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Experience Level
Manager
Qualifications
We are looking for candidates with a strong background in engineering management, preferably with experience in customer lifecycle technologies. A solid understanding of software development methodologies and a proven track record of leading successful engineering teams are essential. Excellent communication skills and a commitment to fostering a collaborative team environment are also key.
About the job
Utility Warehouse is seeking an Engineering Manager to lead efforts around Lifecycle Customer services in London. This role oversees a team focused on enhancing the customer experience throughout every stage of their journey with the company.
What you will do
Support and guide engineers working on projects tied to the customer lifecycle
Set technical direction and help prioritize team goals as customer needs evolve
Manage delivery of new features and ongoing improvements aimed at increasing customer satisfaction
Requirements
Proven experience managing engineering teams
Strong interest in technology and solutions that put the customer first
Comfort balancing leadership responsibilities with hands-on project involvement
This position is based in London.
About Utility Warehouse
Utility Warehouse is a leading provider of essential services in the UK, committed to delivering outstanding value and customer satisfaction. We pride ourselves on our innovative approach and dedication to our customers, making us a trusted partner for households and businesses alike.
Role overview Utility Warehouse is seeking an Engineering Manager to lead efforts around Lifecycle Customer services in London. This role oversees a team focused on enhancing the customer experience throughout every stage of their journey with the company. What you will do Support and guide engineers working on projects tied to the customer lifecycle Set technical direction and help prioritize team goals as customer needs evolve Manage delivery of new features and ongoing improvements aimed at increasing customer satisfaction Requirements Proven experience managing engineering teams Strong interest in technology and solutions that put the customer first Comfort balancing leadership responsibilities with hands-on project involvement This position is based in London.
Role Overview Utility Warehouse is looking for a Senior Backend Software Engineer to strengthen the Customer Lifecycle team in London. This role centers on building and refining backend systems that support every stage of the customer journey. The work has a direct impact on how customers experience Utility Warehouse services. What You Will Do Design, build, and maintain backend software that supports customer lifecycle processes Focus on efficiency and scalability to handle growing customer needs Contribute technical expertise to improve customer experience through reliable backend solutions About the Team Work alongside engineers who care about delivering quality service. The team values practical solutions and continuous improvement, with each member playing a key role in shaping the technology that powers Utility Warehouse’s customer interactions.
ABOUT DROOLDROOL is an innovative e-commerce platform specializing in the sale of contemporary art prints and framed artworks from talented emerging artists. We have achieved profitable growth and are now dedicated to enhancing our strategies for customer acquisition, conversion, and retention as we scale.This position is part of our dynamic growth team and involves close collaboration with paid media, creative, and merchandising teams to optimize trading moments and increase repeat revenue through effective CRM strategies.ROLE SUMMARYWe are seeking a skilled CRM & Lifecycle Manager to take charge of daily email and SMS execution.This hands-on role emphasizes the development, deployment, and optimization of campaigns and automation flows. You will ensure that CRM initiatives drive key trading moments and facilitate repeat purchases, working in tandem with paid media and growth activities.Your focus will be on executing strategies, conducting consistent testing, and providing clear reporting on campaign performance.RESPONSIBILITIESCampaigns & Lifecycle ManagementLead the planning and execution of all email and SMS campaigns for product launches, sales, and other pivotal trading moments.Collaborate with growth and creative teams to brief, develop, and deliver campaigns that align with paid media and merchandising priorities.Design and enhance lifecycle journeys that promote repeat purchases and improve customer behavior from the first to the second order.Identify key customer segments and devise targeted campaigns tailored to them.Manage and optimize core automated flows, ensuring that messaging, timing, and frequency align with trading objectives.Testing, Reporting & Platform ManagementConduct structured testing across campaigns and flows to enhance performance over time.Monitor and report on revenue contributions, engagement metrics, and repeat behavior, using insights to guide future initiatives.Ensure robust segmentation, list health, and data integrity within the CRM platform.Oversee sign-up journeys and audience capture across the website.Requirements2 to 5 years of experience in CRM or lifecycle marketing within the e-commerce sector.Hands-on experience with CRM platforms such as Klaviyo or Ometria for building and executing campaigns.Ability to adhere to campaign calendars and meet deadlines effectively.Meticulous attention to detail and a capacity for rapid execution.Proficiency in leveraging data to evaluate performance and implement enhancements.Experience working collaboratively with growth and merchandising teams.Bonus Skills:Experience in boosting repeat purchase rates or customer lifetime value (LTV).Background in direct-to-consumer (DTC) or marketplace environments.Comfortable operating in a fast-paced startup atmosphere.BenefitsCompetitive salary package.Flexible working hours (3 office days per week in Shoreditch, London).25 days of annual leave, plus your birthday, a duvet day, and public holidays.Opportunity to work remotely for a week from abroad.
Join Laundryheap, an award-winning and innovative startup revolutionizing the laundry and dry cleaning sector. Operating in over 14 global markets and rapidly expanding across Europe, Asia, and North America, we take pride in our ability to deliver pristine laundry within 24 hours, establishing ourselves as one of the fastest services in the industry.The RoleAs the Senior CRM & Lifecycle Marketing Manager, you will spearhead Laundryheap's lifecycle messaging strategy, transforming first-time customers into loyal patrons and turning regular users into subscribers.This role is more than just executing campaigns; it’s a leadership position with a hands-on approach, positioned at the confluence of CRM, product, and data. You will architect the program from scratch, developing the strategy, structure, channel mix, and testing cadence while managing a talented team member to support your vision. Your success will be measured by repeat order rates and customer lifetime value (LTV) across various cohorts, setting the benchmark for your team's execution.You will directly oversee a Customer Lifecycle Manager, who will manage the daily execution and optimization of customer sequences through email, push notifications, SMS, and WhatsApp.Your ResponsibilitiesYou will own the entire retention cycle:Developing post-order habit sequences to encourage repeat purchases (1st → 2nd → 3rd+ orders)Creating win-back flows for lapsed customersDesigning upsell strategies for subscriptionsImplementing behavioral nudges and lifecycle triggersEstablishing suppression logic and CRM segmentation architectureOptimizing the channel mix across email, push notifications, SMS, and WhatsApp, ensuring effective integrationYou will track and report on key metrics:Repeat order rates across cohortsCustomer lifetime value and time to reorder metricsLapsed customer recovery ratesMonitoring unsubscribe and spam rates as performance indicatorsWho You AreEssential Qualifications:5+ years of experience in B2C lifecycle, retention, or CRM marketing, preferably within a consumer app or marketplace environmentHands-on experience in building automated sequences using behavioral CRMs (e.g., Customer.io, Braze, Klaviyo)Proven track record in conducting CRM experiments, including A/B testing on sequences, timing, copy, and segmentation, translating insights into actionable program improvementsExperience in managing lifecycle programs across multiple channels, including email and push notifications, as well as SMS or WhatsAppSkilled in writing briefs and copy independentlyAdept at analyzing cohort data using spreadsheets or BI tools to derive testing hypothesesUnderstanding of suppression logic, exit conditions, and sequence architecture beyond simple campaign executionWhat You Won't Be DoingWaiting for a brief; this role is responsible for crafting themReceiving a pre-defined strategy; you will shape, validate, and own the strategy that is developedManaging a large team; you will have a single direct report, allowing for streamlined decision-making and full ownership of the project
Join Anthropic as a Senior Engineer specializing in Datacenter Server Lifecycle. In this pivotal role, you will be responsible for overseeing the complete lifecycle of our datacenter servers, ensuring optimal performance and reliability. You will collaborate with cross-functional teams to design, implement, and maintain state-of-the-art server infrastructure.
ASOS Plc is hiring a Head of CRM and Lifecycle Product to guide the CRM and Lifecycle Product team in London. This leadership role shapes how ASOS connects with customers and builds lasting relationships. Role overview The Head of CRM and Lifecycle Product focuses on driving customer engagement and retention. This position uses data insights to improve both product offerings and the overall customer experience. The role works closely with teams across the business to ensure strategies match company goals. What you will do Develop and implement CRM strategies that support customer growth and loyalty Optimize customer lifecycle processes to improve retention Collaborate with other departments to align CRM initiatives with business objectives Analyze customer data to spot trends and identify new opportunities Requirements Experience leading CRM and lifecycle product teams Strong background in using data to inform strategy Ability to work across functions and communicate clearly with stakeholders
Are you a dynamic CRM marketer who excels in utilizing Customer.io (or similar ESPs) to create engaging workflows and sequences from the ground up, rather than simply managing existing setups? Do you find excitement in running experiments, formulating hypotheses, conducting tests, analyzing results, and promptly strategizing your next steps? Are you eager to send thoughtfully crafted marketing emails for a company dedicated to alleviating inbox chaos for its clients?If this resonates with you, you could be our next Lifecycle Manager at Fyxer!Title: Senior CRM Manager (Lifecycle)Reporting to: James Lester, Growth LeadWhat are we creating?An innovative AI Email Assistant designed to reclaim professionals' time. Fyxer efficiently organizes inboxes, drafts responses in your unique voice, and manages meeting notes, allowing you to concentrate on what truly matters.We cater to a diverse clientele, from individual power users to enterprise teams at reputable companies like Knight Frank. Our users typically operate in client-facing roles, such as sales, consulting, and recruiting, where administrative tasks can hinder productivity and incur costs.The Role:Your primary focus will be on execution and experimentation. You will design and manage lifecycle campaigns primarily via Customer.io, while implementing a rigorous test-and-learn methodology to enhance user activation, retention, and growth across both prosumer and B2B audiences.As a rapidly evolving organization, there is much to learn about our Lifecycle operations. If you thrive in a fast-paced and dynamic environment, are highly proactive, and have a strong focus on commercial outcomes, you will excel in this role.Your Responsibilities:Experimentation: Lead a continuous test-and-learn initiative across lifecycle campaigns, including A/B tests, segmentation experiments, send-time optimizations, and copy variations, always driven by clear hypotheses.
About Checkout.com Checkout.com helps leading businesses such as eBay, ASOS, Klarna, Uber Eats, and Sony process payments smoothly. Our technology supports billions of transactions each year, making online checkouts simple for customers and reliable for merchants. Headquartered in London with offices on six continents, Checkout.com brings together a diverse, adaptable team focused on shaping the future of fintech. The company values performance and innovation, aiming to make payments effortless worldwide. Role Overview: Manager, Product Marketing – Credential Lifecycle The Manager, Product Marketing for Credential Lifecycle leads marketing for key product areas: vault services, network tokens, real-time account updates, and digital wallets. The role focuses on communicating the value of these features to merchants, translating technical details into clear business benefits. This position works directly with Product, Commercial, and Performance Marketing teams. Responsibilities include integrating product offerings into broader marketing strategies and delivering go-to-market campaigns that build understanding and drive adoption. Main Responsibilities Direct the marketing strategy for Credential Lifecycle products, including vault, network tokens, real-time account updaters, and digital wallet features, ensuring merchants see their value clearly. Plan and run go-to-market initiatives and campaigns to increase product visibility and usage. Partner with product and commercial teams to align marketing activities with business objectives. Location: London
About UsAt The Economist Group (TEG), our mission is to drive progress. This guiding principle connects each member of our team as we strive for innovation, independence, and excellence across our diverse fields. We empower individuals and organizations to navigate the critical challenges and transformations that shape our world. Through analytical rigor, global expertise, and evidence-based insights, we help our audience make sense of complex issues and chart a strategic path forward.We provide insightful analysis and information in various formats to subscribers and businesses across 170 countries through our three core divisions: The Economist, Economist Enterprise, and Economist Education, all of which uphold our esteemed reputation for integrity and excellence.Role OverviewWe are in search of a Senior Email Growth Marketing Manager who will be responsible for developing and executing our prospect lifecycle marketing strategy. This role will focus on transforming anonymous audiences into known users (pre-subscribers) and subsequently converting them into paid subscribers.The successful candidate will spearhead the creation of email-centric acquisition and nurturing programs, designing user journeys that effectively capture, engage, and convert high-intent audiences through email and on-site modules. The ideal applicant will possess a strong background in Salesforce Marketing Cloud, lead generation, and lifecycle marketing, and will collaborate closely with growth, product, data, and editorial teams to enhance audience acquisition and conversion rates.
Role Overview Utility Warehouse is looking for a Frontend Software Engineer to join the Lifecycle Customer team in London. This group focuses on building web applications that improve how customers interact with our services and help keep them engaged. What You Will Do Work with designers and backend developers to create clear, responsive user interfaces Build features that make our digital products easier and more enjoyable to use Contribute ideas and code that influence our web platforms and customer experience About the Team The Lifecycle Customer team supports Utility Warehouse’s goal of delivering strong value to customers. Collaboration and a focus on usability are central to how we work.
Role overview Utility Warehouse is hiring an Associate Software Engineer for the Lifecycle Customer team in London. This role focuses on building and improving software that supports customers at every stage of their journey. What you will do Work with engineers, product managers, and other teams to design, build, and support software applications Help develop features that improve customer experiences Maintain and update existing systems to ensure they stay reliable and effective About the team The Lifecycle Customer team works across departments to deliver solutions that support Utility Warehouse’s commitment to strong customer service.
Why Choose PlayStation?At PlayStation, we pride ourselves on not only being the ultimate destination for gamers but also a top-tier workplace. As a recognized leader in the global entertainment industry, we create a range of innovative products and services, including the PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, and critically acclaimed titles developed by PlayStation Studios.We are committed to fostering an inclusive environment that empowers our employees and values diversity. We invite individuals who share a passion for innovation, technology, and gaming to explore our open positions and become a part of our expanding global team.The PlayStation brand operates under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.About PlayStation Game AnalyticsIn the Game Analytics team, we collaborate with product, design, engineering, and marketing teams to enhance player experiences through data-driven insights. Our mission is to empower teams to make informed decisions by integrating experimentation, lifecycle thinking, and player/customer insights into the evolution of our products. We support rapid iteration, personalization, and sustained engagement within live service environments across PlayStation Studios and platform teams.As a Lifecycle Data Analyst, you will be part of a multidisciplinary team dedicated to optimizing player/customer journeys through experimentation and lifecycle management. This role emphasizes experiment design, scalable measurement frameworks, and exploratory analysis that will shape personalized lifecycle content and messaging.In your role as a Data Analyst, you will collaborate closely with cross-functional partners to drive analytics initiatives across multiple game titles. Your contributions will span from early feature evaluations to live performance optimization, including experimentation, feature analysis, performance reporting, and exploratory research to guide product and business strategies.
Join our innovative team at Utility Warehouse as an Associate Software Engineer specializing in Lifecycle Customer solutions. In this role, you will collaborate with cross-functional teams to develop and enhance software applications that improve customer engagement and streamline processes.
Join our dynamic Product Growth team at M-KOPA! We are on the lookout for a highly skilled Senior CRM Manager with experience in MVNO, super-app, mobile gaming, or high-frequency subscription models. As we continue to expand our innovative FinTech division, you will play a pivotal role in developing and scaling growth systems that enhance retention, upsell strategies, and maximize customer lifetime value for millions throughout Africa.The Impact In this role, you will design and implement retention and upsell frameworks that not only drive measurable customer lifetime value and revenue growth but also foster financial inclusion for Africa's underserved communities. Join us in our mission as we have already empowered over 7 million customers with access to over $2 billion in credit. This is your opportunity to contribute to a cause that is truly transforming lives across the continent .The Opportunity Build CRM from the ground up: You will design and scale lifecycle programs across five African markets (Kenya, Nigeria, Uganda, Ghana, South Africa), leveraging proprietary data from millions of customers and a unique distribution model involving over 30,000 field agents and 300 telesales personnel. Own retention and upsell outcomes: Your performance will be evaluated based on LTV growth, retention rates, and upsell revenue, going beyond just email metrics. Go hands-on daily: Engage in building automated customer journeys, designing experiments, analyzing results, and scaling successful initiatives—this is not just a strategic role. Global recognition: Become part of an organization recognized by TIME 100 as one of the world's most influential companies and by the Financial Times as Africa's fastest-growing company for four consecutive years (2022-2025).What You'll DoYou will take full ownership of the CRM strategy and execution from start to finish. This includes building automated customer journeys using CleverTap/Braze, conducting experiments on messaging and timing, analyzing retention cohorts, and expanding successful programs across different markets. Collaborate with Product, Commercial, and Operations teams to convert customer behavior into growth opportunities.
About ITRSITRS Group Limited is honored to be recognized as a Great Place to Work, providing cutting-edge enterprise SaaS solutions. Our esteemed clientele includes 90% of the world's leading investment banks, a testament to our excellence and reliability in the industry. With strong backing from prominent private equity investors, we are on a fast-paced growth trajectory.Our headquarters is located in Shoreditch, London's vibrant tech sector, with additional offices spread across the UK and internationally, from the Netherlands to Manila, New York City, and Florida. We take pride in fostering a diverse, friendly, and dynamic workplace culture, emphasizing internal promotions and the continuous development of our team members.Scope of RoleWe are seeking a seasoned Customer Solutions Engineer to join our team. In this role, you will play a vital part in propelling our sales initiatives forward.Reporting to the Global Head of Customer Engineering within the Customer Solutions and Success team, you will operate at the intersection of Sales, Marketing, Product, and Engineering to assist our Sales Executives in achieving their annual sales goals. This involves delivering technical presentations and product demonstrations to potential clients, facilitating technical workshops to ascertain requirements, and implementing our solutions as part of Proof of Concepts.Key Responsibilities: Develop a comprehensive understanding of our products and technologies. Lead presentations, demonstrations, and discussions with CXO and VP-level stakeholders within major enterprise accounts. Analyze and translate client requirements into practical solutions. Support the sales team throughout the sales cycle as a technology and product expert. Execute Proof of Concept projects to build client confidence and secure acceptance, coordinating logistics with all partners. Respond professionally to customer RFPs/RFIs. Position our technology competitively in the market. Represent our products, corporate values, and brand at customer interactions and industry events such as conferences and seminars. Propose innovative solutions to overcome technical challenges encountered during the sales process. Conduct Technical Account Management (TAM) for key accounts. Travel regionally for client meetings, marketing events, and Proof of Concepts.
Full-time|Hybrid|London, Greater London, England, United Kingdom
Location: London (Hybrid Working - 3 days per week office attendance) About Zuora At Zuora, we’re redefining what it means to operate a Modern Business. As the global economy shifts towards subscription and usage-based models, we empower organizations to foster enduring customer relationships that promote sustainable growth—benefiting their businesses, their customers, and the planet. Our innovative platform enables some of the world’s leading companies across various sectors including software, media, telecommunications, IoT, and more to effectively monetize new business models, enhance customer relationships, and deliver outstanding digital experiences. The Team & The Opportunity We are in search of a Senior Customer Solution Engineer to join our expanding EMEA team, focusing on enterprise customers and prospects throughout the region. This role is highly collaborative and customer-focused, placing you at the intersection of technology, business strategy, and value-driven selling. You'll work closely with Account Executives, Product, Solutions, and Customer teams to guide organizations in understanding the potential of Zuora and translating that into tangible business outcomes. This position is location-specific and ideal for a candidate based in the London or Home Counties area, with regular collaboration in our office to maximize impact. What You’ll Be Doing Become a trusted expert in Zuora through thorough onboarding and training across our products, solutions, and use cases. Establish strong technical relationships with customers and prospects, gaining a deep understanding of their goals, constraints, and operational models. Lead engaging product demonstrations and technical presentations for senior stakeholders, including C-level executives. Craft customized, end-to-end demonstrations aligned to each customer’s strategic objectives across various industries. Support intricate enterprise sales cycles by achieving technical victories, addressing objections, and distinctly showcasing Zuora’s value proposition. Collaborate with Product and Solutions teams to impact roadmap priorities based on customer and market insights. Manage adoption and technical health across accounts, ensuring customers derive value and achieve their defined KPIs. Contribute to shaping the commercial strategy and more.
EMBARK ON A REWARDING JOURNEY WITH YOUR CAREERAt Eurostar, we are at the forefront of transforming rail travel, operating across five countries and creating new opportunities for travelers. Our trains do more than just connect people; they play a vital role in fostering a greener and more inclusive future. By joining our dedicated team, you'll contribute to an inspiring mission that goes beyond transportation.We are seeking a talented Customer Systems Engineer to join our Rolling Stock team. In this role, you will be instrumental in enhancing customer-facing systems, ensuring that both front-line staff and our customers receive the tools and experiences they expect and deserve, all delivered in a timely fashion.This is a permanent position based on-site at our Temple Mills depot in Leyton. A hybrid work arrangement is available, requiring on-site attendance four days a week.Please note that the application deadline for this role is 5 PM on Tuesday, April 14, 2026. We encourage candidates to apply promptly, as Eurostar reserves the right to reach out to suitable candidates before the deadline and to close the position early if appropriate candidates are identified.
UpGuard develops technology to help organizations manage cyber risk. With a recent US$75M Series C funding round, the company is expanding its infrastructure to analyze 100 billion risk signals daily. The Cyber Risk Posture Management (CRPM) platform brings together security ratings, threat intelligence, and AI-driven insights, supporting security teams as they address emerging threats. UpGuard aims to set a new standard for cyber risk management, focusing on autonomy, technical excellence, and delivering solutions at scale. The Sales team at UpGuard plays a key role in the company’s growth, building lasting partnerships that go beyond single transactions. As third-party risk becomes more challenging, the team values collaboration and consultative relationships, always keeping customer security at the forefront. After surpassing revenue targets and expanding globally in 2025, UpGuard enters 2026 with strong momentum. The team works in a fast-moving, AI-enhanced environment that encourages skill development and supports organizations facing global cyber threats. Role overview The Customer Sales Engineer in London serves as the technical and product expert for the Account Management team. This position supports customer expansion by working closely with Account Managers on complex renewal and upsell opportunities. The role is well suited to those who thrive in a post-sales technical setting, enjoy being a product authority, and want to shape solutions that drive commercial results. What you will do Act as the primary technical resource for UpGuard’s multi-product offering Showcase advanced technical value to customers Design solutions that foster growth within the existing customer base
About Anthropic Anthropic builds AI systems with a focus on reliability, interpretability, and steerability. The team includes researchers, engineers, policy experts, and business leaders, all working together to keep AI safe and beneficial for users and society. Anthropic continues to grow quickly, expanding both its technology and its impact. Role Overview: Senior Engineer - Datacenter Machine Lifecycle This Senior Engineer position sits within the Datacenter Machine Lifecycle team in London. The role covers every stage in a machine’s operational life: provisioning, deployment, ongoing operation, maintenance, refresh cycles, and decommissioning. As Anthropic expands beyond cloud infrastructure, this is a chance to help define the processes, tools, and standards for managing and retiring hardware at scale. Much of the work will be greenfield, giving room to shape how the company approaches these challenges from the ground up. Security is central to this role. Datacenter machines at Anthropic handle sensitive AI workloads, including model training and serving millions of users through Claude. Maintaining a trusted, attested environment, with a verified chain of integrity from hardware to operation, is essential. This engineer will work closely with the Infrastructure Security team to set and uphold trusted compute standards throughout the machine lifecycle. Key Responsibilities Develop automation to improve efficiency across datacenters running tens of thousands of servers. Own the full machine lifecycle strategy, including provisioning, deployment, operations, maintenance, refresh, and decommissioning. Ensure operational procedures are in place for events like hardware failures, firmware upgrades, and fleet rotations. Partner with Infrastructure Security to design and enforce trusted compute standards throughout the machine lifecycle. Work with the Networking team to ensure reliable connectivity across all datacenter sites. Build and maintain tools to monitor machine health, configuration, and operational status across the entire fleet. Location London
Role Overview impact is hiring a Customer Success Manager in London. This role focuses on helping clients reach their goals and get the most value from our solutions. Building strong relationships and supporting customer satisfaction are central to this position. What You Will Do Support clients as they use our products and services Work closely with customers to understand their needs and objectives Strengthen long-term relationships to encourage continued success Help clients resolve issues and make the most of our offerings What We Look For Proactive approach to client support Strong focus on customer satisfaction Ability to build and maintain trust with clients
Role overview Utility Warehouse is seeking an Engineering Manager to lead efforts around Lifecycle Customer services in London. This role oversees a team focused on enhancing the customer experience throughout every stage of their journey with the company. What you will do Support and guide engineers working on projects tied to the customer lifecycle Set technical direction and help prioritize team goals as customer needs evolve Manage delivery of new features and ongoing improvements aimed at increasing customer satisfaction Requirements Proven experience managing engineering teams Strong interest in technology and solutions that put the customer first Comfort balancing leadership responsibilities with hands-on project involvement This position is based in London.
Role Overview Utility Warehouse is looking for a Senior Backend Software Engineer to strengthen the Customer Lifecycle team in London. This role centers on building and refining backend systems that support every stage of the customer journey. The work has a direct impact on how customers experience Utility Warehouse services. What You Will Do Design, build, and maintain backend software that supports customer lifecycle processes Focus on efficiency and scalability to handle growing customer needs Contribute technical expertise to improve customer experience through reliable backend solutions About the Team Work alongside engineers who care about delivering quality service. The team values practical solutions and continuous improvement, with each member playing a key role in shaping the technology that powers Utility Warehouse’s customer interactions.
ABOUT DROOLDROOL is an innovative e-commerce platform specializing in the sale of contemporary art prints and framed artworks from talented emerging artists. We have achieved profitable growth and are now dedicated to enhancing our strategies for customer acquisition, conversion, and retention as we scale.This position is part of our dynamic growth team and involves close collaboration with paid media, creative, and merchandising teams to optimize trading moments and increase repeat revenue through effective CRM strategies.ROLE SUMMARYWe are seeking a skilled CRM & Lifecycle Manager to take charge of daily email and SMS execution.This hands-on role emphasizes the development, deployment, and optimization of campaigns and automation flows. You will ensure that CRM initiatives drive key trading moments and facilitate repeat purchases, working in tandem with paid media and growth activities.Your focus will be on executing strategies, conducting consistent testing, and providing clear reporting on campaign performance.RESPONSIBILITIESCampaigns & Lifecycle ManagementLead the planning and execution of all email and SMS campaigns for product launches, sales, and other pivotal trading moments.Collaborate with growth and creative teams to brief, develop, and deliver campaigns that align with paid media and merchandising priorities.Design and enhance lifecycle journeys that promote repeat purchases and improve customer behavior from the first to the second order.Identify key customer segments and devise targeted campaigns tailored to them.Manage and optimize core automated flows, ensuring that messaging, timing, and frequency align with trading objectives.Testing, Reporting & Platform ManagementConduct structured testing across campaigns and flows to enhance performance over time.Monitor and report on revenue contributions, engagement metrics, and repeat behavior, using insights to guide future initiatives.Ensure robust segmentation, list health, and data integrity within the CRM platform.Oversee sign-up journeys and audience capture across the website.Requirements2 to 5 years of experience in CRM or lifecycle marketing within the e-commerce sector.Hands-on experience with CRM platforms such as Klaviyo or Ometria for building and executing campaigns.Ability to adhere to campaign calendars and meet deadlines effectively.Meticulous attention to detail and a capacity for rapid execution.Proficiency in leveraging data to evaluate performance and implement enhancements.Experience working collaboratively with growth and merchandising teams.Bonus Skills:Experience in boosting repeat purchase rates or customer lifetime value (LTV).Background in direct-to-consumer (DTC) or marketplace environments.Comfortable operating in a fast-paced startup atmosphere.BenefitsCompetitive salary package.Flexible working hours (3 office days per week in Shoreditch, London).25 days of annual leave, plus your birthday, a duvet day, and public holidays.Opportunity to work remotely for a week from abroad.
Join Laundryheap, an award-winning and innovative startup revolutionizing the laundry and dry cleaning sector. Operating in over 14 global markets and rapidly expanding across Europe, Asia, and North America, we take pride in our ability to deliver pristine laundry within 24 hours, establishing ourselves as one of the fastest services in the industry.The RoleAs the Senior CRM & Lifecycle Marketing Manager, you will spearhead Laundryheap's lifecycle messaging strategy, transforming first-time customers into loyal patrons and turning regular users into subscribers.This role is more than just executing campaigns; it’s a leadership position with a hands-on approach, positioned at the confluence of CRM, product, and data. You will architect the program from scratch, developing the strategy, structure, channel mix, and testing cadence while managing a talented team member to support your vision. Your success will be measured by repeat order rates and customer lifetime value (LTV) across various cohorts, setting the benchmark for your team's execution.You will directly oversee a Customer Lifecycle Manager, who will manage the daily execution and optimization of customer sequences through email, push notifications, SMS, and WhatsApp.Your ResponsibilitiesYou will own the entire retention cycle:Developing post-order habit sequences to encourage repeat purchases (1st → 2nd → 3rd+ orders)Creating win-back flows for lapsed customersDesigning upsell strategies for subscriptionsImplementing behavioral nudges and lifecycle triggersEstablishing suppression logic and CRM segmentation architectureOptimizing the channel mix across email, push notifications, SMS, and WhatsApp, ensuring effective integrationYou will track and report on key metrics:Repeat order rates across cohortsCustomer lifetime value and time to reorder metricsLapsed customer recovery ratesMonitoring unsubscribe and spam rates as performance indicatorsWho You AreEssential Qualifications:5+ years of experience in B2C lifecycle, retention, or CRM marketing, preferably within a consumer app or marketplace environmentHands-on experience in building automated sequences using behavioral CRMs (e.g., Customer.io, Braze, Klaviyo)Proven track record in conducting CRM experiments, including A/B testing on sequences, timing, copy, and segmentation, translating insights into actionable program improvementsExperience in managing lifecycle programs across multiple channels, including email and push notifications, as well as SMS or WhatsAppSkilled in writing briefs and copy independentlyAdept at analyzing cohort data using spreadsheets or BI tools to derive testing hypothesesUnderstanding of suppression logic, exit conditions, and sequence architecture beyond simple campaign executionWhat You Won't Be DoingWaiting for a brief; this role is responsible for crafting themReceiving a pre-defined strategy; you will shape, validate, and own the strategy that is developedManaging a large team; you will have a single direct report, allowing for streamlined decision-making and full ownership of the project
Join Anthropic as a Senior Engineer specializing in Datacenter Server Lifecycle. In this pivotal role, you will be responsible for overseeing the complete lifecycle of our datacenter servers, ensuring optimal performance and reliability. You will collaborate with cross-functional teams to design, implement, and maintain state-of-the-art server infrastructure.
ASOS Plc is hiring a Head of CRM and Lifecycle Product to guide the CRM and Lifecycle Product team in London. This leadership role shapes how ASOS connects with customers and builds lasting relationships. Role overview The Head of CRM and Lifecycle Product focuses on driving customer engagement and retention. This position uses data insights to improve both product offerings and the overall customer experience. The role works closely with teams across the business to ensure strategies match company goals. What you will do Develop and implement CRM strategies that support customer growth and loyalty Optimize customer lifecycle processes to improve retention Collaborate with other departments to align CRM initiatives with business objectives Analyze customer data to spot trends and identify new opportunities Requirements Experience leading CRM and lifecycle product teams Strong background in using data to inform strategy Ability to work across functions and communicate clearly with stakeholders
Are you a dynamic CRM marketer who excels in utilizing Customer.io (or similar ESPs) to create engaging workflows and sequences from the ground up, rather than simply managing existing setups? Do you find excitement in running experiments, formulating hypotheses, conducting tests, analyzing results, and promptly strategizing your next steps? Are you eager to send thoughtfully crafted marketing emails for a company dedicated to alleviating inbox chaos for its clients?If this resonates with you, you could be our next Lifecycle Manager at Fyxer!Title: Senior CRM Manager (Lifecycle)Reporting to: James Lester, Growth LeadWhat are we creating?An innovative AI Email Assistant designed to reclaim professionals' time. Fyxer efficiently organizes inboxes, drafts responses in your unique voice, and manages meeting notes, allowing you to concentrate on what truly matters.We cater to a diverse clientele, from individual power users to enterprise teams at reputable companies like Knight Frank. Our users typically operate in client-facing roles, such as sales, consulting, and recruiting, where administrative tasks can hinder productivity and incur costs.The Role:Your primary focus will be on execution and experimentation. You will design and manage lifecycle campaigns primarily via Customer.io, while implementing a rigorous test-and-learn methodology to enhance user activation, retention, and growth across both prosumer and B2B audiences.As a rapidly evolving organization, there is much to learn about our Lifecycle operations. If you thrive in a fast-paced and dynamic environment, are highly proactive, and have a strong focus on commercial outcomes, you will excel in this role.Your Responsibilities:Experimentation: Lead a continuous test-and-learn initiative across lifecycle campaigns, including A/B tests, segmentation experiments, send-time optimizations, and copy variations, always driven by clear hypotheses.
About Checkout.com Checkout.com helps leading businesses such as eBay, ASOS, Klarna, Uber Eats, and Sony process payments smoothly. Our technology supports billions of transactions each year, making online checkouts simple for customers and reliable for merchants. Headquartered in London with offices on six continents, Checkout.com brings together a diverse, adaptable team focused on shaping the future of fintech. The company values performance and innovation, aiming to make payments effortless worldwide. Role Overview: Manager, Product Marketing – Credential Lifecycle The Manager, Product Marketing for Credential Lifecycle leads marketing for key product areas: vault services, network tokens, real-time account updates, and digital wallets. The role focuses on communicating the value of these features to merchants, translating technical details into clear business benefits. This position works directly with Product, Commercial, and Performance Marketing teams. Responsibilities include integrating product offerings into broader marketing strategies and delivering go-to-market campaigns that build understanding and drive adoption. Main Responsibilities Direct the marketing strategy for Credential Lifecycle products, including vault, network tokens, real-time account updaters, and digital wallet features, ensuring merchants see their value clearly. Plan and run go-to-market initiatives and campaigns to increase product visibility and usage. Partner with product and commercial teams to align marketing activities with business objectives. Location: London
About UsAt The Economist Group (TEG), our mission is to drive progress. This guiding principle connects each member of our team as we strive for innovation, independence, and excellence across our diverse fields. We empower individuals and organizations to navigate the critical challenges and transformations that shape our world. Through analytical rigor, global expertise, and evidence-based insights, we help our audience make sense of complex issues and chart a strategic path forward.We provide insightful analysis and information in various formats to subscribers and businesses across 170 countries through our three core divisions: The Economist, Economist Enterprise, and Economist Education, all of which uphold our esteemed reputation for integrity and excellence.Role OverviewWe are in search of a Senior Email Growth Marketing Manager who will be responsible for developing and executing our prospect lifecycle marketing strategy. This role will focus on transforming anonymous audiences into known users (pre-subscribers) and subsequently converting them into paid subscribers.The successful candidate will spearhead the creation of email-centric acquisition and nurturing programs, designing user journeys that effectively capture, engage, and convert high-intent audiences through email and on-site modules. The ideal applicant will possess a strong background in Salesforce Marketing Cloud, lead generation, and lifecycle marketing, and will collaborate closely with growth, product, data, and editorial teams to enhance audience acquisition and conversion rates.
Role Overview Utility Warehouse is looking for a Frontend Software Engineer to join the Lifecycle Customer team in London. This group focuses on building web applications that improve how customers interact with our services and help keep them engaged. What You Will Do Work with designers and backend developers to create clear, responsive user interfaces Build features that make our digital products easier and more enjoyable to use Contribute ideas and code that influence our web platforms and customer experience About the Team The Lifecycle Customer team supports Utility Warehouse’s goal of delivering strong value to customers. Collaboration and a focus on usability are central to how we work.
Role overview Utility Warehouse is hiring an Associate Software Engineer for the Lifecycle Customer team in London. This role focuses on building and improving software that supports customers at every stage of their journey. What you will do Work with engineers, product managers, and other teams to design, build, and support software applications Help develop features that improve customer experiences Maintain and update existing systems to ensure they stay reliable and effective About the team The Lifecycle Customer team works across departments to deliver solutions that support Utility Warehouse’s commitment to strong customer service.
Why Choose PlayStation?At PlayStation, we pride ourselves on not only being the ultimate destination for gamers but also a top-tier workplace. As a recognized leader in the global entertainment industry, we create a range of innovative products and services, including the PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, and critically acclaimed titles developed by PlayStation Studios.We are committed to fostering an inclusive environment that empowers our employees and values diversity. We invite individuals who share a passion for innovation, technology, and gaming to explore our open positions and become a part of our expanding global team.The PlayStation brand operates under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.About PlayStation Game AnalyticsIn the Game Analytics team, we collaborate with product, design, engineering, and marketing teams to enhance player experiences through data-driven insights. Our mission is to empower teams to make informed decisions by integrating experimentation, lifecycle thinking, and player/customer insights into the evolution of our products. We support rapid iteration, personalization, and sustained engagement within live service environments across PlayStation Studios and platform teams.As a Lifecycle Data Analyst, you will be part of a multidisciplinary team dedicated to optimizing player/customer journeys through experimentation and lifecycle management. This role emphasizes experiment design, scalable measurement frameworks, and exploratory analysis that will shape personalized lifecycle content and messaging.In your role as a Data Analyst, you will collaborate closely with cross-functional partners to drive analytics initiatives across multiple game titles. Your contributions will span from early feature evaluations to live performance optimization, including experimentation, feature analysis, performance reporting, and exploratory research to guide product and business strategies.
Join our innovative team at Utility Warehouse as an Associate Software Engineer specializing in Lifecycle Customer solutions. In this role, you will collaborate with cross-functional teams to develop and enhance software applications that improve customer engagement and streamline processes.
Join our dynamic Product Growth team at M-KOPA! We are on the lookout for a highly skilled Senior CRM Manager with experience in MVNO, super-app, mobile gaming, or high-frequency subscription models. As we continue to expand our innovative FinTech division, you will play a pivotal role in developing and scaling growth systems that enhance retention, upsell strategies, and maximize customer lifetime value for millions throughout Africa.The Impact In this role, you will design and implement retention and upsell frameworks that not only drive measurable customer lifetime value and revenue growth but also foster financial inclusion for Africa's underserved communities. Join us in our mission as we have already empowered over 7 million customers with access to over $2 billion in credit. This is your opportunity to contribute to a cause that is truly transforming lives across the continent .The Opportunity Build CRM from the ground up: You will design and scale lifecycle programs across five African markets (Kenya, Nigeria, Uganda, Ghana, South Africa), leveraging proprietary data from millions of customers and a unique distribution model involving over 30,000 field agents and 300 telesales personnel. Own retention and upsell outcomes: Your performance will be evaluated based on LTV growth, retention rates, and upsell revenue, going beyond just email metrics. Go hands-on daily: Engage in building automated customer journeys, designing experiments, analyzing results, and scaling successful initiatives—this is not just a strategic role. Global recognition: Become part of an organization recognized by TIME 100 as one of the world's most influential companies and by the Financial Times as Africa's fastest-growing company for four consecutive years (2022-2025).What You'll DoYou will take full ownership of the CRM strategy and execution from start to finish. This includes building automated customer journeys using CleverTap/Braze, conducting experiments on messaging and timing, analyzing retention cohorts, and expanding successful programs across different markets. Collaborate with Product, Commercial, and Operations teams to convert customer behavior into growth opportunities.
About ITRSITRS Group Limited is honored to be recognized as a Great Place to Work, providing cutting-edge enterprise SaaS solutions. Our esteemed clientele includes 90% of the world's leading investment banks, a testament to our excellence and reliability in the industry. With strong backing from prominent private equity investors, we are on a fast-paced growth trajectory.Our headquarters is located in Shoreditch, London's vibrant tech sector, with additional offices spread across the UK and internationally, from the Netherlands to Manila, New York City, and Florida. We take pride in fostering a diverse, friendly, and dynamic workplace culture, emphasizing internal promotions and the continuous development of our team members.Scope of RoleWe are seeking a seasoned Customer Solutions Engineer to join our team. In this role, you will play a vital part in propelling our sales initiatives forward.Reporting to the Global Head of Customer Engineering within the Customer Solutions and Success team, you will operate at the intersection of Sales, Marketing, Product, and Engineering to assist our Sales Executives in achieving their annual sales goals. This involves delivering technical presentations and product demonstrations to potential clients, facilitating technical workshops to ascertain requirements, and implementing our solutions as part of Proof of Concepts.Key Responsibilities: Develop a comprehensive understanding of our products and technologies. Lead presentations, demonstrations, and discussions with CXO and VP-level stakeholders within major enterprise accounts. Analyze and translate client requirements into practical solutions. Support the sales team throughout the sales cycle as a technology and product expert. Execute Proof of Concept projects to build client confidence and secure acceptance, coordinating logistics with all partners. Respond professionally to customer RFPs/RFIs. Position our technology competitively in the market. Represent our products, corporate values, and brand at customer interactions and industry events such as conferences and seminars. Propose innovative solutions to overcome technical challenges encountered during the sales process. Conduct Technical Account Management (TAM) for key accounts. Travel regionally for client meetings, marketing events, and Proof of Concepts.
Full-time|Hybrid|London, Greater London, England, United Kingdom
Location: London (Hybrid Working - 3 days per week office attendance) About Zuora At Zuora, we’re redefining what it means to operate a Modern Business. As the global economy shifts towards subscription and usage-based models, we empower organizations to foster enduring customer relationships that promote sustainable growth—benefiting their businesses, their customers, and the planet. Our innovative platform enables some of the world’s leading companies across various sectors including software, media, telecommunications, IoT, and more to effectively monetize new business models, enhance customer relationships, and deliver outstanding digital experiences. The Team & The Opportunity We are in search of a Senior Customer Solution Engineer to join our expanding EMEA team, focusing on enterprise customers and prospects throughout the region. This role is highly collaborative and customer-focused, placing you at the intersection of technology, business strategy, and value-driven selling. You'll work closely with Account Executives, Product, Solutions, and Customer teams to guide organizations in understanding the potential of Zuora and translating that into tangible business outcomes. This position is location-specific and ideal for a candidate based in the London or Home Counties area, with regular collaboration in our office to maximize impact. What You’ll Be Doing Become a trusted expert in Zuora through thorough onboarding and training across our products, solutions, and use cases. Establish strong technical relationships with customers and prospects, gaining a deep understanding of their goals, constraints, and operational models. Lead engaging product demonstrations and technical presentations for senior stakeholders, including C-level executives. Craft customized, end-to-end demonstrations aligned to each customer’s strategic objectives across various industries. Support intricate enterprise sales cycles by achieving technical victories, addressing objections, and distinctly showcasing Zuora’s value proposition. Collaborate with Product and Solutions teams to impact roadmap priorities based on customer and market insights. Manage adoption and technical health across accounts, ensuring customers derive value and achieve their defined KPIs. Contribute to shaping the commercial strategy and more.
EMBARK ON A REWARDING JOURNEY WITH YOUR CAREERAt Eurostar, we are at the forefront of transforming rail travel, operating across five countries and creating new opportunities for travelers. Our trains do more than just connect people; they play a vital role in fostering a greener and more inclusive future. By joining our dedicated team, you'll contribute to an inspiring mission that goes beyond transportation.We are seeking a talented Customer Systems Engineer to join our Rolling Stock team. In this role, you will be instrumental in enhancing customer-facing systems, ensuring that both front-line staff and our customers receive the tools and experiences they expect and deserve, all delivered in a timely fashion.This is a permanent position based on-site at our Temple Mills depot in Leyton. A hybrid work arrangement is available, requiring on-site attendance four days a week.Please note that the application deadline for this role is 5 PM on Tuesday, April 14, 2026. We encourage candidates to apply promptly, as Eurostar reserves the right to reach out to suitable candidates before the deadline and to close the position early if appropriate candidates are identified.
UpGuard develops technology to help organizations manage cyber risk. With a recent US$75M Series C funding round, the company is expanding its infrastructure to analyze 100 billion risk signals daily. The Cyber Risk Posture Management (CRPM) platform brings together security ratings, threat intelligence, and AI-driven insights, supporting security teams as they address emerging threats. UpGuard aims to set a new standard for cyber risk management, focusing on autonomy, technical excellence, and delivering solutions at scale. The Sales team at UpGuard plays a key role in the company’s growth, building lasting partnerships that go beyond single transactions. As third-party risk becomes more challenging, the team values collaboration and consultative relationships, always keeping customer security at the forefront. After surpassing revenue targets and expanding globally in 2025, UpGuard enters 2026 with strong momentum. The team works in a fast-moving, AI-enhanced environment that encourages skill development and supports organizations facing global cyber threats. Role overview The Customer Sales Engineer in London serves as the technical and product expert for the Account Management team. This position supports customer expansion by working closely with Account Managers on complex renewal and upsell opportunities. The role is well suited to those who thrive in a post-sales technical setting, enjoy being a product authority, and want to shape solutions that drive commercial results. What you will do Act as the primary technical resource for UpGuard’s multi-product offering Showcase advanced technical value to customers Design solutions that foster growth within the existing customer base
About Anthropic Anthropic builds AI systems with a focus on reliability, interpretability, and steerability. The team includes researchers, engineers, policy experts, and business leaders, all working together to keep AI safe and beneficial for users and society. Anthropic continues to grow quickly, expanding both its technology and its impact. Role Overview: Senior Engineer - Datacenter Machine Lifecycle This Senior Engineer position sits within the Datacenter Machine Lifecycle team in London. The role covers every stage in a machine’s operational life: provisioning, deployment, ongoing operation, maintenance, refresh cycles, and decommissioning. As Anthropic expands beyond cloud infrastructure, this is a chance to help define the processes, tools, and standards for managing and retiring hardware at scale. Much of the work will be greenfield, giving room to shape how the company approaches these challenges from the ground up. Security is central to this role. Datacenter machines at Anthropic handle sensitive AI workloads, including model training and serving millions of users through Claude. Maintaining a trusted, attested environment, with a verified chain of integrity from hardware to operation, is essential. This engineer will work closely with the Infrastructure Security team to set and uphold trusted compute standards throughout the machine lifecycle. Key Responsibilities Develop automation to improve efficiency across datacenters running tens of thousands of servers. Own the full machine lifecycle strategy, including provisioning, deployment, operations, maintenance, refresh, and decommissioning. Ensure operational procedures are in place for events like hardware failures, firmware upgrades, and fleet rotations. Partner with Infrastructure Security to design and enforce trusted compute standards throughout the machine lifecycle. Work with the Networking team to ensure reliable connectivity across all datacenter sites. Build and maintain tools to monitor machine health, configuration, and operational status across the entire fleet. Location London
Role Overview impact is hiring a Customer Success Manager in London. This role focuses on helping clients reach their goals and get the most value from our solutions. Building strong relationships and supporting customer satisfaction are central to this position. What You Will Do Support clients as they use our products and services Work closely with customers to understand their needs and objectives Strengthen long-term relationships to encourage continued success Help clients resolve issues and make the most of our offerings What We Look For Proactive approach to client support Strong focus on customer satisfaction Ability to build and maintain trust with clients
Apr 16, 2026
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