Customer Support Associate

At Synthesia, we are revolutionizing the way businesses communicate through AI video technology. As the premier AI video platform, we proudly serve over 90% of the Fortune 100 companies. Founded in 2017 and based in London, our dynamic team spans across Europe and the US, dedicated to pushing the boundaries of visual communication and enterprise skill enhanc…

Role Overview Braze is hiring an Associate Support Representative in London. This role focuses on helping customers use the Braze platform effectively and get the most out of its features. The position centers on delivering clear, helpful support and making sure clients have a positive experience. What You Will Do Respond to customer questions about the Braze platform Guide clients through platform features and functionality Help customers resolve issues so they can achieve their goals Communicate clearly and promptly with clients What Helps in This Role Strong communication skills Problem-solving mindset Interest in supporting customers and improving their experience This position is based in London.

Role Overview Braze is hiring a Weekend Shift Associate Support Representative in London. This role focuses on providing strong customer service and support during weekend hours. The position centers on helping clients resolve questions and technical problems, aiming to keep user experiences smooth and positive. Main Responsibilities Respond to client inquiries and requests during weekend shifts Troubleshoot reported issues and guide users toward solutions Work to maintain a seamless experience for Braze customers

Join Synthesia, the premier AI video platform trusted by over 90% of Fortune 100 companies. Established in 2017 and headquartered in London, we have expanded our presence across Europe and the US, driving innovation in visual communication and enterprise skill enhancement.As the AI landscape evolves, so do we. Our cutting-edge products empower organizations to improve communication and develop skills, placing people at the heart of successful enterprises.Following a remarkable Series E funding round that secured $200 million, our valuation has soared to $4 billion. With over $530 million in total funding from esteemed investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, we are backed by industry leaders from Stripe, Datadog, Miro, and Webflow.About the RoleAs a Technical Support Associate at Synthesia, you will play a pivotal role in delivering exceptional first-line technical support to our enterprise clientele. You will engage in technical investigations, efficiently resolve customer inquiries, and progressively tackle more complex scenarios while honing your technical and analytical skills.Collaborating closely with seasoned Technical Support Specialists and Engineers, you will gain invaluable exposure to a variety of technical systems, enhancing both customer satisfaction and internal support processes. This position offers a fantastic opportunity to kickstart or elevate your career in technical support within a dynamic SaaS environment.

About UsAt Plinth, we're a rapidly expanding tech startup dedicated to empowering charities, foundations, and local government. Many small, local charities are incredibly effective yet often remain under the radar due to time and financial constraints. Our mission is to create the essential tools these organizations need while highlighting their invaluable contributions. Discover more on our blog. Rapid Growth! This year, we are experiencing a phenomenal growth rate of 3-4x. With over 7 new clients joining us each month and new features being launched every few days, the pace is exhilarating. Your contributions will directly influence our scaling efforts, giving you significant responsibility from your first day. Meaningful Impact. Our clientele includes charities and grassroots organizations across the UK and soon internationally. By ensuring their success with our platform, you amplify their impact, allowing them to focus more on their core missions instead of grappling with administrative hurdles. Collaborate with Inspiring Colleagues. Our team is not only talented and collaborative but also possesses a unique charm. We prioritize impact, speed, and transparency. Working in our Old Street office fosters a high-trust, creative environment where innovative ideas are encouraged and acted upon.We are seeking both a Customer Success Manager and a Customer Success Associate. While the distinction may be subtle, typically, the Associate role requires 2-3 years of experience (essentially your second job), whereas the Manager role demands 3-5 years of relevant experience.

At Frontify, we are dedicated to empowering brands to turn their ideas into impactful realities.Our innovative brand platform revolutionizes the way teams organize digital assets, collaborate on projects, and create captivating campaigns. We support thousands of marketers and designers worldwide, including teams from industry giants like Uber, Microsoft, Volkswagen, and Telefónica, in building compelling brand identities.With our headquarters in St. Gallen, Switzerland, and additional offices in London and New York City, we cultivate a dynamic culture rooted in creativity, collaboration, inclusion, and joy. We are eager to welcome new team members who share our vision and are ready for an exciting adventure!Your TeamOur diverse team of generalists is committed to mastering everything about Frontify. We thrive on asking insightful questions that inspire learning and sharing that knowledge with both colleagues and customers. By working cross-functionally, we connect Technology, Business, and Services to provide a comprehensive view of our operations. We embrace innovation and value creativity, autonomy, transparency, and a can-do spirit.Your MissionAs the Head of Customer Support, you will be responsible for shaping the future of customer support at Frontify. You will lead a skilled, customer-focused team, enhancing it with the necessary systems, strategies, and infrastructure to support our global expansion. This role is not about merely fixing existing issues; it’s about creating a forward-thinking support model. You will evolve our current framework into a scalable system that integrates AI, automation, and human expertise, defining excellence in customer support at scale by balancing efficiency, quality, and customer trust. Throughout this process, you’ll develop a modern support architecture, a knowledge ecosystem that builds upon itself over time, and a feedback system that informs our product development.

Join our dynamic team at PitchBook Data as a Customer Support Specialist, where you will play a pivotal role in enhancing customer satisfaction and ensuring a seamless experience for our users. You will be the first point of contact for our clients, addressing inquiries, resolving issues, and providing comprehensive support regarding our financial data services.

Join birdie as a Customer Support Specialist and play a vital role in enhancing the customer experience. In this position, you will be responsible for providing exceptional support to our clients, troubleshooting issues, and ensuring satisfaction with our services. Your ability to communicate effectively and empathize with customers will be essential in resolving inquiries and fostering loyalty.

Join Acturis, a leading provider of software solutions for the insurance industry, as a Marketing Support Associate in our London office. In this dynamic role, you will assist the marketing team in executing campaigns, managing social media channels, and providing administrative support for marketing initiatives.Your contributions will play a crucial role in enhancing our brand presence and communicating our value to clients. If you are passionate about marketing and eager to help drive success, we would love to hear from you!

We are seeking a dedicated and experienced Senior Customer Support Agent to join our dynamic team at ben. In this role, you will play a pivotal part in enhancing customer satisfaction by providing exceptional support and resolving inquiries efficiently. You will be the face of our company, guiding customers through their challenges and ensuring they have a seamless experience.Your responsibilities will include managing customer queries, providing product knowledge, and finding solutions to complex issues. You will also collaborate with other departments to improve our services and facilitate a positive customer journey.

Role overview Campfire seeks a Customer Support Manager for the EMEA region, based in London. This position focuses on assisting customers with both technical and accounting questions, managing complex support cases, and developing a deep understanding of Campfire’s products. As Campfire expands, this role will influence how the company supports its users and shapes the customer experience. What you will do Handle a variety of customer support cases, including those involving technical and accounting matters Build and maintain detailed knowledge of Campfire’s products Collaborate with Product, Engineering, and Customer Success teams to share customer feedback and drive product improvements Help refine and enhance support processes and strategies as the company grows Who this role suits This role is a good match for someone who enjoys working through challenges, adapts easily to new situations, and is interested in developing leadership skills over time.

Technical Support AssociateLocation: London (Hybrid, 3+ days/week on-site) About Runna Runna builds tools to help everyday runners train like athletes. Our app delivers personalized coaching, structured training plans, and a supportive community. Whether someone is chasing a new 5k personal best or gearing up for a marathon, Runna aims to support every step. Runna is growing quickly. In November 2023, we closed a $6.5 million funding round led by JamJar, with support from Eka Ventures, Venrex, and Creator Ventures. In 2024, Apple named us a global finalist for iPhone App of the Year. In 2025, we joined Strava through acquisition. Our goal: become the leading global training platform for millions of runners. We’re looking for people who want to build something meaningful and lasting as we scale. Role Overview The Technical Support Associate helps Runna users resolve technical questions and troubleshoot app issues. Most problems are handled directly by this team, with only the most complex cases escalated to the Tech Team. This approach lets engineers focus on new features and bug fixes. This role suits someone who enjoys solving problems, cares about fitness, and takes pride in helping others. The work includes maintaining customer satisfaction, resolving technical issues, and building positive relationships in our community. Candidates who thrive on complex challenges and finding solutions will feel at home here. Work Location This is a hybrid position. On-site work in our London office is required at least three days per week (more than half of working time).

Harry’s is a men’s grooming brand offering shaving, body, hair, and skincare products. Since 2013, the company has grown into the world’s second-largest shaving brand, delivering grooming essentials directly to consumers and working to improve men’s access to mental health resources. Harry’s is part of Mammoth Brands, which focuses on building brands that address real needs and support communities. Role overview This full-time Customer Experience Associate position is based in London, UK. The role follows a hybrid schedule, with three days each week in the Soho office. Candidates must live in the United Kingdom and be fluent in both German and English. The workweek includes either Saturday or Sunday as a regular day on the schedule. Customer Experience Team The team serves as the voice of Harry’s, handling direct interactions with customers and ensuring every contact reflects the brand’s values. Team members share feedback from customers to help shape future products and services. What you will do Provide responsive, thoughtful support to customers across various channels Serve as a subject matter expert on Harry’s products and company policies Resolve issues and answer questions, building genuine connections with customers Work closely with a collaborative, compassionate team Support customers in the US, Canada, UK, EU, and other regions

Join our dynamic team at Hiya as a Customer Success Support Specialist. In this role, you will be pivotal in enhancing customer satisfaction by providing exceptional support and guidance. You will work closely with our clients to resolve their inquiries and ensure they derive maximum value from our products and services.

Join zeneducate as a Senior Customer Support Executive and take your career to the next level! In this dynamic role, you will be at the forefront of enhancing customer satisfaction by providing exceptional support and solutions. Your expertise will help guide our clients through their journey, ensuring they have the resources and assistance they need to succeed.We are looking for a proactive individual who thrives in a fast-paced environment. You will be responsible for managing customer inquiries, troubleshooting issues, and delivering solutions that exceed expectations. This role requires excellent communication skills, a passion for customer service, and the ability to work well both independently and as part of a team.

About KrooKroo is on a mission to redefine banking by being the first financial institution that is genuinely trusted and cherished by its customers. We empower individuals to take charge of their financial destinies and reach their aspirations while positively contributing to the environment.At Kroo, integrity, transparency, and honesty are at the core of our values. We aim high, dream big, and are unwavering in our pursuit of excellence. Innovation and continuous learning are part of our ethos, and we are committed to this journey together.As a Vulnerable Customer Support Specialist, you will take a proactive role in managing customer vulnerabilities, ensuring outstanding service for those with additional needs, and providing valuable insights to enhance processes and workflows. Join us as we continue to grow and make a difference!

Mammoth Brands, headquartered in London and formerly known as Harry's Inc., develops and supports well-known consumer brands such as Harry’s, Flamingo, Lume, Mando, and Coterie. Since 2013, the company has emphasized direct relationships with customers and strives to create products that address genuine needs. Mammoth Brands also maintains a strong commitment to community impact, having donated over $20 million to nonprofit partners. Role overview This full-time Customer Experience Associate position is based in London, UK. The role requires working from the Soho office at least three days a week and includes weekend shifts. Candidates must live in the United Kingdom and be fluent in both German and English. Customer Experience Team The team focuses on connecting customers with Mammoth Brands’ products, making each interaction as smooth and positive as possible. Team members listen to feedback and collaborate to improve every customer’s experience. What you will do Deliver outstanding service to customers across multiple communication channels Apply problem-solving skills and empathy to build strong connections with customers Work closely with colleagues to represent Mammoth Brands’ values in every interaction Requirements Fluency in both German and English Residence in the United Kingdom Ability to work from the Soho, London office at least three days per week Willingness to work weekends

Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises, and seize an incredible opportunity to shape the future of the legal profession globally. Luminance is recognized as one of the 'Most Promising Private AI Companies in the World' by Forbes and is listed among the 'Fastest Growing Companies in America' by Inc. 5000, backed by esteemed international venture capitalists.We are seeking a dedicated and customer-centric support professional to enhance our dynamic tech team. In this pivotal role, you will manage incoming queries and incidents, swiftly resolve straightforward issues, and ensure that every customer receives timely updates and clear next steps.Key ResponsibilitiesServe as the primary point of contact for all technical support inquiries through phone and Intercom.Efficiently diagnose and resolve common technical problems.Triage complex issues, ensuring they are accurately recorded and escalated to the appropriate teams.Provide professional and timely communication to customers, even when immediate solutions are not available.Keep customers informed about the progress and expected next steps throughout their request's lifecycle.Maintain precise records of incidents, resolutions, and communications within the support system.Adhere to internal processes while contributing to the ongoing improvement of support procedures.Collaborate with second and third-line teams to ensure a seamless handover of escalated issues.Success in This RoleYour success will be gauged by your ability to swiftly resolve issues, uphold high standards of customer communication, and ensure that no query is left without a clear response or next step.RequirementsDemonstrated problem-solving capabilities with a knack for quickly assessing and resolving common technical challenges.Exceptional communication skills, both written and verbal.Experience with Intercom is advantageous.A customer-first mentality focused on clarity and responsiveness.Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.A foundational understanding of IT systems, networks, or software support is preferred.Previous experience in a service desk or support environment is a plus but not mandatory.Key BehaviorsProactive and solution-oriented.Composed under pressure.Detail-oriented with strong organizational skills.A collaborative team player eager to learn and grow.

Join cybersmart as a Customer Experience Agent (CXA) where you will leverage your technical skills and customer service passion to redefine the support landscape. This role transcends conventional Level 1 support, as our CXAs are dedicated customer advocates, fostering trust and loyalty at every interaction.As the initial point of contact for our customers, you will expertly guide them through technical challenges, product usage, and certification processes while identifying potential churn indicators and facilitating valuable conversations. You will collaborate with teams across Product, Sales, and Customer Success to deliver an unparalleled customer experience.Key ResponsibilitiesCustomer Support & Technical Assistance Act as the primary contact for customer and partner inquiries through chat, email, phone, and video. Deliver technical assistance for Windows, macOS, and mobile platforms, including software installations, CE+ processes, and troubleshooting. Conduct support and enablement sessions via Google Meet, Teams, or phone to assist users with setup and issues. Escalate intricate or unresolved problems to senior support staff while keeping the customer informed throughout the process. Customer Experience & Engagement Ensure all customer interactions are empathetic, professional, and result-oriented. Guide users through crucial lifecycle moments—onboarding, certification, and renewals—ensuring clarity and ownership. Proactively detect customers at risk (e.g., low engagement, recurring issues) and connect with relevant internal teams. Handle cancellation or downgrade requests thoughtfully, identifying potential retention opportunities and aiding Customer Success Managers in follow-up. Documentation & Knowledge Sharing Create and update clear, user-friendly help guides, how-tos, and FAQs to minimize support friction. Contribute to internal knowledge bases and playbooks to ensure high-quality support consistency across the team. Maintain accurate case records in the CRM, including tags, classifications, and customer context. Insights & Continuous Improvement Gather and relay customer feedback, usage trends, and product friction points to CX and Product teams. Participate in team retrospectives, quality assurance sessions, and process enhancement initiatives. Support Voice of the Customer efforts, CSAT/NPS feedback loops, and churn pattern analysis. Exhibit natural curiosity, persistently seeking to understand the underlying reasons and striving for innovative solutions. Cross-Functional Collaboration Partner with Customer Success and Account Managers to align on priority accounts and provide a cohesive experience. Assist in managing Cyber Essentials Plus audits and compliance processes.

Join Our Dynamic Team as a Customer Support Engineer At Contentful, our Customer Support Engineers are crucial in guiding customers through the journey of creating stunning websites, applications, and digital experiences using innovative technologies. You will work closely with developers from various organizations, assisting them in overcoming challenges from scaling their projects to initiating new integrations. Through our ticket-based support system, you will diagnose and delve into Contentful-related issues, providing solutions and escalating critical matters to our Engineering team when necessary. By doing so, you empower our large clientele, who depend on Contentful for their public websites, mobile applications, and other essential business functions, ensuring their success.