving tens of millions of users as we transition into an increasingly intelligent product. You will design internal tools that allow teams to experiment with and release AI features swiftly and responsibly, as well as manage data pipelines for AI applications. This is a unique opportunity to influence how AI is developed and embraced company-wide.

At Plain, we are revolutionizing customer support for the modern B2B landscape. Our aim is to develop the most rapid and powerful platform, enabling companies to transcend traditional reactive support and foster genuine customer relationships.Renowned companies such as Cursor, Raycast, and Granola trust Plain to consolidate their customer interactions, enhance team collaboration, and elevate their workflows through the integration of AI.The B2B customer support sector is experiencing a monumental transformation, with AI redefining customer engagement. Support is evolving from a siloed function to a collaborative effort across platforms like Slack, Discord, and other communication channels. The outdated methods of slow, manual, and fragmented processes are no longer viable.This position offers a hybrid work model, requiring 3 days a week in our London office.Key ResponsibilitiesWorking at Plain involves more than just managing tasks; it encompasses owning and addressing challenges comprehensively—from infrastructure decisions to feature design and user interface elements.In this role, you will:Influence Product Strategy: Contribute to the technical architecture and product roadmap, effectively balancing customer insights with long-term product sustainability.Deliver Features from Concept to Launch: Define, develop, and deploy product features that directly address customer needs. Teams include:Core Product Team: Manage all customer-facing channels (Slack, Discord, Email, etc.), core data models, and customer requests while balancing rapid execution with foundational integrity.Developer Infrastructure Team: Create the essential tools that empower every engineer at Plain to effectively deliver and maintain the product, with a focus on optimizing team speed and minimizing obstacles.Enhance Backend Architecture: Tackle some of our most intricate challenges, from data modeling to high-performance reporting, establishing standards for our development processes.Optimize Developer Experience: Ensure that Plain is not only user-friendly but also developer-friendly, from data pipelines to APIs.

Join Edra: Pioneering Solutions in Enterprise AIAt Edra, we're tackling one of the most challenging issues in enterprise AI: while AI models are inherently generic, company processes are uniquely specific. Our mission is to develop AI agents that comprehend how these processes operate and effectively manage their tasks.As a Series A startup, we are proudly supported by Sequoia and other prestigious venture capital firms. With our teams expanding in New York and London, we are a highly technical group comprising engineers, AI researchers, and strategists who all uphold a rigorous standard for talent. We believe that exceptional individuals are the cornerstone of our future success.Your RoleWe seek dedicated Backend Engineers who are passionate about the art of software development. Your focus will be on implementing strong typing, thoughtful API design, and robust data modeling. You will not be developing AI models; instead, you will construct the surrounding ecosystem: the platform, workflows, interfaces, integrations, and observability that render our AI applicable in real-world scenarios. As one of the early engineers at Edra, you will have the opportunity to influence not only the product but also the engineering culture, tooling decisions, and technical frameworks upon which our company is built.Our approach is intentional and thorough. There is no distinction between 'building it' and 'shipping it'—you will oversee the journey from conceptualization to deployment, taking full ownership of your outcomes. We prioritize thoughtful development over speed, striving for a balance between velocity and quality.Key ResponsibilitiesDesign and implement platform systems utilizing Python (FastAPI), including API contracts, database schemas, and infrastructureDevelop and sustain connectors, integrations, and data pipelines that link our platform to external systemsCreate internal libraries, tools, and interfaces that enhance the productivity of the engineering teamTake full ownership of your work by gathering context, managing dependencies, and driving tasks to completion independentlyEngage in multiple roles across the stack—design a schema in the morning, develop the API layer in the afternoon, and troubleshoot a deployment issue by day’s endParticipate in weekly product meetings, understand user interactions with your creations, and help shape future developmentsCollaborate daily with a small, elite team of engineers and AI specialistsHave a direct impact on the technical direction: select tools, establish patterns, and define conventions for the team

About DecagonDecagon stands at the forefront of conversational AI, enabling brands to provide unparalleled concierge-level customer experiences. Our cutting-edge technology empowers leading enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate personalized and engaging interactions across all communication channels, including voice, chat, email, and SMS.We envision a future where customer interactions are revolutionized, moving from mundane support tickets to swift resolutions and enriching conversations that foster deeper relationships. Our mission is supported by prestigious investors, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, who share our innovative vision.As a company that values collaboration and excellence, we operate from our London office, where our principles—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—guide our collective growth and success.About the RoleWe are seeking a Senior Solutions Engineer, a pivotal technical role that will help define the future of our AI-driven solutions in the enterprise sector. This position bridges pre-sales engineering, product strategy, and enterprise architecture. You will act as a trusted technical advisor to enterprise clients, facilitating value-driven solutions and integrating Decagon’s AI-native platform into complex ecosystems.