Customer Success Support Specialist

Join our dynamic team at Hiya as a Customer Success Support Specialist. In this role, you will be pivotal in enhancing customer satisfaction by providing exceptional support and guidance. You will work closely with our clients to resolve their inquiries and ensure they derive maximum value from our products and services.

XYZ Reality creates engineering-grade augmented reality solutions tailored for the construction industry. The company’s flagship product, The Atom headset, brings holographic technology directly to job sites, helping teams keep projects on track and within budget. With a team of more than 100 colleagues across the UK, US, and Europe, XYZ Reality partners with mission critical organizations and construction firms to support major building projects. Role overview Based in the London office, the Customer Support Specialist manages the entire customer support journey. The role centers on Freshdesk and AI-driven processes, acting as the main point of contact for customer inquiries. Using tools such as Claude, the specialist streamlines ticket handling and works to improve service quality. This position values strong organizational skills, initiative, and a genuine interest in how AI can shape support operations. Main responsibilities Manage customer support tickets in Freshdesk, meeting or surpassing service level agreements (SLAs). Set up, maintain, and refine Freshdesk workflows, automation, knowledge bases, and reporting dashboards. Integrate AI to enhance ticket triage, categorization, and routing. Develop and maintain AI-assisted support pipelines using tools like Claude to automate first responses, summarize tickets, and suggest resolutions. Act as a key link between customers and internal teams (Engineering, Product, Sales), ensuring effective escalation and resolution of complex issues. Build strong relationships with stakeholders throughout the company. Share regular updates on support performance, customer satisfaction (CSAT/NPS), and sentiment with senior management. Investigate recurring issues through root cause analysis and collaborate with Product and Engineering to implement solutions. Represent the customer perspective internally, identifying opportunities to improve support processes, tools, and AI integration.

Join our dynamic team at PitchBook Data as a Customer Support Specialist, where you will play a pivotal role in enhancing customer satisfaction and ensuring a seamless experience for our users. You will be the first point of contact for our clients, addressing inquiries, resolving issues, and providing comprehensive support regarding our financial data services.

Join birdie as a Customer Support Specialist and play a vital role in enhancing the customer experience. In this position, you will be responsible for providing exceptional support to our clients, troubleshooting issues, and ensuring satisfaction with our services. Your ability to communicate effectively and empathize with customers will be essential in resolving inquiries and fostering loyalty.

Join Substack as a UK Support Specialist and play a key role in enhancing our customer experience. You will be responsible for providing top-notch support to our users in the UK, ensuring their queries are resolved efficiently and effectively.Your role will involve interacting with customers via various channels, understanding their needs, and providing tailored solutions. As an integral part of our team, you will also contribute to the development of support resources and tools to improve user satisfaction.

As a Product Support Specialist at Claylabs, you will play a pivotal role in ensuring that our customers receive exceptional support and guidance regarding our innovative products. Your responsibilities will include troubleshooting product issues, providing timely solutions, and collaborating with our development team to enhance product performance.You will serve as a vital link between our users and our technical team, ensuring that customer feedback is effectively communicated and acted upon. Your passion for technology and problem-solving skills will be essential in delivering a seamless user experience.

Transforming Healthcare CommunicationAt Accurx, we envision a healthcare system where communication flows effortlessly among all parties involved in patient care, including the patients themselves. We believe that every NHS staff member should leverage our innovative software to achieve this goal.As a User Support Specialist at Accurx, you will serve as a crucial nexus between our advanced communication technology and the healthcare professionals on the ground. With over 98% of GP practices utilizing our products, your contributions will have a significant impact on the healthcare experience of millions of patients across the UK. Your primary objective will be to ensure that doctors, nurses, and administrative staff can navigate our platform effortlessly, enhancing the quality of patient care.Key Challenges You Will AddressHigh-Impact User Support: You will be the first point of contact for users via Intercom, providing clear, empathetic, and solution-oriented support to ensure their workflows remain uninterrupted.Technical Troubleshooting: Addressing software bugs and feature inquiries will be your responsibility, ensuring the platform operates smoothly in clinical environments.Influencing Product Development: You will collect valuable insights from users, sharing their suggestions and concerns with our product teams to inform our future developments.Cross-Functional Collaboration: As a product expert, you will lead collaborative User Support shifts, fostering knowledge-sharing to keep our team aligned with user experiences.Ensuring Clinical Excellence: Each query will be handled with the precision that healthcare demands, upholding high standards for data integrity and safety.Essential QualificationsA genuine passion for enhancing healthcare and making a positive impact on people's lives.Experience in user or customer support, particularly with platforms like Intercom, Zendesk, Freshdesk, or similar chat tools.Strong communication skills to effectively interact with diverse stakeholders, including GPs, receptionists, patients, and product managers.A keen interest in mastering new systems and becoming proficient in a rapidly evolving tech environment.Experience in a healthcare setting is advantageous but not mandatory; we value your mindset over your resume.

Greetings! We're thrilled to have you here Are you on the lookout for an exciting new opportunity, or simply exploring the job market? You may have just found your next adventure! Join Lightspeed’s dynamic Support team as the first line of assistance for our valued customers. You will engage with a diverse range of inquiries, from basic education to in-depth hardware and software troubleshooting. Collaborating with our global teams, you will diagnose, troubleshoot, and resolve issues faced by our hospitality clients during their service operations.

Join our dynamic team at via as a Product Support & Operations Specialist. In this vital role, you will be responsible for ensuring the seamless operation of our products and delivering outstanding support to our customers. Your expertise will help enhance user experience and drive operational efficiency.

Welcome to Lightspeed! Are you in search of an exciting new role or simply exploring your options? You’ve come to the right place!As a vital member of Lightspeed’s Support team, you will serve as the primary point of contact for our customers seeking assistance. You will address a diverse array of inquiries ranging from general education to hardware and software troubleshooting.You will collaborate closely with various global teams at Lightspeed to investigate, troubleshoot, test, and resolve issues faced by our hospitality clients during service.Your Responsibilities:Collaborate with a truly global, multilingual team available 24/7 across APAC, EMEA, and NOAM.Demonstrate flexibility in working days and shifts, including weekends.Engage enthusiastically and positively with hospitality customers, partners, and team members, upholding Lightspeed's Gold Class support standard via phone, chat, and email.Utilize consistent troubleshooting techniques to swiftly identify the root cause of customer issues and provide effective solutions.Document, track, and resolve interactions within our customer support platforms.Assist in identifying, reproducing, and escalating product issues and bugs to the Quality Assurance team, ensuring tracking through to resolution.Advocate for improvements to our products and services.Work within a defined schedule to ensure high availability of assistance for our customers, in collaboration with your manager.Your Qualifications:Experience in customer service and/or technical support, with a strong focus on detail and delivering exceptional customer experiences.Proficient verbal and written communication skills in German and English.Basic familiarity with common online, mobile, and desktop platforms, including iOS, Android, OSX, and Windows.Preferred Qualifications (not essential):Previous experience interacting with customers through phone, email, and ticketing systems.

About KrooKroo is on a mission to redefine banking by being the first financial institution that is genuinely trusted and cherished by its customers. We empower individuals to take charge of their financial destinies and reach their aspirations while positively contributing to the environment.At Kroo, integrity, transparency, and honesty are at the core of our values. We aim high, dream big, and are unwavering in our pursuit of excellence. Innovation and continuous learning are part of our ethos, and we are committed to this journey together.As a Vulnerable Customer Support Specialist, you will take a proactive role in managing customer vulnerabilities, ensuring outstanding service for those with additional needs, and providing valuable insights to enhance processes and workflows. Join us as we continue to grow and make a difference!

Join the dynamic Support team at Lightspeed Commerce, where you will serve as the primary point of contact for our valued customers seeking assistance. Your role will involve addressing a diverse range of inquiries, from general guidance to in-depth hardware and software troubleshooting. You will collaborate with various global teams to investigate, troubleshoot, and resolve issues that our hospitality clients encounter during their service operations.

Join opus2 as a Product Support Specialist, where you will be a vital point of contact for technical and product-related inquiries from clients, providing exemplary second-line support via phone, email, and internal portals. Your role will involve diagnosing complex software challenges, closely collaborating with engineering, QA, and DevOps teams, and directly contributing to the testing and validation of new product releases to ensure optimal quality and performance.In this dynamic client-facing position, you will consult on workflow enhancements, aid in automation scripting to boost support efficiency, and provide mentorship to junior team members. By meticulously documenting recurring issues and gathering in-depth feedback, you will influence product development and advocate for best practices, ensuring users of our legal technology solutions receive an outstanding support experience.Your ResponsibilitiesDeliver first and second-line technical support and product guidance to users of our legal technology solutions through various communication channels.Investigate and resolve escalated software issues while collaborating with QA, DevOps, and Engineering teams for timely resolutions.Assist in the creation of automation tools and scripts (e.g., Python, Bash) to enhance support productivity and data integrity.Engage directly with clients to comprehend their workflows and offer customized technical solutions to improve product adoption and operational efficiency.Document and escalate bugs, feature requests, and client feedback with clear, actionable reports to relevant internal teams.Support the testing and validation of new product features, patches, and releases before deployment.Mentor junior team members by sharing knowledge, best practices, and technical expertise.Encourage best practices and enhance client engagement through proactive outreach, training, and solution optimization.Maintain detailed records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.Create and update user-friendly support materials, including how-to guides and FAQs.Identify recurring issues and collaborate with Product and Development teams to drive continuous improvements.Assist in conducting product training sessions and client demonstrations as required.Ensure high standards of professionalism and customer satisfaction in all support interactions.

Join Our Team as a Customer Love Tooling Specialist! At Butternutbox, we are on a mission to redefine customer care by building innovative tools and processes that streamline operations for our team and elevate the experience for our customers. We’re seeking a detail-oriented and curious individual who is eager to contribute significantly behind the scenes. In this pivotal role, you will shape the systems, workflows, and content that drive our customer support initiatives—from refining the automation of our AI tools to enhancing our Help Centre and analyzing data for new opportunities. Your contributions will directly impact our customers’ experiences, making this a varied and dynamic role.Your Daily Responsibilities Will Include:Owning the continuous improvement of Fin’s performance to ensure responses are accurate, engaging, and maintain a human touch. This includes optimizing prompts, refining workflows, and ensuring quality control of customer interactions in line with our brand voice and values.Overseeing all aspects of our Help Centre to guarantee that customers have access to clear and up-to-date information regarding all things Butternut and Marro.Generating regular reports to monitor performance metrics of our tools, identify trends, and discover areas for enhancement, thus delivering insights that inform strategic decisions and improve the overall customer experience.Serving as a key voice for Customer Love within Product Engineering discussions, actively influencing and advocating for necessary enhancements that create a seamless integration between Intercom and our CRM system, while ensuring optimal use of all our tools for the best possible outcomes for customers and the team.Taking ownership of customer satisfaction (CSAT) across our AI tool and the Customer Love team, consistently monitoring performance and pinpointing opportunities to enhance the quality and impact of every customer interaction.Conducting regular quality assurance (QA) reviews to maintain consistency, accuracy, and warmth in customer interactions, while providing feedback to line managers to support team member development.Acting as the primary contact with Intercom, troubleshooting issues, attending meetings with our Intercom Account Manager, and exploring new features.

Join DeepLDeepL is a pioneering global AI product and research company dedicated to developing secure and intelligent solutions for intricate business challenges. Trusted by over 200,000 business clients and millions of individuals in 228 markets worldwide, DeepL's Language AI platform excels in human-like translation, enhanced writing, and real-time voice translation.Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL has grown to over 1,000 enthusiastic employees, backed by renowned investors such as Benchmark, IVP, and Index Ventures.Our ambition is to lead the global market in reliable, intelligent AI technologies, crafting products that enhance communication, nurture connections, and generate meaningful impacts. We are on the lookout for talented individuals like you to embark on this journey with us. If you are eager to influence the future of AI and advance your career in a dynamic, purpose-driven environment, DeepL is the place for you.What Makes Us UniqueOur unique approach combines cutting-edge AI technology, impactful work, and a culture that nurtures personal growth. We are a collective of innovators, researchers, and creators united by a common goal: to unlock human potential by simplifying, enhancing, and connecting work processes.When we share insights about life at DeepL, the feedback is overwhelmingly positive. Whether it’s because of our technology that facilitates better communication and productivity for millions, or the trust, curiosity, and care that define our culture, our team thrives together.Joining DeepL means being part of a team committed to continuous innovation, growth, and well-being. Learn more about our culture on LinkedIn, Instagram, and our Blog.About the RoleAs a Senior Premium Support Specialist, you will be instrumental in providing high-level support to our Premium and Enterprise clients globally. You will adeptly troubleshoot complex issues, confidently manage escalations, and collaborate closely with internal teams to ensure effective resolutions and outstanding customer satisfaction. This position is perfect for someone who enjoys merging technical problem-solving with direct customer engagement and aims to significantly enhance the customer experience.

About AssembledAt Assembled, we believe that exceptional customer support is achieved through a harmonious blend of human agents and AI technology. Our platform is the only one of its kind that integrates both elements seamlessly at scale. Renowned companies like Canva, Etsy, and Robinhood trust Assembled to manage their entire support operations—combining in-house agents, Business Process Outsourcing (BPO), and AI—within a single, powerful operating system. Our AI Agents are capable of resolving cases from start to finish, while our AI Copilot assists agents in delivering superior service. With AI-driven workforce management, we empower teams to provide faster, higher-quality service while making informed staffing and automation decisions. Supported by an impressive $70M investment from NEA, Emergence Capital, and Stripe, we are dedicated to creating a collaborative platform that optimizes both AI capabilities and human expertise.The RoleWe take immense pride in the support we offer our customers, and as our Support team continues to grow, we are seeking talented technical generalists who are passionate about delivering outstanding customer experiences. As a Technical Support Specialist, you will embody our belief that "Assembled is my team and my title," actively contributing to customer success beyond traditional support boundaries. You'll be a trusted partner throughout our customers' journey with Assembled, engaging with them through various communication channels including email, Slack, chat, Zoom calls, and live events. By meeting customers where they are, you will maximize the value they derive from our product suite, which includes Workforce Management, Assembled AI, and all other features.Your responsibilities will range from addressing billing and account inquiries to providing in-depth product consultations, conducting technical troubleshooting, and managing escalations. The Assembled Support team collaborates closely with our Solutions (Implementation) and Customer Success teams, particularly the Growth Customer Success Managers (CSMs) focused on the SMB segment. Together, we devise scalable solutions that enhance the experience for our entire customer base. You will regularly collaborate with CSMs during customer calls and ticket resolutions, enriching your business acumen while ensuring exceptional experiences for our customers and reducing resolution times. This teamwork ensures that we operate as a unified entity, dedicated to achieving optimal customer outcomes.

About SaturnAt Saturn, we are revolutionizing the financial advisory landscape with our AI-powered operating system. Our mission is to make financial advice accessible to one billion people by creating the most reliable and intelligent platform for financial planning and compliance.In just two years, Saturn has ascended to become the UK market leader, with our growth trajectory showing no signs of slowing down. We proudly participated in YC S24 and recently secured a $15M Series A funding round from Singular, Shapers, and YC to fuel our next phase of expansion.The RoleWe are seeking a passionate Customer Partner Support Specialist to serve as the primary touchpoint for our valued customers. In this pivotal role, you will be the trusted advisor that financial advisers rely on when they need assistance with our platform.This hands-on, customer-facing position involves managing incoming support inquiries, aiding firms in maximizing their use of Saturn's platform, troubleshooting challenges, and collaborating closely with Product Operations and Engineering teams.This role presents an excellent opportunity for growth. You will gain in-depth knowledge of the financial advisory sector and its needs. High performers can anticipate a clear path toward roles in Partners, Partner Experience, Product Management, GTM, and Operations. We are looking for someone early in their career, eager to learn, take pride in their work, and contribute to meaningful initiatives.What You'll DoAct as the first point of contact for customer supportDiagnose product issues and collaborate with Product teams to prevent recurrenceAssist in onboarding new firms, guiding them through setup, features, and best practicesCreate and maintain help documentation, FAQs, and support resourcesIdentify trends in support queries and relay insights back to Product teams, amplifying the customer voiceDiligently track and manage support ticketsSupport the broader Partnerships team with operational tasks, customer communications, and special projectsWho You Are0-18 months of experience in a customer-facing, support, or operations roleExceptional communication skills - clear, patient, and articulateHighly organized and dependableCurious about technology and how products functionComfortable navigating ambiguity

Air Apps develops an AI-powered Personal & Entrepreneurial Resource Planner (PRP) that helps users organize and manage resources. Founded in Lisbon in 2018, the company has reached over 100 million downloads and operates independently without outside funding. Offices are based in Lisbon and San Francisco. The team is dedicated to supporting individuals and entrepreneurs in working more efficiently and improving daily routines. AI-driven solutions are at the core of making resource planning smarter for users worldwide. Role overview The Customer Support Specialist position is a fully onsite role based in the Lisbon office. Although the hiring region is listed as the London Metropolitan Area, candidates must be willing to relocate to Lisbon. Relocation assistance is available for the right person. This role involves collaborating with multiple teams across Air Apps to support users and contribute to ongoing improvements. The position focuses on providing direct assistance to customers, helping resolve issues, and sharing feedback to enhance the product.

At Frontify, we are dedicated to empowering brands to turn their ideas into impactful realities.Our innovative brand platform revolutionizes the way teams organize digital assets, collaborate on projects, and create captivating campaigns. We support thousands of marketers and designers worldwide, including teams from industry giants like Uber, Microsoft, Volkswagen, and Telefónica, in building compelling brand identities.With our headquarters in St. Gallen, Switzerland, and additional offices in London and New York City, we cultivate a dynamic culture rooted in creativity, collaboration, inclusion, and joy. We are eager to welcome new team members who share our vision and are ready for an exciting adventure!Your TeamOur diverse team of generalists is committed to mastering everything about Frontify. We thrive on asking insightful questions that inspire learning and sharing that knowledge with both colleagues and customers. By working cross-functionally, we connect Technology, Business, and Services to provide a comprehensive view of our operations. We embrace innovation and value creativity, autonomy, transparency, and a can-do spirit.Your MissionAs the Head of Customer Support, you will be responsible for shaping the future of customer support at Frontify. You will lead a skilled, customer-focused team, enhancing it with the necessary systems, strategies, and infrastructure to support our global expansion. This role is not about merely fixing existing issues; it’s about creating a forward-thinking support model. You will evolve our current framework into a scalable system that integrates AI, automation, and human expertise, defining excellence in customer support at scale by balancing efficiency, quality, and customer trust. Throughout this process, you’ll develop a modern support architecture, a knowledge ecosystem that builds upon itself over time, and a feedback system that informs our product development.

Join Tembo as a dedicated Customer Service Specialist, where your passion for customer satisfaction meets our mission to transform the home buying journey. We seek an experienced, customer-focused professional ready to dive in and elevate our service quality as we expand our innovative savings platform.In this pivotal role, you will play a crucial part in our Customer Service team, providing exceptional support to our Savings customers through in-app chat, email, and phone communications. You will collaborate with both internal teams and external partners to ensure a consistent five-star service experience every day of the week, all while driving continuous process enhancements and resource optimization.As a technology-driven business, we emphasize innovative AI and tech solutions to deliver a superior customer experience and support rapid growth. At Tembo, you will be responsible for training the team on the latest tools and systems, including leveraging Intercom AI to streamline ticket resolution and enhance efficiency.