IT Support Analyst

Join Multiverse as an IT Support Analyst, where you will play a pivotal role in ensuring our technology systems run smoothly and efficiently. You will be responsible for troubleshooting technical issues, providing exceptional support to our users, and collaborating with various teams to enhance our IT infrastructure.

About the Rolecfpenergy is an innovative energy provider based in London, dedicated to developing its own independent Microsoft 365 and Azure infrastructure. Our IT department is a dynamic and efficient team responsible for managing the complete technology landscape, encompassing end-user support, cloud identity management, device oversight, and security measures.In the role of IT Support Analyst (Level 1), you will serve as the initial point of contact for all internal technology inquiries, delivering efficient and professional support for hardware, software, network connectivity, and user account management. Collaborating closely with the Head of IT Infrastructure, you will gain valuable hands-on experience with Azure AD/Entra ID, Microsoft Intune, Teams, SharePoint, and the wider Microsoft 365 suite.This position presents an outstanding opportunity for a driven individual seeking to establish a career in enterprise IT within a vibrant and fast-paced energy sector.

Galaxy Digital Services stands at the intersection of digital assets and data center infrastructure, developing solutions that advance finance and artificial intelligence. The company’s platform covers trading, investment banking, asset management, staking, self-custody, and tokenization technology. Galaxy also invests in and manages data center infrastructure supporting AI and high-performance computing, meeting the growing needs for scalable energy and computational resources in the U.S. With a global footprint and headquarters in New York City, Galaxy supports institutions, startups, and developers as they navigate a digitally driven economy. The team brings together deep crypto knowledge and institutional experience, working toward a shared mission to shape the future of Web3 and AI. More information about Galaxy’s businesses and products is available at www.galaxy.com. Values Strive for Excellence. Selectivity for Effectiveness. Highly Aligned, Loosely Coupled. Transparent Disagreement. Foster Independent Decision-Making. Build Exceptional Teams. Role overview The IT Support Engineer Analyst role in London suits an early-career IT professional who enjoys solving problems and helping others. This position centers on delivering high-quality support and finding more efficient ways to work. Hands-on experience with systems and scripting small automations to streamline workflows is important. This role can serve as a launchpad into Systems, Security, or Infrastructure Engineering for those who show strong technical curiosity and follow-through. Ideal profile Enjoys troubleshooting and supporting colleagues. Looks for ways to improve daily processes and workflows. Comfortable working directly with IT systems and scripting basic automations. Motivated to grow technical skills and pursue future opportunities in engineering or security.

At Acturis, innovation is not just a part of our culture; it is embedded in our DNA. Founded in 2000 in the modest garden shed of our co-founder, Theo Duchen, alongside former McKinsey partner David McDonald, we embarked on a mission to transform insurance technology. What began as a daring startup has evolved into a global SaaS leader, earning the trust of the industry.Today, over 100,000 users across more than 40 countries depend on the Acturis platform. By collaborating closely with brokers, insurers, and MGAs, we continuously influence the market and set new benchmarks in both personal and commercial lines.Acturis is proud to be recognized as a Great Place to Work® 2026, maintaining a collaborative, innovative, startup-style culture, even as we expand globally. With over 90% of our hires originating from graduate backgrounds, this is an ideal environment for early-career talent to flourish. Additionally, as an EcoVadis Committed-rated organization, we strive to create long-term value by operating sustainably and responsibly.Your daily responsibilities will include:Resolving system and user issues while providing guidance to customers on platform functionality.Assisting clients in configuring the platform to suit their requirements and testing new software releases.Engaging directly with customers—both onsite and remotely—to analyze their needs and identify opportunities for improvement.Acturis offers a clear path for career advancement, structured training, and early responsibilities, equipping you with the tools necessary for professional growth.What you can expect:A transparent career structure, regular feedback, and three formal performance reviews each year.Chances to lead projects, manage resources, and mentor junior team members.Comprehensive onboarding, industry-recognized training, and funded specialist courses as you progress.

Work Schedule: 1:00 PM – 10:00 PM (Evening Shift)Summary:We are seeking a dedicated Technical Litigation Support Analyst to provide exceptional technical hosting support to our global Project Management Teams. You will play a crucial role in managing electronic discovery solutions, assisting with the culling, processing, hosting, and conversion of electronically stored information (ESI) primarily for law firms and Fortune 500 companies.Key Responsibilities:Collaborate effectively with Project Management Teams and clients throughout the lifecycle of various cases.Troubleshoot technical issues with both internal and external stakeholders.Respond to client inquiries regarding web hosting software and perform administrative functions to cater to client needs.Manage multiple projects simultaneously to ensure timely completion of tasks.Facilitate a seamless transition of work between day and evening shifts.Utilize strong analytical skills to research solutions and determine the best course of action.Ensure all tasks are completed according to client and industry standards, adhering to specifications and deadlines.Engage in additional tech-based projects or duties as required.Work with Relativity and LAW to manage document productions, including Bates stamping, creating load files, and performing OCR.Develop custom event handlers and Relativity scripts to enhance workflow efficiency.

Role OverviewClifford Chance, a premier global law firm, assists clients in accomplishing their objectives by merging top-tier global standards with localized knowledge. The firm boasts unparalleled resources across the Americas, Asia, and Europe, focusing on essential commercial activities including capital markets, corporate and M&A, finance and banking, real estate, tax, pensions and employment, as well as litigation and dispute resolution.In addition to remarkable legal careers, Clifford Chance provides outstanding opportunities within its Business Professionals Group, the backbone of its global operations. By becoming part of this team, you will foster innovation in service delivery, contributing to the success of a vibrant, multinational enterprise. Business professionals play a vital role in the firm’s operations and are essential to its ongoing success.As a Senior Technical Support Analyst, you will deliver exceptional customer-centric support in a collaborative environment. Your responsibilities will encompass managing and resolving a variety of issues related to computers, mobile devices, IT equipment, applications, and services, as well as assisting with hardware refreshes. You will also provide comprehensive support for audiovisual setups in meeting rooms and event spaces, including conferencing and web conferencing systems. Additionally, you will assist with internal client events, podcast sessions, video creation and editing, and video streaming.This fast-paced and dynamic role demands a proactive, detail-oriented, and structured approach. Strong process discipline is crucial to ensure consistent, high-quality service delivery. Collaboration and teamwork are pivotal for success in this position.Key ResponsibilitiesThe Senior Technical Support Analyst will collaborate with a dedicated team to offer comprehensive technical support services, including in-person audiovisual support at deskside, in meeting rooms, and event spaces across the UK region. Based in the London office, occasional travel to other locations may be necessary.The role involves interfacing with other support teams within the region and as part of the firm’s global support network. You are expected to swiftly understand how lawyers operate to analyze and propose solutions that fulfill their technical needs. Strong listening skills and the confidence to provide advisory support using the firm’s technologies and tools are critical.The ideal candidate will possess expertise in core technologies such as Windows OS, Outlook, Office 365, and cloud-based applications, with a proven ability to troubleshoot effectively. Participation in an after-hours on-call rotation is a part of this position.

At Acturis, innovation is deeply embedded in our culture and is reflected in everything we do. Our journey began in 2000, when our co-founder, Theo Duchen, along with former McKinsey partner David McDonald, embarked on a mission to revolutionize insurance technology. What started from humble beginnings has now evolved into a global SaaS leader trusted by the industry.Today, our platform is utilized by over 100,000 users across more than 40 countries. By collaborating closely with brokers, insurers, and MGAs, we are continuously shaping the market and setting new benchmarks in both personal and commercial lines of insurance.Acturis is honored to be recognized as a Great Place to Work® 2026, maintaining a collaborative and innovative culture reminiscent of a start-up, even as we expand globally. With over 90% of our hires coming from graduate backgrounds, we offer a thriving environment for early-career talent. As an EcoVadis Committed-rated organization, we are dedicated to creating long-term value through sustainable and responsible practices.Your responsibilities will include:Resolving system and user-related issues while guiding customers on platform functionalities.Assisting clients in configuring the platform to suit their requirements and testing new software releases.Engaging directly with customers—both onsite and remotely—to assess their needs and identify areas for improvement.At Acturis, we provide a clear career progression path, structured training, and early responsibilities that equip you to grow and succeed.In this role, you can expect:A transparent career framework with regular feedback and three formal performance reviews each year.Opportunities to lead projects, manage resources, and mentor junior colleagues.Comprehensive onboarding, industry-recognized training, and funded specialized courses as you advance.

Join Acturis Ltd. as a Technical Support Analyst during your placement year! This role is perfect for students looking to gain hands-on experience in technical support within a dynamic team in London. You will be responsible for assisting clients with technical issues, troubleshooting software problems, and providing exceptional customer service.

At Acturis, innovation is not just part of our culture; it is integral to our DNA.Established in 2000, in the garden shed of our co-founder, Theo Duchen, alongside former McKinsey partner David McDonald, we embarked on a mission to transform insurance technology. What began as an audacious start-up concept has evolved into a globally recognized SaaS leader trusted within the industry.Today, our platform serves over 100,000 users across more than 40 countries. By collaborating closely with brokers, insurers, and MGAs, we continue to innovate and set new benchmarks in both personal and commercial lines of insurance.We are honored to be recognized as a Great Place to Work® 2026, and we proudly maintain a collaborative, innovative, start-up style culture as we expand on a global scale. With over 90% of our hires coming from graduate backgrounds, we provide an ideal environment for early-career talent to flourish. As an EcoVadis Committed-rated organization, we are dedicated to creating long-term value through sustainable and responsible practices.Your Role:Resolve system and user issues while providing clients with guidance on functionality.Assist clients in configuring the platform to suit their specific needs and test new software releases.Engage directly with customers, both onsite and remotely, to analyze their requirements and pinpoint opportunities for enhancement.Acturis offers clear career progression, structured training, and the chance to take on significant responsibilities, equipping you with all the tools necessary for personal and professional growth.What You Can Expect:A transparent career path, regular feedback, and three formal performance reviews each year.Opportunities to lead projects, manage resources, and mentor junior team members.Comprehensive onboarding, industry-recognized training, and funding for specialized courses as you advance.

Service Desk Analyst - French SpeakingUK and IrelandJoin Sysco's dynamic Service Desk team as a Bilingual Service Desk Analyst in London. This full-time, permanent position serves as the primary contact for internal users, providing expert level 1 support through various channels: phone, portal, and chat. Your role will involve logging, troubleshooting, and resolving incidents or directing them to the appropriate teams while ensuring excellent service quality and thorough documentation.Key ResponsibilitiesResolve non-critical incidents and service requests, meticulously logging all actions in ServiceNow.Deliver exceptional customer service and professional support.Effectively escalate unresolved issues to the appropriate teams.Utilize standard tools and methods to analyze and resolve hardware and software issues.Document case details comprehensively in ServiceNow, including actions taken and customer impact.Achieve and exceed defined performance metrics such as Customer Satisfaction (CSat) and Quality Assurance (QA) standards.Continuously enhance your knowledge of Sysco’s products and services.Create and update knowledge articles to facilitate First Call Resolution and self-service options.Participate in after-hours and on-call rotations to provide 24/7 support coverage.Complete training objectives while embodying Sysco’s Mission and Values.

Join our dynamic team at Syscogb as a Service Desk Analyst where your proficiency in Swedish will be a key asset. You will play a crucial role in enhancing our customer service experience by providing first-line support to our international clients. As a Service Desk Analyst, you will troubleshoot technical issues, offer solutions, and ensure high levels of customer satisfaction.

Join a leading cloud-based fintech company at the forefront of automating the retail finance sector. Our client’s platform seamlessly integrates with numerous APIs, enhancing functionalities provided by third-party services such as credit agencies, identity verification, and banking solutions. With exceptional partnerships with the major six UK banks, they are dedicated to developing innovative systems alongside their in-house teams, incorporating the latest fintech advancements in the mortgage market, and fostering their proprietary intellectual property.In light of their remarkable success, we are seeking a talented Systems Analyst / Technical Business Analyst to join our team and contribute to pioneering cloud-based automation solutions tailored for retail financial businesses.

Role overview The Operations Analyst position at Securitas in London centers on evaluating and refining daily business activities. The role involves studying how the company currently operates, pinpointing opportunities to improve, and working with teams across the organization to ensure that operational processes align with Securitas’s goals. What you will do Review and analyze operational workflows to find ways to increase efficiency Work closely with colleagues from various departments to understand their requirements and challenges Contribute to initiatives that align day-to-day operations with the broader company strategy

Role Overview Utility Warehouse is looking for a Technical Operations Analyst in London. This role focuses on keeping technical systems running smoothly and improving how things work across teams. What You Will Do Analyze operational data to spot trends and areas for improvement Work with other departments to streamline processes and share insights Help develop technical specifications for new projects and initiatives Identify inefficiencies and suggest practical solutions to boost performance Who We’re Looking For Strong attention to detail and a methodical approach to problem-solving Comfortable working with data and drawing clear conclusions Enjoys collaborating with colleagues across different teams Interest in technology and finding ways to make systems more efficient This position is based in London.

Role overview g-mass is hiring a Regulatory Business Analyst based in London. The position centers on maintaining compliance with regulatory requirements while supporting projects that improve business operations. Daily work involves close collaboration with teams across the company, analyzing how business processes function, and identifying areas where regulatory risks may arise. What you will do Partner with cross-functional teams to review and refine business processes Identify and evaluate regulatory risks within company operations Create strategies to address and minimize compliance risks Present findings and recommendations clearly to stakeholders at different levels Requirements Keen attention to detail Strong analytical and problem-solving abilities Ability to communicate effectively with both technical and non-technical colleagues Background in regulatory analysis or business process improvement considered an advantage

Join our dynamic team at Maven Securities Holding Ltd as a Compliance Analyst. In this pivotal role, you will ensure that our operations adhere to regulatory standards and internal policies. You will be responsible for conducting compliance audits, preparing reports, and collaborating with various departments to mitigate risks and enhance compliance protocols.

About AlphaSights:At AlphaSights, we unite ambitious individuals from around the globe to collaborate with foremost investment funds, strategy consultancies, and Fortune 500 companies. Our mission is to facilitate access to expert knowledge, enhance decision-making, and foster progress by seamlessly connecting clients with niche experts worldwide.Founded in 2008, AlphaSights has experienced remarkable growth, establishing itself as a market leader with a workforce of 2000 professionals across nine cities globally. Our relentless pursuit of excellence drives us to recruit only the most talented graduates, empowering us to achieve new milestones. The Role:As a Surveys Analyst, you will be pivotal in enabling our clients to gather expert insights through online programmed surveys. You will significantly contribute to the growth of our Surveys business by providing training and technical expertise to team members while enhancing internal capabilities. This position offers a unique opportunity to develop your skills in problem-solving, analysis, and communication, assisting our survey project managers in addressing client challenges and unlocking advanced survey functionalities. You will be based in London and will support global Surveys teams.This is an outstanding opportunity for motivated and diligent professionals eager to cultivate a versatile skill set within a client-centric environment. What You’ll Do:Quality Control: Utilize exceptional attention to detail to review surveys, ensuring they effectively capture valuable insights for our clients.Client Support: Assist with live client requests across various sectors, including leading investment firms, corporations, and consulting firms, providing necessary technical support.Data Analysis & Visualization: Collaborate in building tools and workflows that enable clients to extract valuable insights from survey data.Training: Lead technical training for the team, enhancing team members’ knowledge on best practices in survey programming, quality control, and visualization.Enhance Survey Capabilities: Drive process improvements in all technical aspects of survey delivery, including authoring, programming, and reporting, in close collaboration with global survey team leadership and product teams.Who You Are:Entry-level Role: Aiming for enthusiastic individuals who are keen to learn and grow within the field.

Join Our Team as a Pricing AnalystLocation: LondonCompensation: Discretionary Company Bonus SchemeWork Schedule: ⏰ Monday – Friday 9 am – 5:30 pm (Hybrid: 2-3 days in the office, 37.5 hours per week) Employee Benefits: 25 days of holiday (increasing to 28 after 3 years of service), plus bank holidays for a well-deserved break. Private Medical Coverage through Vitality, including reward schemes for you and your family. Health Cash Plan via Simply Health, allowing reimbursement for dental, optical, and other expenses for employees and children. Pension Plan with a 5% contribution from Oodle to support your future savings. Life Assurance at 4 times your annual salary, fully funded by Oodle. Complimentary breakfast, beverages, and fresh fruit available in the office. Employee Discounts that you can access anytime for major retailers. One volunteer day per year to give back to the community.⭐ Mental Health Support with 6 free counseling sessions through our Employee Assistance Programme. Enhanced Paid Sick Leave to support your health needs.‍ Enhanced Family Leave for primary and secondary caregivers.About Oodle: Our mission at Oodle is to empower our customers by providing straightforward lending products and compassionate support throughout their journey. We finance cars, but more importantly, we finance people. Since 2016, we have helped tens of thousands of customers navigate their car buying experience.Your Growth Matters: As an employer, we prioritize your career development. We are dedicated to fostering a diverse and inclusive environment where every team member feels valued and supported. Our Talent Development team is committed to facilitating your growth through learning and career advancement opportunities.The Role: As a Pricing Analyst at Oodle Car Finance, you will play a key role in supporting our mission.

About SwapAt Swap, we are pioneering the future of global commerce through our innovative AI-native platform. We seamlessly connect backend operations with a cutting-edge storefront experience, empowering brands to sell anything, anywhere. Our solutions encompass cross-border transactions, tax management, returns, demand planning, and a state-of-the-art agentic storefront, granting merchants complete visibility and enabling confident decision-making through real-time data.Join us in fostering a culture that prioritizes clarity, creativity, and shared ownership as we redefine the landscape of global commerce.About the RoleWe are on the lookout for an enthusiastic and results-oriented Senior Analyst to enhance our dynamic team of embedded business analysts. Your role will be crucial in delivering commercial value within our data-driven SaaS eCommerce ecosystem.This key position provides a significant level of ownership and the opportunity to influence how data and insights shape decision-making throughout the organization. You will work within a vital product team, serving as a strategic ally to ensure stakeholders have access to impactful commercial insights. Your responsibilities will include conducting thorough analyses and generating reports that drive our business, from internal commercial insights for Sales and Finance to reliable data that supports our customer-facing agentic systems.We seek a hands-on expert who can elevate our technical standards and ensure our analyses translate into tangible commercial success. If you excel in a fast-paced, collaborative environment with a strong sense of ownership and possess solid commercial acumen, we would love to hear from you!Key ResponsibilitiesStakeholder Partnership & Analytical Execution: Serve as the trusted data partner for your embedded function. You will convert broad business inquiries into clear analytical requirements, ensuring your outputs prioritize initiatives that directly support commercial objectives such as Annual Recurring Revenue (ARR) growth, customer retention, and operational efficiency.Technical Mentorship & Code Quality: Advocate for best practices by conducting thorough code reviews and mentoring fellow analysts within the team. You will uphold and refine our technical standards (including SQL style guides, Git version control, dbt modeling) to ensure all code produced is reusable, scalable, and maintainable.Deep-Dive SaaS Performance Analysis: Take charge of monitoring and analyzing crucial SaaS KPIs (e.g., Net Revenue Retention (NRR), Customer Acquisition Cost (CAC) Payback, Lifetime Value to CAC ratio (LTV:CAC), and Churn) to provide actionable insights.

Join Milltown Partners as a Communications & Policy Analyst, where you will play a pivotal role in shaping strategic communication initiatives and influencing policy decisions. Your analytical skills will be crucial in delivering insightful research and crafting compelling narratives that resonate with various stakeholders.