Customer Solutions Engineer at ITRS | London

About ITRSITRS Group Limited is honored to be recognized as a Great Place to Work, providing cutting-edge enterprise SaaS solutions. Our esteemed clientele includes 90% of the world's leading investment banks, a testament to our excellence and reliability in the industry. With strong backing from prominent private equity investors, we are on a fast-paced growth trajectory.Our headquarters is located in Shoreditch, London's vibrant tech sector, with additional offices spread across the UK and internationally, from the Netherlands to Manila, New York City, and Florida. We take pride in fostering a diverse, friendly, and dynamic workplace culture, emphasizing internal promotions and the continuous development of our team members.Scope of RoleWe are seeking a seasoned Customer Solutions Engineer to join our team. In this role, you will play a vital part in propelling our sales initiatives forward.Reporting to the Global Head of Customer Engineering within the Customer Solutions and Success team, you will operate at the intersection of Sales, Marketing, Product, and Engineering to assist our Sales Executives in achieving their annual sales goals. This involves delivering technical presentations and product demonstrations to potential clients, facilitating technical workshops to ascertain requirements, and implementing our solutions as part of Proof of Concepts.Key Responsibilities: Develop a comprehensive understanding of our products and technologies. Lead presentations, demonstrations, and discussions with CXO and VP-level stakeholders within major enterprise accounts. Analyze and translate client requirements into practical solutions. Support the sales team throughout the sales cycle as a technology and product expert. Execute Proof of Concept projects to build client confidence and secure acceptance, coordinating logistics with all partners. Respond professionally to customer RFPs/RFIs. Position our technology competitively in the market. Represent our products, corporate values, and brand at customer interactions and industry events such as conferences and seminars. Propose innovative solutions to overcome technical challenges encountered during the sales process. Conduct Technical Account Management (TAM) for key accounts. Travel regionally for client meetings, marketing events, and Proof of Concepts.

At ITRS, we are dedicated to ensuring that society's critical technology operates seamlessly. Our mission is to provide automated and comprehensive IT observability solutions that protect vital applications while fostering innovation. We uniquely serve the most demanding and regulated industries, earning the trust of 90% of Tier 1 capital markets firms.We believe that when our team flourishes, our customers do too. Join us to experience:A supportive culture – We take pride in being recognized as a Great Place to Work for multiple consecutive years, thanks to our inclusive and nurturing environment.Meaningful work – Contribute significantly by engaging with thousands of global customers across industries that keep the world functioning, including 9 out of the top 10 investment banks.Opportunities for growth – Whether you are at the beginning of your career or are a seasoned professional, we are committed to your personal and professional development, as evidenced by team members who have thrived here for over a decade.With our headquarters based in London and teams spread across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner.Role OverviewIf you have hands-on experience with monitoring or observability tools and are looking for a new direction in your career, this position could be an excellent match. We are seeking an individual who not only comprehends the technology but also possesses a strong personality, excels at relationship building, and consistently prioritizes client value.Whether you are currently in a Customer Success, Technical Account Management, or a related role, what counts most is your proven experience in enterprise-scale environments and a genuine passion for leveraging monitoring and observability tools to create meaningful impact.At ITRS, Customer Success is about being a trusted partner. Our clients expect more than just theoretical knowledge; they seek professionals who have practical experience, understand the challenges first-hand, and can help translate technology into tangible outcomes.Your Responsibilities as a Customer Success Manager:Establish and nurture relationships with customers as their advocate and trusted advisor.Translate customer objectives into adoption and value strategies utilizing ITRS products.Monitor and analyze customer health, usage, and adoption to devise proactive interventions.Identify retention risks and take timely action to mitigate them.Facilitate workshops and business reviews to uncover client needs, track progress, and align on results.Gather and relay customer feedback to influence product development.Collaborate with internal teams (Support, Professional Services, Product, Account Management) to achieve customer objectives.Document engagements and maintain transparency regarding activity, outcomes, and risks.Contribute to the enhancement of Customer Success practices as our function evolves.

Join the ITRS TeamAt ITRS, we are dedicated to ensuring that society's essential technologies operate seamlessly. Our mission is to provide automated and comprehensive IT observability solutions that protect critical applications while fostering innovation. We stand out as the only monitoring and observability platform tailored for the most demanding and regulated industries, earning the trust of 90% of Tier 1 capital markets firms.We believe that when our team flourishes, so do our customers. Here’s what you can expect:A supportive culture – Recognized multiple times as a Great Place to Work for our inclusive and collaborative environment.Impactful work – Contribute to the success of thousands of global clients across industries that are vital to the functioning of the world, including 90% of leading investment banks.Opportunities for growth – Whether you are launching your career or are a seasoned professional, we are dedicated to your development, as many of our team members can attest to after thriving in their roles for over a decade.With our headquarters in London and teams strategically located across the US, Europe, and Asia, ITRS merges the nimbleness of a high-impact tech business with the stability of a private equity-backed global partner.Role OverviewAs a Senior Salesforce Administrator, reporting to the Revenue Operations Systems Lead, you will play a pivotal role in ITRS's commercial growth engine as an individual contributor. The Revenue Operations Systems team is responsible for building and maintaining the frameworks that drive revenue growth, ensuring the stability, optimization, and scalable evolution of our commercial ecosystem.Your contributions will shape ITRS's comprehensive commercial technology strategy and enhance go-to-market execution. By joining this team, you will have a direct impact on ITRS's growth trajectory, reinforcing the systems that fuel our revenue organization, enhancing performance, and facilitating continuous improvement across the go-to-market team.This is a permanent, full-time position based at our London headquarters with a hybrid working arrangement.Your ResponsibilitiesCollaborate across the commercial ecosystem to ensure that changes are scalable, maintainable, and adhere to architectural best practices.Drive continuous enhancements to Salesforce, ensuring it remains the definitive source of commercial information at ITRS.Support systems intricately integrated with Salesforce, crucial for go-to-market execution, including Clari, Apollo, and ZoomInfo.Monitor and ensure the stability and purpose-fit of integrations as the ecosystem evolves.Collaborate with teams and vendors to troubleshoot issues and implement enhancements.Advise on best practices, scalable configurations, and process improvements.Provide daily user support and troubleshoot issues effectively.

About ITRSAt ITRS, we empower essential technology for society. Our goal is to provide automated, comprehensive IT observability solutions that protect critical applications and foster innovation. As the only monitoring and observability platform tailored for the most stringent and regulated industries, we are trusted by 90% of Tier 1 capital markets firms.Our team’s success translates into customer success. Join us, and you will discover:A supportive culture – We take pride in being recognized as a Great Place to Work for multiple consecutive years, thanks to our inclusive and encouraging environment.Meaningful work – Contribute to real impacts for thousands of global clients across industries vital to the world, including 90% of the top investment banks.Opportunity for growth – Whether you are just starting or have years of experience, we are committed to your professional development. Just ask our team members who have flourished with us for over a decade.With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a dynamic tech company with the stability of a private equity-backed global partner.Role OverviewAs a Senior Product Designer / UX Designer, you will spearhead the end-to-end user experience for the ITRS observability platform, concentrating on delivering enterprise-grade solutions for large, multi-site clients who demand a cohesive, “single pane of glass” experience. This encompasses analytics dashboards, real-time alerting, Open Telemetry-driven insights, AI interactions, and integrated operational views across distributed environments.This is a permanent, full-time position reporting to our Group Product Manager. You will have the flexibility to work from our New York office or London headquarters on a hybrid-work schedule, with a salary range of $115,000 - $140,000 per annum (in NY).Key ResponsibilitiesLead user research, usability testing, and workflow discovery for dashboards, alerting systems, diagnostics, and AI-driven insights.Design scalable, data-driven interfaces that cater to complex multi-environment deployments.Create visualizations and workflows that consolidate metrics, logs, traces, and topology into a unified enterprise view.Enhance the UX of real-time alerting to facilitate enterprise triage, cross-site incident correlation, and swift responses.Develop interaction models for AI in an enterprise operations context.Deliver wireframes, prototypes, and final designs that align with cross-product coherence and enterprise standards.Collaborate with Product Managers and engineers to ensure quality implementation across distributed product teams.Improve accessibility, clarity, and workflow efficiency across all observability initiatives.

About ITRSRecognized as a Great Place to Work, ITRS is a leading Enterprise SaaS provider delivering innovative solutions that ensure critical technologies operate with efficiency. Our mission is to empower organizations through comprehensive and automated IT observability solutions that protect essential applications while fostering innovation.Our esteemed clientele includes 90% of the world’s foremost investment banks, and we are supported by top-tier private equity investors, driving our rapid growth.Our headquarters is situated in Shoreditch, the vibrant tech hub of London, with additional offices across the UK and globally, from the Netherlands to Manila, New York City, and Chicago. We take pride in cultivating a diverse, friendly, and dynamic culture, emphasizing internal promotions and the development of our team members.Role OverviewITRS is seeking a Senior Java Software Developer to join our London-based Platform Team, reporting directly to the Engineering Manager. As part of a larger global Engineering Team, you will contribute to our Core Platform layer, which consists of distributed services designed to ingest, transform, and materialize observability data. This data will then be made accessible to various distributed applications focused on visualization, integration, analytics, and other domain-specific solutions. We aim to enhance our core platform team in preparation for increased customer adoption projected through 2025.This is a permanent, full-time position with a hybrid work schedule based in our London office.Key ResponsibilitiesEngage in all stages of the product lifecycle, including design, development, documentation, testing, integration, deployment, and ongoing support.Mentor team members to foster a culture of mutual growth and learning.Approach product and client challenges with a curious mindset, striving for a thorough understanding of our solutions.Collaborate with team members to craft innovative, customer-focused solutions.Participate in team support responsibilities to ensure reliable service delivery to our clients.Champion a quality-driven culture, offering guidance and support in best practices to less experienced team members.First 30 Days Goals:Gain a comprehensive understanding of our company, team dynamics, and product offerings.Complete hands-on training with ITRS Analytics and other products within our portfolio.Follow an onboarding checklist and connect with team members across various departments.Engage in meetings, demos, and presentations alongside current team members.Review recorded sales calls to learn about our sales processes.Start taking ownership of parts of the agenda as you become more comfortable.First 60 Days Goals:Continue collaborative work with current team members to deepen understanding and contribution to the team.

Join ITRS, where we empower critical technology to function seamlessly. Our mission is to provide innovative and automated IT observability solutions that protect vital applications and foster innovation. As the sole monitoring and observability platform tailored for the most demanding and regulated sectors, we are trusted by 90% of Tier 1 capital markets firms.At ITRS, we believe our success is intertwined with the success of our team. Here, you will discover:A supportive culture – We are honored to be recognized multiple years in a row as a Great Place to Work, thanks to our inclusive and nurturing environment.Meaningful work – Contribute positively to the operations of thousands of global customers in industries that sustain the world, including nine out of ten leading investment banks.Opportunities for advancement – Whether you're just starting your career or have years of experience, we are dedicated to your growth. Just ask our team members who have flourished here for over a decade.Headquartered in London, with teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech company with the reliability of a private equity-backed global partner.Role OverviewAs an Interim Group Financial Accountant, you will directly report to our Group Finance Manager. Your primary role will be to establish and maintain an exceptional financial control environment across the group. You will assist the finance team in producing monthly, quarterly, and annual financial reports, while also driving the ongoing enhancement of our systems and team to achieve scalability and efficiency.We are seeking a contractor for a three-month engagement due to a recent acquisition and an increased workload within the team. This is a full-time role based in our London office, following a hybrid working model.Key ResponsibilitiesTechnical Accounting: Assist with various technical accounting projects.Month-End Accounting: Manage month-end reconciliations and related tasks for monthly reporting.Budgeting and Forecasting Support: Collaborate with our FP&A team on ad hoc requests.Year-End Audit Assistance: Gather information for external auditors and prepare/review statutory financial accounts.Global Tax Compliance: Participate in aspects of tax compliance, including corporation tax and VAT returns.Reporting Systems Improvements: Engage as a strategic thinker in ongoing internal system enhancements.Consolidated Financial Statement Preparation: Aid in preparing consolidated financial statements.Process Compliance: Ensure adherence to current processes and contribute to their development.

Join Our Team at ITRSAt ITRS, we specialize in making critical technology work for society. Our mission is to provide comprehensive and automated IT observability solutions that protect essential applications and foster innovation. As the only monitoring and observability platform tailored for the most demanding and regulated industries, we are trusted by 90% of Tier 1 capital markets firms.We believe that a thriving team leads to satisfied customers. With us, you will discover:Supportive Culture – We are proud to be recognized as a Great Place to Work for several consecutive years, thanks to our inclusive and nurturing environment.Impactful Work – Contribute meaningfully to the success of thousands of global clients in industries that sustain the world, including 9 out of the 10 leading investment banks.Career Growth – Whether you are launching your career or bringing extensive experience, we are dedicated to your professional development, as shown by our team members who have thrived here for over a decade.Headquartered in London with teams across the US, Europe, and Asia, ITRS combines the agility of a dynamic tech enterprise with the stability of a private equity-backed global partner.Role OverviewThis pivotal role will shape the future of ITRS as you report to our Global Head of Product and GTM Strategy. You will lead the development of the next generation of Digital Experience Monitoring, simplifying complex data into elegant user journeys that empower decisive actions. Your focus will be on achieving clarity, rapid insights, and seamless adoption, which includes enhancing the trial-to-paid conversion in a product-led framework. You will be engaged in building, testing, and iterating, utilizing AI where beneficial. Your contributions will elevate the platform's aesthetics and enhance our design system for a consistent user experience. If you relish solving challenging problems and aspire to transform how users interact with live data, this position is tailored for you.This position offers significant ownership and visibility. You will have a strong influence over our product development. As a Senior Product Designer, you will focus on outcomes rather than just deliverables, staying close to customer feedback to translate insights and technology into a compelling design vision. You will simplify complex information for user comprehension and action, valuing craftsmanship and consistency while caring about measurable results for users and the business in this individual contributor role.This role supports a hybrid work arrangement from our London headquarters.Your Responsibilities as a Senior Product Designer:Transform research and product data into well-defined problems, hypotheses, and user journeys.Design intuitive, data-rich workflows and dashboards that provide quick insights.Create wireframes, prototypes, and high-fidelity UI in Figma, leading them through to production.Enhance the visual quality of all screens, ensuring clarity in typography, spacing, motion, and color use.Collaborate with engineering teams to implement designs effectively.

About ITRSAt ITRS, we empower critical technology that supports society. Our mission is to provide automated and comprehensive IT observability solutions that protect vital applications and foster innovation. As the only monitoring platform tailored for the most challenging and regulated sectors, we are trusted by 90% of Tier 1 capital markets firms.We believe that when our team flourishes, our customers do too. Join us to experience:An empowering culture – Proudly recognized as a Great Place to Work for several consecutive years due to our inclusive and supportive environment.Impactful work – Contribute to meaningful projects for thousands of global customers across industries essential to global operations, including 9 out of the top 10 investment banks.Opportunities for growth – Whether you're beginning your career or have years of experience, we are dedicated to your professional development. Just ask our team members who have thrived here for over a decade.With our headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner.Role OverviewThe ITRS IT Infrastructure Team works collaboratively to maintain an efficient working environment for all team members. This includes providing technical support across ITRS offices worldwide, addressing IT issues related to our infrastructure and staff needs.As an Infrastructure Analyst for our Domain Consolidation Project, you will lead the initiative to merge multiple Microsoft Entra, Active Directory, and LDAP domains within the established project framework. You will collaborate with a third-party partner engaged to provide guidance and support throughout this process.You will report directly to the Global IT Infrastructure Manager and the Programme Management team. This position offers a 6-month full-time contract with a hybrid work arrangement.Your ResponsibilitiesExecute the Domain Consolidation Project objectives effectively.Collaborate with fellow IT team members to implement the project while minimizing disruptions for ITRS staff.Coordinate with third-party contractors engaged in the Domain Consolidation project.Provide regular updates on project status to the Programme Management team and ITRS leadership.Recommend potential tools and specific implementation strategies to achieve project goals.Ensure the final implementation adheres to ISO 27001 certification standards.Document the final implementation in accordance with ITRS standards.

Join Our Team at ITRSAt ITRS, we empower society's critical technologies. Our objective is to provide automated and comprehensive IT observability solutions that protect essential applications and foster innovation. We stand out as the sole monitoring and observability platform tailored for the most stringent and regulated sectors, earning the trust of 90% of Tier 1 capital markets firms.We recognize that our team's success translates into our customers' success. Here, you will experience:An empowering culture – We take pride in being recognized as a Great Place to Work for several consecutive years, thanks to our inclusive and supportive environment.Impactful work – Contribute meaningfully to a diverse range of global customers in industries that are vital to the world's economy, including 9 out of the top 10 investment banks.Opportunities for advancement – Whether you're at the beginning of your career or have years of expertise, we are dedicated to your professional growth, as evidenced by our team members who have thrived here for over a decade.Headquartered in London, with teams in the US, Europe, and Asia, ITRS combines the agility of a high-impact technology firm with the reliability of a private equity-backed global partner.Role OverviewThe Director of Brand Strategy and Content Development will spearhead the evolution of ITRS's brand and establish our position as a thought leader in the observability sector. You will create an executive media strategy, cultivate world-class expertise, and develop systematic content initiatives that resonate with target audiences throughout their purchasing journey.Reporting directly to our Chief Marketing Officer, you will work closely with executive leadership, Product Management, Sales, and Demand Generation teams. This role can be based in either our New York or London office, with a hybrid work schedule. For the New York location, we offer a competitive benefits package and a compensation range of $150,000 - $180,000 per annum.Your Responsibilities:Lead the comprehensive brand repositioning from an IT monitoring vendor to the premier observability platform for regulated sectors.Oversee the evolution of visual identity and the consolidation of our digital presence to support brand modernization.Position ITRS executives as authoritative voices in observability, regulatory compliance, and financial services technology.Secure media coverage at key industry events, podcasts, and publications.Craft a unified brand narrative and content frameworks that ensure consistent messaging across all channels.Build and manage a cohesive content team, including content managers, brand strategists, and visual designers.Develop a content strategy that balances demand generation (95% of the market) with demand capture (5% actively purchasing).

ITRS Group Limited is seeking a Professional Services Consultant based in London. This position centers on guiding clients through the adoption and optimization of ITRS software solutions. Role overview The Professional Services Consultant works directly with organizations to understand their operational needs and deliver tailored consulting services. The role involves close collaboration with clients to ensure software solutions are implemented smoothly and deliver measurable value. What you will do Conduct needs assessments to identify client requirements and objectives Facilitate workshops that help clients understand and utilize ITRS products Deliver training sessions to support successful software adoption Collaborate with cross-functional teams to gather client feedback and contribute to product improvements Collaboration This role works across teams and with a range of clients, requiring strong communication skills and an ability to adapt solutions to varied business environments.

Location: London (Hybrid Working - 3 days per week office attendance) About Zuora At Zuora, we’re redefining what it means to operate a Modern Business. As the global economy shifts towards subscription and usage-based models, we empower organizations to foster enduring customer relationships that promote sustainable growth—benefiting their businesses, their customers, and the planet. Our innovative platform enables some of the world’s leading companies across various sectors including software, media, telecommunications, IoT, and more to effectively monetize new business models, enhance customer relationships, and deliver outstanding digital experiences. The Team & The Opportunity We are in search of a Senior Customer Solution Engineer to join our expanding EMEA team, focusing on enterprise customers and prospects throughout the region. This role is highly collaborative and customer-focused, placing you at the intersection of technology, business strategy, and value-driven selling. You'll work closely with Account Executives, Product, Solutions, and Customer teams to guide organizations in understanding the potential of Zuora and translating that into tangible business outcomes. This position is location-specific and ideal for a candidate based in the London or Home Counties area, with regular collaboration in our office to maximize impact. What You’ll Be Doing Become a trusted expert in Zuora through thorough onboarding and training across our products, solutions, and use cases. Establish strong technical relationships with customers and prospects, gaining a deep understanding of their goals, constraints, and operational models. Lead engaging product demonstrations and technical presentations for senior stakeholders, including C-level executives. Craft customized, end-to-end demonstrations aligned to each customer’s strategic objectives across various industries. Support intricate enterprise sales cycles by achieving technical victories, addressing objections, and distinctly showcasing Zuora’s value proposition. Collaborate with Product and Solutions teams to impact roadmap priorities based on customer and market insights. Manage adoption and technical health across accounts, ensuring customers derive value and achieve their defined KPIs. Contribute to shaping the commercial strategy and more.

Our MissionAt Omnea, we are transforming the way enterprise businesses function, beginning with one of their most challenging areas: procurement. A single purchase can often take months, generating over 50 emails and involving Finance, Legal, Security, and IT departments just to gain approval.We have successfully raised $75M from esteemed investors like Khosla Ventures, Insight Partners, and Accel to address these challenges. Our innovative AI-driven platform connects every stakeholder, step, and system to ensure that the purchasing process is swift, secure, and streamlined—offering a unified platform for requests, automated approvals and renewals, real-time supplier risk assessment, and comprehensive spend visibility.With a market potential exceeding $7B, our growth trajectory demonstrates the vast opportunity at hand: we have achieved a tenfold increase in ARR, reaching double-digit millions in just 18 months, and are trusted by leading global enterprises such as Spotify, MongoDB, Monzo, and Albertsons. We are proud to be recognized as the 4th fastest-growing startup in Europe.Our team has a proven track record scaling Tessian, a cybersecurity tech company backed by Sequoia, Balderton, and Accel, which was acquired post-Series C. Our diverse team consists of former founders and operators who have successfully grown unicorns, launched top-tier products, and executed at the highest levels. You'll collaborate with industry leaders such as Ben, Abs, Sabrina, and Rebe.What We're Looking ForWe are on the lookout for a technically proficient and client-focused Solutions Engineer to join our dynamic team. This position is ideal for an individual who is motivated to take ownership within a pre-sales role, acting as the primary technical consultant to potential clients.In this pivotal role, you will be instrumental in tailoring customer solutions, aligning our platform to address unique requirements, and ensuring a seamless transition to our Customer Success team. Your contributions will significantly influence the success of deals, encompassing activities such as conducting technical discovery sessions, creating custom demos/Proofs of Concept (PoCs), troubleshooting, and responding to technical inquiries. This collaborative position requires a blend of technical knowledge and finance/procurement insight, complemented by a customer-centric approach.

The RoleAs a Solutions Engineer, you will serve as a pivotal link between customer requirements and technical implementation in enterprise agreements. Your role involves translating intricate demands into practical, high-impact solutions, ensuring that every proof of concept is not only precise but also scalable and positioned for ultimate success.Collaborating closely with Account Executives, Product, and Engineering teams, you will tackle technical inquiries, resolve complex challenges, and design solutions that deliver significant value to our clients. With constant feature releases at Kernel, you will remain at the forefront of client needs and the latest market innovations.What You’ll Be Doing:Collaborating with Account Executives in late-stage sales cycles as the technical authority.Executing and delivering high-quality proofs of concept within established timelines.Leading and overseeing the complete implementation cycle from initiation to go-live.Designing, building, and deploying tailored AI agents using Kernel’s tools.Acting as a trusted advisor for a diverse client portfolio.Providing constructive feedback to the Product team to foster continuous improvement and iteration.What You Bring:3–5 years of experience in a client-facing analytical or technical role, such as Solutions Engineering, Technical Account Management, or Consulting.Strong technical proficiency (APIs, JavaScript, etc.) and a solid understanding of data systems.Exceptional analytical and problem-solving skills, with meticulous attention to detail.Adept at navigating ambiguous situations and creatively addressing technical challenges.Experience in fast-paced, startup environments.Ability to manage multiple client engagements and projects simultaneously.Excellent communication skills and the ability to cultivate trusted relationships with customers.Willingness to occasionally work extended hours to support US-based clients.Nice to have, but not required:Experience with AI products or relevant use cases.Familiarity with RevOps workflows and systems, including CRMs and associated tools.

About AntithesisAt Antithesis, we are transforming the landscape of modern distributed systems testing and deployment. Our innovative platform is trusted by engineering teams that prioritize unwavering reliability, scalable performance, and intricate technical insights. We don’t just ensure system correctness and reliability; we exist because developers need a superior solution. If you’ve faced the frustration of production outages, endured challenging on-call weeks, or experienced release delays due to critical bugs, you’ll resonate with our mission. If you're driven by a passion for developer-centric products, system resilience, and accuracy, we want to hear from you.About the RoleWe seek an innovative thinker who thrives in challenging environments and isn’t afraid to disrupt the norm. As a Solutions Engineer, you will deploy the powerful tools and technologies from the Antithesis platform to identify bugs and challenge our customers’ software. You will effectively communicate and persuade potential customers about the revolutionary approach to software testing and reliability that Antithesis embodies.What You'll DoLead Proof-of-Concept (POC) initiatives to showcase the value of Antithesis products to prospective customers.Engage in onboarding processes for new customers.Provide technical support to the sales team through qualifications and consultations.Facilitate workshops for customers focusing on Property-based Testing (PBT) and other relevant topics.Identify bugs and evaluate open-source software.Establish thought leadership in testing complex systems.Create, maintain, and present product demonstrations.Guide customers and prospects in utilizing the Antithesis platform and its testing methodologies.Who You AreTechnically adept and curious about technology trends.Eager for new challenges and opportunities.Keen to learn and adopt emerging technologies.Resilient under tight deadlines and high-pressure scenarios.Excellent communicator, both in writing and verbally.Collaborative team player, able to work effectively with a small, skilled team.Professional yet adaptable, comfortable in a fast-paced environment.

OPSWAT is a leading global provider of cybersecurity solutions for IT, OT, and ICS critical infrastructure. Our end-to-end platform empowers public and private sector organizations to safeguard their complex networks, secure their devices, and maintain compliance. With over 20 years of dedication to technological innovation, we have earned the trust of more than 1,700 global organizations, governments, and institutions, solidifying our commitment to protecting the world's critical infrastructure.The Role:As a Solution Engineer, you will be the primary technical resource for our regional sales team in Italy, playing a crucial role in identifying customer challenges and aligning our solutions with their needs. You will demonstrate our products, convey our vision, and act as a trusted advisor to our clients while advancing the sales process.You will also collaborate closely with the engineering team to influence product direction. The ideal candidate has a proven background in corporate sales and a successful history of supporting large, complex enterprise sales.Key Responsibilities:Collaborate with the OPSWAT sales team and partners to develop enterprise business.Manage customer expectations and facilitate solution adoption.Enhance customer confidence and awareness of our products.Prepare and deliver comprehensive responses to industry RFPs.Train and certify resellers and partners.Present at industry conferences and seminars.Support proof of concepts, implementations, and installs to meet customer demands.

About UsAt TwelveLabs, we are at the forefront of developing innovative multimodal foundation models that enable video comprehension akin to human understanding. Our transformative models have set new benchmarks in video-language integration, enhancing our ability to intuitively analyze and interact with diverse media formats.With an impressive $107 million in Seed and Series A funding, we are supported by elite venture capital firms including NVIDIA's NVentures, NEA, Radical Ventures, and Index Ventures, along with influential AI pioneers like Fei-Fei Li, Silvio Savarese, and Alexandr Wang. Our headquarters are located in San Francisco, complemented by a significant presence in the APAC region through our office in Seoul, which emphasizes our dedication to global innovation.We pride ourselves on being a global company that celebrates the individuality of each team member. The diverse cultural, educational, and life experiences within our workforce empower us to constantly challenge conventional thinking. We seek passionate individuals who resonate with our mission and are eager to make a meaningful impact as we redefine the future of technology in video understanding and multimodal AI.About Our TeamThe Field Engineering team plays a crucial role in ensuring the seamless and effective implementation of TwelveLabs' video understanding APIs for developers and enterprises. We serve as trusted advisors and thought partners to our clients, helping them unlock the full potential of our multimodal foundation models and products.The Solutions team, a vital part of Field Engineering, is dedicated to expediting the sales process for high-potential prospects and clients. Collaborating closely with the Sales team, we communicate technical benefits, design impactful proof-of-concepts, and illustrate how our platform addresses key business challenges.About the RoleWe are looking for a Solutions Engineer who will assist prospects in discovering and validating the transformative capabilities of video AI. As a technical expert throughout the sales cycle, you will collaborate with Account Executives to assess opportunities, define use cases, design and conduct proof-of-concepts, and showcase the business value of our multimodal foundation models.Your role will involve providing technical guidance throughout the sales journey while working in tandem with Sales, Product, Partnerships, and Engineering teams. This position is highly autonomous and requires creativity, thriving in an unstructured, fast-paced environment.This role is remote.

About SanaSana is a pioneering AI lab dedicated to creating superintelligence for the workplace. We believe that organizations can achieve their goals more efficiently when individuals can effortlessly access knowledge, automate repetitive tasks, and learn anything with the support of advanced AI. As part of Workday, our mission is to develop AI solutions that enhance human capabilities.About the RoleAs a Solutions Engineer, you will be crucial in connecting our product development teams with clients. You will collaborate with innovative organizations to design, validate, and deploy transformative solutions across our two primary offerings: Sana Agents and Sana Learn. In the Sana Agents domain, your focus will be on operationalizing agentic AI by integrating systems, designing workflows, and showcasing how intelligent agents can navigate and utilize a company’s tools and knowledge base. In the Sana Learn area, you will partner with L&D, HR, and business leaders to build modern learning ecosystems, from AI-driven authoring tools to robust learning programs, analytics, and integrations.As our client base and user adoption grow, your role will evolve to include mentoring new solution engineers, scaling your implemented solutions, and refining the playbooks necessary for the successful deployment of Sana solutions.What You’ll DoBecome an expert in our products and provide essential technical support during pre-sales and implementation, ensuring timely and accurate resolution of client inquiries.Engage with technical stakeholders, particularly in large enterprises, to build trust by demonstrating deep technical understanding of Sana’s products, integration ecosystems, generative AI, and enterprise security.Collaborate with product managers and engineers to remain informed on product advancements and ensure effective inter-team communication.Resolve complex technical challenges during sales and deployment, ensuring effective and efficient solution implementation.Identify and implement enhancements to optimize sales and deployment processes.

Join Lakera as a Solutions Engineer, where you will play a pivotal role in enhancing sales efficiency, driving customer satisfaction, and refining product experiences during our growth phase. In this dynamic, client-focused position, you will serve as the primary technical liaison throughout the sales journey and a vital resource for our customers' success. Your expertise will be instrumental in translating customer requirements into tailored solutions using Lakera's AI Defense Plane, enabling enterprises to safeguard their AI infrastructures and unlock innovative applications.Collaborating closely with Sales, Customer Success, Product, and Engineering teams, you will ensure that Lakera consistently fulfills its mission. Your unique combination of technical acumen, excellent communication, and genuine customer understanding will place you at the forefront of advancements in AI security.About LakeraLakera, a Check Point company, is dedicated to ensuring that AI technologies operate as intended. We envision a future where AI agents enhance both business operations and personal lives. At Lakera, we are not just envisioning this future; we are actively constructing the security framework that will support it. We empower security teams and innovators, enabling their organizations to embrace AI technologies and embark on the next phase of intelligent computing.Partnering with Fortune 500 companies, startups, and foundational model providers, we strive to protect them and their users from adversarial misalignment. We are also the creators behind Gandalf, the world's most renowned AI security game.Our pace is swift, and we operate with a sense of urgency. We function as a cohesive team while encouraging individual ownership and accountability. We value transparency at every level and are committed to continuously raising standards in everything we undertake. We advocate for a diversity of perspectives, as we believe it leads to optimal outcomes.

Join Luminance, a trailblazer in Legal-Grade™ AI for enterprises, recognized globally as a leader in innovation. Supported by prestigious venture capitalists and featured on both Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is reshaping the legal industry worldwide.As a Senior Customer Solutions Engineer, you will have the distinct opportunity to collaborate across Sales, Product, and Customer Success teams, enhancing the technical capabilities of our customers and helping them realize the full potential of Luminance's offerings. Your mission will be to deliver an unparalleled technical experience for our Enterprise clients, facilitating faster and more efficient integrations with our platform.The ideal candidate will possess a unique combination of customer-centric skills and a solution-oriented approach, guiding clients on how to optimally leverage our solutions for their success.You will engage directly with our platform and Workflow engine, deploying solutions that streamline legal workflows throughout a customer's technology ecosystem.A Senior Customer Solutions Engineer will develop extensive expertise in our AI platform and its effective integration with diverse customer systems. You will work closely with both potential and current clients, providing expert guidance and support to ensure seamless integration. In collaboration with Account Executives, Product Specialists, and Customer Success Managers, you will play a pivotal role in transforming prospects into satisfied, long-term clients.We offer a generous £2000 learning budget to each employee, demonstrating our commitment to your professional growth as we expand.

About ITRSAt ITRS, we empower critical technologies that sustain society. Our mission is to provide automated and comprehensive IT observability solutions that protect essential applications and foster innovation. We stand as the sole monitoring and observability platform tailored for the most rigorous and regulated industries, earning the trust of 90% of Tier 1 capital markets firms.We believe that when our team flourishes, so do our customers. Here, you will discover:A culture that supports you – Recognized as a Great Place to Work for consecutive years, we pride ourselves on our inclusive and nurturing environment.Work that makes a difference – Contribute significantly to thousands of global customers across industries crucial for the world's functionality, including 9 out of 10 leading investment banks.Opportunities for growth – Whether you're embarking on your career or bringing extensive expertise, we are dedicated to your professional development. Just ask our team members who have thrived here for over a decade.With our headquarters in London and teams across the US, Europe, and Asia, ITRS merges the agility of a high-impact tech firm with the reliability of a private equity-backed global partner.Role OverviewAs the Global Marketing Manager for Digital Experience Monitoring (DEM), reporting to the Head of Platform Marketing, you will spearhead demand generation and positioning strategies for ITRS's DEM solutions. Your focus will be on optimizing product-led growth, crafting enterprise-focused messaging, and executing targeted campaigns aimed at customer acquisition and retention within key vertical markets. This position offers a hybrid work schedule from our London headquarters.Key ResponsibilitiesAs the Global Marketing Manager, you will:Create and implement integrated marketing strategies to position DEM as a strategic entry point into the ITRS platform.Develop a robust content strategy that highlights ITRS's unique DEM capabilities against low-cost and platform competitors.Craft vertical-specific messaging for regulated industries, moving beyond generic monitoring narratives.Enhance product-led growth initiatives to improve trial-to-conversion rates.Design and execute PLG strategies including in-app messaging, user onboarding, activation campaigns, and expansion triggers.Lead the go-to-market strategy for enterprise DEM packages, targeting customer acquisition in regulated industries.Analyze user behavior and product usage data to identify conversion opportunities and enhance the self-service experience.Support systematic product launch communications for monthly DEM innovations.Evaluate segment performance and optimize the marketing mix to balance efficiency with brand building.