Incident Management Engineer

Join a Transformational OrganizationAt Palantir, we are at the forefront of developing cutting-edge software that empowers organizations to make data-driven decisions. Our platforms are instrumental in addressing critical challenges—from accelerating the discovery of life-saving medications to predicting disruptions in supply chains and reuniting missing chi…

About incident.ioincident.io is the premier AI incident response platform designed to empower teams to significantly decrease incident response times and enhance service reliability. We consolidate on-call management, incident response, AI-driven Site Reliability Engineering (SRE), and status pages into a unified platform, equipping teams with all the tools necessary to respond swiftly, minimize downtime, and keep customers informed.Since our inception in 2021, we have assisted over 1,500 companies, including Netflix, Airbnb, and Block, in managing more than 500,000 incidents. Each month, tens of thousands of responders from Engineering, Product, and Support utilize incident.io to restore services swiftly, maintain alignment under pressure, and concentrate on what truly matters.We are a rapidly growing, ambitious team dedicated to our customers, product excellence, and delivering exceptional experiences. We have raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from top-tier technology firms.The TeamOur engineers understand the urgency of incident response—they've experienced those late-night wake-up calls. Their mission is to transform those disruptive moments into a streamlined and manageable experience for engineering teams everywhere. They are among our product's most enthusiastic users, driven by an unwavering commitment to customer satisfaction.Whether they are crafting a feature that delights our users or addressing a feature request that simplifies workflows, they are always prepared to go the extra mile.Our primary technology stack includes Go, TypeScript with React, and PostgreSQL, deploying on Google Cloud Platform using GKE and Cloud SQL. We manage our infrastructure with Terraform and leverage BigQuery, Pub/Sub, and Cloud Storage. Monitoring and logging are implemented using Sentry, Grafana + Prometheus, and Kibana, along with CircleCI for automated testing and deployment.

Join Our Team as a Security EngineerAt incident.io, we are transforming incident response with our cutting-edge AI platform, dedicated to minimizing response times and enhancing reliability. Our comprehensive solution integrates on-call management, incident response, AI SRE, and status updates into one seamless platform, empowering teams to act swiftly, reduce outages, and keep their customers informed.Since our inception in 2021, we have successfully assisted over 1,500 organizations, including renowned names like Netflix, Airbnb, and Block, in managing over 500,000 incidents. Each month, thousands of engineers, product managers, and support staff rely on incident.io to restore services efficiently, maintain alignment during high-pressure situations, and focus on what truly matters.We are a rapidly expanding, ambitious team that values our customers, the quality of our product, and the magic we create together. With $100M raised from prestigious investors like Index Ventures, Insight Partners, and Point Nine, along with contributions from top executives in the tech industry, we’re poised for significant growth.Your RoleAs our inaugural Security Engineer, you will play a vital role in our product teams, ensuring application security is integrated from the foundational stages. Collaborating closely with engineers, you will identify vulnerabilities before they progress to production, mentor your peers on secure coding practices, and foster a culture where security is a primary focus.This position offers a unique opportunity to work at the intersection of security and engineering, contributing to the design and development of secure systems that align with our commitment to customer satisfaction.

About incident.ioincident.io is the premier AI-driven incident response platform designed to empower teams in significantly minimizing response times and enhancing reliability. Our solution integrates on-call management, incident response, AI Site Reliability Engineering (SRE), and status page functionalities into one cohesive platform, enabling teams to react swiftly, mitigate downtime, and keep customers informed.Since our inception in 2021, we have supported over 1,500 organizations, including Netflix, Airbnb, and Block, managing more than 500,000 incidents. Thousands of responders across Engineering, Product, and Support leverage incident.io each month to restore services promptly, align under pressure, and concentrate on development that truly matters.We are a rapidly growing, ambitious team that values our customers, product excellence, and innovation. We have successfully raised $100 million from esteemed investors such as Index Ventures, Insight Partners, and Point Nine, alongside tech industry founders and executives.The TeamOur Platform Engineers are the backbone of our operations, ensuring seamless functionality across our systems. They manage the infrastructure, deployment methodologies, and CI/CD pipelines that empower our product engineers to work efficiently and effectively. If our product engineers are chefs, the platform team is the kitchen, architecting, maintaining, and scaling the tools that facilitate our success.Currently, our team comprises two talented engineers. As we expand, this role will be pivotal in developing and sustaining infrastructure aimed at supporting future scalability with a keen emphasis on reliability, scalability, and enhancing developer experience.Our technology stack includes Terraform for infrastructure as code, modern CI/CD practices for deployment systems, and integrations with Google Cloud Platform.What you’ll be doing:... (and more responsibilities to be defined)

Join the Team at incident.ioAt incident.io, we are revolutionizing incident response through our cutting-edge AI platform designed to empower teams to significantly enhance their response times and operational reliability. Our integrated solution combines on-call management, incident response, AI-driven Site Reliability Engineering (SRE), and status pages, equipping teams with the necessary tools to react swiftly, minimize downtime, and keep customers informed.Since our inception in 2021, we have partnered with over 1,500 organizations, including renowned names like Netflix, Airbnb, and Block, managing upwards of 500,000 incidents. Every month, our platform serves tens of thousands of responders from Engineering, Product, and Support, helping them restore services promptly, maintain alignment under pressure, and focus on what truly matters.As a rapidly expanding and ambitious team, we prioritize our customers, product excellence, and the magic of our solutions. Our growth has been supported by an impressive $100M investment from Index Ventures, Insight Partners, and Point Nine, alongside contributions from industry-leading founders and executives.Your RoleAs a Senior Solutions Engineer, you will serve as the vital link between our state-of-the-art product and the distinct needs of our clients. With your technical expertise and profound understanding of the incident.io platform, you will collaborate closely with our Account Executives to unveil the full capabilities of our solutions.This dynamic role involves simplifying complex technical ideas into clear business advantages, guiding prospects through comprehensive product assessments, and creating bespoke solutions. Whether you are spearheading proof of concepts, tackling intricate integration challenges, or providing essential market insights to refine our product roadmap, your contributions will be critical in advancing intricate deals and guaranteeing customer satisfaction from the outset.

About incident.ioincident.io is the forefront of AI incident response platforms, dedicated to empowering teams to significantly decrease incident response times while enhancing reliability. Our comprehensive platform integrates on-call duties, incident response, AI-driven Site Reliability Engineering (SRE), and status updates, equipping teams with all the necessary tools to respond promptly, minimize downtime, and keep customers informed.Since our inception in 2021, we have collaborated with over 1,500 companies, including Netflix, Airbnb, and Block, managing more than 500,000 incidents. Each month, tens of thousands of professionals across Engineering, Product, and Support utilize incident.io to restore services rapidly, maintain alignment under pressure, and concentrate on building what truly matters.We are a fast-growing and highly ambitious team that prioritizes our customers, product excellence, and innovative solutions. Having raised $100M from esteemed investors such as Index Ventures, Insight Partners, and Point Nine, together with founders and executives from leading technology companies, we are poised for remarkable growth.The TeamOur Solutions Engineering team acts as the vital link between our groundbreaking product and the unique requirements of our customers. As technical authorities with profound insights into incident.io's platform, they collaborate closely with our Account Executives to showcase the full capabilities of our solution.This agile team excels at translating intricate technical concepts into clear business value, guiding potential clients through thorough product evaluations and crafting customized solutions. Whether leading proof of concepts, addressing complex integration inquiries, or providing essential market feedback to influence our product roadmap, our Solutions Engineers are pivotal in advancing intricate deals and ensuring customer satisfaction from the very first interaction.What you’ll be doing:Collaborate with sales teams to showcase the product capabilities.Lead proof of concept initiatives tailored to customer needs.Address and resolve technical inquiries and integration challenges.Provide market feedback to refine product offerings.

Join Our Team at incident.ioAt incident.io, we are revolutionizing the way teams handle incidents with our cutting-edge AI incident response platform. Our mission is to empower teams to significantly minimize incident response times while enhancing overall reliability. By integrating on-call management, incident response tools, AI-driven Site Reliability Engineering (SRE), and status updates into one seamless platform, we enable teams to react swiftly, reduce downtime, and keep customers informed.Since our inception in 2021, we have proudly assisted over 1,500 organizations, including industry leaders such as Netflix, Airbnb, and Block, in managing over 500,000 incidents. Each month, thousands of engineers, product managers, and support teams leverage incident.io to restore services more efficiently, maintain alignment during challenging times, and focus on what truly matters: building exceptional products.We are an ambitious and rapidly growing team that is passionate about our customers, the quality of our products, and creating exceptional user experiences. With $100M in funding from notable investors such as Index Ventures, Insight Partners, and Point Nine, alongside contributions from seasoned founders and executives from leading tech companies, we are poised for significant growth.Your RoleWe are on the lookout for our inaugural React Native Product Engineer to spearhead the development of our mobile application for both iOS and Android. You will enjoy a broad scope of responsibilities and the freedom to influence various aspects, from architecture and tooling to user experience and the release process.This is a unique opportunity to join us at an early stage and contribute to building something impactful: a product that aids individuals during high-stakes situations, helping them regain control and manage pressure effectively.If you are passionate about craftsmanship, user experience design, and making a tangible difference, we would love to hear from you. Although your primary focus will be mobile, you will collaborate across the tech stack with product engineers, designers, and project managers, delivering solutions that impact thousands of users.

About incident.ioincident.io is a cutting-edge AI incident response platform designed to empower teams to significantly decrease incident response times and enhance reliability. By integrating on-call management, incident response, AI Site Reliability Engineering (SRE), and status pages into a single platform, we provide teams with all the tools they need to respond swiftly, minimize downtime, and keep customers informed.Since our inception in 2021, we have successfully assisted over 1,500 companies, including notable names like Netflix, Airbnb, and Block, managing more than 500,000 incidents. Each month, thousands of responders from Engineering, Product, and Support leverage incident.io to swiftly restore services, stay cohesive under pressure, and concentrate on what truly matters.We are a rapidly growing team driven by ambition and a deep commitment to our customers, product excellence, and creating exceptional experiences. With $100 million in funding from Index Ventures, Insight Partners, and Point Nine, alongside esteemed founders and executives from leading tech companies, we're positioned for continued growth.The TeamOur Customer Success team is pivotal to incident.io. We excel at understanding customer challenges and delivering incident management solutions that resonate and create significant impacts.We believe in a customer-centric product strategy, collaborating closely with our Product team to identify and address the unique needs and challenges of each customer. Our mission extends beyond mere satisfaction; we aim to enchant our customers at every step of their journey, cultivating long-term relationships founded on trust, shared success, and mutual growth.The Commercial Customer Success Manager will focus on a diverse portfolio of growth-oriented companies, primarily within the sub-1,000 employee segment. These clients sit outside of our strategic enterprise customer base.

Join Our Team as an Incident Manager in the EMEA Region!At Cockroach Labs, we are redefining the technology landscape. Our CockroachDB enables organizations to build and scale applications effortlessly, which is why we are trusted by some of the most innovative companies worldwide. We pride ourselves on tackling challenges head-on and delivering impactful solutions.Together, we can achieve success!The RoleAs our Incident Manager, you will spearhead the coordination and resolution of incidents that impact our internal systems, CockroachDB Cloud, customer-hosted environments, as well as security and compliance events across the EMEA region. You will be instrumental in guiding structured response efforts, maintaining clear communication with stakeholders, and collaborating with cross-functional teams to identify root causes and implement preventive measures.Please note: This role is based in the London area, and you are expected to work in our Liverpool Street office on Mondays, Tuesdays, and Thursdays.Your ResponsibilitiesOversee the complete lifecycle of incidents, from detection to resolution, ensuring compliance with established incident management processes.Lead and coordinate cross-functional teams to ensure timely and effective resolution of incidents.Facilitate clear communication with stakeholders throughout the incident management process.Analyze incidents to determine root causes and implement strategies to prevent recurrence.

Join Canva as a Senior Security Engineer specializing in Incident Response, where your expertise will play a crucial role in safeguarding our digital assets. You will lead the charge in investigating security incidents, implementing security measures, and collaborating with cross-functional teams to strengthen our overall security posture. Your analytical skills and proactive approach will ensure that Canva remains a safe and secure platform for our users.

Clifford Chance is looking for a Major Incident and Experience Manager to join the team in London. This position centers on managing significant incidents, aiming to reduce service disruption and support a smooth customer experience. Role overview This role involves overseeing the response to major incidents, coordinating actions across teams, and ensuring clear communication throughout each event. The Major Incident and Experience Manager also works to improve processes and guides the approach to incident management. What you will do Manage major incidents from identification through resolution Lead communication efforts during incidents to keep stakeholders informed Support initiatives to enhance customer experience and service reliability Drive continuous improvement in incident response strategies Location This position is based in London.

Why join loveholidays?At loveholidays, we believe in pioneering together. Our mission is to make travel accessible to everyone, providing our customers with limitless options, unparalleled convenience, and unbeatable value for their next vacation. Our dedicated team is the driving force behind our reputation as customers’ personalized holiday experts—the smart way to escape.We are committed to doing things differently to democratize travel, with our Customer Experience team leading the charge in innovative solutions. Join our rapidly expanding organization where your ideas are valued and forward-thinking shapes how millions book their holidays.In this fast-paced environment, you'll have the opportunity to accelerate your career, facing daily challenges and learning from inspiring leaders and colleagues. You'll be empowered to make a significant impact by enhancing the most cherished package holiday experience for millions. As we pursue ambitious expansion goals across Europe, become part of a vibrant international community achieving remarkable milestones together.Your influence:Reporting to the Head of Customer Operations, the Senior Operations Manager – Customer Incidents will spearhead our response to significant disruptions (e.g., flight cancellations, severe weather, partner failures, geopolitical events), ensuring the integrity of the customer journey and safeguarding the loveholidays brand.You will take charge of operational responses during incidents and crises, making crucial decisions that harmonize business objectives with empathy and customer-centricity. Collaborating across departments such as Commercial, Supply, Product, Communications, Health & Safety, and Legal—along with external partners like airlines and hoteliers—you will ensure coordinated and proactive responses.You will create and update incident management playbooks, fostering a culture of readiness, accountability, and continuous improvement. By leveraging data and insights from historical events, you will drive operational enhancements, mitigate risks, and build long-term customer trust.This role demands strong operational leadership, exceptional communication abilities, and the confidence to challenge senior stakeholders when customer outcomes or brand reputation are at risk.This is a hybrid role based in Hammersmith, London (2–3 days per week). Some out-of-hours work will be necessary due to the nature of incident response.

Recorded Future brings together over 1,000 intelligence professionals to support more than 1,900 clients worldwide. The company focuses on providing intelligence solutions at a global scale. Role overview The Incident Response Analyst joins the Incident Response Team in the Enterprise Security division based in London. This position covers several key areas: security operations, incident response, risk management, compliance, and security training. The team works to protect the organization and its clients by responding to security incidents and strengthening overall security posture. What you will do Assist with day-to-day security operations and incident response tasks Support ongoing risk management and compliance activities Contribute to security awareness and training programs Requirements Strong foundational understanding of security principles across multiple areas Genuine interest in building a career in cybersecurity Proactive mindset for problem-solving and continuous learning This position is a good fit for junior professionals who want to develop their skills and grow within the cybersecurity sector.

G MASS is actively contributing to a pioneering UK regulatory initiative aimed at enhancing PRA/FCA third-party registers and incident reporting, a crucial outcome of the ongoing consultation phase. This program incorporates essential elements of DORA and contextualizes them within the UK regulatory framework, necessitating robust expertise in Operational Resilience and practical experience in implementing third-party risk and register systems.The ideal candidate will navigate the intersection of program delivery and in-depth regulatory analysis. This role is tailored for a seasoned Project Manager/Business Analyst who can independently influence delivery as policy specifications evolve, while providing clarity in an environment where regulatory directives are still being finalized.The consultant will report directly to senior leadership in delivery, collaborating closely with directors and analysts involved in the program. This position offers significant visibility across Operational Resilience, Risk, Compliance, and Technology teams, with adaptations occurring as regulatory alignment between the PRA and FCA becomes clearer in 2026.

ASOS is looking for a Security Specialist in London with experience in Security Operations Center (SOC) activities and incident response. This role helps protect the company’s digital assets by monitoring for threats and managing security incidents as they arise. Main responsibilities Monitor company systems and networks to identify potential security threats and unusual activity. Respond to security incidents, coordinating with teams across the business to contain and resolve issues. Contribute to the development and maintenance of security policies, procedures, and incident response plans. Keep up to date with the latest security threats, vulnerabilities, and trends. Collaboration This position works closely with teams from different parts of the business to help safeguard ASOS’s systems and data.

Join our esteemed Digital Forensics and Incident Response team in London as an Associate Consultant or Consultant. In this pivotal role, you will leverage your technical expertise to deliver consultative solutions in Digital Forensics, Incident Response, Cyber Security, and eDiscovery to a diverse clientele that includes Law Firms, Fortune 500 companies, and Government entities. You will act as a technical lead on various cases, collaborating closely with our regional and international Discovery & Data Insights teams (DFIR/Legal Technologies/Data Analytics) as well as our Cyber Response, Crisis Management, and Investigations teams. Additionally, you will play a key role in business development by contributing your subject matter expertise to articles, presentations, and marketing initiatives.Key Responsibilities:Provide expert consultancy and forensic/incident response services, including data collection, investigative analysis, and cyber security solutions for our clients.Support Investigation teams across different regions, ensuring high-quality deliverables are provided efficiently and in a timely manner.Ensure all work adheres to evidential standards and is defensible in legal contexts.Offer expert testimony in court as needed.Innovatively engage in team collaboration and initiate creative solutions to enhance efficiency.Proactively anticipate client needs and drive conversion of inquiries into sales leads and proposals.Actively participate in marketing and business development strategies.Availability for international travel, up to 25% of the time.

As a seasoned and senior member of the London DFIR team, you will play a crucial role in our broader EMEA practice, contributing to a global network that shapes our forensic investigation and cyber incident response capabilities. The Discovery & Data Insights team serves as the technical consulting hub, allowing you to provide consultative solutions across various workstreams, including forensic investigations, eDiscovery, and data analytics. Our clientele consists of prestigious law firms, Fortune 500 multinational corporations, and various government and law enforcement agencies worldwide.In the capacity of Senior Consultant, you will collaborate closely with teams across different regions and foster constructive relationships with Control Risks’ dedicated Cyber Response practice, as well as the wider Discovery & Data Insights team. Your professional conduct and sound decision-making will build trust and uphold integrity among our clients and colleagues. This role demands technical expertise and acute sensitivity to client needs and expectations. You will utilize your skills and experience to craft innovative solutions and establish agile operational standards, positioning yourself as a recognized subject matter expert in technical consulting services.Your daily responsibilities will include being on-call for urgent matters and supporting crisis management efforts. As the technical lead for engagements, you will ensure quality-driven, responsive forensic incident management while delivering services that meet and exceed client expectations and company standards.

Join Our Team at incident.ioAt incident.io, we are redefining incident response with our innovative AI platform designed to significantly enhance response times and reliability. Our comprehensive suite combines on-call services, incident management, AI-driven SRE tools, and status pages into one powerful platform, empowering teams to act swiftly, minimize downtime, and keep customers informed.Since our inception in 2021, we have successfully assisted over 1,500 companies—including industry giants like Netflix, Airbnb, and Block—in managing over 500,000 incidents. Each month, thousands of professionals from Engineering, Product, and Support leverage incident.io to restore services more efficiently, collaborate under pressure, and concentrate on what truly matters.We are a fast-paced and ambitious team dedicated to excellence in customer service, product quality, and creating exceptional user experiences. Backed by $100 million from leading investors such as Index Ventures, Insight Partners, and Point Nine, along with founders and executives from top-tier technology firms, we are poised for significant growth.About the TeamOur Enterprise Sales team is comprised of experienced SaaS sales professionals who excel at closing complex deals and nurturing enduring relationships. They are not merely salespeople; they are strategic partners, passionate product advocates, and adept problem-solvers.We seek driven individuals who can navigate the complexities of enterprise sales cycles, effectively communicate our value proposition to C-level executives, and consistently surpass their targets.If you are excited about the prospect of promoting a cutting-edge SaaS tool with a strong product-market fit, collaborating with a dynamic team, and making a real difference in how organizations manage critical incidents, we would love to have you on board.Our growing customer base includes renowned names like Intercom, Etsy, Miro, HashiCorp, and StubHub.

As an Engineering Manager at Kernel, you will lead a talented team of engineers, driving innovation and excellence in our engineering practices. Your responsibilities will include overseeing project development, mentoring team members, and ensuring the successful delivery of engineering solutions that align with our strategic objectives. We are looking for a leader who is passionate about technology and can inspire others to achieve their best.

Are you eager to shape the future of value transfer? Do you thrive on tackling unprecedented challenges? Are you seeking a company that prioritizes its values and fosters the growth of its team members?Your Impact:Our engineering platform is integral to our business, serving as the foundation for every product our clients depend on. As a valued member of our team, you will significantly influence both the technical and personal development of our engineering teams. Here’s how:Team Culture Development: You will be instrumental in establishing processes and an environment that empower engineers to excel in collaboration and produce high-quality solutions that deliver tangible value to customers.Career Development Guidance: You will assist engineers in their professional journeys, helping them to identify and achieve their career aspirations. Through regular one-on-ones and performance evaluations, you will provide tailored feedback and support them in crafting and executing personalized development plans.Engineer Empowerment: You will oversee engineers across diverse teams, offering the necessary support and guidance for their growth while granting them the autonomy to make decisions and take ownership of their responsibilities.Innovation Promotion: Openness is one of our core values at Elliptic, particularly within our engineering teams. We encourage engineers to question norms and discover innovative solutions for our clients. By nurturing a culture of lean thinking, you will facilitate the quick launch of ideas, enabling rapid iteration and enhancement.Join a team of skilled and passionate engineers who embrace challenges and strive to solve complex problems. Your mentorship, coaching, and development of team members will be essential in unlocking their potential and advancing Elliptic's engineering initiatives.Your Responsibilities:Conduct regular one-on-ones and performance reviews with engineers to provide personalized feedback and supportUnderstand each team member's career objectives and assist them in establishing and following development plansMaintain oversight of all team aspects, fostering a positive culture to ensure expectations are set and work is completedEncourage knowledge-sharing forums and collaboration among engineers.