Enterprise Customer Success Manager - UK

We are seeking a dedicated and passionate Enterprise Customer Success Manager to join our team in the UK. In this pivotal role, you will be responsible for driving customer satisfaction and engagement while ensuring our enterprise clients achieve their desired outcomes with our products. You will collaborate closely with cross-functional teams to deliver exc…

About Iru Iru is an innovative AI-driven security and IT platform that empowers some of the world's fastest-growing companies to protect their users, applications, and devices. Designed for the AI era, Iru seamlessly integrates identity and access management, endpoint security, and compliance automation—streamlining IT and security processes to restore control and efficiency. Supported by leading technology investors, including General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital, Iru secured $100 million in funding from General Catalyst in July 2024, raising the company’s valuation to an impressive $850 million. Our esteemed clientele includes Notion, Cursor, Lovable, Replit, and Mercor, and we proudly collaborate with industry titans such as ServiceNow and AWS. Recognized for our commitment to employee engagement and satisfaction, Iru was listed among Forbes’ America’s Best Startup Employers for 2025.The OpportunityAs a Customer Success Manager at Iru, you will serve as a vital partner to strategic enterprise clients across the EMEA region, facilitating their long-term success and value realization. In this role, you will be a trusted advisor to senior stakeholders, guiding organizations in modernizing their IT and security frameworks through Iru’s comprehensive platform.This position is based in London and follows a hybrid work model, requiring in-office attendance from Tuesday to Thursday.You will oversee intricate, multi-country accounts, playing a pivotal role in enhancing Iru’s reputation throughout the region. Success in this position entails driving client retention and expansion within key accounts while adeptly managing regional complexities and delivering quantifiable business results.

Who Are We?At Postman, we are the foremost API platform, serving over 45 million developers and 500,000 organizations, including an impressive 98% of the Fortune 500. Our mission is to empower developers worldwide to craft an API-first world by simplifying the entire API lifecycle and enhancing collaboration—ultimately allowing our users to create superior APIs at a faster pace.Headquartered in San Francisco, we have established offices in Boston, New York, Austin, Tokyo, London, and Bangalore, where our journey began. As a privately held company, we are supported by renowned investors like Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Explore more at postman.com or connect with us on social media via @getpostman.P.S: We highly recommend reading The "API-First World" graphic novel to gain insights into our broader vision at Postman.The OpportunityAs our customer base experiences unprecedented growth, we are on the lookout for seasoned Enterprise Customer Success Managers to expand our business in the UK.In this role, you will lead post-sale strategy and engagement across a portfolio of named Enterprise accounts. Collaborating closely with your customers, you will co-create Joint Success Plans that detail key objectives, milestones, and success criteria. By partnering with our Solutions Architecture and Customer Education teams, you will facilitate impactful enablement programs designed to rapidly address critical challenges. Regular interactions with key stakeholders will allow you to assess the value they derive from our platform and identify new opportunities for growth.This position is ideal for a tech-savvy professional passionate about Customer Success. The perfect candidate will be a strategic thinker with a proven track record in nurturing customer relationships, accelerating adoption, expanding use cases, and achieving exceptional customer outcomes.

About AirwallexAirwallex stands as the premier unified payments and financial platform tailored for global enterprises. Our innovative blend of proprietary technology and software empowers over 200,000 businesses globally—ranging from Brex and Rippling to Navan, Qantas, and SHEIN—by providing fully integrated solutions that encompass business accounts, payment processing, spend management, treasury functions, and embedded finance on a worldwide scale.Established in Melbourne, we boast a dynamic team of over 2,000 talented individuals spread across 26 offices worldwide. With a valuation of $8 billion and support from leading investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of shaping the future of global payment and financial platforms. If you’re eager to embark on a journey of ambitious growth, we invite you to join us.

Join Nice as a Senior Customer Success Manager specializing in Enterprise solutions. In this pivotal role, you will drive customer satisfaction and retention by ensuring our enterprise clients achieve their desired outcomes with our cutting-edge Actimize solutions. You'll collaborate closely with cross-functional teams to deliver exceptional service and support, fostering long-term relationships with key stakeholders.

Role overview As a Senior Customer Success Partner at creatoriq, the focus is on supporting enterprise clients from the London office. The position centers on building strong, lasting relationships and guiding organizations through onboarding. Helping clients achieve their business goals with creatoriq’s solutions is a key part of the role. What you will do Develop and maintain partnerships with enterprise customers Lead onboarding to ensure clients get started smoothly Support clients as they work toward their business objectives using creatoriq’s products Identify ways to improve the client experience and contribute to account growth Share strategic insights and act proactively to address client needs Location This position is based in London.

About Sigma Computing Sigma Computing builds cloud-based analytics and business intelligence tools, helping organizations turn complex data into practical business insights. The platform connects users of all technical backgrounds to the information they need for better decision-making. Role Overview The Enterprise Customer Success Manager will play a central role in helping clients realize the full value of Sigma Computing’s platform. This position focuses on strengthening Net Dollar Retention (NDR) through strategic account management, growth planning, and customer engagement. What You Will Do Strategic Account Management: Build and maintain strong relationships with key decision-makers and influencers at enterprise accounts, with special attention to high-value customers. Analytics Guidance: Use expertise in analytics and business intelligence to help customers make the most of Sigma Computing’s platform. Support them in interpreting data and turning it into actionable insights. Drive NDR Growth: Develop and carry out plans to increase Net Dollar Retention. Identify upsell and cross-sell opportunities, and reduce churn through proactive support and engagement. Customer Advocacy: Serve as the link between customers and Sigma’s product team, representing client needs and advocating for features or improvements that boost satisfaction and retention. Success Planning: Collaborate with customers to create and implement success plans that connect Sigma’s capabilities with their business goals. Education & Training: Organize and lead training sessions, webinars, and workshops to improve product knowledge, adoption, and engagement across the user base. Location This role is based in London, UK.

Join Contentsquare, a pioneering experience intelligence platform that empowers organizations to decode the online journeys of their customers with ease. Our innovative, adaptable platform equips businesses with profound insights into every aspect of the digital experience.As a global frontrunner in experience analytics, we operate in 15 offices across the globe, and we are committed to sustainable growth. We seek passionate team members ready to make a significant impact and support our expansion.At Contentsquare, we strive to cultivate a diverse and inclusive workplace where every individual can learn and thrive. Our community is characterized by courage, empathy, and intentionality. We invite you to help simplify the complex for our clients, their customers, and one another.Caution: Beware of scammers impersonating Contentsquare. Authentic communications from our Talent Acquisition team will only originate from the contentsquare.com domain or @contentsquare-ext.com email addresses. For more details, please visit our careers blog.Role Overview:The Strategic Enterprise Success Manager is an integral member of our GTM Strategy organization within the Enterprise Customer Success EMEA team. In this role, you will manage a portfolio of 15-25 high-touch enterprise accounts in France and Switzerland, overseeing the complete customer lifecycle from onboarding to strategic adoption, executive engagement, and fostering conditions for renewal and growth. You will serve as a trusted advisor, leveraging your in-depth product knowledge and data-informed account management to drive tangible business results. You will collaborate closely with our post-sales teams including onboarding, sales, professional services, customer experience, and partnerships.Your Responsibilities:Establish trusted relationships with both operational and executive-level stakeholders, positioning yourself as a strategic advisor on critical digital business issues.Develop data-driven success plans aligned with clients' primary business objectives, ensuring robust retention strategies through effective mapping of strategic contacts within key accounts.Promote the adoption of all Contentsquare products, including Product Analytics from our acquisition of Heap, by assisting teams in utilizing event-based and retrospective behavioral data to enhance user activation, feature adoption, and retention across both web and mobile platforms.Advocate for Contentsquare's AI-driven capabilities, guiding clients from traditional workflows to AI-enhanced methodologies and best practices.

Senior Customer Success ManagerDo you possess a fervor for customer engagement and have a strong technical acumen? We are seeking an experienced Senior Customer Success Manager who has a proven track record in managing enterprise-level clients within the payments or cryptocurrency sectors. If you are ready to embrace a fresh challenge in a dynamic and rapidly evolving industry, we would love to connect with you!Your Impact:Joining our global Commercial team, you will be instrumental in identifying and nurturing new business opportunities within our existing clientele. As the Senior Customer Success Manager, you will oversee a dedicated portfolio of enterprise customers, focusing on enhancing annual contract revenue and expanding our market presence through Elliptic's solutions and services.In collaboration with the Customer Success team, you will drive the upselling process by identifying opportunities, qualifying leads, negotiating terms, crafting tailored proposals, and successfully closing upsells and renewals, all aimed at achieving profitable revenue growth and maintaining over 100% net account retention for your assigned accounts.This is an exhilarating chance for a tech-savvy professional eager to make a significant impact not just within our organization but also in the broader market landscape. At Elliptic, you can expect engaging and challenging work—no two days are ever the same!Key ResponsibilitiesWhat You Will Do:Forge strong relationships with key stakeholders in your designated accounts.Manage customer interactions through all lifecycle stages, from onboarding to renewal and expansion.Serve as the primary contact for your accounts, both internally and externally.Evaluate critical usage data to assess renewal risks, taking proactive steps to mitigate these risks early.Generate new business through upselling and cross-selling initiatives within your region.Create strategic customer account plans and manage the sales cycle independently or in collaboration with Account Executives.Identify and scope high-quality expansion opportunities within existing accounts.Translate customer needs and challenges into actionable opportunities.Craft customized proposals to address specific customer requirements.

Join Watershed as a Strategic Customer Success ManagerAt Watershed, we are pioneering the enterprise sustainability platform that enables leading companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens to effectively manage their climate and ESG data. Our mission is to empower organizations to produce audit-ready metrics for both voluntary and regulatory reporting, including CSRD, while driving meaningful decarbonization efforts. We are looking for passionate team members who are excited about product-building and eager to contribute to the culture of a dynamic, mission-oriented startup.With offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe, we invite you to be part of our journey!Your RoleAs a Strategic Customer Success Manager (CSM), you will play a crucial role in our mission to assist companies in measuring, reducing, removing, and reporting their emissions. Your success will be defined by the success of our customers, and you will be among the founding members of our Customer Success team, guiding customers on their climate journeys.You will manage relationships with our largest customers, helping them navigate the complexities of sustainability, Watershed’s offerings, and their organizational goals. By deeply understanding their business, you will leverage our broader teams to ensure they achieve their sustainability objectives.Key Responsibilities:Drive success for a select group of high-value customers, focusing on retention, growth, and impact.Establish trusted executive relationships, demonstrating how sustainability data informs strategic decisions.Lead customer planning and governance through structured roadmaps and executive reviews.Advocate for the customer internally, influencing product priorities and strategy.Coordinate internal teams to deliver exceptional value to customers within complex organizational structures.

Role Overview FloQast is hiring an Enterprise Accounting Success Manager in London. This role centers on supporting enterprise clients as they use FloQast’s accounting software. The position focuses on helping organizations improve their accounting workflows and reach their business goals with FloQast’s solutions. What You Will Do Act as a trusted advisor for enterprise clients, building strong relationships and understanding their accounting needs. Work directly with clients to identify business challenges and recommend tailored solutions using FloQast’s platform. Provide ongoing, proactive support to help clients get the most out of their investment in FloQast. Develop strategic plans with clients to drive adoption and deliver measurable results.

Role Overview impact is hiring a Customer Success Manager in London. This role focuses on helping clients reach their goals and get the most value from our solutions. Building strong relationships and supporting customer satisfaction are central to this position. What You Will Do Support clients as they use our products and services Work closely with customers to understand their needs and objectives Strengthen long-term relationships to encourage continued success Help clients resolve issues and make the most of our offerings What We Look For Proactive approach to client support Strong focus on customer satisfaction Ability to build and maintain trust with clients

Are you ready to join a dynamic startup that is on a mission to integrate social good into every aspect of business? Look no further!Supported by General Catalyst, the same investors who brought you Stripe and Airbnb, we are among Europe’s fastest-growing SaaS firms, dedicated to empowering global enterprises to give, volunteer, and fund with confidence.Our MissionAt Goodstack, we aim to transform how the world engages in philanthropy .As a Series A social impact startup, we drive global change through innovative technology. Our platform enables businesses to effortlessly embed positive impact into their operations while assisting nonprofits in accessing cutting-edge tools and new funding opportunities.Renowned brands like Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian, and Twilio, along with thousands of nonprofits such as the Red Cross and Cancer Research, utilize Goodstack to create a meaningful difference.In 2025, we successfully facilitated $5 billion in donations to worthy causes. This is just the beginning as we strive to develop the world's premier platform for nonprofit donations globally.To sustain our growth and deliver unparalleled value to our partners, we are seeking exceptional talent to join our journey – we want you Become our Customer Success Manager (North America)!We are in search of a Customer Success Manager to nurture post-launch relationships with our enterprise clients, ensuring they adopt, scale, and renew their partnerships year after year.In this role, you will serve as the primary contact for our clients once they are live, driving adoption and engagement while managing operational requests and escalations. Your goal will be to ensure our customers consistently derive value from Goodstack.You will also be responsible for renewals and upsells within the current product scope, enhancing commercial terms, increasing usage, and expanding geographical reach. When opportunities for new products arise, you will qualify and collaborate with the Account Executive to facilitate the cross-sell process.Collaboration is key: you will work closely with Implementation (during handover), Solutions (for technical insights), and RevOps (to ensure disciplined reporting, customer health, and accurate forecasting). Your approach will be characterized by clarity and control, minimizing distractions for customers while amplifying value over time.

Who We Are About Stripe Stripe is a leading financial infrastructure platform that empowers businesses globally. From multinational corporations to innovative startups, millions utilize Stripe to manage payments, enhance revenue, and unlock new business opportunities. Our mission is to elevate the GDP of the internet, and we face an ambitious journey ahead. This presents you with a unique chance to contribute to the global economy and undertake some of the most impactful work of your career. About the Team As a Customer Success Manager (CSM) at Stripe, you will oversee the post-sales journey for our users, ensuring they receive optimal value from their investment. This collaborative role significantly boosts user success, retention, and fosters profitable renewal outcomes, making it one of the most impactful positions in our organization. What You'll Do We are in search of a driven and inquisitive professional to manage a portfolio of enterprise clients. The CSM will conduct proactive workshops, business evaluations, payment insights, and provide thought leadership to support our users in scaling their businesses. The ideal candidate is analytical and detail-oriented, thriving on customer interactions to investigate concerns and provide actionable insights. This role requires close collaboration with sales, technical account managers, and operational teams to engage customers in discussions around products, payments, and technical matters. Responsibilities Work collaboratively with account executives and technical account managers to facilitate post-sale engagements aimed at optimizing, retaining, and expanding Stripe’s enterprise customer base. Manage a client portfolio to ensure overall account health, including performance metrics, product adoption rates, usage velocity, account renewals, growth opportunities, and customer satisfaction. Act as a trusted advisor on payments and product matters to assigned customers by delivering insights on payment performance and industry trends. Conduct business reviews to align user priorities, analyze payment performance metrics, share the Stripe product roadmap, and guide customers in maximizing their value from Stripe. Serve as the customer advocate within Stripe, conveying user feedback and insights to Product Management, Engineering, Support, Marketing, and Sales to enhance the Stripe user experience. In collaboration with the account team, support portfolio growth by identifying and presenting expansion opportunities to ensure customer success.

At NiCE, we embrace challenges and strive to exceed our limits. Our ambition drives us as we innovate and aim for victory. We uphold the highest standards and consistently go beyond them. If you share our commitment to excellence, we offer a remarkable career opportunity that will ignite your passion.What does the role entail?The Senior Customer Success Manager plays a crucial role in ensuring that Cognigy’s customers feel thoroughly supported and guided throughout their experience with our products. You will be responsible for guaranteeing that customers achieve their desired outcomes while also identifying opportunities for future expansion. This position reports to the Director of Customer Success and will contribute to maintaining a balanced portfolio within the Customer Success team while facilitating effective external communication across the organization.How will you make a difference?Utilize your extensive background in enterprise software solutions to guide customers in strategically leveraging Cognigy’s technology, optimizing their investment through innovative AI applications.Conduct structured discovery processes to accurately identify customer needs and ensure the timely execution of solutions.Provide expert assessments and recommendations on our solutions, engaging in in-depth technical discussions to highlight the impact and value of our features.Engage directly with enterprise executives, articulating the strategic business value of our solutions and influencing key decision-makers to drive transformative change within their organizations.Establish and monitor customer success metrics, using data-driven insights to refine strategies and report on the value delivered to customers and the business.Design and implement effective customer retention strategies, including regular executive business reviews and tailored engagement plans to reduce churn.Develop persuasive sales proposals for products and services, aligning them with customer objectives and negotiating mutually beneficial terms.Foster the growth of customer advocates through case studies, testimonials, and referrals, enhancing the company’s market reputation and growth.Collaborate closely with sales and technical teams to promote customer loyalty and satisfaction, ensuring a unified approach to long-term success.

About the OpportunityAs a Customer Success Manager for the EMEA region, you will engage directly with Contentful's clients to help them unlock the full potential of our platform. Your role will be pivotal in ensuring that customers receive top-notch support and value from our services, acting as a trusted advisor throughout their journey. You will focus on aligning technical and business objectives, enhancing customer satisfaction, and fostering growth for Contentful. You will collaborate closely with our sales team, partner organizations, and professional services, while also channeling customer feedback to enhance our product offerings.This position is expected to commence in Q4 of our financial year, with an ideal start date between November and December.What to ExpectDevelop and maintain strong relationships with a portfolio of approximately 25-30 enterprise accounts, embodying the trusted advisor role.Assist new clients in aligning their expectations to ensure they derive maximum value from the outset.Analyze and communicate clients' priorities, capturing and conveying key performance indicators (KPIs) to guide their success journey with Contentful.Encourage product adoption and satisfaction while influencing overall customer health metrics.Conduct regular business reviews tailored to each customer's defined goals.Identify and address potential risks proactively within your portfolio.Facilitate renewal conversations with Contentful's key strategic accounts.

At NiCE, we embrace challenges and push beyond our limits. As ambitious game changers, we strive for excellence in every endeavor. If you share our passion for innovation and success, we offer a career opportunity that will ignite your potential.What Does the Role Entail?As a Customer Success Manager, you will take charge of fostering enduring relationships with our key NiCE CX customers post-purchase and throughout their product implementation journey. You will be their trusted advocate, ensuring they realize the full value of our solutions.Your engagement with customers will begin before they launch our contact center platform, and you will remain closely involved to guarantee adoption, measurable ROI, and long-term success.Our team comprises experienced customer success professionals who are dedicated to surpassing customer expectations. You will manage multiple high-touch, complex enterprise accounts, driving the adoption of AI-powered capabilities and enhancing overall customer experience.In partnership with customers, you will guide them in utilizing NiCE technology effectively, expanding usage, and nurturing long-term, loyal relationships. Your assigned accounts may include those with premium service packages, necessitating high levels of engagement and strategic guidance.Engagements with customers will occur through various channels including phone, email, chat, and video conferencing, with in-person visits as necessary. Travel to customer sites for value reviews and executive meetings will be expected.Collaboration is key; you will work independently as well as alongside Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to achieve the highest levels of customer satisfaction and success.Your Impact:Serve as the primary point of ownership for customer success across assigned accounts, coordinating NiCE CX resources to deliver outstanding outcomes.Develop and nurture strong, productive relationships with customers, holding regular success reviews to align with their contact center operations and business goals.

At Synthesia, we are redefining how organizations communicate through AI-driven video solutions. As the premier AI video platform for enterprises, we cater to over 90% of Fortune 100 companies. Established in 2017 and headquartered in London, we have expanded our presence across Europe and the U.S., continuously innovating to enhance visual communication and skill development in the workplace.With our recent Series E funding of $200 million, our valuation has soared to $4 billion, supported by top-tier investors such as Accel, NVentures (Nvidia's investment arm), Kleiner Perkins, GV, and Evantic Capital, along with key players from Stripe, Datadog, Miro, and Webflow.About the RoleAs the Director of Customer Success for the DACH region, you will report directly to the VP of Customer Success. Your primary responsibility will be to cultivate and lead an exceptional team of Customer Success Managers (CSMs) who will manage our largest enterprise accounts. Your ability to engage in strategic discussions at all organizational levels, including the C-suite, will be vital as you drive customer satisfaction and product adoption.

Join anima as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals and maximize their value from our services. You will be the primary point of contact for our customers, guiding them through the onboarding process and providing ongoing support to enhance their experience with our innovative solutions.Your expertise will help identify customer needs and promote our solutions effectively. You will collaborate closely with various teams to ensure a seamless experience for our clients.

Join us in revolutionizing the hospitality industry!At Nory, we understand the challenges faced by the hospitality sector—thin margins, high waste, and stretched teams. That's why we created a comprehensive restaurant management system designed to streamline operations.Founded by Conor, who experienced the industry's pains firsthand after scaling Mad Egg in Ireland, Nory aims to eliminate the hassle of managing disparate systems, cumbersome spreadsheets, and endless paperwork. Our platform combines real-time data with AI-driven analytics to empower restaurant operators to enhance their profitability.With a recent Series B funding led by Kinnevik, we are rapidly expanding. Our team has grown to over 85 members across Ireland, the UK, Spain, and the US, and we are looking for a Scaled Customer Success Manager to elevate our Customer Success team.This role is based in London and requires 2-3 days per week in the office or onsite with customers in Greater London.Your RoleYou will spearhead the development of our Scaled Customer Success strategies, processes, and systems, ensuring our SMB customers derive maximum value from Nory without needing one-on-one management.Utilizing data-driven insights, you will craft, implement, and refine strategies to encourage platform adoption, customer satisfaction, and long-term retention. You will play a pivotal role in establishing a world-class Customer Success function.If you are passionate about analyzing data, creating scalable strategies like automated communications, training academies, knowledge bases, and webinars, and shaping the future of hospitality technology, we want to hear from you!Your ResponsibilitiesManage our global Scaled SMB customers, focusing on retention at scale.Leverage data to design and execute strategies that promote platform adoption, value realization, customer advocacy, and loyalty.Establish scalable processes and systems that facilitate effective delivery of Customer Success initiatives.